Μειονεκτήματα: "Flight was a little long!"
Πλεονεκτήματα: "Amazing crew. Very attentive to passengers and genuinely nice."
Πλεονεκτήματα: "Great crew and amazing food."
Μειονεκτήματα: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."
Πλεονεκτήματα: "Amazing service. Incredible comfort."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Business class is the best"
Μειονεκτήματα: "Music was not the best!"
Πλεονεκτήματα: "The crew was very attentive and professional"
Μειονεκτήματα: "Food wasn't great"
Μειονεκτήματα: "Great service."
Μειονεκτήματα: "Better vegetarian food"
Πλεονεκτήματα: "Every things was great ."
Πλεονεκτήματα: "The crew was amazing and delightful."
Μειονεκτήματα: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Μειονεκτήματα: "I was not able to fly"
Πλεονεκτήματα: "Q Suite business seats are the best with excellent service & delicious variety of meals."
Μειονεκτήματα: "Nothing. Every thing was great!"
Πλεονεκτήματα: "Crew and food."
Μειονεκτήματα: "The flight is too long"
Πλεονεκτήματα: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Μειονεκτήματα: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"
Μειονεκτήματα: "Many of the entertainment systems were broken."
Πλεονεκτήματα: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Μειονεκτήματα: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Πλεονεκτήματα: "Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight."
Μειονεκτήματα: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Πλεονεκτήματα: "The flight from Doha to Beirut was not fully booked, we could move easily."
Μειονεκτήματα: "I have requested seafood for my meals. Unfortunately I was told that no such request was mentioned on the list as special meal. Overall the food was okay, we had 2 small pieces of beef in one meal, the two salads has no taste and the sandwich was too salty. A passenger who sat next to my husband snored all the time and leaned a bit over my husband as he was heavy."
Πλεονεκτήματα: "The insight service was good. Kind and welcoming attitude of the stewards are appreciated. There was no guile but genuine"
Μειονεκτήματα: "Answers from the staff was felt by me from the time I checked in Dallas to Bangalore and back.I will travel again by Qatar airways only. Please buy the air India inc ."
Μειονεκτήματα: "Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36."
Πλεονεκτήματα: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Πλεονεκτήματα: "Great service"
Μειονεκτήματα: "Food was average"
Πλεονεκτήματα: "Good staff and service"
Πλεονεκτήματα: "All the services plus the entire team"
Πλεονεκτήματα: "The in flight service was good"
Μειονεκτήματα: "The time it took to get the baggage. It took over 2 hours"
Πλεονεκτήματα: "Food"
Μειονεκτήματα: "Need good wheel chair service."
Πλεονεκτήματα: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Πλεονεκτήματα: "Thanks for good service"
Μειονεκτήματα: "Everything was good service food entertainment"
Πλεονεκτήματα: "Service"
Μειονεκτήματα: "Just bathroom in end"
Μειονεκτήματα: "The seats were cramped"
Πλεονεκτήματα: "The crew service"
Μειονεκτήματα: "The cost of internet access"
Πλεονεκτήματα: "Great flight with good food and crew."
Μειονεκτήματα: "Cabin was too hot and not enough bathrooms."
Πλεονεκτήματα: "Flight was as scheduled"
Μειονεκτήματα: "Did not like the entertainment"
Πλεονεκτήματα: "good service, good food"
Μειονεκτήματα: "staff could be more cheerful towards travellers"
Πλεονεκτήματα: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Μειονεκτήματα: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Πλεονεκτήματα: "Good food includes veg."
Πλεονεκτήματα: "The crew were all lovely + meals were excellent."
Μειονεκτήματα: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Μειονεκτήματα: "The layover was too long"
Πλεονεκτήματα: "Great flight - and definitely the best airline food we've had in a while"
Πλεονεκτήματα: "Again on time and effortless boarding made the overall experience a good one."
Μειονεκτήματα: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Πλεονεκτήματα: "food was good"
Μειονεκτήματα: "all my flights were delayed"
Πλεονεκτήματα: "Service, friendliness of that staff"
Μειονεκτήματα: "Other passengers used my carry-on baggage space and my carry on was placed far from me."
Μειονεκτήματα: "The seats are terrible."
Duhet te presesh gjate ketu dhe te kesh durim.
Πλεονεκτήματα: "Some of the crew were amazing and some were grouchy and not very helpful"
Πλεονεκτήματα: "Food and entertainment"
Πλεονεκτήματα: "Everything."
Μειονεκτήματα: "Nothing."
Πλεονεκτήματα: "Everything was great"
Μειονεκτήματα: "The crew isn’t very friendly, they do not know English very much."
Μειονεκτήματα: "Missed this flight due a layover and had to wait in the airport overnight."
Πλεονεκτήματα: "Crew was very good."
Μειονεκτήματα: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
Πλεονεκτήματα: "Food and seat comfort"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Great service and food"
Μειονεκτήματα: "None"
Μειονεκτήματα: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."
Μειονεκτήματα: "Seats are extremely uncomfortable, tight, not functioning"
Μειονεκτήματα: "I am still in Chicago - waiting on airline decision if I can have my emotional support puppy with me - had to change flight and for change pay $650 - and cen can not cancel and get my money back - whole think is a horrible experience - and still waiting on their Thais decision"
Πλεονεκτήματα: "Service was great"
Μειονεκτήματα: "The seat was very tight and behind me was kid that make messy and noisy to much , and one of the women was smelling very bad"
Πλεονεκτήματα: "The plane was Old !! We, Stevo and me Julie were scared but glad the trip will be over. We did not know the rules that MK had as far as how much $ and golden jewlery one can have befor you had to report it. Thank God we did not have to give up anything."
Πλεονεκτήματα: "Everything was fine"
Πλεονεκτήματα: "Ahead of time, all the way!"
Πλεονεκτήματα: "Good entertainment."
Μειονεκτήματα: "Need to have better boarding and organization."
Μειονεκτήματα: "Last minute gate assigned and then changed"
Πλεονεκτήματα: "New plane"
Μειονεκτήματα: "Food and crew language proficiency."
Μειονεκτήματα: "No entertainment system in the seats."
Πλεονεκτήματα: "I enjoyed the flight!"
Μειονεκτήματα: "Not applicable"
Μειονεκτήματα: "Flight to Istanbul was fine. The flight back was a terrible experience! During our connecting flight in Athens our boarding passes wouldn't print at the self service computers and there was no one to help us so we had to go back out to the front desk. The airline representative was extremely rude. There was 5 employees standing around the computer with NO customers and when we asked if this was Turkish Airlines and if they could help, the woman (manager) responded "this WAS Turkish Airlines" as if they were done helping customers for the day (it was 9AM and our flight was leaving in 45 min). We explained that we couldn't print our passes and she ROLLED her eyes as if it was an inconvenience to help us. THEN on our flight from Istanbul to Chicago, a passenger died an hour into the flight and they placed the body on the seats behind us for over 10 hours! Nobody even told us what happened! We didn't know if they died from natural causes or if it was something else! They didn't offer to seat us somewhere else or even inform us they were placing the body there. We were completely shocked and uncomfortable the whole flight home. We couldn't eat or sleep. We're completely disgusted and scarred from this overall experience."
Πλεονεκτήματα: "As always Turkish Airlines has exceptional service"
Μειονεκτήματα: "Reaction of crew to passengers call needed improvement."
Πλεονεκτήματα: "The seats and leg space very good. Flight clean ."
Μειονεκτήματα: "Food served was poor in quality. Bread seemed to be stale and hard. Seems from the previous flight. Crew had poor service. Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray."
Πλεονεκτήματα: "Finally got a vegan sandwich that saved my life after the 13 hour flight before this one!"
Πλεονεκτήματα: "Great crew and food"
Μειονεκτήματα: "Seat comfort/space"
Πλεονεκτήματα: "Overall was just ok"
Μειονεκτήματα: "Dirty smelly bathrooms Bad breakfast"
Πλεονεκτήματα: "N O T H I N G"
Μειονεκτήματα: "Very unorganized and poor communication services"
Πλεονεκτήματα: "I liked everything."
Πλεονεκτήματα: "Great plane--huge and new!"
Πλεονεκτήματα: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Μειονεκτήματα: "Explanation was the minimum expected and absolutely required"
Πλεονεκτήματα: "All of it best flying experience to date"
Πλεονεκτήματα: "Ozan was a perfect attendant. Always asked us how we were and helped us when we needed anything."
Πλεονεκτήματα: "Food is bad.no other word is fitted. All the rest is good."
Πλεονεκτήματα: "On time. Friendly crew."
Μειονεκτήματα: "Old plane. Boarding was not so nice."
Πλεονεκτήματα: "Good food"
Μειονεκτήματα: "No bed to sleep in"
Πλεονεκτήματα: "Love this airline. Great service. Great people. Food and service good"
Πλεονεκτήματα: "Literally nothing."
Μειονεκτήματα: "Literally everything. Worst airline EVER."
Πλεονεκτήματα: "Almost everything from boarding till landing."
Μειονεκτήματα: "I didn't like the fact that people need to wait in the bus shuttle too long. It's just better to let people wait at the gate and ride them to the plane when it's 100% ready."
Πλεονεκτήματα: "friendly crew and superior service"
Μειονεκτήματα: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Πλεονεκτήματα: "as above"
Μειονεκτήματα: "as above"
Μειονεκτήματα: "it was so HOT!!!!!!!"
Πλεονεκτήματα: "The Turkish airline staff was great and very helpful"
Μειονεκτήματα: "Itinerary on the way to Amsterdam was not correct and made me miss my first connection No option to pick vegetarian food ."
Μειονεκτήματα: "Flight left late, bathroom was very dirty, and for some reason everyone around me got a meal, but I did not! I usually really like flying with Turkish, but this flight was disappointing."
Πλεονεκτήματα: "Best air entertainment I have ever experienced."
Μειονεκτήματα: "Boarding was very long. My flight got canceled and rescheduled. On my first flight I had made a reservation for an isle sit, and when my flight got reschedules no reservation was made and I ended up getting a middle sit, which is very uncomfortable for me."
Πλεονεκτήματα: "Everything from the greeting received upon entering the plane to the overall service for the entire flight was quite excellent and wonderful. A really nice perk was the kit given to all the passengers in economy class with slippers, toothpaste, toothbrush, lip cream, and eye mask - no airline does this anymore and it is to be commended. The food on both legs of my flight (New York to Istanbul to Nice and the return) was actually very good -- this was the second time I've flown on Turkish Airlines and I look forward to flying again."
Μειονεκτήματα: "They switched the gate without telling anyone"
Πλεονεκτήματα: "Easy boarding, entertainment"
Μειονεκτήματα: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Μειονεκτήματα: "Όλα ήταν καλά στην πτήση μας. Σας ευχαριστώ."
Πλεονεκτήματα: "The crew was astounding"
Μειονεκτήματα: "Short and sweet"
Πλεονεκτήματα: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Despite being a short flight, they gave food"
Μειονεκτήματα: "Nothing. All ok"
Μειονεκτήματα: "Advertised October Pink products but did not have them for breast cancer support"
Πλεονεκτήματα: "Everything! The service was exceptional!"
Πλεονεκτήματα: "Crew was great. Seats were comfortable."
Μειονεκτήματα: "The airline lost both of my luggage suitcases."
Πλεονεκτήματα: "Flight was on time."
Μειονεκτήματα: "In flight complimentary food and drink service could have been better."
Πλεονεκτήματα: "Friendly crew"
Πλεονεκτήματα: "Great food and friendly crew."
Μειονεκτήματα: "Seatback system was old and not very functional."
Πλεονεκτήματα: "Staff were friendly and seats in business were super comfortable."
Πλεονεκτήματα: "Food and drinks very good"
Μειονεκτήματα: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Πλεονεκτήματα: "Everything was great"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Flight was in time"
Μειονεκτήματα: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Πλεονεκτήματα: "Crew and food were great."
Μειονεκτήματα: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Πλεονεκτήματα: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Μειονεκτήματα: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Μειονεκτήματα: "Boarding at CDG was awfully slow"
Πλεονεκτήματα: "Fantastic Crew!"
Μειονεκτήματα: "Seats are comfortable but tight."
Πλεονεκτήματα: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Intranet wifi meant I could watch entertainment on my iPad"
Μειονεκτήματα: "Seats are very uncomfortable"
Πλεονεκτήματα: "It was only 2 hours"
Μειονεκτήματα: "Small plane, no movies"
Πλεονεκτήματα: "Service and crew are great"
Μειονεκτήματα: "Seats"
Πλεονεκτήματα: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Μειονεκτήματα: "Check in process was easy. The flight attendants are all very helpful and kind."
Πλεονεκτήματα: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Μειονεκτήματα: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Πλεονεκτήματα: "That I was able to sleep a bit on the flight - and that we gained an hour."
Μειονεκτήματα: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Πλεονεκτήματα: "Modern aircraft with power, big screens etc"
Μειονεκτήματα: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Πλεονεκτήματα: "Onboard crew was friendly. Dinner was good"
Μειονεκτήματα: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Μειονεκτήματα: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Μειονεκτήματα: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Πλεονεκτήματα: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Μειονεκτήματα: "See above and the food was disgusting"
Πλεονεκτήματα: "The food, entertainment, and service. Waited for me after almost missing my flight."
Μειονεκτήματα: "Nothing."
Πλεονεκτήματα: "Nice crew, free snacks"
Μειονεκτήματα: "For taller people flying economy sucks . The seats are always to small"
Πλεονεκτήματα: "it was cancelled so they got me on the next flight on Turkish"
Πλεονεκτήματα: "Short, lots of leg space"
Πλεονεκτήματα: "Good on a short flight"
Μειονεκτήματα: "Paying for carry on due to weight limit. First time this ever happened!"
Μειονεκτήματα: "They lost my luggage"
Πλεονεκτήματα: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Πλεονεκτήματα: "Lovely crew, clean toilets"
Μειονεκτήματα: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Πλεονεκτήματα: "Flight arrived safely."
Μειονεκτήματα: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Πλεονεκτήματα: "The crew was very nice and helpful."
Μειονεκτήματα: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Μειονεκτήματα: "Food and coffee were cold. Service on AF is getting worse."
Μειονεκτήματα: "Meal choice missing kosher non-gluten combination."
Πλεονεκτήματα: "Loved the movie selection and the food was good too."
Μειονεκτήματα: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Μειονεκτήματα: "Late...delayed from algiers"
Πλεονεκτήματα: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Μειονεκτήματα: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Πλεονεκτήματα: "Amazing crew"
Μειονεκτήματα: "Food was ok. Seat was crowded. Everything else was excellent."
Πλεονεκτήματα: "Service was great and the airplane was very well maintained."
Μειονεκτήματα: "More water, I was thirsty most of the time."
Πλεονεκτήματα: "New plane, great seating."
Μειονεκτήματα: "Food should be tastier and boarding should be more efficient and on time."
Πλεονεκτήματα: "Everything. Flying First class is the only way to fly"
Μειονεκτήματα: "Worst trip ever"
Μειονεκτήματα: "One more toilet on the Lisbon Geneva flight would have been nice."
Μειονεκτήματα: "Real time information about departure and gate info for delayed flight would have been helpful"
Μειονεκτήματα: "It was cancelled with less than 12hrs notice !! I had to rebook on another airline costing more than twice as much !!"
Πλεονεκτήματα: "Entertainment was fine"
Μειονεκτήματα: "On my ticket I selected the lacto-ovo vegetarian meal and I never received it. I told the flight attendant and he said “we don’t have any more, chicken or fish”. I said “I am a vegetarian” and he gave me a tiny salad, a bread roll, and a chocolate mousse. I was very hungry as I hadn’t eaten in 9 hrs"
Μειονεκτήματα: "Checked bag fee was expensive at $120 per bag. For the two of us bags cost $240. The plane boarded late this departed and arrived late. Otherwise a very good flight. Very comfortable, all Amenities worked, the plane was clean and the staff accommodating."
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"
Πλεονεκτήματα: "Crew and on time flight"
Μειονεκτήματα: "Entertainment"
Μειονεκτήματα: "The flight wad late becsuse of the immigration."
Μειονεκτήματα: "Milan airport closed and flight diverted. Horrible experience"
Μειονεκτήματα: "Poor service"
Μειονεκτήματα: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."
Μειονεκτήματα: "The entertainment is very poor. The programs are not on demand and the screeen is old, small and very poor quality. The A330-200 I flew from Boston to Lisbon was excellent and had the new lie flat seats and on-demand entertainment. Big difference between the two airplanes."
Πλεονεκτήματα: "Excelent service."
Πλεονεκτήματα: "Nothing!!!"
Μειονεκτήματα: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."
Πλεονεκτήματα: "The drinks were available."
Μειονεκτήματα: "The drinks were expensive."
Πλεονεκτήματα: "Great lie flat seat. Nice FAs."
Μειονεκτήματα: "Food was not that great for intl C"
Πλεονεκτήματα: "Crew was nice and the plane was comfortable"
Μειονεκτήματα: "Flight took off two hours late and we were not given frequent updates as to why the delay was taking longer than announced"
Πλεονεκτήματα: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Μειονεκτήματα: "Food could be more inspired, legroom is limited"
Μειονεκτήματα: "Flight was canceled which was out of their control. Unfortunately, what wasn’t out of their control was the amount of people handling the rebooking. One person was handling alternate flights. I was the 6th person in line (which was the time equivalent of an hour and half wait. I missed all possible reroutes due to flights closing. The customer service of tap airlines is severely lacking"
Μειονεκτήματα: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Flight was short but no entertainment screen to watch or listen to music. Will not be flying with airline ever again."
Μειονεκτήματα: "Both flights delayed by hours which took my short one day of traveling into two very long days."
Μειονεκτήματα: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."
Μειονεκτήματα: "seats tiny and didn't recline"
Πλεονεκτήματα: "Food was good and there were a lot of good movie selections."
Μειονεκτήματα: "The process and lines at airport were extreme. I also had thought one bag was included in flight cost. I am an organized traveler and know I read this. But when at check-in, I had to pay 75E for one checked bag. So I feel the website needs to be more clear. Food"
Μειονεκτήματα: "for some strange reason luggage was not included on this trip (our return leg). we had to pay for luggage at the airport."
Πλεονεκτήματα: "Of no change is BULLSHIT"
Μειονεκτήματα: "When I booked the ticker online I was informed that I can take up to 23kg luggage, but when I checked in, I had to pay over $120 per person for luggage...I was very disappointed with th ideas treatment"
Πλεονεκτήματα: "Friendly and helpful crew. Great food."
Μειονεκτήματα: "had to pay bag fee, though website said 1 hold bag was included!"
Πλεονεκτήματα: "Best flight I have ever taken. Hands down"
Πλεονεκτήματα: "Friendly crew."
Μειονεκτήματα: "Smaller plane, tighter space, no entertainments"
Μειονεκτήματα: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Πλεονεκτήματα: "The crew is always professional and keeps you informed of what changes there are."
Πλεονεκτήματα: "Everything was good"
Μειονεκτήματα: "I enjoyed flying with tap"
Πλεονεκτήματα: "Treat like a guest 2 great meals."
Μειονεκτήματα: "Nothing"
Μειονεκτήματα: "Terrible TAP service. Missed my flight to no fault of my own and I was made to buy a new ticket. No changrs, no partial refund, couldn't even use my return ticket which I had to rebook too. Nice customer service !!!"
Πλεονεκτήματα: "Not enough leg room"
Μειονεκτήματα: "...do I really have to say anything else? I'm in a foreign country, jet lagged, and still wearing the clothes I've been marinating through multiple time zones. I'm not happy at all with this flight, and over 12 hours later, I feel disgusting, and my first day in Barcelona has been miserable because of it. I place all of the blame on the Lisbon connecting terminal. I am not happy."
Πλεονεκτήματα: "very pleasant experience flying TAP. Baggage check was free, and for our international flight we had a top notch entertainment system in seat. Would definitely fly again!"
Πλεονεκτήματα: "The captain and the crew were excellent."
Μειονεκτήματα: "Upgrade the entertainment system."
Μειονεκτήματα: "Seats were extremely uncomfortable"
Πλεονεκτήματα: "Ask persons for veg or non veg snacks before u served please."
Πλεονεκτήματα: "The extra leg room in economy. The excellent typical but gourmet Portuguese food, especially the 2 appetizers plus main course."
Πλεονεκτήματα: "Smoothe flight"
Μειονεκτήματα: "Ridiculous line to check a bag, super unorganized way of boarding, the meal was not vegetarian nor was there a vegetarian option, it took quite a while to get my bag and I was one of the last people on the plane"
Πλεονεκτήματα: "Great airline, great service, great staff. Great flight!"
Πλεονεκτήματα: "Friendly and courteous"
Μειονεκτήματα: "Like that is good"
Πλεονεκτήματα: "The entertainment was ok."
Μειονεκτήματα: "The staff was rude and ignored me and the person who sat next to me drinks we ordered (just simple water and a coke). They offered a variety of meal options, yet when they got to me they said they only had a beef option so i had no other choice but when they went to the person behind me they had dif"
Μειονεκτήματα: "Infotainment system"
Πλεονεκτήματα: "I notified the crew that I would have a very short time upon arrival in Madrid to catch my connecting flight to Santiago. They transferred me to a seat close to the front so I could disembark faster. That allowed me to reach the gate as the boarding began."
Μειονεκτήματα: "The company handling the check-in for Iberia is inept. The line reserved for baggage drop-off was used to prioritize check-in for a large group, making the benefit of online check-in meaningless! Also, the supervisor who intervened on my check-in issue lacked basic customer service skills!"
Πλεονεκτήματα: "Nothing at all"
Μειονεκτήματα: "Seating, more space, luggage delivery"
Πλεονεκτήματα: "Service was a bit lacking. Due to extra security measures at the gate, we did not have time to get enough food in the terminal to bring on board with us so needed to order a sandwich and drink. The on screen food order system did not work, and it was difficult to know when we could request food."
Μειονεκτήματα: "More attentive flight attendants and better explanation of when food and beverages not purchased in advance could be ordered."
Μειονεκτήματα: "Mucho frío y baños muy sucios."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "I could not fly"
Μειονεκτήματα: "Toilets were extremely dirty. Impossible to use"
Μειονεκτήματα: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Μειονεκτήματα: "Επιβίβαση"
Πλεονεκτήματα: "Cabin much too hot and no air circulation until just before pushback. Ack!!"
Πλεονεκτήματα: "Service"
Μειονεκτήματα: "Too many people and little space to move"
Μειονεκτήματα: "Even water they gave only for purchase. The flight arrived on time, but there was a long wait for luggage at the Budapest airport"
Μειονεκτήματα: "Lost bags, dirty plane, seats switched from together with my wife on our honeymoon to seperate."
Πλεονεκτήματα: "Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time"
Μειονεκτήματα: "Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me"
Πλεονεκτήματα: "Excellent service , good food . Ahead of time flight"
Μειονεκτήματα: "The seat very tight"
Μειονεκτήματα: "Lost luggage and missed my flight to Jacksonville hand to rent a car and drive 6 hrs home"
Πλεονεκτήματα: "Iberia was a pleasant surprise!!! Excellent airline"
Μειονεκτήματα: "Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years."
Μειονεκτήματα: "Had to take a flight to New York 2 days later, then drive back home"
Μειονεκτήματα: "Barcelona to Madrid... got the TB section. Chorus of coughers in these days."
Πλεονεκτήματα: "Plenty of space for a long flight, left and landed on time. Overall very pleased"
Μειονεκτήματα: "Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did"
Πλεονεκτήματα: "crew members were nice."
Μειονεκτήματα: "They switched someone into my seat and didn't give me a new seat. It was very hot in the airplane making it very uncomfortable. They also forgot to take my tray before landing and I had to hold it in my lap."
Πλεονεκτήματα: "Friendly staff and decent entertainment options."
Μειονεκτήματα: "Uncomfortable seats and not enough leg room."
Πλεονεκτήματα: "Too long to check in not enough counter open , I was at the airport at 0500 for 0745 flight almost missed my flight when you don’t have the choice to do it online. Nothing is offered on the flight not even water spacialy after running around to find the gate, not on time made international connections difficult"
Πλεονεκτήματα: "Our flight to Bologna via Madrid on Iberia Airlines was wonderful from take off to landing! Friendly, courteous staff. Good food and entertainment."
Μειονεκτήματα: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."
Πλεονεκτήματα: "Entertainment choices were ok."
Μειονεκτήματα: "no leg room."
Πλεονεκτήματα: "Absolutely nothing."
Μειονεκτήματα: "Absolutely everything. I paid for a seat only to get bumped to the very back of the plane. I waited in line for 30 plus minutes to talk to a gate agent who just ignored everyone in line. Their service is worse than United. You get what you pay for. I will never fly with these clowns again. And I want my $33 back for the seat I didn't get!!!!!"
Πλεονεκτήματα: "Absolutely awesome, thanks for an excellent flight"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "EVERYTHING was a charge Water wasn't even offered."
Μειονεκτήματα: "They did not even serve water for a 4-hour flight. We did not know that this was a flight that you had to pay for everything."
Πλεονεκτήματα: "Good selection of entertainment and crew was very nice."
Μειονεκτήματα: "We had to sit on the plane for almost an hour because our gate wasn't ready."
Μειονεκτήματα: "No complimentary drinks, not even a glass of water. Check in was horrendous. I pre purchased luggage Check in but when I arrived in airport the automated system doesn't like to that piece of data. Didn't know that so was in a long line to use automated check in when I was supposed to be in an even longer line to have service personnel check me in. So finally after standing in both lines I did get checked in......."
Πλεονεκτήματα: "Check in and flight were excellent. Didn't use food service."
Πλεονεκτήματα: "The food and the service"
Μειονεκτήματα: "The length of the trip"
Πλεονεκτήματα: "FANTASTIC"
Μειονεκτήματα: "Nothing!"
Μειονεκτήματα: "I am filing a complaint for my recent flight from Madrid to Chicago, IL on 2/26/17. During my flight, a five year old sat in front of me who was disruptive throughout the whole 9 hour flight. He was yelling and slamming on his tray table nonstop. This made it hard to sleep or relax on the flight. He was disruptive to everyone in the whole cabin. I tried to be patient, as it was a child, but when the child started climbing the seats of the row and kicking his legs in the aisle, I had to act. Not only was the child a hazard to the well being of the passengers of the flight, but he could have hurt himself. His parents did not seem to act on his behavior and did not speak my language so I was forced to approach the flight attendant in my cabin. I told the attendant, “N. Cara” as her name tag stated, how concerned I was with the child’s safety and how he was disrupting the flight experience of all the passengers on the flight. She was disgruntled as I was the third passenger to approach her. Instead of acting on the situation, she scolded me. In a rude and derogatory tone, she yelled at me claiming she couldn’t do anything and I should just move to a different seat. She yelled so loud she attracted the attention of all the passengers around. I am shocked and disappointed with the treatment and customer service I received from the crew on this flight. Furthermore, I recommend that the airline should ensure that their employees are competent enough to deal with situations where passenger’s safety are at risk. The fact that the crew member did not attempt to approach the child’s mother or address the situation at all was appalling. It should not be the customer’s responsibility to address disturbances or safety precautions on a flight. I do not think I was treated well on this flight and I am very unhappy with the services I received and paid a great amount of money for. I believe I should be compensated for the mistreatment I endured. This may have been the worst flight I have ever had and I do not plan on choosing Iberia Airlines ever again due to this experience."
Πλεονεκτήματα: "Fine for what you paid for"
Πλεονεκτήματα: "on time, nothing stands out"
Μειονεκτήματα: "couldn`t choose my seat"
Πλεονεκτήματα: "I got a connection in Madrid to my destination, but the previous flight was delayed about 30 minutes. I got in the airport about 15 min before the gate closed. The gate that i arrived to my connection flight was around 26 min away. I have a condition on my leg and i cannot run, so i walked really fast through the airport and I was so happy to see that they were waiting for my delayed flight... which is very unusual. Thank you!!!!"
Πλεονεκτήματα: "Crew was courteous and friendly. They provide great customer service."
Μειονεκτήματα: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."
Πλεονεκτήματα: "Efficient, friendly crew"
Μειονεκτήματα: "Rather boring meals Poor flight-following software"
Πλεονεκτήματα: "Plane and crew"
Μειονεκτήματα: "Good flight"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Left late, rude crew, very uncomfortable experience"
Πλεονεκτήματα: "Nothing about my flight was pleasant because of the inconvinience the've put us through"
Μειονεκτήματα: "The people from Iberia told us to pay what we had to pay and that they'll give us our money back when we return. They payed me only for the taxi but for anything else. I lost more money than I was expecting and the people returnung the miney back to its clients were so disrespectful I really donmt want to use Iberia again."
Μειονεκτήματα: "I am still waiting for my luggage. It was lost between the flight from Amsterdam to Madrid and a flight from Madrid to San Juan. It is already 1 week."