Πλεονεκτήματα: "The crew and entertainment"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Excellent"
Πλεονεκτήματα: "The crew was friendly and helpful."
Πλεονεκτήματα: "Crew were great"
Μειονεκτήματα: "Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable"
Πλεονεκτήματα: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Πλεονεκτήματα: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Μειονεκτήματα: "The food was mediocre and the selection of movies was very limited."
Πλεονεκτήματα: "Food was ok"
Μειονεκτήματα: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Μειονεκτήματα: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."
Μειονεκτήματα: "Delayed flight and delayed layover"
Πλεονεκτήματα: "Crew is great."
Μειονεκτήματα: "The airline lost my luggage ."
Πλεονεκτήματα: "Clean"
Μειονεκτήματα: "Food"
Πλεονεκτήματα: "The crew was very nice. Seats were pretty comfy."
Μειονεκτήματα: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Πλεονεκτήματα: "Everything was just dandy!"
Μειονεκτήματα: "Lost our bags"
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "Very good overall"
Πλεονεκτήματα: "Full array of entertainment."
Μειονεκτήματα: "Seats were not too comfortable."
Πλεονεκτήματα: "Everything!"
Πλεονεκτήματα: "The food was great. The service is excellent. Swiss Air gets an A+."
Μειονεκτήματα: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Πλεονεκτήματα: "Great friendly crew. Efficient systems."
Μειονεκτήματα: "Tight seats. Very little leg room."
Πλεονεκτήματα: "The crew were very friendly."
Πλεονεκτήματα: "Flight attendants were cheerful and efficient."
Μειονεκτήματα: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Πλεονεκτήματα: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Μειονεκτήματα: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Πλεονεκτήματα: "Safety"
Μειονεκτήματα: "Small seats only 2 bathrooms,"
Μειονεκτήματα: "The seats were uncomfortable, smaller aircraft"
Πλεονεκτήματα: "Food.confort.pillows."
Πλεονεκτήματα: "Very courteous attendants."
Πλεονεκτήματα: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Μειονεκτήματα: "Boarding and in-flight experience were excellent."
Πλεονεκτήματα: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Πλεονεκτήματα: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "Service."
Μειονεκτήματα: "Not enough leg room."
Πλεονεκτήματα: "Food and service were good"
Μειονεκτήματα: "Seats were terrible - way too small, too tight. No room for underseat placement of a backpack and feet. Sardine packing of economy passengers!"
Πλεονεκτήματα: "Attention to details from flight attendants"
Μειονεκτήματα: "The food was not to my liking except for the crackers, ice cream and water!!"
Πλεονεκτήματα: "Enjoyed the service."
Μειονεκτήματα: "Could use some more seating space"
Πλεονεκτήματα: "fast, all good"
Μειονεκτήματα: "-"
Μειονεκτήματα: "Same as above."
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "This aircraft should be retired long time ago"
Πλεονεκτήματα: "The food, the crew, and the smooth landing"
Μειονεκτήματα: "The seats. Kind of uncomfortable"
Πλεονεκτήματα: "Boarding and staff okay"
Μειονεκτήματα: "Terrible plane ; no room , the most miserable flight we have ever been on"
Πλεονεκτήματα: "Very clean"
Μειονεκτήματα: "No plugs for USB chargers in economy. Entertainment units were broken."
Πλεονεκτήματα: "seat too tight"
Πλεονεκτήματα: "The seats have been much better"
Μειονεκτήματα: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."
Μειονεκτήματα: "Missed my fight, not by my Folt(big accident on highway 80) .. Paid 400$ fee for next connecting flight, but first they told me I have to buy new ticket. My laguage was shipped only to Zurich, but destination was Vienna.. so they didn't let me on connecting flight.. It took another 3hours dealing with people from Swiss airlines(great service"
Μειονεκτήματα: "Boarding procedure for business class with being held up in a small holding space"
Μειονεκτήματα: "The boarding process at Zurich airport was a mess. There was no communication at the gate to tell passengers what to do or where to stand"
Πλεονεκτήματα: "Crew was excellent, and the food was both ample and appetizing."
Μειονεκτήματα: "The boarding process is a little chaotic for the economy cabin since there is no distinctions by zone or seat row. The result is a bit of a surge when they first announce the boarding of the cabin."
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Very helpful crew. Quick boarding process."
Μειονεκτήματα: "Not much leg room, or space in seats."
Πλεονεκτήματα: "Comfy seats in United Polaris"
Μειονεκτήματα: "Crew didn’t ask enough for additional drinks (neither alcoholic nor water)."
Πλεονεκτήματα: "The crew was amazing."
Μειονεκτήματα: "There seemed to be no leg room. The seat was very uncomfortable."
Πλεονεκτήματα: "The crew was the best"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Seats had lots of space and entertainment systems had large, clear screens."
Μειονεκτήματα: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."
Πλεονεκτήματα: "The crew, the airplane, and the drinks were great."
Μειονεκτήματα: "The food was just ok."
Πλεονεκτήματα: "Good food, good drinks, good flight attendant crew"
Μειονεκτήματα: "Seats were not very comfortable. There were also no air vents"
Μειονεκτήματα: "Didn't make the flight"
Μειονεκτήματα: "The food was ok"
Πλεονεκτήματα: "Good standard Lufthansa service"
Μειονεκτήματα: "Economy seats are too cramped, in comparison to the other airlines"
Πλεονεκτήματα: "Very impressed with the flight crew team!!!"
Μειονεκτήματα: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Your helpline number is very disappointing... the staff on the call is very rude.. they did not help us in payment and was least bothered about the customers.. i am a frequent traveler with luftansa and this is the last time I am traveling in luftansa... teach your staff some manners about how to talk to customers"
Μειονεκτήματα: "The staff is pathetic amd cery rude"
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Πλεονεκτήματα: "Overall great and on time !"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Very Negative Experience and I will never use, and strongly discourage others from using Kayak or Lufthansa or Flyus.com unless you correct the problem!"
Πλεονεκτήματα: "I liked the seats, the space for our legs and the crew members"
Μειονεκτήματα: "It was delayed and they didn't let me know till I got to San Francisco airport and they changed my flight with 2 stops"
Πλεονεκτήματα: "The plane was new and modern. Overall impression very good - until I took my seat."
Μειονεκτήματα: "The most uncomfortable long distance flight I’ve ever experienced. The space in economy class is never impressive but this one was a joke. I had isle seat and I’m a small person. I don’t know how can you survive being a big man in a middle seat. Torture!"
Μειονεκτήματα: "Delayed in Munich an hour late"
Πλεονεκτήματα: "Boarding was great. Easy. Fast"
Μειονεκτήματα: "Seat was cramped. Blanket was inferior."
Μειονεκτήματα: "Was assigned worst seat on plane. Engine vibration on seat back"
Πλεονεκτήματα: "Flight on time"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Excellent service by the staff"
Πλεονεκτήματα: "Gave us snacks when flight was delayed"
Μειονεκτήματα: "Flight was delayed Entertainment app didn't work"
Μειονεκτήματα: "The food was pretty dull."
Πλεονεκτήματα: "This was a fantastic flight -- the crew were very friendly and helpful, the legroom was great for "regular" economy class, and the flight was on time. The direct flight was so much nicer with young children than having connections. Would fly again any time."
Μειονεκτήματα: "I really can't think of anything to complain about... the touch screen in my daughter's entertainment unit was a bit flaky, but that's about it."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Boarding was organized, flight was not profoundly oversold."
Μειονεκτήματα: "Food was not appetizing."
Πλεονεκτήματα: "Cleanliness"
Μειονεκτήματα: "Food not very good"
Πλεονεκτήματα: "Got me to Nuremberg"
Μειονεκτήματα: "Delay"
Μειονεκτήματα: "Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on."
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Courteous and professional."
Πλεονεκτήματα: "The new plane entertainment features and the bigger toilet room space... but... seat space SUCKS... I'd rather have a more comfy seat than bigger toilet room space"
Μειονεκτήματα: "The person behind me kept pushing my seat back.. guy next to me kept elbowing me. Seat space is way to small, need more room to move. I'm only 130 lbs. can hardly wonder how a bigger person can handle those tiny seat spaces. Also, those seats are so uncomfortable with the way they contour one's back. No support and very very uncomfortable, I had mid back tension pains the entire 12 hour flight."
Μειονεκτήματα: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."
Πλεονεκτήματα: "The flight itself was fine."
Μειονεκτήματα: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."
Πλεονεκτήματα: "- crew was nice - overall flight was smooth"
Μειονεκτήματα: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Πλεονεκτήματα: "Good in-seat entertainment"
Μειονεκτήματα: "Uncomfortable seats Mediocre Food"
Πλεονεκτήματα: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."
Πλεονεκτήματα: "Everything about the flight was very nice except for the exceptionally tiny and narrow seats."
Μειονεκτήματα: "Tiny, narrow seats."
Πλεονεκτήματα: "Efficient and practical"
Μειονεκτήματα: "Could always use a little more room"
Πλεονεκτήματα: "Had a fantastic flight and the crew was nice."
Μειονεκτήματα: "Many people missed their connection at Dublin. I had a horrible ~6hr wait. Aer Lingus did nothing to help or compensate."
Πλεονεκτήματα: "Crew and food and communication were great!"
Μειονεκτήματα: "Non dairy food options"
Μειονεκτήματα: "The information at boarding time was hard to understand, even coffee was a charge, they didn’t have our stroller at the gate when we got off then when we got to baggage claim it was still hard to find."
Πλεονεκτήματα: "one of the worst airlines I have traveled on. Will never fly air lingus in my life."
Πλεονεκτήματα: "Crew was amazing, someone had found my passport and turned it in to a crew member."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Non stop flight, boarding"
Μειονεκτήματα: "Food was terrible and seat comfort is bad"
Πλεονεκτήματα: "The service from the flight crew was excellent. On board meals were good, too. Although my luggage never made it on my flight to Chicago due to a delay arriving in Dublin, Aer Lingus provided me with tracking information, and I received my suitcase at my home within 48 hours."
Πλεονεκτήματα: "seats were uncomfortable and why dont the armrests go fully up? it made sleeping difficult"
Πλεονεκτήματα: "Nothing. It took longer to get from the gate to the runway than the flight itself."
Μειονεκτήματα: "When I was about to board the flight after a 23 hour delay, I saw my bag sitting AT THE BOTTOM OF THE STEPS leading to the flight. I asked the flight attendant about it and she assured me the bag would arrive with me. Guess what? A dat later and I STILL don't have my bag! Absolutely ridiculous and will NEVER fly Aer Lingus again!"
Πλεονεκτήματα: "The check-in at JFK was super fast and efficient. Everyone was very pleasant and helpful. Also, had a connecting flight and my luggage arrived with me-big plus."
Μειονεκτήματα: "Seats were a little tight."
Πλεονεκτήματα: "Food was excellent and drinks came along frequently"
Μειονεκτήματα: "Staff wasn't rude but not friendly."
Πλεονεκτήματα: "Very pleasant, competent, attentive, efficient crew."
Μειονεκτήματα: "I did not like the delay in departing for Frankfurt-- missed the rental car and a meeting scheduled with a friend. Lufthansa for Frankfurt managed to depart on time. I know this may be out of your control."
Μειονεκτήματα: "The chairs are so uncomfortable!"
Μειονεκτήματα: "The flight attendants were helpful enough, but they did not offer as many drinks as I like. Breakfast was only coffee, tea or water. No juice at all."
Πλεονεκτήματα: "Boarding was smooth. The staff was extremely friendly. The games on the video screen weren't bad."
Μειονεκτήματα: "There was a technical problem with the plane at our gate when we landed, so we were on the tarmac for an hour waiting for a gate to open. Video choices were limited, and Internet was extremely overpriced."
Πλεονεκτήματα: "Staff where unbelievable nice and kind"
Πλεονεκτήματα: "Boarding at rear as well as front"
Μειονεκτήματα: "Boarding outside in drizzle. Charging for soft drinks"
Πλεονεκτήματα: "A lovely flight. No complaints."
Πλεονεκτήματα: "Overall the flight was great but the seating was extremely tight which made it hard to get comfortable. Not sure what type of airplane this was. Our return flight was much roomier."
Πλεονεκτήματα: "The best coffee ever"
Πλεονεκτήματα: "The seat was comfortable on the newer plane and the in flight entertainment was excellent."
Μειονεκτήματα: "The airline features an upgrade yourself bid option that starts at a minimum bid. We went above this and got rejected, only to find there were still open seats. They tried to then upsell is at 4x the cost which makes the entire thing seem terribly dishonest. After calling customer service, they hung up on me. It’s clearly a scam to extract more pricing data from customers."
Πλεονεκτήματα: "The flight was on time"
Πλεονεκτήματα: "Smooth landing. Entertainment. That's about it."
Μειονεκτήματα: "I've flown many overseas trips some first, some premium, some economy. This economy was the worst. I felt like a sardine smashed in a tin can. Also, extra to buy snacks and drinks? Not looking forward to the flight back. Would love to upgrade but site won't let you :( even if it gives you an option to do so"
Πλεονεκτήματα: "Great Plane, Fantastic service. Did their best to take care of us. Provided us with vegetarian meals and requested and plenty of drinks, including wine and beer."
Μειονεκτήματα: "Boarding a bit disorganized, but this seems to be an issue with most flights."
Μειονεκτήματα: "Passengers line up to board instead of waiting for their number rows to be called. I ended up boarding later than most and the overhead lockers of the front rows (where I was sitting) were completely full. I had to place my baggage very far back and wait for almost everyone to leave the plane so I could collect it."
Πλεονεκτήματα: "The economy seats are more comfortable than average transatlantic flights on other airlines, albeit far from perfect. The meal was nicer too. The crew both onboard and on land was nice and attentive."
Μειονεκτήματα: "The entertainment system is slow and the selection of films to watch could be better."
Πλεονεκτήματα: "Crew was very considerate."
Μειονεκτήματα: "Two hour flight delay small aisle/seats."
Πλεονεκτήματα: "Short flight so no food"
Πλεονεκτήματα: "Ahead is schedule"
Μειονεκτήματα: "Even had to pay for coffee"
Πλεονεκτήματα: "Flying overnight across the U.S., and then the Atlantic, to Dublin would have been very difficult if not for the accommodations and service provided by Aer Lingus. The reception was warm and comfortable. The in-flight food and service was perfect. The environment was conducive to sleeping during this red eye flight."
Μειονεκτήματα: "I have no complaints, to be honest. The flight attendants were so welcoming and accommodating to every request. They were efficient and quick to respond to my questions and requests."
Πλεονεκτήματα: "The crew was pleasant and accommodating to me, my wife, our 3-year-old and 1-year-old for both legs. The planes were in good shape and everything was on time. The balthrooms were clean and felt spacious. I didn't eat the dinner because we ate a large dinner before the long flight. I did tasted it and it was good. The selections of movies was also very good."
Μειονεκτήματα: "Thw system they use for in flight entertainment was a little glitchy."
Μειονεκτήματα: "It was like squeezing everyone into a cattle truck and airport crew double book seats of a few passengers on a full flight so there was confusion on board"
Πλεονεκτήματα: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Μειονεκτήματα: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. Sound on my seat console on this flight was so bad that it was unusable."
Πλεονεκτήματα: "Dublin airport easy to transfer Price was top I did not eat the lunch"
Μειονεκτήματα: "No snacks nor drinks offered at night. Breakfast was meager."
Μειονεκτήματα: "I made my reservations for British Airways and the flight was by Aer Lingus."
Πλεονεκτήματα: "Food was good."
Μειονεκτήματα: "Are Lingus seems to have gone down hill. No water during the night. Seat didn't recline; cramped seating; no overnight comfort packet. Two entertainment screens didn't work. Very poor user interface on British Air's web site. Difficulty checking in on line. Unable to request vegetarian meal. Not the kind of service I have come to expect from British Air."
Πλεονεκτήματα: "Very clean. Seats are comfortable and food is good."
Πλεονεκτήματα: "Fantastic flight service"
Μειονεκτήματα: "Delayed flight"
Μειονεκτήματα: "The food was terrible, could not consume."
Μειονεκτήματα: "No snacks or water"
Πλεονεκτήματα: "Friendliness"
Μειονεκτήματα: "Entertainment options VERY limited! Plane was freezing the entire flight."
Πλεονεκτήματα: "friendly cabin crew."
Πλεονεκτήματα: "Crew was helpful and courteous. Check in staff was unclear about bag specifications."
Μειονεκτήματα: "Boarding took exceptionally long and flight sat at the gate for about 40 minutes. Departure was over an hour delayed."
Μειονεκτήματα: "Alcohol was not even included during meals"
Πλεονεκτήματα: "The seats were very hard (and no entertainment, of course). The crew was spectacular though. The captain made a picture perfect landing in heavy, heavy fog. He kept us informed of the possibility that they might overshoot the runway and might have to try a second approach (although that didn't hsppen). The touchdown was gentler than most flights I've been on when the weather conditions were perfect."
Πλεονεκτήματα: "All crew members were friendly and courteous. The gluten free dinner was good."
Μειονεκτήματα: "The sound on the on board entertainment system was not good at all. It was difficult to hear the dialog."
Μειονεκτήματα: "Simply everything"
Μειονεκτήματα: "The food could have been a a bit better."
Πλεονεκτήματα: "Check-in staff was great at LHR - they were able to configure our seating so that the seat was empty between us."
Μειονεκτήματα: "The food was okay. The sandwich towards the end of the flight was not very good at all."
Πλεονεκτήματα: "The crew was so incredible, the safety video was funny, the food was DELICIOUS, the accommodations were above and beyond. Comfortable, great movies, relaxing. First international flight and now I’ll always use British Air"
Μειονεκτήματα: "Nothing. This has been the best flight experience I’ve ever had."
Πλεονεκτήματα: "The size of the plane"
Μειονεκτήματα: "Leg space."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "We waited in the plane for 5 hours and ended with a cancelled flight. We were rebooked out of Oakland the next day. Missed an entire day in Rome for our honeymoon, lost a night at a hotel, and lost money on a tour."
Πλεονεκτήματα: "The crew was outstanding."
Μειονεκτήματα: "Traveling business class it felt as if I am traveling in city bus plane was so old seats were falling apart and above all the way ba staff most unfriendly people I was just imagining if this they do in business class what they must be doing in economy class I will not recommend any one to travel from Phoenix to Delhi on B A Jiten"
Πλεονεκτήματα: "Food and entertainment are not applicable for this flight as it is too short to need this anyway"
Πλεονεκτήματα: "Overall flight experience was average. Crew was friendly."
Μειονεκτήματα: "American Airlines always use those old Boeings for flights between Paris and the US. They look so old inside. No modern entertainment. They still have those small screens on the ceiling. No individual entertainment stations. And seats are not comfortable."
Πλεονεκτήματα: "Courteous, helpful and on time. Good price as well."
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "The boarding process was smooth."
Μειονεκτήματα: "The food was terrible."
Πλεονεκτήματα: "The crew was friendly, there was entertainment"
Μειονεκτήματα: "Boarding was chaotic, no specific lines, etc."
Μειονεκτήματα: "Fresh food"
Πλεονεκτήματα: "Crew and staff friendly and helpful"
Μειονεκτήματα: "My sear was broken and couldn't recline on a 10 hour trip. They tried to fix it but couldn't.."
Πλεονεκτήματα: "Entertainment options and wine made the 10+ hour flight pass fairly quickly!"
Μειονεκτήματα: "The middle arm rest would not go up and made it incredibly uncomfortable for a 10-hour flight."
Μειονεκτήματα: "Food and drinks are really sub-par"
Πλεονεκτήματα: "I love the bins by the side of the Airbus, and for an economy seat there was a good amount of leg room."
Πλεονεκτήματα: "Went by quickly and efficiently."
Μειονεκτήματα: "More music choices would have been nice."
Μειονεκτήματα: "After taking off in San Francisco flight got re-routed to Minneapolis because of a sick passenger on board. Caused me to miss my connection in London and the subsequent flight I was put on because of the delay. Spent 10 hours overnihht at Heathrow in London because British Airways wasn't giving out hotel vouchers just £15 in meal vouchers. Disappointing."
Μειονεκτήματα: "I was told this was a Finair flight and never received an email or phone call that it was changed to American Airlines. We stood at Finair check in line until the idiots there put up signs for Quatar. Typical American Airlines confusion, similar to past experiences."
Μειονεκτήματα: "More legroom would have been nice"
Πλεονεκτήματα: "Very cold but otherwise wonderful! Friendly, calm crew. Well done."
Μειονεκτήματα: "Paid for seat upgrade for "twin" seats on the side. Armrest did not move up, seats were tiny, and the side storage cabin that was one of the perks of the upgraded seating was dirty. For that matter the entire plane was dirty. Food was disgusting. The entire plane was understaffed; multiple people had their call lights on at one time. It was a miserable flight."
Μειονεκτήματα: "It has been a week and British airways still hasn't delivered my suitcase."
Πλεονεκτήματα: "Easy online Check in. Nice crew."
Μειονεκτήματα: "Very tight space on flights."
Πλεονεκτήματα: "Service"
Μειονεκτήματα: "Food wasn't great."
Μειονεκτήματα: "Our vegetarian food was not available as requested."
Πλεονεκτήματα: "On time. Friendly crew, planes in very nice conditions."
Μειονεκτήματα: "Could have had more offers of water."
Μειονεκτήματα: "The metal boxes below the seats mean that the little space allowed to a person is now all the more clipped. My backpack wouldn't even fit under the seat. My knees are already pressed up against the chair in front of me, now there's nowhere for me to stuff my feet even."
Πλεονεκτήματα: "The entertainment selection and the friendly crew."
Μειονεκτήματα: "The seats on the first flight were incredibly uncomfortable. There was no leg room, the aisles were incredibly narrow, and the seats were so close together that my neighbor and I bumped arms throughout the flight, and neither of us are large people. That was our first flight on BA and unfortunately it will probably be our last."
Πλεονεκτήματα: "Food was good."
Μειονεκτήματα: "Offer more water throughout the flight"
Πλεονεκτήματα: "Good service friendly cabin crew"
Μειονεκτήματα: "Food"
Μειονεκτήματα: "Charging for coffee and tea? Tacky."
Πλεονεκτήματα: "Pleasant check in process. Long layover tags put on our checked bags On time"
Μειονεκτήματα: "Paying for everything. Only 2 toilets for entire economy section"
Μειονεκτήματα: "Missed flight due to connection delay"
Μειονεκτήματα: "Huge disappointment - food was inedible and on our connection we had to pay even for water. Huge drop in service and I've flown BA for years."
Πλεονεκτήματα: "The food was decent especially considering that most don't even offer meals anymore. The movie selection was excellent"
Μειονεκτήματα: "It was probably one of the fullest flights I've ever been on and the seats were so small and jammed together by 2/3 through the flight I was actually in pain. I don't remember things being so tight on my last international flight."
Πλεονεκτήματα: "Friendly and caring crew."
Μειονεκτήματα: "Food not so good....but it is more due to my taste for food."
Μειονεκτήματα: "Butt hurt seat was uncomfortable"
Μειονεκτήματα: "smallest coach I have ever been in. very squished and I was next to my wife at 95 lb and a skinny young man who took no room at all. I am only 5'9" 170. But thats how the flights get so cheep"
Πλεονεκτήματα: "Comfortable flight, very good crew."
Μειονεκτήματα: "On time and good staff"
Πλεονεκτήματα: "I upgraded my seat fr more legroom"
Μειονεκτήματα: "On the trip over, British Air had no record of my seat upgrades. They tried to accomodate, but it was not the same. They did process a payment for about $110 for upgrades both way, however, and I have written to get a refund. In general, British Air can be not responsive or helpful in the admin department and i will avoid them from hereon."
Πλεονεκτήματα: "Pleasant, efficient and knowledgable staff."
Μειονεκτήματα: "BA staff at SFO lounge have declared UDI and do not allow Gold Card holders into 1st class lounge"
Πλεονεκτήματα: "The overall experience was very good from the angle of clean toilets, food and good leg space even in economy class."
Πλεονεκτήματα: "On time, only one gate change!"
Μειονεκτήματα: "Cheaper. Ran out of food on the incoming flight. Should have planned better"
Μειονεκτήματα: "The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin."
Μειονεκτήματα: "The landing was very rough from Nashville to Dallas"
Πλεονεκτήματα: "Nice crew. Very smooth flight."
Μειονεκτήματα: "It was hot"
Πλεονεκτήματα: "Nice gate agent was holding the plane for some of us who were running from International connections"
Μειονεκτήματα: "Wish the plane was a little cooler while passengers were boarding"
Μειονεκτήματα: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."
Μειονεκτήματα: "Excellent flight"
Μειονεκτήματα: "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
Μειονεκτήματα: "Chicago to Venice flight was amazing. We were in premium economy, although the seats were larger it was hard to sleep in them, we all felt it needed some back support in order to sleep better. Crew was fantastic, would fly AA again internationally"
Πλεονεκτήματα: "Arrived safely"
Μειονεκτήματα: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
Μειονεκτήματα: "They canceled my flight!!!!!"
Πλεονεκτήματα: "Great seats w no annoying entertainment console."
Μειονεκτήματα: "No complaints."
Πλεονεκτήματα: "Flight attendants were helpful"
Μειονεκτήματα: "I missed my flight because of crew shortage."
Πλεονεκτήματα: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Μειονεκτήματα: "Extreme noise from the plane at certain times (mostly takeoff which can't be helped, I guess) Sitting in the first row of first class you get the light from the flight attendant kitchen area right in your face (Seat 1A-3A specifically)"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Took off 40 minutes late, rude attendants, very hot on plane, no apologies from staff for being late. Worst flight in a long time."
Μειονεκτήματα: "Cabin was like an icebox. People were wrapping up in sweaters and jackets. Many raised hands observed attempting to close the overhead vents. Multiple complaints to flight crew yielded a minor improvement but it was still on comfortably cool."
Μειονεκτήματα: "After boarding the plane, it lost power. We sat at the gate with no air conditioning for almost an hour. While they tried to jump start the plane. After deboarding due to the heat (Dallas temps around 105 F), instead of telling us the next available plane to put us on was going to be 5 hours later, they delayed the flight 15-30 minutes at a time. This was a flight from Dallas to Austin and I could have rented a car and driven in a shorter amount of time."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "Flight was pleasant and all the crew members were courteous."
Μειονεκτήματα: "It doesn't have anything to do with AA, but TSA processing at Orlando International is very slow."
Πλεονεκτήματα: "The onboard crew was very friendly and attentive. American’s service has been vastly improved on international flights over the past couple years. It’s always nice to have a good selection of on board entertainment to keep you busy for 10 hours."
Μειονεκτήματα: "The boarding process was disorganized and I was told I wouldn’t be able to carry on my luggage even though I had flown 2 other American flights that week and had no problem. I measured my bag before starting my trip and it fit in the bin. After demanding an explanation from the gate agent. She let me board with it. The seats on every airline get smaller and smaller. have less leg room and are hard. I’m a 5’10 woman and was incredibly uncomfortable after a few hours."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "It wasn't Cathy Pacific operation."
Πλεονεκτήματα: "On time, efficient, new plane. No troubles."
Πλεονεκτήματα: "Efficient and nothing annoying."
Πλεονεκτήματα: "American Airlines was the code share partner for the first half of our scheduled flight from Chicago to London then BA was supposed to take us from London to Rome. Only it didn't happen. Ultimately, after my bride's name snafu between tickets and reservations BA left us standing at the ticket counter with no way to get to Rome. AA stepped in and put us on the next day's non-stop to Rome which was great but we lost a full day off our honeymoon."
Μειονεκτήματα: "Everything else. BA left us twisting in the breeze. Webjet was more interested in explaining all the things I had done wrong rather than helping us. My advice to you, dear reader, is NEVER book a code share flight and ALWAYS book the reservation and buy the ticket from the carrier you expect to fly. This was a horrible experience and I won't make this mistake again."
Πλεονεκτήματα: "Nice crew, quick boarding"
Μειονεκτήματα: "quite a bumpy ride, passenger's drink next to me went everywhere as a result; No entertainment"
Πλεονεκτήματα: "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"
Πλεονεκτήματα: "Most things."
Μειονεκτήματα: "Delayed flight!"
Πλεονεκτήματα: "Staff was friendly"
Πλεονεκτήματα: "We didn't crash."
Μειονεκτήματα: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Πλεονεκτήματα: "Great movie selection and beautiful plane!"
Πλεονεκτήματα: "Good customer service, friendly stewards and stewardess."
Μειονεκτήματα: "No negative actions. All positive."
Μειονεκτήματα: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Μειονεκτήματα: "Multiple delays, ended up having to change flights, then 2nd flight was also delayed. The only silver lining was the customer service representative, I think named Sofie(?) was astoundingly wonderful and helpful."
Πλεονεκτήματα: "Flight was on time. Smooth flight."
Μειονεκτήματα: "In flight entertainment was below expectations"
Πλεονεκτήματα: "There was a crew member Dario, from Lima to Buenos Aires that was super nice."
Μειονεκτήματα: "The ticket was printed as Avianca trans to American Airlines. That was wrong. The ticket was for Avianca and I went to American and I lost a lot of time. Then the line was long and took me for ever to check in"
Πλεονεκτήματα: "They have a huge selection of movies"
Μειονεκτήματα: "They do not have gluten free options"
Πλεονεκτήματα: "The flight was quick and everyone was nice."
Μειονεκτήματα: "No entertainment but it was only and hour flight."
Πλεονεκτήματα: "Movies and on time departure and arrival"
Μειονεκτήματα: "Crazy uncontrolled child in row across from us."
Μειονεκτήματα: "temperature was too hot and stuffy."
Πλεονεκτήματα: "Safe flight. Two seats instead of three on the outer aisles. Although the flight was an hour and a half delayed, we landed at the original time. Not sure how that works."
Μειονεκτήματα: "Very old plane. No individual entertainment for an 8 hour flight. The old fashion tv were in the middle of the plane. The flight attendant were almost non existent. One toilet did not work. I was very disappointed"
Πλεονεκτήματα: "The flight was cancelled. There was not pilot"
Μειονεκτήματα: "Flight attendant rude. No smile, only saw them once"
Πλεονεκτήματα: "Great crew of airplane staff"
Πλεονεκτήματα: "Crew was very nice ."
Μειονεκτήματα: "We were in the very last row so they ran out of food options."
Πλεονεκτήματα: "Great service, good window seat, smooth flight"
Μειονεκτήματα: "No music/radio at my seat"
Πλεονεκτήματα: "Once we got around to actually boarding and being on the plane, I was pleasantly surprised at how nice the plane and company were. Every experience up to that point had led me to believe we were on the budget airline with the delays and the way everything was handled (getting us into the bus to go to the plane, waiting 15 minutes, getting us off to wait in lobby 40 minutes, boarding again)."
Μειονεκτήματα: "Lots of delay with little explanation. All in all, it was nearly 3 hours later by the time we took off for an otherwise very short flight."
Πλεονεκτήματα: "Business class is very good"
Μειονεκτήματα: "The people were rude, the food was mediocre."