Πλεονεκτήματα: "Brand new A321 Neo"
Μειονεκτήματα: "Couldn't find a way to recline seat"
Πλεονεκτήματα: "The crew was excellent! Great service."
Μειονεκτήματα: "More options in movies of other languages."
Μειονεκτήματα: "Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed."
Πλεονεκτήματα: "Crew was OK ,seat tight"
Μειονεκτήματα: "More cushion and a little wider seat !"
Πλεονεκτήματα: "Crew was amazing"
Μειονεκτήματα: "Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!"
Μειονεκτήματα: "You charge for water now? And again zero help for passengers with tight connections bc of BA being late"
Μειονεκτήματα: "More open counters for the plethora of people trying to check in. Started the trip off with frustration"
Πλεονεκτήματα: "Crew and flight were fine"
Μειονεκτήματα: "Due to the way Kayak / kiwi.com booked my flights, even though both legs were on the same airline they were booked as two separate flights causing me to wait in line for two hours to get my bag and check back in in Heathrow airport."
Πλεονεκτήματα: "Friendly crew"
Πλεονεκτήματα: "Crew was mostly attentive and helpful."
Μειονεκτήματα: "Had the boarding queues setup and when they got to group 5 they flipped the sign and those of us in front had to go in the back. Once we were in the main queue they opened the 5-9 queue for some privileged traveler and then left it open allowing the back of the queue to become the front."
Πλεονεκτήματα: "The departures and arrivals were on time."
Πλεονεκτήματα: "Flight attendants were very efficient and kind. They tried to Provide every need. They dressed very professionally and for always accommodating. Possibly best airline crew ever."
Μειονεκτήματα: "Provide every need. They dressed very professionally and were always accommodating. Possibly best airline crew ever."
Πλεονεκτήματα: "Service and welcome was great."
Μειονεκτήματα: "Entertainment system was old and screen was not working the first 2 hours."
Πλεονεκτήματα: "Price was reasonable"
Μειονεκτήματα: "They lost my luggage due to transfer"
Μειονεκτήματα: "Poor service and communication"
Μειονεκτήματα: "Everything was sub par with BA. We upgraded to world traveler plus and the seats were old, there was trash from the previous flight and the tv screens were from 1995. The movies are only on loop so when you take off and are finally allowed to turn on the tv, the movies are 25 minutes in. All around a waste of money. Will never fly BA AGAIN!!"
Πλεονεκτήματα: "Funny safety video. Good beer and wine. Lots of movie choices. Never a line to the toilets."
Μειονεκτήματα: "Cramped seating area, but I did have an extra seat next to me."
Μειονεκτήματα: "There was preferential treatment for British passengers - they were taken care of first and with a friendly tone."
Πλεονεκτήματα: "The trip was short flight and on time"
Μειονεκτήματα: "Luggage did not make it to Paris pit on next flight which in turn was also delayed."
Πλεονεκτήματα: "My original flight to Bologna was cancelled and was rebooked on a flight after 12 hours! The only good was that the rebooked flight took off on time"
Μειονεκτήματα: "Flight was chaotic! No room for hand luggage. When they sell hand luggage only tickets then why not provide the space!! Banged up old aircrafts. The food selection from their “M&S” menu was limited, had nothing veg on board"
Πλεονεκτήματα: "was a very unremarkable flight,"
Πλεονεκτήματα: "Safety, fast arrival, interactive pilot"
Μειονεκτήματα: "No snacks no entertainment"
Μειονεκτήματα: "overhead storage was inadequate. People were allowed to carry on bags to large to fit the overhead bins correctly."
Μειονεκτήματα: "definitely a significant downgrade from my first flight from dallas to london. this flight from london to bangalore was outdated, with old entertainment systems, no usb connection, no snacks available. also we were shuttled from the boarding area on a crowded bus to the plan and had to climb several stairs with our heavy handbaggage up to enter the plane. crew was ok, nothing special. i've traveled british airways quite a few times from the USA via London to India and always notice the downgrade on the flight to India."
Πλεονεκτήματα: "The crew & procedures were excellent. Perfect timing. I had a book to read & I meditated during the flight, so I didn't need the available entertainment--thus the N/A rating in that category. Perfect timing."
Μειονεκτήματα: "Seats could be more comfortable."
Πλεονεκτήματα: "The crew was great! Very friendly and helpful."
Μειονεκτήματα: "I needed water to take my medication and they only offered water for purchase. No other complimentary beverages were offered for the 2 hour 10 minute flight. I then tried to purchase water and the machine rejected 3 times. My card worked perfectly on all flights and during my entire trip in Portugal. After assuring me if was probably their machine not my card, I was still not offered water."
Πλεονεκτήματα: "The crew was very sweet. The flight was super short so it was comfortable enough for the short flight."
Μειονεκτήματα: "The flight was delayed by an hour and a half. I had a 40 min delay with Alaska airlines 2 weeks ago and the min I arrived at my destination I had a text apologising for the delay. Along with a link to $100 credit with the airline. This is what real customer service is about. Not just empty apologies."
Μειονεκτήματα: "Delays both for takeoff & landing resulting in my missing connection. Appallingly slow service - I was sitting in the rear and we were over southwest London in a holding pattern before we got any service- 2 and a half hours into the flight. BA needs to place more attendants or give the crew some instruction in efficiency...."
Πλεονεκτήματα: "No refreshments were offered."
Μειονεκτήματα: "Awesome staff! Great food and tea!"
Πλεονεκτήματα: "British Airways lounges at Newark and London were good places to relax and have decent food and drinks selections."
Μειονεκτήματα: "British Airways in-air entertainment and food options in aconomy leave much to be desired."
Μειονεκτήματα: "Boarding security very bad"
Πλεονεκτήματα: "We did enjoy the movies and the crew was very friendly and helpful."
Μειονεκτήματα: "No breakfast. Crew skipped few rows for drinks. Toilets were broken."
Μειονεκτήματα: "Good friendly cabin crew"
Πλεονεκτήματα: "Food) wine, entertainment, spacious, comfy seats (coach). Despite being in tbe middle seat I slept well."
Μειονεκτήματα: "Flight attendants are obsessive about rules- they will wake you to put on your seatbelt or bring up your seat 40+ minutes before landing. But very polite."
Μειονεκτήματα: "My Entertainment device was broken"
Πλεονεκτήματα: "The lounge services and staff at the airport."
Μειονεκτήματα: "seats and surfaces not so clean in club world."
Πλεονεκτήματα: "Even though unavoidable security delays made my husband and me last on the plane, we were able to board, and made all our connections. THanks!"
Μειονεκτήματα: "Flight was cancelled and took forever to get me on a new flight. On thw way back British airways messed up my return flight completly inconviencing us and created a very stressful situation. Lost over $400 becuase of delayed flight and I will be contacting BA in terms of compensation for not only my lost money but time."
Μειονεκτήματα: "Seat backs are too thin. You feel every time the person behind you goes into the pocket."
Μειονεκτήματα: "old small plane the flight attendants were not service minded"
Μειονεκτήματα: "British Airways pilots are horrible. Every time I fly with them it feels like I'm a part of a spoof reality show where they let special needs kids land the plane. Secondly, I exchanged my round trip ticket because their flight time changed and some genius cancelled my return trip and it took me 1.5 hours to figure it out. That also caused me to walk around BWI twice from American Airlines to British Airways. Lastly, NO PRECHECK!? Dumb. Flight attendants were great...everyone else is bad."
Πλεονεκτήματα: "Not a dang thing."
Πλεονεκτήματα: "Professionalism of staff"
Μειονεκτήματα: "Boarding system"
Πλεονεκτήματα: "Courteousness , pleasant staff and good food on board. Overall my flight was good. Nothing to complain about."
Μειονεκτήματα: "Could not get on flight. Had to wait hours for an indirect flight."