Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Airline food could always be better. It wasn’t bad though."
Πλεονεκτήματα: "The crew was great! The seats are never comfortable on economy flights."
Πλεονεκτήματα: "Crew was helpful and ver polite and efficient"
Μειονεκτήματα: "At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss."
Πλεονεκτήματα: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Μειονεκτήματα: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Μειονεκτήματα: "Flight from Berlin to Frankfurt was late, but I made my connecting flight to Amsterdam."
Πλεονεκτήματα: "Great crew! Excellent customer service with a smile!"
Μειονεκτήματα: "Not sure how, but the food could be a bit better."
Πλεονεκτήματα: "Crew was great"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Even though it was economy class, I was able to sleep because it was very comfortable."
Μειονεκτήματα: "Not sure, I slept the whole flight."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew was amazing"
Μειονεκτήματα: "No proper wheel chair assistant and made passenger miss the flight. Airlines have to take extra steps to make wheel chair passengers to reach the gate safely and on time."
Μειονεκτήματα: "He option to split groups of travellers."
Πλεονεκτήματα: "Seat had spacious leg room entertainment was very good"
Πλεονεκτήματα: "There was a mechanical problem with my flight from Berlin, so I missed my connection to Atlanta. The agent booked me another flight on another airline flying out of a different city. If you travel enough eventually things happen. The airline was responsive in fixing the problem."
Μειονεκτήματα: "The airline agent offered me a 10€ voucher to any where in the airport. While I was greatful, my time is worth more than 0.6€ an hour. An upgrade to Economy plus would have been better. There were 2 seats available."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Flight directly to Tampa"
Μειονεκτήματα: "I did not like the passenger reclining their seat all the way back. this left me with no room to relax on a 10 hr flight"
Πλεονεκτήματα: "Price"
Μειονεκτήματα: "Flight attendants were not responding to calls. Didn’t get coke cola, they ran out! Incredible to run out of soft drink. Thank God one of the gentlemen was able to “borrow” from business class . I always fly Lufthansa but after this I may have to re-evaluate. The check in kiosk line in Hamburg was Long!!!!"
Πλεονεκτήματα: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Πλεονεκτήματα: "Crew. Meal good too."
Μειονεκτήματα: "Bus rides to aircraft at Frankfurt"
Πλεονεκτήματα: "Water and juice served all the time"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Horrible experience. Stranded for 3 hours inside stationary flight, 4 hours in a long queue. Very very poorly managed. I slept on a chair in the cold weather. Atleast make arrangements for bad situations, apparently I was booked on another flight but they made me stand in a 4 hour long queue to find that out. Kiosk outside showed I was put in no flight. One of my worst experiences and rest assured if I’m given a chance I will never choose Lufthansa again."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Crew !!!"
Μειονεκτήματα: "Very long distance to gate Z 69 with no time to cost my knee pain !!!"
Μειονεκτήματα: "More variety in entertainment would be good;"
Πλεονεκτήματα: "This was my first time to fly Lufthansa, and I was very impressed! Great service, staff, meals, experience."
Μειονεκτήματα: "I prefer boarding at the terminal; we had to take a shuttle to the plane a ways out in the lot, but it wasn't a big deal."
Μειονεκτήματα: "Too crowded seats were very close"
Πλεονεκτήματα: "Seat comfort, easy of boarding."
Μειονεκτήματα: "nothing."
Πλεονεκτήματα: "Not a good experience overall."
Μειονεκτήματα: "Our luggage did not arrive in Naples with us. We heard nothing from Lufthansa despite making numerous attempts to email and call the airline. Our hotel tried to call as well to see if someone could at least tell us if and when our luggage might arrive.We had to go out and buy clothes and personal items. It was a terrible way to start a holiday."
Πλεονεκτήματα: "Seats, crow attitude, on-time flight"
Μειονεκτήματα: "Food"
Πλεονεκτήματα: "Large leg room"
Μειονεκτήματα: "Flight late missed connection flight for me. TV on arm, too small too close difficult to rewind had to shut down during descent while seatback TVs were still allowed to play"
Πλεονεκτήματα: "Food was great. Good movies. Friendly staff!"
Μειονεκτήματα: "The television screens were very old and discolored."
Πλεονεκτήματα: "Leg room is superior!"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Very friendly personal, good food and drinks."
Πλεονεκτήματα: "Great service !!!!"
Πλεονεκτήματα: "Good staff, comfortable seat"
Μειονεκτήματα: "The transfer from one Lufthansa flight to another"
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Crew kindness and support."
Πλεονεκτήματα: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Μειονεκτήματα: "The security in Frankfort was hard and unbelievable. Don't recommend to do connecting flight throw Frankfort and then continue to midel east."
Πλεονεκτήματα: "Everything about this flight was amazing. The food was fantastic, the service was better, and my comfort was always at maximum. This company makes all American domestic companies pale in comparison."
Μειονεκτήματα: "All was good. They should keep up the good service"
Μειονεκτήματα: "Going through Chicago airport"
Πλεονεκτήματα: "Loved the business class upgrade"
Μειονεκτήματα: "Lack of food choices even in business class"
Πλεονεκτήματα: "Direct flight, separate spacious toilets, decent food"
Μειονεκτήματα: "It's a good flight overall"
Πλεονεκτήματα: "The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight."
Πλεονεκτήματα: "Yes"
Μειονεκτήματα: "Nothing except the airport"
Μειονεκτήματα: "Flight left late from London."
Μειονεκτήματα: "The boarding process was a mess with a long delay and change of gate. The flight was one hour late and we missed our connection. Because it was on a different airway"
Μειονεκτήματα: "If we would have made the flight, unfortunately the flight from Malaga was delayed and caused us to miss the flight from Madrid to Chicago, I’m now sitting in Boston waiting for a flight to Chicago and will probably miss the last bus to Milwaukee"
Πλεονεκτήματα: "Nothing. The fact that I booked my ticket via British Airways, but operated by Iberia made my situation very confusing. Iberia didn't offer me a connection flight from MAD to VLC when there was a 6 hours delay from JFK to MAD."
Μειονεκτήματα: "Partner airline should have a better process to help customers when the help is needed the most! There was neither ownership nor responsibility held accountable by Iberia to help me find a connection flight between MAD to VLC. I had to pay for a Renfe ticket on my own to get to VLC - Nightmare!"
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "NA"
Πλεονεκτήματα: "Crew was mostly attentive and helpful."
Μειονεκτήματα: "Had the boarding queues setup and when they got to group 5 they flipped the sign and those of us in front had to go in the back. Once we were in the main queue they opened the 5-9 queue for some privileged traveler and then left it open allowing the back of the queue to become the front."
Πλεονεκτήματα: "American Airlines is kicking your guy's butts when it comes to comfort."
Μειονεκτήματα: "Tiny seat for international flights is nearly inhuman! I became an overnight contortionist sensation whether I liked it or not."
Πλεονεκτήματα: "Direct flight London to Denver. Check in and boarding very easy, friendly and efficient."
Μειονεκτήματα: "Seats very close together, entertainment poor (and not working for first hour of flight)"
Πλεονεκτήματα: "The staff was friendly and seemed preppared to do their job well."
Μειονεκτήματα: "The seats were very tight, even smaller than other flighs that I have been on."
Μειονεκτήματα: "I wish we would have been offered something to drink that was complimentary."
Πλεονεκτήματα: "Crew is incredibly kind."
Πλεονεκτήματα: "The size of the plane"
Μειονεκτήματα: "Leg space."
Πλεονεκτήματα: "Meal was delicious"
Μειονεκτήματα: "Flight delayed by rain - normal. Very little communication. Old plane with antiquated technology. Flight was extremely warm."
Μειονεκτήματα: "Paid for business class felt like economy class. No entertainment. Unbelievable! I am NOT looking forward to the return flight home, and will never fly British Aiirlines again."
Μειονεκτήματα: "Luggage lost!!"
Πλεονεκτήματα: "Crew were great."
Μειονεκτήματα: "Food left a little to be desired."
Μειονεκτήματα: "Seats are too cramped and not able to fit a person 6feet tall, back pain for a week afterwards Food services were slow small and some of the crew rather crabby. Plane was old and screens not working for entertainment that was also not very interesting."
Πλεονεκτήματα: "Good leg room"
Μειονεκτήματα: "Movie system frequently had to be rebooted."
Πλεονεκτήματα: "Checking in efficient, lounge comfortable"
Μειονεκτήματα: "Average service. Crew not very interested."
Μειονεκτήματα: "Flight was delayed by an hour."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Very irresponsible staff and customer service. The flight got delayed due to technical reasons and the havoc after that is beyond explanation. Wish there was zero stars to rate"
Πλεονεκτήματα: "generally clean, good crew"
Μειονεκτήματα: "Flight was cancelled. I found out as I was entering Nairobi Airport. The British Airways staff at JKIA were clueless regarding what to do with 200 passengers. It was chaotic, with no one appearing to know what options were available. It was a long night, and if my wife had not re-booked me on another flight out, I might still be there. Terrible customer service."
Πλεονεκτήματα: "Your staff were truly excellent, helpful and engaging."
Μειονεκτήματα: "My TV worked only intermittently and I therefore could not relax and enjoy the entertainment..."
Πλεονεκτήματα: "Entertainment and space."
Μειονεκτήματα: "Seat cushioning, and food quality."
Πλεονεκτήματα: "The flight was very good; however, two hours is barely enough time to make the transfer from Terminal 3 to Terminal 5 znd pass through security. The short transfer time creates unnecessary stress."
Μειονεκτήματα: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Πλεονεκτήματα: "No frills 2 hour flight. Comfortable and I slept the entire way."
Μειονεκτήματα: "Boarding could have been a bit more seamless. Was very disorganized."
Μειονεκτήματα: "It would be nice if someone cared about something. It didn't seem like anyone liked their job or cared about the passengers. All seemed like corporate greed. I have flown over 40,000 miles this year. This was the most unsatisfactory flight. Come on guys, create a good environment for a win win situation. Happy passengers make more money for the corporation in the end."
Μειονεκτήματα: "Movie quality was not great"
Πλεονεκτήματα: "I thought the flight over was very good but we missed our return flight because we were not informed of gates closing a hour before take off and had to pay for another return ticket. I thought the airline should have given us a little break on the cost."
Μειονεκτήματα: "I needed water to take my medication and they only offered water for purchase. No other complimentary beverages were offered for the 2 hour 10 minute flight. I then tried to purchase water and the machine rejected 3 times. My card worked perfectly on all flights and during my entire trip in Portugal. After assuring me if was probably their machine not my card, I was still not offered water."
Πλεονεκτήματα: "On time and the crew are nice"
Μειονεκτήματα: "Boarding needs more organization and food need To improve and some entertainment"
Πλεονεκτήματα: "great team. good snacks. great room."
Πλεονεκτήματα: "The crew was very friendly"
Μειονεκτήματα: "N/A"
Μειονεκτήματα: "I ended up calling American Airlines and they changed my flight completely. I will never be using Kayak again as you made a stressful situation even more stressful. You don't care about your customers at all. If you did you would have a customer service here in America"
Πλεονεκτήματα: "Great flight, nice and short. Great crew, very helpful"
Μειονεκτήματα: "No entertainment on the flight and the seats were much smaller that I expected."
Μειονεκτήματα: "We were not offered water or snacks unless we wanted to purchase, while the "first class" was given free meals and drinks. I was seated next to the curtain and they continually pushed it in to me as they serviced the plane."
Πλεονεκτήματα: "Flight was on time and pretty smooth"
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "no beverages or snacks offered or movies"
Πλεονεκτήματα: "I could not have been happier with my flight to London."
Μειονεκτήματα: "The flight back could not have had worse service. I paid for an upgrade and got none of the treatment I expected from the flight there."
Πλεονεκτήματα: "Flight crew was friendly and hard working."
Μειονεκτήματα: "Got at the airport plenty of time prior, waited well over an hour in line to get a boarding pass, while the one ticket taker had no sense of urgency. Could have easily missed the flight."
Μειονεκτήματα: "It was difficult to get our seat assignments."
Μειονεκτήματα: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Πλεονεκτήματα: "This was maybe a regional carrier, the flight was a bit more mundane compared to the wide-body crossing the Atlantic, however, there was nothing to really complain about. Boarding was a bit of a madhouse, but in the end not too eventful."
Πλεονεκτήματα: "On-time with excellent entertainment system."
Μειονεκτήματα: "No wi-fi."
Μειονεκτήματα: "Bags took forever to arrive. After a long flight and jet lag the last thing you need is to stand around waiting for your bags. This seems to be a problem with this particular airport (ABIA)"
Πλεονεκτήματα: "The Consistency!"
Μειονεκτήματα: "Location of the gates in Charlotte are always so far away from one another!"
Μειονεκτήματα: "More leg room"
Πλεονεκτήματα: "A very pleasant experience, nice crew."
Πλεονεκτήματα: "On time, good boarding process."
Πλεονεκτήματα: "Seats seem to get smaller but overall a good experience"
Μειονεκτήματα: "Seat room"
Πλεονεκτήματα: "Friendly crew, good food and entertainment."
Μειονεκτήματα: "Seat comfort and space aboard."
Πλεονεκτήματα: "My flight attendant always smiled and was very hospitable."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Everything was justOK"
Μειονεκτήματα: "Seats are very confining."
Πλεονεκτήματα: "Nice crew and comfortable seats. It was a fairly smooth ride."
Πλεονεκτήματα: "very late"
Μειονεκτήματα: "very late"
Μειονεκτήματα: "Another American Airlines delay"
Πλεονεκτήματα: "Comfortable seats"
Μειονεκτήματα: "Landing"
Μειονεκτήματα: "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
Πλεονεκτήματα: "I hated the whole experience"
Μειονεκτήματα: "I’ve never flown American Airlines and the flight was on time."
Πλεονεκτήματα: "Fast Flights were a major plus!"
Μειονεκτήματα: "Crew could’ve been more enthusiastic"
Μειονεκτήματα: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Πλεονεκτήματα: "Helpful attendants. Surprisingly roomy seats."
Μειονεκτήματα: "Nothing. Short flight."
Πλεονεκτήματα: "The crew that was on board was pleasant. I always like flying American."
Μειονεκτήματα: "There was no flight attendants so the flight was delayed for an hour."
Πλεονεκτήματα: "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
Μειονεκτήματα: "Be on time. Plus we were in first class and it would be nice if the center counsel was smaller giving the passenger more seat room."
Μειονεκτήματα: "Flight delayed 2hrs - but no fault of the airline."
Μειονεκτήματα: "It was OK, no big issues or concerns."
Πλεονεκτήματα: "It was quick."
Μειονεκτήματα: "Flying these days is no better than taking a local bus."
Πλεονεκτήματα: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Μειονεκτήματα: "Nothing really"
Πλεονεκτήματα: "The most efficient boarding process I've ever experienced."
Μειονεκτήματα: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Πλεονεκτήματα: "Food was better than expected, entertainment options were good."
Μειονεκτήματα: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Μειονεκτήματα: "Flight was delayed twice, plane was old and dirty in need of maintenance. We had Hard landing and had to unboard onto a people mover. Thankful it was a short flight."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "excellent flight. on time and no issues"
Πλεονεκτήματα: "Entertainment, seating room"
Πλεονεκτήματα: "It was a good flight"
Πλεονεκτήματα: "On-time arrival; competent crew"
Μειονεκτήματα: "Nothing; the flight was OK."
Μειονεκτήματα: "The set I paid for I didn't get that and service was not good at all"
Πλεονεκτήματα: "New equipment. Film choices, crew, complementary beverages"
Πλεονεκτήματα: "Good movies"
Μειονεκτήματα: "not enough food"
Μειονεκτήματα: "Audio jacks were not compatible with most headphones, healthier food choices could be offered"
Μειονεκτήματα: "Seating. Plus our previous flights on American were horrible. Too many delays to note. (Late plane, mechanical issues, boarded anyway, sat on plane 2 hours, sent to a new gate, delayed, boarded, sat on new plane 2hrs waiting for food truck (chips), etc. Trip from hell"
Πλεονεκτήματα: "Finally taking off"
Μειονεκτήματα: "Being stuck on the runway"
Πλεονεκτήματα: "Everything! Leg room"
Μειονεκτήματα: "The touch screen for entertainment was maddening!"
Πλεονεκτήματα: "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "My business class flight"
Μειονεκτήματα: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Πλεονεκτήματα: "That the flight was not full and staff were just great very friendly and helpful."
Μειονεκτήματα: "All good on this flight."
Πλεονεκτήματα: "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
Μειονεκτήματα: "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
Πλεονεκτήματα: "no problems."
Μειονεκτήματα: "The crew was rude and were just sassy."
Πλεονεκτήματα: "On time, clean plane."
Μειονεκτήματα: "Crew announcements are too loud! What is that all about?"
Μειονεκτήματα: "I used to fly with American Airlines a lot more and every time the staff somehow finds a way to be rude and ruin my day so I try to avoid this airline. On this particular flight it was the very rude asian flight attendant that really set the mood. The attitude of the staff really makes or breaks the experience and it seems like American Airlines doesnt care about the quality of thier employees"
Μειονεκτήματα: "In seat entertainment"
Πλεονεκτήματα: "I liked the smoothness of the flight"