Πλεονεκτήματα: "The crew was professional and super friendly."
Μειονεκτήματα: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Μειονεκτήματα: "Selecting seats online"
Πλεονεκτήματα: "Well maintained plane, nice staff and over very comfortable."
Μειονεκτήματα: "The wifi worked only 1 hr of the 3 hrs I bought"
Μειονεκτήματα: "My experience overall is fantastic"
Πλεονεκτήματα: "Crew great but seating not so comfortable"
Μειονεκτήματα: "Better Seats"
Μειονεκτήματα: "Bigger seat, but compared to other experiences it was very good."
Πλεονεκτήματα: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Πλεονεκτήματα: "The crew was amazing. They were all very nice to us."
Πλεονεκτήματα: "Plenty of legroom in economy."
Μειονεκτήματα: "Vegan food option unimaginative. Tomatoes used in every dish!"
Πλεονεκτήματα: "Perhaps the most courteous airline I’ve experienced."
Πλεονεκτήματα: "Never take it"
Πλεονεκτήματα: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Μειονεκτήματα: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Πλεονεκτήματα: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Μειονεκτήματα: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Πλεονεκτήματα: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Μειονεκτήματα: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Μειονεκτήματα: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Πλεονεκτήματα: "Service, Cleanliness and Overall Quality"
Μειονεκτήματα: "Seats could be better"
Πλεονεκτήματα: "The food and staff were great."
Πλεονεκτήματα: "Flight was fine"
Μειονεκτήματα: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Πλεονεκτήματα: "It was alright."
Μειονεκτήματα: "Prepare to wake up with neck pain."
Πλεονεκτήματα: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
Πλεονεκτήματα: "The crew was nice."
Πλεονεκτήματα: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Πλεονεκτήματα: "Staff are super kind."
Πλεονεκτήματα: "Food was good also"
Πλεονεκτήματα: "free movies"
Μειονεκτήματα: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Πλεονεκτήματα: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Μειονεκτήματα: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Πλεονεκτήματα: "Customer service and food!"
Πλεονεκτήματα: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Μειονεκτήματα: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Πλεονεκτήματα: "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
Πλεονεκτήματα: "The staff are friendly and helpful. The seat is very comfy"
Πλεονεκτήματα: "I like the food, service, and punctuality."
Μειονεκτήματα: "Nothing I do not like"
Πλεονεκτήματα: "Great customer service and very kind staff!"
Πλεονεκτήματα: "Very awesome and polite crew. Exact reason why I chose ANA"
Πλεονεκτήματα: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Πλεονεκτήματα: "Very pleasant. I upgraded to economy plus so that was a bonus."
Πλεονεκτήματα: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Μειονεκτήματα: "The seats seem small and are ok in comfort."
Πλεονεκτήματα: "Messed everything up!!!"
Μειονεκτήματα: "Messed everything up!!!"
Πλεονεκτήματα: "the food, service, and efficiency"
Μειονεκτήματα: "The really long layovers"
Πλεονεκτήματα: "Ana is the best"
Πλεονεκτήματα: "Excellent in every way"
Πλεονεκτήματα: "Most all."
Μειονεκτήματα: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Μειονεκτήματα: "It was very warm on the plane."
Πλεονεκτήματα: "crew was awesome! Service was outstanding"
Μειονεκτήματα: "a little warm on the plane. food was ordinary"
Πλεονεκτήματα: "Best service ever provided by an airline"
Πλεονεκτήματα: "Good air crew. Good manners and attention to detail. Excellent members at check-in."
Πλεονεκτήματα: "Good service."
Μειονεκτήματα: "Flight was congested."
Μειονεκτήματα: "i asked a crew for a drink.. and they refused."
Πλεονεκτήματα: "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
Πλεονεκτήματα: "Excellent crew and great food."
Μειονεκτήματα: "Be more professional"
Μειονεκτήματα: "Music was not the best!"
Μειονεκτήματα: "Better vegetarian food"
Μειονεκτήματα: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"
Μειονεκτήματα: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Μειονεκτήματα: "Qatar Airways are the best"
Πλεονεκτήματα: "Crew was amazing and aircraft was clean and seats comfortable!"
Μειονεκτήματα: "I would like to have more air fresheners during the flight as there are some people who eat special food and it smells so bad in aircraft"
Πλεονεκτήματα: "No leg space"
Πλεονεκτήματα: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."
Πλεονεκτήματα: "amazing except for the entertainment system"
Μειονεκτήματα: "Better entertainment system , 6 hours flight is tough without it"
Πλεονεκτήματα: "Excellent food, service and comfortable seats."
Πλεονεκτήματα: "seat was great"
Μειονεκτήματα: "flight attendant should be nicer"
Πλεονεκτήματα: "The airline was helpful even though the flight was delayed"
Μειονεκτήματα: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Πλεονεκτήματα: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."
Πλεονεκτήματα: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Μειονεκτήματα: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Πλεονεκτήματα: "The crew were very friendly"
Μειονεκτήματα: "I was made to gate check my hand luggage."
Πλεονεκτήματα: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Μειονεκτήματα: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."
Πλεονεκτήματα: "On screen entertainment"
Μειονεκτήματα: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Πλεονεκτήματα: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Μειονεκτήματα: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Πλεονεκτήματα: "Spacious for economy, pleasant flight attendants"
Πλεονεκτήματα: "Best host staff"
Μειονεκτήματα: "No internet"
Πλεονεκτήματα: "Every thing is good in Qatar airways"
Μειονεκτήματα: "Seat not very good"
Πλεονεκτήματα: "Comfy, good food, good service"
Μειονεκτήματα: "No internet. Limited movie options."
Πλεονεκτήματα: "Heavenly for an airplane ride!"
Πλεονεκτήματα: "The crew service"
Μειονεκτήματα: "The cost of internet access"
Πλεονεκτήματα: "The crew service"
Μειονεκτήματα: "The cost of internet access"
Πλεονεκτήματα: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Πλεονεκτήματα: "I like everything about the flight"
Μειονεκτήματα: "Flight was very long"
Πλεονεκτήματα: "Service was on point. The crew was very helpful."
Μειονεκτήματα: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Πλεονεκτήματα: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Μειονεκτήματα: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Πλεονεκτήματα: "On time departures Good entertainment options Could charge my electronics"
Μειονεκτήματα: "Food was ok Boarding was somewhat disorganized"
Πλεονεκτήματα: "Great service and food"
Πλεονεκτήματα: "Wonderful staff, service, food and comfort."
Πλεονεκτήματα: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Μειονεκτήματα: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Μειονεκτήματα: "The seat didn't have any inflight entertainment"
Πλεονεκτήματα: "Lots of space as the flight quite quiet. Very friendly staff."
Πλεονεκτήματα: "Very comfortable seats with lots of space and pillows blankets and other ammenities. It was a 13 hour flight and the staff came by many timea with drinks and snacks"
Μειονεκτήματα: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Μειονεκτήματα: "The crew has no control over passengers. Specifically, it is the cabin supervisors responsibility to maintain order on the flight. Everyone before boarding, during boarding and during the flight kept sitting in incorrect seats, no boarding passes checked. Felt like a zoo on the airline. Very disappointed."
Πλεονεκτήματα: "Nice crew."
Μειονεκτήματα: "One economy cabin as packed with people and the other economy cabin had only 1 person per row. Spread people out more so that they aren't really uncomfortable for a 12 hour flight."
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "Food and price of ticket"
Μειονεκτήματα: "Not allowing water on the flight made it extremely long and unbearable."