Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing"
Μειονεκτήματα: "The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly."
Πλεονεκτήματα: "Crew was amazing and seats were comfortable."
Μειονεκτήματα: "I paid $100 extra for extra leg room. I was put right next to the bathrooms. All night long people were standing in line to use the bathroom. My extra leg room was taken by people standing in the space and actually stepping on my foot. Not worth the extra $100."
Μειονεκτήματα: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Πλεονεκτήματα: "Service was good. Flight attendants were friendly"
Μειονεκτήματα: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Crew was excellent"
Μειονεκτήματα: "Uncomfortable tight seating in economy"
Μειονεκτήματα: "Space was limited"
Πλεονεκτήματα: "Spacious seat, easy charging."
Πλεονεκτήματα: "Nice touches like pillow and blanket, lots of movies and hot meals."
Μειονεκτήματα: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Μειονεκτήματα: "He option to split groups of travellers."
Μειονεκτήματα: "Be on time"
Πλεονεκτήματα: "Great crew"
Πλεονεκτήματα: "Food excellent. Cabin crew friendly and professional. Also very attentive."
Μειονεκτήματα: "Cabin got warm at the end of flight. And because I am usually cold, I can only imagine how warm others felt"
Πλεονεκτήματα: "Fast check in and politeness"
Μειονεκτήματα: "Not comfortable seats"
Πλεονεκτήματα: "Everything was great. The crew was outstanding!"
Πλεονεκτήματα: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "They put me on another flight"
Μειονεκτήματα: "Flight so delayed that you had to follow them and insist before they rebook you. It was not an automatic process. I was frustrated because I couldn't make it to Frankfurt!"
Πλεονεκτήματα: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Μειονεκτήματα: "All good."
Πλεονεκτήματα: "Crew nice. Plenty of food"
Μειονεκτήματα: "Boarding was very chaotic. Very long lines and not managed well"
Πλεονεκτήματα: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Μειονεκτήματα: "Boarding free for all, therefore confusing and slow"
Μειονεκτήματα: "the flight info was off"
Μειονεκτήματα: "Again miserable muslim meal with only vegetables! Not enough room in the cabin for the personal bags that I had to put it under my feet for the whole trip ( +10 hrs ) having my legs stuck between the seat and the bags ."
Πλεονεκτήματα: "food was excellent"
Μειονεκτήματα: "no 'breakfast' specifically, other snack items were available"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Crew helped us with connections"
Μειονεκτήματα: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."
Μειονεκτήματα: "New plane. Very little legroom. New seat back pouches hold next to nothing."
Πλεονεκτήματα: "The boarding process was orderly, the seats comfortable, plenty of luggage space, excellent food -- one of the best economy class flights I've taken."
Πλεονεκτήματα: "Easy flight and on time"
Πλεονεκτήματα: "Everyone at Lufthansa are very friendly so thank you everyone we love you"
Μειονεκτήματα: "Crew very rude unlikely Lufthansa"
Πλεονεκτήματα: "First time flying Lufthansa and I had a comfortable and enjoyable experience. The food was quite good and the selection and quality of entertainment was excellent. Best of all, there was plenty of legroom for a long international flight!"
Πλεονεκτήματα: "Smooth flight. No delay, no unpleasant surprise."
Πλεονεκτήματα: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Everything on time"
Πλεονεκτήματα: "Timely and clean"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "Everything is very good!"
Μειονεκτήματα: "Not enough leg ro in economy section."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Great aircraft! Clean, new, well maintained. No luggage problems. Cabin service was not very atttentive, which we attribute to almost full flight, with many young , noisy children."
Πλεονεκτήματα: "Good entertainment options and nice choice of movies and TV. Complimentary drinks are good and service is frequent."
Μειονεκτήματα: "Difficulty with Lufthansa's website made it so that I could only complete check in for one person in our party. When we arrived at the airport and they printed boarding passes, the Lufthansa agent re-assigned seats without asking or telling me and gave us all middle seats. Very poor form. Food was either average or bad, depending on what was served. Boarding is unorganized, with people lining up over an hour prior to boarding and almost completely ignoring their boarding groups."
Μειονεκτήματα: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Πλεονεκτήματα: "Quick boarding"
Πλεονεκτήματα: "They had a movie screen with movies available. Even though the trip was short, it was nice to have that option."
Μειονεκτήματα: "Flight was delayed 75 mins. We were at Newark longer than we were on the flight."
Μειονεκτήματα: "I didn't like the food at all, and couldn't complete it."
Μειονεκτήματα: "The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket"
Πλεονεκτήματα: "Overall it was a pleasant flight, satisfied"
Μειονεκτήματα: "Foods really mediocre at best. They serve food in heated plastic packaging!"
Μειονεκτήματα: "A comedy of errors from beginning to end! Couldn’t check in because of code share... finally succeeded After 2 hours of frustration Then in SFO my reserved & paid seats were given away, then I was taken off the next flight so I wasdenied boarding!"
Πλεονεκτήματα: "The flight got delayed. Alternative flight was given but quiet a commute and pretty much the entire day of vacation is lost. Airlines did not take care of any compensation."
Πλεονεκτήματα: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Μειονεκτήματα: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Μειονεκτήματα: "Again, very rude staff, not helpful at all."
Πλεονεκτήματα: "Everything is good"
Μειονεκτήματα: "Almost no"
Μειονεκτήματα: "When there is a delay, even when weather related, show some empathy and feed stranded passengers!"
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "No food, no entertainment. Very uncomfortable plane"
Μειονεκτήματα: "third time flying with air Canada rouge to vegas and its the same story every time. They never check and everyone brings in 3,4 carry on so they don't have to pay the 25 dollar fee. Then there's no room and flight is delayed because of that."
Πλεονεκτήματα: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Πλεονεκτήματα: "This time around around the crew was fantastic!"
Μειονεκτήματα: "There used to be meals on longer flights. Now, not even a bag of peanuts."
Πλεονεκτήματα: "Spacious seats"
Μειονεκτήματα: "Rude staff, delays both to and from Toronto on my flight and numerous others."
Πλεονεκτήματα: "Friendly punctual"
Μειονεκτήματα: "Seats are way too close! No leg room!"
Πλεονεκτήματα: "Flight was on time"
Μειονεκτήματα: "Cramped seats"
Πλεονεκτήματα: "Crew was very nice"
Μειονεκτήματα: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Πλεονεκτήματα: "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."
Μειονεκτήματα: "Everything costs extra: picking seats, pillows, blankets, no Economy Plus for Star Alliance elites, any food, etc."
Μειονεκτήματα: "My Original flight was cancelled 3 hours prior to departure. Had to wait long lines at Air Canada customer service. Due to slowness of process, was not able to take other departing flights to other close airports. Had to stay the night at hotel."
Πλεονεκτήματα: "We were eventually given meal vouchers. We also ended up staying an extra night on their coin since we had to miss our connecting flight.We were treated fairly but slowly. We would have had an eight hour transit in Vancouver but with the new flights there was one hour connection. With the replacement flight also late our luggage did not make it and we were not informed until we reached Australia."
Μειονεκτήματα: "There were little babies and young children waiting with their parents to board this flight. Would have liked more consideration for them but the little ones all behaved so well! Updates were slow and then we had to pick up our luggage and wait in an area where there were no seats so we had to sit on the hard floor (or stand) for a long time."
Πλεονεκτήματα: "The crew was friendly, quick, and helpful. The seats were comfortable, we had space for our carry on items, and there was a good selection of entertainment and food/snack options. Takeoff and landing were also very smooth - the pilot did a fantastic job!"
Μειονεκτήματα: "On an international flight (or any flight over 3 or 4 hours) I believe it would be courteous to provide a meal as part of the ticket price. We purchased food on board as it was a five hour flight from Mexico City to Toronto. The food was good with a variety of options, but it seems that Air Canada should update its policy to offer complimentary food service on longer flights."
Πλεονεκτήματα: "The seats were generous. The crew was efficient. The flight was on time going but late returning due to fog which is not the fault of the airline."
Μειονεκτήματα: "Sadly, it took 1.5 hours to check in at the Air Canada counter in St. Maarten. You could not do it online!!! It was a very long time to wait in line. Plus, we didn't have time to make any duty free purchases. Unfortunate."
Μειονεκτήματα: "I was refused boarding after being told I could fly. A horrible experience--rebooking for my wife and I cost us 1,000 dollars."
Πλεονεκτήματα: "I loved the free movies on the chair in front of me and also the map that let you know how far away the plane was from the destination. The flight was on time and the crew were lovely and friendly"
Μειονεκτήματα: "My headphones didn't work well in my armrest. It had some kind of shortage so it kept going in and out."
Πλεονεκτήματα: "The staff were friendly and the airport is nice."
Μειονεκτήματα: "Boarding took a long time, delaying us. Baggage storage was overused on the plane and therefore took even longer."
Μειονεκτήματα: "This Air Canada flight was operated by Lufthansa and was cancelled due to the strike. So, this means that I am still in Germany which is not the worst place in the world to be stuck, especially because my parents live here. So a few day longer are not a problem for me, but if it takes a week, it is not good because I am supposed to be at work and I am using up vacation I had planned to spent with my family."
Πλεονεκτήματα: "People working at the check-in counter in Sydney were friendly"
Μειονεκτήματα: "Delayed departure and while I was rebooked for the possibly missed connections already in Sydney it was a premature decision as I would have made the connection in Vancouver. Food on a long flight is important - lousy meals and worst sandwich ever!"
Πλεονεκτήματα: "Nice plane on short flight. Why can't they use the nice planes on the long haul flights?"
Πλεονεκτήματα: "The bathrooms were clean and the dinner was pretty decent. Lots of movie selections. The crew was nice."
Μειονεκτήματα: "The space was cramped. My flight from Toronto to Seoul was not good. I was seated right next to the bathroom and the way the seat was positioned, it stuck out next to the bathroom door. So, people were constantly walking into my seat and I could feel the air (and smell) from the bathroom every time someone opened and closed the door. It was very uncomfortable."
Πλεονεκτήματα: "The crew was great"
Μειονεκτήματα: "Broken toilet for this flight"
Πλεονεκτήματα: "Easy boarding process and the entertainment selections were good."
Μειονεκτήματα: "The flight crew were not attentive and rude at times. The one guy even rolled his eyes a few times. He would ask what you wanted to eat or drink and before you could answer he was walking past you to the next row. I had to call him back several times just to get a soda or water."
Πλεονεκτήματα: "The crew was especially friendly and helpful."
Πλεονεκτήματα: "Movies on plane"
Μειονεκτήματα: "Food not enough"
Πλεονεκτήματα: "Flights were on time"
Μειονεκτήματα: "Service was good"
Πλεονεκτήματα: "Entertainment was excellent. Water was offered."
Μειονεκτήματα: "Service was desultory at best. Eg. Had to pass by crew on East to bathroom and they barely moved out of the way and continued their chitchat as if I didn't exist."
Πλεονεκτήματα: "Direct flight and good schedule"
Μειονεκτήματα: "The price was higher than Delta direct flight but I chose AC because of my top tier status on AC. That got me a complimentary upgrade but the entertainment system did not work"
Πλεονεκτήματα: "Comfy seats, awesome new movies to watch. Great staff, very helpful"
Μειονεκτήματα: "No free snacks, I mean they came around with drinks but you had to pay for all of the food"
Πλεονεκτήματα: "efficient boarding, attentive crew"
Πλεονεκτήματα: "It was a good flight overall."
Πλεονεκτήματα: "Great service, friendly staff. Good food and wine. On time arrival."
Μειονεκτήματα: "Needed subtitles on movies"
Πλεονεκτήματα: "I like that they let us board the flight because we had some issues getting to the airport."
Μειονεκτήματα: "There wasn't anything I didn't like."
Πλεονεκτήματα: "Seat space, leg room"
Πλεονεκτήματα: "Clearing customs in Canada"
Μειονεκτήματα: "Over priced food"