Μειονεκτήματα: "We arrived around 39 minutes early and the whole process was very smooth"
Πλεονεκτήματα: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Μειονεκτήματα: "No option to watch movies"
Πλεονεκτήματα: "Crew was amazing"
Μειονεκτήματα: "Food could have been better, seat was uncomfortable."
Πλεονεκτήματα: "Good crew, on time flight and departure."
Μειονεκτήματα: "Had to check my bag yet others brought on two bin sized pieces. Had to get seat assignment at the gate and rep was rather abrupt with instructions. Smell of fuel in the cabin. In last row which was uncomfortable"
Πλεονεκτήματα: "Nice crew, easy process"
Μειονεκτήματα: "Everything was fine"
Πλεονεκτήματα: "The crew was great and the seat was good"
Μειονεκτήματα: "Our flight was 3 hours delayed"
Μειονεκτήματα: "Take off on time"
Πλεονεκτήματα: "Crew very friendly and courteous"
Μειονεκτήματα: "Would’ve been nicer to have lunch rather than breakfast"
Μειονεκτήματα: "Food service Leg room"
Πλεονεκτήματα: "Seat was comfortable and I got extra Biscoff Cookies"
Μειονεκτήματα: "Great trip"
Πλεονεκτήματα: "Having internet access on an overseas flight was a new treat for me. Delta appears to be bucking the trend of making flying miserable. I liked the waiting area at JFK with charging stations for every seat."
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Delta always delivers!"
Πλεονεκτήματα: "Everything was amazing"
Πλεονεκτήματα: "Excellent crew!"
Μειονεκτήματα: "Need better snacks."
Μειονεκτήματα: "The only problem with the food was it was all canceled because of rough weather."
Πλεονεκτήματα: "I like flying Delta. Make you feel comfortable and at ease."
Πλεονεκτήματα: "Crew was kind and entertainment great when available"
Μειονεκτήματα: "WiFi in all flights"
Πλεονεκτήματα: "Full flight, nightmare. No comfort at all. Never again."
Μειονεκτήματα: "Comfort on board."
Πλεονεκτήματα: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Μειονεκτήματα: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Πλεονεκτήματα: "Crew was very pleasant"
Μειονεκτήματα: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Πλεονεκτήματα: "Good landing, great service."
Μειονεκτήματα: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."
Πλεονεκτήματα: "Nice employees and service"
Μειονεκτήματα: "Seat room"
Πλεονεκτήματα: "Crews were great."
Μειονεκτήματα: "Flight delays coming and going. Happens a lot with Delta."
Πλεονεκτήματα: "Waited for me"
Μειονεκτήματα: "Damaged my suitcase upon arrival"
Πλεονεκτήματα: "How nice and gentle they were."
Μειονεκτήματα: "Long waiting lines."
Πλεονεκτήματα: "No entertainment and no food other than snacks."
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Πλεονεκτήματα: "On time. Clean."
Μειονεκτήματα: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Μειονεκτήματα: "That's the flight is clean"
Πλεονεκτήματα: "Great flight . Even got here early"
Μειονεκτήματα: "Courtesy, on time and good communication."
Μειονεκτήματα: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
Πλεονεκτήματα: "Someone was sitting in our sit. But put us in three sit so happy . She was so nice lady"
Μειονεκτήματα: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Πλεονεκτήματα: "So many movies to watch. Keep it up!"
Μειονεκτήματα: "The food was too sweet and salty."
Πλεονεκτήματα: "Very comfortable plane, 4 snack choices, friendly crew."
Μειονεκτήματα: "It was all good, except that the charging stations were difficult to figure out since they were out of sight under the seats. I had to have the flight attendant plug in my charger."
Πλεονεκτήματα: "The gate agents in New Bern were amazing at helping me find a seat that was next to an empty seat. I checked with the gate agent early and asked if she could accommodate my request (I'm a big girl, and any extra space on a plane is greatly appreciated!). Overall, I was very happy that they were very willing to help make my flight as enjoyable as possible."
Μειονεκτήματα: "Nothing. Everything was great."
Μειονεκτήματα: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Πλεονεκτήματα: "Everything went smoothly."
Πλεονεκτήματα: "The stewards/stewardess were very helpful. The trip was very pleasant."
Μειονεκτήματα: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Πλεονεκτήματα: "The courtesy of the staff and the seats in the "delta comfort" section."
Μειονεκτήματα: "Too many interruptions. i'm not sure if there is a way but there should be a way to only serve only those who are requesting service."
Μειονεκτήματα: "Boarding was a mess"
Πλεονεκτήματα: "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
Πλεονεκτήματα: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Μειονεκτήματα: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Πλεονεκτήματα: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Μειονεκτήματα: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Πλεονεκτήματα: "Loved the smooth ride."
Μειονεκτήματα: "Bathroom was pretty nasty"
Πλεονεκτήματα: "Great crew."
Μειονεκτήματα: "Ran out of business class meal. Substituted a Econ class."
Πλεονεκτήματα: "KLM STAFF WERE VERY PROFESSIONAL"
Μειονεκτήματα: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Πλεονεκτήματα: "Great airline"
Μειονεκτήματα: "Flight got cancelled"
Μειονεκτήματα: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Πλεονεκτήματα: "Reclinable seats."
Μειονεκτήματα: "The food!! The lights could be dimmed as it was a night flight."
Μειονεκτήματα: "Everything was good"
Μειονεκτήματα: "The KLM crew are always great serving and treating you. Well above many other airlines."
Μειονεκτήματα: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Πλεονεκτήματα: "Nice staff and no delay"
Μειονεκτήματα: "Instead of crisps maybe a bit of cheese or crackers"
Μειονεκτήματα: "Boarding was very slow."
Πλεονεκτήματα: "Nice attention and good food. Plane and seats are confortable"
Μειονεκτήματα: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Πλεονεκτήματα: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Πλεονεκτήματα: "Crew was great and professional."
Μειονεκτήματα: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Πλεονεκτήματα: "Crew was nice and friendly"
Μειονεκτήματα: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Πλεονεκτήματα: "My seat at the window was great and the staff really friendly and courteous!"
Πλεονεκτήματα: "The crew were amazing and the flight was very smooth."
Μειονεκτήματα: "Keep up the good work"
Πλεονεκτήματα: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Μειονεκτήματα: "Boarding could be better"
Πλεονεκτήματα: "Light snack and complementary wine"
Μειονεκτήματα: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Πλεονεκτήματα: "Employees were very friendly"
Μειονεκτήματα: "The seats were very small"
Πλεονεκτήματα: "Efficient crew"
Μειονεκτήματα: "Long, slow line at check in. Not many new movies or tv shows"
Πλεονεκτήματα: "Good selection of movies."
Μειονεκτήματα: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Πλεονεκτήματα: "The leg room, was surprisingly roomy"
Μειονεκτήματα: "The food and that there was no entertainment."
Μειονεκτήματα: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Πλεονεκτήματα: "Nice crew; clean plane; decent dinner"
Μειονεκτήματα: "No entertainment system; insufficient knee space"
Πλεονεκτήματα: "Very friendly service!"
Πλεονεκτήματα: "Very friendly staff"
Πλεονεκτήματα: "Airlines issue"
Μειονεκτήματα: "Profiling certain customers"
Πλεονεκτήματα: "Nice seats, comfortable."
Μειονεκτήματα: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Πλεονεκτήματα: "The flight attendants could not do enough for you."
Μειονεκτήματα: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Πλεονεκτήματα: "The flight was great."
Πλεονεκτήματα: "Cabin Crew was awesome."
Μειονεκτήματα: "Entertainment System was not working and no Non-veg food option in flight."
Πλεονεκτήματα: "Comfort economy well worth the extra."
Πλεονεκτήματα: "staff was fine"
Μειονεκτήματα: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Μειονεκτήματα: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Μειονεκτήματα: "OLD plane without comfort or entertainment"
Μειονεκτήματα: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Μειονεκτήματα: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Μειονεκτήματα: "Terrible service in flight and customer service wise .. app functionality was below"
Πλεονεκτήματα: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Μειονεκτήματα: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Πλεονεκτήματα: "Flight attendants were friendly, but they only had limited resources to work with."
Μειονεκτήματα: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Πλεονεκτήματα: "Very good flight, excellent service and good food."
Πλεονεκτήματα: "Crew was excellent"
Μειονεκτήματα: "Economy was very tight! Seats were uncomfortable"
Πλεονεκτήματα: "The flight crew were kind, polite, and attentive."
Μειονεκτήματα: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Μειονεκτήματα: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Μειονεκτήματα: "Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed."
Πλεονεκτήματα: "We were early"
Μειονεκτήματα: "The food"
Πλεονεκτήματα: "Crew was OK ,seat tight"
Μειονεκτήματα: "More cushion and a little wider seat !"
Πλεονεκτήματα: "The crew was really good"
Μειονεκτήματα: "Perhaps seats just a bit more confortable. Overall a very good airline"
Μειονεκτήματα: "Plugs to charge devices"
Μειονεκτήματα: "We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service."
Πλεονεκτήματα: "Nothing really"
Μειονεκτήματα: "Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time"
Πλεονεκτήματα: "Crew members were all very nice"
Μειονεκτήματα: "Long delays"
Πλεονεκτήματα: "The crew was very nice. Food was pretty good."
Μειονεκτήματα: "The entertainment is missing"
Μειονεκτήματα: "We never made it to Phoenix with BA"
Μειονεκτήματα: "They gave 2 veggie meals to mu big strapping men seat mates and the ignored me entirely!"
Πλεονεκτήματα: "BA always has a wonderful crew and I really enjoy flying with them!"
Μειονεκτήματα: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Πλεονεκτήματα: "Staff that served us."
Μειονεκτήματα: "By the time our turn came there was no more choice in food."
Μειονεκτήματα: "They even charge for water, just like Easy Jet and the low price airlines. BA doesn’t accept US credit cards online, nor do they accept cash. The simple drink service takes forever. I feel sorry for the flight attendants who have to fill out paper credit card forms if you present an American credit card. It’s like we are back in the 1970s. Ridiculous. It’s a $45/bag charge to check your bag. That’s almost double the standard $25 for American carriers. May try to avoid BA in the future."
Πλεονεκτήματα: "it got there"
Μειονεκτήματα: "how it got there"
Πλεονεκτήματα: "Easy boarding, friendly crew."
Μειονεκτήματα: "Food and Entertainment"
Πλεονεκτήματα: "Simple trip no delays and pretty quick Flight time."
Μειονεκτήματα: "Nothing to report"
Πλεονεκτήματα: "Crew and food"
Μειονεκτήματα: "The only refreshment without charge was tap water. The crew also pulled a curtain across the tops of the seats in front of us to separate economy from priority, and it felt somewhat insulting. Boarding was delayed with no communication from the crew as we all stood at the gate waiting for instructions."
Πλεονεκτήματα: "Behavior of board personnel"
Πλεονεκτήματα: "Vegetarian food options! Crew, especially Kiaren, was lovely- polite and attentive, and it was a very bumpy flight, so they had to work harder than usual."
Μειονεκτήματα: "Cancelled the flight with no explanation. This is the second time in a row my return flight to BWI from LHR has been cancelled."
Πλεονεκτήματα: "Great plane - new and quiet"
Μειονεκτήματα: "Cramped in the back. Ridiculously so"
Μειονεκτήματα: "Water costed money and only credit card accepted"
Μειονεκτήματα: "Didn't know catering was on sale"
Μειονεκτήματα: "Three hours late."
Μειονεκτήματα: "No free food. No movie, no usb"
Πλεονεκτήματα: "Plane was small but reasonably so for the length of the flight. Crew were nice, no issues with the flight.."
Μειονεκτήματα: "Flew economy so no food. Definitely no entertainment. First world problems: Not that it's really a big deal, but I sure wish these short haul flights would start installing at least in seat video for flight tracking, news or a few games. Even just an internet connection. It's bad enough you are shoved in there like cattle in a sardine can."
Πλεονεκτήματα: "Great Crew, fast boarding, very accommodating"
Πλεονεκτήματα: "When I got off the fight."
Μειονεκτήματα: "The boarding process is a mess. The flight crew is in total disarray. My friend beside me on the flight got the food 45 minutes before me. Then the second time they gave food out the last 5 rows didn’t get any bc they did bring enough. Just a total mess."
Πλεονεκτήματα: "My flight from Manchester was delayed so I missed my direct flight to bahrain and change of flight to deferent distantion other than my original and arrived to Bahrain next day"
Πλεονεκτήματα: "Plane captain very informative"
Μειονεκτήματα: "Airport ground staff very unhelpful"
Μειονεκτήματα: "Same as above."
Πλεονεκτήματα: "The plane was old and dirty even after it had been cleaned. There was grime in the lavatory and on the seat back tables."
Μειονεκτήματα: "The crew was fine and the food was edible, but it wasn't great."
Πλεονεκτήματα: "Food was excellent"
Πλεονεκτήματα: "Flight was on time and pretty smooth"
Πλεονεκτήματα: "They try there best"
Μειονεκτήματα: "The union bull......"
Πλεονεκτήματα: "The seats were comfortable and they gave enough food and water."
Μειονεκτήματα: "We did on line check in, printed the tiket, and they decided to reprint it, and it never work, every time that we used this re-printed ticket doesn't work, we needed to call many time the staff, and in the baggage drop off constantly said that our baggage hast over weigth without weigth it, the scale said another thing, I have the impresion that they were pushing for extra-weigth pay."
Πλεονεκτήματα: "The flight overall was fine. Equipment was good, although one passenger was stuck in a toilet for a little while - they had to take the door off to let him out - that was an interesting distraction. In-flight entertainment was good. Boarding and disembarkation was quick and easy."
Μειονεκτήματα: "The crew. Maybe it's because I'm neither young nor pretty. When they were giving out drinks I was missed - invisible I guess. And at a later point in the flight they managed to see me and I got a brusk "do you want something?""
Πλεονεκτήματα: "Service was good."
Πλεονεκτήματα: "quick luggage delivery in Lisbon"
Μειονεκτήματα: "Two children screaming their lungs out for the 8 hours, and kicking the seats in front of them. The fact that there was no food choice by the time I was served."
Πλεονεκτήματα: "crew attention and politeness"
Μειονεκτήματα: "the food variety"
Πλεονεκτήματα: "Boarding process and crew were efficient."
Μειονεκτήματα: "Seats were super-cramped, could not lean back to anything approaching a comfortable level, food was very ordinary, and the entertainment choices extremely limited."
Πλεονεκτήματα: "I missed my connection to Los Angeles which had major consequences for me in terms of work related issues and pick up complications."
Μειονεκτήματα: "no complimentary water and coffee and more."
Πλεονεκτήματα: "Entertainment system and seats."
Μειονεκτήματα: "I bought an extra piece of laugagge and I had problems on both check in processes because I wasn't shown on the system."
Μειονεκτήματα: "First flight delayed for mechanical. Put on another flight. About to take off and ground for two hrs on the tarmac. No refreshments offered on either. The only thing they did was tell us we had the right to de board after sitting in silence for 1.5 hrs. I wish I could say this is not the norm for American Airlines but they are 5/6 in the past two months for being late and having mechanical issues"
Μειονεκτήματα: "The entire thing was delayed the entire time. I spent 30-45 minutes just on the runway. They only offered biscotti and pretzels as snacks. I’ve gotten cheaper or same priced flights with full entertainment and faster arrival times on other airlines. This was a last resort this time around but I would never take it if I didn’t have to."
Πλεονεκτήματα: "Crew was great"
Μειονεκτήματα: "Seat was uncomfortable. Flight was much too crowded"
Πλεονεκτήματα: "Seats seem to get smaller but overall a good experience"
Μειονεκτήματα: "Seat room"
Μειονεκτήματα: "It was cramped; it wasn’t overcrowded."
Πλεονεκτήματα: "Quiet, evening flight."
Μειονεκτήματα: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Μειονεκτήματα: "Flight delayed twice and then had to wait on runway for take off"
Πλεονεκτήματα: "Flight attendants were two hours late"
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Μειονεκτήματα: "The WiFi I was terrible other than that great flight"
Μειονεκτήματα: "Flight was cancelled, some staff I dealt with to rebook had some attitude issues, others where fine. Overall not very transparent throughout the process. Definitely could've been much more helpful."
Μειονεκτήματα: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
Μειονεκτήματα: "No boarding by zone."
Μειονεκτήματα: "Well organized loading, consistent beverage service"
Μειονεκτήματα: "It ridiculous how small the seats and aisles are. It not fun flying any more"
Πλεονεκτήματα: "Crew was very nice and accommodating."
Μειονεκτήματα: "Seat made my back hurt and couldn’t sleep but it was the coach section, not first or second class."
Πλεονεκτήματα: "Because the flight was delayed the captain and crew did everything in their power to get us to Charlotte without any more delay than there already was."
Μειονεκτήματα: "Only issue we had is that the flight was delayed, other than it was an okay flight."
Πλεονεκτήματα: "Crew was sweet and accommodating, much better than my previous flights with AA. Flight was clean and take off and landing was quick despite the delay."
Μειονεκτήματα: "Second flight to get delayed in the span of a week. Bags took an hour to be distributed at baggage claim. On flight meals have no variety and are too expensive for the portion sizes."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Μειονεκτήματα: "Taxied for 45 minutes. 10 minutes to open the door. Had to walk .5 mile to get to customs. Had express pass because of connecting flight Still had to wait in line with express pass. Then had to transfer to new terminal. Trains out at ohare so buses. Waited another 30 minutes for a bus then 15 bus ride. Missed flight and had to set around for 4 hours for next. Totally unorganized. Not this way in Japan."
Μειονεκτήματα: "Every leg of my journey was frought with issues. From weather delays to maintenance issues. The biggest issue I have is that invariably when I fly American, if I go through Charlotte, is on the whole inconvenient. It takes way to Long to get to a gate when you land. And while everyone is apologetic, I would prefer they didn't have to be."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "Great staff and crew. Keep you posted and informed. Good service."
Μειονεκτήματα: "Delayed several hours. Poor communication."
Πλεονεκτήματα: "The crew was very friendly and helpful"
Μειονεκτήματα: "The delay"
Πλεονεκτήματα: "Smooth and quick flight"
Μειονεκτήματα: "Warm, no refreshments"
Πλεονεκτήματα: "Long flight, but I really like the 787. Comfortable travel."
Μειονεκτήματα: "American airlines mishandled my luggage. Extremely poor communication about status. (I don't know how much all my phone calls to them will end up costing!) Two and a half days later, I have to return to the airport to pick it up. If you travel with AA, pack MORE than essentials in your carry-on! Also it is criminal that they charge extra for aisle seats!"
Πλεονεκτήματα: "The seats were more spacious than other airlines which we appreciated, and this was quite comfortable."
Μειονεκτήματα: "The overhead lights for reading were not working however, and we could not see the movie well from our seat so not being able to read was bothersome. The crew was nice but not especially helpful when we asked questions about the food and lights."
Πλεονεκτήματα: "Everything about the flight was great"
Πλεονεκτήματα: "Easy and smooth flight."
Πλεονεκτήματα: "All great"
Μειονεκτήματα: "Food and entertainment not applicable"
Πλεονεκτήματα: "Getting home safely"
Μειονεκτήματα: "Finding damage to my luggage"
Πλεονεκτήματα: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Μειονεκτήματα: "No entertainment in Business/First and no USB plugs or outlets. Only difference between Business and coach is the size of the seats. The rest was the same. I expected more service, food of some sort and entertainment or connectivity. I will probably avoid flying American if I can help it unless I see that they have updated things."
Μειονεκτήματα: "Too cold on the plane"
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Πλεονεκτήματα: "All good"
Μειονεκτήματα: "No entertainment without paying"
Μειονεκτήματα: "Multicity trip was cancelled because I was not able to take the first plane."
Πλεονεκτήματα: "No entertainment nothing"
Πλεονεκτήματα: "That I arrived at my destination"
Πλεονεκτήματα: "Nothing in particular. They got me there."
Μειονεκτήματα: "The usual stuff. Uncomfortable. Worse than riding a bus."
Πλεονεκτήματα: "Good food & movies."
Μειονεκτήματα: "they were keeping delay, delay, and delay when I was on the aircraft. My flight was from BOS to PHL on June 13,2017 was delayed and cancel then they pushed me back. They pushed my flight back on the next morning and without any apologize or responsibilities for me and I have been sleeping in the AIRPORT all night! never go to this airline again! bad and worst airlines ever!!!"
Μειονεκτήματα: "My seat belt and my neighbor's seat belt didn't stay tightened. Luckily there was no need for a seat belt, but we were very concerned. We were wondering if all the seat belts on the plane were the same. They could never hold you in with even slight turbulence."
Πλεονεκτήματα: "That the flight was not full and staff were just great very friendly and helpful."
Μειονεκτήματα: "All good on this flight."
Πλεονεκτήματα: "We got to watch movies for free, and we got to eat twice as well."
Πλεονεκτήματα: "Excellent customer service and great inflight meal."
Μειονεκτήματα: "Not knowing the cause of the delay."
Πλεονεκτήματα: "Staff and customer service were great"
Πλεονεκτήματα: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Μειονεκτήματα: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."
Πλεονεκτήματα: "The whole process from check-in to getting luggage was smooth."
Μειονεκτήματα: "Food wasn't great. It wasn't terrible either but I've had better."
Μειονεκτήματα: "The attendants could have been more hospitable"
Μειονεκτήματα: "Seats with more room and more padding. Snacks."
Πλεονεκτήματα: "Great service"
Μειονεκτήματα: "Wifi was spotty"
Πλεονεκτήματα: "Staff were ok."
Μειονεκτήματα: "Flight was 3 hours delayed but they delayed it 30 minutes at a time. Giant lines to board, poorly organized. Flight overbooked. Finally we were seated and they announce another 30 min delay because the “casseroles” weren’t hot. Flight attendants were clumsy and dropped ice on my head. Tiny seats."
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "Not being 3.5 hours late"
Μειονεκτήματα: "Seats very narrow. Baggage took a long time to load which delayed departure."
Πλεονεκτήματα: "Great staff!"
Μειονεκτήματα: "Everyone on the plane was freezing and the crew could not do anything about it"
Πλεονεκτήματα: "The flight was short . Food was pretty good"
Μειονεκτήματα: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Πλεονεκτήματα: "Better than expected"
Πλεονεκτήματα: "Entertainment unit and comfort were standard 5/5 for both"
Μειονεκτήματα: "Boarding a massive 777 is difficult but some how other airlines do it smoother. Not sure how boarding 3 zones at once makes sense, which created a long que. Plus a delayed plane didn’t help the matter Unnecessary comments by one crew member while passengers were putting away their luggage were over heard and provided no value to the situations. Cup of noodles and a 3 tiny pieces of beef plate were provided for dinner which was very disappointing. While a typical egg breakfast and snack were also provided. Hot beverages were generally not served due to turbulence and water service during the 12hr flight was minimal."
Μειονεκτήματα: "The flight was delayed I had to wait for more than an hour"
Μειονεκτήματα: "Why no food or snacks?"
Μειονεκτήματα: "I almost missed my connection. No one cared. Staff in airport were downright cranky - all due to late incoming aircraft and yet more de-icing... why ever don't they allow time for that in November!!!"
Πλεονεκτήματα: "Very short flight, not much to say"
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Πλεονεκτήματα: "Everything went very very well."
Μειονεκτήματα: "High cost Toronto Airport meals and beverages."
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Πλεονεκτήματα: "Calgary airport first and foremost went above and beyond for me. The flight then after was the same, friendly attendants, great smooth flight. 5 stars for staff."
Μειονεκτήματα: "The headphones are bad, i had my own headphones so it was fine. I did go w the air canada ones first just out of convenience, but they were fuzzy, probably would have ruined the movies."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Πλεονεκτήματα: "Nice trip. Pleasant and comfortable. Nice staff on boar. The food was nice."
Μειονεκτήματα: "The delay before take off, as almost usual."
Πλεονεκτήματα: "The staff and service were excellent!"
Μειονεκτήματα: "We were disappointed we couldn't order from the flight menu."
Μειονεκτήματα: "We were crammed in with no room to move. no way to get comfortable. Seats not comfortable. Very tight space and not pleasant."
Μειονεκτήματα: "On time organized departure Space Cleanliness"
Πλεονεκτήματα: "Late, no food"
Πλεονεκτήματα: "I didn't fly from Calgary to Vancouver."
Πλεονεκτήματα: "I love Air Canada's willingness to change my flight at the last minute since there was room on the plane. It was great to get home earlier than I expected."
Μειονεκτήματα: "Unhelpful crew,dreadful status updates about our delay, not enough food on board for everybody"
Πλεονεκτήματα: "Entertainment, crew, boarding"
Πλεονεκτήματα: "The flight attendants were personable and nice"
Μειονεκτήματα: "We were towards the back of the plane and they ran out of many food selections"
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "food and beverage service"
Μειονεκτήματα: "Lack of organization at boarding; zones need to line up in specific areas and board sequentially. Boarding was chaos."
Πλεονεκτήματα: "Great service, friendly staff. Good food and wine. On time arrival."
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Πλεονεκτήματα: "The crew were extremely friendly and the flight was on time."
Μειονεκτήματα: "I wasn't offered a meal preference, and was disappointed they couldn't accommodate me with a vegetarian meal. I also didn't enjoy the fact that the plane didn't have an integrated entertainment system, and that you have to pay extra to receive a tablet to watch movies..."
Πλεονεκτήματα: "I was not expecting much from the small aircraft, but there was so much leg room that my very tall husband actually fit in the seat and his knees didn't touch the seat in front of him like usual. And, there was an in-flight entertainment system, also unexpected. Kept the kids happy."
Μειονεκτήματα: "I gave 1 star for food because there wasn't any. Air North has cookies."
Πλεονεκτήματα: "Food was decent, beverage service was frequent"
Μειονεκτήματα: "Service alarm button is in armrest, dings constantly during flight when people sleep on it"
Μειονεκτήματα: "In Toronto they told us that we most likely will miss our flight. Why?? Plenty of time!! No need for miss information. Ground crew not well trained.No boarding pass was given (which is fine). 1 hour wait because of power failure at the airport in Montreal and then we are about to take off and there was an engine failure so we had to come back again . Not good stuff!!!! How would you feel flying again air canada?"
Πλεονεκτήματα: "Everyone was super polite"
Πλεονεκτήματα: "The crew was friendly."
Μειονεκτήματα: "The crew did not cater to the passengers. Every international flight I've been on, the crew members always ask if we want more snacks or drinks. I was never approached. Also, I asked for an extra blanket and was told no."