Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "amazing and great customer service"
Μειονεκτήματα: "I paid $100 extra for extra leg room. I was put right next to the bathrooms. All night long people were standing in line to use the bathroom. My extra leg room was taken by people standing in the space and actually stepping on my foot. Not worth the extra $100."
Πλεονεκτήματα: "The food was excellent, and the crew was nice"
Μειονεκτήματα: "There was a delay on the boarding and they didn't provide a reason."
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "He option to split groups of travellers."
Πλεονεκτήματα: "Great crew, comfortable seat, good food, and food entertainment."
Μειονεκτήματα: "Delayed 20 minutes out of Denver, and when I arrived at my connecting city in Munich I was immediately told I would not make my connecting flight due to customs lines and to reschedule. I walked 5 minutes to customs, no lines, walked another 5 minutes to my gate, and easily made the connection."
Πλεονεκτήματα: "There were many comforts to the plane even in economy."
Μειονεκτήματα: "There is little leg room in economy for someone over 5’11”"
Πλεονεκτήματα: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Μειονεκτήματα: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Πλεονεκτήματα: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."
Πλεονεκτήματα: "Premium economy seats make a huge difference in terms of comfort. The Vegan pre-selected meal was way better this leg of the trip than the LAX to FRA trip. Entertainment was good too."
Πλεονεκτήματα: "Crews were very friendly"
Πλεονεκτήματα: "Flight was smooth and arrived early even though it left 30 minutes late."
Μειονεκτήματα: "Lufthansa should schedule more time to make connections."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Μειονεκτήματα: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."
Πλεονεκτήματα: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Πλεονεκτήματα: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Μειονεκτήματα: "There was a snarky attendant, but not all of them were that way."
Πλεονεκτήματα: "The service was fast. The employees were kind."
Μειονεκτήματα: "Food on flight Detroit - Frankfurt was terrible."
Πλεονεκτήματα: "Equipment, crew"
Μειονεκτήματα: "The boarding of the plane was disorganized."
Πλεονεκτήματα: "Great crew and service."
Μειονεκτήματα: "The online check-in didn’t let me select Green Card only Visa. I couldn’t check in and when I called Lufthansa I was on wait for over 30 minutes. When I finally got to speak to someone, this person couldn’t help me. I got terrible seats because of this, luckily they could switch me to a better seat right before the flight. Think Online check-in should be arranged better."
Πλεονεκτήματα: "crew is nice"
Μειονεκτήματα: "breakfast was pretty lame !"
Μειονεκτήματα: "the flight info was off"
Πλεονεκτήματα: "Crew were friendly"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Sounds in TV doesn’t work"
Πλεονεκτήματα: "Flight attendants very nice and efficient"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Tans it time to Amman is too long and that is the most distressing"
Μειονεκτήματα: "Still didn't get to destination. Two hours delayed was enough to make me miss the connection flight which result in a extra 7 hours wait in Munich for a 9 hours total. But they compensate all that with a 10 euros voucher, well worth the trouble."
Μειονεκτήματα: "Not well organized and food is unhealthy"
Πλεονεκτήματα: "The polite stewards The food and drinks given for free."
Μειονεκτήματα: "No special dish for kids food or atleast wasn't offered on the flight to us"
Πλεονεκτήματα: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "The flight was on time, smooth connection"
Πλεονεκτήματα: "Easy boarding"
Μειονεκτήματα: "Could update movie selection"
Πλεονεκτήματα: "Food was good and flight was as scheduled with no changes."
Μειονεκτήματα: "The Lufthansa folks at the terminal gate while boarding weren't friendly n approachable."
Μειονεκτήματα: "There is never enough room in coach. The food was TERRIBLE."
Πλεονεκτήματα: "The price, the service, the food."
Μειονεκτήματα: "The sardine can."
Πλεονεκτήματα: "Very nice and caring crew."
Πλεονεκτήματα: "Good entertainment system for flight. Fairly good food served on transatlantic flights."
Πλεονεκτήματα: "The services, movie selection and food"
Πλεονεκτήματα: "The upgrade to business class"
Μειονεκτήματα: "Not Applicable"
Πλεονεκτήματα: "On time and friendly crew"
Μειονεκτήματα: "Seating"
Πλεονεκτήματα: "Yes it was a smooth comfortable flight"
Μειονεκτήματα: "Everything was fine"
Πλεονεκτήματα: "Friendly service"
Πλεονεκτήματα: "Sarah the Cabin Manager was amazing."
Μειονεκτήματα: "The business seats are horrible"
Μειονεκτήματα: "Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for."
Πλεονεκτήματα: "Food was unusually good for airplane food"
Μειονεκτήματα: "Leg room"
Πλεονεκτήματα: "AMAZING CREW! Excellent food, clean bathroom, comfortable, good movie selection. Fantastic experience!"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Polite and helpful crew members."
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "The entertainment"
Μειονεκτήματα: "Some crew members were not friendly"
Πλεονεκτήματα: "Crew were awesome, plane was clean and entertainment and food were good."
Μειονεκτήματα: "My seat was a little uncomfortable, my mid and lower back had very thin cushioning and I felt the knees of the person behind me in my back throughout the flight."
Πλεονεκτήματα: "The new Dreamliner made for the smoothest, quietest flight I've ever taken."
Πλεονεκτήματα: "Easy trip to Helsinki."
Μειονεκτήματα: "Food & drink sales by M&S was unusual. Even water at a price"
Μειονεκτήματα: "They insisted we check in our hand carries for free because the plane was full. So we did. They ended up leaving one of them in London. No entertainment. No free snack."
Πλεονεκτήματα: "Great safety video, made me laugh."
Πλεονεκτήματα: "Wonderful service ....i like everything"
Μειονεκτήματα: "Everything was okay"
Πλεονεκτήματα: "The cabin crew went above and beyond to work around my bit allergy. They were so helpful. I loved the free cocktails and wine as well as meal service."
Μειονεκτήματα: "Delays and overbooked flights"
Πλεονεκτήματα: "Crew, boarding process, food, cleanliness, movie choices were all good."
Μειονεκτήματα: "There should still be more leg room in coach. The screen in just my seat had a "loose connection", as it was a bit blurry sometimes -- enough to be annoying, but I still watched a movie OK. No other screens around me had the problem; they were crystal-clear."
Πλεονεκτήματα: "Crew were nice and helpful"
Πλεονεκτήματα: "Crew were extremely kind and professional. Snacks were plentiful."
Μειονεκτήματα: "Lavatories were atrocious. There was splatter and stickiness all over the lavatory even before take off. Was quite gross and dangerous in terms of public health. Especially in a dangerous flu epidemic season."
Πλεονεκτήματα: "It was the typical cattle car flight. It was on time and crew were fine"
Μειονεκτήματα: "Typical"
Πλεονεκτήματα: "Everything was fine....."
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Individual TV/movie screens."
Μειονεκτήματα: "Uninterested service. Left my iPad on the flight. Realized where it was and went to BA customer desk. I had time to collect it, but when they looked at my ticket and saw I was a “world traveler “ they said all I could do was use MissingX to find it."
Πλεονεκτήματα: "I liked that the crew on this flight was much much nicer than my previous flight going fromLondon to NY. Another thing I liked was your entertainment , movies, series, had a nice selection."
Πλεονεκτήματα: "I got there. It was safe."
Μειονεκτήματα: "Entertainment system shut off."
Πλεονεκτήματα: "The food on the flight was good and the wheelchair assistance was good too."
Μειονεκτήματα: "Water costed money and only credit card accepted"
Μειονεκτήματα: "delayed and they charged for soft drinks"
Πλεονεκτήματα: "The crew was very friendly"
Μειονεκτήματα: "N/A"
Μειονεκτήματα: "Very cramped seating."
Πλεονεκτήματα: "The crew was very sweet. The flight was super short so it was comfortable enough for the short flight."
Μειονεκτήματα: "The flight was delayed by an hour and a half. I had a 40 min delay with Alaska airlines 2 weeks ago and the min I arrived at my destination I had a text apologising for the delay. Along with a link to $100 credit with the airline. This is what real customer service is about. Not just empty apologies."
Μειονεκτήματα: "Price & food not so good."
Μειονεκτήματα: "It would be nice to have a free juice or soft drink on this flight. They only offer free water, and then you have to ask for it."
Μειονεκτήματα: "Food was not good"
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Πλεονεκτήματα: "Individual tv stations, great customer service."
Μειονεκτήματα: "Not a big snack before we landed."
Πλεονεκτήματα: "I flew economy. I was happy that I didn't feel tightly confined in my seat. I'm 5ft. 11 in. tall and had enough legroom so that me knees didn't get pressed up against the seat in front of me. I had the vegan meal and it was good! The staff on board were friendly and professional even when a customer a few rows ahead argued with them! They were able to hear the man out and resolve the problem amicably."
Πλεονεκτήματα: "Quick flight."
Μειονεκτήματα: "Flight was delayed, plane didn't take off for a long time after boarding."
Πλεονεκτήματα: "The connecting flight got canceled and 24 hours latter we are still in the airport trying to get to our final destination."
Μειονεκτήματα: "We rebooked our flight to another flight firvthe following day and that one got canceled too. They have not returned our luggage yet. They said within a week we'll get our luggage. The worst company on the planet. Do not fly them. Our vacation has turned into a nightmare. We had to repurchase tickets with a different company so we can get to our final destination. We don't know if we'll get reimbursed for any portion of this."
Πλεονεκτήματα: "British Airways code share is always nice"
Μειονεκτήματα: "Older 747 not quite as nice as the Dreamliner but it made it!"
Πλεονεκτήματα: "The airflight attendant was very helpful."
Μειονεκτήματα: "The seat narrow as a tall large man was sitting in the middle"
Πλεονεκτήματα: "Food and service were first class even in economy seating. British Airways is always my favorite airlines, consistently superior in most areas. The food and beverage on the 24hr flight was very good."
Μειονεκτήματα: "The Boeing 747-400 on leg from London to San Diego had the older infotainment system, compared to my first flight. It worked well, however the screen was small, and the in flight flight tracker was dated. Most BA flights have the newer system."
Πλεονεκτήματα: "Best Trans-Atlantic flight I have taken. Excellent crew and accommodating cabin."
Πλεονεκτήματα: "Got there in one piece."
Μειονεκτήματα: "Nothing."
Μειονεκτήματα: "Requested a Kosher meal through the British Airways reservation directly, was not provided with such."
Πλεονεκτήματα: "Especially when compared to other carriers, British Air has the most accommodating employees and the most commodious economy class seating. They have become, by far, our airline of choice."
Πλεονεκτήματα: "The in-flight food was good"
Μειονεκτήματα: "Not being able to select seating for free at time of ticket purchase"
Πλεονεκτήματα: "Our original flight was delayed an hour, then 4 hours, then eventually cancelled. The last gate crew gave us no updates other than saying it was being delayed to a maintenance check. We eventually had to rebook our direct flight from ORD to CDG to then ORD to LHR and then to CDG. Because of this delay we missed most of our first day in Paris. The flight crew from LHR to CDG was very polite and friendly! I will be doing business with British Airways again in the near future. I will not be doing business with American Airlines anytime soon. Neither will my friends and family once they find out about my horrible experience with their lackluster customer service."
Μειονεκτήματα: "Everything that involved American Airlines and my 7 hour flight delay."
Μειονεκτήματα: "boarding was crowded and unorganized. Business class seats are just regular seats with the middle blocked out and set with a table. No entertainment. Lounge was outside the security area and wasn't told until we went past security."
Πλεονεκτήματα: "Loved all of the coffee tea and drink offerings, they were frequent but not overbearing. Vegetarian option was pretty okay."
Μειονεκτήματα: "Seats were as tight as expected for coach but felt as if they were lacking cushioning on the backs, as if they were almost completely worn through."