Πλεονεκτήματα: "Turkish Airlines can really teach other airlines about hospitality and customer service. They really go above and beyond to make you feel super comfortable."
Πλεονεκτήματα: "Food and entertainment"
Πλεονεκτήματα: "Very good leg room and comfortable seat."
Μειονεκτήματα: "Is amazing"
Πλεονεκτήματα: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
Μειονεκτήματα: "Missed this flight due a layover and had to wait in the airport overnight."
Πλεονεκτήματα: "Food and seat comfort"
Πλεονεκτήματα: "Great service and brand new plane!"
Πλεονεκτήματα: "Everything was exceptional"
Μειονεκτήματα: "Last minute gate assigned and then changed"
Μειονεκτήματα: "Flight to Istanbul was fine. The flight back was a terrible experience! During our connecting flight in Athens our boarding passes wouldn't print at the self service computers and there was no one to help us so we had to go back out to the front desk. The airline representative was extremely rude. There was 5 employees standing around the computer with NO customers and when we asked if this was Turkish Airlines and if they could help, the woman (manager) responded "this WAS Turkish Airlines" as if they were done helping customers for the day (it was 9AM and our flight was leaving in 45 min). We explained that we couldn't print our passes and she ROLLED her eyes as if it was an inconvenience to help us. THEN on our flight from Istanbul to Chicago, a passenger died an hour into the flight and they placed the body on the seats behind us for over 10 hours! Nobody even told us what happened! We didn't know if they died from natural causes or if it was something else! They didn't offer to seat us somewhere else or even inform us they were placing the body there. We were completely shocked and uncomfortable the whole flight home. We couldn't eat or sleep. We're completely disgusted and scarred from this overall experience."
Πλεονεκτήματα: "I like the food and movies"
Πλεονεκτήματα: "Cabin crew was perfect! Food and everything is best!"
Πλεονεκτήματα: "Everything was great."
Πλεονεκτήματα: "The way flying was meant to be."
Πλεονεκτήματα: "Finally got a vegan sandwich that saved my life after the 13 hour flight before this one!"
Πλεονεκτήματα: "Arriving safely"
Μειονεκτήματα: "Seats horrible, food not eatable, poor service"
Μειονεκτήματα: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Πλεονεκτήματα: "Very attentive staff who gave us an extra meal and checked in on us while my girlfriend was sick from food poisoning the day before."
Μειονεκτήματα: "Far too few agents at check in. The signage wasn't clear and we waited in line for 15 minutes before realizing we had to be in a different line, for which there was only one attendant checking in for three different flights all leaving at the same time. When there are three layers of security at Attaturk airport, everyone waiting to check in were rightfully worried they may miss their flight."
Πλεονεκτήματα: "N O T H I N G"
Μειονεκτήματα: "Very unorganized and poor communication services"
Πλεονεκτήματα: "I liked everything."
Πλεονεκτήματα: "Everything was v good"
Μειονεκτήματα: "On our way back to US, we were kept in a small area with no air conditioner for one hour."
Πλεονεκτήματα: "The overall experience was good"
Μειονεκτήματα: "The food is not so good."
Μειονεκτήματα: "This 13 hours and 5 minutes flight was extremely hot. Regardless of how many times we've asked the flight attendants to make it cooler for us, nothing changed. By the time, we get off my shirt was soaking wet. Imagine flying for so long under these conditions. What an horrible customer service!"
Πλεονεκτήματα: "I liked the pouches of goodies that were there - the slippers, toothbrush, and etc."
Πλεονεκτήματα: "The customer service and attention to detail was a nice surprise. I would definitely fly with Turkish Airlines again."
Μειονεκτήματα: "The space between the rows was very limited. I have short legs so it wasn't a problem for me, but my companion had her knees shoved into the back of the seat in front of her for the whole 13 hour flight. Not so good."
Πλεονεκτήματα: "On time. Friendly crew."
Μειονεκτήματα: "Old plane. Boarding was not so nice."
Μειονεκτήματα: "No individual air vents to control temperature"
Μειονεκτήματα: "Staff was not considerate at all to kids. Wouldn't give food snacks fruit milk. Frowned when retuning trays."
Πλεονεκτήματα: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Μειονεκτήματα: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all."
Μειονεκτήματα: "Pathetic vegetarian food."
Πλεονεκτήματα: "Great smooth flight, good food, good movie selection."
Πλεονεκτήματα: "Amazing service and comfortable environment. The really take care of you"
Μειονεκτήματα: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Πλεονεκτήματα: "loved that i got a free hotel stay because of a long layover - very useful for relaxing before my next flight."
Πλεονεκτήματα: "We got the two outside seats returning, and it made all the difference (we had the center row on our flight to Rome)."
Πλεονεκτήματα: "Very comfortable seats and BIG aircraft."
Πλεονεκτήματα: "Crew demeanor Cleanliness of the cabin Boarding process"
Μειονεκτήματα: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Πλεονεκτήματα: "Decent entertainment system, reasonably priced in-flight wifi, decent food and friendly accommodating staff."
Μειονεκτήματα: "Boarding process can be a bit chaotic, but they do well to organize it by groups or seats/rows, so still miles better than any US carrier."
Μειονεκτήματα: "Flight left late, bathroom was very dirty, and for some reason everyone around me got a meal, but I did not! I usually really like flying with Turkish, but this flight was disappointing."
Πλεονεκτήματα: "Food and service very good"
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "The entertainment system did not work at all and I had to ask for a pillow and/or blanket several times, after over half an hour for someone to respond the first time."
Μειονεκτήματα: "They switched the gate without telling anyone"
Μειονεκτήματα: "The food , the drinks were not cold"
Πλεονεκτήματα: "they are good thank you very mush"
Πλεονεκτήματα: "All was great as mentioned earlier."
Πλεονεκτήματα: "Newer plane"
Μειονεκτήματα: "Horrible boarding process. Unorganized- mayhem!!"
Μειονεκτήματα: "They lost one of my bags but I got it in the afternoon the next day."
Πλεονεκτήματα: "The food was amazing, and the seats were more comfortable than in other aircrafts."
Μειονεκτήματα: "The boarding that took forever. We were standing for about an hour and the place wasn't even well ventilated for the amount of people were there"
Πλεονεκτήματα: "The crew was good."
Μειονεκτήματα: "The seats are old and uncomfortable. No leg room. Felt very cramped the entire flight."
Πλεονεκτήματα: "The plane was nice."
Μειονεκτήματα: "The crew was kind of slack. They didn't have aqua con gas. The toilets were not kept clean."
Πλεονεκτήματα: "Comfy seat."
Μειονεκτήματα: "The flight was delayed for more than an hour"
Μειονεκτήματα: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."
Πλεονεκτήματα: "Nothing. Iberia wouldn’t let me on the plane."
Μειονεκτήματα: "Iberia could have checked us in and if we had been unable to get on that particular flight could have put us on a different flight instead of just telling us we were out of $360 and we would have to pay full price for a new ticket."
Μειονεκτήματα: "Infotainment system"
Πλεονεκτήματα: "Nice crew seamless flight"
Μειονεκτήματα: "Would be nice if the planes were air conditioned on the ground because they're very very hot and it didn't cool down much during the flight"
Πλεονεκτήματα: "Everything was fine and smooth"
Πλεονεκτήματα: "The food included veal."
Μειονεκτήματα: "Departure was 1 hour delayed."
Μειονεκτήματα: "Lost bags, dirty plane, seats switched from together with my wife on our honeymoon to seperate."
Πλεονεκτήματα: "The entertainment was good and the crew was great."
Μειονεκτήματα: "I had ordered a gluten free meal but in the chaos of my seat moving multiple times, it got lost in the shuffle so I wasn't able to eat much of the food that was served. I have long legs and the seat provided almost no where for them to go. I was very uncomfortable by the end of the flight."
Πλεονεκτήματα: "First time experience with Iberia. Very comfortable, friendly & good service."
Μειονεκτήματα: "I didn't like the fact that the flight was delayed over an hour with zero explanation as to why. just sat in the hot plane with no reason or explanation."
Πλεονεκτήματα: "On time, polite, comfortable"
Πλεονεκτήματα: "Relatively cheap flight"
Μειονεκτήματα: "Zero legroom. My legs were in aisle."
Μειονεκτήματα: "Even though I bought my ticket through British airways, they made me check in through Iberia. No one told me beforehand so I waited in line at the BA line for about 20 mins and was told by the ticket agent to go to Iberia instead. Also, two medium delays. Not major but I did feel like I spent more time on the plane than I should have"
Πλεονεκτήματα: "Plenty of space for a long flight, left and landed on time. Overall very pleased"
Μειονεκτήματα: "Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did"
Μειονεκτήματα: "Not enough place on board. Very poor company"
Πλεονεκτήματα: "On time, Very professional crew."
Μειονεκτήματα: "Could not do online check-in."
Πλεονεκτήματα: "Everyone is doing his job correctly and nicely. Nothing special to add"
Πλεονεκτήματα: "Crew very nice"
Μειονεκτήματα: "Food terrible."
Μειονεκτήματα: "On time, food is ok."
Πλεονεκτήματα: "The food for sale was better than average"
Μειονεκτήματα: "The seats are by far the most constricted I’ve ever been in"
Μειονεκτήματα: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."
Πλεονεκτήματα: "No vegetarian option available"
Πλεονεκτήματα: "Pilot was great, soft landing, smooth takeoff"
Μειονεκτήματα: "Small seats"
Μειονεκτήματα: "I really enjoy flying in your airline"
Πλεονεκτήματα: "The flight was smooth."
Μειονεκτήματα: "They were very unhelpful in flight changes and schedule changes. I was very disappointed in all the travel agents we spoke with. They were all very unhelpful except for one lady who helped change our reservations. I will not be flying Iberia, British Airways, or Americans airlines ever again. My experience was terrible."
Πλεονεκτήματα: "Entertainment was excellent. I appreciated the blanket, headphones, and pillow. One of the staff was very rude to the gentleman next to me because he asked for tea after she passed by with it the first time."
Πλεονεκτήματα: "The very friendly and competent attendant. He deserves 5 stars, working alone in cramped conditions."
Μειονεκτήματα: "Narrowness of aisle and seats. Minimal legroom and an average person had to bend to get in and out of seats."
Πλεονεκτήματα: "Roomier plane than the one I took to Madrid."
Μειονεκτήματα: "Group system to queue on line was okay but people still seemed confused. Crew forgot some people's request. Bathrooms were smelly and dirty only after two hours on plane."
Πλεονεκτήματα: "We were given opportunity to upgrade to business. Totally worth it"
Μειονεκτήματα: "Food was just ok"
Μειονεκτήματα: "Very pleased with overall service and hospitality"
Μειονεκτήματα: "Two food options were beef or beef. Unacceptable"
Πλεονεκτήματα: "On time and great service by crew"
Πλεονεκτήματα: "They solve the flight connection issue and move us to a direct flight."
Πλεονεκτήματα: "movie and tv show selection was great. Helped bide the time"
Μειονεκτήματα: "A little cramped for my legs."
Μειονεκτήματα: "Very limited room to move. Rather impersonal"
Πλεονεκτήματα: "Very comfortable and friendly crew."
Μειονεκτήματα: "They start boarding on time, but inexplicably kept people waiting on the jetbridge and did not allow anyone to actually pass through the airplane doors."
Πλεονεκτήματα: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"
Πλεονεκτήματα: "Good service. On-time"
Μειονεκτήματα: "I got a seat automatically, and I can´t selected a preferred one."
Πλεονεκτήματα: "Fine for what you paid for"
Πλεονεκτήματα: "Check in was easy. I received an email form the airline tell me where to go for my connection."
Μειονεκτήματα: "Very impatient flight attendant. She was really rude to me. Seats were very uncomfortable. The flight was held on the tarmac both departing and arriving to JFK. Botj creating a delay."
Πλεονεκτήματα: "Everything fine. Attendants very good"
Μειονεκτήματα: "Everything fine"
Μειονεκτήματα: "Waiting for luggage at JFK."
Πλεονεκτήματα: "My flight was transferred from Kayak to Iberia to American to another third party who would not answer questions and who did not send any confirmation info at all. Boarding should be from the back first to speed it up. It was not. Crew did not have wide variety of refreshments. Seats were much too narrow and there was no leg room. Food helpings were much too small for a long flight. Controls very poor."
Μειονεκτήματα: "Cabin crew very unhelpful and unfriendly. Food terrible. Entertainment very lackluster and obscure."
Πλεονεκτήματα: "NOTHING !"
Μειονεκτήματα: "Boarding was a mess. Business was overbooked and Iberia's team at check-in totally clueless and hopeless. During the flight, crew was impolite and unhelpful. Finally, my seat was broken -- and had to be manually inclined."
Μειονεκτήματα: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks during the flight (or water bottles instead of little cups) would have been appreciated. Movie options were not as great as other airlines."
Μειονεκτήματα: "Chicken was undercooked. No power outlets."
Μειονεκτήματα: "The chicken was undercooked."
Πλεονεκτήματα: "Crew were helpful"
Μειονεκτήματα: "Food was very poor with very limited choices and no entertainment system on this flight"
Πλεονεκτήματα: "Crew was very friendly and professional"
Μειονεκτήματα: "45 minutes late departure"
Πλεονεκτήματα: "Amazing crew"
Μειονεκτήματα: "They need to improve on thier inflight menu and the check-in and boarding experience"
Πλεονεκτήματα: "Punctuality in Punctuality"
Μειονεκτήματα: "Everything's is ok"
Μειονεκτήματα: "Airport Addis Ababa is chaos."
Πλεονεκτήματα: "Crew was helpful, everythinf fine"
Μειονεκτήματα: "The food was not so good. Bit cold.."
Πλεονεκτήματα: "Land crew attention was polite and nice"
Μειονεκτήματα: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Μειονεκτήματα: "Everything starting from the check in to on board restrooms"
Μειονεκτήματα: "USB connection was not working from my seat"
Πλεονεκτήματα: "Crew is friendly."
Μειονεκτήματα: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Πλεονεκτήματα: "Crew was really great - helpful and kind."
Μειονεκτήματα: "Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk."
Πλεονεκτήματα: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Πλεονεκτήματα: "Nice crew. Smooth flight :)"
Πλεονεκτήματα: "Very conformable and quiet."
Μειονεκτήματα: "Nothing very nice flight."
Πλεονεκτήματα: "crammed seats, meh food first experience with ethiopian, wasn't great"
Πλεονεκτήματα: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Μειονεκτήματα: "The food could have been better and the crew attention and assistance to the passengers."
Πλεονεκτήματα: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Μειονεκτήματα: "More entertainment options, the movies and TV shows offered are not varied or very good."
Μειονεκτήματα: "Spent 10 hours in a broken seat... wouldn’t recline. Screen on next seat was broken so I couldn’t move there. Bathroom out of toilet paper and at the end of the flight there was SO MUCH TRASH AND STUFF EVERYWHERE it looked like the ground at an outside 3 day concert. I’ve never seen such a filthy plane. And the food needs improvement."
Μειονεκτήματα: "Always delaying, catastrophic food."
Μειονεκτήματα: "The entire flight was great!"
Πλεονεκτήματα: "The crew was professional yet very friendly. Everything was great. Enjoyed my trip"
Πλεονεκτήματα: "Amazingly smooth flight and landing."
Πλεονεκτήματα: "Auto-adjusting windows"
Μειονεκτήματα: "Understaffed. The plane looked and felt old. Food was sub-par."
Πλεονεκτήματα: "Staff very friendly"
Μειονεκτήματα: "Bathroom cleanliness"
Πλεονεκτήματα: "Ethiopian beer, a first for me -- not bad."
Μειονεκτήματα: "Where is the famous Ethiopian arabica coffee?"
Μειονεκτήματα: "we were seating 2 hours at the aircraft with no electricity an then they move us to another aircraft and totally we arrived Nairobi more than 3 hours delay"
Πλεονεκτήματα: "Awesome crew"
Μειονεκτήματα: "No electrical plugs"
Πλεονεκτήματα: "Comfort The crew is always so helpful."
Μειονεκτήματα: "Food did not agree with me again."
Πλεονεκτήματα: "Everything Kosher food was excellent"
Πλεονεκτήματα: "USB plug, nice TV/ entertainment"
Πλεονεκτήματα: "The flight service"
Μειονεκτήματα: "The food was good"
Πλεονεκτήματα: "Crew members were friendly, movie selection was good, food was nice as well"
Μειονεκτήματα: "When checking in I asked if I'd need to collect my bags and recheck them for another flight. I was assured theyd make it all the way to my destination and I wouldn't need to re-check it. He was wrong and now I'm trying to find my lost bag."
Πλεονεκτήματα: "Crew and service"
Μειονεκτήματα: "On board entertainment was not up to date. Old movies. Little choice."
Μειονεκτήματα: "Airport in ADS was very basic. Was hard to find a descent toilet"
Μειονεκτήματα: "Check in was a mess in Ethiopia."
Μειονεκτήματα: "The entire flight was fully booked and plane full of people with bad hygiene whose smell was so offensive that I was nauseous. My friend and I were the only two Western people on the plane and forced to sit in the last row of the plane next to the toilets. Passengers were rude and pushed us during boarding, on the bus, and when leaving the plane. It was disgusting."
Μειονεκτήματα: "At Addis airport, they announced first that the trip got cancelled and postponed for another 7 hours. Then while lining up to change my ticket, I overheard people saying that the boarding is starting in 30 minutes and we have to rush to the gate. Then the gate number changed 3 times and the boarding time got delayed few times as well. It was a 5 stars chaos that trip!"
Πλεονεκτήματα: "Absolutely nothing"
Μειονεκτήματα: "My flight was only for refugees and was delayed by 8 hours, however airport staff did not have it on their manifest, and Ethiopian never informed me of status. I just sat in the airport all night until I eventually got frustrated and went home. The airline had no idea I was in the airport and no Ethiopian staff were present to speak with. When I and my family called Ethiopian, they hung up on us, at least 6 times. This was my worst experience ever and I will never fly Ethiopian airlines again."
Πλεονεκτήματα: "In entabe the way everything is done was very good the food on that day was not good"
Μειονεκτήματα: "My luggage was lost"
Μειονεκτήματα: "Comfort level and food."
Πλεονεκτήματα: "They made sure we had plenty to eat"
Μειονεκτήματα: "My entertainment system didn't work."
Μειονεκτήματα: "Horrible food selection, needs improvement"
Μειονεκτήματα: "Addis Airport is terribly organized and far too small for the volume of people they're pushing through it (which is probably the lead cause of the poor organization)."
Πλεονεκτήματα: "Friendly staff. Plenty of food and drinks."
Μειονεκτήματα: "Didn't like the music."
Μειονεκτήματα: "Ethiopian Air almost did not let me on the flight because I didn't have a return ticket through Ethiopian Air. Almost missed my flight, and was forced to purchase a return flight just so that I could make my flight. According to them, passport control would not let me into Cape Town without it, but customs never once asked for my return flight information."
Μειονεκτήματα: "Other travelers kept walking through our aisle, which was not an aisle. Therefore I was constantly getting bumped in the middle of the night waking me up. This area needs to be roped off to make other passengers walk around as to not disturb people sitting in that row. I arrived at my destination completely exhausted due to lack of sleep. Ethiopian Air provides horrible service."