Μειονεκτήματα: "Food was not fully prepared. potatoes were hard."
Μειονεκτήματα: "Flight was delayed 40 minutes and arrived 2 hours later."
Μειονεκτήματα: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Μειονεκτήματα: "The airline lost our bags!"
Πλεονεκτήματα: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Seats were good."
Μειονεκτήματα: "Frankfurt airport was bad. Too hot and poor organization. There was no place to sit and we were not allowed to go to the gate where sitting place was available."
Πλεονεκτήματα: "Great staff and food"
Πλεονεκτήματα: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Μειονεκτήματα: "So there was a 2 hours delay in Dallas which resulted in 11 hours delay in Frankfurt .. this trip was horrible how did they dare do that to the passengers.. they should have gotten us a place to rest but we were left on the chairs in the airport.. will never fly Lufthansa anymore"
Πλεονεκτήματα: "We upgraded to economy premium which was fantastic. With the exception of seats that lie down all the way, you feel like you are in business class."
Μειονεκτήματα: "I missed somehow the distribution of headsets, and I never got one (after asking for one). (Un-)fortunaltely there was no movie I really wanted to watch, or classical music for my taste (recitals, chamber music). Anyway, this is not a major problem, just a tiny glitch. The random boarding went surprisingly well, although I'd prefer the more structured version. Until there is bread, butter and cheese, I am fine with the bland food."
Πλεονεκτήματα: "On time, pleasant, comfortable."
Μειονεκτήματα: "Honestly all good!"
Πλεονεκτήματα: "Crews were very friendly"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "No entertainment on this flight"
Πλεονεκτήματα: "Boarding was late. Pilot said he would makeup the time, but he didn’t. Many passengers were late for their connecting flights.The Airbus was smooth and relatively quiet. Not much room for a 6 foot male. Crew was excellent. The food was just okay. Had to take a shuttle to and from the terminal in Frankfort, which added to the delays. Late boarding from Frankfurt to Stuttgart. Had to wait for the shuttle. Flight was fine."
Πλεονεκτήματα: "Very nice staff. Excellent entertainment options and food!"
Μειονεκτήματα: "Arm room was a bit cramped."
Πλεονεκτήματα: "Clean, modern place. Professional staff."
Πλεονεκτήματα: "The food was better than average. Portions were good and it was tasty. Movie selection was also great and included many recent releases. They provided a hot towel service bedorw and after meals which I loved."
Μειονεκτήματα: "Boarding was slow and the plane waited almost an hour after boarding was completed."
Μειονεκτήματα: "The boarding process was not good."
Πλεονεκτήματα: "The boarding procedure was fast and efficient. There was almost no waiting in line and the crew got the plane ready in minutes. Entertainment and food on the flight were both pretty good."
Μειονεκτήματα: "Seats were not too comfortable. For long flights like this one, they could really use a bit wider and softer seats."
Πλεονεκτήματα: "Excellent service during the two hour trip. No complaints whatsoever!"
Μειονεκτήματα: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Πλεονεκτήματα: "Water and juice served all the time"
Πλεονεκτήματα: "The staff was friendly, the seats were comfortable, and the price was perfect."
Μειονεκτήματα: "The breakfast was terrible and the dinner was barely better."
Πλεονεκτήματα: "Very helpful crew, great service. Will fly again."
Μειονεκτήματα: "Almost missed connecting flight had to run hard to make it. Airline did nothing to assure us that we will make it to next flight. Was very stressful, can do better."
Μειονεκτήματα: "Delayed in Munich an hour late"
Πλεονεκτήματα: "Very helpful people!"
Πλεονεκτήματα: "overall experience is great"
Μειονεκτήματα: "seats would have better"
Πλεονεκτήματα: "Relaxing environment in business class"
Μειονεκτήματα: "Food in business class can be better"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "This was my first time to fly Lufthansa, and I was very impressed! Great service, staff, meals, experience."
Μειονεκτήματα: "I prefer boarding at the terminal; we had to take a shuttle to the plane a ways out in the lot, but it wasn't a big deal."
Πλεονεκτήματα: "Clean plan, attentive attendants, flight was delayed 15 minutes but notified us promptly."
Μειονεκτήματα: "AS ALWAYS, LEG ROOM IS an issue on international flights. Screaming children kicking my seat the whole trip makes for an uncomfortable ride. Movies were slow to load and cut off multiple times for no reason."
Πλεονεκτήματα: "The food, the staff, the plane"
Μειονεκτήματα: "Unfortunately my movie screen wouldnt work which bummed me out for the long flight ☹"
Πλεονεκτήματα: "We checked in online into row 12 without any error messages about the fact that kids cannot sit there. When we arrived at the airport we were given different e.seats and we could not sit together with our kids."
Μειονεκτήματα: "No food, mixed up seating, no entertainment"
Μειονεκτήματα: "The leg room was awful. I felt like a packed sardine."
Πλεονεκτήματα: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Μειονεκτήματα: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Πλεονεκτήματα: "Plain in excellent condition and very clean. Friendly staff and welcome."
Μειονεκτήματα: "Should have mobile phone chargers on board."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "The customer service from the crew. The airplane, entertainment unit and options."
Μειονεκτήματα: "Low quality food."
Πλεονεκτήματα: "Short flight, so food, comfort, entertainment not as important"
Μειονεκτήματα: "All flights on Lufthansa, coming and going, were late in take off. We missed a connecting flight on the way to our vacation."
Πλεονεκτήματα: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Μειονεκτήματα: "Nice crew"
Πλεονεκτήματα: "on time."
Μειονεκτήματα: "was too congested"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Clean/comfortable plane with a great staff for the long flight."
Μειονεκτήματα: "Hard to upgrade unless you spend a fortune."
Πλεονεκτήματα: "Plane was new and good"
Μειονεκτήματα: "Flight was 4 hours delayed"
Μειονεκτήματα: "I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!"
Πλεονεκτήματα: "Lounges are good"
Μειονεκτήματα: "We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others."
Μειονεκτήματα: "The meals could have been better"
Πλεονεκτήματα: "The crew was great!"
Πλεονεκτήματα: "Fast onboarding, quick flight, travel agent went above and beyond fixing my ticket"
Μειονεκτήματα: "My ticket had to be reissued and I was the last one to board the plane."
Πλεονεκτήματα: "More leg room"
Πλεονεκτήματα: "The crew was very friendly and kind, and the flight was very easy. The food was good and not too expensive. Security was not crowded at all (afternoon on a Tuesday). My bag got pulled in security and the man who inspected it was incredibly nice and was efficient and helpful."
Μειονεκτήματα: "Boarding started a bit late, but I was running late as well so I can't complain much! The flight still landed on time."
Πλεονεκτήματα: "Friendly crew, flight on time, great food and snacks, good movie selection"
Μειονεκτήματα: "Seats not too confortable, landed on time but got to the gate 45 mins after landing"
Πλεονεκτήματα: "They were very nice and honest"
Μειονεκτήματα: "Nothing at all"
Μειονεκτήματα: "Charging for a cup of tea? Really?"
Πλεονεκτήματα: "It was on American ticked through BA"
Μειονεκτήματα: "Lost my seat assignment, got middle seat"
Πλεονεκτήματα: "The food, comfort and entertainment"
Μειονεκτήματα: "Arm rests on plane do not raise up all the way. I tried to lay down because the seat next to me was empty but I could not. Person operating the jet bridge took 20 minutes to learn how to operate it. We sat on the tarmac for an extended time"
Πλεονεκτήματα: "Checking in efficient, lounge comfortable"
Μειονεκτήματα: "Average service. Crew not very interested."
Πλεονεκτήματα: "New plane. Good leg room. Good service overall."
Μειονεκτήματα: "The crew had to do a hard reset of the entertainment system. Unfortunately it took more than 1.5 hours into the flights because the first reset did not work and the crew was busy with other things."
Πλεονεκτήματα: "Staff was very courteous"
Μειονεκτήματα: "Cramped seats"
Πλεονεκτήματα: "The crew was not good"
Μειονεκτήματα: "Seats were uncomfortable. Leg rest was uncomfortable. I kept getting notices that the flight was delayed up to 2hrs but got there and was on time. Then couldn't check in till a certain time; what's up with that?"
Πλεονεκτήματα: "Food, service, friendly, helpful Cabin crew made it a very positive experience"
Μειονεκτήματα: "Entertainment system is really ancient, it's lagging other airlines in terms of display size & quality, user interface and programming"
Πλεονεκτήματα: "flight OK. Palermo airport dreadful"
Μειονεκτήματα: "BA told us we could manage alone as a disabled traveller. Then when we tried to go through control they sent us somewhere different and said we couldn't go through as not reiustered disabled!! We had to register and be accompanied. Admittedly the red cross lady was excellent but we then got nothing to eat and felt like criminals. They said this was Italian law. It isn't We've been to Italy dozens of times with no problems. It needs fixing!!!!"
Μειονεκτήματα: "The seats were too close. The food could have been better."
Μειονεκτήματα: "The food choices were not appealing at all, and there wasn’t very much food either. Also, seats were narrow and uncomfortable. The seats seemed much better on the flight from London to Madrid."
Πλεονεκτήματα: "Movie choices were great."
Μειονεκτήματα: "I ordered a vegetarian meal well before day of flight. They said they did not have my order. Thankfully there were still vegetarian options (and I was at back of plane)."
Μειονεκτήματα: "Delays both for takeoff & landing resulting in my missing connection. Appallingly slow service - I was sitting in the rear and we were over southwest London in a holding pattern before we got any service- 2 and a half hours into the flight. BA needs to place more attendants or give the crew some instruction in efficiency...."
Μειονεκτήματα: "I was told this was a Finair flight and never received an email or phone call that it was changed to American Airlines. We stood at Finair check in line until the idiots there put up signs for Quatar. Typical American Airlines confusion, similar to past experiences."
Μειονεκτήματα: "They had a smaller crew and took a long time to serve food. People were getting food in different rows and in random order. Our luggage also took a long time to get off the plane."
Πλεονεκτήματα: "The quality of the food was amazing. Flight attendants were very helpful and pleasant. The movie options were also wonderful."
Μειονεκτήματα: "It was difficult for me to get comfortable. The lights that shine from above us were shining directly on me for a row behind me and for the person sitting on my left. Boarding was somewhat unorganized as there were people boarding in 2 areas."
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Μειονεκτήματα: "Paying for everything. Only 2 toilets for entire economy section"
Πλεονεκτήματα: "The attendants were professional and polite."
Μειονεκτήματα: "Food needs work."
Πλεονεκτήματα: "On-time with excellent entertainment system."
Μειονεκτήματα: "No wi-fi."
Πλεονεκτήματα: "Very old 777 that was also dirty. Food was lousey. BA has turned into a low budget airline"
Μειονεκτήματα: "Online check in was not available on 4 international flights, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."
Πλεονεκτήματα: "It was great. Staff was very nice."
Μειονεκτήματα: "There was no entertainment for that flight."
Πλεονεκτήματα: "Flight attendant was excellent"
Μειονεκτήματα: "Turbulence; people vomited, one in the isle."
Μειονεκτήματα: "I was sitting in business class and the crew ignored the passengers for most of the flight. They sounded like they were having a party in the galley."
Μειονεκτήματα: "Whatever the issue was two hours sitting alongside the gate caused issues for everyone onboard the plane and caused us to have to run through the entire airport just to make our connection."
Μειονεκτήματα: "the journey map was very poor quality - old aircraft perhaps ?"
Πλεονεκτήματα: "That the flight was not full and empty seats to stretch out your legs"
Μειονεκτήματα: "The movie selection was poor. Sat near crying baby and autistic kid very unpleasant. Should have section for family and kids and a way to alert other passengers of young children seating."
Πλεονεκτήματα: "Free drinks!"
Μειονεκτήματα: "No new movies!~"
Μειονεκτήματα: "Could not check in online"
Πλεονεκτήματα: "No crying babies on the plane."
Μειονεκτήματα: "Uncomfortable seating. Business class was taken much better care of than economy was. Crew tried to be cheerful, but I was supposed to start the second leg at 6:30 pm (approximately), and i had to change flights, got on that plane at about 12:30 am and got into Heathrow late, missed my next connection to Prague, causing more problems when I got to Prague. Not even an "I'm sorry for the delay" from crew or ground staff. Everyone seemed overworked."
Πλεονεκτήματα: "Super helpful Dallas staff"
Πλεονεκτήματα: "Speedy, timely, very professional crew"
Μειονεκτήματα: "A leg room is too small."
Μειονεκτήματα: "The tickets were never purchased at British Airways. I showed up at the airport and nobody had a record of me ever purchasing tickets. By the time we realized that kayak had not transferred funds to the airline, the plane had left and I had to completely re-book my trip at triple the cost. I will be disputing charges and contacting fraud services to resolve this issue."
Μειονεκτήματα: "Video froze on volume screen and the food was bAd as usual on aa bread is particularly bad"
Μειονεκτήματα: "Flight delayed three times."