Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Seats very comfortable"
Μειονεκτήματα: "This Lufthansa flight was operated by United Airlines. Coach seating was uncomfortable after a couple hours despite moving around regularly."
Πλεονεκτήματα: "Lufthansa always great. Comfortable seats, good and safe service."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Flight was ontime"
Μειονεκτήματα: "The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior"
Μειονεκτήματα: "Late, missed connection"
Πλεονεκτήματα: "Great crew."
Μειονεκτήματα: "Working TVs"
Πλεονεκτήματα: "Large entertainment variety"
Μειονεκτήματα: "Comfort less than desirable. Not enough sitting space. Also my luggage was left behind in Munich."
Μειονεκτήματα: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Πλεονεκτήματα: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Clean, modern place. Professional staff."
Μειονεκτήματα: "Crew at Newark airport unpleasant and dismissive."
Μειονεκτήματα: "The old airplane, small seats."
Πλεονεκτήματα: "Had a row to myself coming and going."
Μειονεκτήματα: "Missed transfer, despite assurance before takeoff."
Μειονεκτήματα: "Pathetic food, and really rude crew by the standards of an international flight."
Μειονεκτήματα: "The food was a bit over cooked and dry but overall excellent service."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Professionalism of the crew"
Μειονεκτήματα: "tight sits"
Μειονεκτήματα: "Nothing. Great flight great crew."
Πλεονεκτήματα: "Clean plan, attentive attendants, flight was delayed 15 minutes but notified us promptly."
Μειονεκτήματα: "Boarding was an unorganized free-for-all"
Πλεονεκτήματα: "The entire crew went above and beyond to ensure the most comfortable and enjoyable experience."
Πλεονεκτήματα: "Seat comfort, easy of boarding."
Πλεονεκτήματα: "Hasn't happened. Still waiting."
Πλεονεκτήματα: "Baggage handling, efficiency overall"
Μειονεκτήματα: "Small legroom in economy"
Πλεονεκτήματα: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."
Πλεονεκτήματα: "Large leg room"
Μειονεκτήματα: "Flight late missed connection flight for me. TV on arm, too small too close difficult to rewind had to shut down during descent while seatback TVs were still allowed to play"
Πλεονεκτήματα: "Very professional crew !!"
Μειονεκτήματα: "Nothing to write ."
Πλεονεκτήματα: "Great crew, service was excellent"
Μειονεκτήματα: "Stoll in Germany first flight was over 1.5 hour late a I miss my original flight. I must wait now for afternoon flight and wait all day having family emergency situation."
Πλεονεκτήματα: "Service, comfort, movie selections"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Entertainment center was not working properly. Had to be rebooted twice."
Πλεονεκτήματα: "I loved the choice of movies"
Μειονεκτήματα: "Lack of space"
Μειονεκτήματα: "Food, stuff, seats"
Μειονεκτήματα: "N/A because we missed the flight."
Πλεονεκτήματα: "Flight was on time and uneventful. Plane was a bit cool and most passengers were required to put their jackets back on. No complaints otherwise."
Μειονεκτήματα: "Newark is not my preferred airport. We had to leave secure area between flights. Upon reentry, security stations were undermanned and wait times were long."
Μειονεκτήματα: "Did not take this flight due to delay missed my connection by 15 mins... Rescheduling was easy but flight was not convenant"
Πλεονεκτήματα: "The staff was not friendly at all. For international flight, especially long ones the seats should be able to go back further and not feel like a board, the seats were uncomfortable and small. The area between first class and the back of the plane had air issues, and I was sweating and so hot it woke me up, so on a 10 hour flight I got 1 hour of sleep. Ruined my first day of vacation."
Μειονεκτήματα: "Everything was aweful except for the movie selections."
Μειονεκτήματα: "Seats were beyond uncomfortable unless someone was shorter than 5 feet tall. Zero amenities. I know it was the economy section but our 4 tickets were close to $6000.00. A few perks would have been appreciated."
Μειονεκτήματα: "The flight was cancelled, I waited on the service center line for over 3 hours and in the end had to take a 8hr train ride in order to get to not completly miss my sailing trip. I arrivd to my boat 10hrs late when I was scheduled to take a 1.5hr flight and would have arrived 5 hours early."
Πλεονεκτήματα: "Such a nice plane. So clean and new and professional staff."
Μειονεκτήματα: "Boarding a little disorganized. But it was the airports fault I think."
Μειονεκτήματα: "The least comfortable and smallest narrow business class seats ever"
Πλεονεκτήματα: "Friendly staff and smooth boarding process."
Μειονεκτήματα: "British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline."
Πλεονεκτήματα: "Great communication from all aspects of crew etc during our delay. Fantastic flight crew who are very sweet and caring. I also enjoyed that we had meals on the flight and didn’t have to pay. That is such a simple but wonderful things."
Μειονεκτήματα: "Delayed due to storms etc. Never ideal."
Πλεονεκτήματα: "Very friendly"
Πλεονεκτήματα: "The crew was friendly and the pilot did an excellent job getting us there safe."
Μειονεκτήματα: "The food they served was not the greatest"
Μειονεκτήματα: "Entire trip was cancelled due to a missed connectio in Chicago on Sept 3 and inability to rebook because all flights were overbooked the following day."
Πλεονεκτήματα: "Nice staff. Decent entertainment system."
Μειονεκτήματα: "Lack of leg room. Uncomfortable seats."
Πλεονεκτήματα: "The food was surprisingly tasty for an airplane - it looked horrific but that’s of no importance. The airplane staff was very friendly and generous, possibly due to delays everywhere."
Μειονεκτήματα: "Delayed takeoffs on both legs of the flight, combined with absolutely awful layout at Heathrow which made us nearly miss our connecting flight. Why do we have to go through security again in London?"
Πλεονεκτήματα: "The orderly manner in boarding & customer service"
Μειονεκτήματα: "Everything was great"
Πλεονεκτήματα: "It was short and fine"
Μειονεκτήματα: "Cramped seats. Hot and sweaty. Poor food quality. Stingy on beverages"
Πλεονεκτήματα: "Simple trip no delays and pretty quick Flight time."
Μειονεκτήματα: "Nothing to report"
Μειονεκτήματα: "There was preferential treatment for British passengers - they were taken care of first and with a friendly tone."
Μειονεκτήματα: "Bumpy but not BA’s fault"
Μειονεκτήματα: "Flight canceled want able to rebook"
Πλεονεκτήματα: "My seat was comfortable, with good head and neck support."
Μειονεκτήματα: "BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy."
Μειονεκτήματα: "Did not get seat I reserved. Stuck in middle seat. Very late."
Πλεονεκτήματα: "The gate agents had no idea how to effectively board passengers in an expeditious and civilized manner. The on-board crew was top-notch. Seat room was adequate, but justthat."
Πλεονεκτήματα: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Μειονεκτήματα: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
Πλεονεκτήματα: "Your staff were truly excellent, helpful and engaging."
Μειονεκτήματα: "My TV worked only intermittently and I therefore could not relax and enjoy the entertainment..."
Μειονεκτήματα: "Please include a complimentary tea and/or snack."
Μειονεκτήματα: "They sat me in the last row but at least the chair reclined. Boarding was a mess. But entertainment and food were decent."
Πλεονεκτήματα: "Boarding and bathrooms"
Μειονεκτήματα: "Crew was rude except for pilot greetings while boarding. They couldn’t even take cash for food nor provide a free snack or beverage."
Πλεονεκτήματα: "This was the first time I had flown into Oakland instead of SFO. It was faster, easier and close to my destination than San Francisco Airport."
Μειονεκτήματα: "The selection of music on BA flights has fallen dramatically in the last year. I prefer to listen to music rather than watch movies and in the past there was a good selection and a broad choice."
Πλεονεκτήματα: "The crew was great & the food was good. Service was good."
Μειονεκτήματα: "BA doesn’t let you reserve seats when you book your flights, even for business class, never heard of that with any other airline, that’s just not right when you are spending so much money. Luckily for me the seat next to me was vacant, hence it was fine, otherwise it would have been very uncomfortable as it is a little too tight. on the 777 having 8 seats in a row is a tight space even with all the configuration."
Πλεονεκτήματα: "everything went smoothly"
Μειονεκτήματα: "Not enough choices for movies or tv shows."
Πλεονεκτήματα: "Glass of wine"
Μειονεκτήματα: "Old plane - good horrible no are room"
Μειονεκτήματα: "Horrible plane. Sounded like it was on its last legs."
Πλεονεκτήματα: "Nothing to complain about. Everything excellent."
Πλεονεκτήματα: "Games at the tv."
Μειονεκτήματα: "Food do not tase good. Very litle space in the economic flys. You make bigger plains with less spaces I was feeling like a bag of potatoes"
Μειονεκτήματα: "Cramped seats. Entertainment system did not work well."
Μειονεκτήματα: "Awesome staff! Great food and tea!"
Πλεονεκτήματα: "Both the staff and flight were great!"
Πλεονεκτήματα: "Food was excellent"
Πλεονεκτήματα: "Very little."
Μειονεκτήματα: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."
Μειονεκτήματα: "Four hours before departure, the flight was canceled! Unfortunately, the ticket workers were too few in trying to reboot all the passengers. I was transferred to United after an hour and a half wait but was sent back to Aer Lingus (who was operating the flight for BA) by United because the Aer Lingus ticket personnel made the reservation on United but failed to provide the information necessary to generate the ticket. Never British Airways/ Aer Lingus again!"
Πλεονεκτήματα: "Plane was nice"
Μειονεκτήματα: "Didn't get food order correct"
Πλεονεκτήματα: "Comfortable seats"
Μειονεκτήματα: "Flight was unexpectedly delayed making us almost miss our connecting flight even though it was 1.5 hours after we were supposed to land."
Πλεονεκτήματα: "Inflight entertainment with access to recent movies. Service was good."
Μειονεκτήματα: "Fee for assigned seating. No outlets for charging electronic devices."
Πλεονεκτήματα: "Great customer service all around! Staff was very responsive and apologetic to an unfortunate mid flight experience of a baby throwing up"
Μειονεκτήματα: "All good!"
Πλεονεκτήματα: "The flight was half full"
Μειονεκτήματα: "The plane was half comfortable. We were charged for everything. Water, etc."
Πλεονεκτήματα: "stewardess gave me paracetamol for headache."
Πλεονεκτήματα: "The lounge services and staff at the airport."
Μειονεκτήματα: "seats and surfaces not so clean in club world."
Μειονεκτήματα: "Online check in was not available on 4 international flights, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."
Μειονεκτήματα: "There was no entertainment for that flight."
Πλεονεκτήματα: "Staff all very pleasant."
Μειονεκτήματα: "Forced to check carry-on bag at the gate at which point they apparently gave me a baggage claim ticket with someone else's name on it. Because of all the uncertainty when they decided to do this, it was not caught until the bags did not show up at my final destination. They were however very pleasant while incorrectly marking our bags."
Μειονεκτήματα: "The TV interface was not great and a little slow"
Πλεονεκτήματα: "Boarding was smooth, the attendants attendant, the food surprisingly good, and the entertainment outstanding. An entire library of in-flight movies, a display of where your flight is in the world, a few in-lfight games and even an in-flight chatroom."
Μειονεκτήματα: "A few times, I feel like the attendants either didn't notice me."
Μειονεκτήματα: "Worst flight ever! Crew very unprofessional. The plane was filthy and most seats did not recline. It was a night flight but they were unable to turn the lights off. We took off almost an hour later because they did not have ice nor snacks."
Μειονεκτήματα: "Food unpleasant taste"