Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Πλεονεκτήματα: "Fabulous service"
Μειονεκτήματα: "Not a thing"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Organized, clean"
Μειονεκτήματα: "Kinder crew, better headphones"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Food was just ok."
Πλεονεκτήματα: "Flight was almost on time, boarding is always cumbersome but personel very helpful"
Μειονεκτήματα: "Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health"
Μειονεκτήματα: "The four hour delay which made me miss my conecting flight causing me to spend an entire day at the airport waiting for a available flight making me miss a portion of the travel tour I booked"
Πλεονεκτήματα: "Lots of space....very comfortable seat."
Μειονεκτήματα: "Can’t think of a thing."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "There is too little leg room; knees hitting seat in front of me."
Μειονεκτήματα: "The list of movies was poor"
Πλεονεκτήματα: "The service was amazing. Why can’t US carriers be like them?!"
Μειονεκτήματα: "They didn’t let us in the flight because the first flight was missed! It was a terrible experience to wait at the airport calling Lufthansa Airlines over and over again with no result..."
Πλεονεκτήματα: "Beautiful new plane — supremely clean"
Πλεονεκτήματα: "First class was amazing."
Πλεονεκτήματα: "Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Caring staff, nice TV screens, good food."
Μειονεκτήματα: "Stroller damaged by cargo people"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "My booking and ticketing went very well Lufthansa was great"
Πλεονεκτήματα: "Good service. Multiple languages."
Μειονεκτήματα: "Lights were on too much. No time to sleep."
Μειονεκτήματα: "More variety in entertainment would be good;"
Πλεονεκτήματα: "All of the above"
Μειονεκτήματα: "We were delayed for two. Hours"
Πλεονεκτήματα: "Comfort, food, service - all were superb."
Μειονεκτήματα: "Can't think of a thing."
Πλεονεκτήματα: "On time, very pleasant crew, good, ample food."
Πλεονεκτήματα: "Good food and movies"
Μειονεκτήματα: "seat had problems mechanically"
Πλεονεκτήματα: "Food was by good"
Μειονεκτήματα: "The cabin air at my seat was very stuffy. There's no air vents and I can't control getting fresh air"
Πλεονεκτήματα: "Planes were new. Delayed flights but caught up by staff."
Μειονεκτήματα: "Food was terrible. Check in process chaotic. Service was fair."
Πλεονεκτήματα: "The flight was on time. The crew was friendly and efficient."
Πλεονεκτήματα: "Safety and ease of flying- cleanliness too"
Μειονεκτήματα: "No food at all! The system for getting food was unclear."
Πλεονεκτήματα: "Excellent service....very comfortable."
Μειονεκτήματα: "And packed in like rolled up silk undergarments."
Πλεονεκτήματα: "Food wine and professional courteous staff. So much nicer than American airlines"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. ."
Πλεονεκτήματα: "Great food, on time arrival"
Μειονεκτήματα: "Seats are very tight."
Πλεονεκτήματα: "The entertainment was terrific for a long flight. Staff was friendly and helpful."
Πλεονεκτήματα: "A new plane, the service was good."
Μειονεκτήματα: "The crew was not friendly. The cabin temperature was set very high (~75f or higher) the entire flight without any individual vents for airflow, so that many passengers were uncomfortable and sweating during the flight. The food provided was poor quality (for the meal, I chose chicken which was boiled pieces of chicken without any flavor - I feed my cats better!). I will try and avoid flying this airline in the future at all costs."
Πλεονεκτήματα: "The whole flight went in time and all was well..."
Μειονεκτήματα: "But when we got to Barcelona we had to wait 40 mins to get off the plane and another 2 hours to get our luggage. The baggage handlers went on strike."
Μειονεκτήματα: "In Boston, the boarding process was worst I have seen of any airlines and terribly organized. Given it was 747 flight, the boarding took over an hour and 50 min behind scheduled start time. The crew did not board until after the scheduled boarding time. No crowd control or baggage control announcements. compounded with traffic on the runway"
Πλεονεκτήματα: "Return on investment is excellent. great ground and air crew great service all around."
Πλεονεκτήματα: "The crews were awesome and very friendly professional"
Μειονεκτήματα: "Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service."
Πλεονεκτήματα: "Seats were comfortable. The blankets and pillow were an amazing addition and made the flight more comfortable."
Μειονεκτήματα: "Would have enjoyed free WiFi"
Πλεονεκτήματα: "Great crew, smooth flight"
Πλεονεκτήματα: "The crew was efficient and well trained"
Μειονεκτήματα: "The food needed salt and the bread was a little dry."
Πλεονεκτήματα: "U.S. Customs at the Dublin airport is helpful so when you land in the US after a long flight you can get home quicker."
Μειονεκτήματα: "Nothing. All was great."
Μειονεκτήματα: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Πλεονεκτήματα: "It left on time."
Μειονεκτήματα: "Uncomfortable seats. pay as you go--even for water."
Πλεονεκτήματα: "Friendly people, plenty of food on the plane.."
Μειονεκτήματα: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."
Πλεονεκτήματα: "The airplane, crew, service, hospitality, and enternaintment were great."
Μειονεκτήματα: "Logistics of US border control while leaving Dublin was not as efficient nor smooth as the EU side."
Μειονεκτήματα: "I did not like how early I had to go through US preclearance before my flight...2 hours is ridiculous to have to wait at gate!"
Πλεονεκτήματα: "Timely departure."
Μειονεκτήματα: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Πλεονεκτήματα: "Plane was clean and comfortable, Entertainment was good, crew was friendly"
Μειονεκτήματα: "You now have to pay for beer and wine and a long haul flight on a major carrier…"
Πλεονεκτήματα: "I fly a lot in the US. Most of the time I’m afaid of the US flight attendants because they act like I’m bothering them when I ask a question. Aer Lingus flight attendants were so nice and SMILED even at 3am! Great service!"
Μειονεκτήματα: "Dropped myself and my partner from our connecting flight from Heathrow to Boston cause of a plane switch. Provided no reason for why we were selected. Then was put on a flight to Dulles and then to Boston. Ended up arriving home about 5 and a half hours later than anticipated due to BA's incompetence. Awful day of travel. Also the plane's temperature was HOT! I've never experienced such discomfort on a flight."
Πλεονεκτήματα: "Small plane, boarded efficiently and quickly. Friendly crew."
Πλεονεκτήματα: "Staff were nice"
Μειονεκτήματα: "The seats were exceptionally narrow. Seats were firm and uncomfortable, my entire body was aching and it was impossible to sleep bc the cabin lights were on the entire flight . I’ve flown to Europe via British airways before and I can’t even compare the two. THe thought of having to fly back in the same aircraft is giving me cold sweats and i wish I didn’t have to"
Πλεονεκτήματα: "Pretty good flight for a good price."
Μειονεκτήματα: "It would be so nice to have tea and/or coffee served before landing. oming in at 5am or 1am North America time is difficult and if you have to travel more that day a cup of coffee or tea sure would help. Serving tea and coffee at ten pm after serving dinner isnt good if you want to sleep..just keep it warm and serve it before we land."
Πλεονεκτήματα: "Girl sitting beside me!"
Μειονεκτήματα: "Guy sitting behind me!"
Πλεονεκτήματα: "Was exceptionally impressed that the cabin crew made a cabin-wide announcement concerning a passenger with a peanut allergy. Other airlines could learn a lot in this department. Keep up the good work!"
Πλεονεκτήματα: "The employees were very nice and helpful."
Μειονεκτήματα: "Our itinerary was a little confusing, because it said british airways, but we were flying on aer lingus. So we went to the wrong gate at first, luckily we had shown up early amd that gave us plenty of time to make it to the correct gate."
Πλεονεκτήματα: "In flight service was good."
Μειονεκτήματα: "Check in desk is always packed."
Μειονεκτήματα: "the entertainment system is not good as other airlines, also the served drink is not good."
Πλεονεκτήματα: "Everyone was super cheerful and happy to help."
Μειονεκτήματα: "No free alcohol on an international flight?!?!"
Πλεονεκτήματα: "Jet blue had best seats by far and Dunkin Donut coffee was to die for"
Πλεονεκτήματα: "Nothing but the price, flight was Aer Lingus to PRA and was less than expected"
Μειονεκτήματα: "Paying for coffee??"
Μειονεκτήματα: "I arrived late at the airport (1:10 before planned departure) and eventhough the plane was late, the staff didn't want to help me check in. After reaching out to be rebooked the following day, another staff member accepted to check me in because the flight was late and not full. I was very thankful to this second staff member because it was a two days trip that would have turned to only one if he didn't check me in."
Μειονεκτήματα: "Plane was an hour late leaving."
Πλεονεκτήματα: "Not a single thing"
Μειονεκτήματα: "Not even free water"
Πλεονεκτήματα: "Everyone was polite and helpful... and we were on time !"
Μειονεκτήματα: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Πλεονεκτήματα: "Pretty much on time. Basic flight. No frills."
Μειονεκτήματα: "No entertainment. No complimentary services."
Πλεονεκτήματα: "Louise (on Aerlingus) was a tremendous help to me throughout the flight. Kind, welcoming, and professional. It was because of her service that I am giving my flight as high of a review as I am."
Μειονεκτήματα: "My seat cushion was so worn down that I felt like I spent the flight against two boards."
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Uncomfortable seats that do not always work properly (the recline will recline too much and not go back up)"
Μειονεκτήματα: "Sound was very poor on movies. Difficult to recline seat."
Πλεονεκτήματα: "The price and convenience was great, airline was well kept with minor technology issues. Restroom facilities were well kept and food was adequate (what airline food is really good?) turbulent flight but the pilot did a goood job maneuvering around."
Μειονεκτήματα: "The headsets provided for international movies sound quality was very poor.my daughter and I found ourselves using a single prong (airline headsets require two one for each ear)headphones from our phone to listen to movies with only one in. One flight attendant was not pleasant and wound up spilling a full cup of water on my lap, followed by another hitting me with the food cart. I am a frequent traveler so for me this shouldn't sway anyone's opinion on a minor instance."
Πλεονεκτήματα: "Great movie and music selection. Crew was friendly"
Μειονεκτήματα: "Had to walk out to the plane in the pouring rain with no umbrella."
Μειονεκτήματα: "very confusing to print boarding passes"
Μειονεκτήματα: "It was supposed to be a British airways flight but it ended up being an aer lingus flight."
Πλεονεκτήματα: "Service was great, everyone was really helpful"
Πλεονεκτήματα: "I liked the straightforward flight home. Always friendly staff."
Μειονεκτήματα: "I also loved that my return flight was changed to a much better convenient time ar no extra cost. I recommend this site for anyone to book their flights and hotels.."
Πλεονεκτήματα: "Crew was great - very nice and fun - food was better than average for airplane food."
Μειονεκτήματα: "Plane was a bit dated. Seats were worn out and uncomfortable - entertainment system was slow and crashed a lot."
Πλεονεκτήματα: "The in-flight staff were also very helpful."
Πλεονεκτήματα: "Great flight, smooth, nice crew, newer movies to watch, I couldn't ask for anything more"
Μειονεκτήματα: "Sorry the attitude to help people after a cancelled flight is sucks,"
Πλεονεκτήματα: "Easy and quick boarding."
Μειονεκτήματα: "Seat space was tight"
Πλεονεκτήματα: "Sarah the Cabin Manager was amazing."
Μειονεκτήματα: "The business seats are horrible"
Πλεονεκτήματα: "Impressed with food and crew!!"
Μειονεκτήματα: "Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room."
Πλεονεκτήματα: "Crew were wonderful."
Μειονεκτήματα: "It would be good if ba could stop losing my luggage."
Μειονεκτήματα: "Organisation at Tegal airport, was a free for all to board the plane."
Πλεονεκτήματα: "Wonderful crew!"
Μειονεκτήματα: "It is impossible to get comfortable in those seats."
Πλεονεκτήματα: "Crew was great, plenty of food."
Μειονεκτήματα: "The announcements ran a bit long toward the end of the flight. Quite a bit long"
Πλεονεκτήματα: "Direct boarding from business class lounge!"
Πλεονεκτήματα: "Crew was very accommodating, seats were comfortable"
Μειονεκτήματα: "everything was good"
Πλεονεκτήματα: "Cancel month ago, NO money back !!! No good company"
Μειονεκτήματα: "Cancel month ago, NO money back ! No good company."
Πλεονεκτήματα: "Boarding process was very orderly. The 2-4-2 seating arrangement is quite nice for economy as it is a bit more spacious & comfortable. Sat in window seat with a huge compartment storage next to me by window - great for easy access to electronics, etc.. Great movie selection. Short and efficient flight and my fears about basic economy ticket were dissipated as I was able to check a bag and get better seat assignment at airport."
Μειονεκτήματα: "Slow service, not served dinner until almost 10pm. Lights were never turned down so difficult to sleep altho I had eye mask and noise cancelling headphones. Seats are not super comfortable but if you bring neck pillow and blanket it’s better."
Πλεονεκτήματα: "Very professional, respectful and efficient people. I am impressed by their kindness, always smiling while talking to the passengers."
Πλεονεκτήματα: "Beautiful plane. Cool black leather seats. Extremely nice crew."
Μειονεκτήματα: "No tv our power source"
Μειονεκτήματα: "We waited in the plane for 5 hours and ended with a cancelled flight. We were rebooked out of Oakland the next day. Missed an entire day in Rome for our honeymoon, lost a night at a hotel, and lost money on a tour."
Πλεονεκτήματα: "Wonderful service ....i like everything"
Μειονεκτήματα: "Everything was okay"
Πλεονεκτήματα: "Missed my connection. Been at airport 6 hrs to get to Milan"
Μειονεκτήματα: "Boston crew not checking me in and missing my connection"
Πλεονεκτήματα: "Crew was great, food was excellent."
Πλεονεκτήματα: "Did not even fly"
Μειονεκτήματα: "Our flight was cancelled due to weather. This happens. But it was the worst customer service experience I have ever had. I spoke with four people at British Airways and five people at the booking agent. Nobody wwpuld verify anything. British Air even said at one point “you are not a customer because you booked through an agent”. That gentleman would not even transfer me to a supervisor for help. He told me “they didn’t exist”. I will never attempt to fly them again."
Πλεονεκτήματα: "Checking in efficient, lounge comfortable"
Μειονεκτήματα: "Average service. Crew not very interested."
Πλεονεκτήματα: "The flight attendants were very friendly and helpful - much better than my experiences recently on SwissAir and TAP. That made the difference between an acceptable flight experience and a good one. Food and entertainment options were fine - nothing to write home about."
Μειονεκτήματα: "My food tray was broken - okay to eat on but hopefully fixed soon."
Πλεονεκτήματα: "My favorite was the food. I ordered vegetarian dairy free. It was fantastic. The crew was pleasant to everyone."
Μειονεκτήματα: "overhead storage was inadequate. People were allowed to carry on bags to large to fit the overhead bins correctly."
Μειονεκτήματα: "Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London."
Πλεονεκτήματα: "The food on the flight was good and the wheelchair assistance was good too."
Πλεονεκτήματα: "The staff was very friendly, responsive, and helpful. They made sure we had timely service for all aspects of the trip. Business class was comfortable."
Μειονεκτήματα: "Food had a bit too much sodium. Not a wide enough movie selection in the entertainment."
Μειονεκτήματα: "I thought the seats we were not comfortable"
Πλεονεκτήματα: "Flight attendants are very helpful. Food options are better than American Airlines."
Μειονεκτήματα: "The seats are narrow, could be wider (please see Cathay Pacific layout - they are the best in the One World Alliance). The amount of storage space at the seat level was limited. Limited lighting available when one wants lights for personal use. Lastly, the person sitting in the window seat has to "step over" the aisle person (is he/she is sleeping) - not a good design."
Πλεονεκτήματα: "Crew members were all very nice.the flight was on time."
Μειονεκτήματα: "The breakfast served before landing was no good,"
Μειονεκτήματα: "Plane departed late and stalled at landing- delay caused me to miss connection and set me back getting home by 7 hours at the end of it all."
Πλεονεκτήματα: "On time. Decent legroom. Average movies -- a bit bland."
Μειονεκτήματα: "Daytime flight, Boston to London. Fair breakfast. But instead of a decent snack and wine before landing 7pm, they gave chips and cookies and no wine."
Πλεονεκτήματα: "The crew was very sweet. The flight was super short so it was comfortable enough for the short flight."
Μειονεκτήματα: "The flight was delayed by an hour and a half. I had a 40 min delay with Alaska airlines 2 weeks ago and the min I arrived at my destination I had a text apologising for the delay. Along with a link to $100 credit with the airline. This is what real customer service is about. Not just empty apologies."
Πλεονεκτήματα: "Staff and leg room"
Μειονεκτήματα: "the last part from london to milan was not great they did not offer coffee or water and the crew was very unfriendy"
Πλεονεκτήματα: "They need to improve confort and food choices! Overall: very good!"
Πλεονεκτήματα: "The crew was very attentive"
Μειονεκτήματα: "The flight was a bit delayed. Overall a good experience!"
Πλεονεκτήματα: "Otherwise great flight"
Μειονεκτήματα: "Cabin crew seemed uninterested in passengers. Hot food was honestly disgusting and there were no snacks other than a sugary chocolate bar"
Πλεονεκτήματα: "Everything! Best airline ever."
Πλεονεκτήματα: "Timely boarding and arrival. Friendly service."
Μειονεκτήματα: "The entertainment was not really good - very few movie options. Food was so-so, not really anything as good as it can be."
Πλεονεκτήματα: "Most everything"
Μειονεκτήματα: "Seat choice"
Πλεονεκτήματα: "1. MAA - Boarding - grouping should have been more professional"
Μειονεκτήματα: "1. I had filled up API information & am an Executive club member. My India contact number is available on record. In spite of that I did not get SMS about flight ETD details or alert. 2. First meal was served about 1 hour after departure, which is Ok. The second meal was served after 8 hours, towards end of flight. 3. BA 36 takes off at ETD 05.30 & travels east. It is always day time as it flies."
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Μειονεκτήματα: "My sound in the movie didn't work as the headphone jack wouldn't work. It made the movie unwatchable."
Μειονεκτήματα: "The service was terrible and staff was unpleasant"
Πλεονεκτήματα: "I was not made to board the plane because I didn't have a transit visa to London causing me to be stranded in Boston.i called the customer service a month before my departure but he was not able to tell me to get a transit visa to London before my departure"
Μειονεκτήματα: "British airways were not helpful....webjet costumer service did not also provide me with enough information before booking me on the flight...I therefore need a refund of my money ASAP"
Πλεονεκτήματα: "Best Trans-Atlantic flight I have taken. Excellent crew and accommodating cabin."
Μειονεκτήματα: "I was not let onto the flight as my passport was expiring in less than 3 months and the EU has restrictions against this. My disappointment stems from the fact that I was not given any warning that this was a concern before I arrived at the airport. So, I was unable to use the ticket and have been subsequently told that I cannot be refunded for any part of the ticket. As a consequence, I will not be using Finnair again at any point in the future."
Πλεονεκτήματα: "The choice of new movies!"
Μειονεκτήματα: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Πλεονεκτήματα: "On time with a very pleasant crew."
Πλεονεκτήματα: "Crew was nice. Had no problems with my carry on."
Μειονεκτήματα: "Paying for an assigned seat is ridiculous so my friend and I didn’t sit next to each other."
Πλεονεκτήματα: "No traffic to LGA. No security lines. First in line to take off."
Μειονεκτήματα: "Snack options are very poor."
Μειονεκτήματα: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Πλεονεκτήματα: "Nice crew and comfortable seats. It was a fairly smooth ride."
Μειονεκτήματα: "The cabin was hot for the whole flight"
Μειονεκτήματα: "Offered entertainment"
Μειονεκτήματα: "Plane flight got delayed until 6pm from 10:30am. What."
Πλεονεκτήματα: "Crew were amazing despite all the delays throughout the day"
Μειονεκτήματα: "The weather lol"
Πλεονεκτήματα: "Awesome Customer Service"
Πλεονεκτήματα: "On time despite ground hold"
Μειονεκτήματα: "Having flight attendants board with 4 bags and taking most storage"
Μειονεκτήματα: "The chairs can be more comfortable."
Πλεονεκτήματα: "Yes very pleasurable."
Μειονεκτήματα: "We arrived 2 hours late."
Πλεονεκτήματα: "I appreciated that they were interested in the general welfare of the whole craft in the midst of storms."
Μειονεκτήματα: "The long delays, the cancellation near midnight, the long lines to what I thought was going to be some type of reimbursement for all the inconvenience at now having to find lodging for the evening, spend an entire day back at the airport, and transport myself from the NEW airport they made available for me from the original airport I had chosen. Absolutely NO compensation or reimbursement due to "weather." While I understand they can't control the weather, this is literally one of the greatest elements in their company. They should have provisions FOR it. Running out of airlines I could trust and rely on, and thought American would deliver. But No, not even this one. Extremely disappointed and staying away from AA."
Πλεονεκτήματα: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Μειονεκτήματα: "Got there safe!"
Πλεονεκτήματα: "Trip overall was great until getting baggage at baggage claim."
Μειονεκτήματα: "We waited 1 hr or more for our baggage to arrive at baggage claim and no one from AA told us anything until about 50 minutes into our wait that there was a weather delay so baggage crew couldn't work in the conditions. When we landed, the weather was fine so no one knew! Many people missed connections or had to run through the airport by time they got their bags. Better communication would have been easy to do to keep us informed."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "I really liked crew, fast boarding"
Μειονεκτήματα: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
Πλεονεκτήματα: "The flight itself was fine and the staff were friendly."
Μειονεκτήματα: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."
Πλεονεκτήματα: "Quick takeoff and landing. Very smooth ride and friendly crew."
Μειονεκτήματα: "Flight was delayed"
Μειονεκτήματα: "Delays. Crew were rude. Down graded seats separated from spouse"
Πλεονεκτήματα: "Delayed for 2 and a half hours"
Πλεονεκτήματα: "Everyone was very professional and pleasant."
Μειονεκτήματα: "All great today."
Πλεονεκτήματα: "Staff was friendly and genuine"
Μειονεκτήματα: "They didn’t load enough “for purchase” food. This was a six hour flight! They has no options left excepthummus and chips. This is second flight on American this year where they don’t supply the plane appropriately."
Πλεονεκτήματα: "Crew was lovely. Attentive but not annoying."
Μειονεκτήματα: "Not until the cabin doors closed did I realize the plane didn't have an individual entertainment system."
Μειονεκτήματα: "Just never enough leg room❗️"
Πλεονεκτήματα: "It’s the industry practice that the service level for 6 hours long flight is by the ‘domestic’ but it’s shaemful. No food or video screen !!!"
Πλεονεκτήματα: "I lucked out, I was in a row alone, so got to stretch out and sleep for 3 of the 6.5 hours of the trip."
Μειονεκτήματα: "The entertainment might have been good, but the touch screen system was extremely cumbersome andf it was hard to get a good overview about what was available and then when one thought one had chosen something, something else started to play. I tried to listen to classical music, but the cabin music was louder,"
Πλεονεκτήματα: "Lots of food and drinks, nice crew and pretty good experience"
Μειονεκτήματα: "Tv screen too slow..... doesn't work that good,the plane was a little noisier at take off than usually, nothing mayor...."
Πλεονεκτήματα: "Crew service"
Μειονεκτήματα: "Very cramped seating Delays on both flights"
Πλεονεκτήματα: "Friendly staff. In-flight entertainment included."
Μειονεκτήματα: "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"
Πλεονεκτήματα: "Good crew Lucky to get better seats!"
Μειονεκτήματα: "Poor Selection of entertainment not enough screen"
Πλεονεκτήματα: "Everything was on time and great."
Μειονεκτήματα: "Ever thing was fine."
Μειονεκτήματα: "Missed connecting flight because they left late out of our origin location. We were only 2 min late but they closed the door eventhough they knew the previous flight had landed and we were on our way to the flight."
Πλεονεκτήματα: "I got an upgrade which was nice. The crew was friendly"
Μειονεκτήματα: "Ran out of popcorn but really nothing"
Πλεονεκτήματα: "Staff was excellent"
Μειονεκτήματα: "Had to change flight again because I would not have made my connection. Also paying for wifi that barley worked!"
Πλεονεκτήματα: "The FAs on this flight were nice, engaging and caring, the way they should be, so I was happy about that."
Μειονεκτήματα: "There was a teenager in front of me that was turning back every few seconds and made me nervous what she was looking back for. Then, there was an elderly woman sitting right next to me that kept pushing me every time she'd get out her tablet, pills, pocketbook, etc. By the end of the short 2-hour flight, I've had it with her."
Πλεονεκτήματα: "flight left and arrived on time. Service was efficient and friendly."
Πλεονεκτήματα: "Flight on time"
Μειονεκτήματα: "Airplane should be a bit more modern."
Πλεονεκτήματα: "I. Did not take this flight had a family emergency had to get home right away"
Πλεονεκτήματα: "The seats were more comfortable. You"
Μειονεκτήματα: "The middle seat and the guy in front of me who decided to recline!!!"
Μειονεκτήματα: "Food was expensive and not well put together."
Πλεονεκτήματα: "Small seats, no consideration for disabled travelers. Pretzels suck. One 30 min tv show on 2.5 hour flight. No bathroom for handicap. Cheap airfare is the only reason I fly American. One attendant asked me, with attitude, if I was going to get off the plane...before realizing I can't physically walk. Her face turned white as a ghost when she realized what she had said and how she had said it."
Μειονεκτήματα: "See above"
Πλεονεκτήματα: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Πλεονεκτήματα: "Everything was great. Slept the entire flight."
Μειονεκτήματα: "delay missed my connection.."
Πλεονεκτήματα: "Staff was friendly and happy."
Μειονεκτήματα: "Seats are not the most comfortable."
Μειονεκτήματα: "Baggage Claim in Barcelona. Waited 45 minutes before baggage arrived, that combined with flight being 30 minutes late made running to catch a connecting flight which was in a different terminal requiring a shuttle bus ride to get there."
Πλεονεκτήματα: "Seats were slightly more comfortable than Ryanair."
Μειονεκτήματα: "Not making us bounce between gates 3 times because they didn't know where the plane was going."
Πλεονεκτήματα: "Nothing on the ground. Prior to boarding there was chaos among the crew members and the public. The flight was as usual with Vueling delayed; for technical reasons. However no one knew what was happening. No crew member gave a simple explanation of what was happening. Order was not maintsined"
Μειονεκτήματα: "Everything, like simply explaining to the long waiting passengers what was going on. But Vueling is 90 pc late. They treat passengers as if they could not care less because they are working unhappily We can simply compare with other airlines. Vueling gets first price as worse airline I know."
Πλεονεκτήματα: "Food and entertainment were ok but crew was rude and lazy and we had multiple delays. I was told to get in line for boarding and then stood there another hour. It was very poorly disorganized and did not come into contact with one nice crew member"
Μειονεκτήματα: "6h delayed"
Μειονεκτήματα: "Air conditioning at the gate"
Μειονεκτήματα: "The flight was an hour late with no announcements made in the terminal"
Μειονεκτήματα: "Could of been on time. I missed my connection and it cost me 1000’s. Worst airline ever."
Πλεονεκτήματα: "We made it to Barcelona."
Μειονεκτήματα: "Vueling seems to be late very often. This 40 minute flight flight was over an hour late."
Πλεονεκτήματα: "Flight was on time"
Μειονεκτήματα: "Extremely uncomfortable"
Μειονεκτήματα: "This is a budget airline. It was a decent plane, the crew was very friendly. Being a budget airline, food on board has to be purchased separately. There is no entertainment on board. The seats didn’t recline. Overall it was good value for your money."
Μειονεκτήματα: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."
Μειονεκτήματα: "I was unable to check in online (and I tried multiple times with multiple devices). I got the unhelpful message that I simply couldn’t “check-in at this time.” This left me thinking that I should keep trying. A more specific error message would be more helpful."
Πλεονεκτήματα: "No comment"
Μειονεκτήματα: "No coment"
Μειονεκτήματα: "The boarding process was very unorganized. The flight was delayed almost 2 hours due to baggage issues while we sat on the plane."
Μειονεκτήματα: "Entertainment options."
Μειονεκτήματα: "The boarding process could be better"
Πλεονεκτήματα: "Nice staff on board."
Μειονεκτήματα: ""I had to call" to add my OneWold frequent flyer number. Cleanliness could be improved. Information in Catalan, as we were flying to Catalonia."
Πλεονεκτήματα: "Crew was great and the seats were very comfortable."
Μειονεκτήματα: "Never had to take a bus to and from plane, so that was different."
Πλεονεκτήματα: "Flight delayed, staff provided no info and was generally nasty."
Πλεονεκτήματα: "Perfect timing and nicely crew"
Μειονεκτήματα: "There is no food not even a glass water for free"
Πλεονεκτήματα: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Μειονεκτήματα: "The coffee wasn’t free."
Πλεονεκτήματα: "Punctuality and safety"
Μειονεκτήματα: "Food options are very limited"
Μειονεκτήματα: "My flight was delayed 3 hours, so I missed my connecting flight. Then there were no more flights until the morning. Vueling paid for a hotel for me, but the hotel was over an hour away from the airport at 2 in the morning, and I woke up at 5 the next morning and sat in 2 HOURS of traffic to get back to the airport. The shuttle left late tho, and I almost missed my flight again. Bad experience."
Μειονεκτήματα: "no food no drink all 2 flights"
Πλεονεκτήματα: "Aircraft cabin comfornand cleanliness"
Μειονεκτήματα: "The whole booking experience and costs incurred in our 4PAX booking. Should cost €350 and went to almost €800 when we changed start of trip by one day even though we booked weeks in advance."
Μειονεκτήματα: "The airline lost my luggage. I called continuously and they kept telling me that it was on its way, but it never arrived! I finally received it 2 days later."
Πλεονεκτήματα: "Ryanair, easyjet et al are the big fish in this pond, but the two times I've flown with vueling has been better than all my experiences with the others. Nice to see an airline whose staff looks like it actualy cares about customer service. Thanks a lot!"
Πλεονεκτήματα: "Comfortable chairs, clean airplane"
Μειονεκτήματα: "Flight attendant had a bit of an attitude. Bad day, perhaps."
Πλεονεκτήματα: "Short 2 hour flight"
Μειονεκτήματα: "Much too small space. Felt like a sardine."
Μειονεκτήματα: "we had a terrible time flying through connecting flights and on top of that they charged 70 euros for baggage from rome to paris and then we had to check in again at paris, extremely painful and stressful given the short amount of time. i would never ask someone to do this again."
Πλεονεκτήματα: "Very cramped, slow and luggage lost."
Μειονεκτήματα: "Very cramped, slow and luggage lost."
Μειονεκτήματα: "Adjusting the air cabin pressure"
Πλεονεκτήματα: "Spacious, punctual, friendly"
Πλεονεκτήματα: "Nice short flight! Nice crew!"
Πλεονεκτήματα: "Plane was clean and adequate seating"
Μειονεκτήματα: "Plane was scheduled to leave at 8:15 and suddenly was changed and we left at 7:45. Flight attendants then forced us to check our small carry on items despite being told they were for a wedding the next day. Subsequently the bags were lost and then found four days earlier. Fortunately, we found our baggage but had to improvise for the wedding. Airport lost and found said that happens all the time with Vuelling and a baggage claim stub should just be discarded as worthless."
Πλεονεκτήματα: "Delete and seating and a plane for two hours,when the flight was two hours,not tell the people was rwrong;sooner. Landing was scary,really poor. Bad experience,not recommended."
Πλεονεκτήματα: "We got to our destination smoothly and a few mins early."
Μειονεκτήματα: "The seats and space on the plane were extremely small, there was no space to breath or sit. The seats did not recline back. There were no complementary drinks. The shuttle to the flight had way too many people. We had to print our boarding passes before checking in or we would be charged 15 Euros."
Πλεονεκτήματα: "Crew is good."
Μειονεκτήματα: "The plain was late for 1:40 minutes and they lost my luggage again."
Μειονεκτήματα: "Dely and they lost my bags"
Πλεονεκτήματα: "Older aircraft, seats were not comfortable."
Μειονεκτήματα: "Not much leg room."
Πλεονεκτήματα: "Exactly what I expectedfor a discount airline seats are a little small legroom is a little short same as you always get on all the other"
Μειονεκτήματα: "For a big guy this was an extremely tight fit"
Μειονεκτήματα: "My travel bag, checked through from San Jose CA to A Coruna, Spain, with plane change to (Vueling) in London Heathrow, did not arrive with me to A Coruna. Now I am waiting for news of where it is and when it will be delivered to me."
Πλεονεκτήματα: "Did not communications belligerent passenger"
Μειονεκτήματα: "Small sears cattle car"
Πλεονεκτήματα: "Wonderful service, very helpful and friendly staff. This was my first time. Definitely will fly again. Thank you."
Μειονεκτήματα: "No flights to Vilnius"
Πλεονεκτήματα: "Having the people who are at the back of the plane load first made it so much more efficient"
Πλεονεκτήματα: "Bag drop was fast, professional. Plane was comfortable, on time."
Μειονεκτήματα: "Passengers are the key to make everything bad, they can't queue or simply don't know what is a queue for. Some wear a suit and think that they can just cut the queue to the front, and all the staff just allow that happen. They did not have priority boarding."
Μειονεκτήματα: "Chairs are uncomfortable It was hot during the flight"