Μειονεκτήματα: "The seats are small with very little leg room"
Πλεονεκτήματα: "Food was good and plentiful."
Μειονεκτήματα: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Πλεονεκτήματα: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Μειονεκτήματα: "Email updates before flight! Not a single email sent!!"
Πλεονεκτήματα: "No seat comfort"
Πλεονεκτήματα: "Great crew who tried to address my broken in seat entertainment."
Μειονεκτήματα: "My inseat entertainment could have worked."
Πλεονεκτήματα: "Clean"
Μειονεκτήματα: "Food"
Μειονεκτήματα: "The seats in coach are incredible small and the seats reclines way to far."
Πλεονεκτήματα: "The crew was amazing"
Πλεονεκτήματα: "Swiss is always excellent"
Πλεονεκτήματα: "Awesome business class seat, or rather throne"
Μειονεκτήματα: "Limited selection of movies"
Μειονεκτήματα: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Πλεονεκτήματα: "I liked how nice the crew was."
Μειονεκτήματα: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."
Μειονεκτήματα: "they cancelled letting me fly"
Πλεονεκτήματα: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Μειονεκτήματα: "I think the choice of films could be improved."
Πλεονεκτήματα: "Flight share with another airline so we couldn’t book our seats in advance."
Μειονεκτήματα: "Space is cramped. Very professional and courteous crew."
Πλεονεκτήματα: "On time and a lot more roomy then the flight from New York to Zürich"
Μειονεκτήματα: "There were no TV screens to play games or watch shows"
Πλεονεκτήματα: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Μειονεκτήματα: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Μειονεκτήματα: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Seats were horribly uncomfortable"
Μειονεκτήματα: "The flat bed is narrow and VERY hard."
Πλεονεκτήματα: "Everything! Very professional, great food"
Πλεονεκτήματα: "Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis"
Μειονεκτήματα: "Seats from JFK to Zurich were a little bit squeezed."
Πλεονεκτήματα: "Flight crew were great"
Μειονεκτήματα: "In flight entertainment was Byzantine"
Πλεονεκτήματα: "All staff of Swiss made you feel important."
Μειονεκτήματα: "Everything was fine"
Πλεονεκτήματα: "Nothing."
Μειονεκτήματα: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."
Πλεονεκτήματα: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Πλεονεκτήματα: "It was a fast flight. Less people on the plain."
Μειονεκτήματα: "I did not like that I was in a Swiss airport for more then 13 hrs and the company did not offer me a hotel for the night. Two I did not like that at the airport in zerik they don't take coins."
Μειονεκτήματα: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."
Πλεονεκτήματα: "Legroom!!!"
Πλεονεκτήματα: "Great Food and very pleasant personnel."
Μειονεκτήματα: "Choices of music and movies."
Πλεονεκτήματα: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Μειονεκτήματα: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "Selection of movies was good."
Μειονεκτήματα: "The mushroom pasta they served was absolutely terrible."
Πλεονεκτήματα: "The punctuality."
Μειονεκτήματα: "The food was not up to the mark."
Πλεονεκτήματα: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."
Πλεονεκτήματα: "staff were very helpful"
Πλεονεκτήματα: "The food provided and the service was excellent."
Μειονεκτήματα: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."
Πλεονεκτήματα: "BEST FLIGHT OF MY LIFE"
Μειονεκτήματα: "NOTHING"
Πλεονεκτήματα: "Good food, friendly staff"
Πλεονεκτήματα: "The crew was very attentive and friendly"
Μειονεκτήματα: "The legroom was good but the seats were very narrow causing larger people to overlap the armrests"
Πλεονεκτήματα: "The announcements were to the point and kept us from constantly getting interrupted, very much appreciate this. The crew was super friendly."
Μειονεκτήματα: "The overhead bins were packed, some people have to many peaces of luggage. They claim the space of others, no respect."
Πλεονεκτήματα: "Very impressed with snack: good tasting quiche with biodegradable packaging and no plastic utensils. Thanks for being so green! On time flight."
Πλεονεκτήματα: "Liked the crew, seats, snack. Definitely a pleasant experience."
Μειονεκτήματα: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Πλεονεκτήματα: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Μειονεκτήματα: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"
Πλεονεκτήματα: "efficient boarding ang pre- boarding"
Μειονεκτήματα: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"
Πλεονεκτήματα: "Spacious and good food"
Πλεονεκτήματα: "Flight attendants were sympathetic"
Μειονεκτήματα: "The first flight was cancelled after we sat on the plane for over an hour. We all had to wait in line at the transfer desk. Then our second flight attempt- boarding was awful, total chaos. The flight was delayed because boarding was so long. Then once we landed late, there was an issue deboarding the flight with the stairs and we were stuck for 40 mins for this process."
Πλεονεκτήματα: "The crew was lovely."
Μειονεκτήματα: "The seats were very cramped."
Μειονεκτήματα: "Narrow feeling seat"
Πλεονεκτήματα: "Stewards dis perfect job"
Πλεονεκτήματα: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Πλεονεκτήματα: "One hour delay after boarding due to loosing our “slot”"
Μειονεκτήματα: "Timing!!!"
Μειονεκτήματα: "Was very satisfied with everything."
Πλεονεκτήματα: "Curious crew."
Μειονεκτήματα: "Nothing"
Μειονεκτήματα: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Πλεονεκτήματα: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Μειονεκτήματα: "The food. It was okay."
Πλεονεκτήματα: "Crew was friendly and the flight was nice and smooth."
Μειονεκτήματα: "No expectations as the flight was less than an hour."
Πλεονεκτήματα: "Quick boarding decent legroom"
Μειονεκτήματα: "Breakfast was not great"
Μειονεκτήματα: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Μειονεκτήματα: "The crew dropped the bottle to the head of my son."
Πλεονεκτήματα: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Πλεονεκτήματα: "Fast flight , friendly staff , ok food"
Μειονεκτήματα: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"
Μειονεκτήματα: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Πλεονεκτήματα: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Μειονεκτήματα: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Μειονεκτήματα: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Μειονεκτήματα: "Food was ok. Flight was delayed."
Μειονεκτήματα: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Πλεονεκτήματα: "It was a very safe trip"
Μειονεκτήματα: "Small space in Economy class"
Μειονεκτήματα: "They cancel the flight without letting me know!"
Πλεονεκτήματα: "Short flight"
Μειονεκτήματα: "I have to pay for food or drink"
Μειονεκτήματα: "Food part was missing."
Πλεονεκτήματα: "Very nice crew."
Μειονεκτήματα: "Buses to aircrafts. No snack on short flights."
Μειονεκτήματα: "A poor choice of video/film/documentaries. Limited and uninteresting."
Μειονεκτήματα: "I can not afford first class tickets..."
Πλεονεκτήματα: "The crew was super nice"
Μειονεκτήματα: "Not enough food during the long flight"
Πλεονεκτήματα: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Πλεονεκτήματα: "snacks plus they had sparkling mineral water"
Μειονεκτήματα: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Πλεονεκτήματα: "The seats on Austrian airline are very comfortable"
Μειονεκτήματα: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Πλεονεκτήματα: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Μειονεκτήματα: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Πλεονεκτήματα: "very short layover and my check luggage made it all the way home with no problems"
Πλεονεκτήματα: "Crew friendliness."
Πλεονεκτήματα: "Flight crew was pleasant, calm, and efficient."
Πλεονεκτήματα: "Right on schedule!!"
Πλεονεκτήματα: "The food was very good! And the movies you could choose too."
Πλεονεκτήματα: "The female attendants were nice."
Μειονεκτήματα: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Πλεονεκτήματα: "It was fast and comfortable"
Μειονεκτήματα: "---"
Πλεονεκτήματα: "Boarding was efficient and quick"
Μειονεκτήματα: "Seats were uncomfortable."
Μειονεκτήματα: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Πλεονεκτήματα: "Staff was pleasant and competent"
Μειονεκτήματα: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Πλεονεκτήματα: "On time, comfortable flight"
Μειονεκτήματα: "Thay did not let us in the plane because they changed the name order on the ticket"
Πλεονεκτήματα: "Everything was wonderful ,except for the poor food."
Μειονεκτήματα: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Πλεονεκτήματα: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
Μειονεκτήματα: "The food was bad."
Πλεονεκτήματα: "everything on time, good selection of movies"
Μειονεκτήματα: "the food....pretty bad"
Πλεονεκτήματα: "On time, friendly staff"
Μειονεκτήματα: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Πλεονεκτήματα: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Good enough."
Μειονεκτήματα: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."
Πλεονεκτήματα: "The crew was good and the food from Frankfurt to Abuja was good"
Μειονεκτήματα: "The layover time was extremely too long and would even be longer during my return"
Μειονεκτήματα: "Better Communication from Lufthansa"
Πλεονεκτήματα: "There was a good amount of leg room and the seat reclined to a comfortable position to sleep."
Πλεονεκτήματα: "Flight from LAX to FRA"
Μειονεκτήματα: "Not canceled flights !"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The large amount of entertainment to choose from was very nice."
Μειονεκτήματα: "Timeliness and comfort in seats could be better."
Πλεονεκτήματα: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Μειονεκτήματα: "More leg room!"
Πλεονεκτήματα: "Excellent"
Πλεονεκτήματα: "One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future."
Μειονεκτήματα: "More tasty food."
Πλεονεκτήματα: "Flight attendants were excellent and very accommodating."
Πλεονεκτήματα: "Friendly staff!!!"
Μειονεκτήματα: "All good!!"
Πλεονεκτήματα: "The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated."
Μειονεκτήματα: "nothing"
Πλεονεκτήματα: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Μειονεκτήματα: "The bathroom was a bit smelly"
Πλεονεκτήματα: "Crew"
Μειονεκτήματα: "Late noisy too many children slow boarding"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Flight on time and excellent service."
Μειονεκτήματα: "Food was not great."
Πλεονεκτήματα: "Crew was pleasant."
Μειονεκτήματα: "Premium economy upgrade not worth the price! Wheelchair service ordered but NOT provided In Frankfort!"
Πλεονεκτήματα: "I said everything in another evaluation"
Μειονεκτήματα: "No room for my knees."
Πλεονεκτήματα: "Lufthansa airlines never fails to provide excellent service."
Πλεονεκτήματα: "Fight attendants' courtesy"
Πλεονεκτήματα: "Munich airport is great."
Μειονεκτήματα: "Flight was delayed. Mess in JFK airport"
Πλεονεκτήματα: "Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!"
Μειονεκτήματα: "Nothing to write here, whole experience was excellent!"
Πλεονεκτήματα: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Very nice personals, I'm so happy."
Μειονεκτήματα: "Nothing"
Μειονεκτήματα: "Needed more option in sports. Specifically Cricket"
Πλεονεκτήματα: "Lufthansa is amazing!"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "2 hours delayed in Munich"
Πλεονεκτήματα: "Service, entertainment, flight"
Μειονεκτήματα: "The food was not tasty at all"
Πλεονεκτήματα: "I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent."
Μειονεκτήματα: "The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much."
Πλεονεκτήματα: "Terrific staff, efficient process"
Μειονεκτήματα: "Bathrooms weren't working"
Πλεονεκτήματα: "Free wine; flight was on time; movie and TV shows are good; crew gives out water constantly. I prefer Lufthansa over any other airline."
Μειονεκτήματα: "I do not like the big metal boxes that take away your leg room."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "This was the coldest flight I ever flew- the temperature was probably in the 50s. For 9 hours when even 3 blankets were not enough to keep us to a decent temperature. Also the crew was very cold and dismissive. They were very aggressive towards two other passengers."
Πλεονεκτήματα: "The first leg of our flight came in late, but the staff at the airport already had someone waiting for us by the gate to escort us to the connecting flight. And the staff was extremely organized and transported our luggage so that it made it to the final destination with us. All this happened in under 30 minutes. Great service"
Μειονεκτήματα: "Not enough space in between seats"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Everything on time"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Good staff, comfortable seat"
Μειονεκτήματα: "The transfer from one Lufthansa flight to another"
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Μειονεκτήματα: "The least comfortable and smallest narrow business class seats ever"
Πλεονεκτήματα: "Lounges are good"
Μειονεκτήματα: "We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others."
Πλεονεκτήματα: "Great communication from all aspects of crew etc during our delay. Fantastic flight crew who are very sweet and caring. I also enjoyed that we had meals on the flight and didn’t have to pay. That is such a simple but wonderful things."
Μειονεκτήματα: "Delayed due to storms etc. Never ideal."
Πλεονεκτήματα: "Very friendly"
Πλεονεκτήματα: "It was short flight therefore no food no entertainment were ok to us"
Πλεονεκτήματα: "The crew was friendly and the pilot did an excellent job getting us there safe."
Μειονεκτήματα: "The food they served was not the greatest"
Μειονεκτήματα: "Our BA flight from Vienna to London was 30 minuets delayed and we almost missed our connection. BA crews and captain never apologized or explained the reason. They didn’t bother to check and announce the gate of major connection flights like some other airlines would do. They just said “Check the departure information board when you arrive.” We made to our AA flight only it happened to be in the same terminal."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "BA lost my baggage on my flight over and I missed my conference as a result of it. On the way home I was late for my flight as a result of a flat tire and BA did not help me get on another flight they basically said good luck and purchase another flight."
Πλεονεκτήματα: "The food was surprisingly tasty for an airplane - it looked horrific but that’s of no importance. The airplane staff was very friendly and generous, possibly due to delays everywhere."
Μειονεκτήματα: "Delayed takeoffs on both legs of the flight, combined with absolutely awful layout at Heathrow which made us nearly miss our connecting flight. Why do we have to go through security again in London?"
Πλεονεκτήματα: "Received a lower than expected upgrade fare for Club World. The new Club World amenities are a big improvement over the older option."
Μειονεκτήματα: "BA still needs to improve its Club World seat and update it. It is significantly behind the competition. The seat lacks meaningful storage options and if you don't have a window seat, there is absolutely no privacy."
Πλεονεκτήματα: "Entertainment. Attendants were great"
Μειονεκτήματα: "Not enough personal space"
Πλεονεκτήματα: "Simple trip no delays and pretty quick Flight time."
Μειονεκτήματα: "Nothing to report"
Πλεονεκτήματα: "Had a line of seats to stretch out"
Μειονεκτήματα: "Food was not good, coffee terrible"
Μειονεκτήματα: "Theres no entertainment and I had to run to my gate because the connection time is so short."
Μειονεκτήματα: "There was preferential treatment for British passengers - they were taken care of first and with a friendly tone."
Μειονεκτήματα: "In flight service needs to be improved"
Μειονεκτήματα: "Bumpy but not BA’s fault"
Πλεονεκτήματα: "My seat was comfortable, with good head and neck support."
Μειονεκτήματα: "BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy."
Μειονεκτήματα: "Did not get seat I reserved. Stuck in middle seat. Very late."
Μειονεκτήματα: "The airplane was shaking all the flight"
Πλεονεκτήματα: "The gate agents had no idea how to effectively board passengers in an expeditious and civilized manner. The on-board crew was top-notch. Seat room was adequate, but justthat."
Πλεονεκτήματα: "Crew was great!"
Μειονεκτήματα: "Catering did not deliver hot sandwiches. Fix ground services."
Μειονεκτήματα: "They sat me in the last row but at least the chair reclined. Boarding was a mess. But entertainment and food were decent."
Πλεονεκτήματα: "the Entertainment system"
Μειονεκτήματα: "Crowded and uncomfortable"
Πλεονεκτήματα: "The crew was great & the food was good. Service was good."
Μειονεκτήματα: "BA doesn’t let you reserve seats when you book your flights, even for business class, never heard of that with any other airline, that’s just not right when you are spending so much money. Luckily for me the seat next to me was vacant, hence it was fine, otherwise it would have been very uncomfortable as it is a little too tight. on the 777 having 8 seats in a row is a tight space even with all the configuration."
Πλεονεκτήματα: "Nothing to complain about. Everything excellent."
Πλεονεκτήματα: "Games at the tv."
Μειονεκτήματα: "Food do not tase good. Very litle space in the economic flys. You make bigger plains with less spaces I was feeling like a bag of potatoes"
Μειονεκτήματα: "Cramped seats. Entertainment system did not work well."
Μειονεκτήματα: "Awesome staff! Great food and tea!"
Πλεονεκτήματα: "Both the staff and flight were great!"
Μειονεκτήματα: "To pay for WATER!!!!!"
Πλεονεκτήματα: "Very little."
Μειονεκτήματα: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."
Μειονεκτήματα: "Four hours before departure, the flight was canceled! Unfortunately, the ticket workers were too few in trying to reboot all the passengers. I was transferred to United after an hour and a half wait but was sent back to Aer Lingus (who was operating the flight for BA) by United because the Aer Lingus ticket personnel made the reservation on United but failed to provide the information necessary to generate the ticket. Never British Airways/ Aer Lingus again!"
Πλεονεκτήματα: "Plane was nice"
Μειονεκτήματα: "Didn't get food order correct"
Πλεονεκτήματα: "A great crew member or more can make a flight so much better."
Μειονεκτήματα: "Update your entertainment systems. Head jack was broken and system old."
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Πλεονεκτήματα: "Inflight entertainment with access to recent movies. Service was good."
Μειονεκτήματα: "Fee for assigned seating. No outlets for charging electronic devices."
Πλεονεκτήματα: "Great customer service all around! Staff was very responsive and apologetic to an unfortunate mid flight experience of a baby throwing up"
Μειονεκτήματα: "All good!"
Πλεονεκτήματα: "The crew was very efficient"
Μειονεκτήματα: "The was really bad."
Πλεονεκτήματα: "The attendants were professional and polite."
Μειονεκτήματα: "Food needs work."
Πλεονεκτήματα: "This was maybe a regional carrier, the flight was a bit more mundane compared to the wide-body crossing the Atlantic, however, there was nothing to really complain about. Boarding was a bit of a madhouse, but in the end not too eventful."
Πλεονεκτήματα: "The lounge services and staff at the airport."
Μειονεκτήματα: "seats and surfaces not so clean in club world."
Πλεονεκτήματα: "Cabin crew was very good"
Μειονεκτήματα: "Cabin temperature was a little warm."
Μειονεκτήματα: "Strike in Pisa which BA knew about and not advised to us on check-in. Bags stranded for more than two days."
Πλεονεκτήματα: "Everything was great"
Μειονεκτήματα: "Because it was short flight there was no food so I can't judge on the food"
Πλεονεκτήματα: "Staff was very pleasant and helpful, good movie selection and decent food."
Μειονεκτήματα: "I had assigned an emergency exit row, however did not pay extra. These seats are horrible, no lace to store your stuff, tray tables are awkward and having to bother you neighbor. Difficult to have tray tale and tv accessible. Would never pay extra money for this seat. Also near bathroom and smelly at times."
Πλεονεκτήματα: "Boarding was smooth, the attendants attendant, the food surprisingly good, and the entertainment outstanding. An entire library of in-flight movies, a display of where your flight is in the world, a few in-lfight games and even an in-flight chatroom."
Μειονεκτήματα: "A few times, I feel like the attendants either didn't notice me."
Πλεονεκτήματα: "Great airplane - huge Airbus with excellent entertainment center for each seat. My kids loved the fact the plane had two levels - even though we didn't see the upstairs first class."
Μειονεκτήματα: "It was a little cold but we should have asked the flight attendants to warm up the cabin some."
Πλεονεκτήματα: "The crew wasn’t very friendly and there’s very little legroom."
Πλεονεκτήματα: "Pretty much nothing"
Μειονεκτήματα: "A sealed blanket and a better customer service"
Πλεονεκτήματα: "Seats were comfortable. The crews were helpful."
Μειονεκτήματα: "Cleaner bathroom on the plane."
Μειονεκτήματα: "Boarding was awful"
Πλεονεκτήματα: "Crew was okay."
Μειονεκτήματα: "That your airline commit to schedules."
Πλεονεκτήματα: "It was ok"
Μειονεκτήματα: "NA"
Πλεονεκτήματα: "The ticket was affordable."
Μειονεκτήματα: "It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made."
Μειονεκτήματα: "Water could have been served complementary"
Πλεονεκτήματα: "Crew was very pleasant and attentive."
Μειονεκτήματα: "The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure."
Μειονεκτήματα: "It was very cold they need to lower the temperature."
Πλεονεκτήματα: "Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable."
Μειονεκτήματα: "When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice."
Πλεονεκτήματα: "The crew was very cool"
Μειονεκτήματα: "The food was ok"
Μειονεκτήματα: "It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent"
Πλεονεκτήματα: "I don't think I liked anything about Brussels Airlines, compared to British Airways or American Airlines. The reason why I booked on Brussels Airlines was because American Airlines will only allow my family to check in luggage when we travelled to Accra in 2016. On our return flight on British Airways, we were allowed to check in bags and not 1"
Μειονεκτήματα: "The flight was delayed and seating arrangements for my family was not well done."
Πλεονεκτήματα: "The crew were pleasant."
Μειονεκτήματα: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Πλεονεκτήματα: "I liked the organization and service"
Πλεονεκτήματα: "It is a quick trip which is nice."
Μειονεκτήματα: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Πλεονεκτήματα: "Everything was fine"
Μειονεκτήματα: "Beside for the music and movies, you should give us the possibility to make a search and find what we want to watch or listen"
Μειονεκτήματα: "I never boarded Brussels airlines. United Airlines put me on TAP or TP which I did like. But my luggage wasn’t forwarded until the 15th dec. Brussels had many natural disasters. My problems I believe were with either United Airlines or Swissport Luggage department"
Πλεονεκτήματα: "It actually tasted great!"
Μειονεκτήματα: "Movie selection was weak."
Πλεονεκτήματα: "Every person was friendly."
Μειονεκτήματα: "Our flight was delayed an hour."
Μειονεκτήματα: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Plane was malfunctioning- the electric went out several times ont be way to take off and right after landing. Food and drinks only for sale. Boarding late"
Πλεονεκτήματα: "Whatever positive experience we had was overwhelmed by careless handling of our luggage."
Μειονεκτήματα: "Luggage nor sent from Brussels to Florence. On day 2 they had no clue where our 2 pieces were. Both pieces were bar-coded and there was. File complaint number did not help. we travel regularly and it has been many years sine we had luggage problems."
Πλεονεκτήματα: "Everything was generally good. Food was slightly below average."
Μειονεκτήματα: "Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems."
Μειονεκτήματα: "Delayed and JFK wasn't ready for us. So more delay"
Πλεονεκτήματα: "Be on time"
Μειονεκτήματα: "Food, no comfort, movies and music boring"
Μειονεκτήματα: "charging for water on flight"
Πλεονεκτήματα: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Μειονεκτήματα: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Μειονεκτήματα: "The gates were way too far apart. Had to run all across the huge airport and go through too many security lines."
Πλεονεκτήματα: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Μειονεκτήματα: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."
Μειονεκτήματα: "The overall organization was poor trying to make passengers off the plan to Kigali and boarding the Kigali passengers"
Πλεονεκτήματα: "Love the flight from Brussels to Toronto, quick boarding process, love the entire crew friendly and helpful."
Πλεονεκτήματα: "The seats in the plane were amazing. Maybe older but better than the new ones."
Μειονεκτήματα: "No infotainment screen"
Πλεονεκτήματα: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Μειονεκτήματα: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Μειονεκτήματα: "When I got to the airport my airline informed me that it was a standby ticket, which it never told me when booking and I can't believe it wa a standby ticket because it wasn't cheap."
Πλεονεκτήματα: "leg space is quite big"
Μειονεκτήματα: "the food was poor - Cold Pasta salad"
Πλεονεκτήματα: "Best business class for travel to and from Europe."
Πλεονεκτήματα: "Flight from US was wonderful. Plane had everything you would want. Food was good and seats comfortable."
Μειονεκτήματα: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
Μειονεκτήματα: "Seats had no cushioning on bottom or back"
Πλεονεκτήματα: "The flight attendant was friendly."
Μειονεκτήματα: "My bag was lost. I was in Africa for 4 days before it finally came in. During the flight, there were several hours that we were never checked on or asked if we wanted something to drink."
Μειονεκτήματα: "It would have been nice to have received complimentary water, coffee, or a bag of pretzels on this flight. We didn't receive anything or we had to pay for a bottle of water. First flight I have experienced like that."
Πλεονεκτήματα: "1st time on Brussels. Wonderful overall trip."
Μειονεκτήματα: "The meal home was not so good."
Μειονεκτήματα: "The flight was canceled. I found out the day before my departure - the airlines didn't even contact me to let me know - and I never got reimbursed for the canceled flight. I had to purchase a $1500 new ticket to get back home in time. I wrote to the Brussels Airlines and they never addressed these complains."
Πλεονεκτήματα: "good service clean"
Μειονεκτήματα: "waiting a long time for luggage"
Μειονεκτήματα: "I didn't like that Brussels air used united Airlines. UA is not very dependable and they cut corners on value for your money."
Πλεονεκτήματα: "got there.."
Μειονεκτήματα: "my bag was lost, delayed flight (2 hours), damaged contents in my bag."
Πλεονεκτήματα: "food"
Μειονεκτήματα: "uncomfortable poor video selection"