Μειονεκτήματα: "The seats are small with very little leg room"
Πλεονεκτήματα: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Μειονεκτήματα: "Email updates before flight! Not a single email sent!!"
Πλεονεκτήματα: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Πλεονεκτήματα: "No seat comfort"
Μειονεκτήματα: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Πλεονεκτήματα: "Great crew who tried to address my broken in seat entertainment."
Μειονεκτήματα: "My inseat entertainment could have worked."
Μειονεκτήματα: "The seats in coach are incredible small and the seats reclines way to far."
Πλεονεκτήματα: "The crew was amazing"
Πλεονεκτήματα: "Awesome business class seat, or rather throne"
Μειονεκτήματα: "Limited selection of movies"
Πλεονεκτήματα: "I liked how nice the crew was."
Μειονεκτήματα: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."
Πλεονεκτήματα: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Μειονεκτήματα: "I think the choice of films could be improved."
Πλεονεκτήματα: "Flight share with another airline so we couldn’t book our seats in advance."
Μειονεκτήματα: "Space is cramped. Very professional and courteous crew."
Μειονεκτήματα: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"
Πλεονεκτήματα: "It is always a pleasure to fly with Swissair. They are so much better than the other airlines on the Europe - US flight. Food was very good, we even received an ice cream for extra snack. Kids received nice activity books. The movie selection was huge."
Μειονεκτήματα: "The seats were uncomfortable, smaller aircraft"
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Seats were horribly uncomfortable"
Μειονεκτήματα: "The flat bed is narrow and VERY hard."
Πλεονεκτήματα: "Everything! Very professional, great food"
Πλεονεκτήματα: "Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis"
Μειονεκτήματα: "Seats from JFK to Zurich were a little bit squeezed."
Πλεονεκτήματα: "Flight crew were great"
Μειονεκτήματα: "In flight entertainment was Byzantine"
Πλεονεκτήματα: "All staff of Swiss made you feel important."
Μειονεκτήματα: "Everything was fine"
Μειονεκτήματα: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."
Μειονεκτήματα: "space at my feet!"
Μειονεκτήματα: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."
Πλεονεκτήματα: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Μειονεκτήματα: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."
Πλεονεκτήματα: "Selection of movies was good."
Μειονεκτήματα: "The mushroom pasta they served was absolutely terrible."
Πλεονεκτήματα: "The punctuality."
Μειονεκτήματα: "The food was not up to the mark."
Πλεονεκτήματα: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."
Πλεονεκτήματα: "staff were very helpful"
Πλεονεκτήματα: "Excellent service, comfortable, clean, on time."
Πλεονεκτήματα: "The food provided and the service was excellent."
Μειονεκτήματα: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."
Πλεονεκτήματα: "BEST FLIGHT OF MY LIFE"
Πλεονεκτήματα: "Good food, friendly staff"
Πλεονεκτήματα: "The crew was very attentive and friendly"
Μειονεκτήματα: "The legroom was good but the seats were very narrow causing larger people to overlap the armrests"
Πλεονεκτήματα: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
Πλεονεκτήματα: "The announcements were to the point and kept us from constantly getting interrupted, very much appreciate this. The crew was super friendly."
Μειονεκτήματα: "The overhead bins were packed, some people have to many peaces of luggage. They claim the space of others, no respect."
Μειονεκτήματα: "Expired cheese. Loudest plane I have ever been on."
Πλεονεκτήματα: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Μειονεκτήματα: "Everything was good."
Μειονεκτήματα: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Πλεονεκτήματα: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Μειονεκτήματα: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Πλεονεκτήματα: "Helpful staff"
Μειονεκτήματα: "I was uncomfortable with the space"
Μειονεκτήματα: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."
Πλεονεκτήματα: "The food, the crew, and the smooth landing"
Μειονεκτήματα: "The seats. Kind of uncomfortable"
Πλεονεκτήματα: "efficient boarding ang pre- boarding"
Μειονεκτήματα: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"
Πλεονεκτήματα: "Spacious and good food"
Πλεονεκτήματα: "The crew was lovely."
Μειονεκτήματα: "The seats were very cramped."
Μειονεκτήματα: "Narrow feeling seat"
Duhet te presesh gjate ketu dhe te kesh durim.
Μειονεκτήματα: "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
Πλεονεκτήματα: "Awesome food. Comfortable seats. Nice crew"
Πλεονεκτήματα: "Another fantastic trip with Turkish Airlines. Everything from their membership in Star Alliance, to their awesome customer service, to their fantastic tasting food."
Πλεονεκτήματα: "High Quality experience."
Μειονεκτήματα: "Could have purchased through Turkish and saved money since I had to make a date change."
Πλεονεκτήματα: "The staff member who checked me in was very friendly"
Μειονεκτήματα: "the inflight staff needs to improve their behaviour in dealing with passengers. Some were quite rude. The aircraft seats were extremely cramped. The food selection was quite poor."
Μειονεκτήματα: "New aircraft and better management"
Πλεονεκτήματα: "Crew was very nice and accommodating."
Μειονεκτήματα: "One piece of our luggage did not arrive on time."
Μειονεκτήματα: "the flight delay the trip was unconfortable"
Πλεονεκτήματα: "Friendly crew. Plane well maintained"
Μειονεκτήματα: "Delay, poor boarding"
Πλεονεκτήματα: "Food and entertainment were particularly excellent. Seats were comfortable. No complaints once on board."
Μειονεκτήματα: "The flight was delayed without any real indication as to why it was being delayed."
Πλεονεκτήματα: "Service and bag policy"
Μειονεκτήματα: "The house food"
Πλεονεκτήματα: "leaving and arrival on time."
Μειονεκτήματα: "No leg space in economy."
Πλεονεκτήματα: "This Airline is one of my favourite."
Μειονεκτήματα: "Good service and decent planes.Hardly any delays."
Πλεονεκτήματα: "The food was excellent"
Μειονεκτήματα: "Total chaos during boarding..no organization"
Μειονεκτήματα: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Πλεονεκτήματα: "New plane"
Μειονεκτήματα: "Food and crew language proficiency."
Μειονεκτήματα: "Screaming babies"
Πλεονεκτήματα: "All the staff was polit"
Πλεονεκτήματα: "Service was excellent Food was delicious..."
Μειονεκτήματα: "Everything was perfect..."
Πλεονεκτήματα: "Best food ever on plane"
Μειονεκτήματα: "The flight was delayed leaving NY"
Πλεονεκτήματα: "Food, service, condition of the aircraft"
Πλεονεκτήματα: "Smooth flight, great food"
Μειονεκτήματα: "Other passengers."
Πλεονεκτήματα: "Everything was great. Service. Very comfortable. The staff was great"
Πλεονεκτήματα: "Everything was great!"
Μειονεκτήματα: "Can't think of anything worth of complain!"
Πλεονεκτήματα: "the staff was so polite and helpful thank you"
Πλεονεκτήματα: "Amenities. Flexible food options if requested ahead online. Bilingual staff."
Μειονεκτήματα: "Less legroom than others. Small drink proportions."
Πλεονεκτήματα: "Service and overall is excellent"
Μειονεκτήματα: "No vegan or even vegetarian meals. Very disappointing"
Πλεονεκτήματα: "Good entertainment system, nice food"
Μειονεκτήματα: "Bad crew. I was so thirsty and asked for water several times but never got them. Left the plane with a huge migraine"
Πλεονεκτήματα: "I just like Turkish airlines"
Μειονεκτήματα: "The seats were hard and lacked legroom"
Μειονεκτήματα: "Everything was truly great except for some passengers who felt they could stand in the aisles (and anywhere else they wanted) and lean over people while they were eating as their meals with religious dietary restrictions had already been served. I feel the flight crew could have handled them a little better. Still thought the rest of the service was fantastic."
Πλεονεκτήματα: "Price, Price, Price"
Μειονεκτήματα: "Keep going KAyak"
Μειονεκτήματα: "It was very hot on the plane."
Μειονεκτήματα: "I have had flight from New York to Tel Aviv with connection through Istanbul. The flight from JFK got delayed and for unknown reason when arriving to the gate in Istanbul my seat was given to other passengers - though I came to the gate before the boarding was closed. I have never in my life received such a poor service. I was lied/misled/attacked by Turkish airline employees in the gate and in the transfer desk. I would never recommend taking Turkish airlines to anyone"
Μειονεκτήματα: "Flight delayed about 2 hours past schedule. When drafted my seat fouls not recline. When I asked for assistance from flight attendant she practically blew me off. This was a9 hour flight!"
Πλεονεκτήματα: "Service was amazing"
Πλεονεκτήματα: "Good food and service"
Μειονεκτήματα: "Boarding very disorganized. Messy."
Πλεονεκτήματα: "Great flight overall. Comfortable, nice amenities. Staff was polite and helpful."
Μειονεκτήματα: "Did not like the carry on being based on weight instead of size. Also did not like that there was not a self check in kiosk."
Μειονεκτήματα: "The last minute gate change--"
Μειονεκτήματα: "From JFK airport Turkish airlines was late almost 2 hours and when we came to Turkish our flight to Tbilisi left :("
Πλεονεκτήματα: "all in all !!!!"
Πλεονεκτήματα: "The best flight ever!"
Πλεονεκτήματα: "Wide sits, great food, very organized. Very helpful stuff."
Μειονεκτήματα: "It was just great"
Μειονεκτήματα: "small seats and no room"
Μειονεκτήματα: "Helpful flight attendant, kind check in attendant"
Μειονεκτήματα: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Πλεονεκτήματα: "Crew was amazing, flight was on time, and entertainment was available."
Πλεονεκτήματα: "On time. Arrive early. Smooth flight and landing."
Μειονεκτήματα: "More meal options. Only chicken for dinner. I’m vegetarian."
Μειονεκτήματα: "I guess i would still consider the flight "international" and therefore should include AT LEAST one free checked bag per person, but not- 44u$d. Now it may be depending upon the fare paid, but on another flight (last week) on SAS AMS-OSL-BOO, It was 80u$d per pax."
Μειονεκτήματα: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Πλεονεκτήματα: "The food was amazing"
Μειονεκτήματα: "The seats could have more space"
Μειονεκτήματα: "Uncomfortable seats."
Πλεονεκτήματα: "Food was good and entertainment system was full of plenty of options to help pass the time"
Μειονεκτήματα: "Seat got hard and so little leg room."
Πλεονεκτήματα: "Amazing crew"
Πλεονεκτήματα: "Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better."
Πλεονεκτήματα: "food wqs decent entertainment options were also good."
Μειονεκτήματα: "nothing to complain about except leg space"
Πλεονεκτήματα: "Boarding was smooth, luggage came out quickly."
Μειονεκτήματα: "No entertainment, only coffee and tea served."
Μειονεκτήματα: "Handling of delay: - Massive delays and time wasted with individual case handling at the transfer centre in CPH when a more efficient group/bulk handling of passengers on the same flight with similar cases would make more sense. Handling of baggage during the delay. Un-necessary additional delays with baggage handling due to poor management."
Μειονεκτήματα: "Pay for a coke?"
Πλεονεκτήματα: "I slept the whole way through"
Πλεονεκτήματα: "Seats were comfortable. Nice crew very friendly and attentive"
Μειονεκτήματα: "No in flight entertainment, but nice overall flight. Would do it again"
Πλεονεκτήματα: "Excellent all around. Super smooth, friendly and fast!!"
Μειονεκτήματα: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"
Πλεονεκτήματα: "Good service, pleasant staff."
Μειονεκτήματα: "Didn’t have veggies good on board"
Πλεονεκτήματα: "The crew was so amazing and friendly!!"
Πλεονεκτήματα: "Crew were pleasant."
Μειονεκτήματα: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Μειονεκτήματα: "Delay, no place to sit and wait"
Πλεονεκτήματα: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Μειονεκτήματα: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."
Πλεονεκτήματα: "On time...and the staff was great"
Μειονεκτήματα: "Seat cushions"
Μειονεκτήματα: "Flight delayed too long, 2 hours. No snacks, only drinks."
Μειονεκτήματα: "The seat next to me was open and they moved someone over next to me."
Μειονεκτήματα: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Πλεονεκτήματα: "I had a row to myself because I was a 1st class ticket holder but they didn't actually have 1st class seating."
Μειονεκτήματα: "Smaller than average seat size."
Πλεονεκτήματα: "Everything was great"
Μειονεκτήματα: "Nothing to mention"
Πλεονεκτήματα: "Comfortable flight, friendly crew. Would fly again!"
Μειονεκτήματα: "Food could have been better"
Πλεονεκτήματα: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Μειονεκτήματα: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."
Μειονεκτήματα: "Staff was not properly trained in flight protocols."
Πλεονεκτήματα: "awfully glad I was on SAS instead of Lufthansa, which had a surprise strike"
Πλεονεκτήματα: "After completely checking in, boarding, seating and sitting on the tarmac for 25 minutes, we were told something was wrong and had to get off and wait for a new plane."
Μειονεκτήματα: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"
Μειονεκτήματα: "Well I looked online and the type of ticket I purchased said that I would have a free checked bag and I did not and I was charged 66€"
Πλεονεκτήματα: "Everyone was friendly and helpful."
Μειονεκτήματα: "Would have liked more options for Movies."
Μειονεκτήματα: "Baggager fees were high"
Πλεονεκτήματα: "Food and movies were great!"
Μειονεκτήματα: "Couldn't afford a seat with leg space."
Πλεονεκτήματα: "great plane and food and crew"
Μειονεκτήματα: "cant pre book luggage way too expensive for bags"
Μειονεκτήματα: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Πλεονεκτήματα: "We were in coach and it was comfortable and the food was good. The crew was helpful and pleasant. Entertainment options were great."
Μειονεκτήματα: "I have never been on a trans-Atlantic flight before that did not include wine and liquor! Surprising."
Πλεονεκτήματα: "Staff was friendly"
Μειονεκτήματα: "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."
Μειονεκτήματα: "Not enough room to work on laptop."
Πλεονεκτήματα: "One magazine was not enough"
Μειονεκτήματα: "You expect me to vacation time trying to contact you about the items missing from my suitcase. I have read where I have seven days to report this. This happened on June 20 almost a month ago I am at home trying to straighten out this I had yet to even speak to anyone about The luggage items missing. Why would I miss out on my vacation trying to write you???"
Πλεονεκτήματα: "Food good, free drinks. Great entertainment system. Crew nice."
Μειονεκτήματα: "Full flight."
Πλεονεκτήματα: "Your entertainment and SAS TV as well as landscape camera were great. Your pilots did a great job with getting us home extra fast inspire of boarding delay. I liked the crew a little more on tbd way to Sweden than on the way to Chicaho"
Μειονεκτήματα: "Boarding was a little strange. Not sure why the gate stayed closed up until boarding time so passengers had to stand in line until actual boarding instead of being able to sit and relax. Also not sure why we weren't permitted to check in online like previous."
Πλεονεκτήματα: "Friendly service"
Μειονεκτήματα: "nothing - service for the money was top notch"
Μειονεκτήματα: "The flight was cancelled."
Πλεονεκτήματα: "The seats were great. The crew were very personable and accommodating."
Πλεονεκτήματα: "Seats had tv monitor"
Μειονεκτήματα: "Check in was horrible and inefficient. The seats are smaller compared to most major airlines (Delta, AA, Air France, KLM)"
Μειονεκτήματα: "I somehow made my 35 minute layover, however I can’t say the same for my luggage. Totally unacceptable."
Μειονεκτήματα: "I missed my flight,as there were 3 traffic accident on the way to Airport,I was late by 10 Minutes,Will never travel by Air India-a useless airline"
Πλεονεκτήματα: "The staff is friendly & helpful."
Μειονεκτήματα: "The flight left late from JFK & made me missed my connecting flight to Sofia. I ended stuck at the airport in London. They gave me a voucher for a light refreshment and while I was at the airport I observed a mouse coming out of a corner. This is the second time this year that British airways did this to me. I will never book a flight with them again! I have an ill family member who is waiting for me to get there. They have no respect for people’s time!!!"
Πλεονεκτήματα: "I appreciated the courteous crew and the blankets. I appreciate the safe trip."
Μειονεκτήματα: "Plane was delayed and I didn't like the $60 baggage check in fee. That's ridiculous. Airplane comfort in economy class is always medium. The main gripe is the $60 cost for the one suitcase."
Πλεονεκτήματα: "Flight crew was very friendly."
Μειονεκτήματα: "They lost our luggage and then located in another country but wouldn't fly it out to us until 12 hours later. We could not stay in the airport that long with a toddler. Food was terrible, no breakfast provided and not even water provided on our connecting flight to vce."
Πλεονεκτήματα: "Comfy, but small seats. Good food, nice crew"
Μειονεκτήματα: "Small, old, buggy entertainment screen. Seats very narrow"
Μειονεκτήματα: "They cancel my flight the day before"
Πλεονεκτήματα: "Great flight attendants"
Μειονεκτήματα: "Length of flight was long but there's nothing that can be done about it."
Μειονεκτήματα: "Very old entertainment system."
Πλεονεκτήματα: "All staff were lovely, food was good."
Μειονεκτήματα: "I travel on Jet Aircraft every week, I'm also a part time pilot and work on aircraft ACMs (the bit that controls pressurization, heating and cooling). When the APU was switched on, the cabin was contaminated with gases from the engine bleed air and/or the APU. IT STANK. On the ground at JFK it happened again, one expects the slight ingestion of exhaust gases, but not in the air and not to this extent. BA is a good airline, I believe this was a maintenance oversight."
Πλεονεκτήματα: "Had a line of seats to stretch out"
Μειονεκτήματα: "Food was not good, coffee terrible"
Πλεονεκτήματα: "Great crew, good food, quiet flight, comfortable aircraft"
Πλεονεκτήματα: "The re-routed , 5 hr late, flight (to Gatwick) was comfortable but we were left to track down BA reps to get a hotel voucher at 01:30 with the airport shut down."
Μειονεκτήματα: "Abandoned at Gatwick after midnight."
Πλεονεκτήματα: "I liked that the crew on this flight was much much nicer than my previous flight going fromLondon to NY. Another thing I liked was your entertainment , movies, series, had a nice selection."
Μειονεκτήματα: "Unable to book a seat in advance"
Μειονεκτήματα: "Boarding was a bit chaotic."
Μειονεκτήματα: "When I got to London British airways refused to board the plane that was originally scheduled to leave for Warsaw because there were not enough passengers. That happened twice. I was at the airport for over 12hrs and the airline didn't offer an explanation at all or even a food voucher. It was tortourous"
Μειονεκτήματα: "The aircraft (flight operated by American Airlines) was so old that in Economy class there weren't individual screens on the back of the front seat. I haven't seen anything like that since the 1990s! There was no USP or outlet to charge phones or ipads so i couldn't even use my entertainment. Passengers should be informed in advance or given a significant discount. Very disappointed."
Μειονεκτήματα: "Very disappointed by the comfort of economy premium. Very!"
Πλεονεκτήματα: "Extremely pleasant crew!"
Μειονεκτήματα: "Very crowded flight and plane."
Πλεονεκτήματα: "Excellent service and amenities"
Πλεονεκτήματα: "Glass of wine"
Μειονεκτήματα: "Old plane - good horrible no are room"
Πλεονεκτήματα: "The crew was very attentive"
Μειονεκτήματα: "The flight was a bit delayed. Overall a good experience!"
Μειονεκτήματα: "We started out over 1 hour late. When we arrived in Heathrow we weren't able to take the aircraft to the gate, instead we had to wait for over 30 min for the bus to take us to the terminal which made me miss my connecting flight by minutes. Very frustrating"
Πλεονεκτήματα: "Pilot announcements"
Μειονεκτήματα: "Poor customer from flight attendants"
Πλεονεκτήματα: "Crew polite"
Μειονεκτήματα: "Boarding was chaotic"
Πλεονεκτήματα: "It was on time and transfer was easy"
Πλεονεκτήματα: "Nice cabin crew"
Μειονεκτήματα: "Old media system and plane"
Πλεονεκτήματα: "A lot of space for legs"
Πλεονεκτήματα: "Chair room"
Μειονεκτήματα: "No free food"
Πλεονεκτήματα: "The service was great"
Πλεονεκτήματα: "Great staff. Helpful and friendly. I had a comfy seat on the aisle and the plane wasn't crowded so I had an empty seat between me and the next passenger. The food was good. The movie/TV options were fun. I was entertained the whole way to London."
Μειονεκτήματα: "Was given the wrong flight information. The email I received the day of the flight was incorrect and now I have no way of getting to Bergen until tomorrow. I am forced to spend the night in London. This is inexcusable."
Πλεονεκτήματα: "The airplane cabin needed attention for some cosmetic details (broken tray tables, worn bathroom fixtures), and time gained on a fast flight was eaten up by a long delay in landing, but the crew was courteous, professional, and very kind, especially for a few passengers who developed problems during the flight (a disabled mother whose toddler became unruly; an older women who suffered travel sickness), and the food was surprisingly tasty."
Μειονεκτήματα: "I never could figure out how to use the TV/entertainment monitor; there was a jam in the mechanism."
Μειονεκτήματα: "British airways is a shitty airline, I was stuck in Heathrow for almost 2 days, pregnant and alone. British airways has poor communication, poor leadership and no customer service skills. My flight was terrible and I will never be flying on British airways in the future. I will also be telling friends and family about my experience and ensure that they also don't travel on this awful airline."
Πλεονεκτήματα: "I liked everything about the service."
Πλεονεκτήματα: "Crew was very nice."
Μειονεκτήματα: "Left hungry, hardly any breakfast. Small dinner portion."
Πλεονεκτήματα: "Seats were comfortable for economy. Food was decent. Plenty of wine."
Μειονεκτήματα: "Long walk after departing. Desolate terminal."
Πλεονεκτήματα: "Fairly empty so lots of space"
Μειονεκτήματα: "The food was truly abysmal. No real breakfast either. The entertainment was in old, hard to see screens so not worth using."
Μειονεκτήματα: "The air in the airplane was very cold and no blankets were provided. The aircraft seemed very old. Small movie screens on the ceiling, too far away to watch movie."
Πλεονεκτήματα: "Crew was very kind"
Μειονεκτήματα: "Screens for entertainment were a bit fuzzy, food was just ok, leg and arm space was tight"
Πλεονεκτήματα: "When I finally got on the flight."
Μειονεκτήματα: "That we were delayed overnight. Wrong plane with wrong crew. No communication to the passengers."
Μειονεκτήματα: "Seating was not comfortable."