Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Reliable airline."
Μειονεκτήματα: "Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better."
Πλεονεκτήματα: "The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email."
Πλεονεκτήματα: "The crew was wonderful and as far as airplane good goes, it was great."
Μειονεκτήματα: "Leg room"
Πλεονεκτήματα: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Μειονεκτήματα: "The food was just okay. A better choice of wine and more selection of spirits would be nice."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew was really nice."
Μειονεκτήματα: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."
Πλεονεκτήματα: "The crew should treat better passengers but overall is been good"
Μειονεκτήματα: "Overall is been good"
Πλεονεκτήματα: "The crew on the aircraft were polite and food was satisfying"
Μειονεκτήματα: "The agent checking me in with my friend was awful. And the agent to collect payment for my luggage read all of my debit card information out loud several times in front of a room full of people. Outraged"
Πλεονεκτήματα: "Smooth flight."
Μειονεκτήματα: "More leg room."
Πλεονεκτήματα: "The crew was professional and polite"
Πλεονεκτήματα: "Plane is old and dingy. No charging available and the seats are so uncomfortable. Crew was just ok."
Πλεονεκτήματα: "Touch screen is sharp and responsive."
Μειονεκτήματα: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Μειονεκτήματα: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Πλεονεκτήματα: "Speed of boarding and de-planing."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Loved everything except upcharge for ski bag (no charge on Swiss air for this service) - 1st meal excellent.....2nd light snack (chicken sandwich) not really a home run (sorry.....) - overall excellent experience"
Πλεονεκτήματα: "Over crowded"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "Pleasant flight all around."
Πλεονεκτήματα: "Travel time was good and easy travel"
Μειονεκτήματα: "Entertainment tv tapes"
Πλεονεκτήματα: "The food was good."
Μειονεκτήματα: "Flight was not on time. They did not even make arrangements for connecting flights after knowing we would be late. Airhostness looked like they did not care about anyone in general got a negative vibe from her."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "More variety in entertainment would be good;"
Πλεονεκτήματα: "They gave me an exit row seat! Tons of leg room which made the trip for a tall guy like myself super comfortable. Service superb as always with Lufthansa. Checking in luggage very easy (someone actually can do it himself). Boarding fast and efficient."
Πλεονεκτήματα: "Crew were marvelous. Thank you."
Μειονεκτήματα: "Nothing. All was good."
Μειονεκτήματα: "food seats were not equipped with personal TV screens"
Πλεονεκτήματα: "Great staff"
Μειονεκτήματα: "small seat despite being in business class"
Πλεονεκτήματα: "Everything on Rome to Frankfurt was fine."
Πλεονεκτήματα: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Πλεονεκτήματα: "Terrific staff, efficient process"
Μειονεκτήματα: "Bathrooms weren't working"
Πλεονεκτήματα: "Boarding and departure+arrival times were excellent. Baggage was handled well, arrived without damage. Much better marks here than AirFrance."
Μειονεκτήματα: "Food was quite poor, much worse than KLM or Delta... no match for AirFrance,thoug I'd rather get poor food and arrive on time and without getting stranded at CDG. Also, Neither on-board wifi, nor the entertainment touchscreen worked, not at all. You'd be well advised to bring your own iPad... :-))"
Πλεονεκτήματα: "Punctuality. Great attitude of flight crew. Very welcoming."
Πλεονεκτήματα: "Got upgraded to Business Class"
Πλεονεκτήματα: "Very efficient, clean and comfortable."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Clean/comfortable plane with a great staff for the long flight."
Μειονεκτήματα: "Hard to upgrade unless you spend a fortune."
Πλεονεκτήματα: "Everything was pretty good. Except for the seats."
Μειονεκτήματα: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Μειονεκτήματα: "That my seat was broken the whole time. I have a spinal injure and need to rotate positions while sitting. My seat was broken and my back hurt badly."
Μειονεκτήματα: "Lufthansa cancelled our return flight from Rome two days ahead of departure. Spent the whole day trying to contact them by calling from Rome on American phone which ended up costing over $100, eight times the.l hold was over an hour after which Lufthansa just hanged up. Here is German "reliability, responsibility, and organization" in action!"
Μειονεκτήματα: "Ticket written on Air Canada but Lufthansa was carrier. Not possible to check-in on line leaving very few choices for seating. Tried to check-in on Sunday for Monday flight -- system errors resulted and phone number provided by system only works M-Sat. My initial leg was on Iberia and they could not check me in for entire flight. Major scramble in Frankfort to resolve issues. Never again!"
Μειονεκτήματα: "I have not even had this trip because the Lufthansa denied my boarding and canceled and rest of the trip"
Μειονεκτήματα: "I did not like the bathroom downstairs."
Πλεονεκτήματα: "Crew was great and movie selection was good. And the food was also good"
Μειονεκτήματα: "It was all good!"
Μειονεκτήματα: "Seat didn’t recline..."
Μειονεκτήματα: "Three hour delay!"
Πλεονεκτήματα: "Sarah the Cabin Manager was amazing."
Μειονεκτήματα: "The business seats are horrible"
Μειονεκτήματα: "Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents."
Πλεονεκτήματα: "Blanks were comfy, staff very friendly and the food was tasty"
Μειονεκτήματα: "One overhead speaker was crackling and not sure if it worked quite right, couldn’t hear announcements very well."
Μειονεκτήματα: "Simply everything"
Μειονεκτήματα: "Our luggage was lost and the flight was 1.5 hours late."
Πλεονεκτήματα: "Great crew. Comfortable seats. Easy check-in and well trained staff. Super helpful."
Πλεονεκτήματα: "Onboard staff were very friendly."
Μειονεκτήματα: "Allow more room for taller passenger without extra cost"
Πλεονεκτήματα: "Flight crew was amazing. Food was good and there was plenty to make the time go by faster."
Πλεονεκτήματα: "We didn't crash."
Μειονεκτήματα: "Crew members seemed drunk and kept stepping on my foot that wasn't in the aisle and pumping into me, boarding was 2 hours late with no communication, food service was poor, hard to get water and disboarding was unorganized. I've taken many bad flights and this was by far the worst and most of is was the terrible attitudes and behaviors of the crew."
Μειονεκτήματα: "Because of the weather in London the flight from Budapest was delayed over an hour. By the time we made it to the connection flight in London they closed the gate and never made it our next leg. We got rebooked and made it to New York where we were supposed to get a hotel room. Never happened. Sleeping on the floor in the terminal."
Πλεονεκτήματα: "It was a short trip of less than two hours. So, there was no entertainment, no charging stations for iPhones or iPads to watch personal electronic devices. All food including still water cost money. It’s advertised as this; the staff were very efficient and friendly."
Μειονεκτήματα: "A small pack of pretzels and free cup of water would have been nice."
Πλεονεκτήματα: "Boarding process was very orderly. The 2-4-2 seating arrangement is quite nice for economy as it is a bit more spacious & comfortable. Sat in window seat with a huge compartment storage next to me by window - great for easy access to electronics, etc.. Great movie selection. Short and efficient flight and my fears about basic economy ticket were dissipated as I was able to check a bag and get better seat assignment at airport."
Μειονεκτήματα: "Slow service, not served dinner until almost 10pm. Lights were never turned down so difficult to sleep altho I had eye mask and noise cancelling headphones. Seats are not super comfortable but if you bring neck pillow and blanket it’s better."
Πλεονεκτήματα: "Polite crew"
Μειονεκτήματα: "Waiting for an hour to disembark"
Πλεονεκτήματα: "The crew was friendly."
Μειονεκτήματα: "The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal."
Πλεονεκτήματα: "It was short and fine"
Πλεονεκτήματα: "I am very glad BA have bought their food service back from the brink. A big improvement."
Μειονεκτήματα: "Same as above."
Πλεονεκτήματα: "It was the typical cattle car flight. It was on time and crew were fine"
Πλεονεκτήματα: "exit row seating was very nice, good service and decent food."
Μειονεκτήματα: "entertainment screens were small and did not work for the majority of the flight"
Πλεονεκτήματα: "things went smoothly once we were boarded"
Μειονεκτήματα: "they kept changing boarding time. not their fault, i suppose."
Μειονεκτήματα: "Never got on the flight. the delay in the previous flight did not allow me to board this one."
Πλεονεκτήματα: "I liked that the crew on this flight was much much nicer than my previous flight going fromLondon to NY. Another thing I liked was your entertainment , movies, series, had a nice selection."
Πλεονεκτήματα: "Nice crew, more leg room"
Μειονεκτήματα: "Food and even sodas are not free anymore"
Πλεονεκτήματα: "The flight attendants and crew were great"
Μειονεκτήματα: "We did not know it was Finnair until we got to the airport and could not find Brittish Airlines flight. This is on Kayak because none of your information indicated anything except a British Air flight. We asked several people and finally figured it out only they changed the gate at that point and we almost missed the flight after sitting in the airport for three hours"
Μειονεκτήματα: "Didn't know catering was on sale"
Πλεονεκτήματα: "Lovely crew"
Μειονεκτήματα: "We never have enough seating space"
Πλεονεκτήματα: "The crew was great. My meal was good too!"
Μειονεκτήματα: "the older plane did not have personal air vents and it was hotter then I would have liked. Also being in the last row of a section allows us not recline as much while the people in front could recline more, which made for a cramp feeling during the flight."
Πλεονεκτήματα: "Short and fast! Great end of my journey"
Πλεονεκτήματα: "Staff and leg room"
Μειονεκτήματα: "the last part from london to milan was not great they did not offer coffee or water and the crew was very unfriendy"
Πλεονεκτήματα: "Very comfortable flight"
Μειονεκτήματα: "Meat was over cooked. Screen was not clear."
Πλεονεκτήματα: "Food was excellent"
Μειονεκτήματα: "My baggage was lost. This is ridiculous."
Πλεονεκτήματα: "Amazing flight - Crew was attentive and helpful"
Μειονεκτήματα: "Your airways lost my bag on the both flights from MIA-LHR-VIE and on the way back VIE-LHR-MIA My entertainment system was broken. I paid for the seat at the end of the day I didn't get. The moat horrible flight I ever had. I will never again fly with British Airways"
Μειονεκτήματα: "Did not get the seats I paid for"
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Πλεονεκτήματα: "Flight crew was really polite. Very attentive and remembered what was requested."
Μειονεκτήματα: "Boarding was chaotic. Seats were really tiny. Crammed in, in all directions"
Μειονεκτήματα: "No breakfast. Crew skipped few rows for drinks. Toilets were broken."
Πλεονεκτήματα: "Arrived safely at my destination."
Μειονεκτήματα: "I was offered free tap water. No way to treat passengers."
Πλεονεκτήματα: "Efficient check in and boarding. And friendly staff."
Πλεονεκτήματα: "The plane was comfortable and the flight went smoothly."
Μειονεκτήματα: "I hated getting around Heathrow and didn't know what to do once I landed in Amsterdam."
Πλεονεκτήματα: "I wish the menu can be more kid friendly. I enjoy the food no my kiddos"
Πλεονεκτήματα: "That the flight was not full and empty seats to stretch out your legs"
Μειονεκτήματα: "The movie selection was poor. Sat near crying baby and autistic kid very unpleasant. Should have section for family and kids and a way to alert other passengers of young children seating."
Μειονεκτήματα: "Cancelled with no opportunity to rebook. I missed my entire trip!"