Μειονεκτήματα: "Food and entertainment cud be better"
Πλεονεκτήματα: "I was fortunate the person in front didn’t lean back"
Μειονεκτήματα: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Μειονεκτήματα: "Great customer service"
Πλεονεκτήματα: "The food"
Μειονεκτήματα: "If there was Headphones on flights"
Πλεονεκτήματα: "plane was clean"
Πλεονεκτήματα: "The boarding process was much easier and faster. No delayed flights."
Μειονεκτήματα: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Πλεονεκτήματα: "Full array of entertainment."
Μειονεκτήματα: "Seats were not too comfortable."
Πλεονεκτήματα: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Μειονεκτήματα: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Πλεονεκτήματα: "Seats were comfortable and the crew was great"
Πλεονεκτήματα: "I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards."
Μειονεκτήματα: "We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?"
Πλεονεκτήματα: "Seats were very comfortable"
Μειονεκτήματα: "The boarding was a bit unorganized"
Πλεονεκτήματα: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Πλεονεκτήματα: "clean, very new plane friendly staff"
Πλεονεκτήματα: "Small screens. Hard to use"
Πλεονεκτήματα: "staff was very nice"
Μειονεκτήματα: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Μειονεκτήματα: "No seat entertainment."
Πλεονεκτήματα: "Great service"
Μειονεκτήματα: "Super slow boarding. Long lines at check in"
Πλεονεκτήματα: "The way of treatment"
Μειονεκτήματα: "The landing was terrible"
Πλεονεκτήματα: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Μειονεκτήματα: "Business class service The hostess forgot my request twice. ..."
Μειονεκτήματα: "At the Budapest airport the attendants were not willing to accommodate to check in my second luggage without a fee, despite the fact that I have a Miles & More card. On the way from NY to Budapest I checked in two luggages prior to arriving to the airport with out any fee. I would like Swiss air to issue a refund. I have my receipt for the excess luggage fee. Thank you, Eva Baud"
Πλεονεκτήματα: "It was quick and the crew was really nice!"
Μειονεκτήματα: "No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats."
Μειονεκτήματα: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Πλεονεκτήματα: "Quick flight, good service"
Μειονεκτήματα: "Old airplane crappy entertainment system"
Πλεονεκτήματα: "Very impressed with snack: good tasting quiche with biodegradable packaging and no plastic utensils. Thanks for being so green! On time flight."
Πλεονεκτήματα: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Πλεονεκτήματα: "Clean and efficient plane, crew and procedures."
Πλεονεκτήματα: "Your crew is amazing."
Πλεονεκτήματα: "Liked the crew, seats, snack. Definitely a pleasant experience."
Πλεονεκτήματα: "I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!"
Πλεονεκτήματα: "Service ok"
Μειονεκτήματα: "Horrible food, tvs didn't work, crowded."
Πλεονεκτήματα: "The veggie food option was delicious. The calzone for breakfast was miserable. The restrooms were kept clean and well-stocked. Flight delay to wait for incoming passengers resulted in others missing their connections in SF."
Πλεονεκτήματα: "fast, all good"
Μειονεκτήματα: "We loose our flight and they didn't give us any chance to save some money on a new ticket."
Πλεονεκτήματα: "Great kosher food!"
Μειονεκτήματα: "Leg room"
Πλεονεκτήματα: "I was extremely pleased with everything about my SWISS flight. I have family in Switzerland and have flown 8 times in the last 5 years. This was by far my best flight."
Πλεονεκτήματα: "Swiss Air was the best airline ever!"
Πλεονεκτήματα: "General good service, food was good"
Μειονεκτήματα: "Airplane wasn't clean, we had hair on the headrest cover and asked one of the crew members for new headrest cover but was ignored."
Πλεονεκτήματα: "A very short flight."
Πλεονεκτήματα: "efficient boarding ang pre- boarding"
Μειονεκτήματα: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"
Πλεονεκτήματα: "EVERYTHING'S Good to come back home"
Μειονεκτήματα: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Πλεονεκτήματα: "Real silverware. Great crew presence. Ice Cream and chocolate."
Μειονεκτήματα: "Small seats ,and temperature too hot"
Πλεονεκτήματα: "food, staff."
Μειονεκτήματα: "We left late so I missed my connecting flight in Zurich, to barcelona. Had to wait around 5 hours. My friends were waiting for me in BCN and had no way to contact them!!! I enjoyed the flights with SWISS but i dont know if ill fly with them again."
Πλεονεκτήματα: "Stewards dis perfect job"
Πλεονεκτήματα: "Overall Austrian was fine. Smaller plane and people were professional."
Μειονεκτήματα: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Πλεονεκτήματα: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Μειονεκτήματα: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Πλεονεκτήματα: "The crew was so friendly"
Πλεονεκτήματα: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Μειονεκτήματα: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."
Πλεονεκτήματα: "The flight attendants were quite personable and engaged."
Πλεονεκτήματα: "Amazing crew"
Πλεονεκτήματα: "It was all fine, a bit cramped, but otherwise fine"
Μειονεκτήματα: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Μειονεκτήματα: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Μειονεκτήματα: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Πλεονεκτήματα: "For short flight the seats are ok with space for the legs"
Μειονεκτήματα: "The flight was 30 minutes delayed"
Πλεονεκτήματα: "Crew was good and entertainment was great."
Μειονεκτήματα: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Πλεονεκτήματα: "That we landed in the end"
Μειονεκτήματα: "More communication to passengers when there are so big delays (almost 2 hours)"
Πλεονεκτήματα: "Flight time was quite good"
Μειονεκτήματα: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Πλεονεκτήματα: "Food was good. Plane was good."
Μειονεκτήματα: "Night flight should turn off light. Staff was not skillful and professional."
Μειονεκτήματα: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Μειονεκτήματα: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Πλεονεκτήματα: "I'm so happy I did not book Austrian Airlines for the way back to Zurich."
Μειονεκτήματα: "My checked in baggage did not arrive with me, the staff told me it'll arrive the same day in the evening but it did not and nobody informed me, I only found out after calling them 5 times (which 2 times they hung up on me after putting me on hold). My bag only arrived almost 35 hours after i already landed Hong Kong, without being able to tell me when exactly and made me sit and wait for them to deliver it at mid-night."
Πλεονεκτήματα: "Crew was very friendly, food was decent and the boarding was a breeze."
Πλεονεκτήματα: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Μειονεκτήματα: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Μειονεκτήματα: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Πλεονεκτήματα: "I liked the crew on the flight."
Μειονεκτήματα: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Μειονεκτήματα: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Μειονεκτήματα: "Service was bad"
Πλεονεκτήματα: "The crew was very attentive, generous and courteous."
Μειονεκτήματα: "I can not afford first class tickets..."
Πλεονεκτήματα: "Spacious aircraft. Polite crew. Even good food. On time."
Πλεονεκτήματα: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Πλεονεκτήματα: "My flight from Vienna to Warsaw was fine."
Πλεονεκτήματα: "Emergency exit row leg room. Good stuff."
Μειονεκτήματα: "Flight time, slightly delayed departure."
Μειονεκτήματα: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."
Μειονεκτήματα: "economy class eats sold as business class !!! very poor and cheap strategy --"
Πλεονεκτήματα: "just excellent!!!"
Πλεονεκτήματα: "Austrian airlines did not have enough passingers and they transfer my father who is very sick and old to turkish airline."
Μειονεκτήματα: "Unprofessional very, very!"
Πλεονεκτήματα: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Μειονεκτήματα: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Πλεονεκτήματα: "No unnecessary waiting. Excellent service!!!"
Μειονεκτήματα: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."
Μειονεκτήματα: "The delay in take-off"
Μειονεκτήματα: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Μειονεκτήματα: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Πλεονεκτήματα: "It was pleasant all around"
Πλεονεκτήματα: "Good food and drinks,great movies"
Μειονεκτήματα: "Dirty bathroom,needs upgrade too."
Μειονεκτήματα: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Πλεονεκτήματα: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Μειονεκτήματα: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."
Πλεονεκτήματα: "Crew was very friendly and helpful"
Μειονεκτήματα: "Should have more movie choices"
Πλεονεκτήματα: "everything on time, good selection of movies"
Μειονεκτήματα: "the food....pretty bad"
Μειονεκτήματα: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Μειονεκτήματα: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Μειονεκτήματα: "Provide power outlets at seats."
Μειονεκτήματα: "Boarding process.."
Πλεονεκτήματα: "Crew was great"
Πλεονεκτήματα: "Boarding was simple and fast!"
Μειονεκτήματα: "Online checking did not give me the option to change my seat. This could have been better."
Μειονεκτήματα: "Reduced quality in Cuisine, and problem exacerbated by industrial strike by BA Catering Services company on the day in question. I didn't get value for what I payed for."
Πλεονεκτήματα: "The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up."
Μειονεκτήματα: "We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead."
Μειονεκτήματα: "Wifi was down all the way."
Πλεονεκτήματα: "Great pilots and communication. Good boarding and gate crew."
Μειονεκτήματα: "No entertainment, limited drink service. Flight was rerouted and very poor reimbursement provided."
Πλεονεκτήματα: "Treats and details"
Μειονεκτήματα: "Departing on time."
Πλεονεκτήματα: "AMAZING CREW! Excellent food, clean bathroom, comfortable, good movie selection. Fantastic experience!"
Πλεονεκτήματα: "Yes and yes"
Μειονεκτήματα: "Get the blanket timely"
Μειονεκτήματα: "BA is the worst airline ever I seen in my life. I will never fly with British Airways again! Never!"
Πλεονεκτήματα: "Comfortable economy seats. Excellent experienced staff."
Μειονεκτήματα: "Food was so so. Entertainment system is old and a bit slow."
Μειονεκτήματα: "Didn’t realize you had to pay for coffee or a non-alcoholic drink until after we were asked what we’d like to drink."
Μειονεκτήματα: "long delays between segments of the flight however the business class BA lounge was excellent . Entertainment systems on the 747 aircraft are getting dated"
Πλεονεκτήματα: "The curry was good."
Μειονεκτήματα: "LHR-JFK was on an older, more claustrophobic plane. Flight crew had a hard time keeping passengers in check, and there was a lot of yelling. The cabin got quite hot, so we were relieved to get off the plane. Older screens made it difficult to enjoy media."
Μειονεκτήματα: "The food service had problems. When they got to our row they didn't have any more of our dinners left and without asking I was given a meal from first class with an entree I did not care for. My wife seated next to me gave me half of her entree. Then the snack towards the end of the flight I was given a burrito type thing without asking what flavor I wanted. All in all the food was poor and the attention to the passenger was poor also."
Μειονεκτήματα: "Nothing. The flight was quick and boarding was easy"
Πλεονεκτήματα: "Clean, new airplane."
Μειονεκτήματα: "Seats very cramped; no free tea or coffee?!"
Πλεονεκτήματα: "It was short and fine"
Πλεονεκτήματα: "The crew was outstanding."
Πλεονεκτήματα: "Flight crew was great."
Μειονεκτήματα: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"
Πλεονεκτήματα: "Large plane operated by Iberia"
Μειονεκτήματα: "Uninspiring food"
Μειονεκτήματα: "Traveling business class it felt as if I am traveling in city bus plane was so old seats were falling apart and above all the way ba staff most unfriendly people I was just imagining if this they do in business class what they must be doing in economy class I will not recommend any one to travel from Phoenix to Delhi on B A Jiten"
Πλεονεκτήματα: "On time and staff"
Μειονεκτήματα: "Too little space for seating!"
Πλεονεκτήματα: "The crew were super helpful and attentive."
Μειονεκτήματα: "Food was not the best, the leg room was ridiculously small and the entertainment system had some issues, but all in was a nice trip"
Μειονεκτήματα: "No complimentary drinks, not even water."
Πλεονεκτήματα: "The crew was very considerate of the fact that we couldn’t order special meal, but quite willingly offered as food which is totally the opposite of our the previous flight"
Μειονεκτήματα: "The crew had to do a hard reset of the entertainment system. Unfortunately it took more than 1.5 hours into the flights because the first reset did not work and the crew was busy with other things."
Μειονεκτήματα: "overhead storage was inadequate. People were allowed to carry on bags to large to fit the overhead bins correctly."
Πλεονεκτήματα: "The safety video was a great. All was on time."
Μειονεκτήματα: "not even water was offered- i left the flight really dehydrated, and with a terrible migraine because there was a young baby behind me who was crying the entire time. The flight was mostly empty yet no one suggested moving the baby and parents (to the back) or the passengers around the baby to seats that were more quiet."
Μειονεκτήματα: "The flight left 2 hours late. The seats were cramped."
Πλεονεκτήματα: "The crew was friendly and professional"
Μειονεκτήματα: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Πλεονεκτήματα: "The crew The nice and friendly staff at the airport"
Μειονεκτήματα: "Assigning one luggage per traveller"
Πλεονεκτήματα: "The crew was very sweet. The flight was super short so it was comfortable enough for the short flight."
Μειονεκτήματα: "The flight was delayed by an hour and a half. I had a 40 min delay with Alaska airlines 2 weeks ago and the min I arrived at my destination I had a text apologising for the delay. Along with a link to $100 credit with the airline. This is what real customer service is about. Not just empty apologies."
Μειονεκτήματα: "After taking off in San Francisco flight got re-routed to Minneapolis because of a sick passenger on board. Caused me to miss my connection in London and the subsequent flight I was put on because of the delay. Spent 10 hours overnihht at Heathrow in London because British Airways wasn't giving out hotel vouchers just £15 in meal vouchers. Disappointing."
Πλεονεκτήματα: "Crew, comfort, entertainment, food. All excellent"
Πλεονεκτήματα: "Everything! Best airline ever."
Πλεονεκτήματα: "Short flight so service was standard, was conked out for most of it so I guess it was comfortable :D"
Μειονεκτήματα: "Food was not good"
Μειονεκτήματα: "Did not get the seats I paid for"
Πλεονεκτήματα: "Staff where very pleasant."
Μειονεκτήματα: "Airport check in was drastically understaffed. The worst I have experienced. Airplane seating was cramped."
Μειονεκτήματα: "Food Accommodating bags when space is available"
Πλεονεκτήματα: "Even though unavoidable security delays made my husband and me last on the plane, we were able to board, and made all our connections. THanks!"
Πλεονεκτήματα: "Seats were good, movie selection good. Everyone very nice."
Μειονεκτήματα: "No breakfast!! Just grapes or banana and granola bar??"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "They have completely eliminated complimentary beverage service. Not even a glass of water!"
Πλεονεκτήματα: "my luggage was lost and it took 3 days to get it back I had no clothes , so I had no choice to buy new clothes"