Πλεονεκτήματα: "The crew was great. The pilots too."
Μειονεκτήματα: "The audio and video at my seat did not work correctly."
Μειονεκτήματα: "Temperature of cabin was too cold. My feet were icy."
Μειονεκτήματα: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
Μειονεκτήματα: "The carrots were hard and the bread was cold."
Πλεονεκτήματα: "Great service"
Μειονεκτήματα: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Μειονεκτήματα: "I had a tight connection, but made it to the gate in time. I walked down the jetway to what appeared to be a locked door, with no one there to guide me on how to board. It turns out there was a stairwell at the end of the jetway, which was to take me to a bus on the tarmac. This was very stressful."
Πλεονεκτήματα: "All was great"
Πλεονεκτήματα: "Crew was awesome"
Μειονεκτήματα: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Πλεονεκτήματα: "Crew was nice and funny"
Μειονεκτήματα: "The free messaging WiFi didn’t work for me"
Πλεονεκτήματα: "Full flight, nightmare. No comfort at all. Never again."
Μειονεκτήματα: "Comfort on board."
Πλεονεκτήματα: "The seats were awful .how many can squeeze in. .horrible"
Μειονεκτήματα: "Room to breathe, move a little"
Πλεονεκτήματα: "Crew was good. It was great to be able to watch a movie, TV, or play a game to pass the time."
Μειονεκτήματα: "More let room when someone puts back their seat."
Πλεονεκτήματα: "We eventually got to Atlanta."
Μειονεκτήματα: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Πλεονεκτήματα: "Seating lacked the ability to recline in any way. There were no snacks or drinks whatsoever"
Μειονεκτήματα: "The seats could recline. On a top tier airline I expect comfortable seating that declines for the price"
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "Allow one free bag check in on transatlantic flights"
Μειονεκτήματα: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Πλεονεκτήματα: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Πλεονεκτήματα: "Nice people"
Μειονεκτήματα: "Waiting at gate in KC"
Πλεονεκτήματα: "Speedy check in. Friendly crew."
Μειονεκτήματα: "The tv kept having problems. In all three seats we were in. We could only watch tv but the audio kept cutting out. Annoying to say the least"
Πλεονεκτήματα: "Lots of snacks and drink service"
Μειονεκτήματα: "No electricity or tv or movies or WiFi"
Πλεονεκτήματα: "No problems occured"
Μειονεκτήματα: "Takes so long to board"
Πλεονεκτήματα: "Video access"
Μειονεκτήματα: "Too hot, too crowded"
Πλεονεκτήματα: "Quick flight"
Μειονεκτήματα: "Flight attendant spoke like a robot. Could not understand her."
Πλεονεκτήματα: "Plane and staff was comfortable"
Μειονεκτήματα: "Weather delays resulted in me being rebooked on a flight nearly 6 hours later, even though there was a connection within 2 hours"
Πλεονεκτήματα: "The check in reminder is easy and helpful"
Πλεονεκτήματα: "Nice crew, no delays"
Πλεονεκτήματα: "On time take off."
Μειονεκτήματα: "No comments"
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Πλεονεκτήματα: "Flight attendants were pleasant."
Μειονεκτήματα: "Mechanical repair on nose wheel"
Πλεονεκτήματα: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Πλεονεκτήματα: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Μειονεκτήματα: "The vegan meal was not good"
Μειονεκτήματα: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Πλεονεκτήματα: "We got on the plane and it went to where it was supposed to go."
Πλεονεκτήματα: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Πλεονεκτήματα: "Same as above."
Πλεονεκτήματα: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Μειονεκτήματα: "Economy is very tight quarters."
Πλεονεκτήματα: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Πλεονεκτήματα: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Μειονεκτήματα: "No space in the seats"
Μειονεκτήματα: "Seats are very small."
Πλεονεκτήματα: "The agent on my departure flight at the ATL airport was amazing, boarding was quick, the flight attendants were great! I had an overall great experience."
Μειονεκτήματα: "Turbulence was pretty bad both flights."
Πλεονεκτήματα: "Great staff, quick service."
Πλεονεκτήματα: "Crew was friendly."
Μειονεκτήματα: "Seats are uncomfortable. Very little legroom."
Πλεονεκτήματα: "On time, great service"
Πλεονεκτήματα: "Quick, clean"
Μειονεκτήματα: "I was in the back seat"
Πλεονεκτήματα: "The flight crew was great"
Πλεονεκτήματα: "Staff was very good"
Μειονεκτήματα: "Plane was very warm"
Πλεονεκτήματα: "Everything is well organized, crew members were great."
Μειονεκτήματα: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Πλεονεκτήματα: "Comfortable and Clean"
Μειονεκτήματα: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Πλεονεκτήματα: "Booked a flight to Italy in economy section and was worried that it would be a difficult and uncomfortable flight. However it exceeded my expectations and never felt that I was in the economy section. They provided excellent service and made sure you were comfortable and attended to. Would recommend"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The large amount of entertainment to choose from was very nice."
Μειονεκτήματα: "Timeliness and comfort in seats could be better."
Μειονεκτήματα: "They lost 2 pieces of luggage in Munich. We are only here on 3 day vacay and will not have our bags until same time tomorrow."
Πλεονεκτήματα: "The crew were nice and the service very good. The layover was short."
Μειονεκτήματα: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Πλεονεκτήματα: "The crew was amazing, courteous and very prompt. The airplane was very clean and comfortable. Very comfortable flight."
Μειονεκτήματα: "A seat in first class would have been even better"
Πλεονεκτήματα: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Μειονεκτήματα: "Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate."
Μειονεκτήματα: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Πλεονεκτήματα: "Tout était impeccable."
Μειονεκτήματα: "Delayed in plane almost an hour after landing before being allowed to deplane"
Πλεονεκτήματα: "Flight on time, good service, helpful staff. The plane wasn't too full and they invited us to find a better seat if we wished. There was a pretty long stretch of bad turbulence and the pilot talked to us to let us know what's going on and reassure us, which, as someone who freaks out in these situations, I really appreciate. There were a few good movies to choose from."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Good staff and food."
Μειονεκτήματα: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Πλεονεκτήματα: "Service, food, and entertainment was great!"
Πλεονεκτήματα: "On time, no complaints"
Μειονεκτήματα: "More food favorites"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "The boarding area was cramped."
Πλεονεκτήματα: "Crew was super nice, service great and plane comfort appropriate for the duration of the flight."
Μειονεκτήματα: "Overhead compartments very narrow and could not fit small carryons."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight."
Πλεονεκτήματα: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."
Πλεονεκτήματα: "Not a thing"
Μειονεκτήματα: "Bad seats in premium economy. Rude staff."
Πλεονεκτήματα: "Service, entertainment, flight"
Μειονεκτήματα: "The food was not tasty at all"
Πλεονεκτήματα: "Food and service"
Μειονεκτήματα: "The food was pretty dull."
Πλεονεκτήματα: "On Time / Comfortable short flight"
Πλεονεκτήματα: "The crew members were friendly."
Μειονεκτήματα: "Fro dinner the quanty was very little. I weigh barely over 100 lbs, and l don't eat very much. Still even for me there wasn't enough, so I got hungry after a few hours. For breakfast the egg was rubbery. It was disappointing."
Μειονεκτήματα: "No entertainment during the whole flight at all."
Πλεονεκτήματα: "the crew was amazing: friendly and caring"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "They change the gate for transfer last minute"
Μειονεκτήματα: "Seats recline too much. When the person in front of you reclines his/her seat, you feel like you're in a tunnel with the seat back just inches from your face. However, the flight attendant was very kind and asked passengers to lift seats for the main meal, which was very nice."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Overall it was a great experience."
Πλεονεκτήματα: "Great service, great friendly crew and great food!"
Μειονεκτήματα: "Ticket written on Air Canada but Lufthansa was carrier. Not possible to check-in on line leaving very few choices for seating. Tried to check-in on Sunday for Monday flight -- system errors resulted and phone number provided by system only works M-Sat. My initial leg was on Iberia and they could not check me in for entire flight. Major scramble in Frankfort to resolve issues. Never again!"
Μειονεκτήματα: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."
Πλεονεκτήματα: "Friendly service, clean plane, good food for economy class, and entertainment was good. Seats were not bad for economy."
Μειονεκτήματα: "For some reason this A340 does not have air vents in the passenger service unit. This is a first for me, as every other plane I've ever been on has air vents that the passenger can position to direct cool air. This airplane lacks these! For some reason our area of the plane in row 35 was so hot. It must have been 80F and air was not moving. It seems like other areas of the plane may have been cooler."
Μειονεκτήματα: "Impossible to select seats online because of technical issues thus our family got spread all over the plane in middle seat. Our next connecting flight got cancelled without notice so we got booked on the next flight 3 hours later. My complain on their web site after this poor trip has been acknowledged automatically but completely ignored by the customer service."
Πλεονεκτήματα: "Nice courageous service"
Μειονεκτήματα: "I didn't find any dislike"
Πλεονεκτήματα: "The crew and in flight experience were excellent."
Μειονεκτήματα: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."