Πλεονεκτήματα: "Flight delayed. Missed connecting flight"
Πλεονεκτήματα: "On-time performance, upgrades, staff"
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Flight was delayed 2 hrs"
Πλεονεκτήματα: "My luggage arrived 3 days after and stuff was stolen...."
Μειονεκτήματα: "Maybe not steal passengers stuff?"
Μειονεκτήματα: "I was made to pay for my carry on because of weight. I didn’t understand that when I booked. I am also certain that many other carry ones were more than 12 kilos."
Πλεονεκτήματα: "Crew was nice and attentive"
Πλεονεκτήματα: "The people at the gate. Excellent the girl from El Salvador"
Μειονεκτήματα: "The worst, the attitude of a crew member named Andrew."
Πλεονεκτήματα: "Crew was friendly and helpful. On time flight"
Μειονεκτήματα: "Food is just so-so"
Πλεονεκτήματα: "Like the selection of movies"
Μειονεκτήματα: "food could be better"
Πλεονεκτήματα: "Fairly comfortable flight. I enjoyed the new shading windows with no physical shutters"
Μειονεκτήματα: "I did not like the glass in my food. I mentioned it to the flight attendent and she said I probably have nothing to worry about but took my information down."
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Πλεονεκτήματα: "A short flight on a small plane.Smooth flight, smooth, smooth landing. Although the flight was delayed, the passengers were kept informed as to where the plane was and the expected time of departure."
Πλεονεκτήματα: "Affordable and timely."
Μειονεκτήματα: "Hard seats, no room for carry-on luggage, and not even a free cracker."
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Πλεονεκτήματα: "Calgary airport first and foremost went above and beyond for me. The flight then after was the same, friendly attendants, great smooth flight. 5 stars for staff."
Μειονεκτήματα: "The headphones are bad, i had my own headphones so it was fine. I did go w the air canada ones first just out of convenience, but they were fuzzy, probably would have ruined the movies."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Πλεονεκτήματα: "Boarding on time"
Μειονεκτήματα: "Problems with entertainment"
Πλεονεκτήματα: "Quick boarding! Smooth experience. Good seating space."
Μειονεκτήματα: "Everything was fine no issues! This was a good flight."
Πλεονεκτήματα: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
Πλεονεκτήματα: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
Πλεονεκτήματα: "Flight attendants were attentive and professional. Comfortable flight, given it was 10+ hours long."
Μειονεκτήματα: "I have never flown an airline that served dinners without offering a vegetarian (typically pasta) option as a standard meal. Had no idea that I would need to request this, so I did not have dinner on the flight, as the meals were either chicken or beef. At this point in the 21st century, a meatless diet is a widespread life choice, for either ethical or health reasons. I would really like to see a pasta option as a default. Thanks for taking feedback."
Πλεονεκτήματα: "Flights were on time"
Μειονεκτήματα: "Forcing us to check carry on bags, and not very courteous about it."
Μειονεκτήματα: "Flight didn't take off on time Mediocore service Medicare food Air Canada wouldn't let me pick my Seat. I hate to phone a friend at the airline to select a seat."
Μειονεκτήματα: "Flight was delayed but overall trip was good"
Μειονεκτήματα: "My flight got delayed due to weather, and the second leg actually got canceled. I was placed on a later flight that would get me home at 2 am - no thanks! I tried to change it online as an email notification told me I could, but the website then told me I needed to call, which was frustrating. There was a 50 min wait and no call back option, and since I was on international calling, I figured I'd just wait until I got to the airport. The ticketing line looked relatively short, with only three people/ groups ahead of me. Yet it took 75 MINUTES for me to be helped. The people working were the slowest and most incompetent airline workers I've ever come across. I truly don't think either had a clue what they were doing. My agent didn't even know how to view my flights after I provided my passport. He asked me to look them up and read them to him. I had to find an alternative flight on my phone and specifically request to be placed on it since he didn't know how to view my options. Then, he printed me something, pointed me to another counter, and said "I think you're good, but I'm not sure. There's a chance they might refuse you. But I don't think they will." I was like, "Do I have a ticket or not?" And he couldn't give me a straight answer. By the time I left, the line had 15 people/ groups. Processed at the same rate, it'd take over 5 hours for them to be assisted. Never flying this airline again."
Πλεονεκτήματα: "The plane was on time, boarding was orderly and smooth, service was excellent, and they did a good job on the weather. As a pilot, I would rate it an all around excellent flight."
Πλεονεκτήματα: "Tv options"
Μειονεκτήματα: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."
Μειονεκτήματα: "They didn't let me board because I changed the original return ticket paying with a different credit card (still mine)...although they processed the payment and sent me a confirmation ticket"
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "TV screens and entertainment were nice."
Μειονεκτήματα: "I would like to have the two meal options be one with meat and one without. The quality of the meal could have been better."
Πλεονεκτήματα: "Good communication with passengers, attempts to avoid turbulence, pleasant staff."
Μειονεκτήματα: "Luggage was slow to get to baggage claim, would be nice to have fruit and cheese platter available for purchase"
Πλεονεκτήματα: "entertainment choices"
Μειονεκτήματα: "boarding process crew not helpful in baggage storage"
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "boarding was fast and simple"
Πλεονεκτήματα: "Food, comfort, friendly."
Μειονεκτήματα: "Movie choice could be better"
Πλεονεκτήματα: "I accidentally left my tablet behind when I disembarked. The crew located it and brought it to me speedily while I waited in the baggage area. I'm truly grateful and impressed. All of the flight crew were delightful and thoughtful."
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Μειονεκτήματα: "Flights get cancelled or delayed all the time so that's not what was so upsetting. It was the way we were informed about these delays. The staff were jest rude, making a bad experience even worse. Then they lost my bags, couldn't track them, couldn't tell me where they were. And I was flying out to another country for a tour next day so that was very inconvenient. I won't be flying with this airline again. They don't know what good customer service is."
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "The crew member wasnt letting me on my connecting flight which i was late for because of delays Air canada caused for the previous flight. Even though my connection was grounded for an additional hour. Worst airline ive ever been on."
Μειονεκτήματα: "Food could be better"
Μειονεκτήματα: "Same as above. everything was bad. from service and communication."
Μειονεκτήματα: "Fixed arm rest - could not raise up"
Πλεονεκτήματα: "The crew was friendly."
Μειονεκτήματα: "The crew did not cater to the passengers. Every international flight I've been on, the crew members always ask if we want more snacks or drinks. I was never approached. Also, I asked for an extra blanket and was told no."
Πλεονεκτήματα: "Again, great crew."
Μειονεκτήματα: "Boarding was misdirected and confusing, as Gate designation kept changing and airport staff was not very helpful."
Πλεονεκτήματα: "More legroom than other airlines, timely and in flight entertainment."
Μειονεκτήματα: "Took half hour extra to board an have us waiting for the bus from the terminal to the plane on the stairs"
Μειονεκτήματα: "Boarding procesa...an absolute mess"
Μειονεκτήματα: "Is ok"
Μειονεκτήματα: "The boarding gate was very far, and I had to walk all the way."
Πλεονεκτήματα: "The service with my handicapped mother"
Μειονεκτήματα: "The food"
Πλεονεκτήματα: "Crew was quite polite and sympatic"
Μειονεκτήματα: "The aircrafts is very old and small for all the passengers they put inside, and the food is really bad in quality and taste."
Μειονεκτήματα: "There was charge for a checked bag which I thought on booking was included"
Πλεονεκτήματα: "Modern clean plane, excellent crew"
Μειονεκτήματα: "Flight was delayed but no announcements were made"
Πλεονεκτήματα: "Everything was good."
Πλεονεκτήματα: "Boarding was efficient"
Μειονεκτήματα: "No free beverages"
Πλεονεκτήματα: "Everything was perfect"
Μειονεκτήματα: "After 2 days at the airport I still waiting for the airline to give me a date and new time for another flight since the airport is having problems after the storms on Wednesday, they don’t have a counter or anything where travelers can ask questions and have problems solve. They keep making you come but with no guarantee of anything. No one knows nothing, it’s very bad the way they are managing the situation."
Μειονεκτήματα: "The excessive baggage fee"
Πλεονεκτήματα: "Price paid"
Μειονεκτήματα: "Food and drink options were mediocre. Also limited entertainment options..."
Μειονεκτήματα: "A small child was allowed to be in business class and disturbed me during the flight. I thought small children are not allowed"
Μειονεκτήματα: "The seats weren't too comfortable. Not all movies that were in the entertainment list in the website were actually in the flight."
Πλεονεκτήματα: "Plane left on time. The food was good."
Μειονεκτήματα: "I am a skyteam member and have platinum status with delta and prior to leaving for my trip I had contacted air europa with my skymiles number and was told baggage was included. Upon arrival to airport my status was ignored and I was refused when asked to speak with a manager. I ended up having to pay 60 euros in baggage fees and then was not allowed to board as sky priority despite showing the airline my status."
Πλεονεκτήματα: "New airplane,"
Μειονεκτήματα: "Madrid Rome, charged for water."
Πλεονεκτήματα: "Our flight was on time, our crew was kind and helpful, seats were very confortable, on air entertainment was great. It simply get like a great airline and not a budget one. The plane felt new"
Μειονεκτήματα: "I liked everything."
Πλεονεκτήματα: "Everything was perfectly reliable."
Μειονεκτήματα: "Look tasted old and greasy"
Μειονεκτήματα: "Too cold and unfriendly services"
Πλεονεκτήματα: "Food was ok."
Μειονεκτήματα: "Very tight space on longer flight"
Πλεονεκτήματα: "It was on time"
Μειονεκτήματα: "The condition of the plane was very poor, and the space is also very small & uncomfortable. The food was not good either."
Μειονεκτήματα: "Terrible line up for boarding."
Μειονεκτήματα: "Every flight was at least an hour delayed. We were insanely late for our connection flight due to a totally unnecessary delay at the first airport. We then SPRINTED across the whole Madrid airport and then when we arrived to second plane was TWO HOURS delayed. The staff always seemed to be working, but was completely inefficient in getting anything done. It took them 20 minutes to respond to our notice (we pressed the air attendant button on our seats) and then told us we couldn't get snacks because they were giving out pizzas, which took another hour. Every single part of our flight was delayed and inefficient... with no reason ever being given. It was pretty miserable overall and I will likely never use Air Europa ever again."
Μειονεκτήματα: "Bad services, and the staff too"
Πλεονεκτήματα: "Flight left and arrived on time and seats were comfortable for airline seats."
Πλεονεκτήματα: "The price was great for a direct flight from Boston to Madrid."
Μειονεκτήματα: "The plane was very, VERY old and extremely uncomfortable. This was an overnight flight, they turned down the cabin light for the first ten minutes but then it was on for four hours, making it impossible to sleep. There was no in flight movie, and there was no way to turn off the antiquated cumbersome seat TV. Really awful to get off the plane and be exhausted. They didn't offer food to the inside rows, only to the window side. When you asked you got an annoyed glare."
Πλεονεκτήματα: "The flight was on time and it is the only direct option to get from Europe to Bolivia. I had to rebook my dates and the attention of Air Europe for this was Excellent!"
Πλεονεκτήματα: "it was very good in general"
Πλεονεκτήματα: "New aircraft"
Μειονεκτήματα: "Flight was late. Boarding attendant was lacking communication skills. Crew was fine, but I asked for a sleeping mask and although the flight attendant said he'd see to help me, he never returned. Not even to say, he didn't couldn't help me. Food (I only ate breakfast) was less than appealing. Movies were all old. Seat was so slim, every time we touched our tv or pocket, the passenger in the front seat was upset."
Μειονεκτήματα: "No vegetarian options at all"
Πλεονεκτήματα: "Flight quick and uncomplicated."
Μειονεκτήματα: "Boarding chaotic. No food or entertainment involved."
Μειονεκτήματα: "COMFORT FOOD ENTERTAINMENT LOW COST FLIGHT WITH HIGH COST"
Μειονεκτήματα: "No outlets!"
Πλεονεκτήματα: "The food was good, and my luggage arrived safe."
Μειονεκτήματα: "It wasnt so comfortable and there was not TV or even radio, or entertainment for an 8hour flight. Also when trying to sleep, crew continues to pass by and turn on airplane lights."
Πλεονεκτήματα: "The plane and technology were top notch"
Μειονεκτήματα: "Food was not worthy for a food bank."
Μειονεκτήματα: "Old plane, no entertainment system (just AirEuropa ads in a loop), late and slow boarding, no blankets or pillows."
Πλεονεκτήματα: "The flight was great, had seen some negative reviews. But for me nothing negative to say about air Europa, wonderful seat, great flight crew, everything was on time. Just and overall great experience."
Μειονεκτήματα: "Flight was over 1,2 hours late leaving MAD, causing me to miss my Cancun connection and costing me over $300.00 in hotel bills and re-booking fees. This alone trumps any positive aspects of the flight."
Πλεονεκτήματα: "They leave me in Santo Domingo with no reason and no phone to call and solve the problem. That cause problems with my job. They don't have customer service to help people in this case."
Μειονεκτήματα: "Do not offer connections with less than two hours, Madrid Airport is busy and complicated....there is no room for mistakes or little delays when layover is less than two hours."
Πλεονεκτήματα: "Crew was very pleasant and helpful; I forgot to put my seat up n they got me straight with a big smile!! Makes a difference how you correct people. Plane looked fresh n clean And had pillows n blankets, didn't have to ask for one. Four smooth landings!! Thank you for a great trip"
Μειονεκτήματα: "Tight squeeze sitting"
Μειονεκτήματα: "The boarding procedure need to improve."
Πλεονεκτήματα: "It is always a pleasure to flight in Air Europe. How can I get discounts on Air Europe, I am travelling many times a year to Spain or Rumania. I also like to know if you have facilities to bring my baby dog (7 months) from Rumania. thank you Delia"
Πλεονεκτήματα: "On time. Cabin in very good condition. Staff friendly and professional"
Μειονεκτήματα: "No back of the seat video. No power outlets."