Πλεονεκτήματα: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Πλεονεκτήματα: "Comfortable seating, pleasant food and entertainment."
Μειονεκτήματα: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Πλεονεκτήματα: "Boarding and crew great!"
Μειονεκτήματα: "Seats extremely narrow"
Πλεονεκτήματα: "Great crew, good in-flight movies. Good food."
Μειονεκτήματα: "Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep."
Πλεονεκτήματα: "Crew was great !!!"
Μειονεκτήματα: "Seating in upper class is uncomfortable and bedding is not fresh."
Πλεονεκτήματα: "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Μειονεκτήματα: "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."
Πλεονεκτήματα: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Μειονεκτήματα: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Πλεονεκτήματα: "Crew was generally nice and caring."
Μειονεκτήματα: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Πλεονεκτήματα: "Everything was easy"
Μειονεκτήματα: "Business class seats are snug for big people compared to other airlines"
Πλεονεκτήματα: "Premium economy was perfect, smaller cabin with less people, great flight."
Πλεονεκτήματα: "There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her."
Μειονεκτήματα: "Seats were really old and outdated"
Πλεονεκτήματα: "The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day."
Πλεονεκτήματα: "Not crowded. Crew was good."
Μειονεκτήματα: "Not taking a bus to board the plane."
Πλεονεκτήματα: "The crew on Virgin Atlantic was superb!"
Μειονεκτήματα: "There is no entertainment, not really required on a short flight but nice when offered."
Πλεονεκτήματα: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Μειονεκτήματα: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."
Μειονεκτήματα: "Bad entertainment system"
Πλεονεκτήματα: "Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected."
Μειονεκτήματα: "It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity."
Μειονεκτήματα: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Πλεονεκτήματα: "Crew was amazing and we got fed so often. The movie choices were good."
Μειονεκτήματα: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Πλεονεκτήματα: "The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable."
Μειονεκτήματα: "The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky."
Μειονεκτήματα: "Bed was incredibly uncomfortable in first class. It was like sleeping on the floor. People talking loudly in the bar late into the night, which made it even harder to sleep. Didn’t sleep a wink on this 10 hour flight."
Πλεονεκτήματα: "Crew were great"
Μειονεκτήματα: "Uncomfortable to sit for eight hours"
Πλεονεκτήματα: "The crew were friendly."
Μειονεκτήματα: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Μειονεκτήματα: "Everything incl customer service at the airport"
Πλεονεκτήματα: "Entertainment Meal service and quality"
Πλεονεκτήματα: "Fast boarding and nice staff. Food selection was ok"
Μειονεκτήματα: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Πλεονεκτήματα: "Legroom, lovely staff and all round good flight"
Πλεονεκτήματα: "Easy and on time boarding."
Μειονεκτήματα: "Seats are extremely small. And when the seat in front reclines they are basically in your lap."
Πλεονεκτήματα: "The crew and food were excellent. A little more space between seats would be appreciated. The entertainment equipment was not intuitive or easy to operate. I still feel the airline did a great job getting us to London on-time and a pleasant flight."
Πλεονεκτήματα: "Plane was about 30% full so plenty of room to stretch out. Friendly crew."
Μειονεκτήματα: "Flight left 50 minutes late because they'd lost the paperwork and had to get new copies.... not very professional! I can understand a delay due to weather or technical issues but losing paperwork shouldn't happen. The food portion was very small for an international flight."
Πλεονεκτήματα: "Safety. Service."
Μειονεκτήματα: "Lavatory was icky and other passengers messy."
Πλεονεκτήματα: "Great Service. Truly enjoyed Economy plus!"
Μειονεκτήματα: "The crew was rude."
Πλεονεκτήματα: "Very polite and helpful staff."
Πλεονεκτήματα: "The crew was the best part of my experience, super nice and accomodating"
Μειονεκτήματα: "the wifi had subpar performance"
Πλεονεκτήματα: "Seat is very comfortable"
Πλεονεκτήματα: "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."
Μειονεκτήματα: "Very small leg room"
Μειονεκτήματα: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Πλεονεκτήματα: "Staff was top notch in service and kindness"
Πλεονεκτήματα: "1st class, what's not to like?"
Πλεονεκτήματα: "Staff excellent , as always."
Μειονεκτήματα: "It was impossible to sleep as the plane seemed extremely cold and was very noisy."
Πλεονεκτήματα: "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Πλεονεκτήματα: "Very professional crew throughout."
Πλεονεκτήματα: "The space you have with your legs is sufficient and the chairs are very comfortable. The food was really nice. I enjoyed the trip, although it was a long one."
Μειονεκτήματα: "cabin was nice but cold"
Μειονεκτήματα: "Let's see, my connecting flight was delayed. I missed my Sydney flight so they put me ona flight to Brisbane which was actually pretty great. Then, oh then they lose my bag. Two days later I guess is an appropriate time to then put it on the next flight? What? My bag is 20 pounds, smaller than a standard sized Dachshund. And low and behold they said I can spend up to $50 on necessities. Too kind, virgin Australia, too kind."
Πλεονεκτήματα: "Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline."
Πλεονεκτήματα: "The seats were extremely comfortable! I"
Μειονεκτήματα: "Poor communication on delays. No wifi. No service. Couldn’t use lavatory."
Πλεονεκτήματα: "Great service"
Μειονεκτήματα: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Μειονεκτήματα: "The most courteous staff - on ground, in air, and at destination!"
Πλεονεκτήματα: "Crew was great."
Μειονεκτήματα: "Flight didn’t leave Atlanta until after 8pm. Delta couldn’t/wouldn’t do anything to help with replacement flights to Madrid despite we were supposed to have 3 1/2 hours layover and had less than zero (the flight out left before the flight into Zurich was deplaned."
Πλεονεκτήματα: "Clean first class seat."
Μειονεκτήματα: "My connecting flight, and the the flight not being delayed the night before."
Πλεονεκτήματα: "Delta treats people like friends. That’s all it takes to be successful. Delays are easy, mechanicals are easy. Great friendly team."
Πλεονεκτήματα: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Μειονεκτήματα: "Boarding process was bit disorganized."
Μειονεκτήματα: "Flight was delayed due to crew not being available."
Μειονεκτήματα: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
Πλεονεκτήματα: "Crew was so friendly!"
Μειονεκτήματα: "Food; movie choices"
Μειονεκτήματα: "WiFi didn't work"
Μειονεκτήματα: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Πλεονεκτήματα: "luggage was there when I got off the plane."
Πλεονεκτήματα: "Sat in the Key West airport for five hours because of delays. Somehow the other airlines managed to get their people on and off the island. Although they say they can’t land in a 25 mph crosswind we were watching the weather. It mostly stayed below 20 mph for hours before departure"
Πλεονεκτήματα: "Staff from Check in to aircraft very pleasant. Snack choice in Coach impressive."
Πλεονεκτήματα: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Μειονεκτήματα: "The small bathrooms"
Πλεονεκτήματα: "The attention to detail from the crew, and the friendliness"
Μειονεκτήματα: "delayed flight"
Πλεονεκτήματα: "The time and the cabin crew were helpful"
Μειονεκτήματα: "There was nothing to not like"
Πλεονεκτήματα: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Πλεονεκτήματα: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Μειονεκτήματα: "Crew wasn’t very friendly"
Πλεονεκτήματα: "The flight staff were very attentive and courteous. I was asleep when drinks were passed out. The stewardess went out of her way to get me a drink after I woke up."
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Πλεονεκτήματα: "Nice flight attendants"
Μειονεκτήματα: "Freezing flight."
Πλεονεκτήματα: "Smooth travel and good service."
Μειονεκτήματα: "Bad boarding area in SLC."
Πλεονεκτήματα: "the movies are great. all the entertainment is."
Μειονεκτήματα: "lack of over head space, personal room."
Πλεονεκτήματα: "Awesome selection of movies"
Μειονεκτήματα: "The seats are too close together, they do not recline far enough and the leg room is minimal"
Μειονεκτήματα: "The flight was cancelled. Kayak should know that. I got about 15 message s from you about a flight that was cancelled 24 hrs ago. That is not helpful."
Πλεονεκτήματα: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Πλεονεκτήματα: "The staff is very friendly. Most pleasant airline I've flown with."
Πλεονεκτήματα: "Aircraft appeared to be brand new"
Πλεονεκτήματα: "Seats were comfortable"
Μειονεκτήματα: "Food was bad."
Πλεονεκτήματα: "Pilot and crew were extremely friendly, though it annoyed me how I was seated in the rear when I only had 20 minutes to get to my connecting flight."
Μειονεκτήματα: "The coffee tasted altogether horrid--only saving grace was the Biscoff, but even that had its limits."
Πλεονεκτήματα: "The flight attendants were great."
Μειονεκτήματα: "Felt like a sardine . Just like ALL fights these days."
Πλεονεκτήματα: "Everything went smoothly."
Μειονεκτήματα: "Like ALL planes today, too crowded."
Πλεονεκτήματα: "So many movies to watch. Keep it up!"
Μειονεκτήματα: "The food was too sweet and salty."
Πλεονεκτήματα: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Μειονεκτήματα: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Μειονεκτήματα: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Μειονεκτήματα: "The flight was over an hour late arriving ATL at gate after our original connection had departed. We had to change to later flight from ATL to JAX."
Πλεονεκτήματα: "Who could ask for more?"
Πλεονεκτήματα: "Everything went smoothly"
Μειονεκτήματα: "Not anything"
Πλεονεκτήματα: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
Πλεονεκτήματα: "Great crew, very efficient"
Μειονεκτήματα: "Individual TVs, perhaps"
Πλεονεκτήματα: "on time"
Μειονεκτήματα: "Boarding was a zoo, they changed aircraft and lost my reservation although I am an executive platinum. I boarded as a standby customer Comer after 25 years of flying with them you would think they would pay more attention."
Πλεονεκτήματα: "Confortable seats"
Μειονεκτήματα: "The entire thing was delayed the entire time. I spent 30-45 minutes just on the runway. They only offered biscotti and pretzels as snacks. I’ve gotten cheaper or same priced flights with full entertainment and faster arrival times on other airlines. This was a last resort this time around but I would never take it if I didn’t have to."
Μειονεκτήματα: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Πλεονεκτήματα: "Yes, crew were great"
Μειονεκτήματα: "Checkin was seamless. flight comfortable and pleasant. Unfortunately not much can be done about the worst part, which was total immigration disorganization on arrival at JFK. Coming from Rome which is a huge airport, it was shameful to see the difference. Sigh."
Πλεονεκτήματα: "The same answers apply as did the flight from Richmond to Miami."
Μειονεκτήματα: "Same answers apply as the flight from Richmond to Miami."
Πλεονεκτήματα: "Comfortable seating. Friendly staff."
Μειονεκτήματα: "Our already delayed 1 am flight was cancelled a little before midnight. It was rescheduled to 8am. It was a big headache trying to get a hotel, meal vouchers. Then, there were no shuttles to the hotel available so has to wait in line again for taxi vouchers."
Πλεονεκτήματα: "There were 2 crew members who were very helpful and nice."
Μειονεκτήματα: "The movies were kind of poor but the worst part really was the service. Most were not willing to help me at all (I was traveling solo with a baby and carry on baggage + a car seat). One stewardess even told another passenger to carry something back for me since the crew was too busy."
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Μειονεκτήματα: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Μειονεκτήματα: "Chicago to Venice flight was amazing. We were in premium economy, although the seats were larger it was hard to sleep in them, we all felt it needed some back support in order to sleep better. Crew was fantastic, would fly AA again internationally"
Πλεονεκτήματα: "The planes took off on time, and arrived early. Couldn’t ask for more!"
Μειονεκτήματα: "Seats were uncomfortable and legroom was bad."
Μειονεκτήματα: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Μειονεκτήματα: "Very cold temperature in the cabin both flights, could have been warmer. Wore hooded packable jacket and gloves and was still cold"
Μειονεκτήματα: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Πλεονεκτήματα: "New 737 max was comfortable"
Μειονεκτήματα: "They still allow folks with way too many luggage on board"
Μειονεκτήματα: "Very upset with baggage handling and charges for baggage on an international flight. I bought an economy fair but was not well informed about fact that charges for baggage would be made. I ended up paying more in fees for baggage and seats than if I had purchased a "regular" coach fare or had flown on another airline. Will do this next time. Also, both my pieces of luggage were damaged and not properly latched following opening by security."
Πλεονεκτήματα: "Fast all to boarding and everything"
Μειονεκτήματα: "No comment"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Μειονεκτήματα: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Πλεονεκτήματα: "We really appreciated the comfort of the seats and the staff are great. Although fully booked, we were still comfortable."
Μειονεκτήματα: "My husband and I were assigned seats away from each other and the boarding took a long time."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "It was a quick, smooth flight."
Μειονεκτήματα: "The man that checked us into the plane was rude but the flight crew was great."
Πλεονεκτήματα: "What you expect from an internal US flight: no food, crowded flight, cramped seats. I have come to expect two things - arrive on time and arrive safely. The good, we arrived safely."
Μειονεκτήματα: "Pulled away from gate and sat on tarmac for over an hour while technical difficulties fixed. We should not have boarded until plane was ready. We arrived over one hour late and just made connecting flight. Our luggage was not so fortunate."
Μειονεκτήματα: "We had a snow storm I arrived at the counter 75 minutes early. The staff were rude and unhelpful. By the time I got assistance it was 9:01and my flight would leave at 10:00. They would not check my bags. I had to be rescheduled for another flight tonight at 7:00. I hope it goes better. I still have received NO confirmation for my flight tonight."
Πλεονεκτήματα: "Not overcrowded or over booked. Efficient boarding process. Smooth flight."
Πλεονεκτήματα: "Good food, kind staff, free booze"
Πλεονεκτήματα: "I was treated superbly from start to finish. It started with checking in and receiving great help all the way through to off liading"
Μειονεκτήματα: "I was a little surprised at the size of the snack (small) at the end."
Πλεονεκτήματα: "Almost empty in economy"
Μειονεκτήματα: "I liked everything"
Μειονεκτήματα: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Πλεονεκτήματα: "Lots of food and drinks, nice crew and pretty good experience"
Μειονεκτήματα: "Tv screen too slow..... doesn't work that good,the plane was a little noisier at take off than usually, nothing mayor...."
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Μειονεκτήματα: "delayed and missed connecting flight"
Μειονεκτήματα: "The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight."
Πλεονεκτήματα: "Flight was on time"
Πλεονεκτήματα: "overall okay"
Μειονεκτήματα: "malaysia airlines only allows one check in? didnt give any headphones for tv"
Μειονεκτήματα: "No headset for entertainment"
Πλεονεκτήματα: "Overall, one of the most enjoyable International flight experiences I have ever had."
Πλεονεκτήματα: "Same as above."
Πλεονεκτήματα: "I enjoyed the customer service provided by the flight attended. They were extremely attentive and welcoming. I've never flown American Airlines before and glad I had the opportunity to experience it."
Μειονεκτήματα: "I've flown on other airlines to Europe before and it felt spacious when compared to American Airlines. I didn't like the accebility to buying snacks, drinks and other food throughout the flight. Flying for 10 hour is draining and the only entertainment be controlled by what the captain provides on the screen isn't comfortable. I may fly American Airlines for domestic flights but I'll surely use another company or longer flights to Europe."
Πλεονεκτήματα: "Sears had more room than as medal, service and hospitality much improved over as. Dinner and breakfast were scrumptious and drink choices were abundant."
Μειονεκτήματα: "Lost luggage. Not enough time so missed flight"
Πλεονεκτήματα: "Wi fi did not work."
Πλεονεκτήματα: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Μειονεκτήματα: "No team communication"
Πλεονεκτήματα: "Crew was great"
Μειονεκτήματα: "We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved"
Πλεονεκτήματα: "The set was super comfortable"
Μειονεκτήματα: "Everything was excellent"
Πλεονεκτήματα: "It was canceled"
Πλεονεκτήματα: "Good selection of movies"
Μειονεκτήματα: "Very cramped seats, demanding flight attendants, some where unprofessional/didnt do job well"
Πλεονεκτήματα: "The service"
Μειονεκτήματα: "Nothing so far, thanks."
Μειονεκτήματα: "Person sitting next to me brought on four bags and over head bins were full. This merged into my space which is too small to begin with. Boarding should control how much is brought into plane. Need more space. Airline travel is no longer fun. I wish the air line CEOs would ride in economy every once in a while."
Πλεονεκτήματα: "Great Service."
Πλεονεκτήματα: "End of a long ordeal... I slept the entire flight"
Πλεονεκτήματα: "Spacious aircraft, great flight attendants very clean bathrooms, lots of snacks and foods"
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Πλεονεκτήματα: "Food OK."
Μειονεκτήματα: "Gift bags do not include neck support"
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Πλεονεκτήματα: "I loved the entertainment options, especially that we could pull up the map & see where we were."
Μειονεκτήματα: "Online information was confusing & made it sound like we had to pay for our carry on, so we didn't bring a carry on (just personal item). It needs to be more clear."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Πλεονεκτήματα: "Direct flight"
Μειονεκτήματα: "Very economical; bland minimal food; no complimentary wine. Flew with Air NZ to auckland in April; food and wine offered throughout flight. Flight attendants didn't smile or engage with passengers; treated service like a job they had to do"
Μειονεκτήματα: "Flight delayed by 2 hours"
Πλεονεκτήματα: "Good breakfast."
Μειονεκτήματα: "Cabin was cool"
Πλεονεκτήματα: "The plane is spacious and comfortable. The crew is quite nice."
Μειονεκτήματα: "Air Canada overbooks their flights. So if you don't pay extra for your seat, (even if you get to the airport 3 hours in advance), they'll just tell you sorry you are on standby. Which means I literally had to stand by the gate and hope for other people to not show so I could take their seat."
Μειονεκτήματα: "Late flight No info given to passengers"
Πλεονεκτήματα: "Service... comfortable sits"
Μειονεκτήματα: "Delay in flight , long queue at Toronoto airport"
Πλεονεκτήματα: "We didn't crash"
Μειονεκτήματα: "Terrible service by the Air Canada stewardess. She was surly and unprofessional. Just flat out rude."
Πλεονεκτήματα: "Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher."
Μειονεκτήματα: "Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?"
Μειονεκτήματα: "In seat entertainment screen didnt work. Had to wait for nearly two hours to de-ice the plane even though they were expecting freezing rain, they didnt seem prepared."
Πλεονεκτήματα: "Flight attendants were attentive and professional. Comfortable flight, given it was 10+ hours long."
Μειονεκτήματα: "I have never flown an airline that served dinners without offering a vegetarian (typically pasta) option as a standard meal. Had no idea that I would need to request this, so I did not have dinner on the flight, as the meals were either chicken or beef. At this point in the 21st century, a meatless diet is a widespread life choice, for either ethical or health reasons. I would really like to see a pasta option as a default. Thanks for taking feedback."
Πλεονεκτήματα: "The courtesy of the attendants. Boarding was a breeze."
Μειονεκτήματα: "The leg room."
Μειονεκτήματα: "Terrible in Rome, poor organization."
Πλεονεκτήματα: "See my other flight comments"
Μειονεκτήματα: "See my other flight comments."
Πλεονεκτήματα: "On-time and quick boarding."
Μειονεκτήματα: "Not enough leg room - similar to most airlines."
Μειονεκτήματα: "Delayed as usual for AC"
Μειονεκτήματα: "Flight was delayed. Announcement was made at the last minute. There wasn't enough space for carry-on luggage, mostly because the flight crew let people hog space leaving less for everybody else."
Μειονεκτήματα: "Flight delayed for no good reason"
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "Crew were very rude"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Μειονεκτήματα: "The flight from Vancouver to Seattle on the 31st of July was delayed by two and a half hours, the return flight on August 5 topped that by one hour resulting in a delay of more than three and a half hours and a missed connection flight to Port Hardy. I had to stay in Vancouver over night and my husband had to pick me up in Campbell River. This meant a car drive to and back Campbell River of six hours instead of one hour to Port Hardy."
Πλεονεκτήματα: "Flight attendant, as with all the AC flights, was great!"
Μειονεκτήματα: "Seats were old. Not great for business but it was a smaller plane and older, so understandable. My United Frequent Flyer number was not used on this flight and the counter agent did not know how to add my number so I never got credit for the miles."
Μειονεκτήματα: "On the air canada website it said food included on international flights but when I got on the plane they said Panama - Toronto was not covered as International. ...really?"
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Πλεονεκτήματα: "The plane wasn't too bad; comfortable and plenty of movies to choose from; the only thing headsets and volum didn't work as well."
Μειονεκτήματα: "Airport was a complete mess; I would say I will never fly out of Rome. Air canada wasn't too bad here since we didn't run into any issues with rebooking flights"
Πλεονεκτήματα: "The plane was new and pretty clean"
Μειονεκτήματα: "Food was horrible. Crew was useless. No organization."
Μειονεκτήματα: "No good movies or music"
Μειονεκτήματα: "2 and a half hour delay"
Πλεονεκτήματα: "I was grateful to make it onto flight but no thanks to crew from first flight who should have radioed ahead that we were on our way and late due to air canada flight I was also glad that bags got onto flight"
Πλεονεκτήματα: "Not so many passengers so we're all spread out and enjoyed the space and privacy. Got free upgrade to Premier Plus."
Μειονεκτήματα: "There flight was a bit on the long end (9.5 hours). There was at least one baby crying pretty much most of the flight."
Μειονεκτήματα: "There should have been food for purchase."
Πλεονεκτήματα: "Awesome and funny service."
Πλεονεκτήματα: "49mins verse 6hrs"
Πλεονεκτήματα: "How easy everything was"
Μειονεκτήματα: "The delay"
Πλεονεκτήματα: "Excellent gate crew"
Μειονεκτήματα: "Pretty uncomfortable seat"
Μειονεκτήματα: "A/C was too cold. We paid for Coach Plus but it doesn’t provide benefits equal to other airlines, such as free checked bag and priority boarding."
Μειονεκτήματα: "Food options had run out by the time the crew reached my seat."
Μειονεκτήματα: "Flight was delayed, long lines (2 hrs) to get info. People on the phone at times were blaming other airlines saying there isn't anything they can do. Did help to get hotel or taxi after being in the airport for 12 hrs in line. And couldn't get us on a flight to our destination until 2 days later...."
Πλεονεκτήματα: "Was okay"
Μειονεκτήματα: "Could have been in time waited seated in the plane for more than an hour due to technical problems , airline could have provided free refreshments at least as a consolation"
Πλεονεκτήματα: "Leaving this company in the rear view mirror"
Μειονεκτήματα: "Everything was awful"
Μειονεκτήματα: "Delayed departure; cramped seat; minimal amenities"
Πλεονεκτήματα: "On time!! Arrived in Athens early:)"
Μειονεκτήματα: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Μειονεκτήματα: "The counter person was inexperienced."
Πλεονεκτήματα: "On time, pleasant crew"
Πλεονεκτήματα: "Everything went well"
Πλεονεκτήματα: "Flight attendants were very pleasant and helpful. Food selections were very good. Lavatories were well maintained throughout the 14-hour flight, which is very much appreciated."
Μειονεκτήματα: "Movie selections could be a little more current, but the options presented were fine."
Πλεονεκτήματα: "The flight was on time and all employees I spoke to were kind."
Μειονεκτήματα: "Buying the cheapest flight only to find I can't check in online, can't carry on a bag and cannot select or change my seat is hugely disappointing. I know this is largely standard across airlines now, but it is despicable how uncomfortable and painful the process of flying has become when one isn't able to shell out a billion dollars for first class. You all need to get your priorities straight and think about your customers again."
Πλεονεκτήματα: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Πλεονεκτήματα: "Quick and easy to board."
Πλεονεκτήματα: "That the flight was earlier then Expected"
Μειονεκτήματα: "Bag fee"
Μειονεκτήματα: "The seats are not comfortable."
Πλεονεκτήματα: "The comfort of first class was very good."
Μειονεκτήματα: "The flight attendant was working her tail off, but she was struggling to keep up with the first class passengers due to the limited time to get service items out."
Πλεονεκτήματα: "The flight attendants were top notch."
Μειονεκτήματα: "It was a very nice flight."
Πλεονεκτήματα: "I had a good flight!"
Πλεονεκτήματα: "Hassle free no pressure service"
Μειονεκτήματα: "I loved it"
Μειονεκτήματα: "Couldn't get direct tv yo work"
Πλεονεκτήματα: "Crew was friendly, boarding was easy."
Μειονεκτήματα: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Πλεονεκτήματα: "On time good service very clean"
Μειονεκτήματα: "Again flights never left on time."
Πλεονεκτήματα: "Everyone was very attentive and the flight could not have been more comfortable."
Πλεονεκτήματα: "Unforeseen delay was well managed by United!"
Πλεονεκτήματα: "We were on the beach and could have hung out a full hour more if given ample notice... Not too happy about that..."
Πλεονεκτήματα: "Belize City airport is tiny and easy to get through. They also board passengers through the front and back of the plane to speed things up."
Μειονεκτήματα: "Waited 40 minutes to pull into our gate in Houston, which put us in a bit of a bind to get through security and onto our connecting flight. The next flight was overbooked and crowded."
Πλεονεκτήματα: "Flight attendant was fine"
Μειονεκτήματα: "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"
Πλεονεκτήματα: "Nice attendants."
Μειονεκτήματα: "Cancelled and rerouting of flights. Long waits in airports."
Μειονεκτήματα: "Good very systematic"
Πλεονεκτήματα: "The flight crew was phenomenal!"
Πλεονεκτήματα: "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
Μειονεκτήματα: "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."
Μειονεκτήματα: "Loud girls behind me talking."
Πλεονεκτήματα: "The fact that we were able to check two bags with no added cost and eve though we had to go through customs the bags were transferred for us after."
Μειονεκτήματα: "The lack of entertainment on the second part of the flight which was serviced by United from Washington to Seattle. We had to use our own phones as the plane did not have screens and the choices of shows was a bit lacking, we also had to pay for drinks even though this was a 5.5 hour flight which should have included a meal."
Πλεονεκτήματα: "Super sweet flight crew and great entertainment."
Μειονεκτήματα: "Ground staff was racist. Standards vary depending the color."
Πλεονεκτήματα: "Upgraded to first class ...best experience ever"
Πλεονεκτήματα: "Flight was okay"
Μειονεκτήματα: "Luggage was not in Birmingham for the flight until next day in the afternoon"
Πλεονεκτήματα: "Flight attendant worked very hard despite a/c not working. Whatever he gets paid- it wasn't enough. Even though he was sweating and very uncomfortable, he continued to smile and serve water."
Μειονεκτήματα: "Watching the pilot inspect the plane before flight. No a/c!!!!!! >90 degrees on board! People were sick as a result. Elderly on Plane and at risk for heat exhaustion. Starting the engine and turning off 3 times before take off. Stall on Tarmac....50 minutes late...."
Πλεονεκτήματα: "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
Μειονεκτήματα: "The fact that united has no spare planes in case of a delay. Not cool."
Πλεονεκτήματα: "The crew. Short and sweet flight."
Μειονεκτήματα: "Small seats. Bad coffee."
Μειονεκτήματα: "..there was a very drunk passenger on the flight. He spilled wine all over another customer. The flight crew kept serving him more alcohol even though he could barely stand with out falling down. Unfortunately, he would shut up the whole trip, speaking in a very loud voice to his seat mate who was clearly not interested in the conversation."
Πλεονεκτήματα: "All good."
Μειονεκτήματα: "Instead of a full can of soda with glass of ice, just recieve a glass with v ice and a bit of soda from the can."