Μειονεκτήματα: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Μειονεκτήματα: "My luggage is lost"
Πλεονεκτήματα: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Μειονεκτήματα: "The food was mediocre and the selection of movies was very limited."
Μειονεκτήματα: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Πλεονεκτήματα: "Crew was particularly lively and friendly. The chocolates were awesome"
Μειονεκτήματα: "No entertainment throughout"
Μειονεκτήματα: "seat comfort"
Μειονεκτήματα: "Delayed flight."
Μειονεκτήματα: "We arrived more than a half hour late, and considering this was about 4 am, this was significant. The guy in the middle seat was tall and had to speard his legs intruding on my space."
Πλεονεκτήματα: "Full array of entertainment."
Μειονεκτήματα: "Seats were not too comfortable."
Πλεονεκτήματα: "Swiss is aways good"
Πλεονεκτήματα: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Μειονεκτήματα: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Μειονεκτήματα: "Crew was rude and slow"
Μειονεκτήματα: "they cancelled letting me fly"
Πλεονεκτήματα: "Everything, but the lack of entertainment."
Μειονεκτήματα: "The lack of entertainment."
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Seats were horribly uncomfortable"
Πλεονεκτήματα: "The food wasn’t bad"
Μειονεκτήματα: "Business seats suck"
Πλεονεκτήματα: "Clear, relatively comfortable plane. Free ski bag."
Μειονεκτήματα: "Again, incredibly unhelpful re: my unusual situation. Flight attendants rigid and unkind to the woman next to me with a dog in a case. Almost like automatons. But that's typically Swiss, which I appreciate but they could definitely humanize a bit more!"
Πλεονεκτήματα: "Great service & lots of room to sleep"
Πλεονεκτήματα: "Everything was as accommodating as possible."
Πλεονεκτήματα: "The hospitality & staff were impeccable."
Πλεονεκτήματα: "Friendly and high quality service"
Πλεονεκτήματα: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."
Πλεονεκτήματα: "I liked the staff and the chocolate"
Μειονεκτήματα: "I didn't like the meal much and the lighting was too bright most of the time."
Πλεονεκτήματα: "Service, entertainment and food are top notch!"
Πλεονεκτήματα: "Courteous, welcoming crew. All good"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "The staff was very attentive."
Μειονεκτήματα: "The seats in economy were unbearable for anyone of normal size, as I am. It is not possible to sit in even bare comfort in them. Obviously I'll have to find another airline or factor a size upgrade into the price"
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Μειονεκτήματα: "Boarding was a little chaotic"
Μειονεκτήματα: "No Wi-Fi on board."
Μειονεκτήματα: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Πλεονεκτήματα: "My upgrade to first class. Service she good is good considering short flights"
Μειονεκτήματα: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Πλεονεκτήματα: "Enjoyed the service."
Πλεονεκτήματα: "Boarding and cabin crew were excellent."
Μειονεκτήματα: "Seats were too tight and squeezed."
Πλεονεκτήματα: "overall very satisfied"
Μειονεκτήματα: "no issues"
Πλεονεκτήματα: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Μειονεκτήματα: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Πλεονεκτήματα: "Great flight, great crew. Seats were very comfortable. much space for legs and comfortable for sleep."
Πλεονεκτήματα: "my wife needed a wheelchair, so we were whisked between terminals. but if we had had to negotiate that long distance by ourselves we would probably have missed the connection because there was only an hour layover and the distance between gates was great"
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "This aircraft should be retired long time ago"
Πλεονεκτήματα: "Crew was very nice"
Μειονεκτήματα: "Make sure they check the flight before they make passengers aboard like my seat, I had to travel for 10 hours in same position & even flight attendants couldn't help because the flight was packed I understand but I did suffer"
Πλεονεκτήματα: "Very clean"
Μειονεκτήματα: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Πλεονεκτήματα: "Food and entertainment"
Μειονεκτήματα: "Mobile app wasnt working for me"
Πλεονεκτήματα: "Swiss airlines was amazing"
Μειονεκτήματα: "They were very nice attentive"
Πλεονεκτήματα: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Μειονεκτήματα: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."
Πλεονεκτήματα: "Seats are roomy"
Μειονεκτήματα: "Selection of movies rather poor"
Πλεονεκτήματα: "Onboard crew was great and communication was excellent."
Μειονεκτήματα: "Gate communication was poor. Delay poorly explained. Boarding process very confusing."
Πλεονεκτήματα: "Flight wasn't full, so we were spread out and had more room"
Μειονεκτήματα: "Carry-on allowances continue to be significantly less than other comparable airlines- was only allowed one piece"
Πλεονεκτήματα: "Food and entertainment were better than expected."
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "Great service. Very comfortable seat"
Πλεονεκτήματα: "Friendly crew. Good food. Uneventful flight."
Μειονεκτήματα: "Flight was slightly delayed in departure."
Μειονεκτήματα: "Seats weren't that comfortable."
Πλεονεκτήματα: "Seating room, food, and service"
Μειονεκτήματα: "Uncomfortable seats."
Πλεονεκτήματα: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Μειονεκτήματα: "Seats were horrible, tiny , cramped"
Πλεονεκτήματα: "Friendly service"
Μειονεκτήματα: "Audio quality not great"
Μειονεκτήματα: "The flight was more than one hour delayed."
Μειονεκτήματα: "late. support afterwards was awful."
Πλεονεκτήματα: "Boarding was smooth, luggage came out quickly."
Μειονεκτήματα: "No entertainment, only coffee and tea served."
Μειονεκτήματα: "Nothing to hate"
Πλεονεκτήματα: "Nice staff, comfortable."
Μειονεκτήματα: "Not sure why they only have like 20 movies, most of which are not good. Delta has hundreds of movies to choose from. Old and new. When entertainment is included in the high price of these long haul trips, it helps to have a semi-decent selection."
Μειονεκτήματα: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"
Πλεονεκτήματα: "All went well !! On time friendly staff ."
Πλεονεκτήματα: "Movie selection Staff Food"
Μειονεκτήματα: "Drinks were expensive"
Μειονεκτήματα: "Not enough characters to express my disappointment."
Πλεονεκτήματα: "On schedule, great crew"
Μειονεκτήματα: "Should at least serve some water"
Μειονεκτήματα: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Πλεονεκτήματα: "Nice planes with all the basics you need"
Μειονεκτήματα: "Terrible food"
Μειονεκτήματα: "The flight was cancelled the morning of."
Πλεονεκτήματα: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Μειονεκτήματα: "There were no problems"
Πλεονεκτήματα: "Great flight very happy"
Πλεονεκτήματα: "Plane was clean, flight staff was friendly."
Μειονεκτήματα: "No problems!"
Πλεονεκτήματα: "Just everything. On time, good service, relaxing flight. What else...?"
Μειονεκτήματα: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Πλεονεκτήματα: "Quality of service and equipment"
Πλεονεκτήματα: "Friendly crew. First meal was good."
Μειονεκτήματα: "Small movie selection. Second meal/snack not great. Older plane (still had ashtrays in arm rests)."
Πλεονεκτήματα: "At least on long-haul flights SAS Plus is quite nice, much closer to business class service than your usual premium economy offering. Real silverware, good drinks, pretty good food, plenty of space and a nice blanket and pillow. The lounge in Copenhagen is quite nice too."
Πλεονεκτήματα: "Modern plane, great entertainment system"
Μειονεκτήματα: "Paying for booze, vegetarian breakfast is awful."
Πλεονεκτήματα: "Boarding was quick, the staff was friendly, the plane was clean."
Μειονεκτήματα: "I was really cramped in my seat and was unimpressed with the food."
Μειονεκτήματα: "My first flight was canceled. I'm still in Barcelona."
Πλεονεκτήματα: "The seats were comfortable. Two meals offered for the 10.5 hour nontstop flight between San Francisco and Copenhagen."
Μειονεκτήματα: "A little more leg room. Ability to change seat once reservation made online. The SAS website does not show your seat relative to entire place seat availability. Would have liked 24 hour customer service by phone option. They are actually closed for phone calls at night."
Πλεονεκτήματα: "Good entertainment, well organized, reasonably comfortable seats"
Μειονεκτήματα: "Food wasn't very good, especially the snack"
Πλεονεκτήματα: "Clean, comfortable plane."
Μειονεκτήματα: "No free alcohol. Limited food options."
Πλεονεκτήματα: "I would have like to have more options and live news an sporting activities on the flight."
Πλεονεκτήματα: "Everything worked well."
Μειονεκτήματα: "Movie selection could be lager."
Πλεονεκτήματα: "Slept great."
Μειονεκτήματα: "Woke up."
Πλεονεκτήματα: "Reasonable price"
Μειονεκτήματα: "Very hot, small seats"
Πλεονεκτήματα: "Great flight all went well,"
Μειονεκτήματα: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Πλεονεκτήματα: "I wish there were more snacks during flight."
Μειονεκτήματα: "We were to fly from Bergen to Oslo, and then from Oslo to Stockholm. However, the flight from Bergen to Oslo kept getting delayed, so we were eventually put on a direct flight to Stockholm from Bergen. But for the 5 hour delay, we were given a food 'dinner' coupon that could have only bought a slice a pizza which we felt was extremely poor. Expected a better compensation for the long delay."
Μειονεκτήματα: "Only water or coffee/tea. Not even soda."
Πλεονεκτήματα: "Easy embarkation, helpful staff."
Μειονεκτήματα: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."
Μειονεκτήματα: "That I didn't make it to Chicago the day I planned. My first leg had computer issues in Rome which pushed the flight back 4 hours which then made me miss my connecting flight. Had to stay a night in Copenhagen and fly out at 1540 the next day."
Πλεονεκτήματα: "One magazine was not enough"
Μειονεκτήματα: "You expect me to vacation time trying to contact you about the items missing from my suitcase. I have read where I have seven days to report this. This happened on June 20 almost a month ago I am at home trying to straighten out this I had yet to even speak to anyone about The luggage items missing. Why would I miss out on my vacation trying to write you???"
Μειονεκτήματα: "We bought tickets on priceline, Zurich to Oslo, paid $150 more for the shorter flight (by 1 1/2 hours), didn't realise the cost did not include luggage ($140 for 2 bags!), boarded late, only served water, coffee and tea, all other beverages were for a fee, landed late, bags were delayed by 30 minutes and soaked with water from the rain, some clothes inside were wet, overall poor experience, airline needs to polish their services and stop the 'nickel and dime" approach."
Μειονεκτήματα: "It will be nice if economy class get at least a bottle of water!"
Πλεονεκτήματα: "They were polite"
Μειονεκτήματα: "The leg room was terrible and the plane was hot."
Πλεονεκτήματα: "Very efficient"
Πλεονεκτήματα: "Amazing crew, access to lounge, brand new Dreamliner!"
Μειονεκτήματα: "Food and entertainment are somewhat bland and the choice is limited."
Πλεονεκτήματα: "Great new Dreamliner and very attentive crew!"
Μειονεκτήματα: "Dinner was lovely but other offered snacks were very average. Very modest selection of movies, too."
Πλεονεκτήματα: "See comments on other leg."
Μειονεκτήματα: "See comments on other leg."
Πλεονεκτήματα: "Pilot was good, Dreamliner comfy and the flight was smooth despite some bad weather. But the flight attendants on this airline are terrible. A flight attendant dropped something in a passenger's lap not once, but twice. Seemed annoyed when I asked the for things. Horrible you charge for water, also"
Πλεονεκτήματα: "Crew was good."
Μειονεκτήματα: "Better if they give at least snacks and drinks. Other airlines give you food. Luggage was way expensive 90$ per person? Too much. Other airlines they only charge 60$."
Πλεονεκτήματα: "I flew on the economy class and the space between the front seat and mine is conformable, you can really stretch your legs with no problem."
Μειονεκτήματα: "The breakfast was not anything usual for your US travelers. Perhaps a choice or option should be offered."
Μειονεκτήματα: "Tiny, tiny seats. Charged 80 euro for a bag that was only 4 kilos over the weight limit. Did not tell me how much that charge would be and there was plenty of space in the overheads for that bag. This is a BUDGET airline and will charge you for anything. Never flying again."
Πλεονεκτήματα: "Price, new aircraft, good crew"
Μειονεκτήματα: "Long layover, connecting flight was delayed over an hour without any explanation"
Πλεονεκτήματα: "I liked the fact that the plane was empty and I had 3 seats to lay down and sleep"
Μειονεκτήματα: "- no pillow, no blanket - late with no information (the plane on our gate was reallocated to another flight) - food was bad for the price and I was starving between the 2 meals"
Μειονεκτήματα: "I missed this flight because my connecting flight was delayed. When I reached this airport the gates were closed and they would not assist me. I had to go through kiwi which was VERY difficult in a foreign country. Kiwi did not reply quickly or helpfully to any request for assistance through the app."
Πλεονεκτήματα: "The plane was comfortable, clean and modern. The seats were not cramped. It was possible to sleep on the overnight flight without interruptions from the crew. The pilot was funny and helpful and landed the plane so smoothly that I didn't even know we had landed!"
Μειονεκτήματα: "I've been to 40 countries and flown many airlines. the only ones worse than Norwegian is the budget Russian ones. Never again. They hit us with $200 in bagage fees because we didn't order baggage online 24 hrs before the flight. Unheard of."
Πλεονεκτήματα: "Flight and accommodations in premium."
Μειονεκτήματα: "This particular boarding was a fiasco. Since it was my first flight with them, I don’t know if this is the norm or an exception. However, the lack of explanation for the delay in the boarding line into the aircraft was inexcusable."
Πλεονεκτήματα: "Easy check in, friendly staff"
Μειονεκτήματα: "Terrible music before take off and after landing"
Μειονεκτήματα: "Incredibly uncomfortable seats. Inexperienced flight crew."
Μειονεκτήματα: "They forced me to check my bag leaving JFK. Charged me $250 to check it and then proceeded to lose my bag. They have since refused to refund my money. Don't ever fly this airline"
Πλεονεκτήματα: "Speed of flight"
Μειονεκτήματα: "The disembarking of the flight when done."
Πλεονεκτήματα: "Comfort, screen with movies free"
Μειονεκτήματα: "Meals are not free"
Μειονεκτήματα: "The flight going to Paris was fine, but the return flight from London was the issue. In over 40+ years of flying back and forth to Europe I have never had an airline weigh my pocketbook to be added to the weight my carry-on baggage for a total weight. I feel this is extreme and cheap and just an excuse to get more money from the passengers. The weight of my pocketbook is not going to cost the airline more fuel to fly the plane."
Μειονεκτήματα: "Seats are too close together!"
Πλεονεκτήματα: "Flight was safe...!!! The most important thing...!!!"
Μειονεκτήματα: "No food Tight seats Narrow isle Bathroom a mess Not even a free inflight drink"
Πλεονεκτήματα: "The flight was smooth and faster"
Μειονεκτήματα: "I believe food on flight must be for all passengers as a result food cost should be added to ticket.l didn't like the sight of people eating and others hungry."
Μειονεκτήματα: "I never got informed, neither by the airline company or booking company that I had to order my meal 3 days prior to the flight if I wanted to be served a meal. Paying for tea or coffee is just outrageous. Crew does a minimum requirement and isn't even nice when you are just asking for a glass of water once throughout the entire flight."
Πλεονεκτήματα: "It was not full...which made extra room for us."
Μειονεκτήματα: "It's unpleasant that the crew does not come through and at least offer complimentary water. I had to get up each time to ask the crew for water and was given a small cup to take back to my seat. Once, I was told they were too busy. By the end of the 8-hour flight, I had a headache from dehydration. Not fun. I'm unlikely to fly Norwegian again."
Πλεονεκτήματα: "Boarding was fast and easy"
Μειονεκτήματα: "For a premium business ticket, the service, comfort, and food is extremely poor."
Πλεονεκτήματα: "The price The good humored and gracious staff The on-time attitude"
Μειονεκτήματα: "Seats too small Deli mediocre"
Πλεονεκτήματα: "The food available for purchase was unexpectedly fresh and the screen ordering system is convenient. The plane was new and nice and clean, but pretty tightly packed."
Μειονεκτήματα: "The flight was delayed by an hour and a half and the pilot kept saying that we'd be leaving in five minutes leading to a planeful of frustrated customers. The entertainment system does not have a very good selection of films. The crew was fine, but didn't go out of their way to be friendly or helpful."
Πλεονεκτήματα: "Bathrooms accessible and not overcrowded. Air-quality in the cabin was good. Seats fairly comfortable."
Μειονεκτήματα: "No complementary water tea or coffee. That is very basic for any flight over six hours. It was a big surprise to pay $45 for each seat in order to reserve ahead of time. We traveled as a family of five. Not so cheap as advertised will think twice next time."
Πλεονεκτήματα: "Fast and easy boarding"
Μειονεκτήματα: "I was charged $65 for a carry on that they wouldn't allow me to carry and made me check the bag ..."
Μειονεκτήματα: "Plane was over an hour late. We did not get an explanation for the delay until five minutes before we took off. Airport was not set up to handle the number of fights and large number of passengers. There is only one restaurant with really expensive food and drinks."
Πλεονεκτήματα: "Norwegian is an awesome airline."
Μειονεκτήματα: "Both Athens and JFK were horribly prepared for our flight. We were delayed 90 min departure due to the irresponsible extra screening by the Athens security staff. Then, when we got to JFK, we sat on the tarmac an extra 45 min because the gate wasn't ready for us."
Πλεονεκτήματα: "Fast flight. Easy boarding & transferring. On time."
Μειονεκτήματα: "Small seats, no entertainment."
Πλεονεκτήματα: "The crew was lovely and charming and attentive. The movie selection was great and well appreciated on the long flight back to the US"
Πλεονεκτήματα: "They accept two pieces of luggage per person. Great customer service"
Πλεονεκτήματα: "Self check-in and boarding procedures Seat spacing"
Μειονεκτήματα: "Mobile App could be better Amenities"
Πλεονεκτήματα: "Clean, nice food, great crew in Premium."
Μειονεκτήματα: "New movies were woefully lacking"
Μειονεκτήματα: "People lining up too early in advance, not clear what was for free on board or had to be purchased based on buying ticket through Norwegian vs. not Norwegian, 2 different baggage claim carousels"
Πλεονεκτήματα: "Comfortable seats, entertainment system, good meals, friendly crew!"
Πλεονεκτήματα: "The plane was modern and spacious. A 787 Dreamliner."
Μειονεκτήματα: "The flight attendant acted like I was imposing to ask for a cup of water."
Πλεονεκτήματα: "Really enjoyed the flight, very friendly staff and the options they have to offer."
Πλεονεκτήματα: "Good service, flight food, loved the checked suit jackets the male stewards were wearing, very stylish. Plus text message flight updates."
Μειονεκτήματα: "This airliner ruined the last few days of my vacation, including my nye celebration. My flight was delayed for 5hrs on both of my connecting flights!! POS airliner"