Πλεονεκτήματα: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Μειονεκτήματα: "The flight was too warm."
Πλεονεκτήματα: "Good flight"
Μειονεκτήματα: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."
Πλεονεκτήματα: "The crew was great and the seat was good"
Μειονεκτήματα: "Our flight was 3 hours delayed"
Μειονεκτήματα: "Less legroom than other airlines but have never flown to South America before"
Πλεονεκτήματα: "non stop flight"
Μειονεκτήματα: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Πλεονεκτήματα: "Crew was awesome"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Helpful crew. Arrived early."
Μειονεκτήματα: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Μειονεκτήματα: "Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM."
Πλεονεκτήματα: "Smooth flight"
Μειονεκτήματα: "No drink/snack service because of shorter flight times."
Πλεονεκτήματα: "Nothing."
Μειονεκτήματα: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Μειονεκτήματα: "Wider seats, more leg room"
Μειονεκτήματα: "I’m tired of Delta gate agents “requiring” those in Main cabin 3 gate checking bags!! Both legs of the trip it came to a point they said it’s mandatory to gate check all remaining bags. We get on board and there’s plenty of overhead space. Even a flight attendant mentioned how empty the bins were!"
Μειονεκτήματα: "Flight was delayed over an hour. Missed my Easter dinner plans... :("
Πλεονεκτήματα: "Crew was great, comfortable and clean"
Μειονεκτήματα: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Πλεονεκτήματα: "The crew was great."
Μειονεκτήματα: "The price of my ticket"
Μειονεκτήματα: "At least free water"
Πλεονεκτήματα: "On time boarding. Good entertainment options, friendly staff"
Μειονεκτήματα: "Unacceptable delays"
Πλεονεκτήματα: "Crew was good"
Μειονεκτήματα: "No idea why there was over a two hour delay."
Πλεονεκτήματα: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Πλεονεκτήματα: "Early boarding for Seniors"
Μειονεκτήματα: "Limited food"
Πλεονεκτήματα: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Μειονεκτήματα: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Πλεονεκτήματα: "The Dutch flight attendant who took care of our economy side of the flight was personable, helpful, and cheerful. She made the flight definitely more pleasant because as you know, traveling overseas in economy is no picnic!"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."
Πλεονεκτήματα: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Μειονεκτήματα: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Πλεονεκτήματα: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Μειονεκτήματα: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Πλεονεκτήματα: "I enjoyed the upholstery and comfort of the chairs."
Μειονεκτήματα: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
Πλεονεκτήματα: "Entertainment"
Μειονεκτήματα: "Attendant probably trying to be funny"
Μειονεκτήματα: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Μειονεκτήματα: "App did not work for entertainment."
Πλεονεκτήματα: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Πλεονεκτήματα: "The snack was nice."
Πλεονεκτήματα: "Training on delta app usage and being hospitable to injured customers"
Μειονεκτήματα: "Timing and not providing accurate information; Phillip at Las Vegas airport was unaware of how to purchase and pay for a checkin bag via the delta app. I️ didn’t have a working card and then realized by the time I️ needed to check in that it was too late. 8 hours later I’m on a red eye flight for a guaranteed seat bc of being put on stand bye. I️ stay in Vegas for 1 night and my ankle swells the next morning and I’m unable to move my legs. Sent to the hospital and have been in Vegas since 11/20"
Πλεονεκτήματα: "The boarding process was smooth, friendly staff."
Πλεονεκτήματα: "Always a good experience with Delta! They’re the best!"
Μειονεκτήματα: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Πλεονεκτήματα: "So many movies to watch. Keep it up!"
Μειονεκτήματα: "The food was too sweet and salty."
Πλεονεκτήματα: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Μειονεκτήματα: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Μειονεκτήματα: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Πλεονεκτήματα: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Μειονεκτήματα: "Board the back of the plane first"
Πλεονεκτήματα: "The courtesy of the staff and the seats in the "delta comfort" section."
Μειονεκτήματα: "Too many interruptions. i'm not sure if there is a way but there should be a way to only serve only those who are requesting service."
Μειονεκτήματα: "Delayed flight, mechanical"
Πλεονεκτήματα: "Customer service very courteous and friendly."
Πλεονεκτήματα: "Video screens at each seat!!! Thank you Delta!"
Μειονεκτήματα: "Nothing, everything was great!"
Πλεονεκτήματα: "Excellent trip. Provided ample food snacks and drinks."
Πλεονεκτήματα: "The plane size & comfort was excellent. The staff were very friendly"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Impressive service... amazing crew, very friendly and professional"
Μειονεκτήματα: "Still don’t have my luggage yet"
Μειονεκτήματα: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Πλεονεκτήματα: "Great crew."
Μειονεκτήματα: "Ran out of business class meal. Substituted a Econ class."
Πλεονεκτήματα: "KLM STAFF WERE VERY PROFESSIONAL"
Μειονεκτήματα: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Πλεονεκτήματα: "Great airline"
Πλεονεκτήματα: "economy plus seats were nice, great movie selection, especially international movies"
Μειονεκτήματα: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Πλεονεκτήματα: "Reclinable seats."
Μειονεκτήματα: "The food!! The lights could be dimmed as it was a night flight."
Μειονεκτήματα: "I congratulate the KLM crew!"
Μειονεκτήματα: "The KLM crew are always great serving and treating you. Well above many other airlines."
Πλεονεκτήματα: "Crew was nice and pleasant"
Μειονεκτήματα: "Flight very late"
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "Can’t think of anything"
Μειονεκτήματα: "Staff rude and short"
Μειονεκτήματα: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Πλεονεκτήματα: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Μειονεκτήματα: "Entertainment"
Πλεονεκτήματα: "Good for both."
Μειονεκτήματα: "Bigger seats."
Μειονεκτήματα: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Πλεονεκτήματα: "Everything was smooth and effortless."
Μειονεκτήματα: "Can’t think of anything."
Πλεονεκτήματα: "Food, entertainment and crew was exceptionally friendly."
Μειονεκτήματα: "Seats not great for such a long flight."
Πλεονεκτήματα: "My seat"
Μειονεκτήματα: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Πλεονεκτήματα: "Crew was great and professional."
Μειονεκτήματα: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Πλεονεκτήματα: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Πλεονεκτήματα: "My seat at the window was great and the staff really friendly and courteous!"
Μειονεκτήματα: "Turn the lights on early making it hard to sleep"
Μειονεκτήματα: "lost baggage"
Πλεονεκτήματα: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Μειονεκτήματα: "tough to sit on a plane for 9.5 hours"
Πλεονεκτήματα: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Μειονεκτήματα: "Boarding could be better"
Πλεονεκτήματα: "The crew was really friendly."
Μειονεκτήματα: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Μειονεκτήματα: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Πλεονεκτήματα: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Πλεονεκτήματα: "The crew was efficient. Flight left on time. Food and wine served."
Μειονεκτήματα: "No entertainment."
Πλεονεκτήματα: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Μειονεκτήματα: "Nothing to say"
Μειονεκτήματα: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Μειονεκτήματα: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Πλεονεκτήματα: "newer plane, good staff"
Μειονεκτήματα: "need better and more food options, more often"
Πλεονεκτήματα: "That we didn’t crash"
Μειονεκτήματα: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Πλεονεκτήματα: "Easy airport business"
Πλεονεκτήματα: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Μειονεκτήματα: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Πλεονεκτήματα: "Night flight so no entertainment allowed sleeping"
Μειονεκτήματα: "Kosher food could be improved"
Πλεονεκτήματα: "Wide selection of entertainment, food was good."
Μειονεκτήματα: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Πλεονεκτήματα: "Flight attendants were friendly, but they only had limited resources to work with."
Μειονεκτήματα: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Πλεονεκτήματα: "It was a short flight so it was O.K."
Μειονεκτήματα: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Πλεονεκτήματα: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Πλεονεκτήματα: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Μειονεκτήματα: "No complaints."
Πλεονεκτήματα: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Πλεονεκτήματα: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Πλεονεκτήματα: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Quick and efficient flight. Crew very organized. Great language skills"
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Seats can be better."
Μειονεκτήματα: "The airline lost our bags!"
Πλεονεκτήματα: "The airplane crew were very reassuring"
Μειονεκτήματα: "Gate was changed 3 times and flight was delayed 2 times too!"
Πλεονεκτήματα: "Comfortable seating, good food served by this airline"
Μειονεκτήματα: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Πλεονεκτήματα: "All good"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Super confortable"
Μειονεκτήματα: "Ok"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Plenty of room in economy plus."
Μειονεκτήματα: "The ambient temperature was a bit too warm."
Πλεονεκτήματα: "Great crew"
Μειονεκτήματα: "Uncomfortable seating"
Πλεονεκτήματα: "Friendly crew, tried their best to accommodate"
Μειονεκτήματα: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Πλεονεκτήματα: "Crew was good overall"
Μειονεκτήματα: "Food was overheated and bland in taste. No on board entertainement"
Πλεονεκτήματα: "The economy seat was surprisingly comfortable"
Πλεονεκτήματα: "Flight itself was good. Crew was nice"
Μειονεκτήματα: "Flight was late. Airport experience in Frankfurt horrible. It looked like all was intended to increase the delay. They made me miss my train connection"
Μειονεκτήματα: "Any entertainment"
Μειονεκτήματα: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "Had to run thru airport to catch plane, thn long wait to board."
Πλεονεκτήματα: "Comfortable seats, nice they still give a snack"
Μειονεκτήματα: "Nothing"
Μειονεκτήματα: "Air was stuffy."
Πλεονεκτήματα: "The staff were all super helpful and friendly! Pleasure to fly with!"
Μειονεκτήματα: "Still in Munich."
Πλεονεκτήματα: "Equipment, crew"
Μειονεκτήματα: "The boarding of the plane was disorganized."
Πλεονεκτήματα: "timely take off. frequent food and snack serving"
Μειονεκτήματα: "Prolonged stop over in Frankfurt"
Μειονεκτήματα: "Wheelchair assistance did not arrive at gate."
Μειονεκτήματα: "The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "entertainment organized boarding at O'Hare airport"
Μειονεκτήματα: "1. I was in economy class. The rows are too close. Passenger in front of me leaned his chair back and the tablet/tv was IN MY FACE. 2. The passenger behind me was trying to move his legs and constantly was pushing my chair. 3. Announcements were not loud enough. Barely heard it."
Πλεονεκτήματα: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Μειονεκτήματα: "Nothing."
Πλεονεκτήματα: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Μειονεκτήματα: "Everything was OK"
Πλεονεκτήματα: "Crew was great and helpful. Flight was half empty so it was comfortable."
Μειονεκτήματα: "The plane was not very clean."
Μειονεκτήματα: "Vegetarian meal choice not offered"
Μειονεκτήματα: "A man next to me took a picture of me when he thought I was asleep."
Πλεονεκτήματα: "Everything was great, the entertainment, comfortable and the staff was really kind"
Μειονεκτήματα: "Food wasn't the greatest, but I understand that it's difficult on airplanes so can't complain too much"
Μειονεκτήματα: "My plane was non existent and put me on a time crunch for connecting flight."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Short flight, so food, comfort, entertainment not as important"
Μειονεκτήματα: "All flights on Lufthansa, coming and going, were late in take off. We missed a connecting flight on the way to our vacation."
Μειονεκτήματα: "Seats were not comfortable even in business"
Μειονεκτήματα: "Very small narrow seats in business class on this flight."
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "A flight without screen is a long flight."
Πλεονεκτήματα: "Excellent service all around"
Μειονεκτήματα: "They don't board with any structure. It is a big free for all."
Πλεονεκτήματα: "The food was terrible. Your seat space is exceptionally small. I am small but others of greater stature cannot really fit and then they encroach into my space. Makes for an uncomfortably long journey. Your attendants were most attentive."
Μειονεκτήματα: "The food, food, food."
Πλεονεκτήματα: "Overall, the Lufthansa service was excellent. In particular, the food service in economy class was extraordinarily good."
Μειονεκτήματα: "We were seated at the end of a row beside the entrance to restrooms at the back of the plane, and on occasion the space beside us became a gathering place for groups of passengers, talking loudly."
Μειονεκτήματα: "Too warm in the cabin"
Μειονεκτήματα: "Plugs to charge devices"
Μειονεκτήματα: "Just not enough room in the economy class, especially when the person in front reclines their seat."
Μειονεκτήματα: "We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service."
Μειονεκτήματα: "The airplane was really old."
Μειονεκτήματα: "My bags were delayed, and ten days later, I still don't have them."
Πλεονεκτήματα: "Crew members were all very nice"
Μειονεκτήματα: "Long delays"
Πλεονεκτήματα: "The crew were really welcoming, which is not always common on BA."
Μειονεκτήματα: "The entertainment system is tired, and the selection could be a lot better."
Πλεονεκτήματα: "Crew and flight were fine"
Μειονεκτήματα: "Due to the way Kayak / kiwi.com booked my flights, even though both legs were on the same airline they were booked as two separate flights causing me to wait in line for two hours to get my bag and check back in in Heathrow airport."
Μειονεκτήματα: "The entertainment is missing"
Πλεονεκτήματα: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Μειονεκτήματα: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Πλεονεκτήματα: "No hassle with hand luggage"
Πλεονεκτήματα: "it got there"
Μειονεκτήματα: "how it got there"
Πλεονεκτήματα: "Entertainment selections were good."
Μειονεκτήματα: "Screen was not working properly and very hazy, grainy and full of grids."
Μειονεκτήματα: "Boarding takes longer on BA than any other airline I've flown on. Breakfast was awful. Cream cheese on a white roll tastes like paste. You'll really could be doing better than this."
Μειονεκτήματα: "Everything was for sale"
Πλεονεκτήματα: "British Airways is flying done right. They are a first class carrier, even when you're flying in coach!"
Πλεονεκτήματα: "Very smooth and fast."
Μειονεκτήματα: "Food"
Πλεονεκτήματα: "Plane comfortable, crew helpful and competent, food fine."
Μειονεκτήματα: "No Club World lounge in Ft Lauderdale despite BA's advice to arrive three hours early for intl flights. Shocking waiting area - crowded, noisy, shabby."
Πλεονεκτήματα: "Crew were cooperative"
Μειονεκτήματα: "There were no veg sandwiches."
Πλεονεκτήματα: "The crew were super helpful and attentive."
Μειονεκτήματα: "Food was not the best, the leg room was ridiculously small and the entertainment system had some issues, but all in was a nice trip"
Μειονεκτήματα: "Never got on the flight. the delay in the previous flight did not allow me to board this one."
Πλεονεκτήματα: "The kindness of the service people."
Μειονεκτήματα: "Didn't know catering was on sale"
Μειονεκτήματα: "No free food. No movie, no usb"
Πλεονεκτήματα: "Great Crew, fast boarding, very accommodating"
Μειονεκτήματα: "I always expect water to be handed out, but I guess this flight was too short so I had to ask for a cup of water. That's all. Not a big deal. They brought me water."
Πλεονεκτήματα: "The airline attendants were very nice and helpful. I had to stow my backpack in the overhead since I was sitting in a front seat with no underseat storage. The flight attendant was very helpful in finding a storage place for me near my seat since I was unable to find a place that wasn't towards the rear of the plane. I've always enjoyed flying with British Airways. Always first class service no matter where you sit."
Μειονεκτήματα: "I have no complaints about my flight."
Πλεονεκτήματα: "Not much."
Μειονεκτήματα: "Rome to London check in service was exceptionally bad. Too few BA people to service crowd so waiting time was long and inefficient. Paying for a soda/coffee/tea ??? Bad idea. Flight was very bumpy."
Μειονεκτήματα: "Same as above."
Πλεονεκτήματα: "Comfortable and classy."
Μειονεκτήματα: "No comment"
Πλεονεκτήματα: "The size of the airplane. Very spacious!"
Μειονεκτήματα: "2 hour delay"
Μειονεκτήματα: "My entertainment voice did I not work. After four hours of the trip they gave me a another headset and thst worked. When I adjecfor decaf coffee, they didn't bring it and seemed annoyed after two asks I got sone, tasted like Nescafé. Food was scare, very surprised there were no snacks after meal was served for a ten hour flight until the end when a small sandwich was served."
Πλεονεκτήματα: "Very little."
Μειονεκτήματα: "Flight was delayed. The seats are uncomfortable and too small for even normal size male. Food was disgusting. Staff were very nice and helpful if asked. I think all the space and comfort were in buisiness and first class. Economy class is still paying for a ticket, make up most of the passengers and deserves better. Getting into a seat was like getting into a straight jacket."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Nothing was impressive at all"
Πλεονεκτήματα: "Although there were some problems with the arrival of the flight into Gatwick, the captain came along the cabin explaining the difficulties and offering his sincerest apologies (although it was not his fault, nor the fault of BA). This was truly a British response to something like this. Also, I paid for a seat with extra legroom and the space I had was massive - well worth the investment for a 12+ hour flight."
Μειονεκτήματα: "Boarding was chaotic in Lima. It really can't be that hard to organize different lines for different parts of the plane."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Not a thing"
Πλεονεκτήματα: "Plane had a bit more legroom than others I've been on recently. That was a pleasant surprise"
Μειονεκτήματα: "Airlines in general need to do a better job of controlling the boarding process (using the groups to board) and controlling the amount of luggage people bring on. Peoples definition of a "personal item" are skewed."
Πλεονεκτήματα: "quick luggage delivery in Lisbon"
Πλεονεκτήματα: "Friendly and caring crew."
Μειονεκτήματα: "Food not so good....but it is more due to my taste for food."
Πλεονεκτήματα: "Good overall. Such a quick flight there's not a lot to experience."
Μειονεκτήματα: "Nothing negative, we didn't have entertainment or food service, so can't comment."
Μειονεκτήματα: "Online check in was not available on 4 international flights, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."
Μειονεκτήματα: "The in-flight entertainment had issues about an hour and a half into the 8 hour flight. The crew reset individual seats with no improvement. They made any announcement asking people to stop hitting the call button about it because they were aware of the problem and said that if there was no improvement they would reset the entire plane's entertainment system which they never did. Therefore, we did not have any functioning entertainment for the remaining 6.5 hours of the flight."
Πλεονεκτήματα: "The flight was on time and boarded efficiently."
Μειονεκτήματα: "I don't understand why we couldn't get free water on the flight."
Πλεονεκτήματα: "Staff was friendly. Great snacks!"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "The crew/flight attendants were great and provided outstanding service (Gordon). The food was great too."
Μειονεκτήματα: "It was very hot on the plane most of the flight which was rather uncomfortable."
Πλεονεκτήματα: "We were singled out by the ticketing agent and forced to pay 55 francs (approx $52 us) to check in a bag that clearly fit In the overhead storage compartment. additionally there were loads of other folks with bags the same size or even larger boarding the plane."
Πλεονεκτήματα: "Smooth flight, friendly staff, blankets provided!!!"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "On-time departure, comfortable cabin, good communication and attentive crew, that's all I want and I got it on this flight!"
Μειονεκτήματα: "Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages"
Πλεονεκτήματα: "Flight was generally smooth. Bags arrived in good time and undamaged."
Μειονεκτήματα: "Announcements were too loud and far too frequent."
Πλεονεκτήματα: "The pilot’s landing was phenomenal."
Μειονεκτήματα: "The cabin was hot for the whole flight"
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Πλεονεκτήματα: "Great stews"
Μειονεκτήματα: "Food, 1st class had granola bars. Live tv was advertised, but not available"
Μειονεκτήματα: "If we had access to the WiFi to watch shows earlier like United does, that would be nice."
Πλεονεκτήματα: "Great flying great time"
Μειονεκτήματα: "Great flying great time"
Μειονεκτήματα: "The wifi didn't work at all"
Μειονεκτήματα: "Allow married people to travel with their news names."
Πλεονεκτήματα: "The boarding process was quick, seats were comfy, staff was very nice."
Πλεονεκτήματα: "Everything except cabin comfort was fine"
Μειονεκτήματα: "Very hot on the whole flight"
Πλεονεκτήματα: "Loved the food that was served for my flight and the complementary beer."
Μειονεκτήματα: "Well, the seats could have reclined more but this is the price you pay for air travel :)"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Everything sucks"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "Took me from point a to b. Some entertainment options, nothing spectacular."
Μειονεκτήματα: "Toilets were dirty."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "Let me sit by myself. Sweet"
Μειονεκτήματα: "None"
Πλεονεκτήματα: "The complementary beverage was a welcomed surprise!"
Πλεονεκτήματα: "Everything was fine"
Μειονεκτήματα: "The trip was good"
Πλεονεκτήματα: "American Airlines was fantastic. The plane was new and nice. The crew was wonderful. No problems."
Μειονεκτήματα: "Never will I book through a third party again. I was not able to choose my seats or upgrade my seats until I got to the airport. Also, I was not able to get a boarding pass for my 2nd flight until I got to the 2nd airport which caused a minor problem at immigration. DO NOT BOOK WITH WEBJET!!"
Μειονεκτήματα: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
Μειονεκτήματα: "Need to serve more water"
Πλεονεκτήματα: "Food and entertainment were great"
Πλεονεκτήματα: "Dinner was decent"
Μειονεκτήματα: "Breakfast seemed poor."
Πλεονεκτήματα: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."
Μειονεκτήματα: "Last to board with a young child."
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "crew was great"
Μειονεκτήματα: "delays"
Πλεονεκτήματα: "Flight attendants were very friendly and attentive."
Μειονεκτήματα: "Lost our bag in LAX"
Πλεονεκτήματα: "Never made this flight they rerouted."
Μειονεκτήματα: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "It's AA, never again"
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "The landing was agonizing"
Μειονεκτήματα: "Will never fly American again"
Πλεονεκτήματα: "Movies and on time departure and arrival"
Μειονεκτήματα: "Crazy uncontrolled child in row across from us."
Πλεονεκτήματα: "The smooth flight."
Μειονεκτήματα: "Delays and no communication on transfer options"
Πλεονεκτήματα: "I was lucky to get an upgrade to business class. It was fantastic, of course, as business class should be. Great crew, great space."
Μειονεκτήματα: "Limited selection of movies. Or maybe I'm just old and grumpy and not interested in dozens of superhero movies!"
Πλεονεκτήματα: "Great Workers, and Super nice staff."
Πλεονεκτήματα: "My flight was late leaving buffalo ny which caused me to miss my connecting flight in Phl.... Never once was this delay communicated to ONE person sitting at the gate in buffalo. I even asked the attendant in buffalo if the plane was present at 1:10 pm and he responded that it would be landing in ten minutes. We were scheduled to board at 1:16 although I am highly disappointed to have gotten home 2.5 hours later than anticipated...communication is my biggest complaint here."
Μειονεκτήματα: "See above"
Πλεονεκτήματα: "Taking off and landing."
Μειονεκτήματα: "Boarding was slow. Seating was cramped."
Μειονεκτήματα: "Do not bring blankets!! And the staff not nice"
Μειονεκτήματα: "Turbulence was horrible That there is no internet"
Πλεονεκτήματα: "Thank god for the classical music station channel 1. Flight going back was better in comfort, space and entertainment options. But still will choose airline more carefully the next time I fly."
Μειονεκτήματα: "Plane was small and tight. Didn't have room for small duffle bag but accepted putting under my seat, even though I don't understand people trying to get on with two bags. Wifi not free in airport and didn't work. Wifi also not free on plane. Movie was nothing i wanted to see."
Μειονεκτήματα: "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
Μειονεκτήματα: "The flight was canceled with no warning that anything bad was even possible. No efforts were made to get the passengers to DC even close to on time. I ride ended up just having to rent a car and drive there."
Πλεονεκτήματα: "The plane actually left without a cancellation"
Μειονεκτήματα: "Every flight on this trip was delayed"
Πλεονεκτήματα: "Staff was friendly"
Μειονεκτήματα: "The seats were sooooooooo small and it felt like it was a really old plane, it shook a lot."