Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Best airline"
Μειονεκτήματα: "The entertainment"
Πλεονεκτήματα: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Μειονεκτήματα: "Controll the quantity of packages per person"
Πλεονεκτήματα: "on time; boarding was smooth; leg space was good"
Μειονεκτήματα: "wifi was not working; food was below average; movie selection options poor"
Πλεονεκτήματα: "Comfortable seats, decent food and was left alone to sleep after a long day."
Μειονεκτήματα: "Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail."
Πλεονεκτήματα: "The crew was good."
Μειονεκτήματα: "Poor planning on having the connection in terminals far apart from each other."
Πλεονεκτήματα: "Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!"
Μειονεκτήματα: "Boarding could be a little bit more organized"
Μειονεκτήματα: "No drinks on board"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Seat is small"
Μειονεκτήματα: "On time boarding"
Πλεονεκτήματα: "We upgraded our flight from Frankfurt to business class--so worth it."
Μειονεκτήματα: "Late, missed connection"
Πλεονεκτήματα: "Very comfortable. All very nice."
Μειονεκτήματα: "The crew were not very friendly. They were snappy and were irritated by requests. Often walked past us instead of offering drinks, felt ignored. The TVs did not work properly for many people."
Πλεονεκτήματα: "best take off and landing I’ve ever experienced. 2 meals for an 8 hour flight and all the red wine I could drink!"
Πλεονεκτήματα: "smooth and on time"
Μειονεκτήματα: "no charging ports on plane"
Μειονεκτήματα: "It was great experience with them"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Crew was hospitable and flight was clean."
Πλεονεκτήματα: "I like everything about Lufthansa- the professionalism of its flight attendants, the food (yes!), the inflight entertainment options. I'll even lengthen my flight so that I can take Lufthansa on the longest leg."
Μειονεκτήματα: "Actually, nothing!"
Πλεονεκτήματα: "The plane was nearly empty, so there was a lot of space to spread out. The entertainment options were almost limitless and the food was plentiful and tasty."
Μειονεκτήματα: "Since it was an overnight flight, I planned on sleeping, however, it seemed the flight attendants were coming through all the time. While I appreciated dinner and breakfast, it really wasn't necessary for that time of day and the length of flight. I also tried to upgrade and even though the premium economy clear was almost empty, they did not accept my bid. I would have understood if the flight was full but it wasn't. I'm not sure why they wouldn't want the extra money from me?"
Πλεονεκτήματα: "Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Crew helped us with connections"
Μειονεκτήματα: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."
Πλεονεκτήματα: "Efficient boarding, friendly crew."
Μειονεκτήματα: "My luggage was not given to me at the same day of my arrival to Chicago and I am still waiting for it."
Πλεονεκτήματα: "The service was very good. You never really felt you had to ask. I was able to catch up on a few movies of my choice. That was nice."
Μειονεκτήματα: "It's a long flight and it's always difficult to get comfortable and 1st class is just out of my budget."
Πλεονεκτήματα: "Fast and efficient boarding"
Πλεονεκτήματα: "Same as above."
Μειονεκτήματα: "Same as above."
Πλεονεκτήματα: "Everyone are friendly thank you"
Μειονεκτήματα: "Vegetarian meal choice not offered"
Μειονεκτήματα: "the crew was horrible and rude"
Πλεονεκτήματα: "Lufthansa crew is the best"
Πλεονεκτήματα: "Same as above but even better."
Πλεονεκτήματα: "Good. The food on this leg was much better than outbound"
Μειονεκτήματα: "The seats lack padding in the back so not to feel people putting their leg or knee into the back of my chair."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "The customer service from the crew. The airplane, entertainment unit and options."
Μειονεκτήματα: "Low quality food."
Πλεονεκτήματα: "the woman who helped me at the boarding gate was great! Lounge was really nice!"
Μειονεκτήματα: "Many of us were on board half an hour before the scheduled departure. However, they continued to board until at least half an hour past our scheduled departure, family by family. I don't believe such an early morning flight, which should be the origination flight, should be held/delayed so long...it made my connection in Frankfurt very tight and others missed theirs altogether."
Μειονεκτήματα: "Seats were not comfortable even in business"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Confident pilots and hostesses."
Πλεονεκτήματα: "Great service and comfortable bed for sleeping in business class"
Μειονεκτήματα: "No assistance to mothers with strollers. While boarding, picked a few people randomly to inspect our bags right before getting on a plane. Held us in a separate room including me who is single mother traveled with 2 year old for 3 flights in the row. My son didnt get his meal. Also had to ask for any juice. Horrible menu. Late food serving, but quick to clean up in a rash. Loud people on phones and nobody stopped them. Horrible experience."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Seats were tight"
Πλεονεκτήματα: "Friendly service"
Πλεονεκτήματα: "Sarah the Cabin Manager was amazing."
Μειονεκτήματα: "The business seats are horrible"
Μειονεκτήματα: "Wifi access"
Μειονεκτήματα: "Our reservation on the initial flight have been cancelled. We had to take the next day flight. British Airways and American Airlines accused the other to be responsible so it took us 4 hours at the counter -with our 5 and 3 years old- to be rebooked and we payed the hotel night!"
Πλεονεκτήματα: "Great crew"
Πλεονεκτήματα: "The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up."
Μειονεκτήματα: "We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead."
Πλεονεκτήματα: "Crew was very friendly"
Μειονεκτήματα: "It was 45 min late so that needs fixing"
Μειονεκτήματα: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Πλεονεκτήματα: "Great crew, excellent legroom, excellent meal, snacks"
Μειονεκτήματα: "Eliminating the 1 hour delay to get to the gate at Logan after landing early."
Πλεονεκτήματα: "Not much, except that I got to Nashville."
Μειονεκτήματα: "I was told that boarding was about to stop, and that the doors would close any minute. As it turned out, this did not happen for at least 30 minutes. I was among the first on board, and really worried I'd miss the flight. The bathroom sink was out of order, no way to wash hands, a health hazard!"
Πλεονεκτήματα: "short flight, no issues"
Μειονεκτήματα: "nothing of importance"
Πλεονεκτήματα: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Πλεονεκτήματα: "The staff was friendly and seemed preppared to do their job well."
Μειονεκτήματα: "The seats were very tight, even smaller than other flighs that I have been on."
Μειονεκτήματα: "I wish we would have been offered something to drink that was complimentary."
Μειονεκτήματα: "The seats in flight are very small and not comfortable.Food quality also poor as they don't even provide fruits in flight.The food is junk."
Πλεονεκτήματα: "Beautiful plane. Cool black leather seats. Extremely nice crew."
Μειονεκτήματα: "No tv our power source"
Μειονεκτήματα: "Delayed 4 hours and lied to the entire time that it would “only be 20 more minutes” while we were just sitting in the plane on a very old, uncomfortable plane"
Μειονεκτήματα: "Unfortunately, I couldn't travel as I was told to bring the credit card used in the booking of my flight. This was not explained in the booking option. Thus I would need a refund on my flight ticket."
Μειονεκτήματα: "On the flight from Barcelona to Boston we almost missed a connecting flight because of many steps to get from one plane to another an long lines at every One has to allow at least 3 hours to transfer from one flight to another"
Μειονεκτήματα: "Seats didn't recline, no entertainment, no beverage or food service. Delayed leaving and landing and the ground crew couldn't find a working jet bridge further delaying the disembarkment. I almost missed my connection despite a 90 minite layover."
Μειονεκτήματα: "Water costed money and only credit card accepted"
Πλεονεκτήματα: "A direct flight from SD to London."
Μειονεκτήματα: "I have been using this direct flight since they restarted the route a few years ago. Standards seem to be slipping. For this flight we were not offered champagne at the beginning of the flight and the meal and "breakfast" were very meager, with small portions."
Μειονεκτήματα: "There was no food."
Πλεονεκτήματα: "On time and the crew are nice"
Μειονεκτήματα: "Boarding needs more organization and food need To improve and some entertainment"
Μειονεκτήματα: "Very cramped and overcrowded."
Πλεονεκτήματα: "Planes were new or well maintained."
Μειονεκτήματα: "Confirmed seat selection does not actually mean confirmed. BA changed our seats without notice and stuck us in the back of the plane. There was no real effort to address the unexpected change. It also took the entirety of the 3 hour flight for the service cart to make it to the back of the plane. This was after a 2 hour delay during which they provided only sporadic updates. Overall, quite a poor experience which would make me hesitate to fly BA again given a choice of comparable airlines."
Πλεονεκτήματα: "Short flight. It was Ok."
Μειονεκτήματα: "Nothing to dislike."
Μειονεκτήματα: "It would be nice to have a free juice or soft drink on this flight. They only offer free water, and then you have to ask for it."
Πλεονεκτήματα: "Overall the experience was excellent. However, there was a delay that caused me to miss my connecting flight. Upon asking the crew about my connection, they reassured me that I would be put on the next available flight."
Μειονεκτήματα: "Our vegetarian food was not available as requested."
Μειονεκτήματα: "Rude at check in. Late taking off."
Μειονεκτήματα: "Paying for everything. Only 2 toilets for entire economy section"
Μειονεκτήματα: "No drink for economy, short fly"
Πλεονεκτήματα: "crew attention and politeness"
Μειονεκτήματα: "the food variety"
Πλεονεκτήματα: "Our flight was almost empty so we got a chance to chat with crew: a very nice bunch!"
Μειονεκτήματα: "Fees for everything"
Μειονεκτήματα: "Lost luggage!!!"
Μειονεκτήματα: "Online check in was not available on 4 international flights, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."
Μειονεκτήματα: "ridiculous method of boarding we were traveling full pay first class and we boarded in the massive cattle prod method of everyman for himself ...no preference for any of the different categories of "clients""
Πλεονεκτήματα: "Food was good, various choices. Red wine was delightful. Entering the airplane was organized. Entertainment choices were excellent. Terminals were nice and clean. My wife had a stuffy nose and the crew provided nasal spray and later checked on her. Flight was delayed at Heathrow but the pilot kept us up to date. Overall Excellent experience."
Μειονεκτήματα: "Power Plugs stations at Heathrow Terminal 5 were not working."
Μειονεκτήματα: "Checkin staff , who don't appear tombs BA but from another airline working on behalf of BA, apparently punted a problem they knew would take much effort to resolve to the BA agents at Heathrow"
Πλεονεκτήματα: "Was a short flight so .. It was ok !"
Μειονεκτήματα: "Boarding was a nightmare. Staff were rude and did not communicate well. I am a million miler with Umited & I wished I had flown with them!!"
Πλεονεκτήματα: "The TV and Movie options were good. The food was good too. The staff was very attentive."
Μειονεκτήματα: "My luggage was misplaced, but I got it delivered to my house by Wednesday evening."
Πλεονεκτήματα: "My husband left his wallet on the plane and everybody was extremely helpful...we were able to get it back intact thanks to all of their wonderful Dallas staff!!!"
Πλεονεκτήματα: "Food options were great! Very good value"
Μειονεκτήματα: "Boarding was delayed and unstructured"
Πλεονεκτήματα: "Silent aircraft, good indoor climate"
Μειονεκτήματα: "Food was awful, boarding takes too long"
Η πτήση μας ήταν σήμερα 6:00πμ εχθες στης 10:30 μ.μ μας ενημέρωσαν πως η πτήση μας θα αναχωρούμε στις 7:30π.μ.Φτασαμε στο αεροδρόμιο στις 6.00πμ και η πτήση είναι αναχώρηση.Η απάντηση τους ήταν απλή χωρίς κανένα ενδιαφέρον πως έπρεπε να είστε εδώ 3 ώρες νωρίτερα.την επόμενη φορά που θα ταξιδέψετε με easy jet να μην ξεχάσετε να στήσετε σκηνή.Απλα τραγική.ετσι χάσαμε και την επόμενη μας πτήση από Αθήνα για Θεσσαλονίκη.
Πλεονεκτήματα: "I was given trouble when boarding the flight"
Μειονεκτήματα: "Better customer service"
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "For budget airline they did pretty good"
Μειονεκτήματα: "Seats were very uncomfortable"
Πλεονεκτήματα: "Short comfortable flight, no free drinks or snacks"
Μειονεκτήματα: "One piece of our luggage didn't make it. It's been 3 days, still no luggage!"
Μειονεκτήματα: "The plain didnt leave because the food didnt arrive. We waited 3 hours! Very bad!"
Πλεονεκτήματα: "I couldn't tell you. They were basically non existent."
Μειονεκτήματα: "Easy jet lost my bag. For four days. I had to go back to Naples airport and find it myself"
Μειονεκτήματα: "Handeling of boarding passengers"
Μειονεκτήματα: "Flight was very delayed, there was almost communication. Everyone was literally standing in a hot room for 50 min."
Πλεονεκτήματα: "Very attentive cabin crew. Great service, great pilot and cockpit crew. All flight information was very well communicated. Smooth landing effort during thunderstorm activity."
Μειονεκτήματα: "Boarding process was not as effective at Gatwick airport as expected."
Μειονεκτήματα: "The bag drop process is confusing and the people working the counters are unresponsive and rude."
Μειονεκτήματα: "One of the crew before boarding was trash."
Πλεονεκτήματα: "Hard to understand some of the crew announcements due to speaking way too fast"
Μειονεκτήματα: "Flight was late leaving, boarding was unorganized. Stood on the tarmac for 20 minutes waiting to enter the rear door and then turned around to enter the front door."
Μειονεκτήματα: "El vuelo se retrasó y teníamos conexión con el tren dos horas después, no dieron opción de nada, simplemente perdimos los pasajes del tren. El personal fue despectivo. No recomiendo para nada ésta aerolínea."
Πλεονεκτήματα: "Amazing timely departure and super fast luggage!"
Μειονεκτήματα: "Boarding process always painful. Not sure why they always take passengers in an uncomfortable standing only zone and still make them wait."
Πλεονεκτήματα: "Everything right on time, good landing"
Μειονεκτήματα: "Bus at arrival"
Πλεονεκτήματα: "The crew was very pleasant, especially the member who spilled ice all over me (received free bottle of water)."
Μειονεκτήματα: "They need to add more seating in the waiting area, we are seniors and had no seats."
Πλεονεκτήματα: "Flight attendants were very nice as were the pilots"
Μειονεκτήματα: "There was no gate listed until 15 minutes before boarding time. The staff at the airport was very rude. There is no sort of process or order once boarding time comes around."
Πλεονεκτήματα: "On time, friendly, polished,"
Μειονεκτήματα: "No offer of any refreshment"
Πλεονεκτήματα: "The flight itself was ok, price"
Μειονεκτήματα: "Delay and no explanation, located on the worst gate which was announced late. Worst gate because the path led to another gate in super close proximity which created a blockage for other who wanted to get on to their plane. Least resourceful flight attendants Ive ever met, luggage, that was excessive on this flight, instead of placing in it as a check in luggage the asked passengers with smaller package to just keep it with them while seated."
Πλεονεκτήματα: "Timely departure, easy seating, friendly staff."
Μειονεκτήματα: "Snacks packs were tough to eat. Greasy tapas."
Πλεονεκτήματα: "Friendly staff, offered me to move to improve my convenience. "Hands free" option was very good for us- our suitcases were slightly(!) oversized (can we book this in advance?)"
Μειονεκτήματα: "No water(?) Some entertainment options would be nice..."
Μειονεκτήματα: "We didn’t take it. Although it was scheduled for a 6:50 am departure it was delayed until noon and we would have missed our flight from London to the U. S. It was very hectic and frustrating trying to find another flight. We got NO help from ez-Jet. Luckily TAP Portugal was extremely helpful and we did make our Delta flight with lots of extra help from them."
Πλεονεκτήματα: "The flight attendants kept us informed at all times"
Μειονεκτήματα: "Flight was delayed, flight attendant made an offensive joke to Greek people"
Πλεονεκτήματα: "The crew were excellent. They were an airline group out of Estonia working on behalf of EasyJet. Professional, courteous, and helpful."
Μειονεκτήματα: "The service was unpleasent, i didnt like that you oversell the flight and make me wait to have a seat. Really bad!!"
Πλεονεκτήματα: "Level of service and staff's friendliness. Great value for money."
Μειονεκτήματα: "They could use a jetway instead of having passengers go up and down stairs."
Μειονεκτήματα: "Ticketing crew was not the friendliest"
Πλεονεκτήματα: "late one hour."
Πλεονεκτήματα: "I was happy that we had assigned seats. It used to be that everyone boarded and got the seats they could manage."
Μειονεκτήματα: "It was late almost lost my connection"
Πλεονεκτήματα: "The direct flight schedule from Naples to Amsterdam"
Πλεονεκτήματα: "Okay, two+ hour mechanical delays happen... But might you not offer a free coffee and cookie to smooth things?"
Μειονεκτήματα: "See above...,,......................................"
Πλεονεκτήματα: "I was a little frantic checking in to this flight but the ladies working at easyJet made the experience so much better. They were helpful and kind at a time I really needed it most. I really can't thank them enough."
Μειονεκτήματα: "they over booked the flight and i couldnt fly out to the next day."
Μειονεκτήματα: "In flight meal had to be pre purchased , did not know and had no option to"
Μειονεκτήματα: "Before entering flight we were requested to keep bags in the carry on. This information could have been delivered when making first check in! Lack of courteous manners."
Μειονεκτήματα: "Every thing"
Πλεονεκτήματα: "Nothing but getting off"
Μειονεκτήματα: "I was traveling with 3 other passengers (all women) coming from America and we were the 1st to check in, in person and was told I had to stay back and catch another flight. While standing there and waiting I seen 3 to 4 people traveling alone that could have been asked to take another flight."
Πλεονεκτήματα: "Getting off and not returning thru easy jet"
Μειονεκτήματα: "Getting off"
Πλεονεκτήματα: "I was really surprised since I didn't have good expectations going in. The whole experience from checkin to checkout was really good."
Μειονεκτήματα: "The gate was changed and we didn't know it and had to go a long way from one gate to another."
Μειονεκτήματα: "No entertainment options. Not a big deal."
Πλεονεκτήματα: "The flight was fairly cheap"
Μειονεκτήματα: "The seats are cramped and uncomfortable. There seemed to be constant runway delays."
Πλεονεκτήματα: "The price."
Μειονεκτήματα: "Seats are very uncomfortable."
Μειονεκτήματα: "Updates saying flight delayed 1hr, then 22hrs, no-one at kiosks/bag drop can advise or check on flight....wait for customer service ...to be told flight is ontime & we had to run the length of the terminal. Otherwise ok."
Πλεονεκτήματα: "The price of the flight was perfect, so I wouldn't expect much on board."
Μειονεκτήματα: "Boarding was nothing short of a "hurry up and wait" endeavor. Board the gangway, wait. Board the plane, wait. Unexpected fretting by various crew about who knows what. Then de-icing. Left 25 minutes late. Then again, the passengers were probably a bit challenging."
Πλεονεκτήματα: "The service in the same day I bought the tickets was great. Extended my trip in 1 day with no additional cost."
Μειονεκτήματα: "The cost of luggage is ridiculous and evan once i was told that doing ut throgh the website wil cost me much less (reasonable 30€) i didnt find how i could do it. anded up paying x3 fir the luggage making all that low-cost pretty expensive all together. I dont like being hoaxed."