Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Beef main course overcooked and dry."
Πλεονεκτήματα: "Everything is well organized, crew members were great."
Μειονεκτήματα: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Μειονεκτήματα: "I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it."
Μειονεκτήματα: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew did their best, but the seats were very uncomfortable;.The food was uneatable."
Πλεονεκτήματα: "The crew was very nice and efficient, even though there seem to be only two of them."
Μειονεκτήματα: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Πλεονεκτήματα: "The flight was on time, perfectly organized, excellent flight attendants and efficient service"
Μειονεκτήματα: "There were no negatives (and rarely are with Lufthansa)"
Πλεονεκτήματα: "Good service."
Μειονεκτήματα: "Check-in procedure. Plane was delayed a bit."
Μειονεκτήματα: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."
Πλεονεκτήματα: "Literally one of the worst check in experiences I have ever had traveling"
Μειονεκτήματα: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Πλεονεκτήματα: "Service was courteous and effective once aboard the airplane."
Μειονεκτήματα: "Boarding was chaotic, and primarily due to the fault of the boarding staff in Frankfurt. I was flying as a tourist from Switzerland, but it was easy to notice the condescending manner in which the African passengers were treated. I noticed the same attitude at immigration services in Frankfurt, were the officers were openly teasing, laughing at and harassing an Eritrean man. Some of the comments passed were frankly disgusting..."
Μειονεκτήματα: "Food could be improved."
Πλεονεκτήματα: "There was a mechanical problem with my flight from Berlin, so I missed my connection to Atlanta. The agent booked me another flight on another airline flying out of a different city. If you travel enough eventually things happen. The airline was responsive in fixing the problem."
Μειονεκτήματα: "The airline agent offered me a 10€ voucher to any where in the airport. While I was greatful, my time is worth more than 0.6€ an hour. An upgrade to Economy plus would have been better. There were 2 seats available."
Μειονεκτήματα: "We missed our flight bc our luggage was stuck on the plane for 1.5 hours and we missed our connection. After running around the airport, waiting on the phone for over 2 hours and in line for 45 minutes, we are booked on a later flight and hope to get home tonight."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Using United with two flights a day out of Charlotte. A mistake. This is not the first time we had problems with United out of Charlotte. We missed our other flights and sate still in Washington and will lose a day of our vacation. United wouldn’t give us a voucher since it was supposedly weather related so I had to spend additional $100 for a room in DC."
Μειονεκτήματα: "Do not use United out of Charlotte they have the worst customer service. With two flights a day you have no options. The other thing is there flight to Washington is so late you can’t switch airlines."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "It was a different way later flight"
Πλεονεκτήματα: "The plane was new and modern. Overall impression very good - until I took my seat."
Μειονεκτήματα: "The most uncomfortable long distance flight I’ve ever experienced. The space in economy class is never impressive but this one was a joke. I had isle seat and I’m a small person. I don’t know how can you survive being a big man in a middle seat. Torture!"
Πλεονεκτήματα: "efficient service. timely departures/ arrivals"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Everything!! Flight was great!!"
Πλεονεκτήματα: "Flight Crew"
Μειονεκτήματα: "Food was pretty bad."
Πλεονεκτήματα: "Everything on Rome to Frankfurt was fine."
Πλεονεκτήματα: "Food, crew and comfort was alright"
Μειονεκτήματα: "Boarding was a mess. There was not announcement. Everyone rushed to board and was very chaotic"
Πλεονεκτήματα: "Staff was friendly and boarding was easy"
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "My flight was business and it was excellent the staff was great and I think his name is Peter"
Μειονεκτήματα: "No special dish for kids food or atleast wasn't offered on the flight to us"
Μειονεκτήματα: "Delayed taking off due to airport queue."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Seats were not comfortable even in business"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Service was very good."
Μειονεκτήματα: "Pasta was so so."
Μειονεκτήματα: "The airplane was extremely cold and the flight staff was rude"
Πλεονεκτήματα: "Courteous and professional."
Πλεονεκτήματα: "Quick flight, efficient boarding."
Μειονεκτήματα: "Seats weren't very comfortable, but it was a short flight. Our layover was too short and our passport verification process almost made us miss our flight."
Πλεονεκτήματα: "same as above"
Μειονεκτήματα: "same as above And landing was extremely hard.!"
Πλεονεκτήματα: "Short trip, but nice crew."
Πλεονεκτήματα: "Lufthansa always does an excellent job."
Μειονεκτήματα: "I really felt the food was not as good as I had on other lines. To help I had the chicken - and the veggies with it were mush as was the spinach with the egg dish - which also did not have much flavor"
Μειονεκτήματα: "Long lines at security check before the gate. Our luggage was lost"
Μειονεκτήματα: "Wow! BA has managed to finally match Ryan Air and Easy Jet for tight seat pitch and charging for soft drinks but at thrice the price!!!"
Πλεονεκτήματα: "Sarah the Cabin Manager was amazing."
Μειονεκτήματα: "The business seats are horrible"
Μειονεκτήματα: "My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver"
Πλεονεκτήματα: "It was very comfortable."
Μειονεκτήματα: "If my actual flight hadn’t gotten cancelled. Also my tv didn’t latch, so it rattled a lot and when the people talked on the speaker, if you were plugged in, im pretty sure it would cause hearing damage...."
Πλεονεκτήματα: "We had a long delay that the crew did their best to mitigate while still on the ground in Heathrow, and the Captain invited children to come up and tour the cockpit while we waited! Things like that alleviate any anger and frustration we may have had, and the flight was excellent overall."
Μειονεκτήματα: "Due to flight delay, I had to skip dinner. If could have been nice to supply light meal in case of major delay resulting landing after time when most restaurants closes..."
Μειονεκτήματα: "No entertainment on a 5 hour flight and uncomfortable seats."
Μειονεκτήματα: "The seats are too small no entertainment No fast track for business class"
Πλεονεκτήματα: "Crew was very accommodating, seats were comfortable"
Μειονεκτήματα: "everything was good"
Μειονεκτήματα: "We never made it to Phoenix with BA"
Πλεονεκτήματα: "short flight, no issues"
Μειονεκτήματα: "nothing of importance"
Πλεονεκτήματα: "Flavor was fine"
Μειονεκτήματα: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
Πλεονεκτήματα: "The food was surprisingly tasty for an airplane - it looked horrific but that’s of no importance. The airplane staff was very friendly and generous, possibly due to delays everywhere."
Μειονεκτήματα: "Delayed takeoffs on both legs of the flight, combined with absolutely awful layout at Heathrow which made us nearly miss our connecting flight. Why do we have to go through security again in London?"
Πλεονεκτήματα: "A more organized boarding. There was no one to assist when we arrived at the airport to check in and no one to guide us as to which line to go to when boarding. It is difficult being organized on our own in an environment which include cultures lacking organization or being considerate. All food required purchase. No entertainment provided."
Μειονεκτήματα: "Crew needs to be more educated regarding disabilities such as head injury. Recovering from a concussion obtained when a car hit me while I was walking, but still sensitive to things such as light and noise. When asked to open the shade while landing there was a hesitation but at least they allowed me to leave the shade down at my window for this portion of the flight."
Μειονεκτήματα: "We had a horrible experience in boarding BA both in Chicago and returning from London. In both instances, our seats were held back, told the flight was oversold (we booked 90 prior to the flight, and almost didn't get on the flight returning home. Our confirmed flight was meaningless. I'll never use Kayak again."
Μειονεκτήματα: "Very old entertainment system."
Μειονεκτήματα: "Had to pay for a cup of coffee"
Πλεονεκτήματα: "Excellent customer service."
Μειονεκτήματα: "2 of 3 luggage kissed transfer at Heathrow to the Paris flight despite 2:30 hrs layover and arrived on next flight 4 hrs later"
Πλεονεκτήματα: "everything else was fine"
Μειονεκτήματα: "Food was not complementary"
Πλεονεκτήματα: "The crew & procedures were excellent. Perfect timing. I had a book to read & I meditated during the flight, so I didn't need the available entertainment--thus the N/A rating in that category. Perfect timing."
Μειονεκτήματα: "Seats could be more comfortable."
Πλεονεκτήματα: "Crew and staff friendly and helpful"
Μειονεκτήματα: "My sear was broken and couldn't recline on a 10 hour trip. They tried to fix it but couldn't.."
Πλεονεκτήματα: "Ticket agent was courteous, helpful, set up the positive vibes for our flight."
Μειονεκτήματα: "Our experience was great,"
Πλεονεκτήματα: "Great Crew, fast boarding, very accommodating"
Πλεονεκτήματα: "The crew was great. My meal was good too!"
Μειονεκτήματα: "the older plane did not have personal air vents and it was hotter then I would have liked. Also being in the last row of a section allows us not recline as much while the people in front could recline more, which made for a cramp feeling during the flight."
Πλεονεκτήματα: "Excellent service and the crew was very friendly"
Μειονεκτήματα: "Too many follow ups No response and same updates when u check for one"
Μειονεκτήματα: "I ended up calling American Airlines and they changed my flight completely. I will never be using Kayak again as you made a stressful situation even more stressful. You don't care about your customers at all. If you did you would have a customer service here in America"
Πλεονεκτήματα: "Comfortable and classy."
Μειονεκτήματα: "No comment"
Μειονεκτήματα: "They had a smaller crew and took a long time to serve food. People were getting food in different rows and in random order. Our luggage also took a long time to get off the plane."
Πλεονεκτήματα: "Service was excellent!"
Μειονεκτήματα: "On time, courtesy courtesy was second to none!!"
Πλεονεκτήματα: "Short flight so service was standard, was conked out for most of it so I guess it was comfortable :D"
Πλεονεκτήματα: "good entertainment"
Μειονεκτήματα: "food was worse than typical airline"
Μειονεκτήματα: "Space for legs"
Μειονεκτήματα: "I will continue traveling with this airline .,"
Πλεονεκτήματα: "Flight crew was friendly and hard working."
Μειονεκτήματα: "Got at the airport plenty of time prior, waited well over an hour in line to get a boarding pass, while the one ticket taker had no sense of urgency. Could have easily missed the flight."
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Πλεονεκτήματα: "The flight was half full"
Μειονεκτήματα: "The plane was half comfortable. We were charged for everything. Water, etc."
Πλεονεκτήματα: "same as newark-london sector."
Μειονεκτήματα: "same experience as in newark- london sector"
Πλεονεκτήματα: "Overall an excellent trip. Easy boarding/exit."
Μειονεκτήματα: "Did not purchase food or entertainment."
Μειονεκτήματα: "The flight was delayed due to a sick passenger, but while that was going on, the crew was also scrambling to assign a woman a new seat as a religious man did not want to sit in the same row as a woman (the 3 seat row would've put the woman 2 seats away from the man with the complaint). This is an unfair and misogynistic policy."
Μειονεκτήματα: "Old airplane, on one chair the seatbelt didn't work, on the next chair it didn't have the cushion."
Πλεονεκτήματα: "Decent entertainment selections."
Μειονεκτήματα: "Food wasn't very good."
Πλεονεκτήματα: "The crew and service are very good and the cabin crews' smile are so nice. Love it"
Μειονεκτήματα: "Strike in Pisa which BA knew about and not advised to us on check-in. Bags stranded for more than two days."
Πλεονεκτήματα: "Flight attendants"
Μειονεκτήματα: "Nothing: everything was beyond expectations"
Μειονεκτήματα: "Could not get on flight. Had to wait hours for an indirect flight."
Πλεονεκτήματα: "Service was impeccable and perfectly timed. Food was good and quantity sufficient. Flight crew was friendly and had a lovely sense of humor and warmth. Movies made a long flight bearable."
Μειονεκτήματα: "Tight seats, not much for entertainment"
Πλεονεκτήματα: "Took off and landed on time. Very decent plane food."
Μειονεκτήματα: "Lay flat beds in business are not terrific."