Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "The food was excellent, and the crew was nice"
Μειονεκτήματα: "There was a delay on the boarding and they didn't provide a reason."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew was very nice and efficient, even though there seem to be only two of them."
Μειονεκτήματα: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Πλεονεκτήματα: "The flight was on time"
Μειονεκτήματα: "Seats, entertainment, crew attitude"
Πλεονεκτήματα: "Amazing crew. Took care of people in every possible way and were concerned about their comfort. The food and drinks were above and beyond. Other airline CEO’s should fly Lufthansa and find out what they need to do to impress their customers. side pockets beneath the windows are great to have."
Μειονεκτήματα: "The only thing I can say is the seating on a long flight needs a little more room. When the person in front lets their seat back it gets to be a little cramped."
Πλεονεκτήματα: "There were many comforts to the plane even in economy."
Μειονεκτήματα: "There is little leg room in economy for someone over 5’11”"
Πλεονεκτήματα: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."
Πλεονεκτήματα: "Plenty of room in both the cabin and the bathroom- more than we have ever experienced. Food was very good. Crew was outstanding"
Μειονεκτήματα: "Boarding is chaotic for economy, with everyone mobbing around the entrance. Having people board in subsets, beyond just 1st class and people needing assistance would be helpful. It makes the entire airport gate areas hard to maneuver around for other people as each plane loads, and it stresses out the group waiting to get on the plane."
Πλεονεκτήματα: "Great customer service at check in window, very comfortable and clean airplane, very good cabin crew..overall highly satisfied"
Μειονεκτήματα: "It was difficult to leave my seat when passenger a front of me put his seat all the way to the back. Did not have that problem on other Lufthansa flights to and from Europe. I"
Πλεονεκτήματα: "smooth and on time"
Μειονεκτήματα: "no charging ports on plane"
Πλεονεκτήματα: "Crews were very friendly"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Μειονεκτήματα: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."
Πλεονεκτήματα: "The service was fast. The employees were kind."
Μειονεκτήματα: "Food on flight Detroit - Frankfurt was terrible."
Μειονεκτήματα: "the flight info was off"
Πλεονεκτήματα: "Very helpful people!"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Tans it time to Amman is too long and that is the most distressing"
Μειονεκτήματα: "Not well organized and food is unhealthy"
Πλεονεκτήματα: "Planes were new. Delayed flights but caught up by staff."
Μειονεκτήματα: "Food was terrible. Check in process chaotic. Service was fair."
Πλεονεκτήματα: "Leg room is superior!"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."
Πλεονεκτήματα: "movies, food and drinks."
Πλεονεκτήματα: "Meals ok. Pillow and blanket nice."
Μειονεκτήματα: "Crew stressed. Could not understand announcements. Rude response when questioned."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Μειονεκτήματα: "No entertainment Slow boarding"
Μειονεκτήματα: "I don't expect good food, but found both served meals to be inedible. Confusing security situation at airport - multiple passport controls and at the final point there was only one check in line for all departing US flights. Since most of these flights left within an hour of each other it was bad news. Once again another chance to stand in line for way too long."
Πλεονεκτήματα: "everything excellent overall"
Μειονεκτήματα: "I didn't like the service in the moroccan airport form the security and also the crew at the check in, they are very bad"
Μειονεκτήματα: "My chair did not recline at all, which make long fly very uncomfortable. When I complained to fly attendant, she said that there is nothing she can do about it. The table in front of the chair was also very hard to open."
Πλεονεκτήματα: "very little"
Μειονεκτήματα: "lousy food. poor movie selection. uncomfortable seats."
Μειονεκτήματα: "Seats were beyond uncomfortable unless someone was shorter than 5 feet tall. Zero amenities. I know it was the economy section but our 4 tickets were close to $6000.00. A few perks would have been appreciated."
Μειονεκτήματα: "Long lines at security check before the gate. Our luggage was lost"
Πλεονεκτήματα: "On time and friendly crew"
Πλεονεκτήματα: "The food was good and the crew members were very friendly and caring."
Μειονεκτήματα: "My flight was delayed by about 2 hours but we still made it to Germany with enough time to catch the Moscow flight and check out the duty free stores."
Πλεονεκτήματα: "Lots of entertainment. Everything fine."
Πλεονεκτήματα: "I like Lufthansa good service"
Πλεονεκτήματα: "The live streaming of the NBA finals game on the flight was excellent."
Μειονεκτήματα: "The check in process was incredibly inefficient. I have never had to wait so long to check in my bags. The attendants were chatting and laughing while not helping customers and customers were unfairly taken from the middle of the line to jump the queue."
Μειονεκτήματα: "My baggage was lost. Still no word about it."
Πλεονεκτήματα: "Boarding process, food and entertainment were excellent."
Μειονεκτήματα: "Seats seemed a little small, even for economy."
Πλεονεκτήματα: "Smooth flight, very nice, polite crew, good entertainment selection. I'm a tall guy so I'll always complain about comfort lol. Food was OK. Choice of mystery pasta and once beef once chicken ( I had pasta twice )."
Πλεονεκτήματα: "The service was good. The food was average. I liked the complimentary wine."
Μειονεκτήματα: "They lost my bag. Huge problem."
Μειονεκτήματα: "Wheel chair assistance at Heathrow was very very slow it took 2 hours to change gates in Terminal 5"
Πλεονεκτήματα: "We flew 1st class. The crew going over was AMAZING!!!!"
Μειονεκτήματα: "LHR-ATL first class was awful. My spouse lost her seat to an aircrew member. (I'm very sick and we chose being across from each other for a reason). Boarding on both ends was horribly done. Last minute gate assignments, no crew, delay, boarded after coach. Hard bed, no service, crying baby"
Μειονεκτήματα: "The plane was old and literally falling apart. Tray tables were disconnecting. Worst part: The flight was delayed for some baggage mixup. Then they did nothing proactively to help passengers with tight connections that were only tight bc the flight was so late."
Πλεονεκτήματα: "Friendly competent staff"
Μειονεκτήματα: "Nothing in particular"
Μειονεκτήματα: "The crew/attendants were very efficient and listens to the passengers. They went the extra mile to accommodate."
Πλεονεκτήματα: "Crew was super friendly!"
Μειονεκτήματα: "The preferred passenger security line was a total scrum - worst part of our holiday"
Μειονεκτήματα: "The food needs some improvement!"
Μειονεκτήματα: "Nonexistent leg room. Made me check my carryon bag but did come to reclaim pretty quickly. Couldn’t even get water without a charge."
Πλεονεκτήματα: "The big snow storm cause a 6 hours delay from JFK to MAD, which made me missed my connection flight. Iberia didn't honor its responsibility to find me a connection flight and had no idea where my luggage was. I ended up paying for a train ticket with Renfe from MAD to VLC."
Μειονεκτήματα: "It is insane that Iberia didn't help me at all. Iberia should honor its responsibility to ensure the customer have a connection flight when there was a delay due to weather. They were not well trained to locate my luggage, and help me finding an alternative solution, i.e. Renfe train to MAD to VLC."
Πλεονεκτήματα: "Love that meals are part of the flight. Excellent meals, great service."
Μειονεκτήματα: "Boarding announcements hard to hear in gate area at Gatwick."
Πλεονεκτήματα: "The flight was so delayed I missed my connecting flight to jfk."
Μειονεκτήματα: "The flight was so delayed I missed my connecting flight to jfk."
Πλεονεκτήματα: "The seats were nice"
Μειονεκτήματα: "They didn't even offer complementary water,we were on the plane for 2 hours almost. Not friendly if you are pregnant or have kids"
Πλεονεκτήματα: "Polite and helpful crew members."
Πλεονεκτήματα: "Price was reasonable"
Μειονεκτήματα: "They lost my luggage due to transfer"
Πλεονεκτήματα: "They were extremely accommodating."
Πλεονεκτήματα: "On time and smooth flight."
Μειονεκτήματα: "We were packed in like sardines. There were no plugs to charge devices."
Μειονεκτήματα: "Plane was cold and dirty."
Μειονεκτήματα: "We nearly missed the plane due to how closely our flights were scheduled. Then our luggage did not arrive with us our plane. We didnt have time to stop for a snack or water so a small something would have been helpful."
Πλεονεκτήματα: "The crew was very friendly and accommodating. We had plenty of food and drinks, including wine that was complementary."
Μειονεκτήματα: "Not much leg room if you are tall and the person in front of you reclines their seat."
Πλεονεκτήματα: "Crew, boarding process, food, cleanliness, movie choices were all good."
Μειονεκτήματα: "There should still be more leg room in coach. The screen in just my seat had a "loose connection", as it was a bit blurry sometimes -- enough to be annoying, but I still watched a movie OK. No other screens around me had the problem; they were crystal-clear."
Πλεονεκτήματα: "Plenty of food and polite crew."
Μειονεκτήματα: "Leg space and lack of movie selection."
Πλεονεκτήματα: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Μειονεκτήματα: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Μειονεκτήματα: "Boarding was a bit chaotic. It was business and the other high status groups, then everyone else. No boarding groups. For charging almost twice as much for a premium economy ticket, it would be great if we could board before economy at least."
Πλεονεκτήματα: "Great crew!"
Μειονεκτήματα: "Late catering delayed flight. Fix ground services."
Πλεονεκτήματα: "It was a short flight. Nothing to report"
Μειονεκτήματα: "No snacks or refreshments offered"
Μειονεκτήματα: "We did not know it was Finnair until we got to the airport and could not find Brittish Airlines flight. This is on Kayak because none of your information indicated anything except a British Air flight. We asked several people and finally figured it out only they changed the gate at that point and we almost missed the flight after sitting in the airport for three hours"
Πλεονεκτήματα: "Great flight and services"
Μειονεκτήματα: "It was all good"
Πλεονεκτήματα: "After having problems with not getting the seat I booked and paid for - not a lot! British airways trying to fool customers that they are a premium airline but run a budget airline service."
Μειονεκτήματα: "Old plane, poor food, no snacks, poor and old entertainment system."
Πλεονεκτήματα: "No frills 2 hour flight. Comfortable and I slept the entire way."
Μειονεκτήματα: "Boarding could have been a bit more seamless. Was very disorganized."
Πλεονεκτήματα: "The flight attendants were nice. The food was actually tasty."
Μειονεκτήματα: "The flight was very bumpy and the landing not pleasant. The pilots and crew didn't give any warnings to prepare you for it. The seats are uncomfortable and too close together."
Μειονεκτήματα: "Three hours late."
Πλεονεκτήματα: "I always enjoy the BA flights. The crew is always warm and welcoming and they run very efficiently."
Μειονεκτήματα: "Plane was still dirty from the previous flight. First time I've every seen that. And there didn't seem to be a soft-drink service - even for a glass of water. All refreshments had to be purchased"
Πλεονεκτήματα: "Seats were comfy, good choice of films. Food was good."
Μειονεκτήματα: "There are other airlines with a brand I associate with more. Any airline can get me to London for more or less the same price; I may as well do it with a company that aligns with my view on life."
Μειονεκτήματα: "I always expect water to be handed out, but I guess this flight was too short so I had to ask for a cup of water. That's all. Not a big deal. They brought me water."
Πλεονεκτήματα: "The space, blanket and the staff."
Μειονεκτήματα: "The entertainment was poor The TV stopped working and didn't work for the whole trip I was moved to another seat The refreshment could be more I don't enjoy pre poured 1/2 cup of juice and water."
Πλεονεκτήματα: "Easy online Check in. Nice crew."
Μειονεκτήματα: "Very tight space on flights."
Μειονεκτήματα: "The flight was overbooked and I spent e hours in the airport getting rebooked, shuffled, finding my checked luggage, and being treated like an inconvience. I will never fly British Air again."
Μειονεκτήματα: "Could not get seat assigned until I was at the gate. Same thing occurred on the way to Edinburg. Not sure what the issue is but it happened both ways and was a problem."
Πλεονεκτήματα: "Very pleasant and solicitous British cabin crew."
Μειονεκτήματα: "Delayed departure."
Πλεονεκτήματα: "crew attention and politeness"
Μειονεκτήματα: "the food variety"
Πλεονεκτήματα: "Friendly and caring crew."
Μειονεκτήματα: "Food not so good....but it is more due to my taste for food."
Πλεονεκτήματα: "Nothing notable"
Μειονεκτήματα: "Nothing is complementary"
Πλεονεκτήματα: "That the flight was not full and empty seats to stretch out your legs"
Μειονεκτήματα: "The movie selection was poor. Sat near crying baby and autistic kid very unpleasant. Should have section for family and kids and a way to alert other passengers of young children seating."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "They have completely eliminated complimentary beverage service. Not even a glass of water!"
Πλεονεκτήματα: "I appreciated the flights taking off on time, the flight being attentive, and arriving on time."
Μειονεκτήματα: "Requested a Kosher meal through the British Airways reservation directly, was not provided with such."
Πλεονεκτήματα: "Everything was great"
Μειονεκτήματα: "No complaints"
Μειονεκτήματα: "Some passengers were allowed to drink excessively becoming very loud and continually bumping into aisle-seated passengers."