Πλεονεκτήματα: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Μειονεκτήματα: "Email updates before flight! Not a single email sent!!"
Πλεονεκτήματα: "The crew was very accommodating"
Μειονεκτήματα: "Entertainment system was old and with few choices"
Πλεονεκτήματα: "Crew was great. Phenomenal even."
Μειονεκτήματα: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Πλεονεκτήματα: "Crew is great."
Μειονεκτήματα: "The airline lost my luggage ."
Πλεονεκτήματα: "Crew was very courteous and helpful"
Μειονεκτήματα: "More leg room"
Μειονεκτήματα: "A little more leg room would be great"
Μειονεκτήματα: "Flight was cancelled. I was rebooked on different flight, arriving in total 6 hours later than planned. My train connection was not valid, and I hhad to buy another ticket."
Μειονεκτήματα: "They asked me to pay for my luggages. It is strange"
Πλεονεκτήματα: "Some of the best airplane food I’ve had."
Μειονεκτήματα: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Πλεονεκτήματα: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Πλεονεκτήματα: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Μειονεκτήματα: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Μειονεκτήματα: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."
Πλεονεκτήματα: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Μειονεκτήματα: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Πλεονεκτήματα: "Food and crew were great, very friendly and perfect with timing of serving meals"
Μειονεκτήματα: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Πλεονεκτήματα: "Proper business service all the way."
Μειονεκτήματα: "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."
Πλεονεκτήματα: "On Board Service"
Πλεονεκτήματα: "Very courteous attendants."
Πλεονεκτήματα: "Online check-in was easy, boarding was smooth, and time on the flight seemed to go by quickly. Seats were a little too close together in economy to fully relax but that's the nature of economy seating. The dinner was very tasty, crew was friendly."
Μειονεκτήματα: "My seat-back entertainment system did not work, but I had not planned to use it anyway. For the other three members of my family it did work, but not very well. Fortunately they had other options they brought with them."
Μειονεκτήματα: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"
Πλεονεκτήματα: "Nice experience."
Μειονεκτήματα: "Seats are not so comfortable. Crew is nice, but not too nice"
Μειονεκτήματα: "See comment above. Zurich airport transfer desk was not staffed by Swiss air staff. Made resolution of missed flight more difficult. Also was not informed till I checked in at San Francisco that my bag would probably not arrive at the time I arrived in Geneva."
Πλεονεκτήματα: "Chocolate was good, a bigger piece, or 2 of them would be better"
Πλεονεκτήματα: "Professional crew"
Μειονεκτήματα: "No seat entertainment."
Πλεονεκτήματα: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "The food was really great! And the crew was very friendly. Was pleased that everything went smoothly."
Πλεονεκτήματα: "The crew was very nice and professional lucky it was a short flight"
Μειονεκτήματα: "The quality of the flight is cheap"
Πλεονεκτήματα: "We arrived early"
Μειονεκτήματα: "No entertainment, no pillows or blankets, uncomfortable seats"
Πλεονεκτήματα: "The chocolate"
Μειονεκτήματα: "No outlet for charging electronics. No free checked luggage. My carry on (of usual size) was deemed a bit too big so I was forced to check it in."
Πλεονεκτήματα: "Relaxed check-in"
Μειονεκτήματα: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Πλεονεκτήματα: "Flight was not full and I was able to have several seats to spread out"
Μειονεκτήματα: "It wasn't Swiss//"
Μειονεκτήματα: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
Πλεονεκτήματα: "Great kosher food! Very kind attendants."
Μειονεκτήματα: "not enough foot room."
Μειονεκτήματα: "Never happened because I was rerouted through Istanbul. And for anyone checking Istanbul is 3 hours in the wrong direction to my ultimate destination."
Πλεονεκτήματα: "Swiss Air was the best airline ever!"
Πλεονεκτήματα: "fast boarding, great crew."
Μειονεκτήματα: "when is SWISS going to change serving something else rather than this chocolate bread during morning flights?"
Πλεονεκτήματα: "The food, the crew, and the smooth landing"
Μειονεκτήματα: "The seats. Kind of uncomfortable"
Πλεονεκτήματα: "Terrific flight. All on schedule"
Πλεονεκτήματα: "I loved the timing of my connecting flights. Just enough layover time."
Μειονεκτήματα: "There is no entertainment on this flight."
Πλεονεκτήματα: "Spacious and good food"
Μειονεκτήματα: "Flight attendants blocked the aisle cleaning after meal service. The line of more than 10 people formed in the aisle trying to go to the lavatories, and the flight attendants would not move even after repeated requests by a parent who had a two year old needing to go. The lavatories were vacant at the time. Why can't they clear out and let people pass through. Never seen this type unaccommodating behavior."
Πλεονεκτήματα: "Very positive opinion about the flight."
Μειονεκτήματα: "The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also."
Πλεονεκτήματα: "Cabin crew was very nice and organized."
Μειονεκτήματα: "Flight delayed , and while waiting for long time I was not sure which gate to wait infront."
Πλεονεκτήματα: "Great staff , amazing dinner, and the entertainment screen size was best"
Μειονεκτήματα: "Seats could be a little bigger"
Πλεονεκτήματα: "Crew was very attentive and professional."
Μειονεκτήματα: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Better food, some entertainment, better bathrooms"
Πλεονεκτήματα: "Crew was excellent."
Μειονεκτήματα: "better accommodation of passangers"
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Πλεονεκτήματα: "Touch screen is sharp and responsive."
Μειονεκτήματα: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Πλεονεκτήματα: "The seat 16A is very comfortable and spacious. Most of the hosts were friendly and helpful."
Μειονεκτήματα: "My screen did not function well and sound was very poor. I had to have my computer 'rebooted' two times. The second time was done by a gentleman who was a bit sarcastic when I asked if he could help me, as I had waited 20+ minutes for the help to get it going again. You need to update your system!"
Πλεονεκτήματα: "Underseat AC power and USB power was the highlight of the trip."
Μειονεκτήματα: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Πλεονεκτήματα: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "After usual perfect service from Luftahansa, I noticed that my lagguage was opened and destroyed."
Πλεονεκτήματα: "Timely, friendly, clean plane"
Μειονεκτήματα: "Food was bland!!!"
Μειονεκτήματα: "Wish we’d had a bit more legroom"
Μειονεκτήματα: "We never got on that flight!"
Πλεονεκτήματα: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Πλεονεκτήματα: "crew friendliness"
Μειονεκτήματα: "selections in entertainment system is very old."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Food was great."
Μειονεκτήματα: "Entertainment was frustrating"
Πλεονεκτήματα: "Service was very good, flight was very smooth"
Πλεονεκτήματα: "Restful flight"
Πλεονεκτήματα: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Μειονεκτήματα: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Πλεονεκτήματα: "The crew was super friendly and caring. The food was great. Very enjoyable trip!!"
Μειονεκτήματα: "Not enough room. Aisle seat was too narrow and short."
Πλεονεκτήματα: "Economy premium seating was definitely worth it. I had a great sleep. Stewards were friendly and helpful."
Πλεονεκτήματα: "Flight attendants, food, drinks and space."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "The food, kids friendly"
Πλεονεκτήματα: "On time all the time"
Μειονεκτήματα: "Food getting worse year after year."
Μειονεκτήματα: "Flight delayed by about an hour"
Πλεονεκτήματα: "Customer service friendly and attentive!"
Μειονεκτήματα: "24 hr delay. I was supposed to fly Lufthansa and had to deal with idiots from United from Jacksonville to IAD."
Πλεονεκτήματα: "excellent dinner selection movies and on screen entertainment were great"
Μειονεκτήματα: "2 hour wait on tarmac in Dulles for weather no one in the crew could tell us where our connecting gait was or whether we would have enough time to make it"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Seats were not comfortable even in business"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "My parents had a wonderful experience. Very professional and courteous!"
Πλεονεκτήματα: "Food was actually pretty good, and was plentiful. Comfortable seating."
Μειονεκτήματα: "I don't think my tv worked."
Πλεονεκτήματα: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Πλεονεκτήματα: "Fast boarding, on time"
Μειονεκτήματα: "Too cold in plane, announcements too loud"
Πλεονεκτήματα: "The entertainment choices were excellent"
Μειονεκτήματα: "Boarding three planes to three different destinations from the same gate is very confusing."
Μειονεκτήματα: "It was too cold on the plane."
Πλεονεκτήματα: "The food and the entertainment were excellent, staff also worked very well, and the airplane appeared well cleaned and maintained"
Μειονεκτήματα: "The economy seats are too close to each other to be comfortable for extended periods of time (back to front ways - side space is reasonable)."
Μειονεκτήματα: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Πλεονεκτήματα: "I enjoyed the attentiveness of the staff"
Μειονεκτήματα: "No issues."
Μειονεκτήματα: "Delay of 40 minutes"
Πλεονεκτήματα: "Pretty much nothing"
Μειονεκτήματα: "A sealed blanket and a better customer service"
Πλεονεκτήματα: "service and timing were great"
Μειονεκτήματα: "Free coffee"
Πλεονεκτήματα: "Seats were comfortable. The crews were helpful."
Μειονεκτήματα: "Cleaner bathroom on the plane."
Πλεονεκτήματα: "Brussels Airlines crew"
Πλεονεκτήματα: "The flight attendants were wonderful and the movies and space for the kids was great!"
Πλεονεκτήματα: "Flight was cancelled."
Πλεονεκτήματα: "Very pleased with crew and seats."
Μειονεκτήματα: "The flight and its crew did well but I will NEVER use it again if it has to transit in Brussels. We were bussed to the T terminal ( ‘incidentally’ where were all the AFRICAN flights transit) were we had a 5 hour layover, which is fine with me, but the terminal has no restaurant or any decent stores."
Πλεονεκτήματα: "Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable."
Μειονεκτήματα: "When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice."
Πλεονεκτήματα: "The crew at the gate as well as in the plane were tu nice and helpful."
Μειονεκτήματα: "Juste the toilet were not so clean and smelled very bad."
Μειονεκτήματα: "25 min late too much announcements during night flight, especially about duty free items and prices..."
Πλεονεκτήματα: "At least it was a flight"
Μειονεκτήματα: "Noisy, no complimentary snacks nor drinks, no legroom"
Πλεονεκτήματα: "Great wheel chair service"
Μειονεκτήματα: "Polite customer service agent"
Πλεονεκτήματα: "I don't think I liked anything about Brussels Airlines, compared to British Airways or American Airlines. The reason why I booked on Brussels Airlines was because American Airlines will only allow my family to check in luggage when we travelled to Accra in 2016. On our return flight on British Airways, we were allowed to check in bags and not 1"
Μειονεκτήματα: "The flight was delayed and seating arrangements for my family was not well done."
Πλεονεκτήματα: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Πλεονεκτήματα: "it was just perfect, no complain"
Μειονεκτήματα: "They didn't served me food"
Πλεονεκτήματα: "Everything about the flight."
Μειονεκτήματα: "When we arrived in Toronto they sent us to customs even though we didn’t need to go and we missed our connecting flight through Brussels them had to rebook with terrible seats to London now we are almost a day behind schedule..."
Μειονεκτήματα: "My husband was rerouted through London because they said he didn't have an ETA to go through Canada. But he does have one. We have the number and Brussels Air was the one that got it for him on his outgoing trip! When I called the airline to get his route details they said he does have one and they saw that he did. So what's up Brussels Air staff? We hope you will offer some recompense for the error and the trouble."
Μειονεκτήματα: "Everything : two hoiurs late, no info, unhelpful crew, terrible food,3 toilets for 200 people... The worst experience in flying"
Μειονεκτήματα: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
Πλεονεκτήματα: "Everything was perfect, highly recommended"
Πλεονεκτήματα: "Crew was very pleasant and friendly. Departure and arrival was on time."
Μειονεκτήματα: "Very narrow and uncomfortable seats."
Πλεονεκτήματα: "Airplane was clean and service was attentive. Food was good and served hot."
Μειονεκτήματα: "Service for my mom was great!"
Πλεονεκτήματα: "Business class. Great service and truly gourmet food. Departure & arrival exactly on time.... a first with JFK. Very nice present of a large box of Neuhaus chocolates upon landing."
Μειονεκτήματα: "Silly but the toiletries bag was cumbersome and contained very little. Unlike our return flight to JFK the outbound flight to BRU had very, very poor food and I'm being politr."
Μειονεκτήματα: "The flight was late. I was late for all my possible transport"
Μειονεκτήματα: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."
Πλεονεκτήματα: "Long flights are never fun It helped that the crew was helpful and pleasant Food was ok but there could have been more offered It was an 8 hour flight and there was one meal an hour after take off and then just a very small snack and drink an hour before Not enough water was offered throughout the flight"
Μειονεκτήματα: "The flight left 30 minutes after it was scheduled to leave. In addition, when we landed, they weren't prepared for us. We had to wait for the stairs and shuttle to arrive to get us to the airport terminal. It was especially frustrating because we had nearly no time to get to our connecting flight. The hosts and hostesses were mediocre at best."
Μειονεκτήματα: "The gates were way too far apart. Had to run all across the huge airport and go through too many security lines."
Πλεονεκτήματα: "Flight departed on time and arrived early. Crew was accommodating and polite."
Μειονεκτήματα: "Food selection and quality are below average compared to other international economy class flights. Disappointed to find no vegetarian options."
Πλεονεκτήματα: "Nice equip and staff, comfortable and on-time"
Μειονεκτήματα: "Veg meal requested but not processed."
Μειονεκτήματα: "The same: food at extra cost"
Πλεονεκτήματα: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Μειονεκτήματα: "There was not enough space for our luggage so we had to carry it for the whole flight, the crew didn't even care and there were extremely rude and not nice when we asked where could we leave our luggage, they said no. The flight was delayed for 90 minutes. TERRIBLE airline"
Πλεονεκτήματα: "Very nice people in the crew. Excellent entertainment equipment."
Μειονεκτήματα: "Chairs rather uncomfortable when upright in economy."
Πλεονεκτήματα: "Nice to get a snack on such a short flight. I enjoy travelling on the small E145. Small plane means fast boarding and deboarding. Also it's great to have a seat to oneself - both window and aisle!"
Πλεονεκτήματα: "Good seats."
Μειονεκτήματα: "No infotainment screen."
Πλεονεκτήματα: "The food served was wonderful, as well as service."
Μειονεκτήματα: "Half of my luggage was lost at Dullas, but found and returned the next day to my home."
Πλεονεκτήματα: "leg space is quite big"
Μειονεκτήματα: "the food was poor - Cold Pasta salad"
Πλεονεκτήματα: "Flight from US was wonderful. Plane had everything you would want. Food was good and seats comfortable."
Μειονεκτήματα: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
Πλεονεκτήματα: "The flight was on time!"
Μειονεκτήματα: "I bought my flight 2 months before, and at the gate I was told I'm on stand by, after the check in agent already took my bag, and without any explanation. No one could tell me WHY I was all of a suddent on standby. The answer I got was "I don't know, that's just how it is in the system". Completely unacceptable and against airline policy. I will be filing an official complaint with Brussels Airlines."
Μειονεκτήματα: "All of it. Missed an event because of their delay. An event I paid for."
Πλεονεκτήματα: "Great food and nice crew. They had good tv shows."
Μειονεκτήματα: "I don't have anything to complain about."