Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Good movie selection. Attentive crew."
Μειονεκτήματα: "Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again."
Μειονεκτήματα: "Better entertainment selection"
Πλεονεκτήματα: "The crew and snacks"
Μειονεκτήματα: "They take the headphones about an hour before landing which isn’t ideal."
Μειονεκτήματα: "The seat didn’t recline and the entertainment didn’t work"
Μειονεκτήματα: "We had a three hour departure delay in Munich"
Πλεονεκτήματα: "Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!"
Μειονεκτήματα: "Boarding could be a little bit more organized"
Μειονεκτήματα: "the flight was delayed by about 30-45 minutes"
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "Better organized boarding"
Πλεονεκτήματα: "The crew was amazing"
Πλεονεκτήματα: "The crew was pleasant and the entertainment was great. I had a wonderful experience."
Μειονεκτήματα: "Perhaps meals. Maybe more options."
Πλεονεκτήματα: "It was a great airline! I flew economy but still was very comfortable."
Μειονεκτήματα: "I didn't have a long enough layover in Chicago and ended up missing my next flight. At least an hour and a half should be allotted going through customs in O'Hare. Then an additional 2 hours to recheck bags and get across the airport. This also allows extra time for delays."
Πλεονεκτήματα: "Accommodations comfortable"
Μειονεκτήματα: "Crew was not helpful. There was clearly not enough room for everyone's hand luggage, and the crew members simply shrugged their shoulders. I flew with hand luggage on lap because bins were full."
Πλεονεκτήματα: "Friendly and helpful crew."
Μειονεκτήματα: "Seats not comfortable at all causing loss of sleep and terrible back ache."
Πλεονεκτήματα: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "pastry, not sandwich"
Μειονεκτήματα: "Still in Munich."
Πλεονεκτήματα: "Everything went off without a hitch. Love how organized Lufthansa is."
Πλεονεκτήματα: "Everything is good"
Μειονεκτήματα: "Food use to be better"
Μειονεκτήματα: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Πλεονεκτήματα: "Except the 3-4 hours gap of bringing water the flight was quite pleasant"
Μειονεκτήματα: "Well-known German punctuality is a myth! We spent 1.5 hours on the plane waiting take off both ways!"
Πλεονεκτήματα: "Crew were friendly"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "The special meals ordered were good. the staff was courteous. Bags arrived on time."
Μειονεκτήματα: "Seats towards the rear of plane were too narrow. When the front passenger reclined their seats they were in your face. This is bad design. Also, at Frankfurt we had to wait over an hour for the plane to get de-iced. Why was this process not started early, as the departure time was known."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Great service and food."
Μειονεκτήματα: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Πλεονεκτήματα: "I loved everything about the Lufthansa Flight. Clean plane enough room. GREAT Service!!"
Μειονεκτήματα: "-"
Πλεονεκτήματα: "Food and complimentary drinks (including wine)."
Μειονεκτήματα: "Could improve the economy class boarding process (go by sections instead all at once)."
Πλεονεκτήματα: "Short flight, not much to say about it."
Πλεονεκτήματα: "great service and flight"
Πλεονεκτήματα: "I like everything about your operation. my experience with you was far better to what i experienced fly another airline last time i visited United States. thank you."
Πλεονεκτήματα: "On time. Fast boarding and un boarding. Crew is very friendly."
Μειονεκτήματα: "No tv, though understandably on a short flight."
Πλεονεκτήματα: "First time for flying Lufthansa and I rate it higher than Emirates which was my favorite until now. Reasons? Number one, the crew. On top of every detail for a comfortable flight. Ten hours and I didn't sleep at all( never can sleep sitting up) and I think they came by with extra water and juices at least six times. Two hot meals of delicious food, superb snacks available near the galley, and comfortable seats with better than average legroom."
Μειονεκτήματα: "Can't think of anything except the length of the flight which can't be helped."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Friendly, polite, very helpful staff; comfortable ride"
Πλεονεκτήματα: "Brand new plane, pleasant attentive staff. Delayed leaving but most of time made up. Since plane was new everything was clean and worked well *including audio, good movie selection too."
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Service was very good."
Μειονεκτήματα: "Pasta was so so."
Πλεονεκτήματα: "Flight was on time and uneventful. Plane was a bit cool and most passengers were required to put their jackets back on. No complaints otherwise."
Μειονεκτήματα: "Newark is not my preferred airport. We had to leave secure area between flights. Upon reentry, security stations were undermanned and wait times were long."
Πλεονεκτήματα: "Well taken care of"
Μειονεκτήματα: "Seats are very close together in Economy"
Μειονεκτήματα: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."
Πλεονεκτήματα: "Crew onboard was attentive and helpful."
Μειονεκτήματα: "No legroom in coach. The person in front of me was sitting in my lap. They are the only airline that weighs your handbag, the luggage you take onboard. E en of it fits the size requirements they weigh it and make you confirm. They don't care if your checked luggage is underweight but your hand luggage is overweight and both add up to less than what you're allowed overall. Makes no sense and is such a useless hassle."
Πλεονεκτήματα: "Everything I like with LH"
Μειονεκτήματα: "My tv screen stopped responding 6 hours into the flight so that I could not watch it for the remaining 2.5 hours"