Πλεονεκτήματα: "Great attentive crew."
Μειονεκτήματα: "Boarding has no groups, seats are small"
Πλεονεκτήματα: "The crew were very good. Seats were small."
Μειονεκτήματα: "crew at the gate."
Πλεονεκτήματα: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Μειονεκτήματα: "Crew was not particularly friendly....almost downright rude at times"
Μειονεκτήματα: "It would have better if the flight wasn’t 5 hours late."
Πλεονεκτήματα: "Crew was excellent. Seats were uncomfortable"
Πλεονεκτήματα: "Clean"
Μειονεκτήματα: "Food"
Πλεονεκτήματα: "The food was decent and on board entertainment was pretty good."
Μειονεκτήματα: "The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying."
Μειονεκτήματα: "The connection time was too long"
Πλεονεκτήματα: "The flight was smooth and on time. The flight crew did everything alright."
Μειονεκτήματα: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."
Πλεονεκτήματα: "Crew was kind and gracious."
Μειονεκτήματα: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."
Πλεονεκτήματα: "Food was good. Crew was kind and gracious."
Μειονεκτήματα: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Μειονεκτήματα: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Πλεονεκτήματα: "Flight share with another airline so we couldn’t book our seats in advance."
Μειονεκτήματα: "Space is cramped. Very professional and courteous crew."
Πλεονεκτήματα: "Nothing about it"
Μειονεκτήματα: "They didn't even take us!"
Πλεονεκτήματα: "The Plane was modern, they had food / drinks for us, and overall the flight experience was excellent."
Μειονεκτήματα: "Extremely crowded no place to wait, Split Airport has too many planes coming in/out and not much space for passengers."
Πλεονεκτήματα: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Μειονεκτήματα: "nothing"
Πλεονεκτήματα: "The food wasn’t bad"
Μειονεκτήματα: "Business seats suck"
Πλεονεκτήματα: "Also poor this airline is overpriced"
Μειονεκτήματα: "Long disorganized boarding process Old airplane"
Πλεονεκτήματα: "Problem free."
Μειονεκτήματα: "It was a great flight."
Πλεονεκτήματα: "New aircraft"
Μειονεκτήματα: "Lost luggage. Flight delayed."
Πλεονεκτήματα: "Swiss Air the best!!!!"
Πλεονεκτήματα: "General attitude of staff"
Μειονεκτήματα: "The gate was changed without significant announcement"
Πλεονεκτήματα: "always enjoying my swiss flights. Thanks guys good job"
Πλεονεκτήματα: "food!"
Μειονεκτήματα: "space at my feet!"
Πλεονεκτήματα: "Crew was courteous."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "On time departure. Nice crew Meals were fine for airline food. Would take again."
Μειονεκτήματα: "Tight connection on Zurich."
Μειονεκτήματα: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."
Μειονεκτήματα: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Μειονεκτήματα: "No seat entertainment."
Πλεονεκτήματα: "Very little legroom, food was excellent"
Μειονεκτήματα: "I could not obtain a refund."
Πλεονεκτήματα: "The staff was very attentive."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Μειονεκτήματα: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Πλεονεκτήματα: "Short flight"
Μειονεκτήματα: "The tram ride to the plane"
Πλεονεκτήματα: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
Μειονεκτήματα: "Very narrow seats. Seat in front reclines in your face. Terrible experience for 100% full long haul flight from LAX to ZRH"
Πλεονεκτήματα: "Food was good. Service was attentive."
Μειονεκτήματα: "The seats reclined a little too far, or the screens didn't tilt enough. End result being when the passenger in front reclines, it's hard to view the screen at a comfortable angle. This wasn't a huge problem for me, but a taller passenger would be rendered unable to watch anything on the in-seat entertaniment system if the person in front of them was reclined."
Πλεονεκτήματα: "Flight was good and comfortable"
Μειονεκτήματα: "Seats in Economy are too tight. There's no room to move, and if the person in front of you leans back, the seat is inches from your face. In an emergency, the instructions are to lean forward with your head on your knees. This maneuver is impossible."
Πλεονεκτήματα: "Upgraded to business class. Very professional and attentive crew."
Μειονεκτήματα: "Same comments as above."
Πλεονεκτήματα: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Μειονεκτήματα: "I found the movie selection a bit limited for such a long flight."
Μειονεκτήματα: "Boarding procedure for business class with being held up in a small holding space"
Πλεονεκτήματα: "I liked the friendliness of the crew"
Μειονεκτήματα: "There was no inflight entertainment of any kind."
Μειονεκτήματα: "We didn't had entertainment"
Πλεονεκτήματα: "Cabin crew was very nice and organized."
Μειονεκτήματα: "Flight delayed , and while waiting for long time I was not sure which gate to wait infront."
Πλεονεκτήματα: "That I was going to Florence."
Μειονεκτήματα: "This was the most uncomfortable flight I've ever experienced. The seats were so narrow, there was absolutely no legroom, and when the seat in front of me was reclined I had even less space. For an overnight flight, it was ridiculous. The planes for the short one hour trip from Zurich to Florence were more comfortable. The food was tasteless and very artificial in its appearance and taste. Inedible."
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "The seat didn’t recline and the entertainment didn’t work"
Πλεονεκτήματα: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Μειονεκτήματα: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Πλεονεκτήματα: "Flight was in time with no delays. Arrived in Germany early!"
Μειονεκτήματα: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew, the airplane, and the drinks were great."
Μειονεκτήματα: "The food was just ok."
Πλεονεκτήματα: "Yes"
Μειονεκτήματα: "No"
Μειονεκτήματα: "Entertainment system on LH flight was slow to react and frustrating."
Πλεονεκτήματα: "Everything"
Μειονεκτήματα: "All great"
Πλεονεκτήματα: "My seat was next to bathrooms when everyone start using it start smelling too much very uncomfortable sitting there. Food chicken was very salted, they run out of drinks 10 hours flight dinner served at begging no snacks or anything till 2 hours before landing"
Μειονεκτήματα: "At least air fresheners in bathrooms or something better so passengers can sit comfortably"
Μειονεκτήματα: "They ran out of vegetarian options so I only could have salad, bread and butter"
Πλεονεκτήματα: "Crew and food."
Μειονεκτήματα: "Entertainment was ok."
Μειονεκτήματα: "Waited in Luftansa line 9.5 hours to rebook flight after Munich airport shut down for 7 hours. Lufthansa totally unprepared for this situation. Understaffed and unhelpful with directions. Finally got to Los Angeles after 48 hours. Still haven’t gotten luggage 2 days later and no communication on when to expect it."
Πλεονεκτήματα: "Crew were professional and friendly"
Μειονεκτήματα: "Small seats"
Μειονεκτήματα: "There was no entertainment in the flight , which was totallyfine for me as it was a short flight; I downloaded one magazine prior to my initial flight in SFO but was unable to access it."
Μειονεκτήματα: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"
Πλεονεκτήματα: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Μειονεκτήματα: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Crew and service was very good,"
Μειονεκτήματα: "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "The food is not very good"
Πλεονεκτήματα: "All is was okey"
Πλεονεκτήματα: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Μειονεκτήματα: "The list of movies was poor"
Πλεονεκτήματα: "new clean aircraft."
Μειονεκτήματα: "no breakfast."
Πλεονεκτήματα: "I love the fact that the flight arrived on time and there were no delays. I can say our time was respected by the airline."
Μειονεκτήματα: "There can be a better range of entertainment on the flight, and flying Lufthansa their isn't too much food variety"
Πλεονεκτήματα: "Crew was excellent. Plane was very clean."
Μειονεκτήματα: "Seats in economy are miserably uncomfortable especially for a flight of this many hours."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "when seats recline in economy you can barely get in and out of a seat"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Flew business class. Service and food were excellent!"
Μειονεκτήματα: "The food is not tasty"
Μειονεκτήματα: "The security line at the Berlin airport was very long. It took almost 40 minutes and the airline was not providing information / assurances that the plane would wait."
Μειονεκτήματα: "Flight was delayed yet again, waiting area was cramped, information on connecting flights was incomplete."
Πλεονεκτήματα: "The crew was attentive and everything went smoothly. I was able to change my seat."
Πλεονεκτήματα: "The food was good and they provided a good amount of snacks and drinks as well. My movie screen would not play with sound and they found me a different seat."
Μειονεκτήματα: "The layover time was terrible. Only 1 hour in Frankfurt. I barely made my next flight and that's only because I ran since the boarding time is about 30 minutes before the flight leaves. Their "minimum layover time" needs to be lengthened. I'd like to know if any of the people who make that decision have ever tried to make a flight with such a short layover."
Πλεονεκτήματα: "Dissatisfied!!!"
Μειονεκτήματα: "See comments above."
Πλεονεκτήματα: "The crew and plane were excellent and being served both food and beverages were nice."
Μειονεκτήματα: "The seats were uncomfortable and legroom was poor."
Μειονεκτήματα: "seats are too narrow"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "I liked that it was on time"
Μειονεκτήματα: "everything was ok"
Πλεονεκτήματα: "Food choices were excellent. Crew was attentive."
Μειονεκτήματα: "n/a"
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Great Crew excellent service"
Μειονεκτήματα: "Row seats not comfortable"
Πλεονεκτήματα: "With this being my first flight to and from Europe from the USA I found the airline, overall, very comfortable and run by a friendly staff. The on flight meals and drinks were delicious and the entertainment selection was much larger than I expected. I hope to use this airline company again in the future."
Πλεονεκτήματα: "Faster then any other airline. Supersonic jet ..."
Πλεονεκτήματα: "Really nice crew and quite good food"
Μειονεκτήματα: "BA business cabin "suite" concept makes the whole thing feel cramped and narrow, not to mention very inconvenient to move through with luggage (or at all). A serious miss from the BA interior designer."
Πλεονεκτήματα: "Service and drinks"
Πλεονεκτήματα: "Great crew—really great"
Μειονεκτήματα: "Entertainment screen hard to view. It’s low def. and not bright"
Πλεονεκτήματα: "Yes"
Μειονεκτήματα: "Was excellent"
Πλεονεκτήματα: "Comfort"
Μειονεκτήματα: "Wifi access"
Πλεονεκτήματα: "The crew was very nice"
Μειονεκτήματα: "Long delays, started in Las Vegas all the way thru to Athens"
Πλεονεκτήματα: "Great crew. Comfortable seats. Easy check-in and well trained staff. Super helpful."
Μειονεκτήματα: "For a first class flight, I think they gotta change everything. Concorde lounge in london outdated, bad food, no snacks.. on board monitor was so low in resolution that watching was a pain and movies with subtitles impossible to watch. Compared to LH Air France or any Asien Avery bad"
Πλεονεκτήματα: "The crew, the seats, the food, the overall experiencience were amazing"
Μειονεκτήματα: "Better headphones"
Πλεονεκτήματα: "Crew was good. Cramped seating as usual."
Μειονεκτήματα: "Extra seat leg and knee room like 4 more inches would make all the difference in the world."
Πλεονεκτήματα: "Seats were nice"
Μειονεκτήματα: "Complementary water... It was a decently long fly not to offer anything."
Μειονεκτήματα: "The staff at the check in at the front desk were not helpful. Some personnel do not even have the training how to handle the passengers who have already checked in and have the boarding pass with them and even not polite."
Πλεονεκτήματα: "It was short flight therefore no food no entertainment were ok to us"
Πλεονεκτήματα: "Great crew."
Μειονεκτήματα: "No complimentary water on flight."
Μειονεκτήματα: "flight was delayed and we never got any information by the pilots or crew to let us know that we were delayed and no information on the new arrival time. Almost lost my connection at LAX"
Πλεονεκτήματα: "Crew is incredibly kind."
Μειονεκτήματα: "Paid for business class felt like economy class. No entertainment. Unbelievable! I am NOT looking forward to the return flight home, and will never fly British Aiirlines again."
Πλεονεκτήματα: "Service, clean restroom, courtesy of crew members"
Πλεονεκτήματα: "They were extremely accommodating."
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Entertainment was a little better than usual, but could have had more current movies. Food was OK. Nothing special, but more than acceptable. I like the ice cream. Although we had a late start, we got to San Francisco pretty much on time."
Μειονεκτήματα: "I don't like being scrunched in a little seat for 10 or 11 hours, but then I am not willing to pay for a bigger seat and more leg room."
Πλεονεκτήματα: "Great flight attendants"
Μειονεκτήματα: "Length of flight was long but there's nothing that can be done about it."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "They cancelled my flight rebooking us a day later causing me over $1000 in an extra night of hotel in London, forfeited hotel night in Italy, forfeited prepaid tour as well as extra hotel night for friends meeting us."
Πλεονεκτήματα: "Clean, new airplane."
Μειονεκτήματα: "Seats very cramped; no free tea or coffee?!"
Πλεονεκτήματα: "Once again, British Air provided excellent service and friendly staff for our flight from London to Boston. The Paris to London crew was not as accommodating and there were difficulties with language barriers in CDG."
Πλεονεκτήματα: "Texting about lost bag, fast information"
Μειονεκτήματα: "There not enough time for right connections if always delayed, bags are not at the destinatiion, no drinking water without ovepriced purchase on the plane from London to Prague,"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Cramped seats. Hot and sweaty. Poor food quality. Stingy on beverages"
Πλεονεκτήματα: "Check in on time. Toilet is very clean. The food is good. The movie program is new."
Μειονεκτήματα: "Just the flight is a bit old."
Πλεονεκτήματα: "Crew was great, both ground and air. Flight was on time and baggage was delivered efficiently."
Μειονεκτήματα: "Could not get a cup of coffee. I can't believe you charge for a cup of plain black coffee. To add insult to injury, my credit cards (plural) were declined and cash was not accepted. I have not had any problem with my cards anywhere else on this trip, so the problem was not mine."
Πλεονεκτήματα: "The staff"
Μειονεκτήματα: "We got delayed for 2h. Also,I traveled with BA before and I received an eye sleeping mask and a thooth brush, but this time those items were not provided. The blanket was smelling quite bad."
Πλεονεκτήματα: "Very nice and comfortable"
Μειονεκτήματα: "Missed flight due to incompetence"
Μειονεκτήματα: "The crew had to do a hard reset of the entertainment system. Unfortunately it took more than 1.5 hours into the flights because the first reset did not work and the crew was busy with other things."
Πλεονεκτήματα: "Vegetarian food options! Crew, especially Kiaren, was lovely- polite and attentive, and it was a very bumpy flight, so they had to work harder than usual."
Πλεονεκτήματα: "boarding and crew"
Μειονεκτήματα: "no drinks within a 2 h flight"
Πλεονεκτήματα: "Fantastic crew. Very nice people."
Μειονεκτήματα: "Sitting in coach. The seats were so close together that the tv screen in front of me was blurry--it is that close to your face. Miserable. Could only watch one movie on a 10 hour flight because it gave me a headache. The seats are absolutely claustrophobic. It was miserable."
Πλεονεκτήματα: "Comfortable and classy."
Μειονεκτήματα: "No comment"
Πλεονεκτήματα: "Great flight, nice and short. Great crew, very helpful"
Μειονεκτήματα: "No entertainment on the flight and the seats were much smaller that I expected."
Πλεονεκτήματα: "Everything except the seating of groups"
Μειονεκτήματα: "Many of the passengers were split from their group. We were fortunate to be able to trade seats twice so we could sit together but many groups were spread throughout the cabin."
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "no beverages or snacks offered or movies"
Πλεονεκτήματα: "Every thing was great . From the friendly crew, comfortable seat and good food."
Μειονεκτήματα: "Nothing bad to say"
Πλεονεκτήματα: "On-time with excellent entertainment system."
Μειονεκτήματα: "No wi-fi."
Μειονεκτήματα: "Did not allow us on the flight one hour before scheduled time due to inability to check in."
Πλεονεκτήματα: "The gate agent"
Πλεονεκτήματα: "Seats were good, movie selection good. Everyone very nice."
Μειονεκτήματα: "No breakfast!! Just grapes or banana and granola bar??"
Πλεονεκτήματα: "staff was pleasant left on time arrived early"
Μειονεκτήματα: "all the wasted cups. etc paying for seats"
Πλεονεκτήματα: "Food Movie selection Flight attendants"
Μειονεκτήματα: "Nothing: everything was beyond expectations"
Μειονεκτήματα: "The food was not that good. The crew wasn't smiling at all."
Πλεονεκτήματα: "Silent aircraft, good indoor climate"
Μειονεκτήματα: "Food was awful, boarding takes too long"
Πλεονεκτήματα: "That we did not fly British Airways."
Μειονεκτήματα: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Flight delay over 7 hours"
Μειονεκτήματα: "The experience was excellent."
Πλεονεκτήματα: "Crew was helpful and fine."
Μειονεκτήματα: "Don’t delay all your flights American Airlines. They are never on time."
Πλεονεκτήματα: "I like the Airbus models. They offer a bit more overhead storage & the cabin seems a bit bigger."
Μειονεκτήματα: "Better snack offerings, however I realize it’s a red-eye flight."
Μειονεκτήματα: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Πλεονεκτήματα: "That I arrived safely"
Μειονεκτήματα: "Seats could be bigger after all you get charge for a trip, they could also have more flights and stop cramping up the place then there’s no overhead space. Perfect example of Corporate greed"
Μειονεκτήματα: "Delay upon delay"
Μειονεκτήματα: "AA1792 from Dallas to Cincinnati on 6/8/19 had no air conditioning. It was miserable. The brakes needed repair, too. No passengers seated in the premium exit aisle seats."
Μειονεκτήματα: "Organization on when the flight would be leaving. BETTER food vouchers. And prudence goes a long way"
Πλεονεκτήματα: "My seat location and comfort was good"
Μειονεκτήματα: "The flight attendant preformed her duties as if it was a chore and she was too good for this job or she has been doing it so long that she dislikes providing service."
Μειονεκτήματα: "Better WiFi and shows"
Πλεονεκτήματα: "Fast flight"
Μειονεκτήματα: "Delays that were not weather related. Ground crew changed shift and delayed us 30 mins and then they got a strap stuck that delayed us further. Overlap crews so that u always have a crew to work the flights"
Μειονεκτήματα: "Better customer service, no delays, respect for customers"
Πλεονεκτήματα: "Free movies on the included display and electric outlets are top notch."
Μειονεκτήματα: "I wish they would offer food service more in the middle as we just ate before boarding."
Πλεονεκτήματα: "Awesome Customer Service"
Μειονεκτήματα: "Nothing"
Μειονεκτήματα: "Nothing. Awesome Customer Service"
Μειονεκτήματα: "Late flights with last minute notifications with no alternatives and then more late flights due to missing flight crews."
Πλεονεκτήματα: "Easy boarding crew was friendly"
Μειονεκτήματα: "Flight was late"
Μειονεκτήματα: "Smelling booze on obviously wasted passenger who invaded my personal space multiple times."
Πλεονεκτήματα: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Μειονεκτήματα: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Μειονεκτήματα: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Πλεονεκτήματα: "Anything"
Μειονεκτήματα: "LATE!!!!"
Πλεονεκτήματα: "on schedule"
Μειονεκτήματα: "uncomfortable sits impossible to sleep (red eye flight)"
Πλεονεκτήματα: "Flight was punctual and service was good."
Μειονεκτήματα: "Gate change"
Πλεονεκτήματα: "Early and friendly."
Πλεονεκτήματα: "Service was prompt and we arrived on time"
Μειονεκτήματα: "No TV nor entertainment of any type. Food choice terrible. I am allergic to shellfish and the other option was pasta which I don’t eat. Had to feed on two cups of nuts... really mediocre."
Πλεονεκτήματα: "quick easy flight"
Μειονεκτήματα: "the remodel at LAX is a mess but the shuttles are nice, just be prepared if you have to shuttle to another terminal. Also check food, I went from gate 50A and had to shuttle to 52A and that area only has one area to get something to eat and its just sandwich, and not a lot of choices."
Μειονεκτήματα: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Μειονεκτήματα: "First plane's engine caught on fire."
Πλεονεκτήματα: "An early morning flight and all went well."
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Slow and confusing boarding process"
Πλεονεκτήματα: "In seat entertainment"
Μειονεκτήματα: "Boarding sequence"
Πλεονεκτήματα: "Our flight was delayed overnight in Las Vegas, which was hassle but unavoidable due to weather and pilot flight hours restrictions. But the ground crew and American Airlines worked very hard to compensate all the passengers: gave us each a voucher for hotel, 2 meals, round trip shuttle ride for hotel and airport. Good work to make up for a bad situation."
Πλεονεκτήματα: "Flight left and arrived on time"
Μειονεκτήματα: "Seat very uncomfortable. American doesn't let you standby for earlier flight- charges 75 dollars Gate agent wasn't helpful-pointed in general direction of kiosk to pay the 75 dollars Flight attendants passed up our entire row for drinks"
Πλεονεκτήματα: "Ontime boarding and helpful friendly crew,"
Μειονεκτήματα: "Seats have no lower back support and are crowded entertainment does not support many android devices especially kindle"
Πλεονεκτήματα: "Staff was friendly and courteous. Arrived early."
Πλεονεκτήματα: "Better than united. Customer service is awesome"
Πλεονεκτήματα: "Nothing."
Μειονεκτήματα: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Μειονεκτήματα: "Didn't have food or entertainment so I was neither pleased or displeased."
Μειονεκτήματα: "Movies was good."
Πλεονεκτήματα: "wi-fi access"
Μειονεκτήματα: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Πλεονεκτήματα: "The blanket and pillow, good selection of movies."
Μειονεκτήματα: "Maybe the food quality could have been better"
Πλεονεκτήματα: "Flight was delayed but boarding at DCA was very efficient and quick"
Μειονεκτήματα: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
Μειονεκτήματα: "Really unorganized this time around. They couldn't seem to get it together."
Πλεονεκτήματα: "great gate personnel"
Μειονεκτήματα: "late times loading and taking off"