Μειονεκτήματα: "Seats don't recline"
Πλεονεκτήματα: "That it's over"
Μειονεκτήματα: "Αναμονη στους χώρους του αεροδρομίου"
Πλεονεκτήματα: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Μειονεκτήματα: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"
Πλεονεκτήματα: "The crew wasn’t very friendly and there’s very little legroom."
Πλεονεκτήματα: "Good seats"
Μειονεκτήματα: "Boarding process and Entertainment options. Availability of Snacks would also been good"
Μειονεκτήματα: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."
Πλεονεκτήματα: "Pretty much nothing"
Μειονεκτήματα: "A sealed blanket and a better customer service"
Μειονεκτήματα: "Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections."
Πλεονεκτήματα: "service and timing were great"
Μειονεκτήματα: "Maybe the entertainment choices"
Πλεονεκτήματα: "Crew was friendly."
Μειονεκτήματα: "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."
Πλεονεκτήματα: "Seats were comfortable. The crews were helpful."
Μειονεκτήματα: "Cleaner bathroom on the plane."
Πλεονεκτήματα: "Brussels Airlines crew"
Πλεονεκτήματα: "The crew was nice. The seats were ok."
Μειονεκτήματα: "The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today."
Πλεονεκτήματα: "This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day."
Μειονεκτήματα: "Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP."
Μειονεκτήματα: "My luggage was lost for almost 2 weeks."
Μειονεκτήματα: "600€ for tiny space in the plane!!"
Πλεονεκτήματα: "That there were no group calls for boarding"
Μειονεκτήματα: "My seat"
Μειονεκτήματα: "Better boarding process"
Πλεονεκτήματα: "Flight was cancelled."
Πλεονεκτήματα: "Crew was very pleasant and attentive."
Μειονεκτήματα: "The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure."
Πλεονεκτήματα: "Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable."
Μειονεκτήματα: "When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice."
Μειονεκτήματα: "It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent"
Πλεονεκτήματα: "The crew at the gate as well as in the plane were tu nice and helpful."
Μειονεκτήματα: "Juste the toilet were not so clean and smelled very bad."
Πλεονεκτήματα: "Great wheel chair service"
Μειονεκτήματα: "Polite customer service agent"
Πλεονεκτήματα: "Film selection"
Μειονεκτήματα: "Food was disgusting"
Πλεονεκτήματα: "It is a quick trip which is nice."
Μειονεκτήματα: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Πλεονεκτήματα: "Brussels Air ensured my safety. They made sure that the plane was airworthy."
Μειονεκτήματα: "I was due to fly from London to Entebbe via Brussels. Sixteen hours after boarding the flight, I am still in Brussels. We try to complete the assignment another day. My criticism was the overoptimism of the captain how quickly things would happen and on arrival in Brussels the total unpreparedness of the ground staff to cope with half a plane load of people with connections having missed those connections."
Πλεονεκτήματα: "We loved the movie."
Πλεονεκτήματα: "It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!"
Μειονεκτήματα: "No complaints."
Πλεονεκτήματα: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Μειονεκτήματα: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"
Πλεονεκτήματα: "Crew was very pleasant and friendly. Departure and arrival was on time."
Μειονεκτήματα: "Very narrow and uncomfortable seats."
Πλεονεκτήματα: "The crew was outstanding. All amenities were available."
Μειονεκτήματα: "I can't think of anything."
Πλεονεκτήματα: "Airplane was clean and service was attentive. Food was good and served hot."
Μειονεκτήματα: "Was surprised that the food was on sale !"
Μειονεκτήματα: "charging for water on flight"
Πλεονεκτήματα: "Flight crew was great, service was excellent."
Μειονεκτήματα: "Flight was very cold."
Πλεονεκτήματα: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Μειονεκτήματα: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Μειονεκτήματα: "There was not enough space for our luggage so we had to carry it for the whole flight, the crew didn't even care and there were extremely rude and not nice when we asked where could we leave our luggage, they said no. The flight was delayed for 90 minutes. TERRIBLE airline"
Πλεονεκτήματα: "The crew seemed nice"
Μειονεκτήματα: "I was literally in tears by the end of my flight because my back hurt so bad in the seats. When I was boarding, I had a two hour layover and I still had to run for my flight and they were already boarding when I got there. The food was tasteless. All I could do was try and sleep and pray the flight ended quickly."
Πλεονεκτήματα: "The seats in the plane were amazing. Maybe older but better than the new ones."
Μειονεκτήματα: "No infotainment screen"
Μειονεκτήματα: "Boarding was in crammed area in between easyjet flights. In brussels they parked at the international gates and then an overfull bus took us to the arrivals. Is brussels airlines training fast to become part of euro wings?"
Πλεονεκτήματα: "leg space is quite big"
Μειονεκτήματα: "the food was poor - Cold Pasta salad"
Πλεονεκτήματα: "flight staff were very professional."
Πλεονεκτήματα: "It was a smooth flight."
Μειονεκτήματα: "Choice of food"
Μειονεκτήματα: "Terrible food, very small and crowded aircraft."
Μειονεκτήματα: "I bought my flight 2 months before, and at the gate I was told I'm on stand by, after the check in agent already took my bag, and without any explanation. No one could tell me WHY I was all of a suddent on standby. The answer I got was "I don't know, that's just how it is in the system". Completely unacceptable and against airline policy. I will be filing an official complaint with Brussels Airlines."
Μειονεκτήματα: "Had to change a tire on the plane - they checked us through at the gate but didn't allow us on the plane - which makes sense. However, they should have NOT checked us through at the gate. Dozens stood for over a half hour waiting to move forward. They wouldn't let us back into the gate area to sit. Poor planning"
Πλεονεκτήματα: "The entertainment system is great and they provide a lot of food. The crew is very available and efficient."
Μειονεκτήματα: "We had delays in Brussels because of a communication issue and because we were waiting on a vehicle to help us push off from the gate, which was a bit odd. The movie selection was good but a little outdated."
Μειονεκτήματα: "I didn't like that Brussels air used united Airlines. UA is not very dependable and they cut corners on value for your money."