Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good."
Μειονεκτήματα: "Lufthansa left us stranded in Dublin"
Πλεονεκτήματα: "The crew was great."
Μειονεκτήματα: "Better seats,better food."
Πλεονεκτήματα: "There were so many refreshments and meals for just a 6.5 hour flight. The movie selection was great."
Μειονεκτήματα: "Some of the attendants could have been friendlier, but overall they were very available and helpful."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The flight on time. Good crew. Good service."
Μειονεκτήματα: "We couldn't sit together as a family despite having seats assigned together to begin with because they reassigned our setas to someone else"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "I boarded despite being very late from connection"
Μειονεκτήματα: "Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok."
Πλεονεκτήματα: "Excellent cabin service."
Μειονεκτήματα: "At Frankfurt ground staff did not offer elevator down ti board plane to Boston even though I had wheel chair. Going down on escalator was difficult for me."
Πλεονεκτήματα: "Crew was excellent and many passengers were as well. Really commend cabin crew for their excellent work on a full flight."
Μειονεκτήματα: "A bit cramped and I really didn't like the people in front of me who reclined in coach. The cabin crew got them to put up their seats for the food service, but otherwise there was nothing they could do. Can't we just tell people that coach doesn't have the room to recline. Also, you guys are German, can't we at least board by rows?"
Πλεονεκτήματα: "Loved everything except upcharge for ski bag (no charge on Swiss air for this service) - 1st meal excellent.....2nd light snack (chicken sandwich) not really a home run (sorry.....) - overall excellent experience"
Πλεονεκτήματα: "Everything is on tine"
Μειονεκτήματα: "Food is very disappointing"
Πλεονεκτήματα: "Where is my bag"
Μειονεκτήματα: "Where is my bag"
Πλεονεκτήματα: "Good movies and TV to choose from."
Μειονεκτήματα: "Food sucks. Bland and gooey pasta as vegetarian option."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "They gave me an exit row seat! Tons of leg room which made the trip for a tall guy like myself super comfortable. Service superb as always with Lufthansa. Checking in luggage very easy (someone actually can do it himself). Boarding fast and efficient."
Πλεονεκτήματα: "The entertainment system included ability to access cameras on the tail and belly of aircraft which was interesting to watch takeoff and landing. Crew was great, flight was smooth."
Μειονεκτήματα: "Seat cushions lacked deep cushions, seats were too close together, could not stand up. Boarding was not done by rows, so took longer than usual."
Πλεονεκτήματα: "The food and the crew were great! We were more than 450 people on that flight."
Μειονεκτήματα: "My tv screen froze 3 hours into the flight so I could not watch anything. Space is so tight for such a long flight. The aircraft was a brand new Airbus and next to me there was a rip on the wall cover. I could see what is underneath...i had a slight fear that it could get bigger..I understand that the fuselage expands in the air."
Πλεονεκτήματα: "Crew are very polite and supportive!"
Πλεονεκτήματα: "Seats, crow attitude, on-time flight"
Πλεονεκτήματα: "Crew very efficient and professional"
Πλεονεκτήματα: "Clean plane, decent entertaiment"
Μειονεκτήματα: "the food was pretty much the same that we had during our previous flight from Moscow to Frankfurt and of the same mediocre quality. the plane was freezing cold - this was the first time in my frequent travels that i had to use the provided blanket. My girlfriend used 2 of them. When I called the flight attendant for the extra blanket using the bottom nobody showed up - I had to stop an attendant passing by to get the extra blanket."
Πλεονεκτήματα: "I like everything about your operation. my experience with you was far better to what i experienced fly another airline last time i visited United States. thank you."
Μειονεκτήματα: "seats are too narrow"
Μειονεκτήματα: "Delayed taking off due to airport queue."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "The crew were excellent, seats were comfortable, and the entertainment system had enough options to pass the time."
Μειονεκτήματα: "The food was less than desirable."
Πλεονεκτήματα: "Brand new Airbus 350 on the first transatlantic flight for Lufthansa was very nice"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Great crew and excellent service"
Μειονεκτήματα: "No free Wi-Fi even on international flights."
Μειονεκτήματα: "The only coffe served entire flight was offered simultaneously with the first meal, meaning i never had another opportunity. Beverage containers were never picked up and no secondary food or beverage service offered over a seven hour flight. This flights service was substandard in every way that my flght from Bosron to Frankfurt excelled -- very disappointing"
Πλεονεκτήματα: "Awesome crew and service! I would highly recommend flying with Lufthansa."
Μειονεκτήματα: "The special menus items do not cater to people who have peanut and tree nut allergies. i was only able to eat pretzels and drink coca cola."
Μειονεκτήματα: "Foods usually not bad but the sausage and beef was absolutely disgusting."
Πλεονεκτήματα: "On time, helpful crew, clean"
Μειονεκτήματα: "Not enough leg room"
Πλεονεκτήματα: "Lufthansa - The best."
Πλεονεκτήματα: "Restrooms on lower level a first for us. No waiting or lines In aisles . Entertainment selection decent."
Μειονεκτήματα: "Reclining in seats not adequate for sleeping; very difficult to be comfortable."
Πλεονεκτήματα: "Smooth flight, good service"
Μειονεκτήματα: "Leg room."
Μειονεκτήματα: "Very uncomfortable and narrow seats. Pathetically sized leg rooms. ...And I am not a big person. Lufthansa has been my favorite airline for years but I am sad to see that with every new plane they get, the seats and leg rooms get smaller and smaller, ignoring the fact that 4 people have to sit there for 8 hours, elbows and legs touching with no wiggle room. Will not take Boeing 747-400 again."
Πλεονεκτήματα: "Fast and it didn't feel like it's forever. Great meal options and entertainment with English subtitles"
Μειονεκτήματα: "Awkward seating with 3 people in front of my row, having to share the screen."
Μειονεκτήματα: "The flight attendants that provided service in my row where not very friendly and at times rude."
Πλεονεκτήματα: "same as above"
Μειονεκτήματα: "same as above And landing was extremely hard.!"
Μειονεκτήματα: "I saw fly inside the cabin, disgusting."
Πλεονεκτήματα: "No complaints."
Μειονεκτήματα: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Μειονεκτήματα: "More free meal choices"
Πλεονεκτήματα: "The attendants were constantly providing services to the passengers."
Μειονεκτήματα: "Long delay due to weather"
Πλεονεκτήματα: "Too many crying babies!"
Μειονεκτήματα: "Plane was changed to a different plane and caused lots of confusion. Boarding process was chaos, loaded all passengers in a room too small with many standing and getting too hot."
Πλεονεκτήματα: "Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better."
Πλεονεκτήματα: "service was great flight was on time luggage came on time"
Πλεονεκτήματα: "Great food and service as always"
Μειονεκτήματα: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Μειονεκτήματα: "The flight was over 2 hours late leaving Copenhagen, and then we sat at the gate while they unloaded bags to find the luggage of some passengers who decided not to be on that flight. Then it was total chaos at O'Hare. Very few SAS ticket agents who were not prepared to deal with the many passengers who had missed connections. We spent the night on hard chairs in the airport when we could have been re-booked on a flight out that night if they had been at all organized and efficient."
Μειονεκτήματα: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Μειονεκτήματα: "When I booked the flight, it did not say that I was not allowed to check any bags. My wife and I had one each, and it costed us €140 total to bring the luggage. If I had known there was a slightly more expensive ticket that would have allowed us to check a luggage each, I would of course have chosen that. Very poor information provided."
Μειονεκτήματα: "I had a middle seat."
Μειονεκτήματα: "No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline."
Μειονεκτήματα: "Nothing to hate"
Πλεονεκτήματα: "I slept the whole way through"
Πλεονεκτήματα: "Seats were comfortable. Nice crew very friendly and attentive"
Μειονεκτήματα: "No in flight entertainment, but nice overall flight. Would do it again"
Πλεονεκτήματα: "On time flight"
Πλεονεκτήματα: "The food and service were great!"
Μειονεκτήματα: "The seats were far too narrow. At least I could put both feet under the seat in front of me!"
Πλεονεκτήματα: "The entire experience was great. Smooth flight, good food and friendly crew."
Μειονεκτήματα: "Delay, no place to sit and wait"
Πλεονεκτήματα: "Good boarding, crew nice and professional, lots of entertainment choices, plenty of bathrooms. Overall a very good flight."
Μειονεκτήματα: "No opportunity to rest on flight back home and wine a bit expensive for a European flight."
Πλεονεκτήματα: "Nice flight, comfortable seating, blankets/pillows/headphones were provided, and food was good."
Μειονεκτήματα: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."
Πλεονεκτήματα: "Upgraded to business class"
Μειονεκτήματα: "Flight delayed an hour & half"
Πλεονεκτήματα: "Pleased with everything."
Πλεονεκτήματα: "People food"
Μειονεκτήματα: "Seats small"
Μειονεκτήματα: "The flight arrived an hour late."
Πλεονεκτήματα: "I had a row to myself because I was a 1st class ticket holder but they didn't actually have 1st class seating."
Μειονεκτήματα: "Smaller than average seat size."
Μειονεκτήματα: "They charge me €70 for my bag and it should have been free!!"
Πλεονεκτήματα: "I was offered pizza and promised to get my money back as I would¨t reach my destination anyway. Still waiting for my enquiry about money,"
Μειονεκτήματα: "The plane is very old and I¨ve been expecting this to happen. I wish they could set in a modern plane on this distance as the train also don¨t offer a proper connection."
Πλεονεκτήματα: "Quick flight easy on and off."
Πλεονεκτήματα: "nothing too exciting, everything as expected.Seats were a bit tight tho"
Μειονεκτήματα: "Food tasted Horrible"
Πλεονεκτήματα: "Great service overall. Will definitely use again!"
Μειονεκτήματα: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."
Πλεονεκτήματα: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Μειονεκτήματα: "There wasn't free food but free coffee."
Πλεονεκτήματα: "The flight attendants were good at checking on the needs of the passengers"
Πλεονεκτήματα: "SAS is the best airlines !!"
Πλεονεκτήματα: "Clean, comfortable plane."
Μειονεκτήματα: "No free alcohol. Limited food options."
Πλεονεκτήματα: "Smooth flight - outstanding airport"
Μειονεκτήματα: "We bought tickets on priceline, Zurich to Oslo, paid $150 more for the shorter flight (by 1 1/2 hours), didn't realise the cost did not include luggage ($140 for 2 bags!), boarded late, only served water, coffee and tea, all other beverages were for a fee, landed late, bags were delayed by 30 minutes and soaked with water from the rain, some clothes inside were wet, overall poor experience, airline needs to polish their services and stop the 'nickel and dime" approach."
Πλεονεκτήματα: "The flight staff was fantastic!"
Πλεονεκτήματα: "Uneventful flight. Adequate legroom. On time flight schedule"
Μειονεκτήματα: "No complaints"
Μειονεκτήματα: "Miserable cramped seating ."
Πλεονεκτήματα: "Really pleasant flight. Excellent pilot, good crew."
Μειονεκτήματα: "Nothing! This was one of my best flights ever."
Πλεονεκτήματα: "On time bags made 2 connections"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Not loose my luggage:)"
Μειονεκτήματα: "Όλα ήταν καλά στην πτήση μας. Σας ευχαριστώ."
Μειονεκτήματα: "Delay in take off 45 min!!!!"
Μειονεκτήματα: "Seats were too close together."
Πλεονεκτήματα: "Entertainment programs"
Μειονεκτήματα: "New variety of food"
Μειονεκτήματα: "New variety of food"
Πλεονεκτήματα: "Amasing crew"
Μειονεκτήματα: "Crew on the ground was very rude"
Μειονεκτήματα: "More options for gluten free food. Always get the same dish"
Πλεονεκτήματα: "Late departure, dirty, staff not friendly."
Πλεονεκτήματα: "On time, no hassle."
Μειονεκτήματα: "Everything very good"
Πλεονεκτήματα: "In flight entertainment was great"
Μειονεκτήματα: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Μειονεκτήματα: "Excelente aerolínea"
Πλεονεκτήματα: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Μειονεκτήματα: "See above. Overall, very nice experience."
Πλεονεκτήματα: "The cue lines per zone are a brilliant idea!"
Μειονεκτήματα: "More water provided during the flight. Also, the second meal was not very good."
Πλεονεκτήματα: "The crew was friendly!"
Μειονεκτήματα: "Once again no vegetarian options."
Πλεονεκτήματα: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Μειονεκτήματα: "Boarding at CDG was awfully slow"
Πλεονεκτήματα: "Great seat. Comfortable. Quick boarding."
Μειονεκτήματα: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Πλεονεκτήματα: "Fantastic Crew!"
Μειονεκτήματα: "Seats are comfortable but tight."
Πλεονεκτήματα: "The crew was very careful"
Μειονεκτήματα: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Μειονεκτήματα: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Πλεονεκτήματα: "Good selection of movies"
Πλεονεκτήματα: "Flight crew, pilot,food and entertainment options were great"
Μειονεκτήματα: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Πλεονεκτήματα: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Μειονεκτήματα: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Πλεονεκτήματα: "Flight on time"
Μειονεκτήματα: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Μειονεκτήματα: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Πλεονεκτήματα: "Onboard crew was friendly. Dinner was good"
Μειονεκτήματα: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Πλεονεκτήματα: "Their evacution video is interesting"
Μειονεκτήματα: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Πλεονεκτήματα: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Μειονεκτήματα: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Μειονεκτήματα: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Πλεονεκτήματα: "It was a wonderful flight and service . Hospitality and welcoming."
Μειονεκτήματα: "Nothing everything was amazing ."
Μειονεκτήματα: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Πλεονεκτήματα: "Free snack and drinks. Good service."
Πλεονεκτήματα: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Μειονεκτήματα: "See above and the food was disgusting"
Πλεονεκτήματα: "Nothing particular"
Μειονεκτήματα: "Nothing particular"
Πλεονεκτήματα: "Good cabin, but very conjugated :|"
Μειονεκτήματα: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Πλεονεκτήματα: "Crew was welcoming"
Μειονεκτήματα: "Space between the seats was too small."
Μειονεκτήματα: "There were not noodle soup ready this time."
Πλεονεκτήματα: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Πλεονεκτήματα: "The boarding process was smooth and the crew friendly. Flight ran on time."
Μειονεκτήματα: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Πλεονεκτήματα: "Efficient check-in."
Μειονεκτήματα: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Πλεονεκτήματα: "Crew was wonderful Helpful, pleasant, capable"
Μειονεκτήματα: "Waiting for late passengers & their luggage"
Πλεονεκτήματα: "Loved the movie selection and the food was good too."
Μειονεκτήματα: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Μειονεκτήματα: "The breakfast scone was disgusting but dinner was great!"
Μειονεκτήματα: "No delays"
Πλεονεκτήματα: "Lovely staff"
Πλεονεκτήματα: "The crew were really welcoming, which is not always common on BA."
Μειονεκτήματα: "The entertainment system is tired, and the selection could be a lot better."
Πλεονεκτήματα: "Crew was very attentive"
Μειονεκτήματα: "We got the extended leg room seat we asked for, but next time I will be a bit more particular about its position. The problem was we were right behind the Business/Economy partition, which a) limited our stowage and b) it was a passageway for passengers getting from on aisle to the other."
Πλεονεκτήματα: "Quick flight."
Πλεονεκτήματα: "Crew was very accommodating, seats were comfortable"
Μειονεκτήματα: "everything was good"
Μειονεκτήματα: "Slow boarding and then the plane was 3+ hours late due to mechanical issues"
Πλεονεκτήματα: "Cancel month ago, NO money back !!! No good company"
Μειονεκτήματα: "Cancel month ago, NO money back ! No good company."
Πλεονεκτήματα: "More leg room"
Πλεονεκτήματα: "Friendly crew, flight on time, great food and snacks, good movie selection"
Μειονεκτήματα: "Seats not too confortable, landed on time but got to the gate 45 mins after landing"
Μειονεκτήματα: "They had no on-line check-in and I was assigned a middle seat and couldn't get it changed. For premium economy pricing, you would expect better."
Μειονεκτήματα: "Feels like BA has turned into Ryan Air. £65 for a checked bag, cramped seating and not even a free water."
Μειονεκτήματα: "Not enough legroom. Seats with more room are priced 100€ more, as if we should be paying for being a bit taller. Again, too cold. One or two degrees up would have been comfortable. The entertainment system is a bit clumsy and has odd choices. SAS planes are better in that department for example."
Πλεονεκτήματα: "Flight was safe. Pilots did fine job."
Μειονεκτήματα: "Plane was filthy. Crew did not collect rubbish throughout the flight except once immediately after each meal service. I went to the back to throw away my and my seat mate's rubbish, bins were overflowing and untidy. seemed to put out crew members when I asked for a cup with ice."
Πλεονεκτήματα: "Service Leg room could have been better"
Μειονεκτήματα: "Nothing in particular"
Πλεονεκτήματα: "Very good hot food included - this is the British Airways I used to know! Not a big fan of the mayonnaise sandwiches, however..."
Μειονεκτήματα: "The fact that my husband and I were not seated together - it should be straightforward that tickets booked together should be seated together! Also, this zone boarding system is really inefficient. Just board from the back of the plane in logical chunks!"
Μειονεκτήματα: "Delays and overbooked flights"
Πλεονεκτήματα: "Check in on time. Toilet is very clean. The food is good. The movie program is new."
Μειονεκτήματα: "Just the flight is a bit old."
Πλεονεκτήματα: "I am very glad BA have bought their food service back from the brink. A big improvement."
Πλεονεκτήματα: "Crew were cooperative"
Μειονεκτήματα: "There were no veg sandwiches."
Πλεονεκτήματα: "The captain and first officer were extremely courteous and professional . I was impressed at the way the captain managed the delayed departure taking time to brief the passengers at the boarding gate. When we eventually changed planes and moved to another gate to board it all went without a hitch."
Μειονεκτήματα: "On the flight from Barcelona to Boston we almost missed a connecting flight because of many steps to get from one plane to another an long lines at every One has to allow at least 3 hours to transfer from one flight to another"
Πλεονεκτήματα: "The new boarding process (just one general call, rather than a bunch of zones) was simple, quiet, and efficient."
Μειονεκτήματα: "The seats were very uncomfortable. There were small ridges on the left and right side - perhaps to compensate for the very shallow seat depth. But these made it hard to sit more on one side of the seat than the other, something you'd want to do if you were sat next to someone who took up a good deal of armrest area. Media screens had a good selection but were unresponsive and had poor picture quality."
Πλεονεκτήματα: "Flight was on schedule"
Μειονεκτήματα: "Food was poor Service was mechanical non personal"
Πλεονεκτήματα: "Much more space than on American Airlines,"
Πλεονεκτήματα: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Μειονεκτήματα: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Πλεονεκτήματα: "Great snack options and wide drink assortment"
Μειονεκτήματα: "Red wine wasn't that great"
Πλεονεκτήματα: "The boarding process was smooth and the crew was amazing. Not only the pilot kept us informed but also the crew was outstanding, very helpful and hardworking."
Μειονεκτήματα: "The entertainment system failed as soon as we departed. They reset it for the entire plane but it didn't work for some passengers. Fortunately, mine worked well but I would not have survived such a long flight without the entertainment offered, so I can only imagine how painful it was for those affected. I know this, in hindsight, is a silly problem, but when flying it's important to have options, especially for an 11-hour flight. The crew handled it fantastically, by the way."
Πλεονεκτήματα: "Crew was exceptionally friendly."
Μειονεκτήματα: "Entertainment units often malfunction. Seats are cramped."
Πλεονεκτήματα: "I got there. It was safe."
Μειονεκτήματα: "Entertainment system shut off."
Πλεονεκτήματα: "Flight staff was very nice"
Πλεονεκτήματα: "Flights were on time"
Πλεονεκτήματα: "Ease in getting the boarding passes. The people were very kind and understanding and informative."
Μειονεκτήματα: "Nothing I didn’t like. For a person that is not a flyer I don’t have any complaints"
Πλεονεκτήματα: "Service and comfort"
Μειονεκτήματα: "Movie selection"
Πλεονεκτήματα: "Seats were comfortable, the crew was very attentive and professional, the plane was clean, check-in and boarding process easy and efficient"
Πλεονεκτήματα: "Crew, comfort, entertainment, food. All excellent"
Μειονεκτήματα: "Was not given an aisle seat"
Πλεονεκτήματα: "Food was excellent"
Μειονεκτήματα: "seats were cramped, insufficient leg room"
Πλεονεκτήματα: "The flight left on time and the flight attendants were attentive and helpful."
Πλεονεκτήματα: "Staff very friendly and attentive"
Μειονεκτήματα: "Could not get seat assigned until I was at the gate. Same thing occurred on the way to Edinburg. Not sure what the issue is but it happened both ways and was a problem."
Πλεονεκτήματα: "plane was awesome"
Μειονεκτήματα: "ran out of food options for the back of the plane...staff was rude when I asked for some pretzels or bread since they didn't have any more meatless options"
Μειονεκτήματα: "When we arrived at gate, I went to ask the woman at the desk if this was the correct location for our flight. She mumbled "we haven't started boarding yet" and dismissed my question. rudely. She was harried, and continued to act that way when the boarding process started."
Μειονεκτήματα: "Boarding was a complete mess. Boarded higher paying passengers first...then everyone else all at once instead of boarding from the rear of the plane forward. Took forever to board."
Πλεονεκτήματα: "Crew friendly."
Μειονεκτήματα: "And actual location of boarding was different than that shown on info board. Seat spacing much toooooo cramped, not pleasant."
Μειονεκτήματα: "My Entertainment device was broken"
Μειονεκτήματα: "Paying for a soda!"
Μειονεκτήματα: "Too many announcements over the intercom. Better to say 'hi' at the beginning and then only use the intercom to announce turbulence/etc."
Πλεονεκτήματα: "Food was good, various choices. Red wine was delightful. Entering the airplane was organized. Entertainment choices were excellent. Terminals were nice and clean. My wife had a stuffy nose and the crew provided nasal spray and later checked on her. Flight was delayed at Heathrow but the pilot kept us up to date. Overall Excellent experience."
Μειονεκτήματα: "Power Plugs stations at Heathrow Terminal 5 were not working."