Πλεονεκτήματα: "Crew was great and movie selection was good. And the food was also good"
Μειονεκτήματα: "It was all good!"
Μειονεκτήματα: "The primume economy was out of date - compered to BA we flew from Telling Aviv to London"
Πλεονεκτήματα: "Sarah the Cabin Manager was amazing."
Μειονεκτήματα: "The business seats are horrible"
Πλεονεκτήματα: "Flights were on time. Good food portion for longer flights. Good pilots and cabin crew."
Πλεονεκτήματα: "No the seat was not super comfortable. In fact it was not even comfortable."
Μειονεκτήματα: "The seat size and comfort"
Πλεονεκτήματα: "Friendly competent staff"
Μειονεκτήματα: "Nothing in particular"
Πλεονεκτήματα: "The fare was OK"
Μειονεκτήματα: "British Airways was once again late and they lost my luggage -- on a short, direct, one-hour flight, where I checked in 2 hours early. Unbelievable. They have gone from one of the best to one of the worst. No amenities, surly crew, and terrible performance. Never again."
Πλεονεκτήματα: "The pasta was great"
Μειονεκτήματα: "Movies with english subtitles"
Πλεονεκτήματα: "Spacious seating ....excellent service"
Πλεονεκτήματα: "Crew was good. Cramped seating as usual."
Μειονεκτήματα: "Extra seat leg and knee room like 4 more inches would make all the difference in the world."
Πλεονεκτήματα: "The staff on the plane could not have been more professional, courteous, and helpful. Not only did they serve me well, but perhaps even more importantly, they created a great atmosphere in the cabin with the cheerful, playful rapport they had with each other. I wanted to take them all out for a drink afterward!"
Πλεονεκτήματα: "Seats are comfortable"
Μειονεκτήματα: "No complementary water on Baird."
Μειονεκτήματα: "Not enough overhead bin storage space. If they want to start charging people for bags they need to improve their overhead storage ability. This was a commuter flight from Amsterdam to London. So the entertainment was not really there"
Πλεονεκτήματα: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Μειονεκτήματα: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Πλεονεκτήματα: "Direct flight London to Denver. Check in and boarding very easy, friendly and efficient."
Μειονεκτήματα: "Seats very close together, entertainment poor (and not working for first hour of flight)"
Πλεονεκτήματα: "Wonderful flight! Excellent, extremely friendly service! Could not have been better!"
Πλεονεκτήματα: "crew was great, food was very good"
Μειονεκτήματα: "entertainment bit old, too many Indian movies"
Μειονεκτήματα: "carry-on not allowed on board"
Πλεονεκτήματα: "The TV screens on the 747-400 had a lot of content built into it. Games, TV shows, music, movies, etc."
Μειονεκτήματα: "The food was decent. Good enough to get you through then flight. Not the airlines fault, bur the passenger next to me was a bigger gentleman so it was hard to stay comfortable for the entire flight."
Πλεονεκτήματα: "it was very clean on a board."
Μειονεκτήματα: "even water for money"
Μειονεκτήματα: "The layover in London was too short and we missed the follow-on flight due to the flight getting into London late and BA not getting us through the terminal rapidly."
Πλεονεκτήματα: "Plane was on time and crew were friendly"
Μειονεκτήματα: "The screens on this plane are old and tired and the touchscreen is also dated and clumsy. The food was unappealingly average. I saw many of the cream cheese breakfast rolls discarded in the crew trash collection including my own."
Μειονεκτήματα: "Screens were difficult to maneuver. In some instances wouldn't open."
Πλεονεκτήματα: "Did not even fly"
Μειονεκτήματα: "Our flight was cancelled due to weather. This happens. But it was the worst customer service experience I have ever had. I spoke with four people at British Airways and five people at the booking agent. Nobody wwpuld verify anything. British Air even said at one point “you are not a customer because you booked through an agent”. That gentleman would not even transfer me to a supervisor for help. He told me “they didn’t exist”. I will never attempt to fly them again."
Πλεονεκτήματα: "Flight attendants were pleasant."
Μειονεκτήματα: "no complimentary beverage service - maybe that’s common in Europe but as an American I was used to getting some kind of a drink."
Πλεονεκτήματα: "Comfortable enough seats"
Μειονεκτήματα: "Not even drinks were served"
Μειονεκτήματα: "Flight was cancelled. I found out as I was entering Nairobi Airport. The British Airways staff at JKIA were clueless regarding what to do with 200 passengers. It was chaotic, with no one appearing to know what options were available. It was a long night, and if my wife had not re-booked me on another flight out, I might still be there. Terrible customer service."
Μειονεκτήματα: "Very big delay!!!"
Μειονεκτήματα: "Your partner Webjet is a horrible company lacking customer service of any kind. And since i was linked to them from your website I will be cutting my ties to kyak as well."
Πλεονεκτήματα: "Crew members were all very nice.the flight was on time."
Μειονεκτήματα: "The breakfast served before landing was no good,"
Μειονεκτήματα: "I would think that for over $1,000 I should not have had to pay for food or drink!!!!!"
Πλεονεκτήματα: "everyone was very nice-thank you"
Μειονεκτήματα: "The food choices were not appealing at all, and there wasn’t very much food either. Also, seats were narrow and uncomfortable. The seats seemed much better on the flight from London to Madrid."
Μειονεκτήματα: "The BA flights I flew on were not new. Lie flat seat is not Best in the class. The movie collection is not uptodate. British airways in flight service levels are relatively inferior quality. The cabin and toilets were not spick-and-span. Toilets were not kept clean from time to time. The toileterries provided are not high in desirability quotient and can be improved in at least one leg of the international flights."
Πλεονεκτήματα: "The crew The nice and friendly staff at the airport"
Μειονεκτήματα: "Assigning one luggage per traveller"
Μειονεκτήματα: "Paid extra for mediocre seats"
Πλεονεκτήματα: "The staff were friendly."
Μειονεκτήματα: "When I checked in I was told to go to a separate desk to have a seat assigned. There turned out to be a shortage of seats and I had to wait until boarding closed to find out if I had a seat on the plane. Having paid $1600 for a return flight I find it unacceptable that a seat is not guaranteed. The BA staff were helpful, but your system is ridiculous."
Πλεονεκτήματα: "The crew was nice"
Μειονεκτήματα: "There was absolutely no room for me in the seat. It was very cramped. The planes from Dublin to Munich and Munich to London looked dated and shabby. There was no entertainment available. The food was mediocre to bad."
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Μειονεκτήματα: "I was sick and asked to be moved, so that I wouldn't infect others, but was told they couldn't help me. If this is the level of service they provided when they recently lost power to their systems, I understand the customers' uproar."
Πλεονεκτήματα: "Back seat entertainment and pleasant staff."
Μειονεκτήματα: "Cramped seating."
Πλεονεκτήματα: "Good seating & service"
Πλεονεκτήματα: "Impressed by service of staff"
Πλεονεκτήματα: "Short Connection and good service."
Μειονεκτήματα: "Older plane, no touch screen tv in head rest, no movies on demand, limited leg space"
Πλεονεκτήματα: "My husband left his wallet on the plane and everybody was extremely helpful...we were able to get it back intact thanks to all of their wonderful Dallas staff!!!"
Πλεονεκτήματα: "Food wasn't bad"
Μειονεκτήματα: "Most uncomfortable 6 hour flight I've ever taken. No food or snacks served whatsoever, no entertainment options, flight attendants were curt, not even pillows. This would be OK for a shorter flight, but for 6 hours is ridiculous. This was worse than even the cheapest economy carrier. American Airlines bad service is definitely not what i was expecting booking a flight through British airways, which is consistently top- notch."
Μειονεκτήματα: "Flight was an hour late and the lines for immigration were more than half an hour. Little legroom."