Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Beef main course overcooked and dry."
Πλεονεκτήματα: "The punctuality and the entertainment"
Μειονεκτήματα: "Perhaps a more organized boarding process"
Πλεονεκτήματα: "Crew was amazing and seats were comfortable."
Μειονεκτήματα: "Best airline! More space between seats. Great service. Great meals and snacks and overall excellent experience! I've travel a lot and no other airline in North America comes close! Thanks!!"
Μειονεκτήματα: "The airline lost our bags!"
Μειονεκτήματα: "Lufthansa left us stranded in Dublin"
Πλεονεκτήματα: "Flight landed on time"
Μειονεκτήματα: "Gate was constantly changed with no audible notification at the gate and boarding process was mayhem"
Πλεονεκτήματα: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew was very nice and efficient, even though there seem to be only two of them."
Μειονεκτήματα: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Μειονεκτήματα: "Late, missed connection"
Πλεονεκτήματα: "Very clean cabin, crew efficient and friendly"
Μειονεκτήματα: "The sweet pastry is horrible, please bling back the cheese sandwich/ or similar."
Πλεονεκτήματα: "The flight was 1.5 hours late that almost caused us to miss our connecting flight to Tel Aviv. The service and plane was just OK."
Μειονεκτήματα: "The vegetarian meal was just fair. The plane was small and bathrooms options limited"
Πλεονεκτήματα: "The seat 16A is very comfortable and spacious. Most of the hosts were friendly and helpful."
Μειονεκτήματα: "My screen did not function well and sound was very poor. I had to have my computer 'rebooted' two times. The second time was done by a gentleman who was a bit sarcastic when I asked if he could help me, as I had waited 20+ minutes for the help to get it going again. You need to update your system!"
Πλεονεκτήματα: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Μειονεκτήματα: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "The food was excellent"
Μειονεκτήματα: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."
Μειονεκτήματα: "The boarding process was not good."
Μειονεκτήματα: "Seat in front was broken (did not hold in place reclining) and my seat was broken too. I was able to change seat but 2 seats broken in consecutive rows is not good as it makes you think what else may be broken and what kind of accidents could occur if seats are not even checked by crew."
Πλεονεκτήματα: "On time flight with no problems"
Μειονεκτήματα: "Uncomfortable seats so hard to sleep during flight"
Πλεονεκτήματα: "The short wait for departure."
Μειονεκτήματα: "The long complicated walk to the gate...."
Πλεονεκτήματα: "boarding area was bit confusing"
Πλεονεκτήματα: "Efficient crew. Quick service, quick flight."
Μειονεκτήματα: "No negatives."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "The flight was over 4 hours delayed and we only received a 10 euro voucher. The boarding process was chaotic and stressful."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "New plane. Very little legroom. New seat back pouches hold next to nothing."
Πλεονεκτήματα: "The boarding process was orderly, the seats comfortable, plenty of luggage space, excellent food -- one of the best economy class flights I've taken."
Πλεονεκτήματα: "Not a good experience overall."
Μειονεκτήματα: "Our luggage did not arrive in Naples with us. We heard nothing from Lufthansa despite making numerous attempts to email and call the airline. Our hotel tried to call as well to see if someone could at least tell us if and when our luggage might arrive.We had to go out and buy clothes and personal items. It was a terrible way to start a holiday."
Πλεονεκτήματα: "This was a fantastic flight -- the crew were very friendly and helpful, the legroom was great for "regular" economy class, and the flight was on time. The direct flight was so much nicer with young children than having connections. Would fly again any time."
Μειονεκτήματα: "I really can't think of anything to complain about... the touch screen in my daughter's entertainment unit was a bit flaky, but that's about it."
Πλεονεκτήματα: "The most professional and helpful crew"
Πλεονεκτήματα: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Μειονεκτήματα: "Nothing...I felt spoiled"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Clean/comfortable plane with a great staff for the long flight."
Μειονεκτήματα: "Hard to upgrade unless you spend a fortune."
Πλεονεκτήματα: "Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. ."
Μειονεκτήματα: "I booked through Kiwi.com and they couldn't handle my special food request (kosher meal). Somehow it didn't reach Lufthanza at all. As a result I had nothing to eat during the entire transatlantic flight."
Πλεονεκτήματα: "Same for all flights"
Πλεονεκτήματα: "Crew was great and the plane was clean."
Πλεονεκτήματα: "The crew made this flight in my experience. The crew was very professional and quick to respond."
Μειονεκτήματα: "The late boarding due to technical and mechanical problems at the airport Lufthansa gate."
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "Boarding is always a nightmare. First class, and the high flyers are called first. Then premium economy, then economy. A mad rush of people scramble down 2 flights of stairs, then are crammed on a tandem bus that drives out to the plane. You then cross the Tarmac in all types of weather to board. This flight boarded from front and back. Making finding your seat a nightmare as people were traveling in both directions in the aisles. You would think you were in a third world country."
Πλεονεκτήματα: "- crew was nice - overall flight was smooth"
Μειονεκτήματα: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Πλεονεκτήματα: "Service wonderful Seating and cleanliness excellent"
Μειονεκτήματα: "Leg space is tight"
Πλεονεκτήματα: "The whole process from check-in to getting luggage was smooth."
Μειονεκτήματα: "Food wasn't great. It wasn't terrible either but I've had better."
Πλεονεκτήματα: "My flight was canceled"
Πλεονεκτήματα: "On time, clean and comfortable"
Μειονεκτήματα: "The only challenge for me was they couldn't take my form of payment on the plane for some food so I was out of luck. I had a Mastercard debit from the states. It is also a loss of revenue for you guys as well. They couldn't take the apple pay from the passenger next to me either. I know it's a lot of systems to update"
Πλεονεκτήματα: "The crew were friendly."
Μειονεκτήματα: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Μειονεκτήματα: "They loose my luggage!!!!!!"
Πλεονεκτήματα: "Good selection of movies"
Μειονεκτήματα: "Very cramped seats, demanding flight attendants, some where unprofessional/didnt do job well"
Μειονεκτήματα: "- flight departed late but been told there would be no problem catching short connection - connection plane was there and still connected - could not board : tickets were cancelled while we were in the air in previous flight! - next flight left actually ... 1 min early. We could have boarded - been told it was because of luggages that could not connect. Lie. - clear case of over booking - disguised so Air Canada wouldn't pay for it"
Μειονεκτήματα: "Overhead bins were tiny."
Πλεονεκτήματα: "Getting off"
Μειονεκτήματα: "Sore all over and a lousy cough"
Πλεονεκτήματα: "Space in the aircraft. Good customer service"
Μειονεκτήματα: "Not much, if anything."
Μειονεκτήματα: "The ticket was not valid...had to buy a new ticket"
Πλεονεκτήματα: "Everything else was fine/standard."
Μειονεκτήματα: "Not all ground staff are crosstrained on how to accept manual payment for extra luggage and had to wait an extra half hour for the only person who can process a debit transaction. Does not make sense..."
Πλεονεκτήματα: "We did finally get to our destination."
Μειονεκτήματα: "Late flights, missed connection, no ground service"
Μειονεκτήματα: "Information provided on delays was limited and information on connecting by flights was incorrect"
Πλεονεκτήματα: "Friendly staff. Clean plane."
Πλεονεκτήματα: "This review was for flight there, as we chose another carrier on return. Crew was great, boarding was efficient."
Μειονεκτήματα: "The food was not good, especially a meat & cheese wrap as breakfast- I have anosmia and cannot smell & only have about %5 of my taste capabilities intact and even I thought it was inedible. No air vents was uncomfortable. Not much entertainment to speak of. Seats were pretty cramped."
Μειονεκτήματα: "In-seat entertainment - screen not working"
Πλεονεκτήματα: "Really liked I have space for my legs."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Broken headphone for TV screen"
Πλεονεκτήματα: "Friendly plane crew though"
Μειονεκτήματα: "2 hours late from LGA to Montreal. No weather to speak of. No reason given. Poor communication at gate."
Μειονεκτήματα: "Everything- packed tight like sardines"
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Old plane, old tv screen difficult to use. Awkward seating behind economy plus."
Μειονεκτήματα: "Flight was delayed for more than hour."
Μειονεκτήματα: "Flight delayed numerous times due to no crew and then turned around in flight for landing gear malfunction We were not treated very kindly for inconvenience"
Μειονεκτήματα: "AC employees gave us contradictory and wrong information about clearing Canadian Customs in Vancouver, so we were unable to get through all the arrival and transfer procedures and had to go on without our luggage. Our delayed baggage was delivered to us 2 days after our arrival. Probably there was not enough time allowed for our connection in Vancouver (about 90 minutes). We were going from Japan to the US via Canada."
Μειονεκτήματα: "They made me sky check my small second roller bag. Not a problem for me as I had a three hour layover in Copenhagen. But others had tight connections and got the same treatment. There was lots of available overhead room in the 'business class' area. The seats suck. They are not business class. Exactly the same as economy just at the front of the aircraft."
Πλεονεκτήματα: "Friendly staff n helpful. Good seats, movies available"
Μειονεκτήματα: "You have to pay for everything even the headphones. The seat, the luggages n not even a small peanuts snack they give you. Flight are very expensive for you to pay all extra."
Μειονεκτήματα: "Food was purchase only."
Μειονεκτήματα: "Very tight seats in economy"
Πλεονεκτήματα: "I didn't really like breakfast but I am glad we had it."
Μειονεκτήματα: "While the plane was circling in a holding pattern our luggage was left out in the snow for over an hour. My one bag was wet when I got it and my other bag didn't arrive. And because there were no Air Canada workers at the desk in Philly no one could tell me where my bag was. It was a very stressful end to a long series of flights."
Πλεονεκτήματα: "We had requested special meals and they showed up fine on the reservation page o. AirCanad's web site. Then they changed the itinerary (again) with a minor improvement after we had upgraded to Business class. Somehow Air Canada deleted the special meals. Not just lost with the change but actively deleted according their rep. So no meals."
Πλεονεκτήματα: "Passengers don't have the right to put their seat back as soon as they get up in the air, and then push the seat back Everytime they move it get up. Do they realize that if they are watching something, you don't need to recline? I had someone in front of me that basically used their seat to almost hit me in the face Everytime they moved while I tried to do a crossword puzzle and then later eat dinner!"
Μειονεκτήματα: "See above!"
Μειονεκτήματα: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
Πλεονεκτήματα: "The woman I spoke to on the phone was pleasant and helpful. It's certainly not Air Canada's fault that my flight was canceled, but communication and support structures could be better."
Μειονεκτήματα: "I think more support staff are needed, especially during the winter during bad weather. I discovered my flight was cancelled when I randomly walked past the departures board on the way to the bathroom--no announcement was made at the gate. There was no one at the gate. I waited for 30+ minutes on hold on the phone, while waiting in an unmoving line at the terminal's single customer service desk, before being booked on a new flight."
Πλεονεκτήματα: "Smooth, great crew"
Μειονεκτήματα: "Nothing, it was great"
Πλεονεκτήματα: "Flight times and cost"
Μειονεκτήματα: "Everything else."
Πλεονεκτήματα: "The service was very good and the flight felt safe and smooth."
Μειονεκτήματα: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
Μειονεκτήματα: "My flight was changed and I wasn't informed - I cleerly checked my information beforehand but it would be nice if flights were to change by two hours, to know in advance so arrangements could be made"
Μειονεκτήματα: "See above"
Πλεονεκτήματα: "Nothing, from your rude gate agents and closing the gates far too early when passengers are waiting in excessively long lines at customers to in flights systems being broken, your service is abhorrent."
Μειονεκτήματα: "Your gate agents refusing to keep the gates open to the appropriate boarding times, you over priced food, being improsojed in our seats and no access to the toilets due to a 2 hour in flight food and beverage service. not receiving water until after 2 hours II the flight! And no second beverage offered on a 5 hour flight!"
Πλεονεκτήματα: "tout était bien - very good"
Μειονεκτήματα: "all was good"
Πλεονεκτήματα: "Flight was on time.service good ."
Μειονεκτήματα: "Flight attended was not great .Too much walking in the terminal."
Πλεονεκτήματα: "Good entertainment options, roomy seats"
Μειονεκτήματα: "Nothing I can complain about really."
Πλεονεκτήματα: "Efficient boarding."
Μειονεκτήματα: "Strong stink coming from bathroom. We were seated toward he back (maybe 2-3 rows from the restroom and it was strong smelling at times."
Μειονεκτήματα: "Missed connecting flight due to late take off from Paris and long wait at customs in Montreal."
Πλεονεκτήματα: "Very easy flight, attendants were helpful and nice. No delays!"
Πλεονεκτήματα: "Apart from food there was nothing great about the flight"
Μειονεκτήματα: "The staff is the worst, the air hostesses are rude and treat you bad. The service is very poor."
Πλεονεκτήματα: "On time boarding and take-off, polite and helpful flight attendants, arrived on time with all my luggage. What else could you ask for!"
Πλεονεκτήματα: "The flight attendants were very nice."
Μειονεκτήματα: "flight attendants were not very helpful."
Μειονεκτήματα: "Nothing was free. Cmon we are traveling on a long leg from Paris to Sfo and this was only one part of the trip but food costs money, earphones cost money. Give me a break!!"