Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Good food, service, and entertainment"
Μειονεκτήματα: "The seats are not very cushioned"
Μειονεκτήματα: "Seats can be better."
Πλεονεκτήματα: "The crew was fun, informed, and very helpful."
Μειονεκτήματα: "The seat, the entertainment, the headphone jack, the food."
Πλεονεκτήματα: "Great crew! Excellent customer service with a smile!"
Μειονεκτήματα: "Not sure how, but the food could be a bit better."
Μειονεκτήματα: "Flight late more than 3-4 hours on Frankfurt. So upset. I will never and ever try with Frankfurt again. I bought shortest way ticket to pay more money but unfortunately flight late about 3-4 hours. Money trap. I would love to have another free flight or I will post the tickets on facebook, Twitter and etc... To make a terrible flight reputation."
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "Flight was delayed"
Πλεονεκτήματα: "Crew was attentive and friendly."
Μειονεκτήματα: "Food was not that good, flight was over an hour late causing us to miss our connection in Frankfurt. Consequently we were also charged for our car pickup in Prague. Overall, not impressed with Lufthansa."
Πλεονεκτήματα: "The crew was great. Seating was a little uncomfortable."
Μειονεκτήματα: "Food was not so good."
Πλεονεκτήματα: "The crew was o.k."
Πλεονεκτήματα: "Great crew, comfortable seat, good food, and food entertainment."
Μειονεκτήματα: "Delayed 20 minutes out of Denver, and when I arrived at my connecting city in Munich I was immediately told I would not make my connecting flight due to customs lines and to reschedule. I walked 5 minutes to customs, no lines, walked another 5 minutes to my gate, and easily made the connection."
Πλεονεκτήματα: "Beautiful plane, economy seating more generous than normal, excellent in-seat entertainment (easy to navigate, more options than I've ever seen before). Well done!"
Πλεονεκτήματα: "Good leg room in aircraft and comfortable seating."
Μειονεκτήματα: "My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa."
Πλεονεκτήματα: "I was happy with everything stewardess where very friendly everything went smoth"
Μειονεκτήματα: "The flight never took off after 3 hours on board on the tarmac. There was poor communication from the staff at the airport and no compensation from Lufthansa."
Πλεονεκτήματα: "best take off and landing I’ve ever experienced. 2 meals for an 8 hour flight and all the red wine I could drink!"
Πλεονεκτήματα: "flight on time-good sevice including food tha I ordered in advance and all my luggage arrived."
Πλεονεκτήματα: "The crew and amenities are excellent!"
Μειονεκτήματα: "Economy space is really tight."
Πλεονεκτήματα: "Lufthansa service is better than any us carrier"
Μειονεκτήματα: "They didn’t track my luggage Lost bag for two days"
Μειονεκτήματα: "Flight was delayed twice."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Flight staff were kind and friendly"
Μειονεκτήματα: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Πλεονεκτήματα: "The bathroom downstairs"
Μειονεκτήματα: "Late arrival inMunich, rush to connection and my luggage didn’t make it"
Πλεονεκτήματα: "Beautiful clean aircraft . Superb crew."
Πλεονεκτήματα: "Food. Variety of entertainment. Flight had empty seats."
Μειονεκτήματα: "Over an hour delay sitting with bad air quality. At least it was only 20 minutes late so I didn't miss my connecting flight."
Πλεονεκτήματα: "Great service. everything was on time, or early. overall pleasant experience."
Πλεονεκτήματα: "Great service!"
Μειονεκτήματα: "Breakfast and movie selection could have been better"
Πλεονεκτήματα: "Visa for India was not checked in Denver. Landed in Frankfurt and discovered that the visa was expired. Stuck in Frankfurt for 3 nights until new visa was issued. No babes the entire time I was in Germany. Arrived in Mumbai after paying the $350 US change fee and no bags. Bags finally arrived on Monday at 9AM Without clothes, toiletries and medications for 6 nights. Now I am delayed and will probably have to pay rebuke and fare change to extend my stay here."
Πλεονεκτήματα: "Slept like a baby with no interruptions."
Πλεονεκτήματα: "Lufthansa is extremely efficient, and the staff is very helpful all while being cheerful and kind. The planes are new and clean, everything was a notch above typical economy carriers. Well done!"
Πλεονεκτήματα: "Anna, she was the supervisor at the check in desk at Denver airport. She was super helpful and very nice. She went above and beyond to help me out with the issue i had... but everyone else i went to get help from were not at all helpful (3 other people), sour face, they probably hate their job. Movie choices on flight to Munich were great. Smooth flight, I didn't lose my bag so that was great too!"
Μειονεκτήματα: "Rude crew member. One bad apple ruins the whole bunch. I pre selected my sest at check in on line but got different seat. Not sure why but that was uncalled for. Boarding was 35 minutes late because flight arrived late also. The lady that boarded us was nice and funny."
Πλεονεκτήματα: "Boarding was a mess- started late which made our departure late. Also though I had booked the ticket with united as a MileagePlus member, I didn’t get priority boarding, not could we pay to upgrade our seats at the gate desk. Overall disappointing experience as a member of one of their affiliate membership programs."
Μειονεκτήματα: "See above."
Πλεονεκτήματα: "Crew was excellent. Plane was very clean."
Μειονεκτήματα: "Seats in economy are miserably uncomfortable especially for a flight of this many hours."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "very professional cabin crew"
Μειονεκτήματα: "The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold."
Πλεονεκτήματα: "The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!"
Μειονεκτήματα: "Couldn't reserve a seat, even 24 hours in advance because web checkin was turned off. Ended up in the middle of the middle on both directions."
Πλεονεκτήματα: "First time flying this airlines. The seats were comfortable and spacious. The entertainment options were excellent and the food service was regular and consistent."
Πλεονεκτήματα: "The overall feeling of this flight was 'relaxed'...after getting over the fact, that this was a huge (two story) airplane. Short flight from Denver to Frankfurt...only 8 hours:)"
Μειονεκτήματα: "I would have loved to be offered eye shades and ear plus, since most passengers watched movies and i wanted to sleep:)."
Πλεονεκτήματα: "The people in the crew were very nice"
Μειονεκτήματα: "The two seats that I paid for were the worst seats I've ever had in a plane They were the back two seats of the plane they were so small you should not have them there. I am a small person I had no room my wife is small she had no room. When the seat in front of me laid-back it almost hit my chest."
Πλεονεκτήματα: "Got upgraded to Business Class"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Lufthansa certainly stands out above ALL American carriers"
Πλεονεκτήματα: "Great service, crew attentiveness and economy comfort. Movie and music selection was good."
Μειονεκτήματα: "Slightly larger food portion"
Μειονεκτήματα: "Boarding process.."
Πλεονεκτήματα: "Flight took off on time. Boarding was organized."
Μειονεκτήματα: "Cabin was cramped. Food quality was so so."
Πλεονεκτήματα: "Crew was friendly, food was good"
Μειονεκτήματα: "Entertainment was broken in one of our seats, the seats were not comfortable"
Πλεονεκτήματα: "Sarah the Cabin Manager was amazing."
Μειονεκτήματα: "The business seats are horrible"
Μειονεκτήματα: "Nothing except the airport"
Πλεονεκτήματα: "The crew was so incredible, the safety video was funny, the food was DELICIOUS, the accommodations were above and beyond. Comfortable, great movies, relaxing. First international flight and now I’ll always use British Air"
Μειονεκτήματα: "Nothing. This has been the best flight experience I’ve ever had."
Πλεονεκτήματα: "The seats were comfortable"
Μειονεκτήματα: "Everything was ok"
Πλεονεκτήματα: "Nothing, total stress making us re-check our baggage"
Μειονεκτήματα: "British AIrways could have checked our bags through from Denver to Paris....after all it was British Airways to British Airways, but they made us check only to London, retrieve bags carry them to another terminal recheck them for what Simon the BA ticket writer was nothing but pure error by British"
Πλεονεκτήματα: "The departures and arrivals were on time."
Μειονεκτήματα: "Our flight was delayed causing us to take a red eye, missing our connection,long layover, missed our hotel for the night, thripled our time in transit. The worst travel experience I have had."
Πλεονεκτήματα: "Easy boarding, on-time departure, clean aircraft, friendly crew, decent food, free drinks."
Πλεονεκτήματα: "The crew was friendly and the pilot did an excellent job getting us there safe."
Μειονεκτήματα: "The food they served was not the greatest"
Πλεονεκτήματα: "Crew was friendly and helpful, food was ok."
Μειονεκτήματα: "The flight was delayed by roughly 5 hours, causing us to miss our connection and have to wait for the next flight. We missed a half day in Rome and instead spent over 8 hours waiting in airports. The seats were also terribly worn and uncomfortable."
Πλεονεκτήματα: "More leg room"
Μειονεκτήματα: "flight was delayed and we never got any information by the pilots or crew to let us know that we were delayed and no information on the new arrival time. Almost lost my connection at LAX"
Πλεονεκτήματα: "On board service and amenities"
Μειονεκτήματα: "Kayak customer service"
Μειονεκτήματα: "Entertainment and food were terrible. Plane was filthy and ancient. Crew was inattentive and we were treated poorly for bringing a child’s seat on the plane. It was hot the entire 9 hour flight. I will pay extra not to fly BA again."
Πλεονεκτήματα: "Service is good, people are friendly. Efficient. Keep you up to date with changes."
Μειονεκτήματα: "No complimentary beverages. Not even water. Baggage did not make it."
Πλεονεκτήματα: "The crew was friendly."
Μειονεκτήματα: "The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal."
Πλεονεκτήματα: "They were extremely accommodating."
Πλεονεκτήματα: "it was very clean on a board."
Μειονεκτήματα: "even water for money"
Πλεονεκτήματα: "The crew was outstanding."
Πλεονεκτήματα: "all of the same reasons as noted above"
Πλεονεκτήματα: "Excellent food and service."
Πλεονεκτήματα: "Texting about lost bag, fast information"
Μειονεκτήματα: "There not enough time for right connections if always delayed, bags are not at the destinatiion, no drinking water without ovepriced purchase on the plane from London to Prague,"
Μειονεκτήματα: "Tight seating altho many open at rear so was able to move there"
Πλεονεκτήματα: "Treated coach like first class."
Πλεονεκτήματα: "Food, drinks, pillow, blanket, movie options."
Μειονεκτήματα: "I didn’t like that I paid for first and received terrible service in the air and on the ground"
Πλεονεκτήματα: "Crew were exceptional in service friendliness and attentiveness."
Πλεονεκτήματα: "Entertainment, blanket"
Μειονεκτήματα: "Not enough leg room, chocolate dessert"
Πλεονεκτήματα: "My seat was comfortable, with good head and neck support."
Μειονεκτήματα: "BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy."
Πλεονεκτήματα: "Individual TV/movie screens."
Μειονεκτήματα: "Uninterested service. Left my iPad on the flight. Realized where it was and went to BA customer desk. I had time to collect it, but when they looked at my ticket and saw I was a “world traveler “ they said all I could do was use MissingX to find it."
Μειονεκτήματα: "Food just OK. Entertainment system outdated with very small screen. Return delayed by over an hour."
Πλεονεκτήματα: "No lines."
Μειονεκτήματα: "Impossibly poor online servicing, most unsympathetic, unhelpful and ignorant check-in, sales personnel w manager to match. If you take a hard-line to sympathetic, injured, elite member that s my 91-years-old father. And fail to provide most basic information of local scheduled flights you might just leave oneworld and let up-to-task risen stars add to the alliance (instead of abusing her standing as BA does. Shame on you."
Πλεονεκτήματα: "Cabin crew was friendly and accommodating. Flight was on time and landing was excellent."
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "Service, food, safety video"
Μειονεκτήματα: "Delayed flight"
Μειονεκτήματα: "The seats on these flights are poor. As well as being narrow, there are bars on either side that dig in to your sides. My ongoing one hour domestic flight had more comfortable seats. Fod choice poor. Chicken Curry or Cheese/Tomato Lasagna. If I want a vegetarian meal I'll order one beforehand. Give me two meat options. This isn't the first time I've noticed this. Is it cost cutting? Seems like it to me. Not impressed."
Μειονεκτήματα: "Crew seemed to be "just getting through their day" simply going through the motions."
Πλεονεκτήματα: "Very little."
Μειονεκτήματα: "Flight was delayed. The seats are uncomfortable and too small for even normal size male. Food was disgusting. Staff were very nice and helpful if asked. I think all the space and comfort were in buisiness and first class. Economy class is still paying for a ticket, make up most of the passengers and deserves better. Getting into a seat was like getting into a straight jacket."
Μειονεκτήματα: "food was not good."
Πλεονεκτήματα: "The food was tasty."
Μειονεκτήματα: "flight was 1 hour and 40 minutes late. We sat on a hot plane waiting for take off and the temperature remained too high during the flight. Very little water was offered. Seating in coach was very tight."
Πλεονεκτήματα: "Staff, service, punctual everything superb!!!!"
Πλεονεκτήματα: "Just so comfortable and friendly. I'll fly them again next time!"
Μειονεκτήματα: "Did not make it. We are still stuck."
Μειονεκτήματα: "The metal boxes below the seats mean that the little space allowed to a person is now all the more clipped. My backpack wouldn't even fit under the seat. My knees are already pressed up against the chair in front of me, now there's nowhere for me to stuff my feet even."
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Πλεονεκτήματα: "Everyone was awesome"
Μειονεκτήματα: "The staff was awesome"
Πλεονεκτήματα: "The food was elevated and we were fed twice on our 9 hour flight! The beverage service was also provided often with a good assortment. I loved that there were new release movies available for free. The staff was friendly and available. If I were to do another long flight like that, I would seek out British Airways."
Πλεονεκτήματα: "No turbulence!!!"