Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "I could put my seat down, the button wasn’t working.."
Μειονεκτήματα: "There were a couple of flight delays. Other that that, I love Lufthansa."
Πλεονεκτήματα: "Very nice airline"
Μειονεκτήματα: "Food was lacking"
Μειονεκτήματα: "Excellent assisted transfer between Austrian Airlines flight and Lufthansa flight to Seattle in Frankfurt. Boarding in Frankfurt could have been handled easier in groups by seating. Friendly stewards, good entertainement and food options. Quiet B 747 plane, spacious overhead stowage."
Πλεονεκτήματα: "Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew was o.k."
Πλεονεκτήματα: "Crew were great. Very friendly & helpful"
Μειονεκτήματα: "Lufthansa really need to serve something better than high school cafeteria grade food"
Πλεονεκτήματα: "The time between flights was good and the trip was very nice."
Μειονεκτήματα: "Both trips were nice"
Πλεονεκτήματα: "On time, onwith excellent care by staff"
Μειονεκτήματα: "The long walk on the airport for connecting flight"
Πλεονεκτήματα: "Boarding pricess"
Μειονεκτήματα: "Plane was very cold. We had the last row of seats which meant the flight attendants were making a tremendous amount of noise behind us for the majority of the flight. Crew was not friendly at all. They were more interested in the other crew members than the guests."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "The crew was very welcoming"
Μειονεκτήματα: "My overall experience was good"
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Awesome. Very comfortable even in economy seats. Great entertainment"
Πλεονεκτήματα: "The food was very good"
Πλεονεκτήματα: "Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight"
Μειονεκτήματα: "Could have more options for entrainment"
Μειονεκτήματα: "It was delayed and they didn't let me know till I got to San Francisco airport and they changed my flight with 2 stops"
Πλεονεκτήματα: "The business class area was spacious"
Μειονεκτήματα: "Crew is too curt... they could use a little more smile"
Μειονεκτήματα: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Πλεονεκτήματα: "Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!"
Μειονεκτήματα: "Nothing to write here, whole experience was excellent!"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "The flight was over 4 hours delayed and we only received a 10 euro voucher. The boarding process was chaotic and stressful."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "No language options on tv besides english."
Πλεονεκτήματα: "I loved everything about the Lufthansa Flight. Clean plane enough room. GREAT Service!!"
Πλεονεκτήματα: "Efficient boarding, friendly crew."
Πλεονεκτήματα: "We left on time"
Μειονεκτήματα: "Tight legs space"
Πλεονεκτήματα: "a normal coach experience, nothing special or bad about the flight"
Μειονεκτήματα: "was not accustomed to walking outside or taking a bus to palne, was kind of ruff due to weather"
Πλεονεκτήματα: "My flight was business and it was excellent the staff was great and I think his name is Peter"
Πλεονεκτήματα: "First time flying Lufthansa and I had a comfortable and enjoyable experience. The food was quite good and the selection and quality of entertainment was excellent. Best of all, there was plenty of legroom for a long international flight!"
Πλεονεκτήματα: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Very polite and helpful staff"
Μειονεκτήματα: "Food could be better"
Πλεονεκτήματα: "Really NOTHING!!!"
Μειονεκτήματα: "I didn't enjoy I had to search if my flight was cancelled due to. Lufthansa pilots strike. I'm not enjoying to still wait to find out if I have a flight to get back to the States on Monday because my flight was cancelled. I'm really annoyed to get this survey since Lufthansa should know there was NO flight to LA today!!!"
Πλεονεκτήματα: "Lufthansa always departs and lands on time or early. The seats are comfortable and the crew is even better. They ran out of food by the time they got to me and my wife, since we were sitting all the way in the back, and they repeatedly apologized and brought us something from business class to make up for it. The layover time was also very short compared to other airlines I looked up. I will try to fly with them again in the future!"
Πλεονεκτήματα: "The crew made this flight in my experience. The crew was very professional and quick to respond."
Μειονεκτήματα: "The late boarding due to technical and mechanical problems at the airport Lufthansa gate."
Μειονεκτήματα: "My chair did not recline at all, which make long fly very uncomfortable. When I complained to fly attendant, she said that there is nothing she can do about it. The table in front of the chair was also very hard to open."
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Μειονεκτήματα: "I will not be taking this airlines again"
Πλεονεκτήματα: "The entertainment choices were excellent"
Μειονεκτήματα: "Crew Service, food,"
Μειονεκτήματα: "Overall a horrible experience. Would never choose American Airlines given other choices. This was the second time this year I was held at an airport over 24 hrs due to plane maintenance."
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "The customer service, both on the phone & in person"
Μειονεκτήματα: "The experience was excellent."
Πλεονεκτήματα: "Crew was friendly and nice."
Μειονεκτήματα: "More leg room"
Μειονεκτήματα: "Flight delayed twice and then had to wait on runway for take off"
Πλεονεκτήματα: "Good crew. Good movie selection."
Μειονεκτήματα: "Seat 20D stereo plug on screen was very finicky, lost audio until I twisted the plug. Happened any time I moved the headset cord."
Πλεονεκτήματα: "Nice gate agent was holding the plane for some of us who were running from International connections"
Μειονεκτήματα: "Wish the plane was a little cooler while passengers were boarding"
Μειονεκτήματα: "Flight was delayed about 10 minutes. :("
Πλεονεκτήματα: "Smooth ride"
Πλεονεκτήματα: "Some crew were friendly."
Μειονεκτήματα: "Your seats and leg room are terrible...but you already know that. I am not at all overweight but I am tall and I dread 9 hours in your planes. Fortunately I was able to move to an exit row (without paying over $100 that your company wanted to charge me)."
Μειονεκτήματα: "Horrible service"
Πλεονεκτήματα: "That the flight attendant took pity on me when she could see how flustered I was boarding and let me move up to the business class section."
Μειονεκτήματα: "The gate agent was awful! She decided that my bag was too big to go onboard even before I put it in the measurement thing. I did have to rearrange some items - but then it fit! Regardless of the fact it completely fit on my first leg of the trip."
Μειονεκτήματα: "The media was not working. The eating table was broken . I made a complaint to the flight attendant snd she just said “ we apologize “. Terrible and old flight. Travel from Rome to Charlotte which is too long to have that type of issues"
Μειονεκτήματα: "I was annoyed when I was told I would have to check my carry on because there was no more room in the overhead compartments. Then as I was walking down the aisle to get to my seat I saw a lot of room in the overheads."
Μειονεκτήματα: "Despite having a boarding pass with an assigned seat, Avianca would not let me board. My seat was given to someone else. There was no explanation as to why I no longer had a reserved seat. I had to wait until the next morning to get a flight to Cusco. My hotel reservation in Cusco for the night could not be refunded so I am out $400."
Πλεονεκτήματα: "Worst experience. Crew members did not show up on time which pushed everything 2 hours behind and lost connecting flight. Crew said there was customer service available but no one at airport to help. Will never fly AA again"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "The seats were smalllish but had excellent amenities, such as a multifunction screen and built-in chargers for my phone or such."
Μειονεκτήματα: "We were 35 minutes late in boarding, which is not a big deal, but the cabin temperature was very warm and I was sweating most of the trip. Not happy about that."
Πλεονεκτήματα: "Flight was on time"
Πλεονεκτήματα: "The Boeing 787 from LAX to Auckland was noticeably more comfortable than the Airbus 321 I flew to LAX to start the trip. Food was actually good!"
Πλεονεκτήματα: "The friendly and attentive flight staff."
Μειονεκτήματα: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Πλεονεκτήματα: "Food was edible, flight left early, arrived early in philadelpia, the customer service helped out it my baggage."
Πλεονεκτήματα: "Arrived safely and on time."
Μειονεκτήματα: "No power outlets at seats."
Πλεονεκτήματα: "Terrible. Old airplane, bad food, no entertainment. To avoid in the future"
Πλεονεκτήματα: "Time in air was quicker since we left so late"
Μειονεκτήματα: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
Μειονεκτήματα: "flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour"
Μειονεκτήματα: "I was unable to choose my seat, so my boyfriend and I had to fly cross country on opposite ends of the plane. There was a stewardess named Karen who was so rude. She clearly was not happy to be working, never smiled, and banged on the bathroom door while I was peeing because I was "not allowed to miss the instruction video." Had I not seen it a few hours earlier, I would have waited to use the restroom. Good thing they showed the same video three times in a row."
Πλεονεκτήματα: "All good, except poor prep on food"
Μειονεκτήματα: "As above"
Πλεονεκτήματα: "Since air travel holds little charm for those of us who ride in economy class, my expectations are pretty low. The crew was polite and there were no delays."
Μειονεκτήματα: "The food was typically low quality."
Πλεονεκτήματα: "Flight was on time (actually early) and smooth. The crew was very friendly."
Μειονεκτήματα: "Right after boarding Zone 5, the crew called for Zone 6, and everyone rushed the line. Zone 5 had not yet completed boarding."
Πλεονεκτήματα: "Flight was on time, staff was friendly and boarding was organized."
Μειονεκτήματα: "I'm a small person (5'-2", 105lbs) and I didn't have room to breathe in that tiny little seat."
Μειονεκτήματα: "The flight attendant was arrogant. This is her job... just for $$$"
Πλεονεκτήματα: "10 hour flight with entertainment system in main cabin that had no sound. Made the flight feel a lot longer."
Πλεονεκτήματα: "Friendly flight stewardesses!"
Μειονεκτήματα: "The flight attendants were rude and short. They were not welcoming and an attendant asked if I could "just pick the meat out" of the food considering I am a vegetarian. That is unacceptable and overall they just seemed annoyed that they were working on that flight and did NOT go beyond to make the 13+ hour flight comfortable."
Πλεονεκτήματα: "The plane was late and we could not catch our other flight connection so we had to wait 2 1/2 hours from the one"
Μειονεκτήματα: "THe reading light was broken"
Μειονεκτήματα: "Our original aircraft was taken out due to a mechanical issue. When we got our replacement aircraft, somehow we were missing a crew member. So after a one-hour delay for a new aircraft, we boarded, then sat at the gate for another hour and a half waiting for an additional flight officer. Missed my connecting flight from Chicago to Dayton and had to be put up in a hotel 30 minutes away from the airport."
Μειονεκτήματα: "delayed so long we missed our connection"
Πλεονεκτήματα: "Great service and nice plane"
Πλεονεκτήματα: "The entire experience was great. All the employees were kind and courteous. Flight to Phoenix arrived early and return flight to Omaha was on time."
Μειονεκτήματα: "There wasn't anything I didn't like."
Πλεονεκτήματα: "The seat was a lot better than the first leg. Also the entertainment screen worked."
Μειονεκτήματα: "The food was okay but not that good, The male crew steward was very friendly with a couple across from me and gave each of them 8 glasses of wine, even without asking for them, He would just show up with two glasses of wine every 30 mins. All the lady's working were great and friendly."
Πλεονεκτήματα: "Everything was amazing"
Πλεονεκτήματα: "Entertainment and seats on the plane"
Μειονεκτήματα: "Crew was not very polite, looks like they don't like their job, boarding was very slow and confusing, who ever was directing at the door did not have a speaker, passengers were looking for information and no one had an answer. Check bag stands outsides, those guy don't have any maners, they talk to people in Avery disrespecful way"
Πλεονεκτήματα: "No snacks or entertainment short flight"
Μειονεκτήματα: "The flight was delayed and crew seemed unconcerned"