Μειονεκτήματα: "Staff was very friendly, courteous and helpful."
Μειονεκτήματα: "Better choice of movies and classical music"
Πλεονεκτήματα: "Great flight"
Πλεονεκτήματα: "The food and very professional and friendly service."
Πλεονεκτήματα: "Great attentive crew."
Μειονεκτήματα: "Boarding has no groups, seats are small"
Πλεονεκτήματα: "Customer service"
Πλεονεκτήματα: "Service was excellent"
Μειονεκτήματα: "Carry on baggage size misleading"
Πλεονεκτήματα: "The crew was amazing"
Μειονεκτήματα: "Flight was a bit delayed"
Πλεονεκτήματα: "Crew was great. Very friendly and accommodating"
Μειονεκτήματα: "Regional jet had hard seats but adequate for 1 he flight"
Μειονεκτήματα: "The seats in coach are incredible small and the seats reclines way to far."
Πλεονεκτήματα: "Crew was very nice and attentive"
Μειονεκτήματα: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Πλεονεκτήματα: "Very short flight so pretty standard."
Μειονεκτήματα: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Πλεονεκτήματα: "The flight was smooth and on time. The flight crew did everything alright."
Μειονεκτήματα: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."
Πλεονεκτήματα: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Μειονεκτήματα: "the seats are small and very small space in comparison to Lufthansa"
Μειονεκτήματα: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."
Πλεονεκτήματα: "Great friendly crew. Efficient systems."
Μειονεκτήματα: "Tight seats. Very little leg room."
Πλεονεκτήματα: "Flight was on time. Friendly crew and professional."
Μειονεκτήματα: "I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable."
Πλεονεκτήματα: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Πλεονεκτήματα: "The TVs we’re newer and had a great entertainment selection available for a 12 hour flight"
Μειονεκτήματα: "The seats were a very old style. Not very comfortable. Alcohol was required to be purchase which is not typical in international flights of this length."
Πλεονεκτήματα: "Crew was nice."
Μειονεκτήματα: "TV's did not work. Food was lousy."
Μειονεκτήματα: "The flat bed is narrow and VERY hard."
Μειονεκτήματα: "The way the movies, needed extra parts. No touch screen"
Πλεονεκτήματα: "Great service & lots of room to sleep"
Πλεονεκτήματα: "Flight was fine"
Μειονεκτήματα: "Check in at Nuremberg terrible"
Πλεονεκτήματα: "I was rerouted to another country so that I could still make it to Greece on the same day."
Μειονεκτήματα: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Μειονεκτήματα: "Mackenzie Gray/ My flight was cancelled due to bad weather conditions unfortunately. I'm upset that I never received my initinerary for my substitute flight! I tried online and calling the # that was provided no results. I managed to get thru to someone and they told me they would send the info to my email but they never did."
Πλεονεκτήματα: "Stewards were friendly; snacks were good"
Πλεονεκτήματα: "Clean, modern plane, friendly and attentive crew"
Μειονεκτήματα: "Cramped space in economy!"
Μειονεκτήματα: "See comment above. Zurich airport transfer desk was not staffed by Swiss air staff. Made resolution of missed flight more difficult. Also was not informed till I checked in at San Francisco that my bag would probably not arrive at the time I arrived in Geneva."
Πλεονεκτήματα: "General attitude of staff"
Πλεονεκτήματα: "Smooth flight"
Μειονεκτήματα: "Ordered kosher and did not get it"
Πλεονεκτήματα: "Nice sandwich and chocolate."
Πλεονεκτήματα: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "I was concerned the connections would be too tight but it worked out great!"
Πλεονεκτήματα: "staff were very helpful"
Μειονεκτήματα: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Πλεονεκτήματα: "Best airline I have ever flown"
Μειονεκτήματα: "entertainment machine in my seat did not worked"
Μειονεκτήματα: "Too narrow seats."
Πλεονεκτήματα: "my wife needed a wheelchair, so we were whisked between terminals. but if we had had to negotiate that long distance by ourselves we would probably have missed the connection because there was only an hour layover and the distance between gates was great"
Πλεονεκτήματα: "Comfort of the flight ,very friendly staff"
Πλεονεκτήματα: "The food, the crew, and the smooth landing"
Μειονεκτήματα: "The seats. Kind of uncomfortable"
Πλεονεκτήματα: "I loved the timing of my connecting flights. Just enough layover time."
Μειονεκτήματα: "There is no entertainment on this flight."
Μειονεκτήματα: "Video screens didn't work. Seats were terrible and some broken. Flight crew was useless."
Πλεονεκτήματα: "EVERYTHING'S Good to come back home"
Πλεονεκτήματα: "Loved the entertainment. Food was great!"
Μειονεκτήματα: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."
Πλεονεκτήματα: "Good service, efficient, professional"
Μειονεκτήματα: "Boarding procedure for business class with being held up in a small holding space"
Πλεονεκτήματα: "Plane was new and good"
Μειονεκτήματα: "Flight was 4 hours delayed"
Μειονεκτήματα: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Μειονεκτήματα: "We were delayed for an hour in London and then immigration and customs in Chicago were awful"
Μειονεκτήματα: "Wifi was down all the way."
Πλεονεκτήματα: "The pasta was great"
Μειονεκτήματα: "Movies with english subtitles"
Πλεονεκτήματα: "Very comfortable seats and the crew was in good spirits"
Μειονεκτήματα: "Our flight was delayed an hour out of Denver and then 4 hours delay out of London to Lisbon. And, after that long delay they didn't even offer free water."
Πλεονεκτήματα: "Who would guess - the food."
Μειονεκτήματα: "reading lights were never fixed during flight."
Πλεονεκτήματα: "Spacious not over crowded smooth flight British Airways was great! Very attentive flight attendants."
Μειονεκτήματα: "Chicago O'Hare was a mess as far as making connections. There was no signage and the airport attendants did not offer any assistance."
Πλεονεκτήματα: "The size of the plane"
Μειονεκτήματα: "Leg space."
Μειονεκτήματα: "Delay and rerouted"
Μειονεκτήματα: "Not enough legroom. Seats with more room are priced 100€ more, as if we should be paying for being a bit taller. Again, too cold. One or two degrees up would have been comfortable. The entertainment system is a bit clumsy and has odd choices. SAS planes are better in that department for example."
Πλεονεκτήματα: "I am very glad BA have bought their food service back from the brink. A big improvement."
Μειονεκτήματα: "I didn’t like that I paid for first and received terrible service in the air and on the ground"
Πλεονεκτήματα: "Crew were cooperative"
Μειονεκτήματα: "There were no veg sandwiches."
Πλεονεκτήματα: "Customer service."
Μειονεκτήματα: "Entertainment need more movies"
Πλεονεκτήματα: "Crew and entertainment are excellent"
Μειονεκτήματα: "Food is mediocre. Temperature on the flights to and from Tel Aviv is very cold (needed blanket and shawl both directions)."
Πλεονεκτήματα: "It was a short but comfortable flight."
Μειονεκτήματα: "Food and movies"
Μειονεκτήματα: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"
Πλεονεκτήματα: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Μειονεκτήματα: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"
Πλεονεκτήματα: "20 minutes late taking off and made up a few minutes. They had run out of sandwiches that we liked so we didn't bother with buying food all in all I'm so food so so trip"
Μειονεκτήματα: "Flight canceled want able to rebook"
Μειονεκτήματα: "I had to pay for my standard seat selection, even within the 24 hour period. They wouldn't serve me tap water, I had to pay for a bottle. The boarding process was abyssmal. Not a great trip."
Πλεονεκτήματα: "The boarding process was smooth and the crew was amazing. Not only the pilot kept us informed but also the crew was outstanding, very helpful and hardworking."
Μειονεκτήματα: "The entertainment system failed as soon as we departed. They reset it for the entire plane but it didn't work for some passengers. Fortunately, mine worked well but I would not have survived such a long flight without the entertainment offered, so I can only imagine how painful it was for those affected. I know this, in hindsight, is a silly problem, but when flying it's important to have options, especially for an 11-hour flight. The crew handled it fantastically, by the way."
Μειονεκτήματα: "No gluten free snacks."
Πλεονεκτήματα: "Flights were on time"
Πλεονεκτήματα: "The staff was very friendly, responsive, and helpful. They made sure we had timely service for all aspects of the trip. Business class was comfortable."
Μειονεκτήματα: "Food had a bit too much sodium. Not a wide enough movie selection in the entertainment."
Μειονεκτήματα: "delayed and they charged for soft drinks"
Μειονεκτήματα: "Using stairs to de-plane"
Πλεονεκτήματα: "Lovely crew"
Μειονεκτήματα: "We never have enough seating space"
Πλεονεκτήματα: "Flight on time"
Πλεονεκτήματα: "The flight and everything associated with it. Food, crew etc"
Μειονεκτήματα: "Customer services failed me"
Μειονεκτήματα: "The time it takes for a full 777 aircraft to empty is excessive. Airlines must think outside the box and view the experience from the customers' perspective to create two or more points of exit."
Πλεονεκτήματα: "Crew was friendly and helpful."
Πλεονεκτήματα: "The crew was very attentive"
Μειονεκτήματα: "The flight was a bit delayed. Overall a good experience!"
Μειονεκτήματα: "To pay for WATER!!!!!"
Πλεονεκτήματα: "Just so comfortable and friendly. I'll fly them again next time!"
Πλεονεκτήματα: "The people were nice."
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Too cramped and the food was mediocre."
Μειονεκτήματα: "It has been a week and British airways still hasn't delivered my suitcase."
Πλεονεκτήματα: "The crew and flight were as expected"
Μειονεκτήματα: "BA caused our original flight on norwegian to be delayed, we subsequently missed our flight from London to Venice. BA wouldn't even credit the cost of the missed flight to the rebooked flight. Had to pay full freight for first class because coach was booked."
Πλεονεκτήματα: "The friendly staff and the entertainment (movies) made my first international flight very enjoyable!"
Μειονεκτήματα: "I paid $100 to sit my the person I was traveling with. I think that's overkill!"
Πλεονεκτήματα: "I flew economy. I was happy that I didn't feel tightly confined in my seat. I'm 5ft. 11 in. tall and had enough legroom so that me knees didn't get pressed up against the seat in front of me. I had the vegan meal and it was good! The staff on board were friendly and professional even when a customer a few rows ahead argued with them! They were able to hear the man out and resolve the problem amicably."
Πλεονεκτήματα: "Great! The flight was smooth, and simple flight. I also love when flights aren't sold out as it allows more room to move around and such."
Πλεονεκτήματα: "Great service and experience."
Μειονεκτήματα: "The boarding was a little long."
Μειονεκτήματα: "I'm surprised there were no complimentary beverages. Also, this is not the airline's fault, but the woman sitting next to me was wearing an excessive amount of perfume, which gave me a headache. I think the airline should make recommendations for passengers not to be heavily scented. As a physician, I worry about patients with RADS (reactive airways dysfunction syndrome) who can develop bronchospasm if exposed to individuals wearing lots of perfume, and a plane is an enclosed space."
Πλεονεκτήματα: "Nothing in specific. But good service and people."
Μειονεκτήματα: "The kids crying"
Πλεονεκτήματα: "Very good flight and no problems to relate. Food was good and service excellent."
Μειονεκτήματα: "No issues to raise."
Μειονεκτήματα: "Special meal ordered was not available"