Πλεονεκτήματα: "Overall Austrian was fine. Smaller plane and people were professional."
Μειονεκτήματα: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Πλεονεκτήματα: "Very good"
Μειονεκτήματα: "Hi am happy"
Πλεονεκτήματα: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Μειονεκτήματα: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Μειονεκτήματα: "Food should be much better than this. Otherwise everything is ok."
Πλεονεκτήματα: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Μειονεκτήματα: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."
Πλεονεκτήματα: "Crew was fantastic and with an exceptional service. Food was really good."
Μειονεκτήματα: "Maybe the seats coudl be a little bit wider"
Πλεονεκτήματα: "Curious crew."
Μειονεκτήματα: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Μειονεκτήματα: "Seats very hard and uncomfortable in economy"
Μειονεκτήματα: "Overhead space on plane was very limited."
Πλεονεκτήματα: "Quick boarding decent legroom"
Μειονεκτήματα: "Breakfast was not great"
Μειονεκτήματα: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Μειονεκτήματα: "The crew dropped the bottle to the head of my son."
Πλεονεκτήματα: "I like the food and servise"
Πλεονεκτήματα: "I liked the abundant choices for entertainment and the comfortable seating."
Μειονεκτήματα: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Μειονεκτήματα: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Πλεονεκτήματα: "It was a high quality service hands down."
Μειονεκτήματα: "The available entertainment choices were a little limited."
Πλεονεκτήματα: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Μειονεκτήματα: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Πλεονεκτήματα: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Μειονεκτήματα: "I really can’t think of anything I didn’t like!"
Μειονεκτήματα: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Πλεονεκτήματα: "Timing flight people working very nice and hospitality"
Πλεονεκτήματα: "The service was superb!"
Μειονεκτήματα: "The flight was too short."
Μειονεκτήματα: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Πλεονεκτήματα: "Safety, timeliness, friendliness of staff"
Μειονεκτήματα: "Entertainment is outdated"
Πλεονεκτήματα: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Πλεονεκτήματα: "That is was on time!"
Μειονεκτήματα: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."
Πλεονεκτήματα: "Excellent service."
Μειονεκτήματα: "Somewhat expensive for Vienna - Brussels one way route."
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "Everything was fine"
Πλεονεκτήματα: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Πλεονεκτήματα: "The plane was comfortable and clean. Internet was offered"
Μειονεκτήματα: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Πλεονεκτήματα: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Μειονεκτήματα: "Transit time through Vienna was particularly frustrating."
Πλεονεκτήματα: "We arrived on time"
Μειονεκτήματα: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Πλεονεκτήματα: "Staff, seats (exit)"
Μειονεκτήματα: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Πλεονεκτήματα: "The aircraft was very clean. Very friendly crew."
Πλεονεκτήματα: "Great staff, friendly and helpful."
Πλεονεκτήματα: "The seats on Austrian airline are very comfortable"
Μειονεκτήματα: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Πλεονεκτήματα: "very short layover and my check luggage made it all the way home with no problems"
Πλεονεκτήματα: "Flight crew was pleasant, calm, and efficient."
Πλεονεκτήματα: "Staff was friendly and the flight was pleasant."
Πλεονεκτήματα: "Pleasant flight crews on all flights."
Μειονεκτήματα: "Cramped seating in coach."
Μειονεκτήματα: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."
Πλεονεκτήματα: "Excellent crew and service!"
Πλεονεκτήματα: "Staff was pleasant and competent"
Μειονεκτήματα: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Πλεονεκτήματα: "Made it there safely."
Μειονεκτήματα: "Not much space in the seats on the flight especially for 10 straight hours."
Πλεονεκτήματα: "Glad to have coffee and sweet treat. Attentive and pleasant crew."
Μειονεκτήματα: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Μειονεκτήματα: "nothing - service for the money was top notch"
Μειονεκτήματα: "Gate agent talked me into checking a piece of luggage. Lost 3 pieces of luggage for 2 days. Plane was late so very stressful making our connection. Had to run thru Heathrow."
Μειονεκτήματα: "Wifi access"
Μειονεκτήματα: "Wifi was down all the way."
Μειονεκτήματα: "The flight was cancelled."
Μειονεκτήματα: "Departing on time."
Μειονεκτήματα: "Premium economy amenities were outdated, specifically the seats. My tray table was unable to lie flat so food/drink kept sliding off. Quite unacceptable. I’ll fly American next time in premium economy, much better at the moment."
Μειονεκτήματα: "Everything else"
Μειονεκτήματα: "No complimentary drinks and very tight quarters"
Πλεονεκτήματα: "Friendly crew, decent food, and solid entertainment."
Μειονεκτήματα: "Economy seating was very cramped, even for me at 5’5”. The plane didn’t have WiFi, which is unacceptable in 2018."
Μειονεκτήματα: "They gave 2 veggie meals to mu big strapping men seat mates and the ignored me entirely!"
Πλεονεκτήματα: "I liked that the seats were very comfortable and had enough space."
Μειονεκτήματα: "I didn’t like that I had to go through security twice once upon arrival and once in London. i also wish I would have booked a different airline so I could have had a direct flight. That wasn’t a problem with this airline though, just my negligence with research."
Πλεονεκτήματα: "Not being squeezed into a claustrophobic window seat."
Μειονεκτήματα: "Nothing to report."
Πλεονεκτήματα: "Staff that served us."
Μειονεκτήματα: "By the time our turn came there was no more choice in food."
Πλεονεκτήματα: "Nice staff. Decent entertainment system."
Μειονεκτήματα: "Lack of leg room. Uncomfortable seats."
Πλεονεκτήματα: "Great flight with excellent service, food and drinks"
Μειονεκτήματα: "Boarding takes longer on BA than any other airline I've flown on. Breakfast was awful. Cream cheese on a white roll tastes like paste. You'll really could be doing better than this."
Μειονεκτήματα: "I did not like the food"
Πλεονεκτήματα: "Funny safety video. Good beer and wine. Lots of movie choices. Never a line to the toilets."
Μειονεκτήματα: "Cramped seating area, but I did have an extra seat next to me."
Πλεονεκτήματα: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."
Πλεονεκτήματα: "The cabin crew went above and beyond to work around my bit allergy. They were so helpful. I loved the free cocktails and wine as well as meal service."
Πλεονεκτήματα: "That i had whole row to myself practically"
Μειονεκτήματα: "Food. I had no gluten free breakfast practically. The lady accidently gave away my meal to someone else so they gave me the dinner i had missed. There was a problem with the jetties and so we couldnt get off plane it caused me to miss my connecting flight. Crew not helful in trying to get gate info of my connecting flight nor letting us know if our connecting flight could be held a few minutes to make sure we could get on it"
Πλεονεκτήματα: "Very smooth and fast."
Μειονεκτήματα: "BA website very confusing and not efficient. There is. No option to book seats online. You. Only had the option to pay extra to book seats online which was crazy since there were many vacant seats on board ... it said you could book your seats for free online24 hours before flight but this options wasn't working ! This should not happen in these times"
Μειονεκτήματα: "Unfortunately, I couldn't travel as I was told to bring the credit card used in the booking of my flight. This was not explained in the booking option. Thus I would need a refund on my flight ticket."
Πλεονεκτήματα: "Good friendly service. Flights were on time."
Μειονεκτήματα: "Food, especially breakfast is atrocious."
Πλεονεκτήματα: "Cabin Crew"
Μειονεκτήματα: "Seat and seat space"
Πλεονεκτήματα: "The crew was great"
Μειονεκτήματα: "Didn't like the 2 hour delay. Had to wait on the runway because of lack of organization at the london airport."
Πλεονεκτήματα: "The crew was wonderful"
Μειονεκτήματα: "Since it was British Air, we would have had to pay $800 total to get seat assignments in advance. Because I refused to pay this exorbitant amount, my wife and I got whatever seats were leftover as assigned by BA's computer. As it was, there computer was all screwed up and we couldn't see our seat assignments or check in online and had to do that at the airport. Others reported getting tangled up with BA's computer system."
Πλεονεκτήματα: "Entertainment and space."
Μειονεκτήματα: "Seat cushioning, and food quality."
Μειονεκτήματα: "I thought the seats we were not comfortable"
Πλεονεκτήματα: "Modern plane, great crew"
Μειονεκτήματα: "Free seat next to me, kept getting filled by unassigned passengers, cramping my situation. One old lady took the seat & was snoring."
Πλεονεκτήματα: "The crew was amazing!!!!"
Μειονεκτήματα: "No leg room!"
Πλεονεκτήματα: "Loved the wide selection of movies to watch, as well as being served two meals."
Μειονεκτήματα: "I wished the seats reclined more. The flight would have been near perfect then!"
Πλεονεκτήματα: "They had a lot of entertainment options"
Μειονεκτήματα: "I was skipped over when they served dinner"
Πλεονεκτήματα: "good service"
Πλεονεκτήματα: "Seats were pretty comfortable. Food was quite good. Crew were helpful."
Μειονεκτήματα: "See above."
Μειονεκτήματα: "Missed flight due to BA delay from Edinburgh"
Πλεονεκτήματα: "Nothing was bad. Take off to landing was great. Red wine was"
Πλεονεκτήματα: "Excellent customer service"
Μειονεκτήματα: "Not much leg room in economy"
Πλεονεκτήματα: "Service was excellent!"
Μειονεκτήματα: "On time, courtesy courtesy was second to none!!"
Πλεονεκτήματα: "We boarded almost 1hr early, took off on time and landed just before scheduled."
Πλεονεκτήματα: "The staff is friendly and were genuinely doing their best withwhat they had"
Μειονεκτήματα: "The check in / baggage drop off took too long. There were only two workers in that section and for maybe arpund 10-20 mins there was only 1 person helping everyone. It was very frustrating, esp when there were 3 people working in the world club section when that line has fewer people in the first place. I suggest having the world club staff taking some of the regular customers and alternating with the world club members"
Μειονεκτήματα: "luggage didnt arrive"
Πλεονεκτήματα: "I liked everything about the service."
Πλεονεκτήματα: "On time."
Μειονεκτήματα: "Last-minute gate change with no announcement."
Πλεονεκτήματα: "Nice plane and good food, very nice flight!"
Πλεονεκτήματα: "Liked the private bin to hold personal belongings in."
Μειονεκτήματα: "Paid $81 used for a twin seat and they assigned the second seat to another traveler without refunding my $81 dollars. The passenger was over 6ft and large taking up a large amount of space."