Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Vegetarian option of the food. Constant hydration"
Πλεονεκτήματα: "Everything is well organized, crew members were great."
Μειονεκτήματα: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Πλεονεκτήματα: "Staff was extremely nice and helpful"
Μειονεκτήματα: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew were nice and the service very good. The layover was short."
Μειονεκτήματα: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Πλεονεκτήματα: "Good. Thanks."
Πλεονεκτήματα: "Crew was amazing"
Μειονεκτήματα: "Delayed flight caused me to miss connection."
Μειονεκτήματα: "You can’t go wrong with Lufthansa."
Μειονεκτήματα: "All great"
Πλεονεκτήματα: "The boarding process was well organized and fast."
Πλεονεκτήματα: "Flight attendants went above and beyond helping my little granddaughter who was ill with a fever. Economy Plus is very comfortable with great service. My special meal was delicious."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"
Πλεονεκτήματα: "Professional crew. Excellent service. Punctual. Efficient boarding in Munich. Good communication from pilot"
Πλεονεκτήματα: "Anna, she was the supervisor at the check in desk at Denver airport. She was super helpful and very nice. She went above and beyond to help me out with the issue i had... but everyone else i went to get help from were not at all helpful (3 other people), sour face, they probably hate their job. Movie choices on flight to Munich were great. Smooth flight, I didn't lose my bag so that was great too!"
Μειονεκτήματα: "Rude crew member. One bad apple ruins the whole bunch. I pre selected my sest at check in on line but got different seat. Not sure why but that was uncalled for. Boarding was 35 minutes late because flight arrived late also. The lady that boarded us was nice and funny."
Μειονεκτήματα: "Horrible experience. Stranded for 3 hours inside stationary flight, 4 hours in a long queue. Very very poorly managed. I slept on a chair in the cold weather. Atleast make arrangements for bad situations, apparently I was booked on another flight but they made me stand in a 4 hour long queue to find that out. Kiosk outside showed I was put in no flight. One of my worst experiences and rest assured if I’m given a chance I will never choose Lufthansa again."
Μειονεκτήματα: "Most of it"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "When I missed the flight in Brussels I had no options re: changing my ticket as there was no ticket sales counter at the airport. Had to go to the travel agent and book a flight on another carrier."
Μειονεκτήματα: "Again 2 hours delay"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "The food and frequency of service and free checked bag were among my favorite parts of the flight. Overall the flight was fantastic. I loved the camera feature that allowed you to look at the outside of the plane. The crew was so friendly and courteous."
Μειονεκτήματα: "The amount of entertainment available was not unappreciated, I enjoyed many of the documentaries although I wish there had been even more nature documentaries, as those are my favorite :) I did hope for a more updated selection of Hollywood movies."
Μειονεκτήματα: "The food is not tasty"
Πλεονεκτήματα: "I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent."
Μειονεκτήματα: "The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much."
Πλεονεκτήματα: "Leg room is superior!"
Πλεονεκτήματα: "waited for us to get to gate"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Seat headrest flaps were broken"
Πλεονεκτήματα: "This was actually a United Airlines flight connecting to a Lufthansa flight in Munich. The crew was friendly and thanked us individually for flying with them as we prepared for landing."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "keep going"
Πλεονεκτήματα: "It was all together a pleasant trip."
Μειονεκτήματα: "Same as Abu e"
Πλεονεκτήματα: "Allowing people to cut in line No security No help Nothing dine"
Μειονεκτήματα: "No communication No concern Hot tired hungry"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Πλεονεκτήματα: "Friendly, professional staff"
Μειονεκτήματα: "Personal space too small"
Μειονεκτήματα: "seats were old and uncofmortable. i asked for coffee which they totally forgot to bring me and the crew was just generally mean and very dismissive. no food at all - could have served a breakfast sandwich or something no entertainment or charging docks. ."
Μειονεκτήματα: "In Boston, the boarding process was worst I have seen of any airlines and terribly organized. Given it was 747 flight, the boarding took over an hour and 50 min behind scheduled start time. The crew did not board until after the scheduled boarding time. No crowd control or baggage control announcements. compounded with traffic on the runway"
Πλεονεκτήματα: "Nice crew, water waiting for me at my seat and other small amenities that made a big difference. Great entertainment system on board."
Μειονεκτήματα: "Boarding was a bit chaotic."
Πλεονεκτήματα: "On time, quick, reliable."
Πλεονεκτήματα: "quiet on-time flight"
Μειονεκτήματα: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Πλεονεκτήματα: "Staff was exceptionally friendly and efficient. Aircraft was pleasant and clean. Seats are a bit uncomfortable in that they seemed to lack cushion comfort but space was OK for economy class. I will highly recommend your airline to others. Thank you!"
Μειονεκτήματα: "Food quality was not good."
Πλεονεκτήματα: "The crew was attentive and friendly. The seat was relatively comfortable. My special meal was good."
Μειονεκτήματα: "I was frustrated with the entertainment system. I watched one film, and that was fine, but immediately after, I could no longer watch anything, even the film I watched previously, and it turned out that something had happened to all of the screens in my central section. Even after rebooting the system, it would not work again."
Μειονεκτήματα: "Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on..."
Μειονεκτήματα: "Flight left late from London."
Πλεονεκτήματα: "Crew were wonderful."
Μειονεκτήματα: "It would be good if ba could stop losing my luggage."
Πλεονεκτήματα: "The price!"
Μειονεκτήματα: "Internet connection."
Μειονεκτήματα: "You charge for water now? And again zero help for passengers with tight connections bc of BA being late"
Πλεονεκτήματα: "Service was good on the plane"
Μειονεκτήματα: "Thought I had purchased an optima coach, but was forced to pay $60 baggage fee. At checkin, asked for aisle seat, but agent had already assigned a middle seat. Then asked to change to an aisle seat, but she demanded $30 to change. Aftwr boarding was complete, there were at least 6 aisle seats empt"
Μειονεκτήματα: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Μειονεκτήματα: "Should have the seat assignments opened in advance for international passengers, especially who paid for business class."
Μειονεκτήματα: "Crews service"
Μειονεκτήματα: "One flight attendant was exceedingly rude during the boarding process, but thankfully she was not in our area."
Πλεονεκτήματα: "Everything was fairly mediocre..."
Μειονεκτήματα: "They lost my ski bag! I had PLENTY of time between connecting flights and to not have my ski bag show up at my final destination (Munich - which was also a British Airways flight) was pretty bad. This set me back 4 hours after I've already been traveling for 20 hours! BOOO"
Πλεονεκτήματα: "the food was surprisingly good; crew very helpful after I was asked to switch seats due to screen malfunction, they helped find space to move my carry-on further front as well and assisted in getting it back after landing"
Πλεονεκτήματα: "Comfortable economy seats. Excellent experienced staff."
Μειονεκτήματα: "Food was so so. Entertainment system is old and a bit slow."
Μειονεκτήματα: "Entire trip was cancelled due to a missed connectio in Chicago on Sept 3 and inability to rebook because all flights were overbooked the following day."
Πλεονεκτήματα: "On time and comfortable flight."
Μειονεκτήματα: "No free snacks."
Μειονεκτήματα: "They had no on-line check-in and I was assigned a middle seat and couldn't get it changed. For premium economy pricing, you would expect better."
Μειονεκτήματα: "Everything was good"
Μειονεκτήματα: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"
Πλεονεκτήματα: "Treated coach like first class."
Πλεονεκτήματα: "All BA staff were professional, pleasant and helpful. My seat had more leg room than I was expecting (after a flight Seattle to Heathrow where my knees were jammed against the seat ahead of me."
Μειονεκτήματα: "I was frustrated that I had to pay for either a cup of coffee or water. Since all healthcare providers recommend that one must drink water on a flight to stay hydrated and healthy, a complimentary bottle of water would have supported healthy travel. Due to a short layover in Heathrow, I had no time to fill my own water bottle."
Πλεονεκτήματα: "Service, generally"
Μειονεκτήματα: "Noticeable lower standards on flights bound for India: poor quality seats and TV monitors."
Μειονεκτήματα: "BA website very confusing and not efficient. There is. No option to book seats online. You. Only had the option to pay extra to book seats online which was crazy since there were many vacant seats on board ... it said you could book your seats for free online24 hours before flight but this options wasn't working ! This should not happen in these times"
Μειονεκτήματα: "Missed flight due to incompetence"
Πλεονεκτήματα: "Quick easy flight"
Μειονεκτήματα: "Was delayed and plane wasnt cleaned pre boarding"
Πλεονεκτήματα: "The crew was wonderful"
Μειονεκτήματα: "Since it was British Air, we would have had to pay $800 total to get seat assignments in advance. Because I refused to pay this exorbitant amount, my wife and I got whatever seats were leftover as assigned by BA's computer. As it was, there computer was all screwed up and we couldn't see our seat assignments or check in online and had to do that at the airport. Others reported getting tangled up with BA's computer system."
Πλεονεκτήματα: "Everything was great! Good food and service. On time flight. No complaints!"
Μειονεκτήματα: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Πλεονεκτήματα: "Short flight, slept all the way!"
Μειονεκτήματα: "Did not eat and no entertainment on this short flight so food and entertainment not applicable."
Μειονεκτήματα: "Crew was virtually invisible. Entertainment system very dated."
Πλεονεκτήματα: "The size of the airplane. Very spacious!"
Μειονεκτήματα: "2 hour delay"
Μειονεκτήματα: "We were not offered water or snacks unless we wanted to purchase, while the "first class" was given free meals and drinks. I was seated next to the curtain and they continually pushed it in to me as they serviced the plane."
Πλεονεκτήματα: "British Airways lounges at Newark and London were good places to relax and have decent food and drinks selections."
Μειονεκτήματα: "British Airways in-air entertainment and food options in aconomy leave much to be desired."
Πλεονεκτήματα: "Amazing flight - Crew was attentive and helpful"
Μειονεκτήματα: "The entertainment screen on the seat back was broken. The flight attendant said she would reset it or find us another seat but that never happened. Ten hours is a long time without the screen. Also they were out of meal choices by the time she got to our row and the chicken dish that was left was inedible."
Μειονεκτήματα: "Boarding security very bad"
Πλεονεκτήματα: "Friendly and patient flight attendants"
Μειονεκτήματα: "No drink service"
Πλεονεκτήματα: "Eveything very comfortable flight. So much better than American airlines!"
Μειονεκτήματα: "Tray table a little small and instructuins needed for all places to plug in."
Πλεονεκτήματα: "Wider isle and overhead space."
Μειονεκτήματα: "TV screen difficult to see."
Μειονεκτήματα: "No drink for economy, short fly"
Πλεονεκτήματα: "Great! The flight was smooth, and simple flight. I also love when flights aren't sold out as it allows more room to move around and such."
Πλεονεκτήματα: "Professional service. On time departure, early arrival."
Πλεονεκτήματα: "Good choice of entertainment"
Μειονεκτήματα: "It was difficult to get out of the seat when seat in front was reclined."
Μειονεκτήματα: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."
Μειονεκτήματα: "This flight was delayed for 3 hrs which meant I would miss 2 onward connections-- had to be re- booked on American"
Πλεονεκτήματα: "Everything was perfect."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "They have completely eliminated complimentary beverage service. Not even a glass of water!"
Πλεονεκτήματα: "Flight crew were very nice. The entertainment was nice. The inflight meal was good."
Μειονεκτήματα: "British airways told us we can't take our standard size carry on in the flight and have to check it in. They damaged our luggage. The personnel at their LAX kiosk were very rude when we wanted to report the damaged bag and turned a nice experience into a bad one."
Πλεονεκτήματα: "Staff all very pleasant."
Μειονεκτήματα: "Forced to check carry-on bag at the gate at which point they apparently gave me a baggage claim ticket with someone else's name on it. Because of all the uncertainty when they decided to do this, it was not caught until the bags did not show up at my final destination. They were however very pleasant while incorrectly marking our bags."