Μειονεκτήματα: "Flight delayed, sat on plane on ground for 4 hours then missed connecting flight."
Μειονεκτήματα: "crew at the gate."
Μειονεκτήματα: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Πλεονεκτήματα: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Μειονεκτήματα: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."
Πλεονεκτήματα: "Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich"
Μειονεκτήματα: "Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard."
Πλεονεκτήματα: "Seats super comfy"
Πλεονεκτήματα: "Lost the luggage"
Μειονεκτήματα: "The food was really bad. I prebooked an AISLE seat and of course I was given the WINDOW!"
Πλεονεκτήματα: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Μειονεκτήματα: "the seats are small and very small space in comparison to Lufthansa"
Πλεονεκτήματα: "Great scenery!!!"
Πλεονεκτήματα: "The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air"
Πλεονεκτήματα: "The booking to a new flight was seamless."
Μειονεκτήματα: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Πλεονεκτήματα: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Μειονεκτήματα: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Πλεονεκτήματα: "Everything was very good. From the staff, to the food and comfort. Excellent!"
Πλεονεκτήματα: "Great flight. Lots of good food."
Πλεονεκτήματα: "The service and food are very good."
Μειονεκτήματα: "Tight space for business class."
Πλεονεκτήματα: "Staff walked around with water quite a bit, gave my kids a special kids meal"
Μειονεκτήματα: "A little tight in economy and i am short"
Πλεονεκτήματα: "Everything was as accommodating as possible."
Πλεονεκτήματα: "Nice staff and inflight service. seats were great"
Πλεονεκτήματα: "It was an 8.5 hour flight and we got fed 2 meals, 2 snacks and had lots of beverage breaks! We were delayed a little but it was due to an issue in France, not anything to do with the airplane, and the captain found a solution faster than he had originally said he would (with the help of the tower of course)."
Μειονεκτήματα: "The legroom in economy is just as bad as you would expect."
Πλεονεκτήματα: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."
Πλεονεκτήματα: "on time, good food, pleasant service"
Πλεονεκτήματα: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Μειονεκτήματα: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Μειονεκτήματα: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Πλεονεκτήματα: "Legroom is too little"
Μειονεκτήματα: "I could not obtain a refund."
Πλεονεκτήματα: "The crew was very friendly and helpful."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "I was concerned the connections would be too tight but it worked out great!"
Πλεονεκτήματα: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Πλεονεκτήματα: "Attention to details from flight attendants"
Μειονεκτήματα: "The food was not to my liking except for the crackers, ice cream and water!!"
Πλεονεκτήματα: "Crew, food...."
Μειονεκτήματα: "As I said before..."
Μειονεκτήματα: "Expired cheese. Loudest plane I have ever been on."
Πλεονεκτήματα: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Μειονεκτήματα: "Everything was good."
Πλεονεκτήματα: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Μειονεκτήματα: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Πλεονεκτήματα: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Μειονεκτήματα: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Μειονεκτήματα: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."
Μειονεκτήματα: "Didn't find anything."
Πλεονεκτήματα: "General good service, food was good"
Μειονεκτήματα: "Airplane wasn't clean, we had hair on the headrest cover and asked one of the crew members for new headrest cover but was ignored."
Πλεονεκτήματα: "efficient boarding ang pre- boarding"
Μειονεκτήματα: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"
Πλεονεκτήματα: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"
Μειονεκτήματα: "The boarding process at Zurich airport was a mess. There was no communication at the gate to tell passengers what to do or where to stand"
Πλεονεκτήματα: "Airline attendants were very polite and nice."
Μειονεκτήματα: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."
Πλεονεκτήματα: "Good staff, food, service"
Μειονεκτήματα: "No leg room for us tall people!"
Μειονεκτήματα: "Flight was delayed 4 hours. Asked 3 different personnel at Zurich airport at no one could help with wifi or how it could be accessed since both wifi scanning machine in Gate E area weren't working. It just seemed that they were incompetent or weren't willing to help. Crew on flight were very nice. Vegetarian food options better than chicken / meat options."
Πλεονεκτήματα: "Cabin crew was very nice and organized."
Μειονεκτήματα: "Flight delayed , and while waiting for long time I was not sure which gate to wait infront."
Πλεονεκτήματα: "Flight wasn't full, so we were spread out and had more room"
Μειονεκτήματα: "Carry-on allowances continue to be significantly less than other comparable airlines- was only allowed one piece"
Πλεονεκτήματα: "food was pretty good, nice selection of movies"
Μειονεκτήματα: "cramped seats"
Μειονεκτήματα: "Food, entertainment program, pillows and blankets would have been nice,"
Μειονεκτήματα: "Everything was excellent! I will be flying with them again!"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "All great except my seat."
Μειονεκτήματα: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."
Πλεονεκτήματα: "On time with excellent care by staff"
Μειονεκτήματα: "Long walk on the airport for connecting flight"
Πλεονεκτήματα: "I liked the part of entertainment, bunch of free movies we could watch"
Μειονεκτήματα: "the Meals. It could have been perfect when there was other options than vegetarian."
Πλεονεκτήματα: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Great aircraft"
Μειονεκτήματα: "Waiting for arrival gate"
Πλεονεκτήματα: "Comfortable plane, food good, flight attendants professional. No complaints"
Πλεονεκτήματα: "Everything went off without a hitch. Love how organized Lufthansa is."
Πλεονεκτήματα: "On time good entertainment"
Μειονεκτήματα: "The seats were horrible"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "The flight was over 4 hours delayed and we only received a 10 euro voucher. The boarding process was chaotic and stressful."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "everything - especially the way they treat their customers."
Πλεονεκτήματα: "Same as above."
Μειονεκτήματα: "Same as above."
Πλεονεκτήματα: "Clean and efficient. Great service."
Μειονεκτήματα: "Crowded seating. Need better headphones."
Πλεονεκτήματα: "No complaints - quick flight."
Πλεονεκτήματα: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Πλεονεκτήματα: "Their service is excellent on board ."
Πλεονεκτήματα: "Efficient and pleasant service."
Πλεονεκτήματα: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Μειονεκτήματα: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Πλεονεκτήματα: "Leg room is superior!"
Πλεονεκτήματα: "crew, food, seat location, service."
Μειονεκτήματα: "Entertainment selections were limited."
Πλεονεκτήματα: "great service and flight"
Πλεονεκτήματα: "Comfortable, timely and pleasant overall."
Πλεονεκτήματα: "The most professional and helpful crew"
Μειονεκτήματα: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."
Μειονεκτήματα: "I had requested a gluten free meal weeks before my travel and it was not confirmed for the Naples to Frankfurt flight. I think that if I already requested ahead of time that the flight crew should know about it and be ready to provide me with the correct meal even if I don't call back and confirm."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."
Πλεονεκτήματα: "Smooth flight. Competent crew. Excellent service."
Μειονεκτήματα: "My entertainment screen was barely functional. Also, I was in a window seat and the space under the seat in front of me had a white metal box taking up part of my legroom. Not anything I would have seen on a seating diagram."
Πλεονεκτήματα: "Love crew & very clean"
Μειονεκτήματα: "Need better food options for vegans"
Πλεονεκτήματα: "Exceptional staff, service."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Πλεονεκτήματα: "excellent service"
Μειονεκτήματα: "very long wait for baggage"
Πλεονεκτήματα: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."
Πλεονεκτήματα: "excellent seats, service, food, entertainment."
Μειονεκτήματα: "Was not poker game :("
Πλεονεκτήματα: "Larger than expected in room. Lots of movie options. Food was pretty good"
Μειονεκτήματα: "Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given."
Πλεονεκτήματα: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"
Μειονεκτήματα: "Impossible to select seats online because of technical issues thus our family got spread all over the plane in middle seat. Our next connecting flight got cancelled without notice so we got booked on the next flight 3 hours later. My complain on their web site after this poor trip has been acknowledged automatically but completely ignored by the customer service."
Πλεονεκτήματα: "Polite crew."
Μειονεκτήματα: "Small caps, small liquid amounts was served. They cut back in to water, soda, juice, coffee, leaving the travelers loosing body-water!! The food was cheap and cliche!!"
Πλεονεκτήματα: "Good amount of leg space"
Πλεονεκτήματα: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Πλεονεκτήματα: "Good entertainment choices."
Μειονεκτήματα: "Seat could be more comfortable"
Πλεονεκτήματα: "Crew was good and entertainment was great."
Μειονεκτήματα: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Πλεονεκτήματα: "That we landed in the end"
Μειονεκτήματα: "More communication to passengers when there are so big delays (almost 2 hours)"
Πλεονεκτήματα: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Μειονεκτήματα: "It would be wonderful to have all seats the same as first class for a long distance flight."
Μειονεκτήματα: "Overhead space on plane was very limited."
Πλεονεκτήματα: "The wafer bar. Pilot had a good landing in high winds and snow."
Μειονεκτήματα: "Nothing to complain."
Πλεονεκτήματα: "Quick boarding decent legroom"
Μειονεκτήματα: "Breakfast was not great"
Μειονεκτήματα: "Menu was poor"
Μειονεκτήματα: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Πλεονεκτήματα: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Μειονεκτήματα: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Πλεονεκτήματα: "It was a high quality service hands down."
Μειονεκτήματα: "The available entertainment choices were a little limited."
Μειονεκτήματα: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Πλεονεκτήματα: "Crew were polite and accommodating."
Μειονεκτήματα: "Plane temperature was too hot, despite my repeated requests to the crew to lower the temp. No one on this flight opened a single blanket - was that the goal? It was too hot to even sleep."
Πλεονεκτήματα: "Had 45 Min to connect at vienna airport and our first flight was delayed so we had to run to get in time to the gate. Literally the gate was on the opposite side of the airport. Bad logistics"
Πλεονεκτήματα: "Safe trip"
Μειονεκτήματα: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Πλεονεκτήματα: "Flight on time"
Μειονεκτήματα: "nothing I can think of"
Πλεονεκτήματα: "It was a very safe trip"
Μειονεκτήματα: "Small space in Economy class"
Μειονεκτήματα: "The worst airline, customer service ever"
Μειονεκτήματα: "They cancel the flight without letting me know!"
Πλεονεκτήματα: "The service. Very attentive staff."
Μειονεκτήματα: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."
Πλεονεκτήματα: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Μειονεκτήματα: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
Πλεονεκτήματα: "I like the food , service and clean airplane."
Μειονεκτήματα: "The seats were uncomfortable."
Πλεονεκτήματα: "Most of the crew were nice. Efficient."
Μειονεκτήματα: "Ridiculously small seats and legroom."
Πλεονεκτήματα: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Μειονεκτήματα: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Μειονεκτήματα: "Behavior of AA. We came with AA from Nica to Wien on time and AA did not allowed us to take plane to Zagreb. They changed to latter fly with CA. Shameful and inadmissible !"
Πλεονεκτήματα: "The staff from service center helped me to solve problem with my flight, it was short connection, around 35 minutes, and I missed my aircraft, but in the service center gave me ticket to the next flight, The problem was solved."
Μειονεκτήματα: "Boarding in the first flight was late for 15 minutes, but may be it has some objective reasons."
Πλεονεκτήματα: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Μειονεκτήματα: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Μειονεκτήματα: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"
Μειονεκτήματα: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."
Μειονεκτήματα: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"
Πλεονεκτήματα: "The staff was very pleasant"
Μειονεκτήματα: "Very crowded plane!"
Πλεονεκτήματα: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Πλεονεκτήματα: "Made everything easy, stayed on time, clean."
Μειονεκτήματα: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Πλεονεκτήματα: "Nothing special - nice crew"
Πλεονεκτήματα: "The service on board was fantastic. The flight was very smooth."
Πλεονεκτήματα: "Never again with KAYAK. Sorry."
Πλεονεκτήματα: "The plane was comfortable and the crew was very nice."
Μειονεκτήματα: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."
Πλεονεκτήματα: "Excellent personnel. Will use Austrian Airlines again!"
Πλεονεκτήματα: "On time, friendly staff"
Πλεονεκτήματα: "They were nice, rushed through beverages, but since it was a short flight that's understandable."
Μειονεκτήματα: "The top cushion on the seats could be less bulky."
Πλεονεκτήματα: "The crew was amazing!"
Μειονεκτήματα: "I can't think of a thing"
Πλεονεκτήματα: "Crew was good. Seats were good."
Πλεονεκτήματα: "Crew and food and communication were great!"
Μειονεκτήματα: "Non dairy food options"
Μειονεκτήματα: "Provide hot water"
Πλεονεκτήματα: "The entire trip was wonderful! Entertainment system, food and seats were just fine. Boarding made sense and was done in an organized manner."
Μειονεκτήματα: "I don’t have a thing to complain about"
Πλεονεκτήματα: "Crew was amazing. Polite and friendly."
Μειονεκτήματα: "Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average."
Πλεονεκτήματα: "The crew were friendly, v professional, v pleasant! The meal was hot fresh delicious! Great flight!!!!"
Μειονεκτήματα: "They should serve FREE coffee on the connecting flight Dublin to London at 6 am. Ridiculous to make us pay for coffee after a long, international flight."
Πλεονεκτήματα: "U.S. Customs at the Dublin airport is helpful so when you land in the US after a long flight you can get home quicker."
Μειονεκτήματα: "Nothing. All was great."
Μειονεκτήματα: "No middle seat"
Πλεονεκτήματα: "Staff was wonderful, food was great! Takeoff was a little delayed but they kept us informed and that was fine. Over all a wonderful experience"
Πλεονεκτήματα: "Crew was professional and polite. Food was tasty. Good entertainment available."
Μειονεκτήματα: "Unfortunately, some technical issues prevented us from taking off on time, and we had about an 1 hour and 15 minute delay."
Πλεονεκτήματα: "Aer Lingus flight was great - comfortable seats, good entertainment options with movies an music and good food!"
Μειονεκτήματα: "After attempting to check in at the baggage machine, we were told we had to go through the check in line. Then after waiting 60 minutes in line at the Aer Lingus counter we were told we were 15 minutes past the boarding closing time. So even though we were still an hour before our flight we couldn't get a boarding pass to get on the plane. We then had to pay $150 x 3 to get on the same flight the next day. We will never fly Aer Lingus again and will never fly through Dublin again."
Πλεονεκτήματα: "Food good. But best was that US Immigration was in Dublin, not NYC, where there was no line!"
Πλεονεκτήματα: "sound quality was very poor, I could barely understand what was said in movies."
Πλεονεκτήματα: "I thought the airline was nice and it was a seamless process getting on the flight."
Μειονεκτήματα: "I am not sure if it is the airlines have different cultures but the flight attendants weren't overly warm..I would describe them as lukewarm We had just got off another flight were the attendants were warm in how they greeted us."
Πλεονεκτήματα: "Food was excellent and drinks came along frequently"
Μειονεκτήματα: "Staff wasn't rude but not friendly."
Πλεονεκτήματα: "Crew was excellent and very nice"
Μειονεκτήματα: "Left from Venice and stood in line to check in and check bags for an hour. unable to check in before arriving. Had to run through the airport to make our flight. Absurd that I couldn’t get a cup of water without paying"
Μειονεκτήματα: "For some reason I am not sure of the flight was late taking off. I think the plane may have been delayed before arriving in Dublin."
Πλεονεκτήματα: "Food was delicious. Plenty of space to stow carry on baggage. Comfortable seats."
Μειονεκτήματα: "Nothing to add"
Πλεονεκτήματα: "Movie selection and availability"
Μειονεκτήματα: "Boarding was late Water was offered only at the beginning"
Μειονεκτήματα: "Free-for-all boarding was less than ideal. Boarding by seat rows as on Boston to Dublin flight would have been better."
Πλεονεκτήματα: "Even if Aer LIngus is considered a low cost, I felt it was everything but that. The plane looked new, the board computers were modern and had the latest movies, there were charging docks for phones and even internet. We got to Orlando 30 minutes ahead of schedule, which was great!"
Πλεονεκτήματα: "The employees were very nice and helpful."
Μειονεκτήματα: "Our itinerary was a little confusing, because it said british airways, but we were flying on aer lingus. So we went to the wrong gate at first, luckily we had shown up early amd that gave us plenty of time to make it to the correct gate."
Πλεονεκτήματα: "Seats, Service , food Everything was great"
Μειονεκτήματα: "the entertainment system is not good as other airlines, also the served drink is not good."
Πλεονεκτήματα: "Timely and efficient - no delays after the holiday"
Πλεονεκτήματα: "Seats and service was excellent. Flight was on time and very organized."
Πλεονεκτήματα: "Flight was on time."
Μειονεκτήματα: "Terminals were too far apart. Long walk to get to security. Too many repetitive checkpoints."
Πλεονεκτήματα: "Excellent service from counter in both Newark and Dublin. Cabin crew was very attentive and complimentary food and beverage was just great!"
Πλεονεκτήματα: "The Dublin to Manchester leg of the flight was far friendlier. Food was bad. No service to speak of on transatlantic potion. Couldn’t even get a refill on coffee after one tiny cup at breakfast."
Μειονεκτήματα: "No complimentary refreshments offered, not even water."
Πλεονεκτήματα: "Great crew."
Μειονεκτήματα: "No free alcochol. Had to spend a night in Dublin just to connect! Over two hours late. And Aer Lingus really stunk flying the night before from Milano to Dublin. One person at their many counters for two hundred passenegers. Last time for Aer Lingus. On the other hand British Airways flew us from SF to Milano. We thought we were returning by British Airways. Screw job!"
Μειονεκτήματα: "It was delayed, stewardess not friendly"
Πλεονεκτήματα: "in flight entertainment was diverse and kept me occupied. the food was quite good, and free since it was a transatlantic flight. smooth flight and pleasant crew"
Μειονεκτήματα: "Boarding is very haphazard and disorganized. Somewhat the airlines responsibility since they could keep it more controlled by enforcing what tows they will allow to pass. I couldn't do an online checkin with any of my Aer Lingus flights. As a result, my partner and I had seats far from each other and at the back of the plane."
Πλεονεκτήματα: "Fast flight"
Μειονεκτήματα: "We borded Kemal time, but did not take off until an hour later"
Πλεονεκτήματα: "Crew members communicated well and were highly attentive to customer needs. Una's crew did a fine job. Kayak reservation system leaves fliers defenseless to a barrage of changing schedules/gates and confirmation codes. An absolute mess that raises customer anxiety unnecessarily. I never was able to check-in successfully online. Thankfully Aer Lingus was ready to deal with this situation."
Μειονεκτήματα: "Plane was late tv didn't work"
Πλεονεκτήματα: "Nothing I do not like."
Μειονεκτήματα: "Maybe more movies for entertainment?"
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "Limited choice of entertainment. ****Lost my luggage both destination bound and home bound**** Being kept in the plane for an extended period of time after having landed. Not even a coffee during the connecting flights (Dublin to Cardiff and Gatwick to Dublin). Poor connecting facilities and having to repeat security screening before connecting to the second leg of trip."
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Uncomfortable seats that do not always work properly (the recline will recline too much and not go back up)"
Πλεονεκτήματα: "Flight crew was very friendly. Seats were comfortable. Boarding went smoothly. You have to pay for food and drinks, but that doesn't bother me. It clearly mentioned this when booking. I would rather pay less for the flight and purchase my food at the airport or before arriving at the airport."
Μειονεκτήματα: "I have no complaints."
Πλεονεκτήματα: "Same as previous flight."
Πλεονεκτήματα: "They did a great job. Pillows and blankets were provided. We also got to have maps showing us where we were flying over and how long until we landed. Made the trip much easier. I've always appreciated the affordable flights Aer Lingus has offered travelers."
Μειονεκτήματα: "Late, change plane, no entertainment."
Πλεονεκτήματα: "After some delay, they arranged for me to get a somewhat stale piece of fish from business class that was left over..."
Μειονεκτήματα: "I had phoned up to order a gluten-free meal. They 'lost' the lunch, but I did get a gluten-free scone on the approach into the USA."
Πλεονεκτήματα: "On time departure and arrival"
Πλεονεκτήματα: "Service was great, everyone was really helpful"
Πλεονεκτήματα: "Overall an excellent flight. Boarding was quick and easy, cabin service attentive, and everything was efficient."
Πλεονεκτήματα: "My seat didnt have much room in front of me and I really missed the maps option on the TV screen in front of me. I really liked having a USB port so I could charge my phone."
Πλεονεκτήματα: "Crew was helpful - hung my jacket up in the wardrobe so it doesn’t get wrinkled. Boarding and luggage arrival were very quick - good service by LOT."
Πλεονεκτήματα: "Delayed without explanation"
Πλεονεκτήματα: "The seats were comfortable."
Μειονεκτήματα: "The flight was delayed for 3 hours and it did not have WiFi (even though it was a Dreamliner!)!!!!"
Πλεονεκτήματα: "Sufficient space between front seats"
Πλεονεκτήματα: "Everything on time and as scheduled. Bag were delivered in good condition."
Μειονεκτήματα: "My luggage was lost."
Μειονεκτήματα: "Don't cancel the flight and ignore customers when trying to re-book flights."
Πλεονεκτήματα: "Great crew, fantastic entertainment. Spacious leg room even in economy."
Πλεονεκτήματα: "There was in-flight entertainment. The flight was cheap."
Μειονεκτήματα: "The food was the worst I have had in 12 years of EU-Asia flights. They missed two connections, causing over 11 hours of delay and arrived at a different airport. We had to spend 4 hours with visa procedures and rechecking luggage in Beijing without staff assistance. Deplorable."
Μειονεκτήματα: "Flight was delayed 1.5 hours. My seat was changed from the front of the plane to the back."
Πλεονεκτήματα: "Quick flight"
Μειονεκτήματα: "Quicker access to gate"
Μειονεκτήματα: "Better punctuality"
Πλεονεκτήματα: "I am fine with everything"
Πλεονεκτήματα: "Very well organized airport, very easy to get to the gate for transfer."
Πλεονεκτήματα: "Direct flight"
Μειονεκτήματα: "Long flight."
Πλεονεκτήματα: "Crew, boarding."
Μειονεκτήματα: "Comfort, food, delays. Second leg had a 1 hour delay in boarding and once in the plane there was 2 hour+ delay to take off. Spent about 6 hours in a plane for a 3 hour flight. Only coffee and water were available free of charge. Sodad, juices and food has to be purchased."
Πλεονεκτήματα: "I liked the quality of the food and seat comfort. Crew were nice and worked efficiently."
Μειονεκτήματα: "The delay. And entertainment. Poor selection and unit got cut off each time there was a turbulence. My unit stopped working and when I checked the other seat unit it was working. Luckily none was sitting there."
Μειονεκτήματα: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."
Μειονεκτήματα: "My family and I traveled to Poland several times using LOT Airline. They lost our luggage not once or twice, but three times. Each time, we were without our luggage for nearly a day and half. We are no longer using this airline. Also, their TV monitors/remotes lack accessibility as they do not offer closed captioning features for the deaf/hard-of-hearing. Another strike."
Πλεονεκτήματα: "Sparkling water"
Μειονεκτήματα: "LOT lost my bag!!!"
Πλεονεκτήματα: "The Boeing 787 "Dreamliner" proved to be a great plane. The noise level inside the cabin was low, the legroom and width of the seats was excellent,"
Μειονεκτήματα: "The flight attendant was rather "bossy" than customer oriented."
Μειονεκτήματα: "Maybe I didn't ask or figure out how to conveniently watch films on the screen too far away for viewing. I do watch T.V. without glasses, but this was frustrating."
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "No meals offered on board"
Πλεονεκτήματα: "Crew was friendly. Modern aircraft."
Μειονεκτήματα: "Uncomfortable seating for long-haul flight. I survived, though."
Πλεονεκτήματα: "Helpful Crew"
Μειονεκτήματα: "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."
Μειονεκτήματα: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."
Πλεονεκτήματα: "Easy check in, accommodations for a seat preference, kind crew service on board, good food, free entertainment-good selection of movies and music, at no extra charge. on time going to WAW, and 30 min. early coming back to EWR. Flight coming back was cancelled due to technical difficulties, but no problems with rescheduling, LOT rep. was very helpful. No forced charges for checked-in and carry-on bags-BIG differentiator ! used 787 Dreamliner."
Πλεονεκτήματα: "the crew was great and nice. it was a really long flight and the captain explained the route clearly."
Μειονεκτήματα: "We were delayed. I was also asked to switch seats and was placed next to an ultra orthodox family, who was NOT happy to be seated next to a woman. This put me in an extremely uncomfortable situation, and the crew was not helpful in helping me resolve this. I basically had to go back and undo the switch myself - I would like to point out that the airline has just as much responsibility to protect me and my rights as they do to protect the other passengers, and I feel they fell short."
Πλεονεκτήματα: "Large seats, decent fare - although inconsistent."
Μειονεκτήματα: "Chairs are bare minimum and starting to fall apart. Crew is bad. Half amenities don’t work (eg no espresso machines, despite the fact they are installed). Almost no entertainment."
Πλεονεκτήματα: "They was in time what I was like"
Μειονεκτήματα: "The other passengers didn’t stay at the seat they change the seats, and the seats was dirty"
Μειονεκτήματα: "When I handed over my boarding pass, I was told I had to walk seven gates away for an "extra security check." I am 71 years old and don't run well. I only object to the fact that they did not have the security check available at the boarding gate - or they might have called my name and sent me over there well before beginning boarding. They did assure me they would wait for me but I was the antepenultimate person to board the plane and quite upset by the whole thing."
Πλεονεκτήματα: "I like comfort in business class. Choice of food and wine was good too."
Μειονεκτήματα: "Entertainment movies were a bit aged."
Πλεονεκτήματα: "everything was great!"
Μειονεκτήματα: "I bought tickets for LOT Polish Airlines and we travelled with Blue Air. Romanian low cost airline (share code). Will never ever fly with LOT."
Πλεονεκτήματα: "They are compatible to the standard of other international airline. Very courteous and professional."
Μειονεκτήματα: "Bathroom comote lid did not stay up when I lifted and constantly coming down so that it was a nuisance to use the bath room."
Πλεονεκτήματα: "Easy long travel very comfortable"
Πλεονεκτήματα: "The staff was nice"
Μειονεκτήματα: "The flights were late"
Πλεονεκτήματα: "Everything was okay! Thank you LOT!"
Μειονεκτήματα: "Food was terrible"
Μειονεκτήματα: "Seats aren't comfortable"
Μειονεκτήματα: "Same as above."
Μειονεκτήματα: "Long delay for departure"
Μειονεκτήματα: "Crew hospitality"
Πλεονεκτήματα: "Nothing did our. Just another flight."
Μειονεκτήματα: "The seat was very worn down and hard."
Πλεονεκτήματα: "I traveled on this airline few years ago, and there was always room for improvement. This trip was a very pleasant surprise. Departures and arrivals were on time, excellent service, good entertainment aboard, and what a great, comfortable airplane (Dreamliner B 787)."
Μειονεκτήματα: "Unpleasant crew members"