Πλεονεκτήματα: "The punctuality and the entertainment"
Μειονεκτήματα: "Perhaps a more organized boarding process"
Πλεονεκτήματα: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"
Μειονεκτήματα: "Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor."
Μειονεκτήματα: "Drops coming down from the Air condition system"
Μειονεκτήματα: "the flight was delayed by about 30-45 minutes"
Πλεονεκτήματα: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Μειονεκτήματα: "The food was just okay. A better choice of wine and more selection of spirits would be nice."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "excellent crew"
Μειονεκτήματα: "seats could be wider and seatbealts cud be wider"
Πλεονεκτήματα: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Πλεονεκτήματα: "On time with excellent care by staff"
Μειονεκτήματα: "Long walk on the airport for connecting flight"
Πλεονεκτήματα: "The fact that it was indeed a plane that went to europe. that's it."
Μειονεκτήματα: "The staff (especially ticketing) was rude. And hung up on me when I asked for their name because they knew they were wrong."
Πλεονεκτήματα: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Μειονεκτήματα: "Nothing to complain about."
Πλεονεκτήματα: "Nice Biz Class with typical empty center seat. Pleasant FAs."
Μειονεκτήματα: "No complaints."
Πλεονεκτήματα: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Μειονεκτήματα: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Πλεονεκτήματα: "The service was outstanding!"
Μειονεκτήματα: "Someone stole my phone charger :("
Μειονεκτήματα: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Same as above."
Πλεονεκτήματα: "Crew, food and entertainment were fine"
Μειονεκτήματα: "Notoriously, on several flights I have recently taken, my economy seats do not recline at all. On long distance flights this is very uncomfortable! And on this flight from Frankfurt to NYC, my bag was lost, making a claim at the Lufthansa baggage dept took a very long time and the clerk said little, explained nothing and seemed annoyed with my questions."
Πλεονεκτήματα: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Μειονεκτήματα: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Μειονεκτήματα: "Again miserable muslim meal with only vegetables! Not enough room in the cabin for the personal bags that I had to put it under my feet for the whole trip ( +10 hrs ) having my legs stuck between the seat and the bags ."
Μειονεκτήματα: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Μειονεκτήματα: "Rude staff and poor connection management. Airport sucks."
Μειονεκτήματα: "Most of it"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Caring staff, nice TV screens, good food."
Μειονεκτήματα: "It would really be nice as a paying HON/SEN and business ticket passenger to get priority boarding. As nowadays seemingly everybody has priority boarding, this offer does not make sense anymore."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Flight attendants very nice and efficient"
Μειονεκτήματα: "Didn't happen yet."
Πλεονεκτήματα: "The crew was attentive and everything went smoothly. I was able to change my seat."
Πλεονεκτήματα: "Excellent service and very professional crew both on the ground and in the air. Flight comfortable and a right on time. I highly recommend Lufthansa."
Μειονεκτήματα: "My plane was non existent and put me on a time crunch for connecting flight."
Πλεονεκτήματα: "Lufthansa over Thomas Cook any day"
Πλεονεκτήματα: "Good. The food on this leg was much better than outbound"
Μειονεκτήματα: "The seats lack padding in the back so not to feel people putting their leg or knee into the back of my chair."
Πλεονεκτήματα: "Flight on time, excellent crew and flight attendant, clean airplane, good entertainment,"
Μειονεκτήματα: "Food was horrible, not enough water was offered to stay properly hydrated. check in; nitpicking weight of luggage. since we can only check one piece of luggage instead of two, please don't give me a hard time about 2 lbs extra."
Πλεονεκτήματα: "excellent dinner selection movies and on screen entertainment were great"
Μειονεκτήματα: "2 hour wait on tarmac in Dulles for weather no one in the crew could tell us where our connecting gait was or whether we would have enough time to make it"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "They change the gate for transfer last minute"
Πλεονεκτήματα: "the woman who helped me at the boarding gate was great! Lounge was really nice!"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Confident pilots and hostesses."
Πλεονεκτήματα: "With this being my first flight to and from Europe from the USA I found the airline, overall, very comfortable and run by a friendly staff. The on flight meals and drinks were delicious and the entertainment selection was much larger than I expected. I hope to use this airline company again in the future."
Πλεονεκτήματα: "Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. ."
Πλεονεκτήματα: "Tea offered instead of coffee - nice touch!"
Πλεονεκτήματα: "crew was nice and that we arrived safe"
Μειονεκτήματα: "super crowded flight with many crying children food was bad and not enough"
Η παραλαβή αποσκευών είχε μεγάλη καθυστέρηση. Παρέλαβα την βαλίτσα μου μετά από 35 λεπτά αναμονής.
Μειονεκτήματα: "Healthier food."
Μειονεκτήματα: "The procedures at Naples Airport were a bit of a mess... had to wait for checkin information and a long circular walk through many shops to get to the gates. We did not appreciate that."
Μειονεκτήματα: "It was what I expected. Nothing incredible but good"
Πλεονεκτήματα: "Everything was perfect"
Μειονεκτήματα: "More drinks less food at night flight for short destination"
Μειονεκτήματα: "We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us."
Μειονεκτήματα: "Check in was chaotic and unfair with people cutting in line and inefficient lengthy waits. The baggage policy was confusing and a pain to pay the extra cost because you had to go to another counter and wait in line yet again."
Πλεονεκτήματα: "Crew was excellent"
Πλεονεκτήματα: "The crew is good and friendly"
Μειονεκτήματα: "To be committed to the time of departure"
Μειονεκτήματα: "Long delays, sat on the runway for 3 hours and they kept telling us it would just be a 10 minutes longer"
Μειονεκτήματα: "Everything ok"
Πλεονεκτήματα: "crew was great and flight was on time"
Πλεονεκτήματα: "Καλό φαγητό ευγενικό πληρωμα"
Μειονεκτήματα: "Χωρος μεταξύ καθισματων"
Μειονεκτήματα: "Η μια υπάλληλος του πληρώματος καμπίνας, με αγένεια και καθόλου διάθεση εξυπηρέτησης. Χαρακτηριστικό παράδειγμα να μην μας βοηθήσει στην τοποθέτηση των μπουφάν μας καθώς πάνω από τις θέσεις μας δεν υπήρχε χώρος γιατί όπως μας ανέφερε είχε τα δικά της πράγματα(βαλίτσα,παλτό)"
Μειονεκτήματα: "Κάτι έχει συμβεί με τα πληρώματα καμπίνας και έχουν γίνει αρκετά πιο αγενείς, αλλά και λιγότερο ασχολούνται με θέματα ασφάλειας πτήσης. Είναι σε κακό δρόμο."
Πλεονεκτήματα: "Το φαγητό και η καλή πτήση που μας πρόσφεραν"
Μειονεκτήματα: "Ii was not allowed for me to board because the Agean staff is not coached properly do understand what the documents needed to pass Russian border. My arguments that I do not need any visa was not even listened. They were too lazy even to call to Moscow to specify the rules. 6 hours later they bought for me ticket for Aeroflot to SVO with Aegean cash with their excuses, but I lost my plans including two meetings in Moscow anyway."
Πλεονεκτήματα: "Η καλύτερη αεροπορική εταιρεία αν και οι τιμές της είναι μόνιμος στα ύψη"
Μειονεκτήματα: "Τιμή εισιτηρίου"
Πλεονεκτήματα: "This airline sounds new to me but unbelievably the best fly I never been....!"
Πλεονεκτήματα: "The flight was delayed a bit, about a half hour in total, but the staff on the plane were very courteous. We were served a nice Greek meal even though the flight was only 3.5 hours long. Seats were comfortable. US airlines could learn a lot from Aegean."
Μειονεκτήματα: "Flight was delayed 30 minutes"
Μειονεκτήματα: "Everything. The plane was so delayed, then they lost"
Πλεονεκτήματα: "Όπως πάντα η καλύτερη εταιρεία της Ευρώπης."
Μειονεκτήματα: "Πλήρωμα καμπίνας, πολύ χαλαρό, μη ενεργό , τουαλέτα χωρίς σαπούνι και νερό!!!"
Πλεονεκτήματα: "Great service. Friendly staff"
Μειονεκτήματα: "Everything was great"
Πλεονεκτήματα: "Good planes. Kosher food was awful. No entertainment."
Πλεονεκτήματα: "I will definitely do this trip again , I loved this trip so much unfortunately I didn’t have enough time to visit the islands but that’s a must . The people were very nice , the majority spoke english so you won’t have a problem going places and asking questions . Food was great and reasonable. I will definitely do this again !!!"
Μειονεκτήματα: "I went in the end of March still a little cold."
Μειονεκτήματα: "The replacement flight arrives at almost midnight."
Πλεονεκτήματα: "Decent menu, warm food and drinks on board"
Μειονεκτήματα: "Bus to the terminal, in Athens"
Μειονεκτήματα: "One thing that sticks out the most for me is how rude the airport crew are. A lot of people (including me, at first) were confused about the gate. One knows the gate isn’t always what it says on the boarding pass. Especially if printed from a different airport. Anyway, not knowing that the gate won’t show on the screens until about an hour before departure time, we were asking a lot of the ground staff about which gate etc. They were very rude and dismissive."
Πλεονεκτήματα: "No complaints!!"
Μειονεκτήματα: "They overbooked the flight and found an absolutely redicolus reason to cancel my ticket. I was never treated like this in my life. They spent a fortune in advertisments and then they treat their customers like that. Obviously, nobody told ghem that the best advertisment is the so-called "word of mouth"! I am done with Aegean for good!!! NEVER AGAIM!!!"
Πλεονεκτήματα: "Η ευγένεια και τα χαμόγελα των εργαζομένων αεροσυνοδών, η άμεση ανταπόκριση τους σε ο,τιδηποτε ζήτησα ή ζήτησαν άλλοι επιβάτες."
Πλεονεκτήματα: "The service and the team are very good, and the flights was so good too."
Μειονεκτήματα: "Everything was good"
Πλεονεκτήματα: "The crew was attentive, kind and welcoming. The leg room even in economy class was more than you might find on bigger airlines in business class! Very pleasant experience all the way around."
Μειονεκτήματα: "They charged me an extra 40 euros to check a bag and then lost it completely. It looks like a long process and involved to get any cash from it, not to mention the real pain of being without power cords, clothes, toiletries etc for the rest of the trip. I will never fly out of Naples again."
Πλεονεκτήματα: "Quick departure after boarding"
Πλεονεκτήματα: "Boarding was expedited using two entries."
Μειονεκτήματα: "We were delayed an hour."
Πλεονεκτήματα: "We got a full meal and a drink. The crew was nice and accommodating!!!!"
Πλεονεκτήματα: "Good food, great service with a smile, clean planes, good boarding process (as long as it was with them.) I don't know what else they could do. I am traveling 100+ times a year mostly in the US and UK and I am very impressed with their service."
Μειονεκτήματα: "A big delay."
Πλεονεκτήματα: "The food the seats"
Μειονεκτήματα: "It was basic"
Πλεονεκτήματα: "Beverages and food on board, modern plane, friendly staff"
Μειονεκτήματα: "Ticket price"
Πλεονεκτήματα: "Modern plane, warm food, friendly personnel, free beverages and alcohol on board"
Μειονεκτήματα: "Extra charge for suitcase"
Πλεονεκτήματα: "Flight attendants were really nice and friendly"
Μειονεκτήματα: "The baggage limits are very strict; if you haven't limited your packing & weighed your bags, be prepared for high fees. 3 of us traveling together with carry-ons that we took free on other airlines (thank you Iberia!) cost us $250!!! Lights were NOT turned off for this overnight flight & VERY noisy"
Μειονεκτήματα: "Πλήρωσα έξτρα για την βαλίτσα +30 ευρώ στό αεροδρόμιο του Μονάχου !!!"
Πλεονεκτήματα: "25 minutes flight was awesome! Pilot take off and landing was smooth."
Μειονεκτήματα: "Luggage at baggage claim took longer to receive than the check in and flight combined"
Μειονεκτήματα: "Not a very organized airline from what I can tell. Check-in line took forever and was only staffed by 1 person. Although, this is generally true of most things in Greece (sorry to say) as the companies are simply not as efficient as those in bigger countries."
Πλεονεκτήματα: "This was fine."
Μειονεκτήματα: "Waiting area was very crowded. The flight was delayed."
Πλεονεκτήματα: "By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience"
Μειονεκτήματα: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."
Πλεονεκτήματα: "service and timing were great"
Πλεονεκτήματα: "Crew went above and beyond. Food was excellent and the Crew kept us hydrated."
Πλεονεκτήματα: "Crew was okay."
Μειονεκτήματα: "That your airline commit to schedules."
Μειονεκτήματα: "30 min delay !"
Πλεονεκτήματα: "The flight attendants were wonderful and the movies and space for the kids was great!"
Πλεονεκτήματα: "That there were no group calls for boarding"
Μειονεκτήματα: "My seat"
Μειονεκτήματα: "Water could have been served complementary"
Πλεονεκτήματα: "I spent 5 hours on the phone and they didn’t help me. They couldn’t even help me the book so I just lost 700 dollars when trying to change a flight."
Μειονεκτήματα: "Worst experience in all areas. The phones calls were brutal and no one could help me and then someone could and then they cousltnnagain. No one could find a flight. Took so long for them to look stuff up etc."
Μειονεκτήματα: "Overbooked, no room for carry-on luggage"
Πλεονεκτήματα: "Crew was very pleasant and attentive."
Μειονεκτήματα: "The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure."
Μειονεκτήματα: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"
Μειονεκτήματα: "The flight and its crew did well but I will NEVER use it again if it has to transit in Brussels. We were bussed to the T terminal ( ‘incidentally’ where were all the AFRICAN flights transit) were we had a 5 hour layover, which is fine with me, but the terminal has no restaurant or any decent stores."
Μειονεκτήματα: "It was very cold they need to lower the temperature."
Μειονεκτήματα: "It was very cold inside the airplane. I have to ask multiple times for blanket."
Πλεονεκτήματα: "Good schedules, good prices."
Μειονεκτήματα: "They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable."
Πλεονεκτήματα: "The crew were pleasant."
Μειονεκτήματα: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Μειονεκτήματα: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Μειονεκτήματα: "They didn't served me food"
Πλεονεκτήματα: "Film selection"
Μειονεκτήματα: "Food was disgusting"
Πλεονεκτήματα: "We loved the movie."
Μειονεκτήματα: "Read above!! WORST EXPERIENCE EVER!!!!"
Μειονεκτήματα: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
Πλεονεκτήματα: "It actually tasted great!"
Μειονεκτήματα: "Movie selection was weak."
Μειονεκτήματα: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Μειονεκτήματα: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."
Πλεονεκτήματα: "Long flights are never fun It helped that the crew was helpful and pleasant Food was ok but there could have been more offered It was an 8 hour flight and there was one meal an hour after take off and then just a very small snack and drink an hour before Not enough water was offered throughout the flight"
Πλεονεκτήματα: "Whatever positive experience we had was overwhelmed by careless handling of our luggage."
Μειονεκτήματα: "Luggage nor sent from Brussels to Florence. On day 2 they had no clue where our 2 pieces were. Both pieces were bar-coded and there was. File complaint number did not help. we travel regularly and it has been many years sine we had luggage problems."
Πλεονεκτήματα: "Everything was generally good. Food was slightly below average."
Μειονεκτήματα: "Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems."
Μειονεκτήματα: "Delayed and JFK wasn't ready for us. So more delay"
Πλεονεκτήματα: "Flight crew was great, service was excellent."
Μειονεκτήματα: "Flight was very cold."
Μειονεκτήματα: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Πλεονεκτήματα: "Excellent service and space for economy class."
Πλεονεκτήματα: "Nothing special"
Μειονεκτήματα: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Πλεονεκτήματα: "Crew was very nice"
Μειονεκτήματα: "Food was fair. Movie selection was poor."
Πλεονεκτήματα: "Love the flight from Brussels to Toronto, quick boarding process, love the entire crew friendly and helpful."
Πλεονεκτήματα: "On time Polite crew"
Πλεονεκτήματα: "The confort"
Μειονεκτήματα: "The delay and the food. There was sand in the fish"
Πλεονεκτήματα: "The seats in the plane were amazing. Maybe older but better than the new ones."
Μειονεκτήματα: "No infotainment screen"
Μειονεκτήματα: "I lost whole lot of items from my suitcase when it left behind at my arrival to Liberia. I never said any because it was Africa and I knew. I would never get those stuff back. I am disappointed"
Πλεονεκτήματα: "The plane was clean, the crew was friendly. Legroom was very good."
Μειονεκτήματα: "When I got to the airport my airline informed me that it was a standby ticket, which it never told me when booking and I can't believe it wa a standby ticket because it wasn't cheap."
Μειονεκτήματα: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Πλεονεκτήματα: "Tons of food"
Μειονεκτήματα: "Terrible in flight entertainment selection"
Μειονεκτήματα: "Seats had no cushioning on bottom or back"
Πλεονεκτήματα: "Crew was great"
Μειονεκτήματα: "Still don't know where my luggage was so this is an issue for me on all legs of flight"
Μειονεκτήματα: "I didn't like that Brussels air used united Airlines. UA is not very dependable and they cut corners on value for your money."
Πλεονεκτήματα: "I liked the crew. They were really nice and spoke many languages. Even though my seat was in the middle I still was able to see out of the window."
Μειονεκτήματα: "There was nothing:)"
Πλεονεκτήματα: "Value for money"
Μειονεκτήματα: "Boarding process really needs to improve. There is usually a chaos during boarding"
Πλεονεκτήματα: "Staff at Rome was great. Crew was excellent. Plane was magnificent."
Μειονεκτήματα: "Jet was ancient and entertainment system was a joke"
Πλεονεκτήματα: "Customer service was horrible in Rome"
Μειονεκτήματα: "Train people and dont give people our seats even when we paid for them"
Μειονεκτήματα: "Flight was delayed 5 hrs, gate changed just prior to boarding"
Πλεονεκτήματα: "The price was cheaper than other flights . I liked that it was a direct flight ."
Μειονεκτήματα: "Better Boarding process , more comfortable seats to sleep where the foot rest goes up more . provide a pillow and some Hand cream and Kleenex in the bathrooms. The luggage allowance is not as good as most business class flights."
Πλεονεκτήματα: "Free wifi"
Μειονεκτήματα: "more movies, not enough selection"
Μειονεκτήματα: "Baggage allowance should be better. They only authorize 44 lbs which is less than other airlines. I was really not happy with the baggage allowance."
Μειονεκτήματα: "Attentive crew. Food and snacks should have been available for free."
Μειονεκτήματα: "On a 9.5 hr flight, drinks and a light snack should at least be served. Some of the the crew members were rude and not very helpful. We bid hundreds of dollars for an upgrade and didn't find out until 6:30 am the day of the flight that we didn’t get it, so we had to scramble to then add baggage."
Μειονεκτήματα: "6 hour delay"
Πλεονεκτήματα: "The crew was very nice. They had a decent selection of movies for the flight. The plane was clean and looked very nice."
Μειονεκτήματα: "Seats were small and uncomfortable. Meal wasn’t included. Food available as snacks was sub-par."
Μειονεκτήματα: "On a 7 hour flight especially an all night flight passengers should certainly be given bottled water and if nothing else cookies for what they paid."
Πλεονεκτήματα: "Luggage never arrived at destination!"
Μειονεκτήματα: "Flight delays, luggage delays, worst flying experience ever."
Πλεονεκτήματα: "Very comfy seats"
Μειονεκτήματα: "More food choices"
Πλεονεκτήματα: "Smooth flight, new plane and arrived on time."
Μειονεκτήματα: "The baggage allowances are very strict and creates an antagonistic experience at check in."
Μειονεκτήματα: "Uninterested clue. Poor communication regarding delay. NEVER AGAIN."
Πλεονεκτήματα: "Excellent flight. Can't beat it for the price."
Μειονεκτήματα: "We had to wait for 1 hour on the tarmac to get to hour gate when we landed. Not sure if that was Newark airport's fault though."
Μειονεκτήματα: "The seats on the plane were hard, and the food was fair."
Πλεονεκτήματα: "We didn’t get to Paris because our first two flights were delayed and our third connecting flights left 30 minutes early. I’m beyond disappointed with the services provided. We tried to book an additional flight to make our trip and that flight was cancelled as well. We are beyond upset of moneylost"
Μειονεκτήματα: "Help your customers when they are stranded!!!!"
Μειονεκτήματα: "It was awesome!"
Πλεονεκτήματα: "The aircraft was brand new and clean."
Μειονεκτήματα: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Πλεονεκτήματα: "The plane experience was on par with all the other economy flights I experienced in the last 15 years. The only difference is that other carriers charge much more for the Boston - Rome route. Thank you Norwegian Air!"
Μειονεκτήματα: "Better crew service. Crew forgot to bring ordered food."
Μειονεκτήματα: "We sat right by the kitchen galley. It was very noisy"
Μειονεκτήματα: "Would never recommend to anyone. They do not even serve orange juice to you without payment. Had to pay for headphones to watch movies. Staff was very unpleasant and unwelcoming. There is no food unless u request. Snacks are all sold out. Horrible airlines Never again will fly with this airlines"
Μειονεκτήματα: "Tiny, tiny seats. Charged 80 euro for a bag that was only 4 kilos over the weight limit. Did not tell me how much that charge would be and there was plenty of space in the overheads for that bag. This is a BUDGET airline and will charge you for anything. Never flying again."
Πλεονεκτήματα: "Seat 6D has lots of leg room"
Πλεονεκτήματα: "The crew was very friendly and helpful. The flight wasn't full, so they informed me that I could move to an exit row for extra space, as I'm very tall."
Μειονεκτήματα: "This was a relatively long flight, but no food or drinks, even soft drinks, were included. I also found out at the Madrid airport that there was no desk to check in for Norwegian for connecting flights. This means that I had to leave, go to departures, check in, go through security, and then proceed to the gate. I fortunately had a long layover, but this process would have been impossible if I didn't have at least two hours."
Πλεονεκτήματα: "Flight attendants were friendly and had good appearance."
Μειονεκτήματα: "Food was terrible. Seats were uncomfortable"
Πλεονεκτήματα: "Flight was good. Seats were comfy and spacious on this flight. Food wasn’t included on the flight as I didn’t upgrade my tickets but I rather pay for the food then pay more for the ticket. Overall I had a great first experience flying Norwegian."
Μειονεκτήματα: "It would be nice if for long hauls they would at least offer something to drink."
Πλεονεκτήματα: "The best part was learning that we'll never fly with them again."
Μειονεκτήματα: "The flight attendants were dismissive. The food service was only offered half way into the flight for extra (not mentioned food wasn't included). They even charged for basics like water. There was no entertainment even though the tickets were supposed to include it...but at least they weren't 2 hours late on the way home causing us to miss the next flight."
Πλεονεκτήματα: "Boarding was orderly. The staff were nice. This flight was not operated by Norwegian"
Μειονεκτήματα: "The plane and seats were old. Old TVs. Temperature on plane was too hot food was beyond terrible"
Πλεονεκτήματα: "The fact that we didn’t crash"
Μειονεκτήματα: "The plane was hot old and the crew needed to step it up. Very inefficient!"
Πλεονεκτήματα: "For a 9.5 hr flight, you didn’t get meals and there wasn’t TVs to entertain yourself. When you asked the flight attendants for help, it was like you were bothering or inconveniencing them. It was a terrible experience for any kind of flight."
Πλεονεκτήματα: "Crew was very friendly, boarding was quick."
Μειονεκτήματα: "Husband is tall and there is not much leg room, there were no complimentary non alcoholic beverages."
Πλεονεκτήματα: "Flight on time"
Μειονεκτήματα: "Flight operated by a charter airline, very old airplane, no movies and not even water given on such a long flight"
Μειονεκτήματα: "Arrived late, several toilets did not work and the plane was extremely old offering little comfort"
Πλεονεκτήματα: "I like the technology incorporated into the aircraft."
Μειονεκτήματα: "I don’t like that if you are low fare, you get zero attention. Not even water for a 13 hour flight."
Πλεονεκτήματα: "The flight from Rome to Oakland was comfortable, even in economy class. Bags and meals were free, which is a nice touch, and on-board entertainment was exceptional. The hot dinner was decent: chicken or meat ravioli."
Μειονεκτήματα: "There were no choices for the lunch: a sandwich with no meat. The bathroom was out of paper towels half way throught the flight, and out of tp near the end."
Πλεονεκτήματα: "The price was good"
Μειονεκτήματα: "My flight to Rome was cancelled due to the snowstorm and after being redirected to Milan and then Budapest and then Paris, I knew I would never get on the Rome leg of my trip. I would have liked some weather update or communication about the trip as I just kept tracking it online. Sadly missed the flight and lost the money but I know Norwegian doesn’t control the weather"
Μειονεκτήματα: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less"
Πλεονεκτήματα: "We took what was to be a 9 hour flight from Denver to London and the service was great. My fiancée has allergies to food and the staff took good care of her and made sure that she was getting meals that had no triggers in them. For me the seats are always a bit too tight for people with real shoulders. It’s okay though I’m used to that. But then landing 40 minuets early was great. It allowed us to go through the border and still be on our way as quickly as if we were home in the states."
Μειονεκτήματα: "Every little thing had to be purchased. International flights should be better than that. There were so many hidden costs"
Πλεονεκτήματα: "Short flight."
Μειονεκτήματα: "No entertainment. No services provided."
Πλεονεκτήματα: "Very little"
Μειονεκτήματα: "This is a budget airline, but the slightly lower cost doesn’t compensate for the rude staff, chaotic experience and general misery of taking a red eye flight with Norweigan. Throughout the night, the lights were switched on and off, announcements were made and the crew to sell us stuff. Crew refused to serve water to passengers unless you were prepared to argue with them. Avoid!"
Πλεονεκτήματα: "Able to sleep most of the way"
Μειονεκτήματα: "Delayed leaving. Delayed in the air. I missed my connection."
Πλεονεκτήματα: "Ordering menu was fun and convenient."
Μειονεκτήματα: "Hot sandwhich, cold sandwhich... didn't matter what we tried to order. It all was horrid. And I like bad food. I like bad airplane food. But the hot sandwhich the first time was still frozen in the middle. The second time it was all warm but still taste was awful. The cold sandwhich... also gross. And I don't mind bad samdwhiches from a 711 or a gas station at a rest stop. But I could hardly touch either of these."
Μειονεκτήματα: "Seats are too small and uncomfortable. Food was stale and I was not given an option because they ran out of the beef by the time they got to my seat."
Η πτήση μας ήταν σήμερα 6:00πμ εχθες στης 10:30 μ.μ μας ενημέρωσαν πως η πτήση μας θα αναχωρούμε στις 7:30π.μ.Φτασαμε στο αεροδρόμιο στις 6.00πμ και η πτήση είναι αναχώρηση.Η απάντηση τους ήταν απλή χωρίς κανένα ενδιαφέρον πως έπρεπε να είστε εδώ 3 ώρες νωρίτερα.την επόμενη φορά που θα ταξιδέψετε με easy jet να μην ξεχάσετε να στήσετε σκηνή.Απλα τραγική.ετσι χάσαμε και την επόμενη μας πτήση από Αθήνα για Θεσσαλονίκη.
Μειονεκτήματα: "There is no space for legs. The food quality is poor. No entertainment at all"
Πλεονεκτήματα: "Very kind and helpful crew"
Μειονεκτήματα: "Boarding process with a wheel chair passenger should be better organized"
Μειονεκτήματα: "One hour late + operates by an Estonian company"
Πλεονεκτήματα: "Bag check in was great! Had a great experience with the Easy Jet staff. Security was u bit unfriendly."
Μειονεκτήματα: "The crew could have shown up on time."
Μειονεκτήματα: "The plain didnt leave because the food didnt arrive. We waited 3 hours! Very bad!"
Πλεονεκτήματα: "I couldn't tell you. They were basically non existent."
Μειονεκτήματα: "Easy jet lost my bag. For four days. I had to go back to Naples airport and find it myself"
Πλεονεκτήματα: "Fast boarding"
Πλεονεκτήματα: "The crew was very nice. All smiles"
Μειονεκτήματα: "We give our tickets to board and they tell us we have to put our purse backpack in our suitcase. Why? Really we are boarding. Of course it didn’t fit so we are charged 60 euros!! Per bag !! There are five of us so 300 euros. It’s no better than extortion. Then we pay and give our tickets and wait."
Πλεονεκτήματα: "the flight was ok"
Μειονεκτήματα: "the crew member at the gate got very RUDE with my sister, my sister she explained to her that since my mom is 77 years old she needs to take a bit more time to board so she asked if she could be one of the first people to board the plane. She told my sister that my mom could born after priority"
Μειονεκτήματα: "Flight was delayed. Very little communication"
Μειονεκτήματα: "The plane was very hot from the previous flight, and it didn’t seem like the AC was doing much."
Πλεονεκτήματα: "Decent legroom and space to spread out."
Μειονεκτήματα: "Some entertainment options would be welcome."
Πλεονεκτήματα: "Absolutely nothing."
Μειονεκτήματα: "Our flight was 3 hours delayed, we had to throw away our backpacks because the the crew said we could not bring them on. They said throw them away or you have to stay in Portugal and can’t go to Madrid. We missed our connecting flight. Worst flying experience I’ve ever had! No one was apologetic."
Μειονεκτήματα: "Too many delays with a lot of miss information"
Μειονεκτήματα: "malpenza boarding area really stressful!"
Μειονεκτήματα: "The announcements regarding gate # and on time/delay kept changing until actual boarding, so was very confusing as the gates were on different levels. Once on the flight, I asked a young female attendant to help me put my heavy suitcase in the overhead bin and was surprised when she declined(I'm 72)"
Πλεονεκτήματα: "Respectful pilot and cabin crew, flight was all in all very smooth and no inconvenience"
Πλεονεκτήματα: "Everything right on time, good landing"
Πλεονεκτήματα: "Everything was wonderful, even the weather"
Μειονεκτήματα: "Terrible experience with easy jet, for the second time the broke my bag, the attendant just before boarding to the plane she charged me ( in a very rude way) 50€ just because she thought my cabin bag is bigger than standard!! Who will redeem me for my 300€ broken bag. I will try never to fly easy jet unless it is the only available option."
Πλεονεκτήματα: "On time, great price."
Μειονεκτήματα: "Boarding call announcer was very soft spoken, we could not tell who was supposed to be queuing up."
Πλεονεκτήματα: "Flight attendants were very nice as were the pilots"
Μειονεκτήματα: "There was no gate listed until 15 minutes before boarding time. The staff at the airport was very rude. There is no sort of process or order once boarding time comes around."
Πλεονεκτήματα: "The flight was almost on time."
Μειονεκτήματα: "We did not like having to pay an extra 16 euros per person for carry on. Other planes allow a carry-on and a personal item. Did not appreciate this last minute extra charge. This should all have been explained when we purchased our tickets. I probably would not fly on EasyJet again for this reason."
Μειονεκτήματα: "My flight was delayed more than two hours. They informed gate number at the last minute and changed the gate twice. Passengers had to running for catching the flight."
Πλεονεκτήματα: "Almost nothing. I won’t be flying with them again if I can help it! Flight was on time"
Μειονεκτήματα: "Baggage line was the longest I’ve ever seen. Probably 200 people waiting to drop off bags just for EasyJet."
Πλεονεκτήματα: "Won’t ever fly with easy jet"
Μειονεκτήματα: "I wasn’t well and not fit to fly at 6 pm bst but easyjet asked for £300 to fly the next available flight just pathetic"
Πλεονεκτήματα: "Slight attendant were nice"
Μειονεκτήματα: "They would not le me to take a personal hand bag. They would count it as luggage. It’s supposed to be a carryon and a purse or hand bag/backpack and they wanted to charge me €60 for it. They gave me a really hard time and they allowed others to have both items but they would not allow me because he felt that my bag would not fit inside my carryon. Very disappointed and flight was very late."
Μειονεκτήματα: "We were delayed 5 hours, we arrived at 2pm and left Milan at 10.30pm! In total we waited 8 hours."
Πλεονεκτήματα: "The fares are extremely affordable."
Μειονεκτήματα: "The high luggage fee."
Πλεονεκτήματα: "The flight attendants kept us informed at all times"
Μειονεκτήματα: "Flight was delayed, flight attendant made an offensive joke to Greek people"
Μειονεκτήματα: "Per the airline, passengers are allowed 1 personal item such as a purse or computer bag PLUS 1 carry on that falls within size parameters. When my daughter and I went to board we, along with several other passengers were pulled aside. We were told that our personal item had to be placed into our carry on or we would need to pay Eu60 to check a bag each. There was not enough time before flight to get someone in charge to talk to so we paid to check 2 bags."
Μειονεκτήματα: "I had to stuff my personal item in my suitcase. When the previous times I've flown easyJet I've always had a carry on and personal item"
Μειονεκτήματα: "Hostess who threw me out"
Μειονεκτήματα: "On the flight home from Milan to Barcelona they charged me 67 Euros to check one bag even though on the flight to Milan I was allowed to bring it as a carry on and check it at the gate for free."
Πλεονεκτήματα: "Price. Professional approach."
Μειονεκτήματα: "Bags not included into price. Needs better clarification."
Πλεονεκτήματα: "Everything was perfect."
Μειονεκτήματα: "The delay and the fact I didn't have a seat because of overbook!"
Μειονεκτήματα: "Horrible customer service."
Μειονεκτήματα: "In flight meal had to be pre purchased , did not know and had no option to"
Μειονεκτήματα: "Before entering flight we were requested to keep bags in the carry on. This information could have been delivered when making first check in! Lack of courteous manners."
Πλεονεκτήματα: "Nothing but getting off"
Μειονεκτήματα: "I was traveling with 3 other passengers (all women) coming from America and we were the 1st to check in, in person and was told I had to stay back and catch another flight. While standing there and waiting I seen 3 to 4 people traveling alone that could have been asked to take another flight."
Πλεονεκτήματα: "Very efficient, on-time, security at Gatwick is MUCH faster and more efficient than Heathrow."
Πλεονεκτήματα: "We called and spoke to a live person! Nice check in! No frill, cheap flight. On schedule!"
Μειονεκτήματα: "A bit of a cattle call rush to board because there is not enough room for everyone's carry on."
Πλεονεκτήματα: "Always fly wel on easyjet!"
Πλεονεκτήματα: "I really like flying with easyjet, it's a budget airline so I know there will not be amenities such as free snacks and drinks. The crew was friendly and helpful, boarding was organized and quick. Overall a very good experience."
Μειονεκτήματα: "I am short so I don't need a lot of leg room but the seats are very narrow. I was pressed between two grown men and was a little too close to be comfortable."
Πλεονεκτήματα: "Excellent food and service!"
Μειονεκτήματα: "There was no entertainment!"
Πλεονεκτήματα: "It went fine. Did not have food though."
Πλεονεκτήματα: "The self-check in for baggage was good, although you do need to pay attention to the screen and press continue for each step. Saves lengthy queing to bag drop. Flight was on time, aircraft clean although a little tatty in places. Crew were friendly and helpful."
Μειονεκτήματα: "Seats were not the most comfortable, I could have done with a cushion to sit on. Tea and coffee expensive, £2.50 for what is essentially a tea bag in a cup of hot water......... Not a lot of leg room, but hey, acceptable on a flight of under 2 hours."