Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic"
Μειονεκτήματα: "Entertainment and food"
Μειονεκτήματα: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Πλεονεκτήματα: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"
Μειονεκτήματα: "No drinks on board"
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "The food"
Μειονεκτήματα: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."
Μειονεκτήματα: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Πλεονεκτήματα: "Good leg room in aircraft and comfortable seating."
Μειονεκτήματα: "My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa."
Μειονεκτήματα: "Luggage was lost."
Μειονεκτήματα: "Waiting to dis embark off the plane, waited almost an hour! After flying for 10 hours the last thing we want to do is sit in the plane for another hour"
Πλεονεκτήματα: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Μειονεκτήματα: "nothing"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "No entertainment on this flight"
Πλεονεκτήματα: "Awesome. Very comfortable even in economy seats. Great entertainment"
Πλεονεκτήματα: "Short flight with efficient service and coffee"
Πλεονεκτήματα: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Πλεονεκτήματα: "Everything"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "No food was served. requested vegetarian food never came thru"
Πλεονεκτήματα: "All good - flight, service all great!!!"
Μειονεκτήματα: "Flight delayed because of a late/lost family, then made us late for connecting flight."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."
Μειονεκτήματα: "More variety in entertainment would be good;"
Πλεονεκτήματα: "entertainment organized boarding at O'Hare airport"
Μειονεκτήματα: "1. I was in economy class. The rows are too close. Passenger in front of me leaned his chair back and the tablet/tv was IN MY FACE. 2. The passenger behind me was trying to move his legs and constantly was pushing my chair. 3. Announcements were not loud enough. Barely heard it."
Μειονεκτήματα: "no tv and long flight. Food was terrible."
Πλεονεκτήματα: "Boarding is efficient. Flight very smooth."
Μειονεκτήματα: "great crew"
Πλεονεκτήματα: "Darned site more comfortable than the first leg of the journey."
Μειονεκτήματα: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Πλεονεκτήματα: "Missed the connection"
Μειονεκτήματα: "Felt helpless and frustrated."
Πλεονεκτήματα: "The polite stewards The food and drinks given for free."
Πλεονεκτήματα: "No entertailment because of the short flight, but free beer or wine was nice and a sandwich!"
Πλεονεκτήματα: "We checked in online into row 12 without any error messages about the fact that kids cannot sit there. When we arrived at the airport we were given different e.seats and we could not sit together with our kids."
Μειονεκτήματα: "No food, mixed up seating, no entertainment"
Πλεονεκτήματα: "Crew was very friendly and eager to help, as I was traveling alone with a baby"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "great service! right on time! very polite staff! will fly with them again!"
Πλεονεκτήματα: "Short flight, so food, comfort, entertainment not as important"
Μειονεκτήματα: "All flights on Lufthansa, coming and going, were late in take off. We missed a connecting flight on the way to our vacation."
Πλεονεκτήματα: "The airlines gives the best flights possible."
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Πλεονεκτήματα: "the crew was good"
Μειονεκτήματα: "the food was poor"
Μειονεκτήματα: "Very uncomfortable and narrow seats. Pathetically sized leg rooms. ...And I am not a big person. Lufthansa has been my favorite airline for years but I am sad to see that with every new plane they get, the seats and leg rooms get smaller and smaller, ignoring the fact that 4 people have to sit there for 8 hours, elbows and legs touching with no wiggle room. Will not take Boeing 747-400 again."
Πλεονεκτήματα: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Μειονεκτήματα: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Πλεονεκτήματα: "Very nice and caring crew."
Πλεονεκτήματα: "Crew was great"
Μειονεκτήματα: "Boarding is a zoo. Boarding by row is faster."
Πλεονεκτήματα: "crew was pleasant"
Μειονεκτήματα: "boarding was chaotic"
Πλεονεκτήματα: "Nothing."
Μειονεκτήματα: "Checked bags left behind, no food, no drink."
Μειονεκτήματα: "Seats weren't that comfortable."
Μειονεκτήματα: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Μειονεκτήματα: "The plan was old and dirty, old magazines and gum wrappers in my seat, stained carpet.The ride was quite bumpy."
Μειονεκτήματα: "Plane was changed to a different plane and caused lots of confusion. Boarding process was chaos, loaded all passengers in a room too small with many standing and getting too hot."
Πλεονεκτήματα: "Jet was a CRJ900 and was very comfortable. Had to check baggage before entering plane but worked out well and helped with the boarding."
Πλεονεκτήματα: "The food was amazing"
Μειονεκτήματα: "The seats could have more space"
Πλεονεκτήματα: "On time travel. Check In Staff were kind and engaging."
Μειονεκτήματα: "On flight staff were minimally attentive. Food was mediocre."
Πλεονεκτήματα: "Great food and service as always"
Πλεονεκτήματα: "Plenty of seating room on this flight."
Μειονεκτήματα: "Little carry on baggage room. At least 50% of everyone's carry-on baggage could not fit on the aircraft."
Πλεονεκτήματα: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Μειονεκτήματα: "Legroom."
Μειονεκτήματα: "The flight good bit it’s always crappy when you loose your luggage"
Μειονεκτήματα: "Seats were horrible, tiny , cramped"
Πλεονεκτήματα: "On Time, Friendly,well maintained equipment"
Μειονεκτήματα: "No free drinks inner Europe...except water"
Μειονεκτήματα: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"
Πλεονεκτήματα: "The crew is great. Did everything within their abilities to be comfortable"
Μειονεκτήματα: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Πλεονεκτήματα: "The comfort and technology on the aircraft."
Μειονεκτήματα: "NA"
Πλεονεκτήματα: "Comfortable seats in economy..... SAS did wait for us to board the plane (allowed us to make the final connection Copenhagen to DC), Thanks,,,,,"
Μειονεκτήματα: "Our bags did not make the connection. Lost a camera with vacation photos (Canon - Elph - black color with a card full of vacation photos.) Sad.... :-("
Πλεονεκτήματα: "On time, clean aircraft not too full!"
Μειονεκτήματα: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Πλεονεκτήματα: "premium economy"
Μειονεκτήματα: "nothing, it was great!"
Μειονεκτήματα: "The seats were far too narrow. At least I could put both feet under the seat in front of me!"
Πλεονεκτήματα: "On schedule,great crew"
Πλεονεκτήματα: "Crew were pleasant."
Μειονεκτήματα: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Πλεονεκτήματα: "Power in the seats!"
Μειονεκτήματα: "That plane was so hot!"
Πλεονεκτήματα: "Softest landing ever"
Μειονεκτήματα: "Not much entertainment but a domestic flight"
Πλεονεκτήματα: "First time using SAS and very pleasant trip"
Πλεονεκτήματα: "Waited for us when flight showed up late"
Μειονεκτήματα: "Cramped cabin"
Πλεονεκτήματα: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Μειονεκτήματα: "Flight arrived on time."
Πλεονεκτήματα: "I had a row to myself because I was a 1st class ticket holder but they didn't actually have 1st class seating."
Μειονεκτήματα: "Smaller than average seat size."
Μειονεκτήματα: "They charge me €70 for my bag and it should have been free!!"
Μειονεκτήματα: "Seats very narrow and tight."
Πλεονεκτήματα: "Up and down. Crew was great!"
Πλεονεκτήματα: "Courteous staff, great food, CLEAN airplane, spacious seats. Zero complaints and WAY better than any domestic airlines (United, Delta, American) based on personal experience!"
Πλεονεκτήματα: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Μειονεκτήματα: "I didn't get a window seat and it was a little bit tight."
Πλεονεκτήματα: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Πλεονεκτήματα: "Flight from Kirkenes to Oslo delayed, which meant the rest of the flights were unusable. New flights were booked in Oslo through Copenhagen, which only lengthened the original trip time by about 5 minutes."
Πλεονεκτήματα: "Easy boarding, food equate for economy, entertainment fine. No wine or beer inc,used in economy but not a big deal. Excellent seating if you know what to chose."
Πλεονεκτήματα: "Price"
Μειονεκτήματα: "Crew not friendly. One was very rude"
Πλεονεκτήματα: "Passengers nice"
Μειονεκτήματα: "Food options not everyone eats chicken"
Πλεονεκτήματα: "The food was good, movie choices"
Μειονεκτήματα: "Little room to move"
Πλεονεκτήματα: "The seats were comfy"
Μειονεκτήματα: "They don't even offer water as a free beverage, only coffee or tea. And, not even a packet of pretzels on a three-hour flight. I didn't miss the entertainment much, but on a three-hour flight, it's a nice option."
Πλεονεκτήματα: "Small but very efficient airport Pilot actually flew lo for a period of time to enjoy the view of a Russian village and fjords and glacier"
Μειονεκτήματα: "Not enough room to work on laptop."
Πλεονεκτήματα: "Crew was excellent"
Μειονεκτήματα: "Was put on standby because all passengers could not wait in gate area after checkin. Stood in public hallway for nearly an hour - no seating in area where told to stand."
Πλεονεκτήματα: "Food good, free drinks. Great entertainment system. Crew nice."
Μειονεκτήματα: "Full flight."
Μειονεκτήματα: "Miserable cramped seating ."
Πλεονεκτήματα: "New seats and entertainment consoles. Smooth flight."
Μειονεκτήματα: "The food!"
Πλεονεκτήματα: "On time bags made connection"
Πλεονεκτήματα: "Best flight in a long time - comfortable seats, good food and service, good entertainment."
Μειονεκτήματα: "Can’t think of anything"
Μειονεκτήματα: "The flight attendants were just awesome. First time flying with Aer Lingus and I must say they are my favorite airline henceforth"
Πλεονεκτήματα: "Seating and leg room much better than Ryan Air!"
Πλεονεκτήματα: "Crew was great!"
Μειονεκτήματα: "Not getting bumped from a flight set up 2 months ago"
Πλεονεκτήματα: "Entertainment was fantastic!"
Μειονεκτήματα: "Poor customer service"
Πλεονεκτήματα: "Fast moving to baggage claim area."
Πλεονεκτήματα: "I liked the fact that Aer Lingus screwed up so badly that I got to fly United back to Chicago instead of Aer Lingus."
Μειονεκτήματα: "They could have gotten us to and from our destination on time. Ten hours late coming in and 24 hours late getting out. They could not have lost our luggage for 5 days. The logistics people haven't a clue. I feel sorry for the customer service people who have to work for this organization."
Μειονεκτήματα: "Lost bags"
Πλεονεκτήματα: "Crew was very friendly and boarding went smoothly and ontime."
Μειονεκτήματα: "Seats are very close together. Young child behind me kicked the seat most of the way. Bags took a very long time to come out."
Μειονεκτήματα: "They lost our luggage and we can't reach anyone who can help us find it. The customer service people are very unhelpful"
Πλεονεκτήματα: "Crew was amazing. Polite and friendly."
Μειονεκτήματα: "Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average."
Πλεονεκτήματα: "The crew did great - especially Rob!"
Πλεονεκτήματα: "The whole crew was amazing! Meals were very tasty. The pillow and blanket was a nice touch. We really enjoyed the fact we all had entertainment screens."
Μειονεκτήματα: "The selection of movies was not very grand."
Πλεονεκτήματα: "I fly a lot in the US. Most of the time I’m afaid of the US flight attendants because they act like I’m bothering them when I ask a question. Aer Lingus flight attendants were so nice and SMILED even at 3am! Great service!"
Πλεονεκτήματα: "Quick organized boarding, friendly staff, much better flight than I expected. Food was even pretty good...Customs in Shannon was MUCH easier than Heathrow would have been, so thankfully, I went through customs in Shannon."
Μειονεκτήματα: "Dropped myself and my partner from our connecting flight from Heathrow to Boston cause of a plane switch. Provided no reason for why we were selected. Then was put on a flight to Dulles and then to Boston. Ended up arriving home about 5 and a half hours later than anticipated due to BA's incompetence. Awful day of travel. Also the plane's temperature was HOT! I've never experienced such discomfort on a flight."
Πλεονεκτήματα: "sound quality was very poor, I could barely understand what was said in movies."
Πλεονεκτήματα: "The check-in at JFK was super fast and efficient. Everyone was very pleasant and helpful. Also, had a connecting flight and my luggage arrived with me-big plus."
Μειονεκτήματα: "Seats were a little tight."
Μειονεκτήματα: "The chairs are so uncomfortable!"
Πλεονεκτήματα: "I barely remember the flight as I was traumatized by the flight previously mentioned."
Μειονεκτήματα: "Lost luggage!!!!!!!!! See above. The seating was a little better than British Air."
Πλεονεκτήματα: "Nice seats food was decent crew excellent"
Μειονεκτήματα: "Not enough room"
Πλεονεκτήματα: "Polite crew and on time as scheduled"
Μειονεκτήματα: "No breakfast offer"
Μειονεκτήματα: "Short flight but had to pay for snacks or drinks on Aer Lingus."
Πλεονεκτήματα: "In flight service was good."
Μειονεκτήματα: "Check in desk is always packed."
Πλεονεκτήματα: "The economy seats are more comfortable than average transatlantic flights on other airlines, albeit far from perfect. The meal was nicer too. The crew both onboard and on land was nice and attentive."
Μειονεκτήματα: "The entertainment system is slow and the selection of films to watch could be better."
Πλεονεκτήματα: "Crew was very considerate."
Μειονεκτήματα: "Two hour flight delay small aisle/seats."
Πλεονεκτήματα: "Ahead is schedule"
Μειονεκτήματα: "Even had to pay for coffee"
Πλεονεκτήματα: "Flying overnight across the U.S., and then the Atlantic, to Dublin would have been very difficult if not for the accommodations and service provided by Aer Lingus. The reception was warm and comfortable. The in-flight food and service was perfect. The environment was conducive to sleeping during this red eye flight."
Μειονεκτήματα: "I have no complaints, to be honest. The flight attendants were so welcoming and accommodating to every request. They were efficient and quick to respond to my questions and requests."
Μειονεκτήματα: "I arrived late at the airport (1:10 before planned departure) and eventhough the plane was late, the staff didn't want to help me check in. After reaching out to be rebooked the following day, another staff member accepted to check me in because the flight was late and not full. I was very thankful to this second staff member because it was a two days trip that would have turned to only one if he didn't check me in."
Μειονεκτήματα: "Crew is borderline aggressive and arrogant."
Μειονεκτήματα: "The seat cushion was worn out and lumpy"
Πλεονεκτήματα: "Flight was short and without any problems."
Πλεονεκτήματα: "Nothing."
Μειονεκτήματα: "One person handling 200 customers from 7pm-10! Not even nice. The running joke around the counter was, "Is she also going to be our pilot?" Are Lingua - hire some staff for God's sake!"
Μειονεκτήματα: "Paying for beverages seemed a bit much."
Πλεονεκτήματα: "Kind, helpful staff"
Μειονεκτήματα: "The entertainment was extremely slow. It stopped completely a couple times and had to be restated by the crew. Nor were there recharging plug ins."
Μειονεκτήματα: "It was delayed, stewardess not friendly"
Πλεονεκτήματα: "in flight entertainment was diverse and kept me occupied. the food was quite good, and free since it was a transatlantic flight. smooth flight and pleasant crew"
Μειονεκτήματα: "Boarding is very haphazard and disorganized. Somewhat the airlines responsibility since they could keep it more controlled by enforcing what tows they will allow to pass. I couldn't do an online checkin with any of my Aer Lingus flights. As a result, my partner and I had seats far from each other and at the back of the plane."
Πλεονεκτήματα: "entertainment was great on board food was good (for airline food) staff was friendly and helpful"
Μειονεκτήματα: "Weather delays. No water except for purchase"
Μειονεκτήματα: "Plane was late tv didn't work"
Μειονεκτήματα: "I remember Aer Lingus being a quality airline that treated passengers well. Now charging for tea and water, and exorbitant fees for bags? Felt like Ryanair. If I want to feel like bottom of the barrel I'll just take them next time!"
Πλεονεκτήματα: "Efficient staff and timely I would book again for sure"
Πλεονεκτήματα: "General clean: Sears, bathrooms, airport."
Μειονεκτήματα: "Was not offered a complimentary drink."
Πλεονεκτήματα: "More water"
Μειονεκτήματα: "See above. No leg room, cramped"
Πλεονεκτήματα: "Crew personable and efficient."
Πλεονεκτήματα: "Easy to book."
Μειονεκτήματα: "Entertainment was outdated"
Πλεονεκτήματα: "Crew was friendly. Boarding was efficient."
Μειονεκτήματα: "Hard landing."
Πλεονεκτήματα: "Our return trip from Shannon to JFK was the best flying experience we have ever had. I requested an aisle seat for my 6'5" husband and we were given the emergency aisle. The flight crew was outstanding- Ashley and Hazel could not have been nicer to us. My TV set was broken in my seat but I did not care as I had a lot of reading to do. It was an outstanding return trip from a wonderful time in Ireland"
Πλεονεκτήματα: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."
Μειονεκτήματα: "Better seats."
Μειονεκτήματα: "Got a flight delayed and missed my connection. Had to wait >12hrs for next flight"
Μειονεκτήματα: "Simply everything"
Μειονεκτήματα: "Screen tv was not working.long flight with no tv it’s boring..."
Μειονεκτήματα: "Charged me for checking a bag.. was not told of that. No coffee or any beverages provided. Seats uncomfortable. Will fly Iberia next time."
Μειονεκτήματα: "Once again BA lost my luggage from my connecting flight. Twice in a week and a half."
Μειονεκτήματα: "No seat choice even at check in time."
Πλεονεκτήματα: "Flight attendants were excellent and very pleasant."
Μειονεκτήματα: "2nd serving of food was not good."
Πλεονεκτήματα: "Staff was kind and curteous"
Μειονεκτήματα: "Very crowded, sat 2.5 hours on the tarmac. Air was not functioning in back two sections, bathroom overcrowded. Went to the forward bathroom and airconditioning running strong and bathrooms not in use. I think that in an emergency situation, all passengers should be treated with respect. Letting customers use the bathrooms in business class and receiving the same airconditioning would have been humane."
Πλεονεκτήματα: "Seat comfortable, Crew was great."
Μειονεκτήματα: "The guy in front of me pushed his seat back and the space was reduced dramatically, even for lunch. Screen was not so good, but pprobably enough"
Πλεονεκτήματα: "Very friendly crew members."
Μειονεκτήματα: "Have to pay for all meals and beverages."
Πλεονεκτήματα: "Flight was safe. Pilots did fine job."
Μειονεκτήματα: "Plane was filthy. Crew did not collect rubbish throughout the flight except once immediately after each meal service. I went to the back to throw away my and my seat mate's rubbish, bins were overflowing and untidy. seemed to put out crew members when I asked for a cup with ice."
Πλεονεκτήματα: "The orderly manner in boarding & customer service"
Μειονεκτήματα: "Everything was great"
Πλεονεκτήματα: "Easy boarding, friendly crew."
Μειονεκτήματα: "Food and Entertainment"
Μειονεκτήματα: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
Πλεονεκτήματα: "The flight left early and arrived early."
Μειονεκτήματα: "The lack of check-in information when we arrived at Malta airport. The check-in only opens two hours before the flight but there were no signs or information advising of this."
Πλεονεκτήματα: "My original flight to Bologna was cancelled and was rebooked on a flight after 12 hours! The only good was that the rebooked flight took off on time"
Μειονεκτήματα: "Flight was chaotic! No room for hand luggage. When they sell hand luggage only tickets then why not provide the space!! Banged up old aircrafts. The food selection from their “M&S” menu was limited, had nothing veg on board"
Πλεονεκτήματα: "General sense of management and professionalism, punctuality."
Μειονεκτήματα: "Lack of attention to detail and general frugality"
Μειονεκτήματα: "my trip to England was a nightmare starting with American Airlines not being able to find my flight or my name in the system. It was worse on the return from Gatwick. They also couldnt find me in the system and i blame it all on this Kayak travel site. I will never again use Kayak !!!!!!!!!!!!!!!!!!!! my trip was a nightmare."
Πλεονεκτήματα: "Crew was very nice and helpful."
Μειονεκτήματα: "Waited an hr to finally get bags"
Μειονεκτήματα: "I had a problem with seating due to a medical condition and I wasn't relocated"
Πλεονεκτήματα: "Good entertainment. More comfortable. The ride was smooth."
Μειονεκτήματα: "Service. Having to ask for my food being skipped and also having food choices."
Μειονεκτήματα: "Missed the plane from London Heathrow to Montreal dur to delays; as I missed the plane from London Heathrow to Nice for the same reasons. Don't sell tickets with too short correspondence times!"
Μειονεκτήματα: "I thought the seats we were not comfortable"
Μειονεκτήματα: "We did not know it was Finnair until we got to the airport and could not find Brittish Airlines flight. This is on Kayak because none of your information indicated anything except a British Air flight. We asked several people and finally figured it out only they changed the gate at that point and we almost missed the flight after sitting in the airport for three hours"
Πλεονεκτήματα: "No lines."
Μειονεκτήματα: "Impossibly poor online servicing, most unsympathetic, unhelpful and ignorant check-in, sales personnel w manager to match. If you take a hard-line to sympathetic, injured, elite member that s my 91-years-old father. And fail to provide most basic information of local scheduled flights you might just leave oneworld and let up-to-task risen stars add to the alliance (instead of abusing her standing as BA does. Shame on you."
Μειονεκτήματα: "Didn't know catering was on sale"
Πλεονεκτήματα: "Crew members were all very nice.the flight was on time."
Μειονεκτήματα: "The breakfast served before landing was no good,"
Πλεονεκτήματα: "the person i sat beside.Food was not too bad."
Μειονεκτήματα: "Old antiquated IFE system.Left over an hour late due to a sick crew member[why show to work if you are ill?].Old overhead luggage bins."
Πλεονεκτήματα: "Short flight, slept all the way!"
Μειονεκτήματα: "Did not eat and no entertainment on this short flight so food and entertainment not applicable."
Πλεονεκτήματα: "Nothing to complain about. Everything excellent."
Πλεονεκτήματα: "See my notes on the Chicago London leg."
Μειονεκτήματα: "Same as the likes..."
Μειονεκτήματα: "I was told this was a Finair flight and never received an email or phone call that it was changed to American Airlines. We stood at Finair check in line until the idiots there put up signs for Quatar. Typical American Airlines confusion, similar to past experiences."
Πλεονεκτήματα: "flight attendants were pleasant"
Μειονεκτήματα: "Fare didn't include one piece of luggage - which I thought it did. And I was in the back row. Not my favorite. Had I known that was the case- I could have flown a discount carrier for a cheaper fare."
Πλεονεκτήματα: "Short flight so service was standard, was conked out for most of it so I guess it was comfortable :D"
Μειονεκτήματα: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
Μειονεκτήματα: "Iberia airlines, operating for BA, refused to honor the tickets we had bought via Airfare .com. Would not let me fly!!!!!!! After several hours they found a way to put us on a later flight--got in late, had to stay overnight in Orlando. Don't understand!!!! Wife and I are in 70's--spent 22 hours trying to get home!!!"
Μειονεκτήματα: "It was difficult to get our seat assignments."
Πλεονεκτήματα: "Great movie options. Numerous offers of water and juice. Friendly crew."
Μειονεκτήματα: "Paying for everything. Only 2 toilets for entire economy section"
Μειονεκτήματα: "Very cramped seats; terrible food; was put on Air Lingus instead of BA; missed our connection and Air Lingus was very difficult to work with"
Πλεονεκτήματα: "Great staff and actually comfortable :)"
Μειονεκτήματα: "Everything was great"
Μειονεκτήματα: "Lost luggage!!!"
Πλεονεκτήματα: "Crew is very nice"
Μειονεκτήματα: "Seats are pretty small"
Μειονεκτήματα: "Boarding by steps, being charged for coffee when all other airlines provide it as complimentary service. morning snack would have been nice. The head flight attendant have a heavy Italian accent and spoke English so fast he couldn't be understood."
Πλεονεκτήματα: "The flight was on time."
Μειονεκτήματα: "Older plane, no touch screen tv in head rest, no movies on demand, limited leg space"
Μειονεκτήματα: "Water for free"
Μειονεκτήματα: "They brought a drink cart around as if to offer free drinks but then charge you after they pour it"
Μειονεκτήματα: "Crew (as always with Transavia) is not at its best."
Πλεονεκτήματα: "Helpful crew. Clean modern plane"
Μειονεκτήματα: "Charging $ for everything, wouldn't fill a water bottle for me. Strict carry on policy was too restrictive"
Μειονεκτήματα: "The flight was perfect the only thing that concerned me was that two female passengers were allowed into the cockpit about thirty minutes prior to landing and stayed in their for the duration including landing. Did not know that that was allowed. Other than that it was perfect."
Μειονεκτήματα: "No delay"
Μειονεκτήματα: "We will never fly Air France, Transavia or Dutch airlines again. Terrible planes for Air France and terrible checking in and connecting flights for transavia and Dutch airlines"
Μειονεκτήματα: "Flying on time"
Πλεονεκτήματα: "Yes both are good"
Μειονεκτήματα: "Timing Cz I was delay 1 hour and half ! And we already booked a taxi to pick us from the airport and he left n charge us! ! So we had to take another taxi . As for the website! I’m trying to book luggage online I can’t get through at all! I’ve been trying since yesterday ... thnx"
Πλεονεκτήματα: "Flight was on time, cabin crew were efficient and friendly"
Μειονεκτήματα: "Checkin counter could've been opened earlier."
Μειονεκτήματα: "Easyjet seats are way better. Limiting the hand (cabin) luggage to 10kg and actually weighting it is ridiculous."
Πλεονεκτήματα: "clear information. good staff.good boarding return flight."
Μειονεκτήματα: "monitors for flightinformation was not present. the stewardess was acting here performance for incidents. not 2019 anymore !!!"
Μειονεκτήματα: "Delayed 2 hours"
Πλεονεκτήματα: "It got me here in one piece"
Μειονεκτήματα: "High school kids ran wild talking screaming standing in aisles and flight crew did nothing to stop all of the noise and nuisance. More like a flying bus than airplane"
Πλεονεκτήματα: "New plane, comfortable and the staff is nice"
Μειονεκτήματα: "Even a small plastic bag with McDonald's in it is considered a hand luggage! The staff need to be in more control of the travelers - we had one & a half hours delay because a traveller wanted to change seats and didn't sit down."
Πλεονεκτήματα: "Seats were more comfortable than I expected."
Μειονεκτήματα: "It would have been better to have 2 carry ons. Even a bag of snacks was considered a carry on and i had to put it and my purse in my backpack."
Μειονεκτήματα: "Our plane was delayed an hour and then when we landed well after midnight our bag came off the plane with a broken shoulder strap. Will not fly again."
Μειονεκτήματα: "It didn’t happen."
Πλεονεκτήματα: "The flight attendants and pilots were very nice, I had plenty of room in my seat. The trip was smooth and not at all stressful."
Μειονεκτήματα: "Came a bit late but the frontdesk said we could still check in with our luggage. After that disaster ensued, staff was slow and eventually missed out flight due to poor communication,."
Πλεονεκτήματα: "The crew was so nice."
Πλεονεκτήματα: "The crew was so nice and genuinely kind."
Μειονεκτήματα: "We loved it all."
Πλεονεκτήματα: "Excellent price with good crew and good equipment"
Πλεονεκτήματα: "No problems, right on time, modern aircraft."
Μειονεκτήματα: "Small seats and little space."
Μειονεκτήματα: "No free water , snack"
Πλεονεκτήματα: "The Flight was good"
Μειονεκτήματα: "The Airport in Crete was the worst I have ever seen for cleanliness, long lines to drop bags."
Πλεονεκτήματα: "Comfortable seating and pricing"
Μειονεκτήματα: "There was nothing I didn’t like. All was as I had expected"
Μειονεκτήματα: "Waiting for suitcases"
Πλεονεκτήματα: "After experiencing a computer glitch with our check-in, Transavia moved heaven and earth to get us on our flight. We appreciated the staff so so much!"
Πλεονεκτήματα: "Seats were comfortable, crew were very kind"
Μειονεκτήματα: "Boarding took too much time"
Πλεονεκτήματα: "We were disappointed that there were no kosher food options for purchase on flights in and out if Israel. This would be a welcome addition to your service."
Πλεονεκτήματα: "customer service, price"
Πλεονεκτήματα: "Fine flight. No frills. Friendly service."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "I don't understand why it took them around 15 min to check in each person. This was the most terrible check in I have ever experienced. One other staff member actually had to take over for one man doing check in because he was so slow. The flight ended up being almost an hour delayed. After this, they didn't even offer people free water. I have flown with low cost airlines all over the world and this was by far the worst."
Πλεονεκτήματα: "Excellent choice of food"
Πλεονεκτήματα: "Agents at the check in counter in Lisbon"
Μειονεκτήματα: "Green seats"
Πλεονεκτήματα: "Prompt and on time"
Πλεονεκτήματα: "The cheap price."
Μειονεκτήματα: "I wasn't able to eat or shop because I didn't have cash or credit card, only a debit card. Time to update your system. I was starving four hours, and couldn't get something I wanted from your shop. Silly problem to have in 2017."
Πλεονεκτήματα: "Service was wonderful. Would have been perfect if they would have included the check in of an infant car seat. Nonetheless I was able to do it without issue at a fee."
Μειονεκτήματα: "leg room in aisle seat"
Πλεονεκτήματα: "Fast, simple"
Μειονεκτήματα: "Had to pay for water"
Πλεονεκτήματα: "Flight was swift"
Μειονεκτήματα: "Difficult to find check in... airport support staff were not super helpful, Transalvia was helpful once I found them."
Μειονεκτήματα: "1. I paid for luggage and had proof. Ground crew said no record of it and I had to pay again. Now have to involve my credit card company. 2. Ground crew was extremely rude. 3. Flight delayed an hour and a half."
Μειονεκτήματα: "I think you can give some free water in a 5 hour flight"
Πλεονεκτήματα: "Really good value for the trip. Impressed!"
Πλεονεκτήματα: "well kept aircraft. choices to buy snacks and drinks."
Πλεονεκτήματα: "In time and cheap. Nice flight staff"
Πλεονεκτήματα: "The crew was fantastic. Very professional and responsive to passenger needs."
Μειονεκτήματα: "Didn't like the boarding process. First come first serve is hard with small kids. If it was just me ok. Grown ups can be rude when they are trying to get on an aircraft and they walk right over kids."
Πλεονεκτήματα: "Comfortable seats"
Μειονεκτήματα: "You have to buy water."