Πλεονεκτήματα: "The crew and entertainment"
Πλεονεκτήματα: "Service was excellent"
Μειονεκτήματα: "Carry on baggage size misleading"
Πλεονεκτήματα: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Μειονεκτήματα: "Crew was not particularly friendly....almost downright rude at times"
Πλεονεκτήματα: "Officers in the airport are rude and offensive, racial discrimination."
Μειονεκτήματα: "Change their employees, arrogant, not professional"
Μειονεκτήματα: "children entertainment"
Πλεονεκτήματα: "Crew was very nice and attentive"
Μειονεκτήματα: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."
Πλεονεκτήματα: "Everything was just dandy!"
Πλεονεκτήματα: "Some of the best airplane food I’ve had."
Πλεονεκτήματα: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Μειονεκτήματα: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Πλεονεκτήματα: "Seats were comfortable and the crew was great"
Πλεονεκτήματα: "The crew was excellent, very good food, good entertainment"
Πλεονεκτήματα: "The flight was smooth and on time. The flight crew did everything alright."
Μειονεκτήματα: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."
Μειονεκτήματα: "No overhead fans and seats were not very comfortable."
Πλεονεκτήματα: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Μειονεκτήματα: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."
Μειονεκτήματα: "Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person."
Πλεονεκτήματα: "full aircraft"
Μειονεκτήματα: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Πλεονεκτήματα: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Μειονεκτήματα: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Πλεονεκτήματα: "Online check-in was easy, boarding was smooth, and time on the flight seemed to go by quickly. Seats were a little too close together in economy to fully relax but that's the nature of economy seating. The dinner was very tasty, crew was friendly."
Μειονεκτήματα: "My seat-back entertainment system did not work, but I had not planned to use it anyway. For the other three members of my family it did work, but not very well. Fortunately they had other options they brought with them."
Μειονεκτήματα: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"
Μειονεκτήματα: "They left my bag in Switzerland"
Πλεονεκτήματα: "On time and standard service."
Πλεονεκτήματα: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Μειονεκτήματα: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Πλεονεκτήματα: "Everything was great"
Μειονεκτήματα: "Service was perfect Food was incredible Movies and entertainment high level"
Πλεονεκτήματα: "Easy check in. Crew efficient and personal attention."
Πλεονεκτήματα: "I hope this carrier grows by leaps and bounds. The plane was new & clean, the pilots executed flawless takeoff & landing, the flight attendants were friendly to a fault, the plane left on time & arrived early. Round trip Orlando-Venice was $980 round trip. The only niggling detail was the somewhat limited selection of movies."
Πλεονεκτήματα: "Flight crew, food, and seatback entertainment system (with USB charging port) were all great."
Μειονεκτήματα: "The seats were uncomfortable and way to close. When the person in front of me leaned their seat back, I was forced to do the same. It was nearly impossible to eat. If you had a hint of claustrophobia, you would never make this entire trip without going nuts. I noticed that many of the middle seats were unoccupied, while my family and I were crammed into four seats side-by-side. If we had empty seats between us the flight would have been bearable."
Πλεονεκτήματα: "Great service and friendly staff! Also great food!"
Μειονεκτήματα: "There's nothing I didn't like :)"
Πλεονεκτήματα: "Crew was friendly. Food was good"
Μειονεκτήματα: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."
Πλεονεκτήματα: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Μειονεκτήματα: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Μειονεκτήματα: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Πλεονεκτήματα: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
Πλεονεκτήματα: "Food, staff, service"
Μειονεκτήματα: "No leg room"
Πλεονεκτήματα: "Has been 6 days and my luggage is still lost. Doubt I will see it again. It did have a nice luggage tag on it with all the info needed to track me down."
Πλεονεκτήματα: "Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time."
Μειονεκτήματα: "I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later."
Πλεονεκτήματα: "Friendly crew, decent meal, and above-average entertainment systems"
Μειονεκτήματα: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Πλεονεκτήματα: "Excellent crew"
Μειονεκτήματα: "Terrible seats :-("
Πλεονεκτήματα: "overall very satisfied"
Μειονεκτήματα: "no issues"
Πλεονεκτήματα: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Μειονεκτήματα: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Πλεονεκτήματα: "On time, efficient, good service, professional"
Μειονεκτήματα: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."
Πλεονεκτήματα: "Polite crew"
Μειονεκτήματα: "The service and food was excellent. There is no question about dislike"
Πλεονεκτήματα: "Very positive opinion about the flight."
Μειονεκτήματα: "The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also."
Πλεονεκτήματα: "I liked the friendliness of the crew"
Μειονεκτήματα: "There was no inflight entertainment of any kind."
Πλεονεκτήματα: "Crew was kind and helpful."
Μειονεκτήματα: "Seats are so narrow and led room. Another bathroom is always a plus."
Πλεονεκτήματα: "Left and arrived on time"
Μειονεκτήματα: "Seat cramped"
Πλεονεκτήματα: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Μειονεκτήματα: "Movies available weren't to my taste, which isn't important anyway."
Πλεονεκτήματα: "Seat was very comfortable. Crew was great."
Πλεονεκτήματα: "Check in was swift"
Μειονεκτήματα: "Friendlier approach from the crew"
Πλεονεκτήματα: "One hour delay after boarding due to loosing our “slot”"
Πλεονεκτήματα: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Μειονεκτήματα: "I expected more from airlines lake Austrian."
Μειονεκτήματα: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Μειονεκτήματα: "Was very satisfied with everything."
Πλεονεκτήματα: "The crew was great."
Μειονεκτήματα: "My seat would not recline at all"
Μειονεκτήματα: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Πλεονεκτήματα: "Food and workers were great"
Πλεονεκτήματα: "Good entertainment choices."
Μειονεκτήματα: "Seat could be more comfortable"
Μειονεκτήματα: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Πλεονεκτήματα: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Πλεονεκτήματα: "Luggage came extremely quickly"
Μειονεκτήματα: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Πλεονεκτήματα: "This is always a pleasant airline to travel with."
Μειονεκτήματα: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Πλεονεκτήματα: "Love the A 380-800"
Μειονεκτήματα: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."
Πλεονεκτήματα: "new plane, half empty, good and friendly service"
Μειονεκτήματα: "See red comment above."
Μειονεκτήματα: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Πλεονεκτήματα: "I liked the crew on the flight."
Μειονεκτήματα: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Πλεονεκτήματα: "It was perfect, very few people, great service"
Μειονεκτήματα: "Missed my flight!!!!!"
Πλεονεκτήματα: "Nothing stood out compared to other airlines"
Μειονεκτήματα: "Not enough room in the seat"
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "Lateness and virtually no food at lunchtime"
Πλεονεκτήματα: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "Everything was fine"
Πλεονεκτήματα: "Everything. Keep up the good work."
Πλεονεκτήματα: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Πλεονεκτήματα: "Flight was on time ,"
Μειονεκτήματα: "Both flights were delayed. Food selection was poor."
Πλεονεκτήματα: "Plenty of food and drinks, pleasant crew"
Μειονεκτήματα: "My flight was cancelled! ended up flying to Athens the next day"
Πλεονεκτήματα: "Everything was great except seats uncomfortable"
Μειονεκτήματα: "Uncomfortable seats"
Πλεονεκτήματα: "Attention during waiting time and inside cabin"
Πλεονεκτήματα: "All flight members were servicing very pleasantly"
Πλεονεκτήματα: "Great grew, great flight. Thank you!"
Πλεονεκτήματα: "Would fly with them anytime."
Πλεονεκτήματα: "Staff was friendly and the flight was pleasant."
Πλεονεκτήματα: "The female attendants were nice."
Μειονεκτήματα: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Πλεονεκτήματα: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."
Πλεονεκτήματα: "Boarding was efficient and quick"
Μειονεκτήματα: "Seats were uncomfortable."
Μειονεκτήματα: "It was almost 2 hours delayed"
Πλεονεκτήματα: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Μειονεκτήματα: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."
Πλεονεκτήματα: "Their first class looked very comfy"
Μειονεκτήματα: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Everything is well organized, crew members were great."
Μειονεκτήματα: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Πλεονεκτήματα: "Nice people"
Μειονεκτήματα: "Some games for kids"
Μειονεκτήματα: "Frankfurt airport is too big. Allowing only an hour for a connecting flight is not enough time. I would never do that again especially if your with a handicapped person"
Πλεονεκτήματα: "Plane was super nice and new and crew was great!"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Friendly crew, tried their best to accommodate"
Μειονεκτήματα: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Πλεονεκτήματα: "Good standard Lufthansa service"
Μειονεκτήματα: "Economy seats are too cramped, in comparison to the other airlines"
Μειονεκτήματα: "Business class had economy seats which is not what you expect especially for an overnight flight"
Πλεονεκτήματα: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Μειονεκτήματα: "Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip."
Πλεονεκτήματα: "Was nice and pleasurable"
Μειονεκτήματα: "There was a very unruly child on the flight. The attendants did their best to deal with him but it was quite chaotic for a long flught"
Πλεονεκτήματα: "Fast check in and politeness"
Μειονεκτήματα: "Not comfortable seats"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "pastry, not sandwich"
Πλεονεκτήματα: "The food was better than average. Portions were good and it was tasty. Movie selection was also great and included many recent releases. They provided a hot towel service bedorw and after meals which I loved."
Μειονεκτήματα: "Boarding was slow and the plane waited almost an hour after boarding was completed."
Μειονεκτήματα: "The forward economy cabin was too cold. When the passenger in front of me had his seatback all the way back, I could not get out of my seat, lean forward, nor see the entertainment screen or eat easily."
Μειονεκτήματα: "During the main meal many many passengers had no option for the main dish.. Only vegetarian dish! Many passengers didn't eat."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Crew helped us with connections"
Μειονεκτήματα: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."
Μειονεκτήματα: "Walk from gate extreme"
Πλεονεκτήματα: "I enjoyed how smooth the whole flying went in the Lufthansa plane, also how quite was inside the plane compare to other airlines airplanes. I love the leg room in the plane. I impressed with the level of commitment to take passenger out the airport on time. It has definitely one of the smoothest and nice plane I have ever been so far."
Μειονεκτήματα: "The pilot when landing landed too fast and the plane lost its balance for a second but other than that everything was great."
Πλεονεκτήματα: "For airline food it was very good. Lots of offers for water & drinks."
Πλεονεκτήματα: "Fast and efficient boarding"
Πλεονεκτήματα: "Good was yummy and the setwardess were super friendly. Staff was plentiful and the plan was very modern and high tech. Also had a layover in Munich airport and it was amazing. Very high tech, I took advantage of the napcaps and shower facilities. Also the restaurants were on par with great red win."
Μειονεκτήματα: "The flight was 11 hours.... can you make that a little quicker next time, I mean come on it's 2017...."
Πλεονεκτήματα: "When it comes to traveling economy (prob 1st class too) , Lufthansa is the best . I have not been on a better airline thus far , and I feel like I've tried most of them. They are great for all flights , but especially long flights. The only airline where flying 12 hrs isn't a horrible experience ! I've used them more than once , and they are always great! Keep up the good work ."
Πλεονεκτήματα: "My flight was business and it was excellent the staff was great and I think his name is Peter"
Πλεονεκτήματα: "The crew was really nice"
Μειονεκτήματα: "There was no entertainment of course!"
Πλεονεκτήματα: "Great crew. Very comfortable flight, good food. On schedule"
Μειονεκτήματα: "A man next to me took a picture of me when he thought I was asleep."
Πλεονεκτήματα: "Terrific staff, efficient process"
Μειονεκτήματα: "Bathrooms weren't working"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Timely and clean"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "all was perfect and helping"
Μειονεκτήματα: "nothing all are fantastic"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Drinks and food quality acceptable Well on time Very friendly crew"
Μειονεκτήματα: "Seats comfort could have been better"
Πλεονεκτήματα: "Great seats, with legroom and ample food."
Πλεονεκτήματα: "The food, the crew, the cleanness"
Πλεονεκτήματα: "They know what they're doing!!"
Μειονεκτήματα: "No complaints at all!"
Πλεονεκτήματα: "Great, solid and reliable service"
Μειονεκτήματα: "Tight turnaround in Chicago"
Πλεονεκτήματα: "Everything I like with LH"
Πλεονεκτήματα: "Very nice flight attendants, the food was good, enough leg space."
Μειονεκτήματα: "My entertainment screen kept freezing, which was quite annoying when you are trying to watch a movie."
Πλεονεκτήματα: "The crew was friendly and helpful"
Πλεονεκτήματα: "Nonstop flight."
Μειονεκτήματα: "The seats are the most uncomfortable I've ever sat in. The food from Frankfurt to Denver was subpar. The first 2 hours were very bumpy and unusual for that part of an Europe to USA crossing. The spacing of the middle seats with the support struts having to straddle for 13 hours is too much. I could go on, but you really need to rethink the design and customer service on your long haul flights."
Πλεονεκτήματα: "Aer Lingus crew are great. Probably some of the nicest people in the world. Lightly loaded so boarding was quick and staff were lenient about cabin baggage."
Μειονεκτήματα: "My 757 is among the oldest aircraft in service, and it shows. Noisy and every surface is well worn. Seats are substandard in the industry for a long flight. Granted the flight was lightly filled, so that made it a bit nicer."
Πλεονεκτήματα: "I like how they boarded the back of the plane first!"
Μειονεκτήματα: "The seats weren't as comfortable as other airlines. The food wasn't very good either."
Πλεονεκτήματα: "Great crew, smooth flight"
Μειονεκτήματα: "The food. We waited too long to take off and there was no announcement why we were sitting on waiting..."
Πλεονεκτήματα: "The crew was amazing."
Μειονεκτήματα: "My flight from ORD-DUB arrived late causing us to miss our connecting flight to Madrid. I talked to an agent and they told us we would have to pick up our bags at a different carousel and then go to the ticketing agent for a new flight. 1 ticketing agent+3 hours of waiting = 1 pissed off traveler."
Μειονεκτήματα: "The floor plan on Aer lingus website for seating was did not match the actual plane iwe were on so the legroom was not as good as what the website illustrated when we boarded."
Πλεονεκτήματα: "Fast moving to baggage claim area."
Πλεονεκτήματα: "I liked the fact that Aer Lingus screwed up so badly that I got to fly United back to Chicago instead of Aer Lingus."
Μειονεκτήματα: "They could have gotten us to and from our destination on time. Ten hours late coming in and 24 hours late getting out. They could not have lost our luggage for 5 days. The logistics people haven't a clue. I feel sorry for the customer service people who have to work for this organization."
Μειονεκτήματα: "They lost our luggage and we can't reach anyone who can help us find it. The customer service people are very unhelpful"
Μειονεκτήματα: "My luggage was delayed and did not arrive to Madrid 2 days later after I had already left the city. I tried to contacted the Aer Lingus but their contact office was at oversea (not in Madrid). It cost me so much $$$ to make international phone call to locate my luggage. But, still without success..."
Πλεονεκτήματα: "The crew was very attentive and the flight left on-time and arrived on-time too. No issues with the schedule or my bags."
Μειονεκτήματα: "The seats are really uncomfortable, they provide you a pillow and a blanket, but with the limited space you can't even use them, there is even less space than on domestic planes. For an overseas flight this is really bad. Also, you cannot sleep, very long time for dinner and announcements."
Πλεονεκτήματα: "I'm very angry that the ticket sold to me was British Airways and I was told on the airport by British Airways that I should check in at the Air Lingus counter! This is cheating and false advertising!!!"
Μειονεκτήματα: "Everything could have been better!"
Πλεονεκτήματα: "Flight was quick"
Μειονεκτήματα: "Small seat no recline very crowded"
Μειονεκτήματα: "We got to gate after standing in the lobby 30 min prior to take off and they wouldn’t let us in gate . We were in the air lingus lounge waiting for the flight and the gate attendant said she called our name on speaker which she did not . We get to gate and they say we are no longer able to board the plane"
Πλεονεκτήματα: "Service was excellent. The flight was on schedule."
Μειονεκτήματα: "I would have liked an exit seat but none were available when I attempted to purchase one."
Πλεονεκτήματα: "The free movies and the food was good."
Μειονεκτήματα: "The seats are too close together."
Μειονεκτήματα: "The entire crew needs to be a little attentive to their passengers you could visually see when they needed to assist a guest it was a bother to them."
Πλεονεκτήματα: "Boarding at rear as well as front"
Μειονεκτήματα: "Boarding outside in drizzle. Charging for soft drinks"
Πλεονεκτήματα: "Polite crew and on time as scheduled"
Μειονεκτήματα: "No breakfast offer"
Πλεονεκτήματα: "Smooth landing. Entertainment. That's about it."
Μειονεκτήματα: "I've flown many overseas trips some first, some premium, some economy. This economy was the worst. I felt like a sardine smashed in a tin can. Also, extra to buy snacks and drinks? Not looking forward to the flight back. Would love to upgrade but site won't let you :( even if it gives you an option to do so"
Μειονεκτήματα: "Space was so limited it was just ridiculous"
Πλεονεκτήματα: "Crew was very considerate."
Μειονεκτήματα: "Two hour flight delay small aisle/seats."
Πλεονεκτήματα: "Everything wa on time"
Πλεονεκτήματα: "friendly crew. flight was early"
Μειονεκτήματα: "No free wine. Could not hear movies most of time."
Πλεονεκτήματα: "Loaded plane back to front. Organized."
Μειονεκτήματα: "Hard seats."
Πλεονεκτήματα: "The crew was very friendly and helpful"
Μειονεκτήματα: "The food was really bad, The breakfast sandwich they handed out would not have been fit for animals. Horrible!!!! The entertainment equipment on the aircraft was not working and my wife and I were not able to see a movie or anything. Not a good way to take a long flight. My seat was not working properly and was either all the way back or all the way up."
Μειονεκτήματα: "I made my reservations for British Airways and the flight was by Aer Lingus."
Πλεονεκτήματα: "Crew was very friendly"
Πλεονεκτήματα: "Timely, no pain"
Μειονεκτήματα: "Food, no vegetarian options"
Πλεονεκτήματα: "Seats were comfortable"
Μειονεκτήματα: "The entire check in and paying for baggage took 1 hour and 24 minutes in Rome."
Πλεονεκτήματα: "Food excellent, plane staff pleasant. Plane was late."
Μειονεκτήματα: "They lost my luggage. The young man at the,AL desk at Frankfort was tude,and dismissive. It is more than 24 hours later now and they have made no contact."
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Uncomfortable seats that do not always work properly (the recline will recline too much and not go back up)"
Πλεονεκτήματα: "Quick and efficient."
Πλεονεκτήματα: "Great airlines!!"
Μειονεκτήματα: "No gluten free options"
Μειονεκτήματα: "Took ages for the check in counter staff to open. Staff was unfriendly and didn't even know which gate plane would be boarding at. She actually said I don't know I guess you have to check the monitor. The flight attendant manager insisted that my husband hang his coat on the side of the chair instead of leaving it under his seat. Also, what's the deal with not providing complimentary beverages and snacks on an inland flight?"
Μειονεκτήματα: "We didn't like the charge to select seats together"
Πλεονεκτήματα: "Great boarding experience, good food"
Μειονεκτήματα: "Speakers for entertainment were ridiculous, poor ear speakers made it impossible to hear selection. I opted to use my own ear buds and iPad for entertainment. Seating was very poor for an overnight flight I expected more room and at least would have liked to sleep with my head on the tray but with the passenger in front of me leaned back there was barely enough room to get up and use the bathroom"
Πλεονεκτήματα: "More water"
Μειονεκτήματα: "See above. No leg room, cramped"
Μειονεκτήματα: "the staff was rude"
Πλεονεκτήματα: "Crew was very responsive."
Μειονεκτήματα: "Uncomfortable, miserable seats with no space"
Πλεονεκτήματα: "Food was great - enjoyed the shepard's pie."
Μειονεκτήματα: "Our flights were changed numerous times."
Πλεονεκτήματα: "I like that the flight took off on time and got there a little early. I was so worried about delays. Going and coming back was on time."
Μειονεκτήματα: "The airport is a joke ! People couldn't be more rude ! Trying to print boarding pass was beyond difficult the staff was unaccomidating and there were 4 screaming babies for 6 hours straight ! Also we tried to change the flight and couldn't unless we pay over $400 !!! We will NEVER fly with you again"
Πλεονεκτήματα: "The United has the option to stream on your device for this short leg. All you need is an app. It was very convenient. This is the future. Use your own device, headphones etc."
Πλεονεκτήματα: "Despite the three-hour delay and some frustrated passengers, the cabin crew stayed very calm and positive."
Μειονεκτήματα: "The flight left about three hours late, which isn't really anyone's fault, but it would have been nice to be told more specifically what was going on (what the problem was, estimated time it will take, maybe ensure passengers that the airline is aware of all their connecting flights and are already placing them on new flights)"
Μειονεκτήματα: "Aer Lingus lost my husband's baggage and 3 weeks later it has not been found. We had to buy all new clothes, inc a new suit for our wedding which is what we were traveling for."
Πλεονεκτήματα: "Cabin crew"
Πλεονεκτήματα: "Well organized and courteous flight crew"
Μειονεκτήματα: "Uncomfortable seats which could use more more legroom"
Πλεονεκτήματα: "Sarah the Cabin Manager was amazing."
Μειονεκτήματα: "The business seats are horrible"
Μειονεκτήματα: "The cabin lights were left on too long for a red eye. Cramped quarters - but that is true of every airline now. We did receive a blanket and pilllow, which was nice. Did not have dinner so can’t comment. Croissant with cream cheese prior to landing was OK Nice smooth flight.Nice pleasant crew"
Πλεονεκτήματα: "Friendly crew!"
Πλεονεκτήματα: "Blanks were comfy, staff very friendly and the food was tasty"
Μειονεκτήματα: "One overhead speaker was crackling and not sure if it worked quite right, couldn’t hear announcements very well."
Μειονεκτήματα: "Waited for over an hour for trams to retrieve us from the aircraft."
Μειονεκτήματα: "Don’t approach"
Πλεονεκτήματα: "Service was good on the plane"
Μειονεκτήματα: "Thought I had purchased an optima coach, but was forced to pay $60 baggage fee. At checkin, asked for aisle seat, but agent had already assigned a middle seat. Then asked to change to an aisle seat, but she demanded $30 to change. Aftwr boarding was complete, there were at least 6 aisle seats empt"
Πλεονεκτήματα: "The crew was good"
Μειονεκτήματα: "The seats"
Μειονεκτήματα: "My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY."
Πλεονεκτήματα: "Friendly crew,"
Πλεονεκτήματα: "The crew was friendly. The boarding process was very organized."
Μειονεκτήματα: "The seat and entertainment were terrible. The TV worked only in the last hour and the seat was not comfortable. No leg room, and the passenger in front of me wasn't considerate -- I couldn't move in my chain when his chair was down)."
Μειονεκτήματα: "Seat in row ahead was broken, causing it to recline too far and not correctly return upright"
Πλεονεκτήματα: "Check in was a breeze, and the food was good!"
Μειονεκτήματα: "Our flight was delayed d/t engine trouble, & we missed our re-booked connecting flights twice & finally our third flight was only available to a different city than originally planned.. (Newark, NJ instead of JFK) In compensation, we were offered a coffee voucher but had to dead run to catch the next flight. No time for coffee."
Μειονεκτήματα: "The airline sent me on a wild goose chase through the airport only to end up back at the same counter. They then told me it was too late to check in. Do not book tickets with cheapoair-British Airlines said this releasesthem from all responsibilities and cheapoair will do nothing but send you to different people trying to sell you another flight. It was the worst experience every!"
Πλεονεκτήματα: "Upgrade to premium economy on lagos - London"
Πλεονεκτήματα: "Excellent food and service."
Πλεονεκτήματα: "Crew was great, both ground and air. Flight was on time and baggage was delivered efficiently."
Μειονεκτήματα: "Could not get a cup of coffee. I can't believe you charge for a cup of plain black coffee. To add insult to injury, my credit cards (plural) were declined and cash was not accepted. I have not had any problem with my cards anywhere else on this trip, so the problem was not mine."
Μειονεκτήματα: "Canceled for no reason ca"
Μειονεκτήματα: "Connecting flight experience"
Πλεονεκτήματα: "Good entertainment. More comfortable. The ride was smooth."
Μειονεκτήματα: "Service. Having to ask for my food being skipped and also having food choices."
Μειονεκτήματα: "Flight crew was just ok; nothing they did made me want to fly with British Airways again. Salad was good but the chicken nondescript."
Πλεονεκτήματα: "smooth flight"
Μειονεκτήματα: "no dairy free food options"
Πλεονεκτήματα: "Everything was great! Good food and service. On time flight. No complaints!"
Μειονεκτήματα: "no air vents over seats"
Μειονεκτήματα: "Fight was delayed 30 minutes so we missed our connecting flight to Madrid. We are stuck in London for the night, the food is not edible at the hotel they gave us and now we are stuck rearranging all of our future travel plans because we can't get to Madrid until tomorrow. This is our worst travel experience ever. We will never fly British Airways again."
Πλεονεκτήματα: "Nice aircraft and decent service. Cleanliness was good."
Μειονεκτήματα: "The lie flat seats were good but cramped and claustrophobic near the head rest."
Μειονεκτήματα: "Food and service could be better."
Πλεονεκτήματα: "Flt attendants. Esp the english guy."
Μειονεκτήματα: "Once again just some measly pretzels."
Πλεονεκτήματα: "The entertainment on the plane was plentiful. The overall comfort was superb. The staff was very kind."
Μειονεκτήματα: "Everything was pretty enjoyable, however, the food really needs to step up. The food at business class lounge and on the plane were below average comparatively to other airlines and their business class offerings."
Μειονεκτήματα: "BTW, BA cancelled the flight from Chicago and changed it to AUS->DFW->LON->BOM. While returning, wheel chair assistant left my parents on the midway who can't walk much and don't understand English. This happened at DFW airport. Next time I will think twice to book with this airline."
Μειονεκτήματα: "Missed flight due to BA delay from Edinburgh"
Πλεονεκτήματα: "The women at BA in Chicago O'Hare airport were awesome Christine, Carole, Diane & ankther one but I forgot the last lady's name. Very polite attentive and professional. We had a difficult situation & they helped us get through our problem with the less stress as possible!"
Μειονεκτήματα: "Airplane food was a bit below average. Also there was not a good selection in music. I did not recognize 95% of the option of music to listen to."
Πλεονεκτήματα: "Extended information from the captain was very nice"
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Μειονεκτήματα: "We missed this flight due to Kayak's failure to get us on any other flights to Chicago after our original one was cancelled."
Μειονεκτήματα: "Middle seat, very cramped and I'm short"
Πλεονεκτήματα: "Staff where very pleasant."
Μειονεκτήματα: "Airport check in was drastically understaffed. The worst I have experienced. Airplane seating was cramped."
Μειονεκτήματα: "No breakfast. Crew skipped few rows for drinks. Toilets were broken."
Μειονεκτήματα: "Missed flight due to connection delay"
Πλεονεκτήματα: "Nothing they cancelled flights"
Μειονεκτήματα: "They counselled flights"
Πλεονεκτήματα: "The gate agent"
Μειονεκτήματα: "I flew about 1 million miles and truly felt like a sardine- absolutely NO leg room and very archaic entertainment system. NEVER AGAIN !"
Μειονεκτήματα: "Everything was great about this flight, except that I had a row of seats that would not allow the arm rest to go down. So even though I had 2 empty seats to my left I could not utilize them, which would have made the flight so much better. When asked I was told that the "curve" of the plane would not allow it. This should have been mentioned when I booked and chose those seats."
Μειονεκτήματα: "Seat selection process was cumbersome."
Πλεονεκτήματα: "Food was good. Special meal request was well handled. Not lost in the shuffle."
Μειονεκτήματα: "Even paying high price for Economy Plus did NOT give me more space. Leg could be better but width wise seats are tight like coach. Hardly an elbow room. Make Eco+ seats wider to justify higher price !!!"
Μειονεκτήματα: "Worst flight ever! Crew very unprofessional. The plane was filthy and most seats did not recline. It was a night flight but they were unable to turn the lights off. We took off almost an hour later because they did not have ice nor snacks."
Πλεονεκτήματα: "Everything was great! Thank you so much!"
Μειονεκτήματα: "Terrible sensitivity on entertainment touch screens"