Πλεονεκτήματα: "Confort and kindness"
Μειονεκτήματα: "It was too cold"
Μειονεκτήματα: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Πλεονεκτήματα: "KLM STAFF WERE VERY PROFESSIONAL"
Μειονεκτήματα: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Μειονεκτήματα: "Everything was OK"
Πλεονεκτήματα: "Newer plane, crew was amazing, seats were adjustable"
Μειονεκτήματα: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Πλεονεκτήματα: "Comfortable seat, great crew."
Μειονεκτήματα: "Flight delayed, no USB port and no entertainment"
Πλεονεκτήματα: "Crew was great, very responsive and hospitable!"
Μειονεκτήματα: "more lunch choices, especially choices without dairy products."
Πλεονεκτήματα: "Crew was nice and pleasant"
Μειονεκτήματα: "Flight very late"
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "Can’t think of anything"
Πλεονεκτήματα: "Nice staff and no delay"
Μειονεκτήματα: "Instead of crisps maybe a bit of cheese or crackers"
Πλεονεκτήματα: "The crew is really welcoming"
Μειονεκτήματα: "The seats are too narrow and a bit too hard"
Πλεονεκτήματα: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Πλεονεκτήματα: "Seat comfortable"
Μειονεκτήματα: "Flight was delayed and overhead bin space was very small"
Πλεονεκτήματα: "Good for both."
Μειονεκτήματα: "Bigger seats."
Πλεονεκτήματα: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Πλεονεκτήματα: "KLM staff is great"
Πλεονεκτήματα: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Πλεονεκτήματα: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Πλεονεκτήματα: "The flight arrived a few minutes early."
Μειονεκτήματα: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Μειονεκτήματα: "Turn the lights on early making it hard to sleep"
Πλεονεκτήματα: "Boarding agent extra effort to improve my seating!"
Μειονεκτήματα: "Food amount less than expected."
Πλεονεκτήματα: "The crew was really friendly."
Μειονεκτήματα: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Πλεονεκτήματα: "Crew was awesome"
Πλεονεκτήματα: "The staff tried to help me when it was evident we would not arrive on time"
Μειονεκτήματα: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Πλεονεκτήματα: "Efficient crew"
Μειονεκτήματα: "Long, slow line at check in. Not many new movies or tv shows"
Μειονεκτήματα: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Πλεονεκτήματα: "Nice seats, comfortable."
Μειονεκτήματα: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Πλεονεκτήματα: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Πλεονεκτήματα: "The flight was great."
Πλεονεκτήματα: "newer plane, good staff"
Μειονεκτήματα: "need better and more food options, more often"
Πλεονεκτήματα: "staff was fine"
Μειονεκτήματα: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Μειονεκτήματα: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Πλεονεκτήματα: "Catering is ok"
Μειονεκτήματα: "Seats comfort really old school"
Πλεονεκτήματα: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Μειονεκτήματα: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Πλεονεκτήματα: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Πλεονεκτήματα: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Μειονεκτήματα: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Πλεονεκτήματα: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Μειονεκτήματα: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Πλεονεκτήματα: "The staff and crew"
Πλεονεκτήματα: "Night flight so no entertainment allowed sleeping"
Μειονεκτήματα: "Kosher food could be improved"
Πλεονεκτήματα: "It was a short flight so it was O.K."
Μειονεκτήματα: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Πλεονεκτήματα: "Friendliest economy class service I've ever encountered."
Πλεονεκτήματα: "Very good flight, excellent service and good food."
Πλεονεκτήματα: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Μειονεκτήματα: "No complaints."
Πλεονεκτήματα: "We really liked the KLM people, from the check in crew to the flight attendants."
Πλεονεκτήματα: "The flight crew were kind, polite, and attentive."
Μειονεκτήματα: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Μειονεκτήματα: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Πλεονεκτήματα: "In general, it was ok"
Μειονεκτήματα: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
Πλεονεκτήματα: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Μειονεκτήματα: "Would be nice if there was wifi on board"
Πλεονεκτήματα: "Consistent SAS quality"
Μειονεκτήματα: "Drinks expensive"
Πλεονεκτήματα: "I've flown SAS a few times and have always been favorably impressed with the service. On this flight we booked the "bare bones" fare and paid extra for checked bags and extra-legroom seats. The overall cost was still better than most other airlines."
Πλεονεκτήματα: "The plane was nice and comfortable. The flight was only about 40 minutes."
Μειονεκτήματα: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Πλεονεκτήματα: "crew was pleasant"
Μειονεκτήματα: "boarding was chaotic"
Πλεονεκτήματα: "Seating room, food, and service"
Πλεονεκτήματα: "Crew very friendly and helpful."
Μειονεκτήματα: "Seat didn’t recline as much as it should be. Maybe cuz we are sitting the last row. Which makes it less comfortable."
Μειονεκτήματα: "Plane was changed to a different plane and caused lots of confusion. Boarding process was chaos, loaded all passengers in a room too small with many standing and getting too hot."
Μειονεκτήματα: "Could not have been better"
Πλεονεκτήματα: "Yes, crew was excellent"
Μειονεκτήματα: "I was charged 70 Euros per bag for two bags a total of 140,00 Euros which is more than the airfare per person for flying one way from Tallinn, Estonia to Stuttgart, Germany. I had no other option except cancel the trip which was not an option and so I paid. There should be some fairness! Rampur"
Μειονεκτήματα: "Uncomfortable seats."
Πλεονεκτήματα: "Nice interiors, relatively new airplanes, and very professional staff"
Μειονεκτήματα: "Limited food ans beverage selection, and alcohol is served with an additional cost"
Μειονεκτήματα: "Difficult to find check in at Copenhagen airport"
Πλεονεκτήματα: "Great food and service as always"
Πλεονεκτήματα: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Μειονεκτήματα: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Πλεονεκτήματα: "Good movies and food good. Seats wide enough and mostly enough bathrooms."
Μειονεκτήματα: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Μειονεκτήματα: "When I booked the flight, it did not say that I was not allowed to check any bags. My wife and I had one each, and it costed us €140 total to bring the luggage. If I had known there was a slightly more expensive ticket that would have allowed us to check a luggage each, I would of course have chosen that. Very poor information provided."
Πλεονεκτήματα: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Πλεονεκτήματα: "Boarding was smooth, luggage came out quickly."
Μειονεκτήματα: "No entertainment, only coffee and tea served."
Μειονεκτήματα: "Pay for a coke?"
Πλεονεκτήματα: "Friendly staff. Great hot fresh bread! On time."
Πλεονεκτήματα: "Timely & helpful"
Μειονεκτήματα: "Mid day flight , no food or snack , how cheep will the airlines go?"
Πλεονεκτήματα: "No comment since very short flight."
Μειονεκτήματα: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Πλεονεκτήματα: "Great flight, friendly crew, good food, entertainment was ok"
Μειονεκτήματα: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"
Μειονεκτήματα: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Μειονεκτήματα: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"
Πλεονεκτήματα: "Smooth flight, boarding was seamless."
Πλεονεκτήματα: "The crew was very kind"
Μειονεκτήματα: "Nothing :)"
Μειονεκτήματα: "Not enough characters to express my disappointment."
Πλεονεκτήματα: "The entire experience was great. Smooth flight, good food and friendly crew."
Πλεονεκτήματα: "On schedule, great crew"
Πλεονεκτήματα: "Comfortable flight."
Μειονεκτήματα: "Only one meal option ( with meat). Alcoholic beverage not included."
Μειονεκτήματα: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Μειονεκτήματα: "Flight late, plane not very clean food..."
Πλεονεκτήματα: "Flight attendants were courteous and professional."
Μειονεκτήματα: "Only offered coffee and tea during meals."
Μειονεκτήματα: "Older plane with no entertainment"
Πλεονεκτήματα: "I was able to sleep most of the flight."
Μειονεκτήματα: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."
Πλεονεκτήματα: "The boarding was more organized than our other flights with this airline. Cabin crew was friendly."
Μειονεκτήματα: "The food was not so good. It looked like they were really trying to cut corners with very small portions."
Μειονεκτήματα: "Long connection"
Πλεονεκτήματα: "Smooth flight, friendly crew, food was excellent."
Μειονεκτήματα: "Seats very cramped"
Μειονεκτήματα: "Flight was late and they left us completely hanging at the Stockholm airport with no agents anywhere to be found and no instructions on what to do about the missed connection."
Πλεονεκτήματα: "Everything was great"
Μειονεκτήματα: "Nothing to mention"
Μειονεκτήματα: "In toilets there was no paper"
Πλεονεκτήματα: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Πλεονεκτήματα: "The free, in-flight movies, the in-fight dinner, and the friendly, multi-lingual staff were GREAT commodities."
Μειονεκτήματα: "I was in economy/SAS Go class, so it was nearly impossible to get more than one or two hours of sleep on a long flight, (i.e. about eight hours). Maybe they should reserve the seats with extra leg room for those who actually need it, and have the seats recline even further."
Πλεονεκτήματα: "Couldn't ask for a better flight. Was nice and smooth with great service. Thanks for bringing me home safe."
Πλεονεκτήματα: "After completely checking in, boarding, seating and sitting on the tarmac for 25 minutes, we were told something was wrong and had to get off and wait for a new plane."
Πλεονεκτήματα: "The crew was knowledgeable, gracious and helpful for the entire flight. I enjoyed the mapping and camera feature of the plane. The selection of options for entertainment was a delight."
Μειονεκτήματα: "How do you say to close for comfort but then one gets what one pays for and the economics are understandable yet I did not care for the cramped space provided."
Πλεονεκτήματα: "Crew was great; super easy boarding process; flawless take off and landing."
Μειονεκτήματα: "The least comfortable and smallest narrow business class seats ever"
Πλεονεκτήματα: "On time, friendly crew"
Μειονεκτήματα: "Seats are tight,"
Μειονεκτήματα: "Direct flights to and from South Africa to USA not via Middle East"
Πλεονεκτήματα: "Really liked the flight staff.. great service and all very humorous. More room than on most flights and everything was on time"
Πλεονεκτήματα: "Quick boarding."
Μειονεκτήματα: "Nothing. Pretty good for a short trip."
Μειονεκτήματα: "My window seat didn’t have a window"
Μειονεκτήματα: "No food, no tv... nothing."
Πλεονεκτήματα: "Food and flights being on time and ran per schedule"
Μειονεκτήματα: "London airport NOT OFFERING WHEEL CHAIR even there was a wheel chair assistance required. My mother has to walk despite choosing the wheel chair assistance. Now she is in pain."
Μειονεκτήματα: "Luggage did not make it to Warsaw"
Μειονεκτήματα: "My brand luggage was damaged during the flight. Although I still had to pay 65 pounds for the extra bag."
Μειονεκτήματα: "Cramped, bad seats. Every time the guy in front of me shifted in his seat he bumped my knees and even sent my drink flying into my and my seatmate's laps."
Πλεονεκτήματα: "Great crew."
Μειονεκτήματα: "No complimentary water on flight."
Πλεονεκτήματα: "It was a short flight"
Μειονεκτήματα: "There is a charge for beverage service."
Πλεονεκτήματα: "Entertainment and food"
Μειονεκτήματα: "Boarding was slow, and disorganized."
Πλεονεκτήματα: "Great dinner. Friendly service."
Μειονεκτήματα: "Small video monitors with poor picture quality and sound was also difficult to hear. No power jacks. Oh, and 2 hours sitting on the tarmac because of a “bag discrepancy.” If the bags can’t get along, who really cares!"
Μειονεκτήματα: "There was no food or movie"
Μειονεκτήματα: "Many cancellations and airline lost my luggage"
Πλεονεκτήματα: "Flight attendants were pleasant."
Μειονεκτήματα: "no complimentary beverage service - maybe that’s common in Europe but as an American I was used to getting some kind of a drink."
Πλεονεκτήματα: "New plane. Good leg room. Good service overall."
Πλεονεκτήματα: "Boarding, friendly people in London and Hamburg"
Μειονεκτήματα: "Flight attendants, plane, food"
Πλεονεκτήματα: "It was the typical cattle car flight. It was on time and crew were fine"
Πλεονεκτήματα: "My luggage made it to LA"
Μειονεκτήματα: "The food quality was poor and the service left a lot to be desired. I asked for some water and she told me she’d be back. I waited almost an hour, then called and no one came. When I called on the second time she came with a cup half full and seemed irritated. I didn’t even bother asking for more water. They didn’t let me check in early enough to request roomier seats, even if we’d have to pay more given that my husband has knee surgery and needed the extra room. When I was finally able to ask, they were fully booked."
Πλεονεκτήματα: "BA crew was much better this flight"
Μειονεκτήματα: "Crew attitudes"
Μειονεκτήματα: "2 of 3 luggage kissed transfer at Heathrow to the Paris flight despite 2:30 hrs layover and arrived on next flight 4 hrs later"
Μειονεκτήματα: "Only card why?? No free food??"
Πλεονεκτήματα: "It’s was very good thanks"
Πλεονεκτήματα: "Flight on time"
Πλεονεκτήματα: "The food and staff were great."
Πλεονεκτήματα: "Excellent service and amenities"
Μειονεκτήματα: "After technical issues, our flight got delayed over 2 hrs. and many passengers missed international connections. BA handled the rescheduling very poorly. They did not offer any compensation and during the delayed flight, they did not even offer us water for free - just as a curtesy. Overall I see this as incapablity and very poor treatment of passengers."
Μειονεκτήματα: "Old old entertainment systems. My TV wasn't working for the first hour of the flight. Crew had to keep restarting the entire plane's entertainment system in order to finally get mine to switch on. Plane was also very old"
Πλεονεκτήματα: "Short, yet pleasant flight. Great crew!"
Μειονεκτήματα: "Honestly, I can't complain. Small issues with preferred seat."
Πλεονεκτήματα: "The staff were all very friendly, and even though we did not get seats together at check in, the gate agent managed to find us seats together which made the trip more enjoyable."
Μειονεκτήματα: "I was disappointed to find that there were absolutely no entertainment or connectivity options on board a 2 1/2 hour flight. It's pretty much standard across carriers now to have at least internet access and a portable device entertainment option. I also did not enjoy paying for even the most basic beverages on the flight. Coffee, tea, and soft drinks should be included. You'll save a pound, but lose a customer."
Πλεονεκτήματα: "crew attention and politeness"
Μειονεκτήματα: "the food variety"
Μειονεκτήματα: "I'm surprised there were no complimentary beverages. Also, this is not the airline's fault, but the woman sitting next to me was wearing an excessive amount of perfume, which gave me a headache. I think the airline should make recommendations for passengers not to be heavily scented. As a physician, I worry about patients with RADS (reactive airways dysfunction syndrome) who can develop bronchospasm if exposed to individuals wearing lots of perfume, and a plane is an enclosed space."
Πλεονεκτήματα: "Arriving safely."
Μειονεκτήματα: "The temperature was annoyingly hot on board."
Πλεονεκτήματα: "Flight attendants were great; very attentive to passengers' needs."
Μειονεκτήματα: "Passengers were hanging out by exit door with no regard to rules and were not giving any warnings-this made other passengers anxious. My seat was broken so I could not recline when the passenger in front of me fully reclined. Very unfortunate!"
Πλεονεκτήματα: "British Airways was simply too good. It was a fantastic experience."
Μειονεκτήματα: "I was surprised that I had to put some "crisps" on my credit card (and a bottle of water, despite being severely dehydrated for other reasons) - they can't throw a bag of peanuts our way anymore? Help a brotha out!"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "They have completely eliminated complimentary beverage service. Not even a glass of water!"
Πλεονεκτήματα: "The BA staff was very courteous. I missed a connection and they put me on another flight."
Μειονεκτήματα: "I didn't like how the itinerary only allowed for 1 hr at gatwick airport and I had to go through customs and security just to get from one terminal to another. I talked with one of the BA staff and they said that all of their operations are getting consolidated to one terminal so this shouldn't be a problem in the future."
Πλεονεκτήματα: "I liked really everything about this trip, especially the fact I was given the wheel chair assistance from the moment of my arrival at Heathrow Airport as I was promised. Thank you, this time you did a good job. Gloria Tanton"
Μειονεκτήματα: "I did not like the lack or wheel chair assistance I was given on my trip to London, then Bologna on December 28/16. I had to wait a long time, about one hour before I got some assistance to my flight to Bologna, unfortunately no organization on the part of British Airways. Gloria Tanton"
Πλεονεκτήματα: "Pleasant efficient staff. Flight on time"
Πλεονεκτήματα: "Not a dang thing."
Πλεονεκτήματα: "Food and entertainment were good."
Μειονεκτήματα: "Abysmal leg room."
Πλεονεκτήματα: "same service from AA"
Μειονεκτήματα: "The whole trip."
Πλεονεκτήματα: "The flight was very good- nice that food was served even on a short flight- crew was very nice- everything was easy."
Πλεονεκτήματα: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
Πλεονεκτήματα: "Quick boarding"
Πλεονεκτήματα: "Smooth flight"
Μειονεκτήματα: "Boarding procedure was a mess.. onboard headset plug didn't work"
Πλεονεκτήματα: "Nothing. I flu form FLL to Yul and back. I have 3 hours delay each time. At the beginning they announce 1 hour and after that nothing. No explanation why."
Μειονεκτήματα: "Continued. In my way back my seat was on the back of the plain. As soon I take my seat an urine smell hit my nose. All passengers around me complain about same issue. Soon we find out both back restroom have no water. We have to endure that smell all trip. NO MORE Air Canada. Is the 3rd bad experi"
Μειονεκτήματα: "Flight was delayed 75 mins. We were at Newark longer than we were on the flight."
Μειονεκτήματα: "I have flown Air Canada many times, and have never taken off on time. Most flights I have been on, were 30 -60 minutes late. Cabin service is usually minimal, lackadaisical, and indifferent. I would only fly Air Canada again as a last resort"
Πλεονεκτήματα: "Very organized crew for the boarding on instructing passengers with carry-ons etc for the overhead storage compartments. Flight left on time."
Μειονεκτήματα: "My entertainment screen was malfunctioning. Very frustrating trying to watch a movie to the point I turned it off & read a book . If you are going to offer the the service make sure it works."
Μειονεκτήματα: "The agent in Miami suggested I needed to eat something. He was calling me fat, and my daughter picked up on it. He also kept us waiting at the front of the economy check in line for well over 40 mins. When we asked him why he said the computer would not allow him to pull from our line. The flight itsself was delayed for over 2 hrs and was discusting. Dirty aircraft. I despise Air Canada"
Πλεονεκτήματα: "Everything is excellent!"
Μειονεκτήματα: "The boarding procedure."
Πλεονεκτήματα: "Flight was ok overall. Staff were nice."
Μειονεκτήματα: "I don't think there was enough crew on board to serve all the passengers. Water was only offered once. I did get to watch free movies from Vancouver to Toronto. However, you had to pay for entertainment from Toronto to Costa Rica"
Πλεονεκτήματα: "It was on time."
Μειονεκτήματα: "I wish the entertainment system had had closed captioning, and/or that the inflight wifi had worked."
Μειονεκτήματα: "Late departure- even with snow issues have not had similar problems with WestJet"
Μειονεκτήματα: "When I had to change my wife's ticket due to an emergency, we were charged over $415.00. That is unfair."
Πλεονεκτήματα: "The flight was good"
Μειονεκτήματα: "Because I miss my flight"
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Airplane was old, uncomfortable and no screens"
Μειονεκτήματα: "Flight attendants were unfriendly."
Πλεονεκτήματα: "Boarding was a smooth and easy process and crew was pleasant."
Μειονεκτήματα: "I'm only 5'2" rouge is advertised as comfort and the seats felt slightly cramped. Not sure how someone taller could be comfortable."
Πλεονεκτήματα: "Roomy plane."
Μειονεκτήματα: "Restroom no working for disabled. Boarding was disorganized and chaotic."
Μειονεκτήματα: "Poor airflow on plane."
Πλεονεκτήματα: "Staff was very helpful and kind"
Πλεονεκτήματα: "The flight attendants were very pleasant and helpful. My entertainment app was not letting me play a movies so they gave me a tablet for free. I thought that was very nice customer service."
Μειονεκτήματα: "Nor enough moxie choices and mostly old ones. The exact same ones were playing on my return flight. The food options were not great. Not enough of a selection. Also my daughter and I were assigned seats apart and I felt not enough was done to help us sit together. We had to handle it ourselves once on the plane."
Πλεονεκτήματα: "Direct to Toronto"
Μειονεκτήματα: "Too many to list"
Μειονεκτήματα: "Air Canada cancelled the flght without notification. Sat in the airport from 10:45 in the morning until boarding call at 13:30! There were 8 cancelled flights to NYC because of Toronto return scheduling conflicts resulting from runway repair work. Air Canada customer service desk was horrible."
Πλεονεκτήματα: "Efficient and helpful."
Πλεονεκτήματα: "The staff was very efficient and friendly. The cabin space seemed very tight compared to our flight to our destination. There was no entertainment as their system was down. It made the three hour flight cramped AND boring. There were no where near enough seats in the waiting room at the boarding area. Many adults sitting on floor with their families and lots of elderly having to stand."
Μειονεκτήματα: "Customer service was horrible"
Πλεονεκτήματα: "Everything was quick and efficient in boarding and replanting, the captains spoke to us to tell us what was going on. Food was good."
Μειονεκτήματα: "My tv screen was broken, meal service was pretty late and drinks were not served before, as a result the lights were only off in the flight for a very brief while."
Μειονεκτήματα: "Delays on delays"
Μειονεκτήματα: "Paying for baggage."
Μειονεκτήματα: "Slow check-in, old plane"
Πλεονεκτήματα: "We got to destinations safely"
Μειονεκτήματα: "I was worried that we won't make it to the land. I guess it was windy, but the plane was shaking too much"
Μειονεκτήματα: "I was assigned a seat right at the back when I booked I selected a mid seat and did not get it."
Πλεονεκτήματα: "Direct flight."
Μειονεκτήματα: "Payable ''snacks'' on a 6 hour flight. Come on! Charge 20-30$ more on the ticket and serve a decent meal. Entertainment is lousy."
Μειονεκτήματα: "Old planes,limited food"
Πλεονεκτήματα: "The staff was very professional and quite helpful. The flight was good. I would recommend it to everyone."
Πλεονεκτήματα: "Direct flight"
Μειονεκτήματα: "They were weighting carry on luggage. My luggage was was 22pound and they asked me remove one pound. Plain redicules. They don't provide any snack. West jet is much better option. They have screen TVs. Very boring . Extremely tight leg space. Air Canada is coping Spirit Airlines since they are monopoly. Not many airlines have direct flights to Montreal. They are taking full advantage of it."
Πλεονεκτήματα: "Flight was on time. Flight attendants were pleasent."
Μειονεκτήματα: "After crossing in a 787 from Zurich this small older jet to Austin looked and felt like 15 years ago. Bathroom was bad for a 6'2" guy."
Μειονεκτήματα: "The amount of hand luggage taken on board is getting totally out of hand people are boarding with two or three huge bags."
Μειονεκτήματα: "The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay."
Μειονεκτήματα: "No tv no food"
Πλεονεκτήματα: "fast and easy boarding, spacious"
Μειονεκτήματα: "No food offered, staff not approachable"
Πλεονεκτήματα: "Fast flight"
Μειονεκτήματα: "No leg room Overbooked Bad choice of movies"
Πλεονεκτήματα: "Attendants were friendly. Equipment comfortable, many entertainment options."
Μειονεκτήματα: "Long lines for boarding, continuous calling of 50+ passenger names while boarding lines congested the gate."
Πλεονεκτήματα: "Got to the airport at the same time as my son, he got on and I didn't. They said the flight was closed by the time i checked in."
Πλεονεκτήματα: "In flight entertainment was enjoyable was able to stream music and shows on my phone which helped the time fly by. Comfortable flight relatively smooth and comfy seats."
Μειονεκτήματα: "Having to pay extra for a blanket or pillow? That's something I've never heard of. Crew was inattentive as I asked for someone to come by and collect my trash but no one ever came."
Πλεονεκτήματα: "Flight was on time. The landing was smooth, not bumpy."
Μειονεκτήματα: "My original flight was cancelled due to mechanical problems and then agent got me in a other flight to Newark which was the last one to NY and then there was a delay of at least 1hr to take off. Most likely, I will not travel with air canada again and I'm not recommending to friends since they are always delay with their flights."
Πλεονεκτήματα: "The crew was polite and friendly."
Μειονεκτήματα: "The food was not good"
Πλεονεκτήματα: "Lack of services in Air Canada is disappointing. I asked for an iPad, which, i was asking to rent to watch a movie and no one got back to me."