Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Better entertainment selection"
Μειονεκτήματα: "Excellent assisted transfer between Austrian Airlines flight and Lufthansa flight to Seattle in Frankfurt. Boarding in Frankfurt could have been handled easier in groups by seating. Friendly stewards, good entertainement and food options. Quiet B 747 plane, spacious overhead stowage."
Πλεονεκτήματα: "TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel."
Μειονεκτήματα: "See above."
Πλεονεκτήματα: "Crew was excellent. Very friendly and attentive. In flight entertainment and food were very good."
Μειονεκτήματα: "Seats felt a bit cramped. WiFi didn't work."
Πλεονεκτήματα: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Μειονεκτήματα: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."
Πλεονεκτήματα: "I really like the crew on Lufthansa"
Μειονεκτήματα: "Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The flight attendants were wonderful."
Μειονεκτήματα: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Πλεονεκτήματα: "Crew was very friendly. Seats are comfortable."
Μειονεκτήματα: "The in-seat entertainment center did not work well - it was slow, glitchy, and needed to be rebooted on multiple occasions."
Πλεονεκτήματα: "The service and the airplane"
Μειονεκτήματα: "Nothing at all"
Πλεονεκτήματα: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Μειονεκτήματα: "My seat storage pocket was broken and I was unable to store items in it."
Μειονεκτήματα: "We waited for an hour at the gate for other passengers, to where we missed our connection in Chicago and did not get back to Austin, TX for another 24 hours."
Μειονεκτήματα: "Passport control and security for connecting fights made the connection hell, also walking 10 miles to the gate"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Nothing. Will never travel with airline in the future. Definitely will not recommend."
Μειονεκτήματα: "Flights are delayed frequently which resulted in missing connection from Frankfurt to New York. On arrival, passengers are herded like animals from one point to the next with no explanation as to what resulted in the delay or given sufficient supplements for food etc."
Πλεονεκτήματα: "Good food, service. Love that toilets are downstairs"
Μειονεκτήματα: "New planes are smaller and more cramped"
Πλεονεκτήματα: "Enough space for my legs, cabin crew okay"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "Food is good, staff was attentive"
Μειονεκτήματα: "Entertainment could have used some more recent options"
Πλεονεκτήματα: "Food On time boarding In flight services"
Μειονεκτήματα: "Long announcements"
Πλεονεκτήματα: "Professional crew. Excellent service. Punctual. Efficient boarding in Munich. Good communication from pilot"
Μειονεκτήματα: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Μειονεκτήματα: "Seats are too close together and seat really doesn't recline. To close to the seat in front and can't bend over to put your head on tray to sleep. Just to cramped up and I'm a small person 5'4". Very uncomfortable for a long flight!"
Πλεονεκτήματα: "Except the 3-4 hours gap of bringing water the flight was quite pleasant"
Μειονεκτήματα: "Well-known German punctuality is a myth! We spent 1.5 hours on the plane waiting take off both ways!"
Μειονεκτήματα: "My bag no arrived"
Πλεονεκτήματα: "Entertainment system"
Μειονεκτήματα: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Every thing except food. Could be better"
Πλεονεκτήματα: "Real silverware and glasses for dinner and the best blanket on any flight I've ever taken."
Πλεονεκτήματα: "Flight Crew"
Μειονεκτήματα: "Food was pretty bad."
Μειονεκτήματα: "Flight was delayed. Neither United app nor in flight entertainment worked. Boarded way too early, then sat on the plane for over an hour."
Πλεονεκτήματα: "Easy flight and on time"
Πλεονεκτήματα: "The check in staff and crew were very nice and helpful"
Μειονεκτήματα: "The seat had plenty of room but not comfortable for a long flight Entertainment options were just okay"
Μειονεκτήματα: "Staff at the gate were rude"
Μειονεκτήματα: "Business Class Seats, same as economy. Middle seats left empty but this doesn't make up for uncomfortable, barely reclinable, narrow seats. Had ardered a special meal and was served the same meal on both legs of my flight from Sofia to London."
Πλεονεκτήματα: "Changed planes, flight didn't get cancelled"
Μειονεκτήματα: "2 hour delay"
Μειονεκτήματα: "What was there to like?"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Seats recline too much. When the person in front of you reclines his/her seat, you feel like you're in a tunnel with the seat back just inches from your face. However, the flight attendant was very kind and asked passengers to lift seats for the main meal, which was very nice."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "The service was incredible! We had wonderful flight attendants. Also, the food was great."
Πλεονεκτήματα: "Great aircraft! Clean, new, well maintained. No luggage problems. Cabin service was not very atttentive, which we attribute to almost full flight, with many young , noisy children."
Πλεονεκτήματα: "The food was terrible. Your seat space is exceptionally small. I am small but others of greater stature cannot really fit and then they encroach into my space. Makes for an uncomfortably long journey. Your attendants were most attentive."
Μειονεκτήματα: "The food, food, food."
Μειονεκτήματα: "Food could be better."
Πλεονεκτήματα: "No idea why BA charge for food and drink - budget airline trait"
Μειονεκτήματα: "My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver"
Πλεονεκτήματα: "We flew 1st class. The crew going over was AMAZING!!!!"
Μειονεκτήματα: "LHR-ATL first class was awful. My spouse lost her seat to an aircrew member. (I'm very sick and we chose being across from each other for a reason). Boarding on both ends was horribly done. Last minute gate assignments, no crew, delay, boarded after coach. Hard bed, no service, crying baby"
Πλεονεκτήματα: "Our flight attendant was very nice."
Μειονεκτήματα: "Better food choices."
Μειονεκτήματα: "I somehow made my 35 minute layover, however I can’t say the same for my luggage. Totally unacceptable."
Μειονεκτήματα: "Cramped, bad seats. Every time the guy in front of me shifted in his seat he bumped my knees and even sent my drink flying into my and my seatmate's laps."
Πλεονεκτήματα: "Flight crew was amazing. Food was good and there was plenty to make the time go by faster."
Μειονεκτήματα: "Entertainment wasn't adequate, not many choices. No ports for charging phones or computers."
Πλεονεκτήματα: "The staff on the plane could not have been more professional, courteous, and helpful. Not only did they serve me well, but perhaps even more importantly, they created a great atmosphere in the cabin with the cheerful, playful rapport they had with each other. I wanted to take them all out for a drink afterward!"
Πλεονεκτήματα: "The flight was on time.."
Μειονεκτήματα: "The food.."
Μειονεκτήματα: "They never never never should have allowed those children on the plane. They knew it before take off and they looked the other way"
Πλεονεκτήματα: "Crew were friendly"
Μειονεκτήματα: "Cramped conditions."
Πλεονεκτήματα: "Very professional, respectful and efficient people. I am impressed by their kindness, always smiling while talking to the passengers."
Πλεονεκτήματα: "It was a short flight but everyone was proper and professional, as I like!"
Μειονεκτήματα: "Nothing really"
Μειονεκτήματα: "The entertainment system kept bugging out on me and would not work correctly."
Πλεονεκτήματα: "Slept. Food was good."
Πλεονεκτήματα: "There was no wheel chair provided for the passenger even though requested for one in london"
Μειονεκτήματα: "Computers were working very slow on check in creating huge lines. We were not offered even a tap water for free on this flight."
Πλεονεκτήματα: "Great flight attendants"
Μειονεκτήματα: "Length of flight was long but there's nothing that can be done about it."
Πλεονεκτήματα: "Food and cabin crew were good"
Μειονεκτήματα: "Cabin configuration in business is awful. Everyone has to step over, or be stepped over, to get to aisle. Seats are narrow (and I’m a small person!). Inflight entertainment is poor, and the touch screen is not very good."
Μειονεκτήματα: "We waited on the tarmac to deplane longer than we were in the air."
Πλεονεκτήματα: "everything else was fine"
Μειονεκτήματα: "Food was not complementary"
Μειονεκτήματα: "The aircraft (flight operated by American Airlines) was so old that in Economy class there weren't individual screens on the back of the front seat. I haven't seen anything like that since the 1990s! There was no USP or outlet to charge phones or ipads so i couldn't even use my entertainment. Passengers should be informed in advance or given a significant discount. Very disappointed."
Πλεονεκτήματα: "Good, current entertainment selection. Ample beverages and foods (though nutrition concerns). Pleasant crew."
Μειονεκτήματα: "80+ year old disabled person placed in aisle seat next to me (middle). She was sweet and thoughtful, but couldn't even rise from her seat without assistance. This pinned the window passenger and me in our seats for 8.5 hours with only one bathroom break -- the stuff out of nightmares and ABSOLUTELY UNFORGIVABLE! Of course, crew would not accommodate any changes. ** Why should I ever choose BA again? ** (Seriously, I'd like to hear your answer.) Food nutrition -- generally tasty, but carb-heavy, fatty and salty. A de facto salad meal option would have been appreciated."
Μειονεκτήματα: "No internet on flight"
Πλεονεκτήματα: "When I got off the fight."
Μειονεκτήματα: "The boarding process is a mess. The flight crew is in total disarray. My friend beside me on the flight got the food 45 minutes before me. Then the second time they gave food out the last 5 rows didn’t get any bc they did bring enough. Just a total mess."
Πλεονεκτήματα: "I didn't partake of food or entertainment on the two hour flight. All was great."
Πλεονεκτήματα: "They need to improve confort and food choices! Overall: very good!"
Πλεονεκτήματα: "Food was excellent"
Πλεονεκτήματα: "The flight was reasonably priced."
Μειονεκτήματα: "British Air flight attendants kept bumping into me, hitting my face with curtains, etc but never once apologized for the inconvenience. They would not provide water on a three hour flight! Their competitors provide that and a snack for similar length flights. Their boarding process is also the most chaotic I've ever experienced. I will never fly with them again."
Μειονεκτήματα: "Was not given an aisle seat"
Πλεονεκτήματα: "I made it to Paris and I guess that's what's important"
Μειονεκτήματα: "You could offer small bottles of water as a courtesy Flight Attendants are definitely rude. Not to me, but I watched them interact with other passengers and they are just baseline.. rude."
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "No 'service'. No sign of crew. Screen didn't work. Not a lot for the money!!!"
Μειονεκτήματα: "Hot plane no free drinks or snacks."
Μειονεκτήματα: "The only International flight I ever paid extra for one 2nd baggage. That took away my savings on ticket, and never going to fly on British airways as long as they charge for 2nd checked in baggage."
Μειονεκτήματα: "Charging for coffee and tea? Tacky."
Πλεονεκτήματα: "Check in staff was friendly, and flight attendants nice. Also liked not having to pay for the 2 servings of wine I had."
Μειονεκτήματα: "Food was very average and was served really late, after midnight local time. Special order meals were delivered to people and then there was a long gap before everyone's else's was served. btrzkfast very ordinary, but tea was decent"
Πλεονεκτήματα: "quick luggage delivery in Lisbon"
Μειονεκτήματα: "Two children screaming their lungs out for the 8 hours, and kicking the seats in front of them. The fact that there was no food choice by the time I was served."
Πλεονεκτήματα: "The food was amazing actually. The seats were the most comfortable I've ever had and he entertainment choices were endless. The flight attendants took our requests graciously and were always helpful and friendly."
Μειονεκτήματα: "Needs more airflow!!!! It got stuffy and warm."
Πλεονεκτήματα: "Crew looked groomed"
Μειονεκτήματα: "No snacks"
Πλεονεκτήματα: "Amazing airline to travel I will definitely used again in the future"
Πλεονεκτήματα: "Nothing they cancelled flights"
Μειονεκτήματα: "They counselled flights"
Πλεονεκτήματα: "entertainment had a god variety"
Μειονεκτήματα: "food was just awful"
Πλεονεκτήματα: "We were singled out by the ticketing agent and forced to pay 55 francs (approx $52 us) to check in a bag that clearly fit In the overhead storage compartment. additionally there were loads of other folks with bags the same size or even larger boarding the plane."
Μειονεκτήματα: "Crew was so super excellent and friendly."
Πλεονεκτήματα: "We had a very helpful terminal emplyee help us get from our arrival gate to our departure gate. I know he doesn't work for you but he was great. The arrival gate personnel (including pilots) were very sympathetic to our frustration (not having our wheelchair) and worked hard to get us to the departure gate. Good work!!"