Μειονεκτήματα: "Staff was very friendly, courteous and helpful."
Πλεονεκτήματα: "Wonderful on board service from the crew"
Πλεονεκτήματα: "Food was good and plentiful."
Μειονεκτήματα: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Πλεονεκτήματα: "Crew was great. Phenomenal even."
Μειονεκτήματα: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Μειονεκτήματα: "You could have had my luggage arrive. Now I don’t know where it is"
Πλεονεκτήματα: "Crew was excellent. Seats were uncomfortable"
Μειονεκτήματα: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."
Μειονεκτήματα: "Nothing. The best airline I've flown across the board."
Πλεονεκτήματα: "The crew was very nice. Seats were pretty comfy."
Μειονεκτήματα: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Μειονεκτήματα: "Lost our bags"
Πλεονεκτήματα: "I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards."
Μειονεκτήματα: "We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?"
Πλεονεκτήματα: "Food was good. Crew was kind and gracious."
Μειονεκτήματα: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Μειονεκτήματα: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Πλεονεκτήματα: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Μειονεκτήματα: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Μειονεκτήματα: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Πλεονεκτήματα: "All three of our party got upgraded to business class. What a treat to have a comfy bed instead of a crammed seat on a long haul flight. Swiss spoiled us with Champagne and decent food."
Μειονεκτήματα: "Without knowing it when I booked the flight, I purchased "economy light" fare. In this class checked luggage costs extra; $60.00 a piece. Star Alliance Gold status doesn't help here."
Μειονεκτήματα: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"
Πλεονεκτήματα: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Πλεονεκτήματα: "Service was great and the flight very smooth. Great flight!"
Πλεονεκτήματα: "On Board Service"
Μειονεκτήματα: "We missed our flight going to Geneva from new York and so automatically lost the return portion of our flight. So had to totally rebook. The people at the Swiss air counter were not very helpful."
Πλεονεκτήματα: "On time; everyone friendly and helpful."
Μειονεκτήματα: "It was very late, with us on it."
Πλεονεκτήματα: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Πλεονεκτήματα: "Smooth flight"
Μειονεκτήματα: "Ordered kosher and did not get it"
Πλεονεκτήματα: "Quiet, staff do not bother you. Seats are big enough to rest."
Μειονεκτήματα: "Boarding and sitting takes a bit of time."
Μειονεκτήματα: "Bathroom not clean"
Μειονεκτήματα: "Seats too small. Staff not friendly"
Πλεονεκτήματα: "Nice sandwich and chocolate."
Πλεονεκτήματα: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "The crew was entertaining and pleasant. The flight was short and easy."
Πλεονεκτήματα: "Best airline I have ever flown"
Πλεονεκτήματα: "Fast and efficient transport option to Berlin"
Μειονεκτήματα: "All good"
Πλεονεκτήματα: "I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!"
Πλεονεκτήματα: "The flight attendants were perfect and very professional. I had a toothache on both flights back and forth. And on both flights, the crew members were always keeping an eye on me. Thanks so much. And also the pilots did an amazing job on making the flight as smooth as possible, love the 777! Thank you Swiss. I'm flying again to Athens this summer, I'm going with Swiss :)"
Πλεονεκτήματα: "Nice flight attendants. Clean planes."
Μειονεκτήματα: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Πλεονεκτήματα: "The crew was very nice, I felt bad for them as people were constantly complaining."
Μειονεκτήματα: "The tv's did not work, was extremely disappointing."
Πλεονεκτήματα: "The food, the crew, and the smooth landing"
Μειονεκτήματα: "The seats. Kind of uncomfortable"
Πλεονεκτήματα: "Terrific flight. All on schedule"
Πλεονεκτήματα: "Crew was sympathetic to the awful seats"
Μειονεκτήματα: "Just fly had access to the worst seats and we could not change them."
Πλεονεκτήματα: "Comfortable, great service and food, free movies."
Πλεονεκτήματα: "Upgraded to business class. Very professional and attentive crew."
Πλεονεκτήματα: "The service and hospitality"
Πλεονεκτήματα: "smooth, professional, comfortable"
Πλεονεκτήματα: "Everything is excellent"
Πλεονεκτήματα: "Great flight crew, on time performance"
Μειονεκτήματα: "Seats could be more comfortable"
Πλεονεκτήματα: "Got upgraded to business class and had the best flight of my life!"
Πλεονεκτήματα: "Too short to rate but good overall"
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Entertainment and food"
Πλεονεκτήματα: "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
Μειονεκτήματα: "Honestly nothing. From start to finish great time."
Πλεονεκτήματα: "Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight"
Μειονεκτήματα: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"
Πλεονεκτήματα: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Μειονεκτήματα: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Crew very friendly"
Μειονεκτήματα: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Μειονεκτήματα: "Perdieron las maletas"
Μειονεκτήματα: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."
Μειονεκτήματα: "I didn't get the seats I selected during the check-in. An hour after check-in, I received different seats, 10 rows away from the original seats. Too bad!"
Πλεονεκτήματα: "Flight was ontime"
Μειονεκτήματα: "The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior"
Μειονεκτήματα: "Space was limited"
Μειονεκτήματα: "The airline cancelled my ticket and did not notify me. I found out only when I arrived to check my bag. Lufthansa cancelled my flight because they said I had “no showed” for my previous flight two weeks before. This was absolutely not true."
Μειονεκτήματα: "food screens"
Πλεονεκτήματα: "Good crew unlike previous experience few months ago."
Μειονεκτήματα: "A little bit turbulence"
Πλεονεκτήματα: "New international terminal in San Diego is very nice"
Μειονεκτήματα: "Food could be improved."
Πλεονεκτήματα: "Crew was amazing"
Μειονεκτήματα: "Flight was delayed"
Μειονεκτήματα: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
Πλεονεκτήματα: "Service was very good and lunch was delicious There werr good movies to my liking but a few of them which I would have enjoyed were not offered with English subtitles"
Μειονεκτήματα: "The chicken pocket, wish we just had some fruit instead Also the last window seat in front of the exit row felt exceptionally tight"
Πλεονεκτήματα: "Tout était impeccable."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Airy plane. on time. Good service. Flight wasn't full"
Μειονεκτήματα: "Frankfurt connecting flights are the worst"
Μειονεκτήματα: "Too warm"
Πλεονεκτήματα: "New aircraft, clean, comfortable"
Μειονεκτήματα: "On time"
Πλεονεκτήματα: "On time and good service"
Πλεονεκτήματα: "Was great,on time,no issues,they send me the flight connection gate on my email.*****"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "They supposed to check the visa for Europe from the depart airport and they failed to do that .At last in Munich they examined it so hard and had to leave and go back to the depart."
Πλεονεκτήματα: "Great movie options, relatively good food for an airplane."
Μειονεκτήματα: "Booked way in advanced, paid extra to book upper deck on both; outgoing flight Miami - Frankfurt and return, but was bumped out of our seats. Spent 2 hours on the phone trying to book them again, and ended up on a lower deck on the Miami - Frankfurt flight, but re-booked on the upper deck on Frankfurt- Miami flight although not the side seats as I originally booked myself, but in the middle section. The entertainment's touch screen system is inadequate, not reacting to touch efficiently."
Μειονεκτήματα: "Requested vegetarian and was served vegan"
Πλεονεκτήματα: "Boarding to exit all went smooth"
Μειονεκτήματα: "Air was sometimes stale"
Πλεονεκτήματα: "The food was great."
Μειονεκτήματα: "There isn't much leg room."
Πλεονεκτήματα: "This was a fantastic flight -- the crew were very friendly and helpful, the legroom was great for "regular" economy class, and the flight was on time. The direct flight was so much nicer with young children than having connections. Would fly again any time."
Μειονεκτήματα: "I really can't think of anything to complain about... the touch screen in my daughter's entertainment unit was a bit flaky, but that's about it."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "No option for food"
Πλεονεκτήματα: "Title says it all Short flight"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Great crew. Comfortable seat. Decent amount of room."
Μειονεκτήματα: "There is a big problem with some of the Premium economy seats. the way the secure the seat to the floor of the plane puts a piece of metal directly under the seat in front of you so you cannot put a bag or other items easily under the seat. If you are in the middle of the row it is really a hassle to have access to your laptop."
Πλεονεκτήματα: "Crew was very good. Pilots, definitely, were high level professionals."
Μειονεκτήματα: "No negative comments for this leg."
Πλεονεκτήματα: "Air china different"
Μειονεκτήματα: "Food and entertainment were lousy. There was dried barf on the wall, the audio jack and screen were broken, no salads were delivered to the plane that day. WHAT???"
Πλεονεκτήματα: "Comfortable flight, good service."
Μειονεκτήματα: "The size and quantity of carry on luggage needs to be restricted. The actual size and number of pieces needs to be enforced. The serving of liquor to passengers should be better monitored."
Μειονεκτήματα: "Business class pods were uncomfortable compared to British Airways. Felt like I was sleeping on a very lumpy mattress."
Πλεονεκτήματα: "Liked the comfort of the plane, on time, and smooth touchdown"
Μειονεκτήματα: "Food was dried out, crew was extremely slow to dispense beverages and food"
Πλεονεκτήματα: "Convenient quick. No stop overs"
Μειονεκτήματα: "could have used more room"
Μειονεκτήματα: "- flight departed late but been told there would be no problem catching short connection - connection plane was there and still connected - could not board : tickets were cancelled while we were in the air in previous flight! - next flight left actually ... 1 min early. We could have boarded - been told it was because of luggages that could not connect. Lie. - clear case of over booking - disguised so Air Canada wouldn't pay for it"
Πλεονεκτήματα: "Overall, flight are great. Watched two movies for free. Staff was attentive."
Μειονεκτήματα: "Should have more variety in menu"
Πλεονεκτήματα: "Flight was ok overall. Staff were nice."
Μειονεκτήματα: "I don't think there was enough crew on board to serve all the passengers. Water was only offered once. I did get to watch free movies from Vancouver to Toronto. However, you had to pay for entertainment from Toronto to Costa Rica"
Πλεονεκτήματα: "Crew was great."
Μειονεκτήματα: "Don't let kids sit by the dreamliner windows. They play with them too much and the change in lighting wakes people up. Food was ok."
Μειονεκτήματα: "Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better."
Μειονεκτήματα: "Air Canada changed this flight to a red eye. And didn't let us know until months later by then we had booked our accommodation they don't allow refunds so we had to go regardless. But let me tell you we would have cancelled if possible"
Μειονεκτήματα: "4 hours delay to YYZ from MSP, 2 hours delayed to MSP from YYZ."
Πλεονεκτήματα: "Everything else was great"
Μειονεκτήματα: "No movies"
Πλεονεκτήματα: "Disable passenger here. They were very helpful and accommodating"
Πλεονεκτήματα: "We landed early, had a smooth flight, and the overall experience was excellent."
Μειονεκτήματα: "I still feel as though it’s a bit of a rip off to spend $800 per person on a 4 hour plus flight and not even get a free snack... Also, the headphone sockets in both directions were woeful, and required a lot of movement to get sound clarity."
Πλεονεκτήματα: "Nothing to complain"
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "No food selections available Better movie selections"
Πλεονεκτήματα: "Airfare is very reasonable. Food on the planes are average. Service is average."
Μειονεκτήματα: "Flight was delayed from Vancouver to Portland"
Πλεονεκτήματα: "The cabin crew were excellent"
Μειονεκτήματα: "The food was ok"
Μειονεκτήματα: "Worst experience !!!!"
Μειονεκτήματα: "I had to delay my whole trip one day as the fight was late by 5 hours. I had made specific plans to reach delhi on April 21. Since I am a physician, it wasn't easy to arrange coverage so I could make it to delhi for a particular event. And this delay in flight was a major disappointment and made all the effort futile."
Πλεονεκτήματα: "clean and on time"
Μειονεκτήματα: "boarding could be a bit more smooth. more leg room wouldn't hurt"
Πλεονεκτήματα: "No screen creates a longer feeling flight."
Μειονεκτήματα: "No good food."
Μειονεκτήματα: "No complimentary snacks"
Πλεονεκτήματα: "Everything was quick and efficient in boarding and replanting, the captains spoke to us to tell us what was going on. Food was good."
Μειονεκτήματα: "My tv screen was broken, meal service was pretty late and drinks were not served before, as a result the lights were only off in the flight for a very brief while."
Πλεονεκτήματα: "Very friendly flight attendants. Great food!"
Μειονεκτήματα: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
Πλεονεκτήματα: "All was well. Thanks"
Μειονεκτήματα: "They lost our luggage and we didn't get it all back until about 7 days after we arrived! 7 Days!!!! Customer service was horrible and we were traveling with a small child."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Food not so good and far in between"
Πλεονεκτήματα: "It was a short flight."
Μειονεκτήματα: "Passengers over a certain size should get two seats or the airline should install special seats for them. Why I or anyone else should have to endure being crammed in next to someone exceeding his seat size is indefensible."
Πλεονεκτήματα: "The flight attendants were very nice"
Μειονεκτήματα: "Everytime I have flown air canada they are behind schedule and so unorganized with boarding and their snack suck not everyone likes pretzels. Other air lines I have flown with Opperator much more smoothly offer pretzels or cookies and are on time"
Μειονεκτήματα: "Confort de merde"
Μειονεκτήματα: "Missed the flight due tot eh first delay then the next one got delayed too"
Μειονεκτήματα: "The plane was too old Did not prepare enough food No free snacks"
Μειονεκτήματα: "Spending the entire flight with my knees wedged into the the back of the seat in front of me was painful. I'm 6'2" which is not unusually tall. So greedy and careless for Air Canada to put the seat rows so close, selling an extra row of seats while causing pain for all the tall passengers."
Πλεονεκτήματα: "seamless flight"
Μειονεκτήματα: "movie choices were poor"
Πλεονεκτήματα: "Reliable. Easy to board. On time!"
Μειονεκτήματα: "Even though I reconfirmed my kosher food, it was not on the plane."
Μειονεκτήματα: "Agents at boarding desk were not courteous at all and did not have a helpful attitude towards questions and solutions requested by me, it was well below expectations."
Πλεονεκτήματα: "Staff was friendly"
Μειονεκτήματα: "Uncomfortable seating"
Πλεονεκτήματα: "Free movies."
Μειονεκτήματα: "Delays at the gate going and coming back"
Μειονεκτήματα: "We lost our connection by 20min because of waiting at customs were placed on the next available flight, bourded and them waited for over an hour inside the plane for a couple of customers that where stuck at customs."
Μειονεκτήματα: "Every flight was late. Missed next connection. Broken luggage."
Πλεονεκτήματα: "Everything was great."
Μειονεκτήματα: "Movies were way too old and too little selection. If one does not have a mobile device has to pay for entertainment."
Μειονεκτήματα: "Delay after delay."
Πλεονεκτήματα: "I liked the service. I dont like flying much but the stewdardes made me feel comfortable so it was a good flight"
Πλεονεκτήματα: "Good movie selections and a personal screen as opposed to needing to use a personal device."
Μειονεκτήματα: "It was much warmer in the middle of the plane than towards the front of the plane. I had requested the assistance of the crew several times by pushing the button [which lit up the light above my seat] but there was never a response. Only when they passed by my seat would I be able to get their attention by flagging them down. My seat was broken and trouble shooting was not an option for the crew."
Πλεονεκτήματα: "I like that they let us board the flight because we had some issues getting to the airport."
Μειονεκτήματα: "There wasn't anything I didn't like."