Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Crew was fantastic!"
Πλεονεκτήματα: "fast boarding"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The flight was seamless,appreciated the frequent food and drink service"
Μειονεκτήματα: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Πλεονεκτήματα: "Good crew unlike previous experience a few months ago"
Πλεονεκτήματα: "Comfy, good food and crew"
Μειονεκτήματα: "Very disorganized boarding"
Πλεονεκτήματα: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."
Πλεονεκτήματα: "The snack/ breakfast was not very good"
Μειονεκτήματα: "Long flight"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Awesome. Very comfortable even in economy seats. Great entertainment"
Μειονεκτήματα: "Moved boarding gate without notice"
Μειονεκτήματα: "between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Friendly staff! Clean and comfortable!"
Μειονεκτήματα: "We sat in the back of the plane, so when we were served food and drinks, they had run out of items by the time they got to us."
Πλεονεκτήματα: "Flight attendants very nice and efficient"
Μειονεκτήματα: "New entertainment program didn't have good new movies or music collection, food was not good, some crew members were harsh"
Πλεονεκτήματα: "For airline food it was very good. Lots of offers for water & drinks."
Μειονεκτήματα: "Requested vegetarian and was served vegan"
Πλεονεκτήματα: "The food was pretty good. Entertainment selection was good!"
Μειονεκτήματα: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Πλεονεκτήματα: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Πλεονεκτήματα: "The attendants, gate agents etc. were all very friendly, but professional. Plane was clean and on time. Not too many announcements over the PA system too! Your inflight movies, choices and other options were very good too."
Μειονεκτήματα: "When I flew to Frankfort, Aug. 5, they served me very good lactose free meals. I assumed the notation would be in my reservation and apply to the return flight from Munich on Aug. 20. Not true! The main courses both had cheese in them and the snack was awful! Some kind of chicken (? could have fooled me), in a tough dough. UGH! Couldn't figure out what was in it."
Μειονεκτήματα: "Space and overall comfort of economy class"
Πλεονεκτήματα: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Μειονεκτήματα: "Non that i know of"
Πλεονεκτήματα: "The food was great."
Μειονεκτήματα: "There isn't much leg room."
Πλεονεκτήματα: "Overall excellent experience."
Μειονεκτήματα: "Flight sat at the gate for an hour due to take-off slot, reached 45 minutes late."
Πλεονεκτήματα: "Very friendly and efficient crew. Good food and entertainment. On schedule."
Πλεονεκτήματα: "Great movie choices"
Μειονεκτήματα: "Temperamental touch screen was frustrating."
Πλεονεκτήματα: "On time. Friendly helpful crew. Comfortable seats. Free wine with meals."
Πλεονεκτήματα: "The overall experience was great."
Μειονεκτήματα: "Food could be higher quality."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Staff was friendly and the flight was pleasant.The schedule was very convenient"
Πλεονεκτήματα: "Overall good."
Μειονεκτήματα: "Quantity of food served was very less. They could have given more."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Movie selection Meal selection was good Crew was courteous, smiling, friendly"
Μειονεκτήματα: "Space felt cramped (small)"
Πλεονεκτήματα: "Lunch was good."
Πλεονεκτήματα: "On-time, excellent and friendly service. I received the special meal I requested (vegetarian Asian) and it was very tasty."
Μειονεκτήματα: "Not very many English language movies. I wasn't able to get the subtitle in English for the German programs."
Πλεονεκτήματα: "Good service"
Μειονεκτήματα: "There is never enough room in coach. The food was TERRIBLE."
Μειονεκτήματα: "I don't expect good food, but found both served meals to be inedible. Confusing security situation at airport - multiple passport controls and at the final point there was only one check in line for all departing US flights. Since most of these flights left within an hour of each other it was bad news. Once again another chance to stand in line for way too long."
Πλεονεκτήματα: "The crew and the food"
Πλεονεκτήματα: "I called Lufthansa customer service on 8/10/16 the day before our flight because I wasn't feeling well and was concerned that I might feel worse the next day and have to cancel our flight. The lovely Customer Service rep was so sweet and concerned about my health, answered all my questions about what to do if I needed to cancel, and told me to call back anytime for more help. Also the flight attendants remembered my food allergies and were very attentive on the flights."
Πλεονεκτήματα: "Crew was courteous and efficient. Food was not bad."
Πλεονεκτήματα: "Easy boarding, entertainment"
Μειονεκτήματα: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Μειονεκτήματα: "Όλα ήταν καλά στην πτήση μας. Σας ευχαριστώ."
Πλεονεκτήματα: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Μειονεκτήματα: "New variety of food"
Πλεονεκτήματα: "The seat was very comfortable."
Μειονεκτήματα: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Πλεονεκτήματα: "Amasing crew"
Μειονεκτήματα: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Μειονεκτήματα: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Πλεονεκτήματα: "Flight was on time."
Μειονεκτήματα: "In flight complimentary food and drink service could have been better."
Πλεονεκτήματα: "The schedule and timing"
Μειονεκτήματα: "The airport, some of the crew, the aircraft seats, the entertainment system"
Πλεονεκτήματα: "Crew was solicitous."
Μειονεκτήματα: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Μειονεκτήματα: "The craft is a bit old. Harsh landing."
Πλεονεκτήματα: "crew was great, seats were comfortable"
Μειονεκτήματα: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Πλεονεκτήματα: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Μειονεκτήματα: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Πλεονεκτήματα: "Average crew. Average seat."
Μειονεκτήματα: "They could have controlled screening babies better. They just let them scream....."
Μειονεκτήματα: "Everything very good"
Πλεονεκτήματα: "In flight entertainment was great"
Μειονεκτήματα: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Μειονεκτήματα: "Excelente aerolínea"
Πλεονεκτήματα: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Μειονεκτήματα: "See above. Overall, very nice experience."
Πλεονεκτήματα: "Left on time. No turbulence."
Μειονεκτήματα: "Baggage check in was stressful"
Πλεονεκτήματα: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Πλεονεκτήματα: "The airplane"
Πλεονεκτήματα: "Crew members"
Μειονεκτήματα: "Up to 1 hour late and they leaved my baggage in Paris"
Μειονεκτήματα: "Missed the flight due to late landing from earlier connection"
Πλεονεκτήματα: "It was only 2 hours"
Μειονεκτήματα: "Small plane, no movies"
Πλεονεκτήματα: "Over all pretty good for price."
Πλεονεκτήματα: "Service and crew are great"
Πλεονεκτήματα: "Good selection of movies"
Μειονεκτήματα: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Μειονεκτήματα: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Πλεονεκτήματα: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Μειονεκτήματα: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Πλεονεκτήματα: "Flight attendants were very nice"
Μειονεκτήματα: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Πλεονεκτήματα: "Onboard crew was friendly. Dinner was good"
Μειονεκτήματα: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Πλεονεκτήματα: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Μειονεκτήματα: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Μειονεκτήματα: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Μειονεκτήματα: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Πλεονεκτήματα: "Crew was very nice and the plane was clean and comfortable"
Μειονεκτήματα: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Πλεονεκτήματα: "Plane was comfortable and new."
Μειονεκτήματα: "Nothing really."
Μειονεκτήματα: "Waited a while before take off."
Μειονεκτήματα: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Πλεονεκτήματα: "Food was excellent and crew was very nice."
Μειονεκτήματα: "Could not check in online before my flight and no zones to board just line up and go apparently."
Πλεονεκτήματα: "Good service at gate and on board"
Πλεονεκτήματα: "It was on time"
Μειονεκτήματα: "Food was AWFUL! Better to serve nothing"
Μειονεκτήματα: "There are always delays. Today it was that internet was down."
Μειονεκτήματα: "Food was not good."
Πλεονεκτήματα: "Efficient check-in."
Μειονεκτήματα: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Πλεονεκτήματα: "The crew was very helpful. Made sure I was comfortable."
Μειονεκτήματα: "This was a really old plane. The screens were really small And was so scratched and messed up that it was almost impossible to use . I was never offered a choice of breakfast before I boarded and I could not get what I wanted. You do not offer enough space fo list all my comments. Very unfair"
Πλεονεκτήματα: "Friendly crew"
Πλεονεκτήματα: "Comfortable sits"
Πλεονεκτήματα: "the food was surprisingly good; crew very helpful after I was asked to switch seats due to screen malfunction, they helped find space to move my carry-on further front as well and assisted in getting it back after landing"
Πλεονεκτήματα: "I like everything."
Πλεονεκτήματα: "The plan was new and smelled nice and the staff was very entertaining and nice."
Μειονεκτήματα: "The flight didn’t have wifi"
Πλεονεκτήματα: "The crew on this flight were awesome!! They were friendly, warm, and very accommodating throughout the flight. Legroom was decent and overall flight was comfortable."
Μειονεκτήματα: "There could have been more options with the food. Because we are vegetarians we were stuck with pasta and pizza-related food for the 11 hour flight. Quality of food was good however."
Πλεονεκτήματα: "On time, great entertainment, friendly crew, good food, complementary ice cream:)"
Μειονεκτήματα: "Absolutely no leg room and I am regular woman passenger. It was really uncomfortable for the 2 tall young men to my left and right."
Πλεονεκτήματα: "I liked that they had a veggie option for food for dinner service."
Μειονεκτήματα: "I didn't like the British Airways terminal at Heathrow - everything was automated. There was no human interaction and the ground staff was scarce therefore it was difficult to ask any questions."
Πλεονεκτήματα: "Quiet flight lots or spare seats - good price. Food pretty good"
Μειονεκτήματα: "Viewing sets stowed in front of rows old and not easy to move"
Πλεονεκτήματα: "Crew in board was great"
Μειονεκτήματα: "Representative at gate was rude reminding me I was late when we had to wait on bus for others."
Πλεονεκτήματα: "Dinner, friendly crew"
Μειονεκτήματα: "Quality of entertainment"
Πλεονεκτήματα: "Did not watch entertainment. Tried to nap."
Μειονεκτήματα: "Blankets felt very worn and crusty."
Μειονεκτήματα: "Snacks were good!"
Πλεονεκτήματα: "It’s was very good thanks"
Πλεονεκτήματα: "The crew & procedures were excellent. Perfect timing. I sleep or meditate most of the flight--that's why I rated entertainment a N/A. I know movies, etc. are available; I just don't avail myself of them."
Μειονεκτήματα: "The vegan meal was mediocre--a "fresh fruit" platter would be an ideal option."
Πλεονεκτήματα: "It was a short flight. Nothing to report"
Μειονεκτήματα: "No snacks or refreshments offered"
Πλεονεκτήματα: "Short flight; no problems."
Μειονεκτήματα: "The seats were way too close. I even paid for an upgrade. My legs were get cramped and the width of the seats were awful!"
Μειονεκτήματα: "I tried watching movies. However, the movie would start fast forwarding itself and skipping to the end without anyone or anything touching the screen or armrest. It happened multiple times and the crew reset my monitor twice before it started working properly. Towards the very end of my flight it started happening again. Very frustrating for such a long flight."
Πλεονεκτήματα: "Food was excellent"
Μειονεκτήματα: "seats were cramped, insufficient leg room"
Μειονεκτήματα: "Did not make it. We are still stuck."
Πλεονεκτήματα: "Seats to close. To small. When reclined they impact the seat behind more then they should. I carried my wifes carry on and they tried to place a yellow sticker on the second one saying it could not go in the overhead and would have to be placed under the seat or checkedm. Never believed it was my wifes Very aggraviting"
Μειονεκτήματα: "Offer larger seats like United Airlines. For a few dollars you can upgrade economy to economy plus which offere 6 inches more leg room."
Πλεονεκτήματα: "British Airways certainly has slipped. Very mediocre service."
Μειονεκτήματα: "Didn't tell us if/when we would be eating. I called for a flat attendant twice, with no response. When I pointed this out, she said that she knew they would be coming through the cabin with drinks, so she didn't bother to respond. Just so long as it was easy for her..."
Πλεονεκτήματα: "The food was very good, and the entertainment selection was good."
Μειονεκτήματα: "I'm a small person, and I found the seats too narrow and there was so little leg room."
Μειονεκτήματα: "Delayed and poor food"
Πλεονεκτήματα: "Back seat entertainment and pleasant staff."
Μειονεκτήματα: "Cramped seating."
Μειονεκτήματα: "Boarding was a bit chaotic."
Μειονεκτήματα: "The in-flight entertainment had issues about an hour and a half into the 8 hour flight. The crew reset individual seats with no improvement. They made any announcement asking people to stop hitting the call button about it because they were aware of the problem and said that if there was no improvement they would reset the entire plane's entertainment system which they never did. Therefore, we did not have any functioning entertainment for the remaining 6.5 hours of the flight."
Πλεονεκτήματα: "No complimentary food or drink London to Paris"
Μειονεκτήματα: "Flight was 3 hr delayed, seats were uncomfortable, flight was oversold and could not seat next to spouse even though we booked well in advance."
Πλεονεκτήματα: "Everything was perfect."
Πλεονεκτήματα: "Boarding was on time, quick and easy. We were not delayed by much and time was made up in air. I had an empty seat next to me. Crew were friendly, fun, helpful and attentive."
Πλεονεκτήματα: "Efficient boarding, friendly crew, good food, individual entertainment consoles, and plane was not very crowded."
Μειονεκτήματα: "Extra charge for items traditionally included on trans-Atlantic flights, entertainment choices dated and limited, assigned seating clumped travelers together instead of spreading them out among available travelers."
Πλεονεκτήματα: "The flight was fine..."
Μειονεκτήματα: "But Dulles Airport needs to control the level of toxicity experienced when certain entitled passengers think they have to pack the tarmac shuttle under NO PARTICULAR AUTHORITY, shouting "MOVE BACK [YOU] PEOPLE" into the closest ear. There should be someone other than the driver on those shuttles monitoring people, since they obviously need a babysitter."
Πλεονεκτήματα: "staff was pleasant left on time arrived early"
Μειονεκτήματα: "all the wasted cups. etc paying for seats"
Πλεονεκτήματα: "Sense of Urgency of Keeping Flights on Time"
Μειονεκτήματα: "London Security :("
Πλεονεκτήματα: "It was great to be upgraded!"
Μειονεκτήματα: "very crowdy with suitcases on the board"
Πλεονεκτήματα: "Professionalism of staff"
Μειονεκτήματα: "Boarding system"
Πλεονεκτήματα: "Free drinks!"
Μειονεκτήματα: "No new movies!~"
Μειονεκτήματα: "Not loaded by rows, not organized."
Μειονεκτήματα: "person in seat reclined and their seat hit my knees and was uncomfortable"
Πλεονεκτήματα: "Archibald Elba"
Πλεονεκτήματα: "The flight crew were all very courteous and helpful throughout the entire flight. They made the entire trip as comfortable as possible."
Μειονεκτήματα: "The plane was parked not at the terminal, but far away. The one hour delay occurs because of 300 passenger transportation from and to the plane. This delay could be avoided if terminal services were more responsible. I always thought that the United provides the worst food in economy class. It appeared that BA food is even worse. The entertainment software was obsolete and delivered an image of a very bad quality."
Μειονεκτήματα: "The food expired the day we were on the flight- I ate the chicken salad sandwich and I was sick on the flight and the rest of the evening home. My sister who are the same sandwich was sick also."
Πλεονεκτήματα: "The crew was excellent!"
Μειονεκτήματα: "The arrangements by Kayak did not allow me to make my connections on time. I missed the connection from Heathrow to Manchester. And only made the connection from Manchester to Heathrow because I was escorted in a wheelchair."