Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Very friendly crew, very clean cabin, very comfortable seats"
Πλεονεκτήματα: "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
Μειονεκτήματα: "Honestly nothing. From start to finish great time."
Πλεονεκτήματα: "Crew was very attentive and professional."
Μειονεκτήματα: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Πλεονεκτήματα: "I didn't like that my bag wasn't delivered from Frankfurt to Barselona"
Μειονεκτήματα: "Paying more attention to bags transportation between plains"
Πλεονεκτήματα: "fast boarding"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew was amazing, courteous and very prompt. The airplane was very clean and comfortable. Very comfortable flight."
Μειονεκτήματα: "A seat in first class would have been even better"
Μειονεκτήματα: "No complaints. Good vegan food."
Πλεονεκτήματα: "Our flight was delayed in Italy and I was worried I would miss the connecting flights to the US. But not to worry Lufthansa waited for our flight and got our luggage on board as well. The food was outstanding."
Μειονεκτήματα: "That we could not by-pass the German passport check and go right to the next flight and check out passports only ones."
Πλεονεκτήματα: "Best part was how Lufthansa took care of travellers whose connection time was short. They had ground crew waiting and who escorted us through customs, and then drove us to the gate. This is how passengers should be treated. ~ Excellent movie selection ~ Great flight attendants"
Πλεονεκτήματα: "Flight on time, good service, helpful staff"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Μειονεκτήματα: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."
Πλεονεκτήματα: "Breakfast & ease of boarding."
Πλεονεκτήματα: "Food was good. Flight attendants were good."
Μειονεκτήματα: "Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality"
Μειονεκτήματα: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Πλεονεκτήματα: "Travel time was good and easy travel"
Μειονεκτήματα: "Entertainment tv tapes"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Πλεονεκτήματα: "I always try to fly with Lufthansa when I do go to Germany to visit my family. At times they might be more expensive then others but you don't pay extra for everything. Also I got a great price at Kayak. The service was excellent and I do love the fact that Lufthansa is now flying directly from Denver to Munich makes it so much easier."
Μειονεκτήματα: "No difference between Business class and main cabin."
Μειονεκτήματα: "Boarding was an unorganized free-for-all"
Πλεονεκτήματα: "Flight attendants very nice and efficient"
Μειονεκτήματα: "Nothing"
Μειονεκτήματα: "The seats were uncomfortable."
Μειονεκτήματα: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Πλεονεκτήματα: "Attendants were impressive. kind and so willing to serve."
Μειονεκτήματα: "Entertainment was horrible. Those movies were not the best selection but the poorest selection as the cheapest probably."
Μειονεκτήματα: "Overall okay. Boarding was substandard"
Μειονεκτήματα: "There were no options for food, I was just told that there was only pasta left while the passenger next to me ate chicken. This was totally unacceptable. I only hope that this was my last trip with Lufthansa."
Μειονεκτήματα: "way too difficult to try to get exit row seats- I went on line precisely 23 hours before the fight and could not figure out the exit rows- legend said they would be marked by a red line but were not. Very frustrating."
Μειονεκτήματα: "The kosher food was terrible!!!!"
Πλεονεκτήματα: "Crew was fantastic."
Πλεονεκτήματα: "The overall experience was great."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "General quality and competence."
Μειονεκτήματα: "I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me)."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "The boarding gate was changed three times. I fell asleep at one of the gates. Luckily I woke up and realized the second change in time to still make it there."
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Μειονεκτήματα: "the seat. not suitable for a business category"
Πλεονεκτήματα: "Lufthansa was really comfertable company, really good price and i'd so much."
Πλεονεκτήματα: "Excellent service"
Μειονεκτήματα: "Every thing is excellent"
Πλεονεκτήματα: "Great, solid and reliable service"
Μειονεκτήματα: "Tight turnaround in Chicago"
Πλεονεκτήματα: "Crew was courteous and efficient. Food was not bad."
Πλεονεκτήματα: "Got moved to economy plus - yeah! Great movie selection."
Μειονεκτήματα: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
Πλεονεκτήματα: "My wife and I loved the courtesy onboard, the flight crew's attention was great."
Μειονεκτήματα: "Not losing my luggage"
Μειονεκτήματα: "A better breakfast..."
Πλεονεκτήματα: "nothing"
Μειονεκτήματα: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Μειονεκτήματα: "Could be better, say, like with Singapore Airlines.."
Πλεονεκτήματα: "Comfortable"
Πλεονεκτήματα: "Crew great."
Μειονεκτήματα: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Μειονεκτήματα: "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Πλεονεκτήματα: "Smooth flight"
Μειονεκτήματα: "Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow"
Πλεονεκτήματα: "The crew was great!"
Μειονεκτήματα: "Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights."
Μειονεκτήματα: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."
Πλεονεκτήματα: "Leg room, friendly crew, good choices for entertainment, nice blankets!"
Μειονεκτήματα: "The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding"
Πλεονεκτήματα: "Very enjoyable"
Μειονεκτήματα: "I have no complaints"
Πλεονεκτήματα: "The flight and the crew was very nice, and the food was very good."
Μειονεκτήματα: "Some phone people were very nice, some were not."
Πλεονεκτήματα: "Friendly crew. On time. Clean. Comfortable."
Μειονεκτήματα: "All was fine."
Μειονεκτήματα: "I hurt my knee. The legroom is too small."
Πλεονεκτήματα: "I really enjoyed the whole flight - Finnair is definitely one of the best airlines."
Μειονεκτήματα: "I wish there was a bigger choice of classical music in the entertainment program."
Πλεονεκτήματα: "Very nice staff. Probably one of the best flights"
Μειονεκτήματα: "Plane was late taking off and almost missed my next connection. Due to landing late my luggage did not make it on make it on my flight. However the airline delivered to my place the following morning. It was not an inconvenience to me as the baggage was delivered in a timely fashion. Thank you Finnair!"
Μειονεκτήματα: "I didn't like that seats originally assigned after the flight was booked were changed right before the boarding. This is a nonsense. Why would you do that?! Without notifying prior to check-in."
Πλεονεκτήματα: "Friendly attendants who made the flight very pleasant with their smiles and their service"
Μειονεκτήματα: "Aging interior and seats of plane were not good at all."
Πλεονεκτήματα: "Was great on the way to Helsinki and extremely poor on the return trip."
Μειονεκτήματα: "Seat pitch was horrible! Almost as bad as United and American. Very uncomfortable!"
Πλεονεκτήματα: "Friendliness of staff"
Μειονεκτήματα: "They run out of food choices by the time they got to me."
Πλεονεκτήματα: "The original flight was canceled, the stroller was taken away when boarded the airplane, and not seen until final destination. With a 1-year-old and 2 and a half year old, this was the worst ever flight. Take us 35 hours total travel time to get home with 2 small kids, it is a nightmare."
Μειονεκτήματα: "The flight was cancelled and changed to 2 stops from one. We purchased a 1 stop flight because of the kids. In mid season a week before departure, we were notified about the change and it was impossible to get a same priced ticket so close to departure. We bought insurance but even with that was impossible. Looks like a scam. Very upsetting, messed up the whole thing."
Πλεονεκτήματα: "The flight was very fast, boarding and getting off were fast and convenient. They had a new Korean movie that I've been wanting to see but didn't expect would be offered on an airline, so that was great!"
Μειονεκτήματα: "The crew seemed quite stressed, when I asked to store my wedding dress in the crew closet they were very short with me, which made me feel really guilty about it, as the stewardess obviously thought I was very troublesome, but they did allow it. The food was quite bland. The entertainment was much more limited than most international flight lines."
Μειονεκτήματα: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Πλεονεκτήματα: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."
Πλεονεκτήματα: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"
Πλεονεκτήματα: "No frills but efficient"
Μειονεκτήματα: "Food choice limited"
Πλεονεκτήματα: "Crew service is excellent"
Μειονεκτήματα: "Sitting in the cramped economy seats was a 9 hour torture"
Πλεονεκτήματα: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Μειονεκτήματα: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Πλεονεκτήματα: "Great crew and service"
Μειονεκτήματα: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Πλεονεκτήματα: "Everything went smoothly"
Μειονεκτήματα: "announcement in English hard to understand"
Πλεονεκτήματα: "This was a very short flight and I don't recall if there was any food service or entertainment."
Πλεονεκτήματα: "Slow boarding no order. Plus delayed flight for no reason"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "One cool things is that some of the moveis were translated with several different languages in addition to English and Europearn languages."
Μειονεκτήματα: "Distance between the seats are short and seats are somehow uncomfortable."
Πλεονεκτήματα: "never happened"
Μειονεκτήματα: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Πλεονεκτήματα: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Μειονεκτήματα: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."
Πλεονεκτήματα: "I liked everything about my experience on four Iberia flights. The boarding was fair by groups and they didn't allow people cutting the lines. The planes were new. The food served was very good and had a great variety of tastes to please different cultures. The entertainment system on my seat was awesome!! Customizable music playlist that was All genres of music. The navigational pages were fun and interesting and the movies were current."
Μειονεκτήματα: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"
Πλεονεκτήματα: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Πλεονεκτήματα: "It was a comfortable, professionally (British Airways) managed flight at a good price."
Πλεονεκτήματα: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Μειονεκτήματα: "The crew was pleasant but they needed to smile more . Other than that everything was good."
Πλεονεκτήματα: "I was not well and at the check in the lady was kind to change my seat ..."
Μειονεκτήματα: "I order a special meal ....no meal for me on the plan ."
Πλεονεκτήματα: "On time arrival."
Μειονεκτήματα: "Nothing really. Short flight so no entertainment."
Πλεονεκτήματα: "The plane left an hour late .... but ... in the middle of a snow storm which in normal situations would have lead to the cancellation of the flight. So ... something which normally would be a major negative view is now actually a positive comment."
Πλεονεκτήματα: "Finn air floor Crew was very polite & HiFly air crew was nice & attentive"
Μειονεκτήματα: "No entertainment, non so ever"
Πλεονεκτήματα: "Smiling crew, clean airplane, tasty healthy food. I had all I needed to be comfortable."
Μειονεκτήματα: "I can’t think of anything to improve on."
Μειονεκτήματα: "Helpful flight attendant, kind check in attendant"
Μειονεκτήματα: "no peanuts?"
Πλεονεκτήματα: "Boarding was easy, flight was smooth and on time."
Μειονεκτήματα: "Seats were snug, granted we had the less expensive tickets."
Πλεονεκτήματα: "Easy, efficient"
Μειονεκτήματα: "Entertainment, food, comfort"
Πλεονεκτήματα: "The airplane was modern and well kept. The crew were attentive and kind."
Μειονεκτήματα: "Nothing - our flight out was great!"
Μειονεκτήματα: "Food was pretty atrocious. Before having this flight I tried many times to book a special meal but their website is nearly impossible to use. So on the flight I was given two options of fish or mexican beef. Mexican beef meant slow cooked beef in a salty brown sauce with 2 kidney beans. Yes 2 kidney beans. With potatoes carrots and broccoli. Entertainment was pretty lacking. Not a lot of options. Also it was freezing the entire flight."
Πλεονεκτήματα: "Transfer time is not sufficient due to customs in Sweden customs inspection takes too long for only one staff."
Πλεονεκτήματα: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Μειονεκτήματα: "Legroom."
Μειονεκτήματα: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Πλεονεκτήματα: "Friendly service"
Μειονεκτήματα: "Audio quality not great"
Πλεονεκτήματα: "Made an effort to avoid the turbulence."
Μειονεκτήματα: "Bumpy ride."
Πλεονεκτήματα: "Flight left on time, plane was clean, the entertainment was good, and the food was good. The crew in this flight were polite and responsive."
Πλεονεκτήματα: "Very helpful staff."
Μειονεκτήματα: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"
Πλεονεκτήματα: "Nothing!"
Πλεονεκτήματα: "Top notch service , catered very much to Americans . Would definitely fly again"
Πλεονεκτήματα: "easy board, timely departure & nice tea :)"
Μειονεκτήματα: "seats were small and a bit dirty"
Πλεονεκτήματα: "Good boarding, crew nice and professional, lots of entertainment choices, plenty of bathrooms. Overall a very good flight."
Μειονεκτήματα: "No opportunity to rest on flight back home and wine a bit expensive for a European flight."
Μειονεκτήματα: "The flight was cancelled the morning of."
Πλεονεκτήματα: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
Μειονεκτήματα: "On time, efficient, friendly staff"
Πλεονεκτήματα: "Comfortable seats and attentive crew!"
Μειονεκτήματα: "Old movies not up to date."
Πλεονεκτήματα: "The flight crew was courteous and professional. The seats were comfortable."
Μειονεκτήματα: "The flight came in a little late. However, the plane was nice."
Μειονεκτήματα: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Πλεονεκτήματα: "Quality of service and equipment"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Flight attendant was friendly, tea or coffee offer."
Μειονεκτήματα: "How much really does it cost to offer a juice when the people are travelling at 7 am?"
Πλεονεκτήματα: "Comfortable flight, friendly crew. Would fly again!"
Μειονεκτήματα: "Food could have been better"
Πλεονεκτήματα: "Courteous staff, great food, CLEAN airplane, spacious seats. Zero complaints and WAY better than any domestic airlines (United, Delta, American) based on personal experience!"
Μειονεκτήματα: "Staff was not properly trained in flight protocols."
Πλεονεκτήματα: "The pilots were excellent : smooth takeoff and landing. The plane seemed a bit shaky at times in the air; perhaps it was windy, although the skies were clear. Good food; good stewardesses. Entertainment had very good movie choices and games."
Μειονεκτήματα: "The side lights never were turned off, so it was hard to go to sleep. On a long overseas flight, there should be some down time. It was dark outside part of the time, but never dark inside the plane. The leg room is also a bit cramped for tall people."
Μειονεκτήματα: "There wasn't free food but free coffee."
Πλεονεκτήματα: "It was a shorter ride with few frills but we arrived safely. The two young employees who rendered wheelchair assistance were very gracious and attentive to every detail."
Μειονεκτήματα: "The noise factor was very high."
Πλεονεκτήματα: "Wheel chair service excellent."
Μειονεκτήματα: "No wet wipes on the food trays !"
Μειονεκτήματα: "The flight to Stockholm was late which made it stressful to make my connection to Seattle. However the SAS agent I talked to was very helpful."
Πλεονεκτήματα: "Introduce meals even to economy class"
Πλεονεκτήματα: "Flight was fine, service good, and our seat choice excellent."
Μειονεκτήματα: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Πλεονεκτήματα: "Comfy and good movies!"
Μειονεκτήματα: "We were delayed and not updated for an hour and a half with no water or refreshments on the aircraft, which is crazy!"
Πλεονεκτήματα: "Connecting flight from Hamburg was late so gate personnel graciously gave me an upgrade."
Πλεονεκτήματα: "Staff was friendly"
Μειονεκτήματα: "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."
Πλεονεκτήματα: "Crew was excellent"
Μειονεκτήματα: "Was put on standby because all passengers could not wait in gate area after checkin. Stood in public hallway for nearly an hour - no seating in area where told to stand."
Πλεονεκτήματα: "The biz class seat and bed"
Μειονεκτήματα: "The olives in the salad."
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "Packed flight. No food available ( even for purchase) in economy"
Πλεονεκτήματα: "Everything was smooth"
Πλεονεκτήματα: "prompt, friendly, and professional!"
Μειονεκτήματα: "TOmato Croissant nasty!"
Πλεονεκτήματα: "New seats and entertainment consoles. Smooth flight."
Μειονεκτήματα: "The food!"
Πλεονεκτήματα: "On time bags made connection"
Πλεονεκτήματα: "food and movies were great. appreciated the coffee and tea"
Πλεονεκτήματα: "We had 1 hour delay from Goteborg to Stockholm. When we arrived at Stocholm we had only 15 minutes for the next flight. I had to run 05. mile from Terminal to Terminal 5 to catch the next flight. I almost got heart attack due to stress and running. When I arrived at the gate the flight from Stockholm to Tampere had also 30 minutes delay. So unecessary stress and sweating and worrying.."
Μειονεκτήματα: "The scheduling"
Πλεονεκτήματα: "The crew was excellent! Great service."
Μειονεκτήματα: "More options in movies of other languages."
Μειονεκτήματα: "Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed."
Μειονεκτήματα: "Seat didn’t recline..."
Μειονεκτήματα: "They made me checkin a small bag"
Μειονεκτήματα: "Plugs to charge devices"
Μειονεκτήματα: "The airplane was really old."
Πλεονεκτήματα: "The crew were very accommodating"
Μειονεκτήματα: "The food"
Πλεονεκτήματα: "The entertainment was good and the crew friendly"
Μειονεκτήματα: "My seat and table were dirty and sticky. We had a 45 min delay. I was seated in the middle of the plane and received my meal lady and of course had no more meal choice available since they had run out . For the snack I also was given a different meal than my seat neighbor"
Πλεονεκτήματα: "I like everything."
Πλεονεκτήματα: "Very good crew. Friendly. Smiling. Helpful. Short flight. 50 min."
Μειονεκτήματα: "The seats seem to get smaller and smaller and on the short flights, you do not even get a free drink."
Πλεονεκτήματα: "Direct flight London to Denver. Check in and boarding very easy, friendly and efficient."
Μειονεκτήματα: "Seats very close together, entertainment poor (and not working for first hour of flight)"
Πλεονεκτήματα: "Polite crew"
Μειονεκτήματα: "Waiting for an hour to disembark"
Πλεονεκτήματα: "Crew were awesome, plane was clean and entertainment and food were good."
Μειονεκτήματα: "My seat was a little uncomfortable, my mid and lower back had very thin cushioning and I felt the knees of the person behind me in my back throughout the flight."
Πλεονεκτήματα: "Price was reasonable"
Μειονεκτήματα: "They lost my luggage due to transfer"
Μειονεκτήματα: "They had no on-line check-in and I was assigned a middle seat and couldn't get it changed. For premium economy pricing, you would expect better."
Πλεονεκτήματα: "Great entertainment choices"
Μειονεκτήματα: "Slow crew. Same good choices as flight just before"
Πλεονεκτήματα: "Service Leg room could have been better"
Μειονεκτήματα: "Nothing in particular"
Πλεονεκτήματα: "On time and smooth flight."
Μειονεκτήματα: "We were packed in like sardines. There were no plugs to charge devices."
Πλεονεκτήματα: "The crew were very helpful"
Πλεονεκτήματα: "The steward was nice."
Πλεονεκτήματα: "New plane. Good leg room. Good service overall."
Μειονεκτήματα: "Cancelled for no reason"
Πλεονεκτήματα: "generally clean, good crew"
Πλεονεκτήματα: "Quick easy flight"
Μειονεκτήματα: "Was delayed and plane wasnt cleaned pre boarding"
Μειονεκτήματα: "Freezing cold cabin"
Πλεονεκτήματα: "It’s was very good thanks"
Μειονεκτήματα: "delayed and they charged for soft drinks"
Μειονεκτήματα: "I know it’s not the fault of this flight, but some idiot decided to check in for their flight, check a bag, and not get on the plane. They had to get their bag off the plane, and it delayed us an hour. We missed our connecting flight in London. Had to spend the night. Not happy!"
Πλεονεκτήματα: "Crew"
Μειονεκτήματα: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Μειονεκτήματα: "More legroom would have been nice"
Πλεονεκτήματα: "The crew was very nice and welcoming."
Μειονεκτήματα: "The seats are not comfortable at all. Spaces are too tight."
Πλεονεκτήματα: "Quick trip"
Μειονεκτήματα: "No movies"
Πλεονεκτήματα: "The plane was new and everything was up to par."
Μειονεκτήματα: "There wasn't anything I didn't like other than flying in coach!"
Πλεονεκτήματα: "Flight crew was friendly and hard working."
Μειονεκτήματα: "Got at the airport plenty of time prior, waited well over an hour in line to get a boarding pass, while the one ticket taker had no sense of urgency. Could have easily missed the flight."
Πλεονεκτήματα: "Very pleasant and solicitous British cabin crew."
Μειονεκτήματα: "Delayed departure."
Πλεονεκτήματα: "Service was good."
Μειονεκτήματα: "Nothing."
Πλεονεκτήματα: "Short, yet pleasant flight. Great crew!"
Μειονεκτήματα: "Honestly, I can't complain. Small issues with preferred seat."
Μειονεκτήματα: "My sound in the movie didn't work as the headphone jack wouldn't work. It made the movie unwatchable."
Πλεονεκτήματα: "The staff is friendly and were genuinely doing their best withwhat they had"
Μειονεκτήματα: "The check in / baggage drop off took too long. There were only two workers in that section and for maybe arpund 10-20 mins there was only 1 person helping everyone. It was very frustrating, esp when there were 3 people working in the world club section when that line has fewer people in the first place. I suggest having the world club staff taking some of the regular customers and alternating with the world club members"
Πλεονεκτήματα: "Great flight."
Μειονεκτήματα: "Good friendly cabin crew"
Πλεονεκτήματα: "Timely"
Μειονεκτήματα: "The seats are too comfortable"
Πλεονεκτήματα: "We had a ton of extra leg room"
Μειονεκτήματα: "I know that I shouldn't be shocked by the continued degradation of the airlines, but there should be a line. To me, a simple glass of water should not be too much to ask."
Πλεονεκτήματα: "Efficient check in and boarding. And friendly staff."
Πλεονεκτήματα: "Liked the private bin to hold personal belongings in."
Μειονεκτήματα: "Paid $81 used for a twin seat and they assigned the second seat to another traveler without refunding my $81 dollars. The passenger was over 6ft and large taking up a large amount of space."
Μειονεκτήματα: "general boarding en mass.prefer orderly by "zone" boarding"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "They have completely eliminated complimentary beverage service. Not even a glass of water!"
Πλεονεκτήματα: "the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special."
Μειονεκτήματα: "Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle."
Πλεονεκτήματα: "Early morning flight so left on time and arrived early. Staff excellent."
Μειονεκτήματα: "Seats are grim like most European carriers in coach..."
Μειονεκτήματα: "Rest rooms were clean, food was adorable, good coffee, no complaints."
Πλεονεκτήματα: "Seats were comfortable. Entertainment system stopped working part way through"
Μειονεκτήματα: "Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing."
Μειονεκτήματα: "30 min delay !"
Μειονεκτήματα: "poor customer service."
Πλεονεκτήματα: "At least it was a flight"
Μειονεκτήματα: "Noisy, no complimentary snacks nor drinks, no legroom"
Πλεονεκτήματα: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Πλεονεκτήματα: "Quick, easy, friendly."
Μειονεκτήματα: "No entertainment but it was a short flight"
Πλεονεκτήματα: "I found that the meal served was of particularly good quality and tasty"
Πλεονεκτήματα: "good"
Μειονεκτήματα: "the fact I bought a new ticket"
Μειονεκτήματα: "They didn't served me food"
Πλεονεκτήματα: "Everything about the flight."
Μειονεκτήματα: "Nothing."
Μειονεκτήματα: "no free food, beverage or entertainment"
Μειονεκτήματα: "Food was bad. Crew was distracted gossiping. They skipped rows during meal times as they were distracted. The seats are the most uncomfortable airline seats I've ever sat in."
Πλεονεκτήματα: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Μειονεκτήματα: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"
Πλεονεκτήματα: "Crew was very pleasant and friendly. Departure and arrival was on time."
Μειονεκτήματα: "Very narrow and uncomfortable seats."
Πλεονεκτήματα: "The crew was outstanding. All amenities were available."
Μειονεκτήματα: "I can't think of anything."
Μειονεκτήματα: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Πλεονεκτήματα: "Every person was friendly."
Μειονεκτήματα: "Our flight was delayed an hour."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Plane was malfunctioning- the electric went out several times ont be way to take off and right after landing. Food and drinks only for sale. Boarding late"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Πλεονεκτήματα: "Whatever positive experience we had was overwhelmed by careless handling of our luggage."
Μειονεκτήματα: "Luggage nor sent from Brussels to Florence. On day 2 they had no clue where our 2 pieces were. Both pieces were bar-coded and there was. File complaint number did not help. we travel regularly and it has been many years sine we had luggage problems."
Μειονεκτήματα: "Delayed and JFK wasn't ready for us. So more delay"
Πλεονεκτήματα: "Nice equip and staff, comfortable and on-time"
Μειονεκτήματα: "Veg meal requested but not processed."
Μειονεκτήματα: "The same: food at extra cost"
Πλεονεκτήματα: "Nothing special"
Μειονεκτήματα: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Πλεονεκτήματα: "Very nice people in the crew. Excellent entertainment equipment."
Μειονεκτήματα: "Chairs rather uncomfortable when upright in economy."
Πλεονεκτήματα: "The service was very very professional"
Πλεονεκτήματα: "Excellent"
Μειονεκτήματα: "Everything is fine"
Πλεονεκτήματα: "Nice to get a snack on such a short flight. I enjoy travelling on the small E145. Small plane means fast boarding and deboarding. Also it's great to have a seat to oneself - both window and aisle!"
Πλεονεκτήματα: "The confort"
Μειονεκτήματα: "The delay and the food. There was sand in the fish"
Πλεονεκτήματα: "The seats in the plane were amazing. Maybe older but better than the new ones."
Μειονεκτήματα: "No infotainment screen"
Πλεονεκτήματα: "The extra leg room was very much worth it! Did the trip both ways. On the way to Europe we went standard economy and economy plus on the way home -- economy plus was much more comfortable over the long duration of the flight"
Μειονεκτήματα: "The food remains mediocre at best in the economy cabin."
Μειονεκτήματα: "Seats had no cushioning on bottom or back"
Πλεονεκτήματα: "The flight attendant was friendly."
Μειονεκτήματα: "My bag was lost. I was in Africa for 4 days before it finally came in. During the flight, there were several hours that we were never checked on or asked if we wanted something to drink."
Μειονεκτήματα: "* No information was provided to the passengers about an additional delay of the flight after the original 5 hour delay. * No compensation was offered for the inconvenience of a delayed baggage by 2 days. * My family is definitely not going to fly with Brussels Airlines after the experience we had."
Πλεονεκτήματα: "Friendly crew, good food"
Μειονεκτήματα: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."
Μειονεκτήματα: "It would have been nice to have received complimentary water, coffee, or a bag of pretzels on this flight. We didn't receive anything or we had to pay for a bottle of water. First flight I have experienced like that."
Μειονεκτήματα: "The plane was delayed. The service was poor. My bag was lost. Will not fly brussels airlines again."
Μειονεκτήματα: "The flight was canceled. I found out the day before my departure - the airlines didn't even contact me to let me know - and I never got reimbursed for the canceled flight. I had to purchase a $1500 new ticket to get back home in time. I wrote to the Brussels Airlines and they never addressed these complains."
Μειονεκτήματα: "I didn´t like arriving to Sevilla with no luggage and no explanation of its whereabouts. I appreciate finally getting it 4 days later but I was not happy about me having to spend time and money going back to the airport to get it myself since your company was unable to deliver it to me. I expect full compensation"
Πλεονεκτήματα: "got there.."
Μειονεκτήματα: "my bag was lost, delayed flight (2 hours), damaged contents in my bag."
Πλεονεκτήματα: "I liked the crew. They were really nice and spoke many languages. Even though my seat was in the middle I still was able to see out of the window."
Μειονεκτήματα: "There was nothing:)"
Πλεονεκτήματα: "Price"
Μειονεκτήματα: "Food"
Πλεονεκτήματα: "There were a couple of the flight attendants that were excellent: Friendly, welcoming and service minded. Not all, but I have come to expect the worst from United (I fly 5-6 trips a year with UA, 5-6 trips with other Star Alliance airlines). Food in Economy Plus was mediocre at best, it seems United are catering this from a correctional facility. Overall good experience due to the staff, but nothing that wow'ed us beyond being better than what we have come to expect from United."
Πλεονεκτήματα: "The entertainment and the crew was great. The plane was of good size."
Μειονεκτήματα: "The chairs were very uncomfortable. Any form of leaning was extraordinarily uncomfortable."
Μειονεκτήματα: "I felt that the crew was unfriendly and saw each request as a burden."
Μειονεκτήματα: "We were flying to Brussels about three weeks after the terrorist attacks at the airport, then home ten days later. So I understood the lines and the extra security. But the last communication I got from them (via United Airlines) said that our flight was leaving at noon on Sunday. Without notifying me, they moved our flight up to 10:15, so we missed it. We were able to get on the same flights the next day."
Μειονεκτήματα: "The tragedy in Brussels closed the airport and canceled the flight, and my agent has been unable to get the ticket refunded despite all his efforts."