Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"
Μειονεκτήματα: "Beef main course overcooked and dry."
Πλεονεκτήματα: "Smooth flight for the most part."
Μειονεκτήματα: "Better food choices. Better communication and better boarding procedures by rows or groups."
Πλεονεκτήματα: "The planes were well maintained. Good entertain emend choices. Food was decent too"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew was very nice and efficient, even though there seem to be only two of them."
Μειονεκτήματα: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Πλεονεκτήματα: "The best."
Μειονεκτήματα: "The people sitting beside me was very loud and they didn’t stop talking the whole time."
Μειονεκτήματα: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Πλεονεκτήματα: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Μειονεκτήματα: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."
Πλεονεκτήματα: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Μειονεκτήματα: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Μειονεκτήματα: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Food was very good"
Μειονεκτήματα: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
Μειονεκτήματα: "Flight was cancelled, so I was rebooked on a later flight. Had to sit in a middle seat (which I did not prefer). Low rating on food and entertainment because there was none due to it being a quick flight (there was no N/A rating choice)."
Πλεονεκτήματα: "The business class area was spacious"
Μειονεκτήματα: "Crew is too curt... they could use a little more smile"
Πλεονεκτήματα: "Pleasant flight all around."
Μειονεκτήματα: "I was very irritated and angry about the checking in procedure at Charles de Gaulle airport in Paris. Lufthansa representatives were extremely slow and inefficient. I already performed the check in online. What is the purpose of online check in if I had to wait in line almost an hour only to drop off my luggage???!! Very unpleasant experience."
Πλεονεκτήματα: "The crew was fantastic and very kind the entire flight."
Μειονεκτήματα: "We left nearly two hours late (all the while sitting on the plane) and once we finally got to Newark airport nearly the entire plane waited almost two hours to get our luggage."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Left in time, arrived too early"
Μειονεκτήματα: "Boarding took a lot of time"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "No language options on tv besides english."
Πλεονεκτήματα: "Great staff"
Μειονεκτήματα: "small seat despite being in business class"
Μειονεκτήματα: "This flight was the second leg on my trip from New York to Munich. Many people on the flight from NY to Brussels were scheduled on this flight and that plane landed in time that this flight would only need to be delayed 10 minutes to allow for us to connect. However, they decided to leave all of us with a long unexpected layover in Brussels, costing many of us a day of what was supposed to be a short vacation for most."
Πλεονεκτήματα: "Flight attendants, food, drinks and space."
Πλεονεκτήματα: "The overall experience was great."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "The caring of the air hostesses"
Μειονεκτήματα: "The space was very limited"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "in-flight service was fine"
Μειονεκτήματα: "Very poor ground staff at the check-in counter. Made me pay 2nd bag fee of $100 at the time of check-in, despite the airline rules allowing 2 free checked bags. The staff including the supervisor were so un-cooperative and rude. The supervisor snapped at me by saying that I was not doing the airline any favor by flying Lufthansa. At that point I just gave up and paid the totally unjust fee. Took me to a back room to pay the fees, where the credit card machine and even the printer wasn't working. ...... very bad experience EVER !!!"
Πλεονεκτήματα: "Food is very good for airlines"
Μειονεκτήματα: "No entertainment set unless you have a tablet"
Μειονεκτήματα: "The same as above"
Μειονεκτήματα: "No entertainment Slow boarding"
Πλεονεκτήματα: "Good pilot and staff and service"
Μειονεκτήματα: "There was no entertainment at all. The flight from Frankfort to Tel Aviv did not provide a pillow or a blanket. I arrived cold with a stiff neck. The personal spotlight didn't shine in the right seat."
Πλεονεκτήματα: "Nice plane and good crew."
Μειονεκτήματα: "No complaints."
Πλεονεκτήματα: "Good entertainment system for flight. Fairly good food served on transatlantic flights."
Μειονεκτήματα: "seat did not recline at all,"
Μειονεκτήματα: "Very long lines while checking in"
Πλεονεκτήματα: "Lots of entertainment. Everything fine."
Πλεονεκτήματα: "Arrived safely"
Μειονεκτήματα: "Lost my bag. See previous comments."
Πλεονεκτήματα: "Food was delicious, service was amazing"
Πλεονεκτήματα: "Economy class was amazing"
Πλεονεκτήματα: "The entertainment was good on board"
Μειονεκτήματα: "The cabin crew was a bit rude"
Μειονεκτήματα: "Flight attendants barely spoke English and didn't offer us a beverage for the flight. It was a small plane that was very loud and a small backpack barely fit under the plane. All in all, it took us 30 hours in airports and on airplanes to get to Riga, for one appointment."
Μειονεκτήματα: "Better seats."
Μειονεκτήματα: "Great experience"
Μειονεκτήματα: "Actually not bad - had to wait a few min at terminal 5 for gate to be free - but pretty good overall"
Μειονεκτήματα: "Our reservation on the initial flight have been cancelled. We had to take the next day flight. British Airways and American Airlines accused the other to be responsible so it took us 4 hours at the counter -with our 5 and 3 years old- to be rebooked and we payed the hotel night!"
Πλεονεκτήματα: "Crew was super friendly!"
Μειονεκτήματα: "The preferred passenger security line was a total scrum - worst part of our holiday"
Πλεονεκτήματα: "Boarding process was very quick."
Μειονεκτήματα: "Some sort of entertainment. There was nothing."
Μειονεκτήματα: "Delayed, ended up missing connection. Still not arrived at destination. Will end up being an 8 hour delay!"
Πλεονεκτήματα: "Great !"
Μειονεκτήματα: "Kosher meal a bit hard to open"
Μειονεκτήματα: "Initial delay and then take off delay because slot time had not been updated. Our family missed connections. Disaster follow up in terminal!!! So far far we have been over six hours from check in and are still not through immigration. This for an hour flight."
Πλεονεκτήματα: "The crew was so incredible, the safety video was funny, the food was DELICIOUS, the accommodations were above and beyond. Comfortable, great movies, relaxing. First international flight and now I’ll always use British Air"
Μειονεκτήματα: "Nothing. This has been the best flight experience I’ve ever had."
Πλεονεκτήματα: "The entertainment was good and the crew friendly"
Μειονεκτήματα: "My seat and table were dirty and sticky. We had a 45 min delay. I was seated in the middle of the plane and received my meal lady and of course had no more meal choice available since they had run out . For the snack I also was given a different meal than my seat neighbor"
Μειονεκτήματα: "Premium economy amenities were outdated, specifically the seats. My tray table was unable to lie flat so food/drink kept sliding off. Quite unacceptable. I’ll fly American next time in premium economy, much better at the moment."
Μειονεκτήματα: "Everything else"
Μειονεκτήματα: "They never never never should have allowed those children on the plane. They knew it before take off and they looked the other way"
Πλεονεκτήματα: "Did not get my luggage"
Μειονεκτήματα: "Lost my bag"
Πλεονεκτήματα: "Crew did a great job!!"
Μειονεκτήματα: "Due to the age of the plane there was no outlet to plug in your phone."
Μειονεκτήματα: "Didn’t realize you had to pay for coffee or a non-alcoholic drink until after we were asked what we’d like to drink."
Πλεονεκτήματα: "It was a very typical short hop flight"
Πλεονεκτήματα: "Crew professionalism and on-schedule."
Μειονεκτήματα: "Luggage drop off took a while to complete."
Πλεονεκτήματα: "We got nothing:-(!"
Πλεονεκτήματα: "Music, maps, news"
Πλεονεκτήματα: "Crew were extremely kind and professional. Snacks were plentiful."
Μειονεκτήματα: "Lavatories were atrocious. There was splatter and stickiness all over the lavatory even before take off. Was quite gross and dangerous in terms of public health. Especially in a dangerous flu epidemic season."
Πλεονεκτήματα: "The captain and first officer were extremely courteous and professional . I was impressed at the way the captain managed the delayed departure taking time to brief the passengers at the boarding gate. When we eventually changed planes and moved to another gate to board it all went without a hitch."
Μειονεκτήματα: "Connecting flight experience"
Μειονεκτήματα: "Did not get seat I reserved. Stuck in middle seat. Very late."
Πλεονεκτήματα: "Crew was wonderful."
Μειονεκτήματα: "Food was not very good and meager."
Πλεονεκτήματα: "The gate agents had no idea how to effectively board passengers in an expeditious and civilized manner. The on-board crew was top-notch. Seat room was adequate, but justthat."
Πλεονεκτήματα: "On time departure."
Μειονεκτήματα: "Long wait at check-in counters. Need more available counters/agents."
Πλεονεκτήματα: "Flight attendants are very helpful. Food options are better than American Airlines."
Μειονεκτήματα: "The seats are narrow, could be wider (please see Cathay Pacific layout - they are the best in the One World Alliance). The amount of storage space at the seat level was limited. Limited lighting available when one wants lights for personal use. Lastly, the person sitting in the window seat has to "step over" the aisle person (is he/she is sleeping) - not a good design."
Μειονεκτήματα: "Boarding process could be improved a little. In general boarding, passengers seated in the back of the plane should board first to avoid clogging in the aisle."
Πλεονεκτήματα: "Entertainment was excellent, great selection of movies, great dinner but instead of breakfast they gave chips and cookies- not happy about it. Boarding was very quick and easy, crew members were friendly"
Μειονεκτήματα: "Was very disappointed with online checking, it didn't let me do checking in online and for that reason I could not select my preferwd seat. When I arrived to the airport for checking in they told me the plane was full and my preferred seat is not available, dissappointed in British airway, also the seats are so close together no space to move my legs and am barely 5 feet tall. Would not fly with this airline anymore"
Μειονεκτήματα: "All snacks and drinks were for purchase. Not even free water!"
Πλεονεκτήματα: "Comfortable and classy."
Μειονεκτήματα: "No comment"
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "Seats not comfortable"
Πλεονεκτήματα: "The plane was old and dirty even after it had been cleaned. There was grime in the lavatory and on the seat back tables."
Μειονεκτήματα: "The crew was fine and the food was edible, but it wasn't great."
Πλεονεκτήματα: "More leg room."
Μειονεκτήματα: "Strange hot sandwiches! Only small amounts of liquid at one time."
Μειονεκτήματα: "Food was not good"
Πλεονεκτήματα: "The seat was nice and movies onboard were entertaining."
Μειονεκτήματα: "No personal AC vents; one small "meal" in the first hour followed by one small snack of popcorn a few hours later on 11-hour flight made it seem longer."
Μειονεκτήματα: "Long delay on a intention flight"
Πλεονεκτήματα: "Good food. Beautiful plane. Great stuff. Free beverages of all kinds."
Πλεονεκτήματα: "The food was decent especially considering that most don't even offer meals anymore. The movie selection was excellent"
Μειονεκτήματα: "It was probably one of the fullest flights I've ever been on and the seats were so small and jammed together by 2/3 through the flight I was actually in pain. I don't remember things being so tight on my last international flight."
Πλεονεκτήματα: "I was not able to get one glass of water to take my medication, without having to pay for it. British Airways has become one of the worse airlines."
Πλεονεκτήματα: "No complaints."
Μειονεκτήματα: "Beverages not included and food only by asking"
Πλεονεκτήματα: "Even though unavoidable security delays made my husband and me last on the plane, we were able to board, and made all our connections. THanks!"
Πλεονεκτήματα: "Poor customer support"
Μειονεκτήματα: "Handling of booking"
Πλεονεκτήματα: "The food was quite good."
Μειονεκτήματα: "The seat selection process is extortion. After paying thousands of dollars for upgrades, I still couldn't get a seat next to my spouse. Customer service didn't care, crew didn't care, but we cared. We also has to bus out to the plane practically in another city, then sat on the tarmac for 1.5 hours."
Μειονεκτήματα: "Seat backs are too thin. You feel every time the person behind you goes into the pocket."
Πλεονεκτήματα: "Plane was not most modern. Average. Nothing stood out good or bad"
Πλεονεκτήματα: "Crew was friendly and helpful."
Μειονεκτήματα: "Plane had some technical problems so they let us go inside the plane and we had to sit there for 3 hours while they were fixing licking gas situation. Flight was ok but we got food only once."