Μειονεκτήματα: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."
Πλεονεκτήματα: "10/10 would recommend.."
Πλεονεκτήματα: "The crew were very good. Seats were small."
Πλεονεκτήματα: "I was fortunate the person in front didn’t lean back"
Μειονεκτήματα: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Πλεονεκτήματα: "Crew was great. Phenomenal even."
Μειονεκτήματα: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Πλεονεκτήματα: "Muy confortable, la amabilidad de los tripulantes"
Πλεονεκτήματα: "Crew was excellent. Seats were uncomfortable"
Πλεονεκτήματα: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Μειονεκτήματα: "Free Wifi."
Πλεονεκτήματα: "Great crew who tried to address my broken in seat entertainment."
Μειονεκτήματα: "My inseat entertainment could have worked."
Πλεονεκτήματα: "Food was good. Crew was kind and gracious."
Μειονεκτήματα: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Μειονεκτήματα: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Μειονεκτήματα: "A little more clean seats"
Μειονεκτήματα: "Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person."
Πλεονεκτήματα: "Arrived on time"
Πλεονεκτήματα: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Μειονεκτήματα: "The leg room or seat closeness."
Μειονεκτήματα: "To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya"
Πλεονεκτήματα: "Best flight for a long time. great service and entertainment."
Μειονεκτήματα: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
Πλεονεκτήματα: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Πλεονεκτήματα: "upgrade to business class"
Μειονεκτήματα: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Πλεονεκτήματα: "Flight was exactly on time as described. Crew was friendly"
Πλεονεκτήματα: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Μειονεκτήματα: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Πλεονεκτήματα: "General attitude of staff"
Πλεονεκτήματα: "It was an 8.5 hour flight and we got fed 2 meals, 2 snacks and had lots of beverage breaks! We were delayed a little but it was due to an issue in France, not anything to do with the airplane, and the captain found a solution faster than he had originally said he would (with the help of the tower of course)."
Μειονεκτήματα: "The legroom in economy is just as bad as you would expect."
Πλεονεκτήματα: "Just another flight, nothing special."
Πλεονεκτήματα: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Μειονεκτήματα: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Μειονεκτήματα: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."
Μειονεκτήματα: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Πλεονεκτήματα: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Μειονεκτήματα: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."
Πλεονεκτήματα: "The crew was very friendly and helpful."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Μειονεκτήματα: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Πλεονεκτήματα: "Nice, clean and modern airplane with great service"
Πλεονεκτήματα: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Μειονεκτήματα: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."
Πλεονεκτήματα: "Best airline I have ever flown"
Πλεονεκτήματα: "The crew was very attentive and friendly"
Μειονεκτήματα: "The legroom was good but the seats were very narrow causing larger people to overlap the armrests"
Πλεονεκτήματα: "Friendly crew, decent meal, and above-average entertainment systems"
Μειονεκτήματα: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Πλεονεκτήματα: "Liked the crew, seats, snack. Definitely a pleasant experience."
Πλεονεκτήματα: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Μειονεκτήματα: "The sound system for movies was distorted."
Πλεονεκτήματα: "Loved the cute attendant we had on flight :)"
Μειονεκτήματα: "Old TV screen and remote"
Πλεονεκτήματα: "Flight was good and comfortable"
Μειονεκτήματα: "Not enough leg room"
Πλεονεκτήματα: "EVERYTHING'S Good to come back home"
Πλεονεκτήματα: "Food, service,"
Πλεονεκτήματα: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Μειονεκτήματα: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Πλεονεκτήματα: "seat too tight"
Πλεονεκτήματα: "Great service"
Μειονεκτήματα: "I loved everything"
Πλεονεκτήματα: "Crew was friendly, food was good"
Μειονεκτήματα: "Entertainment was broken in one of our seats, the seats were not comfortable"
Πλεονεκτήματα: "Everyone on the crew was very friendly, even for a short flight."
Πλεονεκτήματα: "Friendly staff, easy check in. Professional and courteous on board."
Μειονεκτήματα: "Food could be better of course and the price could be better,"
Πλεονεκτήματα: "Crew was amazing!!!"
Μειονεκτήματα: "The onboard entertainment"
Μειονεκτήματα: "Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for."
Πλεονεκτήματα: "Comfy seats in coach!"
Μειονεκτήματα: "Better food choices."
Πλεονεκτήματα: "Great !"
Μειονεκτήματα: "Kosher meal a bit hard to open"
Μειονεκτήματα: "The TV was not working"
Πλεονεκτήματα: "new planes, good food, professional vrew"
Πλεονεκτήματα: "Crew was amazing"
Πλεονεκτήματα: "On Time"
Μειονεκτήματα: "No leg room Got hit on the knee by a trolley"
Πλεονεκτήματα: "I appreciated the courteous crew and the blankets. I appreciate the safe trip."
Μειονεκτήματα: "Plane was delayed and I didn't like the $60 baggage check in fee. That's ridiculous. Airplane comfort in economy class is always medium. The main gripe is the $60 cost for the one suitcase."
Μειονεκτήματα: "Paid for business class felt like economy class. No entertainment. Unbelievable! I am NOT looking forward to the return flight home, and will never fly British Aiirlines again."
Πλεονεκτήματα: "The crew were great."
Μειονεκτήματα: "No on house movies system down. Dirty seats."
Πλεονεκτήματα: "They Charged Exec Platinum for water"
Μειονεκτήματα: "That they Charged Exec Platinum for water"
Πλεονεκτήματα: "Entertainment selections were good."
Μειονεκτήματα: "Screen was not working properly and very hazy, grainy and full of grids."
Πλεονεκτήματα: "Very good hot food included - this is the British Airways I used to know! Not a big fan of the mayonnaise sandwiches, however..."
Μειονεκτήματα: "The fact that my husband and I were not seated together - it should be straightforward that tickets booked together should be seated together! Also, this zone boarding system is really inefficient. Just board from the back of the plane in logical chunks!"
Πλεονεκτήματα: "Quick boarding, very nice crew. Helpful with infant. Lots of snacks good food."
Πλεονεκτήματα: "It was on time"
Μειονεκτήματα: "You can’t pay to pick a seat"
Πλεονεκτήματα: "All that’s good"
Μειονεκτήματα: "I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA."
Πλεονεκτήματα: "Quick easy flight"
Μειονεκτήματα: "Was delayed and plane wasnt cleaned pre boarding"
Πλεονεκτήματα: "Crew was late due to Thanksgiving traffic. The Crew was then very rude during the flight and unapologetic for what has to be the most ridiculous reason for a flight delay I have ever experienced. If a passenger had that excuse, do you think the airline would wait for the passenger? Lame."
Πλεονεκτήματα: "It was all good."
Μειονεκτήματα: "No complaints"
Μειονεκτήματα: "Seats are way too tight. Plane itself was very loud."
Πλεονεκτήματα: "Crew members were all very nice.the flight was on time."
Μειονεκτήματα: "The breakfast served before landing was no good,"
Μειονεκτήματα: "No free food. No movie, no usb"
Πλεονεκτήματα: "This flight was operated by British airways but the price with Finn Air was much cheaper."
Μειονεκτήματα: "The cushion of my seat was not comfortable."
Πλεονεκτήματα: "The crew was great & the food was good. Service was good."
Μειονεκτήματα: "BA doesn’t let you reserve seats when you book your flights, even for business class, never heard of that with any other airline, that’s just not right when you are spending so much money. Luckily for me the seat next to me was vacant, hence it was fine, otherwise it would have been very uncomfortable as it is a little too tight. on the 777 having 8 seats in a row is a tight space even with all the configuration."
Μειονεκτήματα: "I was told this was a Finair flight and never received an email or phone call that it was changed to American Airlines. We stood at Finair check in line until the idiots there put up signs for Quatar. Typical American Airlines confusion, similar to past experiences."
Μειονεκτήματα: "I didn't get one of my bags. It was delayed for 2 days"
Πλεονεκτήματα: "Great flight, nice and short. Great crew, very helpful"
Μειονεκτήματα: "No entertainment on the flight and the seats were much smaller that I expected."
Πλεονεκτήματα: "For the back of the bus, the seat was still pretty comfortable and I did manage to sleep. Boarding was easy, The entertainment seemed great, thought I fell asleep"
Μειονεκτήματα: "I didnt' manage to get a good seat. I sat in the middle row, last row of the plane. : ) Also, i must have fallen asleep, but I was never offered even a cup of water."
Πλεονεκτήματα: "More space than newer airplanes."
Μειονεκτήματα: "No onboard entertainment."
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "no beverages or snacks offered or movies"
Πλεονεκτήματα: "Seats were great"
Μειονεκτήματα: "No free entertainment"
Πλεονεκτήματα: "They reconnected me very quickly"
Μειονεκτήματα: "Missed my flight"
Πλεονεκτήματα: "Very spacious seats Incredible amount of legroom Professional staff/flight crew Quick and easy flight"
Μειονεκτήματα: "Due to US State Dept travel alert for US Citizen to Europe until Sept 1, I had to postpone the flight. Delta waived the $300 cancelation fee due to the terrorism alert to rebook two other ticket I had purchased. BA said they would but I can not receive confirmation of this until I rebook in the fall. Dr. David Miller Dmiller@Illinois.edu"
Μειονεκτήματα: "This flight was delayed for 3 hrs which meant I would miss 2 onward connections-- had to be re- booked on American"
Πλεονεκτήματα: "Crew fabulous. Comfortable plane and seats."
Μειονεκτήματα: "This leg was fine. Would give BA high marks"
Πλεονεκτήματα: "We had a very helpful terminal emplyee help us get from our arrival gate to our departure gate. I know he doesn't work for you but he was great. The arrival gate personnel (including pilots) were very sympathetic to our frustration (not having our wheelchair) and worked hard to get us to the departure gate. Good work!!"
Πλεονεκτήματα: "Amount of entertainment was good"
Μειονεκτήματα: "Audio jacks always seem to have issues"
Πλεονεκτήματα: "Service was impeccable and perfectly timed. Food was good and quantity sufficient. Flight crew was friendly and had a lovely sense of humor and warmth. Movies made a long flight bearable."
Πλεονεκτήματα: "More on time"
Πλεονεκτήματα: "smooth flight"
Μειονεκτήματα: "not a lot of leg room. Took a while to board."
Μειονεκτήματα: "Video froze on volume screen and the food was bAd as usual on aa bread is particularly bad"
Πλεονεκτήματα: "Boarding process was easy and flight was smooth."
Μειονεκτήματα: "It was amazing"
Μειονεκτήματα: "more room, better boarding procedure, on time take off"
Μειονεκτήματα: "Too cold"
Μειονεκτήματα: "Gate person could have been more accommodating given I was not supplied a boarding pass. Had to get seat assigned at gate and she was irritated that I did not have a boarding pass. On plane stewardess was indifferent to issues with chairv and my attempt to change seat."
Πλεονεκτήματα: "Was not long enough"
Πλεονεκτήματα: "Quick flight with no delays"
Μειονεκτήματα: "Cramped seating."
Μειονεκτήματα: "Landing was rough."
Μειονεκτήματα: "The flight was delayed by 3 hours. They didn't tell us it was delayed until 2 hours before the flight, by which time we were already at the airport. They first delayed it 1 1/2 hours and then another 30 minutes every half hour. The airline/crew never even acknowledged the delay or apologized for it."
Μειονεκτήματα: "There is always a plane waiting at the gate in Miami if one arrives early. Not really American’s fault. Miami International Airport is the one that needs to be more flexible."
Μειονεκτήματα: "Wi-Fi was spotty."
Μειονεκτήματα: "Commuter jet boarding at DCA is going to stink until the new terminal is completed. Just is."
Πλεονεκτήματα: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Πλεονεκτήματα: "Inflight movie, friendly crew"
Πλεονεκτήματα: "Crew had great personalities"
Μειονεκτήματα: "Late to leave and arrive"
Πλεονεκτήματα: "The flight was crowded, but what can you expect? Turbulence prevented beverage service. The flight arrived early but had to wait to land."
Πλεονεκτήματα: "Not a challenging process from beginning to end."
Μειονεκτήματα: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "Pleasant service ; courteous team"
Μειονεκτήματα: "Flight delayed"
Πλεονεκτήματα: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"
Μειονεκτήματα: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Μειονεκτήματα: "Horribly bumpy the whole time, no drink service because it was so shaky"
Πλεονεκτήματα: "Leg room and seats were comfortable,"
Μειονεκτήματα: "Hidden bag fees"
Πλεονεκτήματα: "It’s a jet"
Μειονεκτήματα: "Boarding terrible at DCA, seats cramped"
Πλεονεκτήματα: "Friendly staff."
Μειονεκτήματα: "Typically claustrophobic conditions. No in-flight entertainment."
Πλεονεκτήματα: "taking off and landing"
Μειονεκτήματα: "having to fill this out"
Μειονεκτήματα: "Seating is a bit cramped."
Πλεονεκτήματα: "Good service. Early arrival. Fast boarding."
Μειονεκτήματα: "No entertainment. Hard seats."
Πλεονεκτήματα: "Smooth flight with great service."
Μειονεκτήματα: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Πλεονεκτήματα: "Vegetarian meal was actually good!"
Μειονεκτήματα: "They didn’t give me ice cream :("
Πλεονεκτήματα: "On time, good service."
Μειονεκτήματα: "Our audio did not work for movies. The food was super cheap"
Μειονεκτήματα: "Lost my luggage and flight delayed"
Πλεονεκτήματα: "Smooth and easy flight."
Πλεονεκτήματα: "There was surprisingly a great amount of legroom"
Πλεονεκτήματα: "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."
Πλεονεκτήματα: "It was fine. Nothing exceptional. Pretzels and a bloody"
Μειονεκτήματα: "Group boarding again"
Πλεονεκτήματα: "Overall the flight was good, on time"
Μειονεκτήματα: "Nothing at this stage"
Μειονεκτήματα: "Completely ignored for beverage service"
Πλεονεκτήματα: "It was a good flight back to DC."
Πλεονεκτήματα: "The friendliness of the crew"
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Food was poor"
Μειονεκτήματα: "Flight was delayed two hours then canceled."
Πλεονεκτήματα: "Loved the individual seat back entertainment"
Μειονεκτήματα: "Allowed me to take earlier flight"
Μειονεκτήματα: "Haven't taken it yet!"
Μειονεκτήματα: "Sat on the ground for an hour."