Πλεονεκτήματα: "The crew was nice. Service was excellent."
Μειονεκτήματα: "The upholstery can be improved."
Μειονεκτήματα: "Good crew"
Μειονεκτήματα: "They know better than me"
Πλεονεκτήματα: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
Μειονεκτήματα: "Old aircraft rickety seats"
Μειονεκτήματα: "Old aircraft, rickety seats"
Πλεονεκτήματα: "No problems"
Πλεονεκτήματα: "Fast gate work."
Μειονεκτήματα: "Lost luggage and the food and silent movie option (no headphones provided for overhead movie)"
Πλεονεκτήματα: "Crew was helpful, everythinf fine"
Μειονεκτήματα: "The food was not so good. Bit cold.."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Everything starting from the check in to on board restrooms"
Πλεονεκτήματα: "Excellent crews"
Πλεονεκτήματα: "The seats were very comfortable and generally this flight is comfy"
Μειονεκτήματα: "The queue during boarding is very long, they need to add counters"
Πλεονεκτήματα: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Πλεονεκτήματα: "The crew was amazing and the flight was smooth"
Μειονεκτήματα: "Language barriers are always hard, i sat next to someone who didn’t speak English well, one of the flight crew sounded irritated instead of understanding."
Πλεονεκτήματα: "Nice crew. Smooth flight :)"
Πλεονεκτήματα: "Comfortable seat and fairly friendly crew"
Μειονεκτήματα: "Better reception and understanding at the airport. The staffs are not considerate."
Πλεονεκτήματα: "Excellent service and on time performance."
Πλεονεκτήματα: "The crew were quite homely."
Μειονεκτήματα: "The orderliness during boarding needs more work"
Πλεονεκτήματα: "The plane was spacious"
Μειονεκτήματα: "-The flight entertainment wasn't working -There was a delay, but no one from the airline communicated; we were just waiting and the waiting area didn't have sits"
Πλεονεκτήματα: "Crew"
Μειονεκτήματα: "Always delaying, catastrophic food."
Πλεονεκτήματα: "Seats, pillows, blankets, entertainment system, crew."
Πλεονεκτήματα: "Nothing. I was 2 hours early for the flight - it was over sold. They never apologized, they just told me "I didn't have a seat" like it was some how my fault... then sent me to the airport hotel and put me on the next days flight. I realize it wasn't the people at the desks fault and nobody was doing this TO me, but it was just stupid it happened at all. I don't get how they can just screw a whole day for a group of people and not even say "sorry.""
Μειονεκτήματα: "They over sold the flight. Eight of us had tickets - I bought mine over a month ago - and they just sold too many seats or had too small of a plane or something. I've NEVER had this happen in 6 years of traveling continually. It's on my short list now of airlines that really just don't care."
Πλεονεκτήματα: "Crew"
Μειονεκτήματα: "No way to charge a phone!"
Πλεονεκτήματα: "Check-in staff at desk ,claiming not working for Ethiopian Airlines only providing service to Ethiopian Airlines therefore unable to in depth questions."
Πλεονεκτήματα: "Nothing - decades behind other Airlines."
Μειονεκτήματα: "Everything. Terrible old plane, bad food (made me violently ill), bole airport is depressingly bad and unorganised, boarding is like lucky dip... my seat was broken on the plane. It was an exit and still so uncomfortable. Never again..."
Πλεονεκτήματα: "Awesome crew"
Μειονεκτήματα: "No electrical plugs"
Πλεονεκτήματα: "Crew was amazing"
Πλεονεκτήματα: "Loved the service!"
Πλεονεκτήματα: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Μειονεκτήματα: "No sleep with my baby!! ;)"
Πλεονεκτήματα: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Μειονεκτήματα: "They are very unprofessional and unhelpful and I'll never book them again."
Πλεονεκτήματα: "The crew were very friendly and professional."
Μειονεκτήματα: "They lost my bag, there was no announcement that the flight was boarding."
Πλεονεκτήματα: "Everything including crew members ."
Μειονεκτήματα: "The flight was good"
Μειονεκτήματα: "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."
Πλεονεκτήματα: "Absolutely nothing"
Μειονεκτήματα: "My flight was only for refugees and was delayed by 8 hours, however airport staff did not have it on their manifest, and Ethiopian never informed me of status. I just sat in the airport all night until I eventually got frustrated and went home. The airline had no idea I was in the airport and no Ethiopian staff were present to speak with. When I and my family called Ethiopian, they hung up on us, at least 6 times. This was my worst experience ever and I will never fly Ethiopian airlines again."
Πλεονεκτήματα: "Excellent friendly service on both legs of journey. CC were easily the highlight. Meals in economy were mucccch better than in business class which is mind boggling. They've got to get this element right. My biz meals looked like it was just dumped on my plate pretty embarrassing. Onboard entertainment could also be improved ...."
Πλεονεκτήματα: "It is ok the flight"
Μειονεκτήματα: "No comment"
Πλεονεκτήματα: "The flight was ok, left late but didn't impact our arrival time."
Μειονεκτήματα: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Πλεονεκτήματα: "New aircraft with automatic flushing toilets!"
Πλεονεκτήματα: "Nice staff"
Μειονεκτήματα: "Food seemed of poor quality."
Μειονεκτήματα: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Μειονεκτήματα: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Μειονεκτήματα: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
Πλεονεκτήματα: "Tried to cancel charged anyway bad service"
Πλεονεκτήματα: "The service during the flight was perfect"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Again, excellent service. Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Μειονεκτήματα: "Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Μειονεκτήματα: "Customer service was horrible. Cancelled a trip within 24 hours of booking but put me through hours of waiting on the phone for assistance and still charged a 300 dollar fee. Our ticket was somehow suspended BY THEM so we had to call an office in a different country to unsuspeND then we were able to cancel. No help at all and kept dodging responsibility and forwarding the problem to other offices. Would book a different airline to avoid unneeded stress."
Πλεονεκτήματα: "They made sure we had plenty to eat"
Μειονεκτήματα: "My entertainment system didn't work."
Μειονεκτήματα: "Very very old aeroplane"