Πλεονεκτήματα: "The lady checking me in was nice"
Μειονεκτήματα: "Items were stolen from my bag"
Μειονεκτήματα: "TAP doesn't understand the first thing about customer service."
Πλεονεκτήματα: "New plane, great seating."
Μειονεκτήματα: "Food should be tastier and boarding should be more efficient and on time."
Πλεονεκτήματα: "NOTHING.....................DUE TO FLIGHT CONNECTION CANCELLATION TAP AIR PORTUGAL FORCED US TO STAY STUCK IN AMSTERDAM FOR 15 HOURS"
Μειονεκτήματα: "EVERYTHING..........................ALL TAP AIR PORTUGAL WAS A DISASTER"
Πλεονεκτήματα: "Crew very friendly"
Μειονεκτήματα: "The process for getting ready to board was a little chaotic"
Πλεονεκτήματα: "It was one of my best flight"
Μειονεκτήματα: "Everything is perfect"
Πλεονεκτήματα: "I lost the flight????"
Μειονεκτήματα: "Incoming Delayed & outbound delayed 2 hrs as a result"
Πλεονεκτήματα: "The flight was smooth, and the crew very friendly."
Μειονεκτήματα: "The comfort onboard (A320) is not good: not reclining chairs, no entertainment, and horrible snack."
Πλεονεκτήματα: "Crew was outstanding"
Πλεονεκτήματα: "Very friendly crew, nice plane"
Μειονεκτήματα: "Very expensive extras like seats and luggage"
Μειονεκτήματα: "I fee cheated because it is the first time that I have. to pay for luggage. In their website it states that the basic fare allows in check-in bag. They said to me that there are different categories of basic fare, which is not disclosed in their website. Additionally any seat change cost"
Πλεονεκτήματα: "Crew and on time flight"
Μειονεκτήματα: "The boarding seemed disorganized with a lack of clarity about those with no wheeled luggage allowed in first."
Πλεονεκτήματα: "Overhead luggage space"
Μειονεκτήματα: "Entertainment pretty bad. Boarding very disorganized, takes way to long, getting on and off. had to show Passport and boarding pass way too many times, inefficient. Seat was more spacious than going, but not much padding for long flight. No air control No safety demos"
Πλεονεκτήματα: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Μειονεκτήματα: "Seats uncomfortable"
Πλεονεκτήματα: "Crew was nice and the plane was comfortable"
Μειονεκτήματα: "Flight took off two hours late and we were not given frequent updates as to why the delay was taking longer than announced"
Πλεονεκτήματα: "Left on time, arrived on time."
Πλεονεκτήματα: "The planes were fantastic, wish all other airlines provided the same amenities. There was ample leg room (even in the economy peasant class), there were innovative changes in the pullout tray, beverage holder, convenience of charging devices, a mirror, specific pockets for books/glass cases/snacks. And a very comfortable headrest which made snoozing easier."
Μειονεκτήματα: "Contacting TAP Customer Service was a nightmare. It took forever before anyone answered the phone &, when they did, it was VERY difficult to understand their English. Forget reaching ANYONE after 9 pm; ditto for trying to do anything online, e.g., checking in, picking seats, modifying reservations, etc. If you are forced to do anything at night, prepare yourself for total frustration."
Μειονεκτήματα: "I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good"
Μειονεκτήματα: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Flight was short but no entertainment screen to watch or listen to music. Will not be flying with airline ever again."
Πλεονεκτήματα: "There was nothing to like about this flight!"
Μειονεκτήματα: "The seats were the most uncomfortable I have ever experienced. There was no leg room. My knees were in the back of the seat in front of me abd I could not move. Unless you are way below average height, don’t take this airline."
Μειονεκτήματα: "seats tiny and didn't recline"
Πλεονεκτήματα: "Flight not full, I could lay down!!"
Μειονεκτήματα: "for some strange reason luggage was not included on this trip (our return leg). we had to pay for luggage at the airport."
Μειονεκτήματα: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"
Πλεονεκτήματα: "Frequent offers for drinks"
Μειονεκτήματα: "Vegetarian food was terrible, seats were really small"
Μειονεκτήματα: "The flight to NY was so cold that I had to wear my winter coat and hat the entire time and I was still cold."
Μειονεκτήματα: "The flight was delayed pre boarding and took longer than it should and thus missed our connection to London"
Μειονεκτήματα: "Flight was delighted and service staff was slow"
Πλεονεκτήματα: "The food and flight attendants were very nice and accommodating."
Μειονεκτήματα: "I had a 17 kg big baggage and a 7 kg hand baggage and was forced by the hungarian check-in attendant to pay the equivalent of 112 usd. I nearly missed my flight as nobody understood why I had to pay extra since my baggage was under - weight. Outrageous! Will not use Tap Portugal again and definetly won't recommend. Maria Petrita"
Πλεονεκτήματα: "good movies for the long flight. friendly staff."
Μειονεκτήματα: "Flight to LIS was delayed 2.5 hours, missed BCN flight. I was given a new flight, but boardng pass was canceled at gate. I'm stranded!"
Μειονεκτήματα: "My flight to Miami was delayed due to weather. I missed my connection to LHR, therefore missed my TAP flight to Portugal. I called TAP (before the flight) and they would not change the flight because I went through a travel site. My $240 ticket was lost, and I had to pay over $900 for a new one. I doubt I will use an internet site again because I will unlikely get a refund and it was impossible to change the ticket. Feel awful!"
Μειονεκτήματα: "Rock hard seats. Surly stewardess. Mediocre to poor food."
Πλεονεκτήματα: "Best flight I have ever taken. Hands down"
Πλεονεκτήματα: "Nice plane, friendly and helpful staff... good service"
Πλεονεκτήματα: "Hot food and real utensils Good entertaining selection Very nice staff"
Μειονεκτήματα: "Everything went well."
Πλεονεκτήματα: "Flight crew was very nice."
Μειονεκτήματα: "I didn't like that on a 3:30 hour delay the passengers did not get information about the delay. Line for check-in was too long. More then 2 hours on the line to check-in. Uncomfortable seats (too tight)"
Πλεονεκτήματα: "Check in app"
Μειονεκτήματα: "Non-reclining seats"
Πλεονεκτήματα: "The staff were very pleasant, extremely helpful and stylish (the airline's choice for attire is clean with great usage of Portugal's national colors). Thank you for the enjoyable ride home."
Μειονεκτήματα: "Limited leg room."
Πλεονεκτήματα: "We are still alive."
Μειονεκτήματα: "Crew was rude, unhelpful, and the business class seats were essentially coach with the middle seat unoccupied. It was extremely uncomfortable and made worse by the crew being very impatient and not helpful when we had people in our seats, a 3-year-old we were trying to seat, and all of the overhead compartments closed so unclear where to place bags. Boarding began 20 min late and then we had to stand on the boarding ramp for another 20 min while the crew finished "cleaning" the aircraft."
Μειονεκτήματα: "No water, but it's a short flight so they probably just didn't have time."
Πλεονεκτήματα: "Great flight! Unexpectedly good amount of food and good entertainment. On time. Seats were comfortable w good room."
Μειονεκτήματα: "Boarding was pretty disorganized and crowded and seemed like it took even longer than it normally takes. we were lined up for a while before boarding initiated."
Πλεονεκτήματα: "The crew were very friendly and relaxed even though there was a delay."
Πλεονεκτήματα: "Meal was good."
Μειονεκτήματα: "Service was poor, the seat was not comfortable."
Πλεονεκτήματα: "Nice Crow, no delay and Good food"
Μειονεκτήματα: "More or less seat"
Πλεονεκτήματα: "Flight landed on time. Crew was friendly."
Μειονεκτήματα: "Flight was late taking off."
Πλεονεκτήματα: "Flight was overbooked. TAP Portugal removed me from the flight without warning (I was already at the airport, with plenty of time to spare), and is now making it nearly impossible to get a refund. Would NOT recommend flying with them."
Μειονεκτήματα: "There should have been food for purchase."
Μειονεκτήματα: "Wifi only worked for a half hour, we paid extra to bring carry on bag, and the're was no space in the plane, had to send it in the cargo."
Μειονεκτήματα: "Only bathroom on the plane was closed due to issues. Plane was cold and cramped."
Πλεονεκτήματα: "Both flights on time, almost early."
Μειονεκτήματα: "Comfort is bare-bones, too many fees for everything, food presentation is declining."
Πλεονεκτήματα: "Crew was good. Food was ok."
Μειονεκτήματα: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Πλεονεκτήματα: "Flight was short"
Μειονεκτήματα: "More confort in airplane"
Μειονεκτήματα: "The flight kept getting delayed, and the airline kept having different reasons, do we did not take the flight. It was delayed so long we would have missed our connection in dulles."
Πλεονεκτήματα: "The crew were really friendly."
Μειονεκτήματα: "Missed connection due to mechanical"
Μειονεκτήματα: "The WiFi system is very slow"
Πλεονεκτήματα: "The flight was fast and empty."
Μειονεκτήματα: "Don’t cancel my trip 24 hours after I booked it."
Μειονεκτήματα: "Flight was delayed 80 minutes."
Μειονεκτήματα: "My flight was missed due to being in TSA and the flight leaving 7 minutes early without my knowledge. Had to reschedule to a later flight and totally messed up my plans"
Μειονεκτήματα: "The counter person was inexperienced."
Μειονεκτήματα: "My seat was changed without my knowledge or consent and no one was able to tell me why or fix it. I spoke with a united customer service supervisor and have yet to hear from anyome about it."
Πλεονεκτήματα: "It was excellent all way) thank you."
Πλεονεκτήματα: "My legs were very uncomfortable to sit"
Μειονεκτήματα: "seats were too close"
Μειονεκτήματα: "Getting rebooked even though I was landed but there was no gate! We sat there over half an hour which caused me to be 20mins late for my flt. The plane was gone and I had to wait three hours for the next flt and then get boarded and sit there an additional hour for other people to make that flt!!! Rebook them too would have been fair instead of wasting a plane full of people's time."
Πλεονεκτήματα: "Crew was curteous and capable"
Μειονεκτήματα: "The screens on the back of seats that used to play movies now play advertisements and ask you to pay for in-flight entertainment. The off button did not turn the screen off, resulting in a constant eyesore for the entire trip"
Πλεονεκτήματα: "Boarding was quick and leg room was much better on this flight."
Μειονεκτήματα: "Being delayed for several hours without an explanation was very disappointing and frustrating. I was waiting at airport for 6hrs! Flight staff was not overly friendly either."
Μειονεκτήματα: "Cancelled flight, then delayed."
Μειονεκτήματα: "Delayed because of no crew members"
Πλεονεκτήματα: "Free personal device entertainment. Seat was comfortable for coach."
Μειονεκτήματα: "Flight crew was less than friendly. In flight device was just ok."
Πλεονεκτήματα: "Boarding done very efficiently despite being full"
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "The crew was great"
Μειονεκτήματα: "Flight left late"
Πλεονεκτήματα: "Staff was wonderful"
Μειονεκτήματα: "Had to pay for entertainment."
Πλεονεκτήματα: "Plac3d on Isle seat upon request with staff"
Πλεονεκτήματα: "Their waffle cookie is the best 'freebie' in the air. I also liked the access to the wifi for entertainment on my own device."
Πλεονεκτήματα: "Friendly flight attendants and pilots."
Πλεονεκτήματα: "Smooth ride."
Μειονεκτήματα: "In boarding, I was told the flight was overbooked and because I did not choose a seat prior to checking in that I would be placed on stand by after purchasing my tickets weeks before. I was highly upset and that was unfair. Long story short, at boarding they were able to give me a seat. I should have never went through that stress if I had a confirmed purchased ticket from the beginning."
Πλεονεκτήματα: "Flight was cancelled twice. United lied about luggage. Had to purchase toiletries and hotel room."
Πλεονεκτήματα: "Enjoyed be seats & actually had enough leg room even w a middle seat. Very pleasant attendant...only had enough tea for a half cup.....came back w full cup AFTER service cart left aisle"
Μειονεκτήματα: "Missed it due to delays"
Πλεονεκτήματα: "On time and got all our luggage"
Μειονεκτήματα: "Took a while to offload luggage"
Πλεονεκτήματα: "I like the crew. They were very friendly and great."
Μειονεκτήματα: "The entertainment was terrible. On the way to Amsterdam, it was an old TV that had a few channels that looped the same thing over and over again. On the way back to Washington, DC, the TV didn't work."
Πλεονεκτήματα: "The flight was pretty smooth and we made up some lost time from the delays."
Μειονεκτήματα: "This is touted as one of the newest in United's fleet. I've flown on this plane twice in the last month and the seats are the worst. They are hard plastic (feel flimsy), and have very little padding. The recline is almost nonexistent. Both times I've come off the plane with my backside feeling numb."
Πλεονεκτήματα: "Flight was disorganized because of maintenance issue"
Πλεονεκτήματα: "Ease of boarding"
Μειονεκτήματα: "2 hour delay and missing my connection"
Μειονεκτήματα: "Delayed boarding at Munich airport"
Πλεονεκτήματα: "All of the services.crew is friendly.the pilot is very good.we have a smooth landing."
Μειονεκτήματα: "Everything else"
Πλεονεκτήματα: "I liked nothing"
Μειονεκτήματα: "I didn't like everything. All my United flight were delayed, the international was cancelled after waiting for 7 hours of delays."
Πλεονεκτήματα: "First class male flight attendant was AWESOME!"
Μειονεκτήματα: "We were in Cleveland and our flight got cancelled. We confirmed a flight out of Canton. Drove the hour only to find that flight to be cancelled also. Drive from Canton to Chicago and arrived at about 2 in the morning. We had tried to change our flight to leave two days earlier. The fee for changing flights was more than the tickets were initially but when you cancel it its tough break for us."
Μειονεκτήματα: "Very difficult to get to EWR from Brooklyn and the departure was changed 6 times that afternoon."
Μειονεκτήματα: "On a flight as long as this one was it should have included FREE use of the movies, TV shows, the entertainment feature ."
Μειονεκτήματα: "cold cabin temp for first hour or so of the flight. Crew knocked on bathroom door while I was engaged - I responded loudly that I was in there but they proceeded to bang again and burst in Julie the attendant cited the danger of turbulence but frankly there was almost none at this time. Rude and inconsiderate. Not listening for a response! Entertainment via mobile device doe not work with windows phones."
Μειονεκτήματα: "Not enough space to sit at the gate. There's been a trend lately to start checking all carry on bags due to space, but then you get on the plane and there's PLENTY of overhead space for your carry on."
Μειονεκτήματα: "I have flown with United on many occasions, several of which were international flights however I was never more uncomfortable on a flight than I was in economy on my flight from ORD to SAN."