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Από;
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Παρ 28.10
Παρ 4.11

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Οι 5 κορυφαίες αεροπορικές εταιρείες που πετάνε προς Ρουάντα

Βαθμολογία σύμφωνα με τις κριτικές πελατών της KAYAK
8,0
SWISSΣυνολική βαθμολογία από 9388 κριτικές
8,2Επιβίβαση
7,8Άνεση
8,6Πλήρωμα
7,7Διασκέδαση
7,9Φαγητό
Κριτικές αεροπορικής
Μειονεκτήματα: "Seat could have been more comfortable but the leg room was good"
Διαβάστε περισσότερα για την SWISS
Μειονεκτήματα: "Seat could have been more comfortable but the leg room was good"
Πλεονεκτήματα: "Crew was great, seating comfortable."
Μειονεκτήματα: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Μειονεκτήματα: "On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!"
Μειονεκτήματα: "No entertainment. Food was bad."
Πλεονεκτήματα: "Crew was excellent. Seats were uncomfortable"
Πλεονεκτήματα: "Clean"
Μειονεκτήματα: "Food"
Πλεονεκτήματα: "The crew was excellent, very good food, good entertainment"
Πλεονεκτήματα: "The crew was great! The entertainment was pretty good too."
Μειονεκτήματα: "The cabin was WAY too warm."
Πλεονεκτήματα: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Πλεονεκτήματα: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Μειονεκτήματα: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Μειονεκτήματα: "Crew was rude and slow"
Πλεονεκτήματα: "The TVs we’re newer and had a great entertainment selection available for a 12 hour flight"
Μειονεκτήματα: "The seats were a very old style. Not very comfortable. Alcohol was required to be purchase which is not typical in international flights of this length."
Πλεονεκτήματα: "Nice breakfast treat and chocolate is always appreciated"
Μειονεκτήματα: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."
Πλεονεκτήματα: "Great service & lots of room to sleep"
Πλεονεκτήματα: "flight left on time as schedule and the flight staff was absolutely courteous."
Μειονεκτήματα: "Mackenzie Gray/ My flight was cancelled due to bad weather conditions unfortunately. I'm upset that I never received my initinerary for my substitute flight! I tried online and calling the # that was provided no results. I managed to get thru to someone and they told me they would send the info to my email but they never did."
Μειονεκτήματα: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Πλεονεκτήματα: "Swiss Air the best!!!!"
Πλεονεκτήματα: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Μειονεκτήματα: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Πλεονεκτήματα: "Everything was great"
Μειονεκτήματα: "Service was perfect Food was incredible Movies and entertainment high level"
Πλεονεκτήματα: "2 snacks .. friendly flight attendants .. early arrival"
Μειονεκτήματα: "seat pitch a bit tight"
Πλεονεκτήματα: "Excellent food. Lovely service. Departure and boarding on time."
Μειονεκτήματα: "No entertainment at all. Very limited leg room"
Πλεονεκτήματα: "General attitude of staff"
Πλεονεκτήματα: "Staff"
Μειονεκτήματα: "Seats and handling of luggage"
Πλεονεκτήματα: "food!"
Μειονεκτήματα: "space at my feet"
Πλεονεκτήματα: "Crew was attentive and friendly"
Μειονεκτήματα: "Very disorganized boarding."
Πλεονεκτήματα: "Crew was courteous."
Μειονεκτήματα: "Nothing"
Μειονεκτήματα: "Everything was great!"
Πλεονεκτήματα: "Professional crew"
Μειονεκτήματα: "Legroom!!!"
Πλεονεκτήματα: "Courteous, welcoming crew. All good"
Μειονεκτήματα: "No entertainment"
Μειονεκτήματα: "No seat entertainment."
Πλεονεκτήματα: "Legroom is too little"
Πλεονεκτήματα: "Very little legroom, food was excellent"
Πλεονεκτήματα: "The staff was excellent and friendly"
Μειονεκτήματα: "I didn't enjoy the food"
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Πλεονεκτήματα: "The crew was very nice and professional lucky it was a short flight"
Μειονεκτήματα: "The quality of the flight is cheap"
Μειονεκτήματα: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."
Πλεονεκτήματα: "The chocolate"
Μειονεκτήματα: "No outlet for charging electronics. No free checked luggage. My carry on (of usual size) was deemed a bit too big so I was forced to check it in."
Πλεονεκτήματα: "The Israeli crew on El Al were very polite and tried to help."
Μειονεκτήματα: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
Πλεονεκτήματα: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
Πλεονεκτήματα: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
Πλεονεκτήματα: "Everything ran like clockwork"
Πλεονεκτήματα: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Μειονεκτήματα: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"
Πλεονεκτήματα: "Great service and flight. Thank you kayak for the great price!!"
Πλεονεκτήματα: "Very professional crew"
Μειονεκτήματα: "Not enough food"
Μειονεκτήματα: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."
Μειονεκτήματα: "Should be clear whether meals contain nuts."
Πλεονεκτήματα: "Service, food was excellent. They went above and beyond."
Μειονεκτήματα: "Hard to say.. Comfort of economy section."
Πλεονεκτήματα: "The food was very good and inflight entertainment was excellent."
Μειονεκτήματα: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Πλεονεκτήματα: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Πλεονεκτήματα: "Same as the San Francisco to Istanbul leg. Great experience, just the effect of the flight delays and missing my connection."
Μειονεκτήματα: "Better communication and assistance with luggage. I was told that my bags would automatically migrate to my new flight the next day, but they didn’t make it, and I am now in the process of finding them."
Πλεονεκτήματα: "The entertainment option was pretty good"
Μειονεκτήματα: "There's very limited legroom on this plane."
Πλεονεκτήματα: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Πλεονεκτήματα: "Entertainment"
Μειονεκτήματα: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Πλεονεκτήματα: "Entertainment"
Μειονεκτήματα: "Staff was less than friendly and seats were not very comfortable in coach."
Μειονεκτήματα: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Μειονεκτήματα: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Πλεονεκτήματα: "Everything was great."
Μειονεκτήματα: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Πλεονεκτήματα: "Purchase value"
Μειονεκτήματα: "Economy seats are a bit tight"
Μειονεκτήματα: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Πλεονεκτήματα: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Μειονεκτήματα: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Πλεονεκτήματα: "Everything is perfect."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Crew,boarding,comfort,entertainment and food."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Μειονεκτήματα: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Πλεονεκτήματα: "Very nice flight attendants, the movie selection is good. They also provide a nice pillow and blanket in coach."
Μειονεκτήματα: "The plane was older, I had difficulty reclining my seat, the flight attendant had to help me, the seat across the aisle from me was broken. Several customers on the flight were crabby and difficult, I think all the crowding makes them like that. Just a fact of airline travel."
Πλεονεκτήματα: "Excellent Service & On time Schedule"
Μειονεκτήματα: "Istanbul Airport Rest Rooms were not clean"
Πλεονεκτήματα: "Great food, good selection of movies."
Πλεονεκτήματα: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Μειονεκτήματα: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Μειονεκτήματα: "Business class seat was flat but slanted."
Πλεονεκτήματα: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Πλεονεκτήματα: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Πλεονεκτήματα: "Great service on and off board. Great and very comfortable airplane."
Πλεονεκτήματα: "It was a nice and short flight"
Μειονεκτήματα: "No entertainment system at the seat."
Πλεονεκτήματα: "quick flight and good snack good entertainment console and selection"
Πλεονεκτήματα: "Loved the service, comfort, entertainment, etc. All of this was very nice but it was also a short flight."
Μειονεκτήματα: "Seats on 777 are to close. Both times I have flown Turkish air, we sat on the plane for well over a hour on the ground before we pushed back from the gate."
Πλεονεκτήματα: "Attendants were attentive. Food was good ad plentiful."
Μειονεκτήματα: "Seat space very cramped. I am tall. Cabin was warm."
Πλεονεκτήματα: "Great staff!!"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Μειονεκτήματα: "The flight was cancelled so that's it!"
Μειονεκτήματα: "So far, it has been a horrendous experience with Turkish Airlines. Airlines don't know how to handle uncertain situation, whole system collapses. Total disaster!!!!"
Μειονεκτήματα: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Μειονεκτήματα: "The plane left late I almost lost my next plane to Los Angeles a good thing the next plane was late so I make it"
Πλεονεκτήματα: "Cleanliness, wonderful crew,"
Μειονεκτήματα: "The TV on my seat was not working"
Πλεονεκτήματα: "Comfort of the plane and pleasant crew. Food was terrific."
Μειονεκτήματα: "Might have liked more option of current movies."
Πλεονεκτήματα: "Flight was short. Provided snacks and drinks."
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Good overall service"
Μειονεκτήματα: "The staff could've been more patient"
Πλεονεκτήματα: "Courteous and efficient crew."
Πλεονεκτήματα: "Everything was top notch.. the food, the service, the overall experience."
Μειονεκτήματα: "I was not allowed the cancel my flight. I lost a lot of money and I will never book through or fly Turkish airlines again. They were rude and had terrible customer service."
Πλεονεκτήματα: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Μειονεκτήματα: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Πλεονεκτήματα: "The crew was very professional"
Πλεονεκτήματα: "The food and entertainment were great. The crew was good but..."
Μειονεκτήματα: "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."
Πλεονεκτήματα: "Same as above."
Πλεονεκτήματα: "Beds were cozy and the food top notch"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Flight took off on time"
Μειονεκτήματα: "Pilot announces that we will land 15 minutes early and to buckle and prepare to land in about 20 minutes. 40 minutes later, we were still on air, no explanation given!"
Πλεονεκτήματα: "There was a terrorist bombing in the IST airport the day before, but our flight still happened, with no evidence of destruction at Istanbul."
Μειονεκτήματα: "There was a problem getting my "walker" upon arrival, but Turkish Airlines provided a wheelchair right to the baggage claim area. Very nice service!"
Πλεονεκτήματα: "Not bad"
Μειονεκτήματα: "Good"
Πλεονεκτήματα: "Flight crew was very friendly and helpful."
Μειονεκτήματα: "Boarding process quite chaotic."
Πλεονεκτήματα: "The crew was okay but seat comfort on the A330 not so good."
Πλεονεκτήματα: "Yes"
Μειονεκτήματα: "Luggage is ok"
Μειονεκτήματα: "Old plane - entertainment system did not have too many movies. Food was just okay"
Πλεονεκτήματα: "The airplane was specious and comfortable and the crew are extremely nice people"
Μειονεκτήματα: "We took off later than the expected time wäbut we and that‘s not I‘m used to from egyptair but eventually we reached our destination in the mean expected time, also the landing was a bit harsh and we felt it all"
Πλεονεκτήματα: "Seat very comfortable and service was excellent"
Μειονεκτήματα: "The quality of the sound and image of the movie was not good"
Πλεονεκτήματα: "Amazing crew"
Μειονεκτήματα: "The plane was small, and boring"
Πλεονεκτήματα: "The plane dream liner"
Πλεονεκτήματα: "Stuff was professional"
Πλεονεκτήματα: "The crew was friendly and very responsive. They were making sure that everyone is comfortable."
Μειονεκτήματα: "The cabin was a bit cold at the beginning but was adjusted once I brought it up to the attention of the crew"
Πλεονεκτήματα: "In flight entertainment and lunch served. Special accommodations made for our child."
Μειονεκτήματα: "Nothing...a wonderful experience!"
Πλεονεκτήματα: "All about this trip was excellent"
Πλεονεκτήματα: "Crew wasnice"
Μειονεκτήματα: "Plane was old, toilet was disgusting no soap, no personal entertainment option. Food was ham and cheese no other options"
Μειονεκτήματα: "My luggage is delayed for the third day now. I am on vacation but stressed without access to personal items and non stop calls to Royal jordanian that handles egypt air matters in amman"
Πλεονεκτήματα: "yes"
Πλεονεκτήματα: "Perfect"
Μειονεκτήματα: "Perfect"
Πλεονεκτήματα: "Crews was excellent"
Πλεονεκτήματα: "The seat was good"
Πλεονεκτήματα: "yes"
Μειονεκτήματα: "Aberu had a bag of less than 20kgs and they dont let her send it from addis ababa. Plus the small bad sent was not received. Very bad"
Μειονεκτήματα: "Bathrooms dirty"
Πλεονεκτήματα: "Fast and efficient."
Μειονεκτήματα: "Chaotic boarding. Rude crew. Cramped seating in n outdated plane. Repearing things in Arabic to someone who doesn’t understand doesn’t male it easier to understand."
Μειονεκτήματα: "when issues electronic boarding pass it was mentioned I have to leave from terminal 3 .. when went there they said it is wrong & changed to seasonal terminal which is 30 mnts drive by the terminals bus.. very frustrating experience"
Πλεονεκτήματα: "Comfortable plane, nice crew, movies."
Πλεονεκτήματα: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."
Πλεονεκτήματα: "We arrived safely."
Μειονεκτήματα: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
Πλεονεκτήματα: "The cabin service was excellent and attentive"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Crew was super nice and helpful. Flight schedule was on time."
Πλεονεκτήματα: "The timing is so accurate as well they were so fast getting everything done."
Μειονεκτήματα: "Most of the crew are really professional but few were little bit aggressive."
Μειονεκτήματα: "Food ordinary"
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Very rough landing."
Πλεονεκτήματα: "Excellent customer service"
Μειονεκτήματα: "N/A"
Μειονεκτήματα: "Everyone was courteous. And considerate. Like me!"
Μειονεκτήματα: "The service sucks and the cabin was extremely dirty and disgusting. They never collected trash and I saw a man spit on the floor of the service area."
Πλεονεκτήματα: "Flight from Kuwait to Cairo was great."
Μειονεκτήματα: "My daughter was traveling from Antalya to Cairo via Istanbul, her bag was missed in Cairo airport, we checked the system and we found that the bag was loaded from Antalya airport. She was in honeymoon trip and has many valuable items in her bag."
Πλεονεκτήματα: "Good services despite a long flight"
Πλεονεκτήματα: "Crew was lovely"
Μειονεκτήματα: "It was all fine"
Πλεονεκτήματα: "Do African airlines always have to be late. Poor communication"
Μειονεκτήματα: "Being late with poor communication. You have all our details. Speak to us"
Πλεονεκτήματα: "I loved the food selection. Taste and presentation were good too. Plane is new, which is plus."
Πλεονεκτήματα: "The crew was gentle and courteous."
Μειονεκτήματα: "I choose to see only positive things."
Πλεονεκτήματα: "Everything was fantastic"
Πλεονεκτήματα: "The crew and the easy boarding"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Staff was attentive and welcoming"
Πλεονεκτήματα: "Was good trip in terms of timing!"
Πλεονεκτήματα: "flights were delayed both ways"
Πλεονεκτήματα: "Food and service was good."
Μειονεκτήματα: "None"
Πλεονεκτήματα: "Overall the flight was good. The boarding process became a bit hectic in Joburg and arriving in Cairo was a mess too. Our baggage took too long to arrive on the belt and people were still waiting for their luggage after I had gotten mine. No one from EgyptAir told us anything which confused us even more. Next time have more organization and communication with passengers."
Πλεονεκτήματα: "Helpful, friendly crew. Comfortable plane"
Μειονεκτήματα: "In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi"
Μειονεκτήματα: "Old aircraft rickety seats"
Μειονεκτήματα: "The delay time was too much for no proper reason"
Πλεονεκτήματα: "Land crew attention was polite and nice"
Μειονεκτήματα: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Everything starting from the check in to on board restrooms"
Πλεονεκτήματα: "The food was good, seats were quite comfortable and the crew was awesome"
Μειονεκτήματα: "The entertainment was not that great"
Πλεονεκτήματα: "Nice crew. Smooth flight :)"
Πλεονεκτήματα: "Aircraft very comfortable, superb entertainment system. Crew friendly."
Μειονεκτήματα: "Crew didn't go out of their way to serve...they did their job capably, but no more."
Πλεονεκτήματα: "Very conformable and quiet."
Μειονεκτήματα: "Nothing very nice flight."
Πλεονεκτήματα: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Μειονεκτήματα: "The food could have been better and the crew attention and assistance to the passengers."
Πλεονεκτήματα: "Crew was good. Aircraft was fresh and clean."
Μειονεκτήματα: "The movie selection is very mediocre"
Πλεονεκτήματα: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Μειονεκτήματα: "More entertainment options, the movies and TV shows offered are not varied or very good."
Πλεονεκτήματα: "The crew were quite homely."
Μειονεκτήματα: "The orderliness during boarding needs more work"
Πλεονεκτήματα: "The plane was spacious"
Μειονεκτήματα: "-The flight entertainment wasn't working -There was a delay, but no one from the airline communicated; we were just waiting and the waiting area didn't have sits"
Μειονεκτήματα: "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"
Πλεονεκτήματα: "Nothing!!"
Μειονεκτήματα: "Not very clean Several used towels noted in seat"
Πλεονεκτήματα: "The staff was very kind."
Μειονεκτήματα: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Πλεονεκτήματα: "The customer service from crew members"
Μειονεκτήματα: "The snacks"
Μειονεκτήματα: "Old plane. Not comfortable for a relatively long flight"
Πλεονεκτήματα: "Check-in staff at desk ,claiming not working for Ethiopian Airlines only providing service to Ethiopian Airlines therefore unable to in depth questions."
Μειονεκτήματα: "The crew on the ground could be more friendly and could improve their communication. Improvement needed on the food."
Μειονεκτήματα: "flight smelled like pee"
Μειονεκτήματα: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
Πλεονεκτήματα: "Boarding was superb"
Μειονεκτήματα: "Lost my bags, missed two connections due to delays, took a bus home instead"
Πλεονεκτήματα: "The pretty ladies"
Μειονεκτήματα: "Lost luggage and horrible food"
Μειονεκτήματα: "Little turbulence but nothing serious"
Μειονεκτήματα: "Bad plane flight was cancelled. Horrible experience."
Μειονεκτήματα: "Food can be improved."
Πλεονεκτήματα: "Crew members were friendly, movie selection was good, food was nice as well"
Μειονεκτήματα: "When checking in I asked if I'd need to collect my bags and recheck them for another flight. I was assured theyd make it all the way to my destination and I wouldn't need to re-check it. He was wrong and now I'm trying to find my lost bag."
Πλεονεκτήματα: "צוות אדיב ורגיש לנוסעים ויעיל"
Μειονεκτήματα: "האוכל לא היה מגוון לא הכיל פירות או ירקות טריים , היה מבוסס על אורז ופחמימות, לא הוקרן מסךמסלול הטיסה, לא היו אזניות זמינות"
Πλεονεκτήματα: "Sleeping most of the way"
Πλεονεκτήματα: "Crew and service"
Μειονεκτήματα: "On board entertainment was not up to date. Old movies. Little choice."
Μειονεκτήματα: "Check in was a mess in Ethiopia."
Πλεονεκτήματα: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Μειονεκτήματα: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"
Πλεονεκτήματα: "The crew were very friendly and professional."
Μειονεκτήματα: "They lost my bag, there was no announcement that the flight was boarding."
Μειονεκτήματα: "The flight was good"
Μειονεκτήματα: "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."
Μειονεκτήματα: "Seats were dirty"
Πλεονεκτήματα: "Apt to time"
Μειονεκτήματα: "I was very cold cos i forgot my jacket. I requested for blanket from different attendants but they never gave me one. They would respond ok but never got back to me. One told me they were looking for blankets and will get me one when found. They were all so busy with food matters. To my utmost surprise after several hours when they were done with food matters blankets began floating around in their numbers. I was really really sad"
Πλεονεκτήματα: "Was lucky to be able to get 3 seats in a row, so could sleep.. They were able to put me in 3 seats again on return, so all good for me... Crew nice, leg room decent, entertainment was fine... Movie choices were not best I've seen, but first world problem... Overall I would recommend.."
Μειονεκτήματα: "The return journey time from Dublin sucks... 6am flight, so u have to stay up all night pretty much... If they could change that, it would be amazing... Food not great, so you would be better off bringing your own stuff..."
Πλεονεκτήματα: "Very kind and attentive staff."
Πλεονεκτήματα: "It's very nice flying with them. I will again fly with them"
Πλεονεκτήματα: "The service during the flight"
Μειονεκτήματα: "The boarding was not very excellent"
Πλεονεκτήματα: "The service, the comfort, the team was brilliant."
Μειονεκτήματα: "The food is terrible."
Πλεονεκτήματα: "The seats were good, the flight was comfortable and easy. Flight attendents were friendly and proffessional."
Μειονεκτήματα: "Food could be better but I don't expect much on an airplane, the media system is a bit old so you don't have a lot of options but it's OK."
Μειονεκτήματα: "Addis Airport is terribly organized and far too small for the volume of people they're pushing through it (which is probably the lead cause of the poor organization)."
Μειονεκτήματα: "Very very old aeroplane"
Πλεονεκτήματα: "Nil"
Πλεονεκτήματα: "It was wonderful"
Μειονεκτήματα: "Best booking app ever"
Πλεονεκτήματα: "The crew wasn’t very friendly and there’s very little legroom."
Μειονεκτήματα: "Delay of 40 minutes"
Πλεονεκτήματα: "By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience"
Πλεονεκτήματα: "Good seats"
Μειονεκτήματα: "Boarding process and Entertainment options. Availability of Snacks would also been good"
Πλεονεκτήματα: "Flight attendants were nice"
Μειονεκτήματα: "Food quality"
Πλεονεκτήματα: "Brussels airport clearance was quite efficient"
Μειονεκτήματα: "Better instructions at the airport"
Πλεονεκτήματα: "Yes"
Μειονεκτήματα: "Maybe the entertainment choices"
Πλεονεκτήματα: "Crew went above and beyond. Food was excellent and the Crew kept us hydrated."
Πλεονεκτήματα: "Crew was friendly."
Μειονεκτήματα: "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."
Μειονεκτήματα: "Boarding was awful"
Πλεονεκτήματα: "It was ok"
Μειονεκτήματα: "NA"
Πλεονεκτήματα: "The flight attendants were wonderful and the movies and space for the kids was great!"
Πλεονεκτήματα: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Μειονεκτήματα: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"
Μειονεκτήματα: "It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent"
Πλεονεκτήματα: "Helpful services."
Μειονεκτήματα: "Good"
Πλεονεκτήματα: "Great wheel chair service"
Μειονεκτήματα: "Polite customer service agent"
Πλεονεκτήματα: "Smooth and welcoming boarding New aircraft Good crew with free drinks"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Crew was polite, but..."
Μειονεκτήματα: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
Μειονεκτήματα: "Food was bad. Crew was distracted gossiping. They skipped rows during meal times as they were distracted. The seats are the most uncomfortable airline seats I've ever sat in."
Πλεονεκτήματα: "It actually tasted great!"
Μειονεκτήματα: "Movie selection was weak."
Πλεονεκτήματα: "Crew was friendly and plane was comfortable."
Μειονεκτήματα: "There were no free food or beverage options."
Πλεονεκτήματα: "The only thing I liked was that I landed safely in Brussels."
Μειονεκτήματα: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"
Μειονεκτήματα: "Service for my mom was great!"
Πλεονεκτήματα: "Business class. Great service and truly gourmet food. Departure & arrival exactly on time.... a first with JFK. Very nice present of a large box of Neuhaus chocolates upon landing."
Μειονεκτήματα: "Silly but the toiletries bag was cumbersome and contained very little. Unlike our return flight to JFK the outbound flight to BRU had very, very poor food and I'm being politr."
Πλεονεκτήματα: "Every person was friendly."
Μειονεκτήματα: "Our flight was delayed an hour."
Πλεονεκτήματα: "Be on time"
Μειονεκτήματα: "Food, no comfort, movies and music boring"
Μειονεκτήματα: "Was surprised that the food was on sale !"
Μειονεκτήματα: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Μειονεκτήματα: "The flight left 30 minutes after it was scheduled to leave. In addition, when we landed, they weren't prepared for us. We had to wait for the stairs and shuttle to arrive to get us to the airport terminal. It was especially frustrating because we had nearly no time to get to our connecting flight. The hosts and hostesses were mediocre at best."
Μειονεκτήματα: "The overall organization was poor trying to make passengers off the plan to Kigali and boarding the Kigali passengers"
Πλεονεκτήματα: "Love the flight from Brussels to Toronto, quick boarding process, love the entire crew friendly and helpful."
Πλεονεκτήματα: "On time Polite crew"
Πλεονεκτήματα: "The confort"
Μειονεκτήματα: "The delay and the food. There was sand in the fish"
Πλεονεκτήματα: "Great l! The food was good, landing was smooth and seats comfortable. Entertainment options were ok but could be better. Overall I enjoyed my experience and would love to fly with Brussels airlines again."
Μειονεκτήματα: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Μειονεκτήματα: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Πλεονεκτήματα: "Tons of food"
Μειονεκτήματα: "Terrible in flight entertainment selection"
Πλεονεκτήματα: "Flight from US was wonderful. Plane had everything you would want. Food was good and seats comfortable."
Μειονεκτήματα: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
Μειονεκτήματα: "Seats had no cushioning on bottom or back"
Πλεονεκτήματα: "The flight attendant was friendly."
Μειονεκτήματα: "My bag was lost. I was in Africa for 4 days before it finally came in. During the flight, there were several hours that we were never checked on or asked if we wanted something to drink."
Μειονεκτήματα: "I bought my flight 2 months before, and at the gate I was told I'm on stand by, after the check in agent already took my bag, and without any explanation. No one could tell me WHY I was all of a suddent on standby. The answer I got was "I don't know, that's just how it is in the system". Completely unacceptable and against airline policy. I will be filing an official complaint with Brussels Airlines."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "All of it. Missed an event because of their delay. An event I paid for."
Μειονεκτήματα: "Had to change a tire on the plane - they checked us through at the gate but didn't allow us on the plane - which makes sense. However, they should have NOT checked us through at the gate. Dozens stood for over a half hour waiting to move forward. They wouldn't let us back into the gate area to sit. Poor planning"
Μειονεκτήματα: "The plane was delayed. The service was poor. My bag was lost. Will not fly brussels airlines again."
Πλεονεκτήματα: "good service clean"
Μειονεκτήματα: "waiting a long time for luggage"
Πλεονεκτήματα: "Very old planes No entertainment Very nice stewardess"
Μειονεκτήματα: "I didn't like that Brussels air used united Airlines. UA is not very dependable and they cut corners on value for your money."
Πλεονεκτήματα: "got there.."
Μειονεκτήματα: "my bag was lost, delayed flight (2 hours), damaged contents in my bag."

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